Synergy Energy Plans

I got through to what seemed like an Indian call centre, I understood about 1 in 5 words so had to fill in the gaps as best I could. Was asked to give my email address - that took about 10 minutes - and was told that I should have received an email, which I didn't, probably because they got a letter or two wrong (I used the NATO phonetic alphabet). Absolutely hopeless so I hung up. Pathetic! Show details

Synergy are the biggest idiots going around. It's taken over 1 month to try and sort out changing over from a temp power supply to a permanent one and they still can't figure it out. I have contacted Western Power and they have stated it's a straight forward process. WP have stated they have nothing but problems from Synergy. ZERO stars to you muppets Show details

When you use their electricity, they charge you 28 cents per unit, when you sell electricity back to them, they only pay you 10 cents per unit(peek), 2 cents per unit(off peek), the numbers tell it all. Show details

Overpriced monopoly and innefficient – There needs to be a movement to do full FRC for electricity just like they did for natural gas so that WA can get actually good retailers and infrastructure providers of electricity. There is probably a monumental amount of waste happening at Synergy but it's being covered up by the politicians in government. I, like many others here, installed… Read more

solar and my feed back into the grid is 1.5x my self consumption of solar based on powersensor and synergy smart meter reading stats. With a pittance back in credits, it's free profit for Synergy who don't need to pay for expensive coal or gas to power generators most of the time because people are just giving them (basically) free electricity in the grid! Unfortunately any alternative tariff plans they provide are predatory, in that almost nothing provides the average home with a family a decent saving. I challenge any Synergy person to come argue with me on that!

Their myaccount is pretty average and buggy at best. The smart meter readings that say it's "Actual" readings are actually "Estimates" or "Deemed". I know this because I have worked in the NG retail business for a long time now and the electricity and gas transactions are very similar. I know they are not really "Actual" readings because within a week the numbers change! After a week the consumption starts to align much more with my more accurate powersensor readings on feed-in and consumption from the grid. Why show these as "Actual" reads? Surely this is against some law? Or maybe no one cares? Why can they not get accurate reads from the get go? How are the readings inaccurate for a week when you have actual smart meters sending data back to base?

When batteries become a bit more commercially feasible I think it would be good news for consumers who will start installing in droves to get away from this racket that Synergy is running. However I have no doubt in my mind that Synergy will up their prices on something other fee like service charges etc to recoup the lost consumption. FRC and let private retailers kick this outfit into the dustbin of WA history!

Helpful company – Firstly I can see all the negative comments but for me I couldn’t be happier. I owed $980 on 3 power bills as my work became extremely quiet and my income became less and when I did get paid I was trying to survive with a family so priority was general living costs, food, car costs, etc so unfortunately I had no choice but to let the power bills… Read more

accumulate. I let it go for months because I just didn’t know how I could pay for it and couldn’t lock in to a payment plan as my income was all over the place.

I thought for sure my power would be cut but I finally started to get back on track financially so I called them up, apologised and I said all I could afford for now was $60 a fortnight. A couple of minutes later she said yes we can do that and it was locked in. That was a few months ago and I make sure they are paid on time as they were so friendly and helpful and understanding! If they turned around and said we need more or the whole thing needs to be paid I don’t know what I would’ve done.

There are families struggling through no fault of their own so I just want to say thank you to Synergy. You don’t know the stress that has been removed knowing my power won’t be cut, especially when you have kids. If you work with people, I’m sure the vast majority will do the right thing and just need more time sometimes.

Synergy took step by step through the hole process with me. As soon I was approved by Solar Victoria the same day I rang synergy and the next day I had it installed.Synergy are very Professional. Am very happy with the hall process.Thank you Synergy and all the staff. Show details

Great experience – In one year of using Synergy services I had no issues. The power was connected same day and disconnected on time. The charts of electricity usage have been very useful for us to reflect on our habits and become more cost efficient. Show details

Excellent – Synergy stole 500 dollars from me. I got my refund. Synergy stole my money promised refund via bpay they won't do it synergy are thieves. That was my first review. It was 1 star. Synergy has proven themselves to be great customer service and I now have been refunded and they have been very helpful to me in understanding stuff. Thankyou synergy. I think I was talking to someone who wasn't nice maybe. Show details

