Tangerine Telecom NBN 25/10 (Value)

DO NOT SIGN UP FOR TANGERINE!!! Worst internet and service. I asked for my account to be cancelled and and it turns out it wasn't. I am fuming and they were awful to deal with. I was told I hadn't cancelled it but I know I spoke to someone as I signed up for a new provider the same day. Tech support did nothing to change or help either.

MJ was very helpful in advising me on the high speed internet plan I was looking to acquire. She went through everything thoroughly and was very polite and courteous throughout the whole process.

Have been a long time customer of Tangerine with excellent service in all respects. More recently I applied for NBN fibre connection to my home, a “big shout out” for the consultant Yana I spoke to whom was extremely helpful in the process of getting this all sorted out, truly an asset to Tangerine’s ongoing success. Show reply

Precious from sales was very helpful. Fabulous customer service, Thank you very much Precious. :)

Tangerine – I am with Tangerine for about 4 years or longer. I was always very happy until the last 6 months. The connection quality and speed in peek hours has… Read more ·  2

drastically declined from excellent to bad. … (mediation)… After rebooting the modem the internet speed increased. Tangerine run some speed test and wanted to reset the modem or NBN box, but we could not do it that day. Unfortunately we kept missing each other afterwards; company tried to reach me as well as I tried to call back, but the colleague was not sure what suggestions the first agent had in mind. Positive: I give them credit for the calls and intends. Negative: Keeping appointments is not their strength. They call when it suits them. Overall: Internet speed is ok now - I am satisfied and hope I won’t need support anytime soon. Thank you.

I couldn't get my new internet service to work i called the service centre and they helped me fix it within 10 minutes best service over the phone i think I've ever had thanks Rose

I had a very good experience with Realyn from sales. She explained the options clearly and professionally. She listened closely to what my needs were and gave some helpful feedback. I then selected the most suitable plan for me So far I'm very impressed with Tangerine, top level customer service Show reply

MJ was professional and very helpful with my questions and supplied me with an abundance of patience. I could not fault her service, a true professional and wish I had her on my sales team. Show reply

Cancelled order within a week!! Had a horrible experience. Ordered a new modem as well as internet only for none if it to work, spent 4 days on and off the phone with them trying to get it to work. They spoke to me like I should know all these technical terms, it was very frustrating considering I'm calling the "professionals" for help. In the end… Read more

i could not get it working, no device will connect to the modem. Tangerine took no responsibility for it not working, they kept saying it's showing as working on our end, you should be able to connect. Not sure how they can make that claim when no device will connect. I decided to cancel after going in circles on the phone. Was told that I will not get my money back for this month even though, nothing have been used or even connected to the new modem I purchased off them. What a waist of time and money. I would highly recommend NOT going with Tangerine.

I signed up for the $47.90 package. I was charged $47.90 and then a few days later a further charge of $17.17 appeared. The next month I was charged $64.90. I called to find out what the issue was and was told someone at their end had changed my package. A refund of $34.17 was requested to be paid back into my bank account and to rectify the… Read more

incorrect charges moving forward. The refund was suppose to take 7-10 days. It was never received.

The following month I was charged another $64.90. After speaking with a manager I demanded the $51.17 over charged to be refunded within the next 24 hours and the service cancelled. I was assured the funds would be refunded within the next 24 hours by the manager. 8 days later and I still haven’t received the refund.

I’ve had to cancel my card and lodge a dispute with my bank to get the money refunded.

This company is a joke and I wouldn’t recommend their services.

Dindo was my tech support guy who was very helpful. Can't say the same for tangerine as a whole though. Five stars for dindo. Zero stars for tangerine. I haven't had Internet for nearly 2 months but tangerine didn't believe me so they kept on resolving my unresolved cases. Which ment I had to restart my case from the beginning over and over… Read more

again untill finally getting in contact with dindo who found there was an issue and escalated a request to the NBN to come and check out.

YANA from Tangerine was incredibly helpful. We changed our internet & two mobile phones over to Tangerine & saved at least $85/mth. It was all handled within one phone call. Yana answered all my questions & made it straight forward & simple. Would highly recommend.

Before Tangerine we were paying for speed 500. I then spoke to the Tangerine rep who advised me that with just two off us at home now, that was not required. We are now on speed 25 and everything is as it was. My only complaint is the the cost differance between the two is not greater, if for instance speed 500 were $500 then speed 25 should be… Read more ·  1

$25. This is not reflected in the tier pricing, apart from that Tangerine has been a plesant experiance.

Rem patiently provided all the information I asked for. She was extremely helpful, guiding me through my options and my NBN upgrade. I am anticipating a smooth transition to Tangerine. Show reply

MJ from sales team was lovely, helpful and provide excellent service. We complete the set up easily and quickly, she answered all my questions and gave me all the info I needed. One of the best calls with service provider I've ever had. Show reply

I transferred my phone and internet from Felix because their service didn't work in my house. Yana was great from start to finish, very polite and knowledgeable and the transfer was completed very quickly. Thankyou Yana Sales. Show reply

Precious was exceptionally helpful. Very kind, patient & knowledgeable. She provided me with reassurance & peace of mind to choose an appropriate NBN plan in addition to saving money with a bundle internet & phone plan. I would highly recommend Tangerine Show reply

Been with Tangerine for 2 months, they sent 2 faulty modems. First one had ongoing interruptions for weeks and often calling tech support daily for up to a week or more due to ongoing drop outs. Upgraded plan with no result and eventually asked for an upgraded router as it wasn't working. Sent the upgraded router a week later and was found to also… Read more

be faulty, was told to send it back at own cost and they would send a new one which then worked fine. During these drop outs we were advise to monitor and record how long they lasted and what lights were on/off on the modem. Drop outs last anywhere from 30 seconds to 20 minutes or more. Customer service was suboptimal as they could not point a cause to the ongoing drop outs and told us to keep monitoring.

Such an easy and seamless transfer from my previous provider. I did not have to do a thing. In a matter of hours from applying to connection I had my fast internet. I will recomend to all and sundry/ Show reply

We had difficulty setting up our router and wifi system. We rang support and got Dindo on the line technical support. Dindo was professional, listened well and really new what he was talking about. Our connection problems were solved because of the support from Dindo. Show reply

I would give 6 stars out of 5, Excellent service from MJ from Sales Team. Thank you for making it so easy,friendly. Polite and patient, MJ listens and answers all the questions, very professional, did not rush me through that long tedious questionaire. Thank you MJ, happy that it hapenned to be you who answered the call.

I was helped by JC, he was very knowledgeable and helpful. He helped me set up home internet and transfer my mobile phone service over to Tangerine also. I can't wait to get my modem and sim card. I was VERY impressed with JC, and I'm very grateful for his assistance Show reply

I recently changed my address, and the whole process was made very easy thanks to the excellent customer service. The staff member Manny was friendly, helpful, and very professional throughout the process. They explained everything clearly and made sure the address change was completed smoothly and quickly. Really appreciate the great service and support. #Thanks Manny and Show reply

Angelica from sales was intelligent, helpful, informative, personable and insightful. When she met with a problem trying to reach me she never gave up. Unlike another nbn provider I contacted who had no customer service experience and that I did not join, Angelica was a great representative of this company's customer service. Show reply