Wynn from the Sales team was AMAZING! So helpful and patient and professional! I’m really pleased I changed to Tangerine if this is the level of service I receive :) Show reply
I would like to thank Carlo Antoni De Castro from Tangerine Telecom for the outstanding customer service he provided. From the beginning of the call, Carlo was professional, patient, and genuinely kind. He took the time to explain everything clearly and guided me through each step of the process, making sure I understood what needed to be done… Read more
before moving on. His calm and friendly approach made what could have been a stressful situation very easy to resolve. It’s rare to receive customer service of this quality these days, and Carlo is a real credit to Tangerine Telecom. His professionalism, knowledge, and willingness to help made a big difference to my experience. Thank you again, Carlo, for your excellent support. I truly appreciate your help and hope your outstanding work is recognised.
Reviews with attachments
They explain every thing well and tell you what to do step by step. Great service loved it Show reply
Signed up online 3 days ago, received a message the following day notifying me that the service was ready. I plugged in my BYO modem and internet was available straight away. No set up required, very simple. Called Tangerine hotline and the longest wait was around 15 minutes. Internet speed has been consistent at around 25mbps, hasn’t experienced any drop out at this stage. Show reply
Customer service – WIN ( Winrich ) had amazing customer service and went out their way to make sure all my queries were answered, everything was simple, used WhatsApp chat to communicate ( which I prefer rather then speaking on the phone due to my anxiety) so I really liked that. Communication was quick and easy, always go above and beyond my expectations of customer service, thankyou Show reply
No Lemons – Very Happy with Smooth changeover with no issues Great value for money . Show details
Awesome Customer service – Really appreciate the customer service team and there exceptional service Show details
Worst internet service their is internet for one day and second day its gone, i will be changing this service they have put wrong AVC number in my bill so that i could not chnage to other providers they look fishy please any new guys never buy their any service thanks! Show details
Very disappointing service. The internet keeps dropping out and the issue still has not been properly fixed. We both work and rely on a stable connection, but we are now forced to use mobile data instead. The problem still remains the same and the support has been very frustrating. I cancelled the connection today. I would not recommend this service to anyone. Show details
Indunil, hi. We are so sorry to hear about this… Read more (+1 reply)
Latest follow-ups
I had to request a pro rata refund for a cancelled nbn service. There was a long wait on the phone but this refund was achieved easily with the help of Tangerines assistant called Manny. Show details · 1
Follow-up · I chose Tangerine because of cost & being a Telstra offshoot. Manny assisted in getting the refund by speaking clear English & taking the time to resolve the refund issue.
Follow-up · The long wait was caused by Tangerine's internal management procedures. The refund wasn't a full refund as I had only requested a pro-rata refund. It was only with the very helpful employee called Manny that the whole procedure was brought to a satisfactory close.
Bingo provided excellent customer service. Answered all queries professionally and provided useful advice Show reply
Follow-up · Seem to be having some problems with facetime chats on phone. We seem to be dropping in and out. Will see how it goes for a bit longer. Apart from that we are happy with the plan and service.
Extremely poor customer service + tech support. Tangerine has refused to look into SMS failures, service reps provide conflicting information about how to access support + make complaints and the company even refuses to provide customers with a… Read more
copy of their own customer service agreement. Some of the very worst customer service I have ever experienced. Please note I have copies of all chat transcripts + email trails as proof of my claims, this is categorically an evidence based review which I can absolutely back up with proof.
Follow-up · Yes I tried the TIO. It refuses to acknowledge that its own FOA documentation contains provable factual inaccuracies, misrepresents customer service experience / concerns and omits outstanding, evidence based concerns. As a result of its lack of integrity, the TIO is by default an organisation which serves the very corporations we seek to hold accountable.
TJ0007, hi. We are so sorry to hear of this… Read more (+3 replies)
Find out how Tangerine Telecom NBN 25/10 (Value) compares to other Internet Service Providers
Know better, choose better.