I really appreciate how you won’t expedite my connection even though I have a serious health condition that requires me to have my phone and refrigerate my medication. Telling me to go to Macdonalds and charge my phone and go buy an esky to keep my insulin cool is really helpful when I don’t have a car. Absolutely disgraceful behaviour. Show details

I spoke to a Synergy representative today. As usual they failed to find any history of a property listed since 1982. They constantly require you to do the job for them. Seriously the monopoly of this department is begging for competition. Can't wait to get solar power and then go off grid. Which should be happening within next 12 months. Show details

Synergy WA useless. My supply address is wrong (from before I purchased the property) and I have reached out to have this corrected four times now and it is still not done. None of the staff that I spoke to were able to actually do anything. The address given as the supply address isn't even an actual address. Webchat is useless and refused to… Read more

help update it, referred me instead to call (for the third time) new connections to have the information updated.

Synergy Western Australia – I received a bill yesterday and received another bill today with a higher amount which was a lot I spoke to them on chat and asked them also told them that they were the ones who made the mistake but she just overlooked what I said with no explanation or apology bloody rude and ridiculous Show details

Account setup is not great – The staff Try hard, but the system doesn’t seem to be clear. Many many mistakes have been made on our account. It’s very disappointing service Show details

Synergy & Ministers & Ombudsman! – Synergy is the worst company on the planet! Why? See below:- 1. 2 years ago had sudden spike in bills and requested an investigation during that investigation without our knowledge and by fluke we find our meter has changed! Dodgy and questionable yes especially when they didn’t advise us at all! Also have never advised us in 18 months! 2. Then… Read more

the usual rubbish and poor comms not by us but by all things Synergy and sorry to say the majority of people!

3. Communications are not adequate from Synergy and its people! Examples Stop sending no reply emails! It’s not good, not helpful and why you intentionally communicate one way but not allow us to simply and conveniently reply. Talk to the hand as the face ain’t listening right? On top of all this you can’t even ask for a synergy email to send evidence of you emailing them or another party related to Synergy! I wanted to provide evidence of calls I made and when and who etc can’t do it! I referred my case to the Ombudsman but can’t even send evidence of this to Synergy! Plus the staff don’t care at all and consistently lie that have been ringing or didn’t call when you ask them at an agreeable time and day!

4. Beware of the ombudsman they are not impartial and will not thoroughly investigate or provide evidence they have properly listened to recordings of calls or do the right checks and balances not tone trusted at all!

5. Due to all the issues sought a leader who had worked for Western Power and Synergy and to contact Minister Johnstone and over a year later he has never contracted us! Now, today more issues with Synergy poor handling of things bullying and manipulation I have contacted Premier Cooks office and been referred to a new minister!

Let’s see but Synergy has to have a review of people.work practices, processes and its own moral compass and how people are doing the job or shall we say not doing the job!

Fundamentally, Synergy consumers are paying the price at the meter for Synergy own mis management of new energy and solar schemes and now just thrown the costs over the fence without a duty of care and why has nobody thought means testing things!!

Took additional money and didn’t rectify – Synergy took an additional $40 from us. We asked them to rectify it and even they couldn’t make sense of their own calculations. Said it would take 7 days to hear back. Now they have no record of it. We gave up. Stupid company. Show details

Scamming households with solar panels – If you're going to increase your prices, how about you increase the feed in tariff by the same percentage, rather than reducing it by 10 percent? Eastern States households get a LOT more than 2.25 cents per kWh exported during the day! This monopoly is a scam! Show details

Don't even deserve 1 star – If not bad enough they scam people by paying 2.5c per kWh of solar energy exported and charging 27.5c to get it back, charging for daily supply charge even when the power is out due to faults and maintenance which on average has been for 3-4 days per bill, now they have stolen my entire export credit for past 2 months after changing to the new… Read more

meter to save them paying the meter reader. Disgusting service and would change tomorrow if I had a choice even if I had to pay more for the service but they have a monopoly. And after spending 5 hours on the phone and getting cut off 3 times trying to contact them on 131353 I tried to contact them online but now is no longer possible. The only way to contact or complain to Synergy is by phone which they won't pick up or by snail mail to some PO Box which can take months if they even bother to reply.

