Swoop NBN 100/20 (Home Fast)

I reported that my internet was not working on Tuesday the chap all he wanted me to do was buy another modem, I rang again this morning Wednesday and got Mau operator to help she fix it in less than ten Minutes. give her a good pat on the back. Show details

We were having some issues with the Fixed wireless service and mutally agreed with Node 1 to upgrade the Fixed wireless to FTTP 100/20 now available in our street. All the changeover has gone well, thank you In regards to sorting the previous fixed… Read more

wireless plan cancellation, arranging to remove the antenna in the near future and sorting account payments, Neil was very proactive and helpfull

I wrote an email to Swoop Support indicating my departure from Australia in March 2026 for employment overseas, and requested termination of my home NBN internet services. I had even followed up with several emails, when I finally received a response from Support stating that I needed to call the 1300 number for verification to complete the… Read more

formalities. After a brief wait, I was put through to a Customer Support person named Deo, who patiently listened to all the information provided and acted on my request immediately. He showed real customer care and concern that I've never experienced before, and made sure that everything was settled: from the termination of my internet services account to the cancellation of the debit payment for the latest bill in April 2026. His excellent rendering of service for a customer who’s calling Swoop from China has made him someone worthy of respect and one who knows much about due diligence. Most of all, Deo has been extremely helpful in being able to allay all my concerns. It is staff like Deo who truly keep the spirit of customer care alive, thereby adding credibility to the organisation such as Swoop. I shall recommend my friends to take to using Swoop for their internet services and will, hopefully, use Swoop Broadband once again, when I eventually return to Australia. Thank you very much to Deo and to Swoop.

it mostly down to IPv6 setup. When you have a working setup with other ISP's and you migrate to these guys and it doesnt work even with their unclear instructions you ask customer service for advice and they just fob you off to the vendor stating not our problem just because i'm not using their low end hardware and choose to use a higher grade… Read more

device. I'm not asking you to troubleshoot a device but to reconfirm your setup when your guides leave much to be desired. its mostly down to v6 but the number of consistent dropouts on the service is way to much for reliability, their CGNAT solution has caused a number of hung sessions requiring device reboots to rectify, thankfully i opted out of that quickly but the dropouts continue but thankfully not as perverse as they were previously but 3 months in now is more than enough time to get a good view of their service.

but in short poor customer services means bye bye swoop, just waiting for the billing cycle to come round and its churn time.

Issues, but resolved in a timely manner considering the circumstances – I will keep this short. I was with Swoop for 6 months and had no issues. But because of person circumstances I needed to change plans and opted for a different ISP to take advantage of a new customer discount. This other ISP was shockingly bad and I realized that I should have stayed with Swoop but just on a lower plan. I returned to Swoop, on… Read more

the same day the other ISP connected me but they had issue that could have taken up to a week to sort out. This caused unforseen problems as there where multiple NBN others for my address in the NBN Co portal. There were also some other technical issue along with natural disasters in the area of Swoop's offices. Hey that's Australia for you. As a result my Churn was quite a bit slower than usual. But to Swoop's credit a few key employees were able to resolve the issues quicker than expected. I am now very happy to be back with Swoop and hope to stay with them for a long time.

I just want to give a shoutout to John for his amazing service! He was incredibly helpful throughout the entire process, answering all my questions and ensuring I had a smooth installation. The internet connection has been fantastic—fast and reliable. If you need assistance, I highly recommend reaching out to John! Show details

Thank for John’s help, he is very patient with me and very approachable, i’m very much happy with our internet and I’m happy with the service of the staff as well. Show details

I always find Swoop customer service to be very helpful. I have spoken with Kar a number of times and she is polite, knowledgeable and informative. This is a breath of fresh air in the telco space. Show details

This is my first day with Swoop, so cant say much about that, but 5 start is for Vincent, he has been very patient and helped to set up modem. thanks Today, I have updated my reviews, I was with swoop for 2 months and it was not trouble free.. I switched from swoop to another service provider now. Internet speed was not stable, I would not recommend swoop to anyone. Show details

The connection was put in my sisters name without authorisation then staff would not listen that this was your error. Overdue invoice issued to my sister when neither of us received an invoice. The service has been terrible, support staff would not listen to us and even when assistance that a manager be put on they still would not listen Show details

Despite double checking to make sure they got my activation date, they activated on the wrong date, and then refused honour my sign up bonus. The person from the support desk could not care less about customer. Its a poor experience for me Show details

I was talking to a person called Patrick and he was amazing. Very patient and help me with all the queries I had and I’m very happy with Patrick’s customer service. You should have more people like that. Show details

NBN man installed and left without setting up fully. Rang the company and Anthony was lovely and super helpful he was able to talk me through step by step how to fix our router and was so polite truly a pleasant experience in a difficult situation Show details

Thank you Neil for your assistance. He was very helpful, professional, and passionate. He explained everything clearly, even though I speak very little English. I really appreciate his support. Show details

Once I got to speak with tech, (Aaron) it was a breeze getting the issue fixed. Aaron was clear with his instructions and patient, never felt hurried. Made it a walk in the park. Cheer Adrian Show details

Lyn was extremely helpful with sorting out my technical issue. Extremely polite and even took the time to call me back after I emailed her to let her know my internet finally connected. Lyn then took the time to run a check just to make sure if I needed an NBN tech to attend or not and I didn’t since the test came back good. Would happily call support anytime Show details

The team leader Niel was a star. Had issues connecting when we first moved in (none of which were Swoops fault). Niel managed to sort everything out for in an efficient manner and kept us updated daily. Show details

The problem with my internet (NBN) service was quickly resolved. The gentleman who assisted me was courteous and knowledgeable and was able to resolve the issue quickly. Much appreciated! Show details

Needed help, was professional, knowledgeable, precise and patient. Talked me through the setup process and problem was solved first try. Connection has been great until rodents chewed through the cable. Came first thing next day and replaced, back on line in no time!! Show details