Absolutely terrible customer service. Very rude. Had cancelled service and they still took credit card payment. Had no success dealing with overseas call centre staff who were rude. Yeah will not use again or recommend to anyone. Beware and make sure not to give them credit details as they will bill you anyway. Also had issues with them increasing… Read more
the price without notifying me.
Make sure you read terms and conditions as this is how they will screw you.
Reviews with attachments
Thumbs up – Always get the speed as promised Connection are stable and value for money. The tech support team are friendly and high professionalism attitude. Thumbs up and highly recommended. Show details
Surprisingly good! – Just moved to Queensland. Previous owner recommended Tangerine. Did some comparison searching online and found that it was competitively priced. Rang them with a question and the operator offered to wait on the phone while I ordered the service online which was impressive. Ordered on a Tuesday, modem arrived on Wednesday, service was activated on… Read more
Wednesday night. Astounding!
As for modems I ordered the triple eero mesh package thinking I'd need three to reach right around our big house but I got all-house coverage after I powered up the first one! Impressive wifi coverage, impressive features accessed via their app, including children-friendly features. The modems seem to be an Amazon product. You can buy them a bit cheaper from Amazon but get them from Tangerine and they'll be there the next day via courier.
Download speed slightly *exceeds* the maximum I ordered!
Thoroughly recommend Tangerine and the eero modems. Fast delivery, fast internet, fast wifi, wide wifi coverage.
WOW Great Price Lean Mean NBN – I had a Eero 6 Modem, when I googled providers I could take my modem to Tangerine was a option. Look do your homework it's no point having a modem if it's no supported. I see a lot complaining, do your homework first like I did. Signed up in 5 mins, met a nice lady with Chickens in the background who knows where from. (Was great meeting her)… Read more
anywayThe key is to NOT CANCEL YOUR SERVICE FROM YOUR EXISTING PROVIDER otherwise it can take days weeks even to complete vs Hours. If you dont buy their modem make sure you know how to put the tangarine settings into your modem otherwise ring tech support or eeros or Netcom and your up & running in 10 mins. If you pay upfront with credit card but want to use a different method going fwd LOGIN TO THEIR PORTAL and change it. Pay it a week before or put a reminder, put a reminder in your phone. If you have a problem ring BUT BE NICE AS BEING RUDE AND UPSET WILL GET YOU NOTHING...OH & TRY & LEAVE FEEDBACK WHEN YOU GET A GOOD PRODUCT OR SERVICE THAN WHEN YOUR MAD & UPSET when perhaps you didnt do your research. Swapping I.S.P is not like Power or Utility providers. You must own your modem & it's not locked to another provider because you paid $69 instead of $269. Use your heads or get advice. I'm HAPPY AS A PIG IN..... I have a Lean Mean High Speed NBN in hours that's Kicking [Content Removed].Thanks Tangerine, I hope I enlightened a few new customers who do their research before jumping in feet first lol
Reliable product, best of what I have used in my area – NBN can be fickle and intermittent product especially if you live in an older unit complex relying on. FTTC connection. After trying 3 others I switched to Tangerine and since I’ve nothing to complain about. They’re upfront when there is an outage and quick to help even if you use your own router. My previous continued speed and connection… Read more
issues and arrogant call centres have all gone with this change to Tangerine. Im often surprised with how steady the speed is. I recommend this product.
Very happy – Very quick and easy setup. Great router options. Good price. No hassles. Show details
- +1
Tangerine from the get go has been an awful experience. I started my NBN Speedy account 10 days ago and received my modem 3 days after. I quickly setup my internet and realised it had not been activated yet. The next day I got an email confirming it had been activated, however the dsl light would not turn on and there was a sync problem. I then… Read more
called the Tangerine technical support team to understand what was occurring. They then told me it was not activated and transferred me to the activation team. After being on the phone with the activation team for 40mins, I got transferred back to the technical team who told me it would be fixed within 24 hours.
The next day it still did not work and I called back again. I was then told it was activated and should be working, I got transferred to the technical team who told me it is pending activation. I then asked for an NBN fault reference number as it was clearly not working. They told me they cannot give me a NBN reference number as there is no fault and it just needed to be activated. I explained I have an email stating it is active and have had multiple conversations stating it is active.