Direct Bill Plan – I have more than $200 credits in my account & wanted to decrease my installment to $10 fortnight deduction for a while but they said I can not as min installation should be $20. I was so upset as I always pay bulls on time but also I have more than enough credits and how they can not change to my installment to $10. Ohter companies, Kleenheat ect… Read more

do set up any amount for fortnight deductions. I really hate Synergy's customer service and thinking to swicth to kleenheat or another company as they have more better customer service and check if they can offer better rate also. I will not recomment anyone to join Synergy.

Misleading – usage for account period states $68 including supply charge gst etc but bill is $140? Called them but they can't explain? They don't know how they bill as they had no idea where the $68 was. It is on my account on the website under usage for billing cycle. If my usage for the billing cycle including GST Supply charge and all included fees is $68… Read more

why is my bill $140? Customer service online chat fobbed me off couldn't understand the issue. Seems obvious to me . usage for billing cycle including gst supply charge etc $68.00 then bill $140?

WORST CUSTOMER SERVICE EVER EXPERIENCED – This company is a joke, they all deserve to be fired. The customer support person told my partner to seek financial counselling, after the power bill was unpaid. They then said it was too late and they were already sending someone to disconnect the electricity. We called back after spending our entire savings to pay the outstanding amount and… Read more

they said it would take up to 2-3 business days for it to be reconnected. My partner needs his sleep apnoea machine at night, or he will suffocate in his sleep and die. After advising this to Synergy customer support they said its not our problem and they don't care, their only advise was to go sleep somewhere else where there is electricity. I hope these staff enjoy their miserable jobs, because they sure do deserve it.

Smart Meters – I'm very disappointed with this energy monopoly beast who appears to me are ripping-off customers through smart metering reading system. They are no longer disclosing the opening & closing meter readings on the bills anymore and customer have no way to check whether consumption units charged are correct. My last 2 bills have doubled compared… Read more

same period last year with no change in household #s. I'm aware of the small increase of 2.5% in tariff but this still doesn't make sense as I have this year installed a 6.6kw solar system. I expected my bills to be far less that what charged. With the $400 WA offset credits, I'm not sure whether Synergy is under impression that customers will not query the higher bills. I think consumers have every right to know nuts & bolts of the costing details. Its time electricity sector is deregulated in WA.

Worst customer service ever – I just have to say synergy’s call centre representative is probably the worst in australia. Almost plain rude. Cant even hear, it’s probably they’re not putting their mouth on the mouthpiece. Could detect the operator just wasn’t interested in helping, more like trying to get by st the end of the shift.. appalling! Show details

Estimating power usage – Why is it that Synergy can estimate your power usage but not your solar rebate. Have to wait until the meter is read when the next bill occurs. Disgraceful. Your encouraged to go solar but then they are not happy to give you a rebate Show details

Scammers, GO solar ☀️ – WHAT complete and utter SCAMMERS .. Between myself and 2 daughters .. was sicken by our last bill at $450 .. Now a $820 dollar electricity bill. They can see since 2019 My electricity bills have been around the $200 … You ring them and it’s like Bad luck ..!!! No way is this world we can use this much between us , we don’t waste it .. … Read more

WHAT a joke…!!

Can pay for sola power with this kind of money..!

Hope Australia goes solar and these crooks get nothing..! Living in the dark as it is ..! Disgusting..!!!

Don't care about their customers in WA as you can't go to another provider – Our power was turned off due to an unpaid bill. Life got busy and we forgot to pay our Synergy bill (we obviously take full responsibility for our mistake), yet without warning they disconnected us (according to them they sent 2 letters and left a voicemail, neither of which were received) I immediately called up, payed the bill and apologised. I… Read more

was then told it would be 2 days before the power was turned back on.

With a sick infant at home we were in desperate need of power. A call to Western Power confirmed they could turn it back on sooner if Synergy asked them to. I was then passed back through to Synergy and placed on hold for over an hour. I managed to get someone to talk to me via web chat whilst still on hold (would have been easier if the person online could have just answered the phone!) After the rudest conversation I was told 'make other arrangements' and that 'we're the only energy provider in WA so you have no choice'. Basically saying they could do it sooner but they are not going to. (obviously because it's a charge from Western Power, even though those charges are passed onto us anyway) Absolutely no compassion to the fact my sick baby was incredibly uncomfortable and we couldn't even give her a warm bath, her steam vaporiser, any aircon in Perth summer, or even a night light.

