Tangerine Telecom NBN 100/40 (Speedy Plus)

Melissa from Sales was very clear with her information and led me through the steps with ease, making the whole 'changing my provider' thing an easy experience. Show reply

I have been a very happy Tangerine customer for more than a year, helping friends and family change over because of my great experience. That stopped this week. An elderly neighbour, 80, asked for assistance changing to Tangerine, the usual excellent help. On Monday her modem arrived, not pre set up, requiring an ethernet cable connection to a… Read more

computer for set up. The available laptop computers don't have this connection. One hour wait for technical help, not prepared to wait.

Tangerine has become just like the others which has left my neighbour without internet and me embarrassed. I won't be recommending anyone else for your service.

If any genuine Tangerine person monitors contact me so your mess can be sorted please?

Sign up process was easy and straightforward. Installation tech arrived about 3 weeks before estimated maximum with plenty of advance notice and great communication all round. He tested everything before leaving, advising that service needed to be… Read more ·  1

activated. A couple of hours later we were up and running at speeds we've only dreamed about during our previous 3 or 4 years with Optus (6 with Telstra before that). More importantly, the service is stable. Yes we haven't had the service very long, so I'll update review if things go bad after the honeymoon period; but so far we're delighted with Tangerine's service. I do find their web portal a bit difficult to navigate, but there's a phone number to talk to support that is answered within minutes (amazing). Support staff are friendly and helpful. Although one or two do have quite thick accents so are quite difficult to understand, they don't get cranky when repeating for the third time, so we get there in the end. All in all, we're totally impressed with all aspects of Tangerine. Excellent value for money and great product. Oh yes - we got 3 months free Binge as a welcome; although after a quick look round at what's on offer on Binge, I doubt we will continue after the 3 months is up.

The NBN service dropped out daily. The ‘technician’ would blame NBN CO, but there was never any outage recorded. Contrary to their promotional material, in my experience, Tangerine NBN is a ‘lemon’ Show details

Abysmal tech support and customer service. They have been charging me for internet that doesn’t even work. It hasn’t been working for months now and I’ve told them what the issue is and yet they make me do the same “troubleshooting” over and over,… Read more

despite having my info on file and despite me telling them repeatedly what the problem is. To top it off, even though I told them I was at work, they closed my case because they couldn’t contact me. Also to remove your direct debit account so you’re not getting charged for internet that doesn’t even work they ask for a $3.50 “servicing fee”. A criminal display of incompetence and idiocy. Avoid at all costs.

Edit: Worth mentioning that the only way I got a refund and not account credit was by threatening legal action. Cancelled my service cus these guys are hopeless

The tangerine customer service team (particularly Rem of sales team) were very helpful, they offered great deals/bundles for our household wifi and phone plans. Rem was a delightful representative that made our day through her genuine kindness :) Show details ·  1

Mari helped apply a Bupa discount that was not applied correctly in September 2025. She was very polite and efficient. In what I thought was a great thing to after the error was fixed she applied the discount from March 2026 for a further 12 months. Well done Mari and Tangerine. Show reply

I rang Tangerine with a specific question about VOIP and bring-your-own router as I was unsatisfied with TPG. Bingo was terrific and told me what I wanted to hear. I signed up to Tangerine the next day on the phone with Bingo who took excellent care of me. Very impressed with the service!!!! Show reply

Pathetic service, had multiple outages many times. And last time there was no internet for two days and no ETA (Prospect Adelaide). I cancelled them and switched to another service provider. Called and cancelled the connection, last I got a due amount of $45 change which I paid and got the receipt. After few months another email that there is a… Read more

due of $3.50 and mentioned its final email else they will send to collection agency and all. They haven’t send me an email before for the due of $3.50. I went ahead and paid it as well, but I can say they are doing a lot of fraud like this to their customers! Will never ever recommend them to anyone.

I was with Buddy Telco before and never had any issues. Connection was always solid and fast but recently they got bought out by these dodgy MFers who I had been with a couple years back but switched from pretty quickly. Not happy about it. The initial message was that customers of buddy telco would remain as such and no services would be… Read more

interrupted. I always paid buddy via their app but now that's worthless and I am getting messages from tangerine about my account has been suspended due to my direct debit not going through. I never agreed to a direct debit and definitely didn't agree to pay it to this mob. Won't be seeing money from me. Going elsewhere.

The reason I left last time was poor connection and absolutely abysmal tech support. Tangerine is a joke.

Such a dumb company. You register with them and they email you an account number and username but no one time temporary password so you can’t actually enter any details into your modem to start using it. I log into the self care portal with my email and code that is sms to me but once in the self care portal, there is no way to set a password for… Read more

your account. Their setup instructions are absolutely useless and even on dynamic IP, it doesn’t work. You go to live chat and no one is there and there is absolutely nothing to indicate you’re in a queue and if that queue is moving at all. You call them up and it’s an approximate 1.5hr wait. You write a complaint on their website and when you click submit, it says capatcha is wrong but there is no capatcha section to enter. This company is absolutely and utterly useless. DO NOT USE THEM CR#P COMPANY

I would like to sincerely thank Kyle for the outstanding customer service and support. He assisted me with disconnecting my NBN line and went above and beyond to help with payment adjustments as well. Kyle was professional, patient, understanding, and made the whole process extremely smooth and stress-free. It’s rare to come across someone who… Read more ·  1

genuinely cares about helping customers, and his support was absolutely amazing from start to finish.