I have called up 4 days in a row and this issue is still not sorted, I will be cancelling my service before it ever started. This was the worst customer service experience I have dealt with.
Too slow for 100/20 and lots of drop offs. Got promised to be raised to 500/50 automatically after price increased but no response after I've raise a Case with them. Poor customer service - no reply from Customer portal or technician for days. Did not even waive my last bill after I end their service 2 days after my cut off. After posting this… Read more
product review, I was contacted by their customer service and was given explanation over the issues that I encountered. My final bill was pro-rated in the end. The CS person I talked to was more sympathetic than the previous ones so I give her 4 stars.
Hi Eric, thanks for taking the time to share… Read more
Very bad experience its not even 15 days and I called them so many times 24/7 technical support also not helpful waiting time is more then 1 hour Show details
Mili, hi. We are so sorry to hear about this… Read more
Latest follow-ups
Been with Tangerine for three years and very happy. I just got a complimentary upgrade to the speedy option from value plus for six months. Spoke to two lovely people including Bingo who arranged the upgrade. Happy with the service, looking forward… Read more · 1
to seeing how different speedy is. Didn't realise it was only $4 different yet double the download speed. Sounds like a good plan to be on.
Follow-up · The process was smooth to upgrade, however we didn't notice any difference at first, even though the download speed did show it was higher on the Eero app. Our shows still take a little while to load, so not sure what the difference is now either. Regardless of the change in plan, we're still very happy with Tangerine.
Manny helped me establish my account when switching to Tangerine and then called back later in the day as promised to check my account was accessible and to inform me about the time.eframe to switch to Tangerine NBN. Good service! Show details · 1
Follow-up · The swap to Tangerine was seamless and painless. The only noteworthy point is despite our increase in download speed from 50 to 100 it seems no faster on our end. Possibly due to limitations on servers we access for our data.
Positive reviews
Used the 100/20 nbn in Perth south, was good, seems to be on par with the better providers. Their assistance with modem setup was good, and when I moved house their assistant Kyle was very helpful and quick, as has been with their service generally, would recommend. Show details · 1
Find out how Tangerine Telecom NBN 100/20 (Speedy) compares to other Internet Service Providers
Know better, choose better.
I transferred both NBN and 2 mobile phones from Optus to Tangerine because dealing with Optus was a complicated night mare with unenthusiastic staff and excessively long wait times. I have had fantastic service from all of Tangerines staff, particularly "Bingo" with whom I now have direct email contact with which I think is great, a bit of a… Read more · 1
personal touch. It took more time dealing with Optus to cancel the services I had with them then it took ti activate the services with Tangerine. So far I would definitely recommend Tangerine for excellent customer.
I dealt with a couple of technical officers regarding an issue with my internet service. They were courteous, clear with instructions and endlessly patient. I have nothing but thanks and praise. Perfect service ! Show details · 1
Negative reviews
Absolutely terrible customer service rude . Called several times and spent several hours on the phone waiting for the Call to be answered. Highly un recommended this company. Show details
Tiffy, hi. We are so sorry to hear about this… Read more (+1 reply)
Switched from Exetel to Tangerine for the cheaper intro price but immediately had slower speeds, frequent dropouts, and an unreliable connection, despite using the same router and Tangerine advertising the same up and down speeds. Moved to Superloop for the same cost and got dramatically faster, rock‑solid internet. When I cancelled with… Read more
Tangerine, they kept trying to bill me and added extra exit fees.
Overall: poor reliability and frustrating to leave.
