Compared to the experience I had with my 2 previous telcos that were laborious and stressful, my interaction with Tangerine was pleasant and seamless. Marie J, just as Marielou, was friendly, knowledgeable and, if may add, cheerful. I wouldn't hesitate to give her, or I should say them, a five star rating for the efficient service they both provided. Show details
I wanted to move to another plan and didnt know which options I had. I rang Tangerine and immediately they assisted me being a loyal customer. Mari (staff) was lovely and was attentive. She listened to all my concerns and she helped me find the right service that I need. Show details
Realyn from sales was really helpful to transfer my nbn over to you as i already have my mobile with you. Realyn explained everything which i understood as being an older man sometimes things can be a bit difficult. Thank you Realyn. Show details
Reviews with attachments
Customer service – WIN ( Winrich ) had amazing customer service and went out their way to make sure all my queries were answered, everything was simple, used WhatsApp chat to communicate ( which I prefer rather then speaking on the phone due to my anxiety) so I really liked that. Communication was quick and easy, always go above and beyond my expectations of customer service, thankyou Show reply
No Lemons – Very Happy with Smooth changeover with no issues Great value for money . Show details
Awesome Customer service – Really appreciate the customer service team and there exceptional service Show details
Excellent Sales and IT support – As i need to switch my NBN ASAP due to close to current NBN billing cycle. The sales lady was extremely helpful and set my account on spot and get service ready on the same day afternoon. When BYO my modem/router, their IT support Romel walks me through from beginning to end. Guide me reconfiguring my existing router Show details
Excellent customer service – Very clear and on the spot. Thank you. He explained everything very clearly which it was easier for me to fixed the problem straight away. Show details
Extremely poor customer service + tech support. Tangerine has refused to look into SMS failures, service reps provide conflicting information about how to access support + make complaints and the company even refuses to provide customers with a copy of their own customer service agreement. Some of the very worst customer service I have ever… Read more
experienced. Please note I have copies of all chat transcripts + email trails as proof of my claims, this is categorically an evidence based review which I can absolutely back up with proof.
Latest follow-ups
The service itself is reliable and fast if you just need a simple connection and they have no lock in contracts. The customer service varies. Sometimes you get lucky and find someone who knows what they're doing, other times you get a fool. I… Read more
found a better deal with flip internet so called tangerine to cancel. It took them 12 minutes to answer my call, 9 minutes to try p convince me to stay although not Willi g to match Flip's prices and then he put me through to someone he claimed could match the deal and that person said they cant match it then messed about for 11 minutes trying to get me to stay despite Flip being $25 per month cheaper!
Eventually they cancelled my service and said they won't be refunding me for the 3 weeks still left on my plan! It took almost 33 minutes for the entire call. I signed up with flip in 7 minutes!
EDIT: 15 January 2026 despite cancelling my service and informing me that I will not receive a partial refund for what I paid in advance, they have taken out another month in advance even though I am not their customer any more! I'm on hold and it's going to take them 18 minutes to answer my call, they've stolen my money and left me short for other things I have to pay and it will take several working days for them to refund me!!! I'm absolutely furious that they would steal from people like that!!!
Follow-up · After quite a bit of time on the phone, they agreed to refund me only half of the extra month that they charged me. I could take it further and get a full refund but they obviously prey on people who are moving and don't have time to sort it out. If ripping me (a disabled pensioner) off $35 makes them feel better then good on them. I'm now with… Read more
Hi KJA13, we’re sorry to hear about your… Read more (+1 reply)
I had to request a pro rata refund for a cancelled nbn service. There was a long wait on the phone but this refund was achieved easily with the help of Tangerines assistant called Manny. Show details · 1
Follow-up · I chose Tangerine because of cost & being a Telstra offshoot. Manny assisted in getting the refund by speaking clear English & taking the time to resolve the refund issue.