Really appreciate your help, Kyle — thank you again for the excellent service!

Word of advice, if your business is reliant on internet, DO NOT CHOOSE TANGERINE! I had several connection issues. But they have the laziest or just an incompetent service. No internet for more than 10 days. Talked with both NBN and Tangerine. NBN tells me tangerine has NOT raised a "service restorarion ticket with nbn support". So until Tangerine… Read more

does that, nbn cant restore it. The NBN staff also told me to let him know once tangerine raises the ticket, so he can check again for me. I relayed this information to Tangerine, and they tell me they cant or wont raise the ticket. They say that they need to verify things. It has been 11 DAYS !!!!!!! And its not like i live far, im just 10 minutes away from CITY!! Im a patient guy, but after so many calls and messages, and run down phone data, it gets really frustrating. Ticket or NOT, just fix the D#mn internet we paid for.

I just wanted to share my recent experience. I switched to Tangerine because it was cheaper, but from the moment I subscribed I started having issues. The internet would drop out for a few seconds every half hour or so. Of course, whenever they ran tests, everything showed as “working fine,” but in real life it just wasn’t reliable. In the end, I… Read more

decided to cut my losses and switch back to Superloop. Since moving back, I haven’t had a single issue.

Personally, I wouldn’t recommend Tangerine. The small saving wasn’t worth the hassle and constant frustration. At least, they gave me 50% refund on a plan that I tried to use for about 5 days... Lost the rest. But that is the only reason I am giving 2 starts rather than 1 star.

Good product, and well priced. We have been with Tangerine on two occasions - both times we were stung with overdue bills due to their online terminal not registering direct debit details - despite it saying that the direct debit set up was successful. This was rectified by calling them and setting it up over the phone - shouldn't have to be that hard.

Five stars for LJ for the way in which she handled our issue. We were very impressed with her knowledge, her efficiency, and her explanation of what was to occur next. Show details ·  1

Mari was fantastic in arranging a better pricing structure for my Tangerine service, very happy and thank you for your understanding and consideration. Great business to support. Show details ·  1

Terrible service!!!! The tech team and customer service have no clue. I moved my NBN from SuperLoop and ported my landline number. However, Tangerine couldnt port my landline and l have lost my landline number. The team is not helpful and asking me to contact the Superloop to reactive my service. Not happy at all. Show details

I want to say a big thank you to Mari’s customer service who assisted me from leaving with Tangerine to another telco provider and saving cost on my mobile and internet plan. The cost of living is expensive and every dollar adds up I’m sure everyone would agree. Show details ·  1

Well, this is the wrap up report. Tangerine's resolution officer is from a somewhat different time zone and had no knowledge of addresses in Oz but she tried to get the parcel delivered. It turned up a few days later. It clearly was the wrong gear. Coaxial for a fibre set up. I had told her that and resent the photos that I had provided on the… Read more

first Fri night. She had a tech call me, and he said don't/can't use the coaxial. So he had me send in the pictures again, and to include the Provisioning Team email, because the Resolutions person had not passed them to him. Then I received a demand for a development Fee. Quite encouraging actually, at least it sounded like they were acknowledging that we had fibre. Paid the money, and in an hour or so the little light on the NBN fibre terminal came alive. 3 weeks between providing the same photos of NBN terminal. What's the lesson? The provisioning people got it wrong and the culture in Tangerine is to not admit an error and not learn from it. D

My account wasn’t working and I wasn’t getting a OTP , John from tangerine took me through the process on what’s app. It’s sorted now however I wish the replies flowed a bit quicker Show reply

Alex was a very nice guy. I spoke to him on the phone to discuss the best plan for my phone. He then guided me through the process of signing up online and also helped me find the ACV number from my previous provider I really appreciated his patience. Very nice guy Show details ·  1

I was having trouble with my landline after I switched to tangerine. Jay was great and went through the whole process with me to find the error and fix it. It was a simple fix in the end as I had put a space in between my phone number. Jay was very patient with me and was a great help. Very happy with his service Show details ·  1

Decent internet. Just got turned off when they started overbilling me without any notice. Also doging any responsibility for it. Be careful as they will claim they couldnt tell you about your increased plans if you block their marketing emails... yet billing is NOT marketing... Also, There plans are not competitive anymore. Luckily I checked my… Read more

bill by chance to now reaccess the plan. Will be moving over to another provider as there are at least 2 other better plans that are cheaper. Disappointing...

Setup was horrendous. They provisioned me on to the wrong plan so my speed was low compared to what they offered me - told me it was my faulty equipment. Over a week of phone calls, Whatsapps with their tech support and online web support and of all the people I spoke to, only one person finally realised I had been setup on the wrong plan their… Read more

side.

Wasted so much time resetting my modem and NBN box (approximately 3 times), moving a hardwired computer to said modems to connect directly as they thought it was my WiFi router. Note the box is not in a convenient place to move a computer to. Then finally they wanted to call out a technician but from the very beginning I said it was a provisioning issue because the speed was capped to one of their lower plans. Apparently tech support dont see the speed set up from customer service. Left had dont talk to right hand. They gave me a paltry $25 for my inconvenience. The staff and teams they have are horrendous, woefully trained and have zero customer service.