Swoop NBN 250/25 (Home Superfast)

Deo was amazing, very patient and professional. He resolved this issue faster than I could have imagined. As an IT professional myself I would like to offer him a place in my department if you don’t immediately Double his salary. 5 stars. Show details

John from NBN tech support was very helpful and professional. He explained everything clearly, was polite throughout, and made it easy to understand what was going on. He solved the issue quickly, and I really appreciate the support. Thank you, John, for making the process smooth and stress-free. Show details

I'm based in WA and I had to call Victorian number since it's early in the morning. Drix was very helpful to sort out my internet issue in a quick way. Thank you! Show details

Worst Customer Service – Customer service for sales wasn't good, I have changed my mind from 250 to 100 to change the plan on sale price period to the lower speed but now I have received an invoice without discount, even I had an email from Swoop, they didn't change my invoice and asked me to pay 94$ and it wasn't fair. Also the speed of upload was not as shows in their service. Show details

Used to be amazing, sold out and moved overseas – Been onboard with swoop since they were called DCSI local company in Melhourne. So disappointed in Swoop the last month. Constant outrages zero help from customer service. Tech support has clearly been moved overseas. 3rd tech support guy bricked my router and had to recover from previous backups. Will not be continuing after contract ends. Sad to… Read more

see such a great small provider turn into the mainstream rip off. I'd suggest avoiding Swoop slot of positive reviews built off an older business model.

Yet again, the best customer support ANYWHERE. Would never use any other provider than Swoop. Had a wifi connection issue. Went to chat support. A REAL HUMAN walked me through a couple of stages and bongo, connection fixed. In a perfect world, ALL customer support would be like this Show details

She was able to help me with a rest on my router and was clear about what to do step by step while I was trying to entertain a toddler cause his cartoon wasn't on. 10/10 Show details

They are great to deal with and the support team a credit to the company. Best internet providers caring for their customers and very friendly. Would definitely recommend and stay with Swoop for ultra fast internet brilliant price too. I've been to many others but will be a Swooper for life Show details

Swaped over to fibre with Swoop and the installation and support from Vincent to get modem up and running was outstanding. Happy to recommend Swoop to all friends and family. Show details

Transitioned from the excellent NodeOne to Swoop FTTP Home Superfast. Was concenred briefly about moving away from the WA based customer service of NodeOne to their parent Swoop... but the customer service has been great when needed, responsive, and delviered great value. The service has been excellent with consistent 235-255 downloads and 20-30… Read more

uploads, with few evening slowdowns in the 12 months we've had the FTTP service. Recommended :)

Update: the NBN speed up happened automatically. Now consistently getting 750-780 down and 47-48 up. Nice.

Neil was calm and patient, providing a detailed explanation of why the internet was not working. He also assisted in purchasing the modem and completing the payment, as we were first-time users and unsure of the best option. Show details

Great speed and excellent customer service. I don’t recall many drop outs during my time with them. Only leaving because I have found a better price elsewhere. Show details

I was speaking with Diro today, and he provided great service, answered my questions and as I am a person who likes to troubleshoot before calling, showed me how to find out specific information from the portal, which was very helpful. Much appreciated thank you! Show details

Swoop's online chat service was efficient and effective, I was enquiring about details I couldn't' find online. The customer service and product offering was flawless unfortunately decided to churn to another provider due to a better value offering Show details

John was extremely helpful in explaining everything- I am not tech savvy but he was immensely helpful with explaining it all & making sure I understood. I am very thankful for his help today Show details

I have been happy with the service swoop has provided, reliable connection speed and no dropouts. John in the customer service team has been very helpful and he is very professional and customer oriented well done ! Show details

Lyn helped me with the swoop internet connection, in the technical department of swoop internet. Lyn was very supportive, helpful, patient, considerate, professional and lovely to work with, for my internet connection. Thank you very much Lyn and thank you very much Swoop. Show details

I called for assistance with my nbn connection and it was a success. Customer service was top notch. The one who assisted me was Drix and was very patient and helpful. With his help Im connected within 5 to 10 mins. Absolutely superb. Thank you again. Show details

Having problems with our download and upload speeds. Aaron was very helpful and managed to fix the issue we were having in a very professional and easy to understand manner. Thank you, Adam Show details

Support service provided by Diro was excellent. New FTTP service installed today but wasn't functioning as expected. He resolved the issue promptly, great service. Show details

I recently had my nbn installed but my internet still wasn’t working so I called tech support and was put through to Diro. Diro resolved the issue within minutes and thanks to Diro I won’t miss the State of Origin game tonight! Thank you so much Diro! Show details

John was exceptional in his technical support knowledge and made the process easy from start to finish. I genuinely think this process was enhanced by his participation and his ability to deal with issues we had while losing connection with each other. He quickly resolved my issue and spent time explaining processes needed to follow as well as assisting me greatly. Show details

Very helpful. I had a unique double billing issue that my customer service representative worked hard to solve for me. Due to the value of the billing error it's been escalated and I've been promised that I will receive an update on the problem as soon as possible. Overall very happy with the service, even though the problem couldn't be solved immediately. Show details

Excellent service, was on top of everything, talked me through everything he was doing but also didn’t treat me like I was clueless either, just very friendly, professional and helpful Show details

I have had many modems from various internet providers over the last decade or two. Each time I have had immense problems in setting the modem up. Well, when I moved to Swoop I was told "easy to setup". As usual I encountered problems. BUT, this is why the 5 stars. Drix was extremely patient and in a short space of time the modem was setup and… Read more

running. Every review I had read about Swoop is true. Unbelievable knowledge and patience. Not to forget the professional approach. I very rarely go overboard with a review, but this one is well worth it.