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Synergy Energy Plans

Synergy Energy Plans

1.4 from 67 reviews · View Statistics
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Reviews

  • Transparency
    1.6 (21)
  • Customer Service
    1.6 (26)
  • Rates and Fees
    1.5 (24)
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Reviewer Photos & Videos

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Bec
BecPerth, WA
  • 2 reviews
  • 1 like

Someone get another energy provider in WA

published
Transparency
1/5
Customer Service
1/5
Ciao Telstra !
Ciao Telstra !PERTH
  • 32 reviews
  • 36 likes

The GREAT WA RIPOFF !!!

published

Extortion & a Rort !!! My 5kW Solar just pays the Supply Charge !!!! WA Govt ditch these criminals and bring back electrical supply to the Govt !!!! I pay 26.6612 cents per unit and they pay me 7.1350 cents per unit I generate. Talk about a Scam !!! The War is about to Commence ! Standby Shitergy !

Transparency
1/5
Customer Service
1/5

Zero stars!! No, NEGATIVE STARS!

published

I’ve never felt this strongly about an electricity provider but I’ve learnt to hate Synergy. Made me pay lost consumption for period before I moved in, rude “service” on the phone, tripled bills out of nowhere, I’ve lived at this address for a year and my bills have been very consistent.. blatant thievery!

Transparency
1/5
Customer Service
1/5
hotkiwi
hotkiwiPerth, WA
  • 58 reviews
  • 35 likes

Can not photograph my meter, now need to pay for a meter reader to come

published

In the past, a meter reader came every month to read the meter and the invoices were based on that. I now have to look at the meter every month and report the numbers online. I do not get a rebate for doing Synergy's work. They were able to sack the meter reader.
Now it got worse as the meter is in such a bad place that I can not photograph the meter number and the reading at the same time. There is always the possibility to have a meter reader come and I had to arrange that. Turns out, I now have to PAY for the meter reader to come and do the job they did in the every month.
What a rip off. I guess that is what happens if WA allows only ONE electric utility in the state.
It is called monopoly and abuse of power (no pun intended).

Transparency
1/5
Customer Service
1/5
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Althom
AlthomPerth, WA
  • 91 reviews
  • 160 likes

One star is far too much

published

They have an incorrect physical address listed on my account.
Correct meter number, phone number, e-mail and postal address but an incorrect physical address. They want me to e-mail them a copy of my Rates Notice. OK but you have, for reasons unknown and accoirding to the people on online chat, to wait until after 19h00 hours to do this.
Go online after 19h00 to do this and guess what - No E-mail option available.

Transparency
1/5
Customer Service
1/5
Jam N.
Jam N.
  • 9 reviews
  • 4 likes

You know what we need competition.

published

This type of blatant white collar thievery is unacceptable in a first world country. Terrible service. Terrible
Bring on the competition like the gas companies. Alinta was exactly the same until others came by. And now they are calling me for my business. Well I say enough is enough

Transparency
1/5
Customer Service
1/5
Stuart
StuartPerth, WA

Liars and thieves , their meter readings are wrong and they are aware.

published

Meter reading was wrong, way too high, Our bill increased over December till February, and we actually used less as we have our previous bills were a third less and we have unplugged two servers and an s9 antminer.

Transparency
1/5
Customer Service
1/5

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Benjamin L.
Benjamin L.Perth, WA
  • 5 reviews
  • 1 like

Doesnt even cover service charges when you are not using the energy, no option for this

published

I have a 3kw system on a house i was renting out, its been empty for over half a year while we repaired the house to sell and covid hit. during this time as attached we have generated large amounts into the grid for a residential dwelling and still didnt cover the service charges.
Synergy should have a package of high usage rates and low servicee fees for these types of situations. It also seems you cant just drop the utility from them.
Its cost me $96, not a lot but considering i have to by the system first. and for the energy not being used.

  • Thumbnail
Transparency
1/5
Customer Service
4/5
Camille McALoon
Camille McALoonPerth, WA
  • 8 reviews
  • 7 likes

Excellent

published

Synergy stole 500 dollars from me. I got my refund.
Synergy stole my money promised refund via bpay they won't do it synergy are thieves. That was my first review. It was 1 star. Synergy has proven themselves to be great customer service and I now have been refunded and they have been very helpful to me in understanding stuff. Thankyou synergy. I think I was talking to someone who wasn't nice maybe.

Transparency
5/5
Customer Service
5/5
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Dana
Dana
  • 4 reviews
  • 1 like

Worst company ever!

published

Rip offs! There's only me and my daughter, our house has panels and still getting charged ridiculous prices. They credit then uncredit you and try to blame it on their system. Even with proof, they're rude and don't care about their customers.

Transparency
2/5
Customer Service
1/5

Synergy Charges Are Outrageous

published

The cost of power charged by Synergy to the WA Public is outrageous. They say during the corona virus that they are here to help people financially but there is no assistance to families. In our country like Australia with great resources, it is disgusting what the public is being charged for power. Synergy claims to be helping the community but I believe it is wasting our money. Synergy has 9 executives. Jason Waters gets paid over $ 600,000 pa which is disgusting. We urgently need some competition in WA.

Transparency
1/5
Customer Service
1/5

No competition = 0 care factor

published

Regular power outages, unhelpful call centers and expensive. If there was another provider in the area we would switch.
If there was a 0 star rating I would of selected it as 1 star is one too many!

Transparency
1/5
Customer Service
2/5
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Worst customer services I’ve ever received

published

Customer service people are rude and so is the manager never have been treated with respect every time I’ve called them. Worst customer service I have ever dealt with and would change providers if I could would give 0 stars if I could

Incentivised Review No
ServicesElectricity
Joe
JoePerth, WA

One word - Terrible..

published

They do not care because there is no competitor in WA
Three different calls, three conflicting pieces of advice
No accountability
Faceless customer service and no-reply hell
Please deregulate in WA, these guys need a wake up

Incentivised Review No
ServicesElectricity
Tania Bolton
Tania BoltonPerth, WA
  • 4 reviews
  • 1 like

Moving house was easy

published

Fab and quick service when moving house - easy to do and saves me such a chore as there are so many people to contact. They also provided clear and simple instructions about the online portal so all in all quick and simple.

Transparency
5/5
Customer Service
4/5
See all Synergy reviews

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Synergy Energy Plans

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CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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