Tangerine Telecom NBN 100/20 (Speedy)

Signed up 2 months ago, asked about payment options and was told i could pay online, 2 months in never received my bill by email this month then get a text saying my bill was overdue, went onto website and found they had tried to debit my card twice even though i never set up a direct debit nor ticked the box to keep my card details. Awesome work… Read more

Tangerine it cost a wheelchair bound pensioner an extra $20 this month. Never again total disgusting service. Watch these guys if signing up and watch your billing. Mate charge $1 for a failed transaction these guys $10 each. even if they fail to invoice you as your chosen method upon signup. Stay clear of these clowns

I have been very happy with this service and its very reliable and an affordable price. Show reply

Fast and very professional installation service- connected very easily and hassle free connection since at specified speeds. Even got a free upgrade to FTTP for even better connection. Support staff and all interaction easy and always resolve any queries fast. Highly recommended Show details ·  1

MJ who assisted was outstanding. Being elderly I am a little slow, MJ was completely accommodating and very, very patient which I truly appreciated. Her knowledge enabled me to complete the process without any stress. MJ is a very special… Read more

ambassador for Tangerine. I'm so happy I was assisted by such a caring and competent lady.

Thank you, I am looking forward to enjoying my internet once again thanks to MJ.

I was assisted by one of your staff members, Manny, who was very helpful and informative. He resolved my concern within five minutes and made the process quick and easy. Thank you, Manny, for your excellent assistance and support. Show reply

J.R from sales was super helpful ran me through all the options and whether or not I could use my old router which saved me around $200, very helpful with getting the connection done as fast as possible and also helping to set it up Show reply

Aljon made the whole process of changing over to Tangerine very simple and easy, and saved me quite a bit off my usual monthly spend. What more could you want. Keep up the good work. Kasey Groves Show reply

Absolutely horrendous Customer Service. This company is a scam! Please be careful if you’re going with them. I’ve moved home and they are still sending me bill for my previous account that was closed ages ago. I am not even with tangerine anymore. When I call customer service they do not know how to update billing. I was advised to “pay for it”… Read more

and dispute it later. What a joke! People on the phone actually get mad and speak so rudely with you for their incompetence. Half of the time don’t even know what they’re saying. So I decided to go with Telstra atleast they have actual shops around and people who know what they’re doing.

Horrible company - would avoid them at all costs. Was pulled in by their cheap pricing but trust me, the headache and the lack of customer service well worth paying more somewhere else. I've been contacting them for weeks. Without fail, they close all my cases without even contacting me. Their service cuts out 20+ times a day, you can't get in… Read more

contact with anyone that will fix the issues. When following their troubleshooting guides it somehow made things worse.... I even upgraded my plan thinking it was the speed but literally nothing changed.

If you want reliable internet, good customer service...avoid this company.

Extremely disappointing experience with Tangerine. After my internet service stopped working, I spent hours trying to resolve an issue that ultimately appears to have been caused by Tangerine. I participated in an online chat, spent around an hour on the phone with technical support, reset and rebooted two different modems, and was even sent a… Read more

third (test) modem. During the call, the technician confirmed the fault was upstream of my modem and could see there was no connection to my home.

This all occurred while Tangerine was notifying customers about the migration to the Aussie Broadband network. The very next morning, after receiving a text message from Tangerine, my internet suddenly started working again using my original modem. I have since been advised that human error was the most likely cause and that my service had been disconnected prematurely before the network migration.

To make matters worse, Tangerine sent me a “no-reply” email asking me a question that required a response. Because it was a no-reply email, I couldn’t answer it. When I called customer service to ask for an email address so I could respond, I was told they don’t have an email address for that team. It’s incredibly frustrating to be asked a question and then given no way to reply.

When I requested compensation for the loss of service, Tangerine responded by saying there were no case tickets relating to my issue and offered a credit of just five days. I find this unacceptable. There were multiple interactions with their support team, including online chat, a lengthy technical support call, network diagnostics and the dispatch of replacement equipment. If those interactions weren’t properly recorded, that’s a failure of Tangerine’s internal processes—not the customer’s.

I expected much better customer service, accountability and communication. Based on my experience, I cannot recommend Tangerine.

Also internet speed slow right down in the middle of the night .

My internet stopped working last night after very strong winds. I called Tangerine Technical Support the next day and Dindo was able to easily rectify the problem with me .He was very knowledgeable and helpful. Thank you . Show reply

Tech support from Rose,very patient,helped me with setting up the NBN .She was very professional and very kind and explained everything step by step to set up my internet Show reply

Called Customer to ask for BPay Biller Code in order to pay and the staff are just too slow in the phone. They ramble all the time in between answering basic questions?

Customer Service. Transferred to Tangerine NBA 100/20 today and was assisted by Yana. After explaining hearing problems with her rapid speech she apologised and then spoke at a speed I was able to process, which was wonderful. She was also very professional, helpful and patient, which I have found is not always the case with call centre staff. Show reply

Just signed up to Tangerine NBN 100 Speedy Plan changing over from TPG's NBN FTTN 50 with 'REM from Sales Team' assisting me. She is a customer centric individual, that confidently answered all my questions and concerns. In addition, I had my two mobile services transferred from Telstra to Tangerine after REM clarified to me that they also use Telstra's network which I have been happy. There was a considerable monthly savings. Show reply

Wynn from Sales excellent customer service. Explained everything well and organized new connection promptly. I will see if the connection speeed is good in the coming days especially during peak hours. Hopefully it works well Show reply

This feedback is specially for Kyle, who assisted me for at least an hour on a call and helped in resolving the issue. She had been an incredible agent and had been on call with me even after her working hours. I truly appreciate her dedication and passion to give an excellent service to the customer. I wish her all the good luck. Show reply

Absolutely terrible customer service. Very rude. Had cancelled service and they still took credit card payment. Had no success dealing with overseas call centre staff who were rude. Yeah will not use again or recommend to anyone. Beware and make sure not to give them credit details as they will bill you anyway. Also had issues with them increasing… Read more

the price without notifying me.

Make sure you read terms and conditions as this is how they will screw you.

Today I contacted Tangerine regarding an NBN and mobile plan, and I had the pleasure of speaking with Angelica from Sales. She was extremely helpful, professional, and made the whole process smooth and easy to understand. I really appreciated her patience and the way she explained everything clearly. It was a genuinely great experience, and I’m very happy with the service I received. Show reply

Used the 100/20 nbn in Perth south, was good, seems to be on par with the better providers. Their assistance with modem setup was good, and when I moved house their assistant Kyle was very helpful and quick, as has been with their service generally, would recommend. Show details ·  1

Absolutely terrible customer service rude . Called several times and spent several hours on the phone waiting for the Call to be answered. Highly un recommended this company. Show details

I transferred both NBN and 2 mobile phones from Optus to Tangerine because dealing with Optus was a complicated night mare with unenthusiastic staff and excessively long wait times. I have had fantastic service from all of Tangerines staff,… Read more ·  1

particularly "Bingo" with whom I now have direct email contact with which I think is great, a bit of a personal touch. It took more time dealing with Optus to cancel the services I had with them then it took ti activate the services with Tangerine. So far I would definitely recommend Tangerine for excellent customer.

I dealt with a couple of technical officers regarding an issue with my internet service. They were courteous, clear with instructions and endlessly patient. I have nothing but thanks and praise. Perfect service ! Show reply

Mari was excellent and gave me a loyalty discount off our broadband internet package that will save us heaps. She explained everything clearly and gave all the required info. Show reply