Positive reviews
It could not be any better! Yesterday I looked up the internet for a better plan than the one I am on at present. I came across Tangerine and sent an email enquiry. This morning I got a phone call from their Sales Team, from a very helpful lady called MJ (short for Mary Jane). She was able to help me with all my questions and assure me that the… Read more
changeover would be organised as I requested. In order to avail my self of the present special offer, which expires tomorrow, MJ setup my account over the phone. No problem at all. It was done very quickly and in the bargain I got a free modem, sent to me without any cost or obligation. Yes, what more could you want. I highly recommend to speak to MJ if you need a new account. I will get back reviewing the service once I have switched. Hopefully it is as good as the Sales Service. Thank you MJ!
Find out how Tangerine Telecom NBN 25/10 (Value) compares to other Internet Service Providers
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Sam was very helpful although the conversation was interrupted by relatively poor line quality resulting in neither of us having the perfect conversation experience but none of that is Sam's fault thank you. Show details
MJ was very patient and articulate and gave me all the valid information I needed. I appreciated that she took time to explain and send info to me so that I could make an informed decision. Havent connected yet so will see how that goes. Show details
Negative reviews
terrible service, was unable to cancel on website, it is now available but had to call a number to cancel. technical support tells you it's working but it was not working, i do not recommend at all Show details
unhappy, hi. We are so sorry to hear about this… Read more
I just went to sign up for an NBN service and got to the end where you have to tick boxes for T&C's etc where there was one box to allow contact for 3rd party marketing. This box didn't have an Asterix against it but it would not let me proceed with my order until I ticked it...absolute disgrace
Hugo, hi. We are so sorry to hear about this… Read more
I would not recommend. I have recently started with them and been with them for about a month. And their internet cuts out all the time. It freezes things up regularly, you can't download things and watch things at the same time. It makes you sign I ti everything again because of how it cuts you out. I was with iiNet before and NEVER had these… Read more
problems though they were also $30 a month more expensive. But look for another provider because tangerine sux.
Kylie, hi. We are so sorry to hear about this… Read more
Recent reviews
As always, the Tangerine sales staff have assisted me perfectly. Having just moved in to new premises I have been hooked back up to the NBN hassle free. Thank you to MJ from the Tangerine sales team, great work.
Wanted to switch NBN providers. Had previously used Tangerine and still found it competitive. MJ was very helpful and even found my old account details which saved time. Show details · 1
MJ from the support team was lovely to speak with. She was clear, patient, and took the time to thoroughly explain everything while setting up my plan. She made the whole process easy to understand! Show reply
Clearly spoken and happy to help Angelica was and will be highly appreciated inside your company. Good staff is hard to find. Hang on to Angelica she is a gem. Thanks Daz Show details · 1
Find out how Tangerine Telecom NBN 25/10 (Value) compares to other Internet Service Providers
Know better, choose better.
Manny was excellent to deal with, knew his product, explained everything well, the process was seamless and I highly recommend Manny for any tech support.. he was a pleasure to deal with Show details · 1
The service I received at the point of sale was exceptional; MJ was knowledgeable, courteous and informative. I was provided a service which exactly met my requirements and saved me money. It bodes well for future contact and service provision. Show details · 1
Carlo from Sales was very helpful from the start of our call till the end. He provided all the information I was looking for and explained it on a manner that is very easy to understand. I appreciate all his assistance. Show reply
JC from sales was very helpful this morning. Was very accommodating. Had to wait several times for me to find and receive information to proceed to the next stage of the set up. Really appreciate his patience this morning Show reply
Wynn was very courteous, kind, understanding and very helpful. She spoke clearly and I could understand every word she said. Lovely lady and excellent service. Thank you Wynn. Show details · 1
Miel was extremely helpful and polite on our call today. I was experiencing a login issue which he was able to rectify instantly. Thank you Miel! Also, I only signed up today, was connected with Internet within 2 hours. Great service and great pricing. Very happy! Show details · 1
The support agent " MJ from Sales Team" was very helpful. She was quick and professional. She answered all my queries and make me a tangarine Customer. Thanks Mj Show details · 1
Angelo Thank you so much for your help reconfiguring our router. Your pleasant manner and clear voice made it an easier job for us to complete. With thanks, Robina. :) Show reply
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TJ0007, hi. We are so sorry to hear of this… Read more (+3 replies)