Tangerine Telecom NBN 50/20 (Value Plus)

I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more ·  1

suit my needs.

Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.

Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.

Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details ·  1

I’m very happy with Tangerine after having been with them for over a year. Technical support has always been very helpful and always solved any issues including just moving house and re setting up nbn and requiring different modem type. Would recommend Show details

How Complaints Should be Handled – My anti-virus software advised me that personal details had been leaked from the Tangerine web site and I was a bit annoyed that Tangerine had not advised the leak so I went online to lodge a complaint and became further annoyed when I could find no where to lodge a general complaint so lodged it with the technical complaints site. From there it… Read more ·  1

all became good, the tech guy rang me and advised that he would lodge to complaint with the correct people and close the tech lodgement, I very soon had another call and after a bit of discussion they advised that the breach occured in February and everyone involved had been notified by email (latter found on my mail server) and that login proceedures had been changed to avoid future hack attempts. In all I was very impressed by the speedy friendly service, I had been giving thought to change providers as fees have been getting a bit high but I am having second thoughts now all due to the fast and efficient service.

Nice at First, Nasty later – They’re a good provider at first, after 3 months they slow your connection down and play dumb. If you complain you’ll just be on the phone for hours to a Filipina. They have THE WORST “SUPPORT” system ever to keep you distracted for hours. If you disconnect they keep billing you. If you try and resolve anything they play hard ball to wear you… Read more

down. It’s very old tactics they use. So I’ve reported them to the ombudsman.

- update; they have agreed their sneaky tactics of how the invoices are presented and the speed shaping. I respect honesty and the willingness to resolve this amicably by reducing the last bill. So I’ve changed my rating to reflect that. Not a lot of business will do that these days so kudos.

Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details

Poor customer service. No follow up policy at all. I did not get use their internet even after 2 months after commencing payment. Therefore I wouldn’t know how the internet service was. Gave me incorrect information and directed me in the wrong path. Investigation of errors were really poor. Poorly skilled and undertrained personnel answered the… Read more

phone every different time they did not even care to read the previous persons notes. Disappointed with time wasters and financial hackers. The funny part is no one cared to identify what was the issue with providing me with internet and still they charged me. The most important highlight is that they do not communicate via email. If you ask them to send these information via an email they will not. I have attached the internet reading from my home . But I am charged. Yesterday Morning, 09/04/2026 at 5:11 am $102.98 was deducted from my bank account with my consent or authorisation. I have not agreed to any direct debit payment ment. This unfair . I came to know about this when my weekly rent was not paid due low funding and my bank send me a warning email. I am being targeted and being financially abused repeatedly.When I asked your team member to send me the evidence of my internet usage there was no response on your self service portal. They just closed my open case without any outcome or explanation. I want my account closed and payment method deleted asap. Inspite of complaining repeatedly,there was not action from Tangerine moreover they kept charging me repeatedly. Very disappointment and will never recommend. Hope my message gets as many people as possible.

They emailed 'exciting news' about change of their network provider. One page of marketing nonsense instead of addressing technical issues that may arise. These days you do not expect competence in any communication, or maybe they have a condition with which they won't even pass the Sally–Anne test. I spent time filling their online form asking… Read more

whether my IPv4 will change, but after clicking the Submit button there was no any indication whether they received anything, and no confirmation email. These days a kindergarten would do better. Followed their advice to use WhatsApp, and the same level of competence there. No wonder they lost customers' data some time ago. Attached is the end of that rather fruitless conversation.

The team messaged me personally asking for details, and I replied. They claimed they were escalating the process and told me someone would call me back, but nothing happened. One team member eventually emailed (screenshot attached), but instead of taking responsibility, they blamed NBN. ​My question is: why didn't they contact NBN to activate the… Read more

service on the 18th? Why did they wait for my phone call and complaint on the 19th to take action? If I ordered on the 8th, how is it possible that they didn't contact NBN until the 22nd? They blamed NBN and claimed they have no control, but what were they doing between the 8th and the 19th? Why wasn't the activation completed?

Also no one has tried to activate remotely as tech support mentioned they can't do anything as they can see the service is not online. One more lie.

Further already deducted advance if the month around 9th of December. They want money without service.

​Do not trust these people. It is very poor service; they reply with scripted answers and Not solutions focussed.

I signed up with Tangerine on 31/07/2025 for 50/20 plan 61.90$ month to month, and paid 36.9$ (61.9- 25 referral bonus) with my credit card for one full month service which should last till end of Aug. I had to cancel their service because of poor speed and frequently IP address changes (3 times a day instead of Superloop/ABB once every 3-6… Read more

months) which let many smart devices useless such as security cameras.

From what i understand, I have prepaid for one full month (30days) of the service till 30/Aug. I cancelled the service on 28/Aug, within a fully paid up service period BUT I got a final bill asking me to pay extra 55.91$ which is ridiculous and absurd.

I have contacted them in the app so far no feedback over 48 hours, dead quiet. I am sure I will raise the case to TIO ombudsman if they keep charging on me. This is not graceful nor legal to charge for services and goods aren’t delivered in Australia.

Hello Tangerine, Please refer to three Case Number CAS-763673-M4K0Z1/CAS-755489-V6Z8G8/CAS-754460-H7G8J2. They are all open/pending and not actioned! I have been on hold on many calls for over 6 hours over the past two week with the technical… Read more

support team and using a test router, my WIFI service is STILL dropping out :(. The 'Chat function" is VERY inadequate - with operators dropping out of the chat and needing to start again. Right now, I have been on phone for 75 minutes from 6.20 am after being advised of a 10-minute wait time AND still not through to an operator :( I have written to Sales and Technical teams in the hope that someone in the technical support team can contact me and resolve the issue to prevent me from cancelling my Tangerine subscription. In desperation, an escalation of the poor service and Wi-Fi connection provided by Tangerine will be made to the Ombudsman based on the following criteria - Impact on critical services, Lack of progress.