Positive reviews
Melissa Lopez was absolutely professional and really helpful for the new sign up. She explained the entire process from start to end whilst my account was being setup. Show reply
I've been assisted by Wynn from Sales and Jamaela Reyes from customer service and they were nothing short of wonderful. Tangerine Telecom are lucky to have them! Gold standard service - thank you. Show reply
Consultant - JC from Sales was informative and courteous. He facilitated my order efficiently and took time out to listen and address my preferences and queries. All round brilliant. Thank you Tangerine. Show reply
Negative reviews
They got hacked and all my personal details stolen. Result of that my bank gets hacked now and then. They did not provide any compensation for it. Wouldn't recommend them.
Three weeks since took my money and still no internet waiting time to get through really bad just to be given run around ive spoken to 7 different people each with a different story cancelling my subscription with them before I even got connected
James, hi. We are so sorry to hear about this… Read more
Whilst we had Tangerine for 3 yrs we were satisfied with the speed and virtually no issues UNTIL we started getting drop-outs and no service. Contacting them by any means was virtually impossible. After spending MANY hours on hold and getting NO… Read more
REPLY from our contact attempts we decided to CANCEL. I honestly do not recommend them no matter how good their prices are. If you get NO HELP when there'there's a problem then no anount of cheaper cost is worth it.
Follow-up · Sometimes you'd have no NBN for ages. Contact by phone was virtually impossible and left on hold until you gave up and hung up. Dropouts seemed to start after an nbn service upgrade.
Sharyn, hi. We are so sorry to hear about this… Read more (+1 reply)
Recent reviews
Tangerine Telecom Loyalty Team member Vin was courteous and attentive in making sure I was able to easily upgrade to an NBN Value Plan - and he even organised a 12 month discount on my Plan fee which was the icing on the cake for me today! Show reply
REM the representative was excellent with information and able to answer all questions Also called back to complete sale for partner phone to be ported over Presented all information with great knowledge Made it really easy to complete tasks Highly recommend REM as a staff member Show reply
Carlos from Sales was a fantastic help. He carefully walked me through the sign up steps and provided detailed answers to all my questions. I feel very confident in having Tangerine as my new internet provider. Show reply
Find out how Tangerine Telecom NBN 25/10 (Value) compares to other Internet Service Providers
Know better, choose better.
Rem from the sales department was able to provide all the assistance I needed to successfully resolve my internet and mobile services. Very helpful and pleasant to speak with Show reply
Excellent customer service from start to finish. Precious were knowledgeable and attentive, providing accurate product recommendations that perfectly suited my needs. The entire process was smooth, efficient, and surprisingly fast. I really appreciated their professionalism and willingness to help. Everything was handled promptly, making the… Read more · 1
experience hassle-free and enjoyable. Highly recommended for anyone looking for great service and expert advice.
In my last review I was upstairs with the increase to my account. Apparently it was a mistake on there part. I spoke to a lovely young lady called Tina who explained the error. Tina was kind and understanding to my predicament. I feel at peace now after our call. Thank you Tina for your excellent service Show reply
I dealt with Jon and found him to be very helpful. Excellent pricing.Despite Tangerine's recommendation to get a new modem I stuck with my existing one. I could not connect and rang their technical support. Their technician spent 30 minutes trying to help me despite my lack of tech savvy. Eventaully he recommended a new modem that they supplied in… Read more · 1
2 days and I am now connected. PS All phone contact connected in less than 2 minutes. A great example of true customer service!!
JC from sale was very helpful and explained the process of bringing my own modem. To my surprise, my service was activated within a couple of hours. Thank you JC for helping me. Show reply
First timers to NBN for our apartment in Fremantle. I hadn’t even heard of Tangerine until I accidentally called what I thought was another provider but it was a comparison company . The excellent sales girl suggested Tangerine for us. Our ridiculous near to non functioning Telst*a mobile service gave us only 1mb up and down so going for the… Read more · 1
Tangerine 15/10 seemed a great improvement. It has turned out to be excellent with smooth streaming and clear Wi-Fi calls . So impressive. I walk around the apartment singing “hey Mr Tangerine man , play a song for me”
Precious from Sales handled my case professionally and clearly as l needed my NBN rewired which was also handled professionally by Sumith , l am very thankful the help l received.
Everyone involved has been very helpful in setting up and restoring my service including providing me with an excellent mobile service rate. Somehow all my Tangerine emails confirming account #'s and logins for my mobile disappeared - Wynn from Sales has been very helpful Show reply
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lillyyy480, hi. We are so sorry to hear about… Read more