Tangerine Telecom NBN 25/10 (Value)

Precious was exceptionally helpful. Very kind, patient & knowledgeable. She provided me with reassurance & peace of mind to choose an appropriate NBN plan in addition to saving money with a bundle internet & phone plan. I would highly recommend Tangerine

Been with Tangerine for 2 months, they sent 2 faulty modems. First one had ongoing interruptions for weeks and often calling tech support daily for up to a week or more due to ongoing drop outs. Upgraded plan with no result and eventually asked for an upgraded router as it wasn't working. Sent the upgraded router a week later and was found to also… Read more

be faulty, was told to send it back at own cost and they would send a new one which then worked fine. During these drop outs we were advise to monitor and record how long they lasted and what lights were on/off on the modem. Drop outs last anywhere from 30 seconds to 20 minutes or more. Customer service was suboptimal as they could not point a cause to the ongoing drop outs and told us to keep monitoring.

Have been a long time customer of Tangerine with excellent service in all respects. More recently I applied for NBN fibre connection to my home, a “big shout out” for the consultant Yana I spoke to whom was extremely helpful in the process of getting this all sorted out, truly an asset to Tangerine’s ongoing success. Show reply

Precious from sales was very helpful. Fabulous customer service, Thank you very much Precious. :)

Tangerine – I am with Tangerine for about 4 years or longer. I was always very happy until the last 6 months. The connection quality and speed in peek hours has… Read more ·  2

drastically declined from excellent to bad. … (mediation)… After rebooting the modem the internet speed increased. Tangerine run some speed test and wanted to reset the modem or NBN box, but we could not do it that day. Unfortunately we kept missing each other afterwards; company tried to reach me as well as I tried to call back, but the colleague was not sure what suggestions the first agent had in mind. Positive: I give them credit for the calls and intends. Negative: Keeping appointments is not their strength. They call when it suits them. Overall: Internet speed is ok now - I am satisfied and hope I won’t need support anytime soon. Thank you.

We had difficulty setting up our router and wifi system. We rang support and got Dindo on the line technical support. Dindo was professional, listened well and really new what he was talking about. Our connection problems were solved because of the support from Dindo. Show reply

I would give 6 stars out of 5, Excellent service from MJ from Sales Team. Thank you for making it so easy,friendly. Polite and patient, MJ listens and answers all the questions, very professional, did not rush me through that long tedious questionaire. Thank you MJ, happy that it hapenned to be you who answered the call.

I was helped by JC, he was very knowledgeable and helpful. He helped me set up home internet and transfer my mobile phone service over to Tangerine also. I can't wait to get my modem and sim card. I was VERY impressed with JC, and I'm very grateful for his assistance Show reply

Constant internet drop outs. Incredibly rude tech support. After years of being with this company I left and switched to another company and have had perfect internet coverage for a much cheaper price than Tangerine.

Asked for a payment extension, said on app that because request was within 14 days that it had been approved.. but that was not correct. Had $75 in my account to buy food for the week as I am a disability support recipient… and tangerine direct debited my account, leaving me with no money to feed myself for the week. Huge inconvenience as I’ve… Read more

had to attend a Salvation Army site that was half an hour away from my home to get assistance with food. Terrible billing service happy to take my money instantly but can’t give it back instantly in this day and age of 2026 and technology.. such rubbish!! have put a complaint in with the TIO, because they should know how unhelpful they are when it comes to situations like this and putting me in a crisis.

They got hacked and all my personal details stolen. Result of that my bank gets hacked now and then. They did not provide any compensation for it. Wouldn't recommend them.

Such an easy and seamless transfer from my previous provider. I did not have to do a thing. In a matter of hours from applying to connection I had my fast internet. I will recomend to all and sundry/ Show reply

I recently changed my address, and the whole process was made very easy thanks to the excellent customer service. The staff member Manny was friendly, helpful, and very professional throughout the process. They explained everything clearly and made sure the address change was completed smoothly and quickly. Really appreciate the great service and support. #Thanks Manny and Show reply

Angelica from sales was intelligent, helpful, informative, personable and insightful. When she met with a problem trying to reach me she never gave up. Unlike another nbn provider I contacted who had no customer service experience and that I did not join, Angelica was a great representative of this company's customer service. Show reply

Rather than go online to check out how to change service provider, I used the 1800 number. MJ was very helpful, explained the process with clarity and accurate information and was able answer every query I had. Very happy with MJ’s service and help. Show reply

I called Tangarine to open a new account, MJ talked me though the process, checking and double checking all my details . I find it a little defficult to get my head around all the process but it was explained well and I got through it all. Thank you helping with this process.

My experience talking with MJ from sales team was wonderful she helped me to sign up the account and also give me relevant information. Mary Jane’s behaviour during communication was too polite. She helped me to clear all the doubts. Thank you MJ for your support. Show reply

Wynn from the Sales team was AMAZING! So helpful and patient and professional! I’m really pleased I changed to Tangerine if this is the level of service I receive :) Show reply

I would like to thank Carlo Antoni De Castro from Tangerine Telecom for the outstanding customer service he provided. From the beginning of the call, Carlo was professional, patient, and genuinely kind. He took the time to explain everything clearly and guided me through each step of the process, making sure I understood what needed to be done… Read more ·  1

before moving on. His calm and friendly approach made what could have been a stressful situation very easy to resolve. It’s rare to receive customer service of this quality these days, and Carlo is a real credit to Tangerine Telecom. His professionalism, knowledge, and willingness to help made a big difference to my experience. Thank you again, Carlo, for your excellent support. I truly appreciate your help and hope your outstanding work is recognised.

Tangerine Telecom Loyalty Team member Vin was courteous and attentive in making sure I was able to easily upgrade to an NBN Value Plan - and he even organised a 12 month discount on my Plan fee which was the icing on the cake for me today! Show reply

Melissa Lopez was absolutely professional and really helpful for the new sign up. She explained the entire process from start to end whilst my account was being setup. Show reply

I've been assisted by Wynn from Sales and Jamaela Reyes from customer service and they were nothing short of wonderful. Tangerine Telecom are lucky to have them! Gold standard service - thank you. Show reply