Swoop NBN 100/20 (Home Fast)

I reported that my internet was not working on Tuesday the chap all he wanted me to do was buy another modem, I rang again this morning Wednesday and got Mau operator to help she fix it in less than ten Minutes. give her a good pat on the back. Show details

We were having some issues with the Fixed wireless service and mutally agreed with Node 1 to upgrade the Fixed wireless to FTTP 100/20 now available in our street. All the changeover has gone well, thank you In regards to sorting the previous fixed… Read more

wireless plan cancellation, arranging to remove the antenna in the near future and sorting account payments, Neil was very proactive and helpfull

The connection was put in my sisters name without authorisation then staff would not listen that this was your error. Overdue invoice issued to my sister when neither of us received an invoice. The service has been terrible, support staff would not listen to us and even when assistance that a manager be put on they still would not listen Show details

it mostly down to IPv6 setup. When you have a working setup with other ISP's and you migrate to these guys and it doesnt work even with their unclear instructions you ask customer service for advice and they just fob you off to the vendor stating not our problem just because i'm not using their low end hardware and choose to use a higher grade… Read more

device. I'm not asking you to troubleshoot a device but to reconfirm your setup when your guides leave much to be desired. its mostly down to v6 but the number of consistent dropouts on the service is way to much for reliability, their CGNAT solution has caused a number of hung sessions requiring device reboots to rectify, thankfully i opted out of that quickly but the dropouts continue but thankfully not as perverse as they were previously but 3 months in now is more than enough time to get a good view of their service.

but in short poor customer services means bye bye swoop, just waiting for the billing cycle to come round and its churn time.

Issues, but resolved in a timely manner considering the circumstances – I will keep this short. I was with Swoop for 6 months and had no issues. But because of person circumstances I needed to change plans and opted for a different ISP to take advantage of a new customer discount. This other ISP was shockingly bad and I realized that I should have stayed with Swoop but just on a lower plan. I returned to Swoop, on… Read more

the same day the other ISP connected me but they had issue that could have taken up to a week to sort out. This caused unforseen problems as there where multiple NBN others for my address in the NBN Co portal. There were also some other technical issue along with natural disasters in the area of Swoop's offices. Hey that's Australia for you. As a result my Churn was quite a bit slower than usual. But to Swoop's credit a few key employees were able to resolve the issues quicker than expected. I am now very happy to be back with Swoop and hope to stay with them for a long time.

Patrick from swoop customer service was awesome. It took a little while to sort out problems with network/ moderm. He was very patient and polite. Excellent customer service. Ten out of ten. He also highlighted the internet cable provided could be the potential problem. Things improved after that. Thank you very much. Show details

Mau was so very patient with our call, always helpful and kind and very knowledgeable. We are completely clueless with programming etc but she talked us through updating modem firmware and got us back on track . Thank you so much. Greatly appreciate your patience and understanding of our lack of knowledge . Show details

Excellent service from Diro! I was struggling to get the WiFi working properly in my new home, and it was quite frustrating. Diro Network Admin over the call, quickly identified the issue, and fixed the internet connection efficiently. Everything is now working perfectly, and the process was smooth and stress-free. Really appreciate the professionalism and prompt support. Reliable internet service and great customer support! Show details

This is my first day with Swoop, so cant say much about that, but 5 start is for Vincent, he has been very patient and helped to set up modem. thanks Today, I have updated my reviews, I was with swoop for 2 months and it was not trouble free.. I switched from swoop to another service provider now. Internet speed was not stable, I would not recommend swoop to anyone. Show details

Despite double checking to make sure they got my activation date, they activated on the wrong date, and then refused honour my sign up bonus. The person from the support desk could not care less about customer. Its a poor experience for me Show details

Decent service, mediocre reliability – The connection process was smooth and quick, but no hardware required. Made the switch due to the price/offer. Tested speeds using Ookla were always spot on, but we suffered constant buffering issues, dropouts and also a number of unexplained outages in just a few months. Information and tools on app was pretty limited. Switched back to our old provider and connection reliability restored immediately. Show details

The team leader Niel was a star. Had issues connecting when we first moved in (none of which were Swoops fault). Niel managed to sort everything out for in an efficient manner and kept us updated daily. Show details

The problem with my internet (NBN) service was quickly resolved. The gentleman who assisted me was courteous and knowledgeable and was able to resolve the issue quickly. Much appreciated! Show details

Needed help, was professional, knowledgeable, precise and patient. Talked me through the setup process and problem was solved first try. Connection has been great until rodents chewed through the cable. Came first thing next day and replaced, back on line in no time!! Show details

I had lots of problems with setting up my account. Swoop were so good as I'm 84 and reaally took there time to help me. Service was excellent. Thankyou to all the staff that helped me. Show details

Big up Wilson! You deserve a pay raise! I had issues with my Wifi router but Top G Wilson pinpointed accurately where the issue was. Solved within seconds. From Salesman’s perspective, I know how important reviews are. I hope this review will brighten up Wilson & give him extra motivation to push his career forward! Show details

Very good service by the Technician, very helpful and on time, in fact earlier than he thought. Great service by Swoop when I changed over the location of our service, and would recommend Swoop to anyone looking for a new or another Broadband provider. HAve been with them now for 8 years. Show details

Only waited 2 minutes to get through! Problem with IP address affecting my TV from playing live channels on apps fixed within minutes, Ron knew exactly what the issue was!! Show details

Quick delivery of modem and knowledgeable customer service staff. Spoke with Neil today who helped me with my connection issue and was patient and super helpful Show details

NEIL. hands down the best customer service ever! The patience of a saint and soo helpful An hour and a half it took him, but my service was restored I would give him more stars if I could Show details

I had some trouble setting up the WiFi modem, however Anthony was able to patiently walk me through the correct process of setting up the modem and did a "Port reset" from his end. Excellent customer service to help troubleshoot and fix my issues. Show details

Excellent and patient Ron spent 1hr 10mins to fix the problem. He was very thorough and made sure I understood everything, didn't get impatient with me as I am not good with the computer. Excellent work Thanks Ron Show details

I’m not entirely sure which NBN I have but I have just received the most outstanding service from Lyn . She was very patient with me and did not rush me at all. She’s definitely an asset to your team , please pass on my appreciation Show details