Tangerine Telecom NBN 500/50 (Speedy Max)

What's with all the ridiculous over the top security codes? I tried to change my mobile number from my work number to my private number OMG code after code after code after 45 mins later I tried a human OMG confirmed details, coukdnt make the change and after another 35 mins of wasted time, they wanted a picture of my drivers license, WHY? just… Read more

more wasted time AGAIN WHY? Didnt have DL with me so had to hang up. ITS AN INTERNET SERVICE NOT A NATIONAL SECURITY SECRET! I still haven't been able to change my number. Thinking of cancelling and going elsewhere.

My fault with overdue account which lead to a suspension but I can’t explain how frustrating they are to deal with. Paid my overdue account and apparently my service will be activated shortly. Next day I received an email stating everything is up and running but obviously that’s just an automated msg they send without even checking, so after 5… Read more

hours on the phone im still without the nbn. Seriously I could go on and on as this isn’t the first time I’ve had issues and I know I’m partly to blame but how hard is it to reconnect a service that was suspended 5 days earlier. Also Speeds aren’t anywhere near what their plans state and their customer service isn’t worth a star apart from 1 lady I spoke to from accounts who actually sorted out one issue I’ve had for 6 months. If your st^pid enough to sign up just make sure to pay your account on time unless you like wasting your day on hold then talking to incompetent staff who seem to think rebooting solves everything

Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details ·  1

Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details ·  1

Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details ·  1

After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details ·  1

I signed up with Tangerine for a new NBN connection on 7 August 2025 and paid in advance. The advertised offer was $68.90 per month for the first six months, starting from the first day of activation. During the order, I clearly requested that my service must not be activated before 18 August 2025, and Tangerine acknowledged this request. … Read more

However, my service was activated on 14 August 2025 without my consent, four days earlier than agreed.

Later, in my second billing cycle, I received an extra invoice of around $25 without any prior notice or approval. When I contacted support, they said it was for “aligning the billing cycle”. Even after calculating the actual days used, I found that I was overcharged.

Then, on what should have been my 5th month, instead of charging the discounted amount of $68.90, Tangerine issued a full bill of $88.90, even though the promotion was meant to be for six months.

At this point, I lost patience. Their support responses usually take 3–4 days, and the billing mistakes kept repeating. I decided to switch to another NBN provider immediately.

Even after leaving, Tangerine kept sending invoices. They later amended one invoice to the correct amount, but this was not done promptly, and by then I was already connected with another provider.

Now, when I log into my Tangerine account: • It shows no active NBN service • I cannot open new support cases (error every time) • I cannot reply to old support tickets • My previous open cases were never properly resolved

So I am still being chased for money, but I cannot even contact support properly through their system.

Overall, this has been a very frustrating experience: • Activated service without consent • Repeated incorrect billing • Poor and slow customer support • Broken support system after cancellation

Based on my experience, I would not recommend Tangerine. Be very careful with their billing and keep all records if you decide to use them.

If I could give zero stars I would have. If you have enough stress in your life, don't choose this ISP. I have been with Tangerine for years, also helped other friends and family sign up to them too they started out good for all of us several years ago but like all fruit this tangerine has gone bad. In my case even after fttp installation… Read more

testing with low latency and a new modem (no difference btw) download speed is never good, so I upgraded to their 500mbps plan to compensate, most of the time lucky to be a 10th of what I am paying for, just tested at 43mbps and 45mbps. Customer service replies after days with nothing helpful and closes the request, calls to them have massive delays and at times get cut off and their billing via direct debit doesn't take the money in the bank account and they keep adding default fee's. I have tried to sort it all out for far too long but no luck. Who has time for this? Just signed up elsewhere and others I know which are having issues will no doubt follow.

My contract is NBN 500/50, but the speed in the morning only 80/43. scam, don't do let them earn your money. Show details

I signed up for 500/50 speedy plan but I was only getting less than 100Mbps. I raised a case to report the BW issue but they just repeatedly say nothing is wrong with the service and all parameters are within standard. I disconnected and moved to… Read more

dodo with the same plan but lesser money. Dodo delivers 500/50 as promised and even pointed out there’s drops in the NBN side that needs fixing. NBN fixed it apparently.

Never to Tangerine again. They dont care about the service, they only care for your money. Despite complaining they continued to bill me and doesn’t want to refund the unused days of the bill cycle after disconnecting from them.

I’m writing this review using my mobile data at home, which pretty much sums up my experience with Tangerine Telecom. If you’re paying for one of their top-tier internet plans, don’t expect reliable service. In my experience, the connection only works about 50% of the time. Dropouts happen almost weekly, and fixing it usually means restarting the… Read more

modem or NBN box—which only works maybe 20% of the time.

If that doesn’t work, I often just go without Wi-Fi for a day or two before trying again. You can call support, but be prepared to spend 1–2 hours on the phone and do most of the troubleshooting yourself.

To be fair, when the internet actually works, the speeds are decent. But they’re nowhere near what’s advertised—I’ve never seen anything close to the promised speeds, with the maximum hitting around 200 Mbps.

Overall, it’s frustrating to pay for a premium service and get inconsistent performance. Reliability matters more than peak speed, and that’s where this service falls short. I would attach a speed test but I don’t have WIFI.