I was not disputing the fact I made a mistake by not paying our bill on time, and 100% take responsibility for that. I was trying to explain that had I received the notices of disconnected of course I would have paid the bill. (According to them if it says sent on there end it doesn't matter if the post man actually delivers the letter, even though it's not tracked)

So as it currently stands, I have paid a disconnection fee, I have paid all of our bills so our account is up to date, yet Synergy are still refusing to turn our power back on. (And no doubt they'll still charge me the daily usage fee even though they are currently not providing us the service)

Absolutely disgusting company, and the incredibly rude customer service is just the icing on the cake. As soon as another provider arrives in Perth they will have my business, at any price.

Over-estimating bills to save costs on sending out the meter readers – If the poor service and constant power cuts caused by a lack of maintenance was not enough to make them the worst electricity provider in the Southern Hemisphere now they have started to estimate bills because they decided to estimate the meter instead of sending someone to read it. Next they will want their customers to read the meter for them… Read more

and service their own power poles. Talking to one of their service people regarding the almost weekly power cuts the issue is apparently too many (well paid) chiefs who'd rather sit in front of a computer screen and not enough indians to do the actual maintenance. Competition is long overdue in WA.

Worst customer service ever – I really can't wait for a new supplier in Perth. I call to enquire on my bill to figure out why the amount is almost 6 times the previouse bill and 7 times last years bill. I wanted to figure out if like gas I have a faulty equipment and how to check what is using the power. Not once did I mention not paying or anything like that. But the whole… Read more

conversation the lady was so defensive and saying I need to use my solar panels properly. I can't wait to build a new house I am going to put a huge battery reserve just so I can get of this rip off system and rude service.

Crap all around – Worst prices and service in the country. They have been fined numerous times for overcharging and bad practice but that doesn't filter down to the customer. I feel sorry for consumers and business on this side of the country that have to deal with this crap. Show details

Someone get another energy provider in WA – Worst customer service. Do not care for their customers at all. Zero Fs given to you all they care about is your money. Our family got our power cut off on a Thursday afternoon when we were on a payment plan for a large bill that we still don’t know how it was 4x as much as any other bill we’ve received our payments we’re up to date on this plan.… Read more

When we called to just pay it on our credit card and get it reconnected we were told that it would take two businesses days. Our power was reconnected on Tuesday leaving us without power for 5 days. Why disconnect someone’s power on a Thursday when you know full well it will take 2 business days to get reconnected. The management Carol was extremely rude and did not care at all. I called Western Power who told me it was Synergy who had made this 2 business day rule and they were able to come out anytime but the contract with synergy made it so it had to be 2 business days. Synergy blamed western power for this so they are also liars. I called the Ombudsman as I believed there should be some justice and changes made as we are made to give this horrible company money with no alternative. Still waiting on an outcome but as soon as there is an alternative they will not see another cent of my money.

The GREAT WA RIPOFF !!! – Extortion & a Rort !!! My 5kW Solar just pays the Supply Charge !!!! WA Govt ditch these criminals and bring back electrical supply to the Govt !!!! I pay 26.6612 cents per unit and they pay me 7.1350 cents per unit I generate. Talk about a Scam !!! The War is about to Commence ! Standby Shitergy ! Show details

Zero stars!! No, NEGATIVE STARS! – I’ve never felt this strongly about an electricity provider but I’ve learnt to hate Synergy. Made me pay lost consumption for period before I moved in, rude “service” on the phone, tripled bills out of nowhere, I’ve lived at this address for a year and my bills have been very consistent.. blatant thievery! Show details

Can not photograph my meter, now need to pay for a meter reader to come – In the past, a meter reader came every month to read the meter and the invoices were based on that. I now have to look at the meter every month and report the numbers online. I do not get a rebate for doing Synergy's work. They were able to sack the meter reader. Now it got worse as the meter is in such a bad place that I can not photograph the… Read more

meter number and the reading at the same time. There is always the possibility to have a meter reader come and I had to arrange that. Turns out, I now have to PAY for the meter reader to come and do the job they did in the every month. What a rip off. I guess that is what happens if WA allows only ONE electric utility in the state. It is called monopoly and abuse of power (no pun intended).