Tangerine Telecom NBN 25/10 (Value)

The fact u gave been taken money from my account for four months and yet I ring they say its disconnect yet less then 24 hour again u took my money u won't do a refund im done ombudsman for you lot tomorrow and then a lawyer

The service itself is reliable and fast if you just need a simple connection and they have no lock in contracts. The customer service varies. Sometimes you get lucky and find someone who knows what they're doing, other times you get a fool. I… Read more

found a better deal with flip internet so called tangerine to cancel. It took them 12 minutes to answer my call, 9 minutes to try p convince me to stay although not Willi g to match Flip's prices and then he put me through to someone he claimed could match the deal and that person said they cant match it then messed about for 11 minutes trying to get me to stay despite Flip being $25 per month cheaper!

Eventually they cancelled my service and said they won't be refunding me for the 3 weeks still left on my plan! It took almost 33 minutes for the entire call. I signed up with flip in 7 minutes!

EDIT: 15 January 2026 despite cancelling my service and informing me that I will not receive a partial refund for what I paid in advance, they have taken out another month in advance even though I am not their customer any more! I'm on hold and it's going to take them 18 minutes to answer my call, they've stolen my money and left me short for other things I have to pay and it will take several working days for them to refund me!!! I'm absolutely furious that they would steal from people like that!!!

I had to request a pro rata refund for a cancelled nbn service. There was a long wait on the phone but this refund was achieved easily with the help of Tangerines assistant called Manny. Show details ·  1

I had an issue with my bill and spoke with Joe from Tangerine Telecom. He was very helpful, professional, and quickly resolved everything for me. Really appreciate his great customer service and support. Thank you, Joe! Show reply

Precious from Sales has provided Excellent service. She has great knowledge of the industry and has saved me over $120 per month. It was a painless experience. No unnecessary hold [Content Removed]. Quick & easy to switch both my nbn and mobile plan. Keep it up the good work Precious! Show reply

Extremely pleased firstly with Khylle in Customer Service. He was professional well skilled on his area of expertise and very patient with me. He answered all my questions and then I went through to Yana in Sales she had all the details from Khylle and then proceeded to finalise the sale with all the information. Both these staff would have to… Read more ·  1

be the best I have ever come across in my lifetime. Yana was also very professional patient and friendly. Great staff Tangerine and I will be letting everyone I know about how great this service is.. regards Shirley Schurmann

Whilst we had Tangerine for 3 yrs we were satisfied with the speed and virtually no issues UNTIL we started getting drop-outs and no service. Contacting them by any means was virtually impossible. After spending MANY hours on hold and getting NO REPLY from our contact attempts we decided to CANCEL. I honestly do not recommend them no matter how… Read more

good their prices are. If you get NO HELP when there'there's a problem then no anount of cheaper cost is worth it.

I moved house and 2 weeks before the move asked Tangerine to rolacate my service to my new home. Needless to say, when I got to the new home the service wasn't working. I then attempted to call their "help desk (joke) only to be advised that my wait time would be over 50 minutes, This happened on 5 consecutive days. I, like most other people have… Read more

to work for a living and can't simply spend hours away from work holding on for them to answer and then a further period of time while they try to resolve the issue. Finally, on day 6 I did manage to get through only for the call to "mysteriously drop" midway through the conversation. I used to think that Telstra support was cr#p but these guys take it to a whole new level.

Tangerine cuts in and out constantly and if there's a time of day you don't normally use it, they switch it off completely. Extremely dodgy internet provider that needs to be be taken off Australian market and people belong in jail for the way they provide internet. Worst internet provider in Australia by far. Extremely dodgy Show details

I have been very impressed of the customer service that More has given me from Bingo to Ela. Bingo was very helpful and patience, he has been clear in his communication. Internet was fast and the whole process was efficient. Thank you Show details

I have just been speaking with JC who assisted me greatly on getting internet to my home, and transferring my mobile from Telstra. He was extremely helpful. Peter A Show reply

I spoke with Virgilio BINGO Mirang about connecting NBN and upgrading my speeds. He was very helpful and good at answering questions. I would recommend Tangerine for internet service. Show details ·  1

Angelica Baylon’s assistance through the phone was fantastic, she guided me and kindly help me to sign in back with Tangerine. Thanks so much Angelica, service like yours make a big difference in our country! Waiting to get internet installed @ 24h let’s see how the company will work on this as I’m signing back! Show reply

Phoned Tangerine today to change provider. JC was very helpful with the nbn and mobile information. Hopefully it will be a smooth transition for us. Thank you JC Show details ·  1

JC VERY helpful. Talked me thru process to change over to full fibre + change service provider. Big savings from current provider. Repeated information when asked Very patient with me. Helped me understand process. Show details ·  1

JC and another Tangerine worker helped me change and set up plans today in under 30 mins. Wait time was minimal for a Friday afternoon. Staff were friendly and informative andoth were able to help me. It was super handy to get two tasks done in one go! I have also used Tangerine's customer service support line before and found them reliable. My friends recommended the company and I am glad they did! Show details ·  1

As a long term customer of Tangerine I've been happy with the product but wanted to have access to the benefits that new clients get. I spoke with Mari from the Loyalty Team who offered me a great $15discount off my plan for the next 12 months. It was quick and easy. Thanks Mari Show details ·  1

Quite friendly service and good pricing too. It's my first time with this company, so cant say much more until a few months later. So, update when making the sale, the rep was very friendly and helpful. But when it came time to set up my internet router, the tech support rep was not interested in helping me at all. It sounded like he really did… Read more

not want to be there and just wanted to go home. Assuming that I already knew which options to pick (e.g. Ppoe, etc). Did not take me step by step, and because of that I am still not successfull in connecting my internet. I'm already contemplating switching to a different provider.

I had a great experience with MJ from Sales today while setting up my NBN connection. MJ was incredibly helpful, patient, and knowledgeable throughout the process. They explained everything clearly, answered all my questions, and made sure I understood the options available to me. The whole experience was smooth and stress-free thanks to their… Read more ·  1

excellent customer service. I truly appreciate the support and would highly recommend MJ to anyone needing assistance.

Compared to the experience I had with my 2 previous telcos that were laborious and stressful, my interaction with Tangerine was pleasant and seamless. Marie J, just as Marielou, was friendly, knowledgeable and, if may add, cheerful. I wouldn't hesitate to give her, or I should say them, a five star rating for the efficient service they both provided. Show details ·  1