Nathan, hi. We are so sorry to hear about this… Read more
December 12th. I dropped tangerine on December 24th. They billed me again. They said they had the right to because in the middle of a billing cycle. I got rid of them because service was starting to drop in and out. I called to talk to them about why they bill me again when service has been dropped on December 12th, they couldn’t verify me until… Read more
they send me an SMS the SMS never got to me. They tried again. Then one of the guys hung up on me, and tried calling me back on their side, there is a problem with their verification of SMS causse I tried other websites that send you an SMS and I get no problem with the verification. They told me to look in the website for the terms and conditions, that they have the right to charge me again. You can’t get on the website unless you do another verification of this SMS what, they cannot send it to me causse they’re having issues. I never get this verification. I asked one guy if you would please give me your supervisor. He says nothing here has worn to me to give you, my supervisor. So basically, you are robbing me over $89 I’m going to call Consumer Affairs or the police. Now you know why I left you. When I left the other Internet, it went with you. They gave me a refund. You just charge me again even though you do have record of me counselling on December 12, but you’re going to charge me on December 24th. I did up one star but you need to train your staff. I did get a refund but it should not come to these to get it.
Brenda, hi. We are so sorry to hear about this… Read more
Recent reviews
MJ who assisted was outstanding. Being elderly I am a little slow, MJ was completely accommodating and very, very patient which I truly appreciated. Her knowledge enabled me to complete the process without any stress. MJ is a very special ambassador for Tangerine. I'm so happy I was assisted by such a caring and competent lady. Thank you, I am looking forward to enjoying my internet once again thanks to MJ. Show details · 1
Today I contacted Tangerine regarding an NBN and mobile plan, and I had the pleasure of speaking with Angelica from Sales. She was extremely helpful, professional, and made the whole process smooth and easy to understand. I really appreciated her patience and the way she explained everything clearly. It was a genuinely great experience, and I’m very happy with the service I received. Show reply
Mari was excellent and gave me a loyalty discount off our broadband internet package that will save us heaps. She explained everything clearly and gave all the required info. Show reply
Tried to sign up someone who had arrived from overseas. The payment wouldn’t go through so I called and spoke to a lady called JR. she was great and had it sorted out in no time. Thank you Show details · 1
Find out how Tangerine Telecom NBN 100/20 (Speedy) compares to other Internet Service Providers
Know better, choose better.
Today I got a call from Realyn from Sales at Tangerine Telecom. WOW! what a star – she took me on a journey, from 'no idea' to 'satisfied customer', in the space of our relatively brief call. I upgraded to Speedy NBN and ported my mobile to Tangerine via a gentle upsell. Super super easy setup / bye bye old carrier and welcome lovely orange… Read more · 1
fruit in a matter of minutes!
I've been a Tangerine NBN customer with no issues for a long while and I'm looking forward to enjoying my bundle experience – speedy & mobile!
Jon from sales was very patient and helpful. I only sent a query online to gather info but decided to not bother with the other telcos because Jon was so helpful Show reply
Wynn from Sales and Vin from the loyalty team department were very helpful in getting me the best internet plan that was suitable for my requirements. they called at the time that was best suitable for me to coordinate and the transaction was a smooth process. Show details · 1
“Alex” was my rep over the phone. First time with tangerine and first call alex helped me set up a nbn plan within a few minutes. just from that alone will be an ongoing customer with them after just switching from tpg. give the bloke a raise. that’s how calls should go, short and simple from both ends. Show reply
I am an existing Tangerine mobile customer and contacted the service centre in order to add an nbn plan to my service. I was assisted in the process by BINGO. I found him to be exremely polite and helpful. I was particuarly impressed by the fact that he honestly advised me to buy my own modem as I was moving a few days later and the moden delivery… Read more · 1
from Tangerine would have taken at least a week. Grateful that he did not try to up-sell something that would not have arrived in time. Very happy with the assistance I received.
Manny helped me to cancel my NBN plan as we are moving overseas, he was very helpful and quick at sorting out my issue! He had all of the answers and I’m pleased with my service. thanks again Manny! Show reply
Love the service. Staff Is super competent and trasparent. Additionally the communication between the staff and my self always clear and the answer quick. The modem arrived within 3 days and it made my day!Highly recommended Show reply
Spoke to Manny as I needed to cancel my service (moving interstate). The process was much simpler this time around (I had Tangerine previously in a different state some years ago and cancelled that service when I left that state). Moving back to Melbourne now but shall be sure to get Tangerine there too when settled I . Tangerine provides a good… Read more · 1
NBN service which ha always been reliable and shall certainly use them again. Manny was incredibly helpful and efficient t.
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Hi Lachlan, we are so sorry for this… Read more