This is my second review of Tangerine. Both needed me to give it one star to enable me to post the review. Reviews dont allow for minus stars, of which I would give them -5 stars. I received text messages regarding a 'switching od network' and I didn't have to do anything. I received a text message saying my service had been 'switched' and if I… Read more
did have any issues to contact support. Apart from a brief period last evening we have been without internet since Tuesday! This is a household with 3 people working from home! Have spent 2 days with no internet after 'network switch' 2 days on and off the phone with 'tech support' - Finally, last night was re-connected. Hallelujah! This morning (Thursday) no internet!! Now after phoning and sending request for assistance through Tangerines website we have had no response. There was NO problem with our service before the 'network switch' It is now 11.45am Thursday Still nothing
Had a call from Realyn from Sales today offering a free upgrade to 500/50 Speedy Max, free for 6 months and then $4 increase from current package after that, this is usually the catch but $4, if correct is pretty good value. Realyn answered all my questions so I am giving it a try. Lets see what happens Show details · 1
I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more
suit my needs.
Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.
Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.
Reviews with attachments
Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details · 1
I’m very happy with Tangerine after having been with them for over a year. Technical support has always been very helpful and always solved any issues including just moving house and re setting up nbn and requiring different modem type. Would recommend Show details
How Complaints Should be Handled – My anti-virus software advised me that personal details had been leaked from the Tangerine web site and I was a bit annoyed that Tangerine had not advised the leak so I went online to lodge a complaint and became further annoyed when I could find no where to lodge a general complaint so lodged it with the technical complaints site. From there it… Read more · 1
all became good, the tech guy rang me and advised that he would lodge to complaint with the correct people and close the tech lodgement, I very soon had another call and after a bit of discussion they advised that the breach occured in February and everyone involved had been notified by email (latter found on my mail server) and that login proceedures had been changed to avoid future hack attempts. In all I was very impressed by the speedy friendly service, I had been giving thought to change providers as fees have been getting a bit high but I am having second thoughts now all due to the fast and efficient service.
Nice at First, Nasty later – They’re a good provider at first, after 3 months they slow your connection down and play dumb. If you complain you’ll just be on the phone for hours to a Filipina. They have THE WORST “SUPPORT” system ever to keep you distracted for hours. If you disconnect they keep billing you. If you try and resolve anything they play hard ball to wear you… Read more
down. It’s very old tactics they use. So I’ve reported them to the ombudsman.
- update; they have agreed their sneaky tactics of how the invoices are presented and the speed shaping. I respect honesty and the willingness to resolve this amicably by reducing the last bill. So I’ve changed my rating to reflect that. Not a lot of business will do that these days so kudos.
Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details
Hi David, we are so sorry for this experience.… Read more
Poor customer service. No follow up policy at all. I did not get use their internet even after 2 months after commencing payment. Therefore I wouldn’t know how the internet service was. Gave me incorrect information and directed me in the wrong path. Investigation of errors were really poor. Poorly skilled and undertrained personnel answered the… Read more
phone every different time they did not even care to read the previous persons notes. Disappointed with time wasters and financial hackers. The funny part is no one cared to identify what was the issue with providing me with internet and still they charged me. The most important highlight is that they do not communicate via email. If you ask them to send these information via an email they will not. I have attached the internet reading from my home . But I am charged. Yesterday Morning, 09/04/2026 at 5:11 am $102.98 was deducted from my bank account with my consent or authorisation. I have not agreed to any direct debit payment ment. This unfair . I came to know about this when my weekly rent was not paid due low funding and my bank send me a warning email. I am being targeted and being financially abused repeatedly.When I asked your team member to send me the evidence of my internet usage there was no response on your self service portal. They just closed my open case without any outcome or explanation. I want my account closed and payment method deleted asap. Inspite of complaining repeatedly,there was not action from Tangerine moreover they kept charging me repeatedly. Very disappointment and will never recommend. Hope my message gets as many people as possible.
Anita, hi. We are so sorry to hear about this… Read more (+1 reply)
- +1
Absolutely appalling. I had very similar issues with previous carrier. Signed up for wireless 200/20 mbps. We're given assurances they would deliver. Never. Contacted on numerous occasions complaining about slow speeds. At the best I have been able to achieve 13.71 mbps. Every other time is single digits, some as low as 1.2mbps. Not interested in… Read more
resolving. Lodged a complaint on 01/04/3026. Still no response. I frequently work from home so I need a half decent service. I have lodged a complaint with the Telecommunications Ombudsman and have just purchased a Starlink kit. Hopefully problem will be solved.
Dora, hi. We are so sorry to hear about this… Read more
They emailed 'exciting news' about change of their network provider. One page of marketing nonsense instead of addressing technical issues that may arise. These days you do not expect competence in any communication, or maybe they have a condition with which they won't even pass the Sally–Anne test. I spent time filling their online form asking… Read more
whether my IPv4 will change, but after clicking the Submit button there was no any indication whether they received anything, and no confirmation email. These days a kindergarten would do better. Followed their advice to use WhatsApp, and the same level of competence there. No wonder they lost customers' data some time ago. Attached is the end of that rather fruitless conversation.
Nicholas, hi. We are so sorry to hear about… Read more
The team messaged me personally asking for details, and I replied. They claimed they were escalating the process and told me someone would call me back, but nothing happened. One team member eventually emailed (screenshot attached), but instead of taking responsibility, they blamed NBN. My question is: why didn't they contact NBN to activate the… Read more
service on the 18th? Why did they wait for my phone call and complaint on the 19th to take action? If I ordered on the 8th, how is it possible that they didn't contact NBN until the 22nd? They blamed NBN and claimed they have no control, but what were they doing between the 8th and the 19th? Why wasn't the activation completed?
Also no one has tried to activate remotely as tech support mentioned they can't do anything as they can see the service is not online. One more lie.
Further already deducted advance if the month around 9th of December. They want money without service.
Do not trust these people. It is very poor service; they reply with scripted answers and Not solutions focussed.
Hi Himanshu, sorry to read of your above… Read more
Find out how Tangerine Telecom NBN 50/20 (Value Plus) compares to other Internet Service Providers
Know better, choose better.
I signed up with Tangerine on 31/07/2025 for 50/20 plan 61.90$ month to month, and paid 36.9$ (61.9- 25 referral bonus) with my credit card for one full month service which should last till end of Aug. I had to cancel their service because of poor speed and frequently IP address changes (3 times a day instead of Superloop/ABB once every 3-6… Read more
months) which let many smart devices useless such as security cameras.
From what i understand, I have prepaid for one full month (30days) of the service till 30/Aug. I cancelled the service on 28/Aug, within a fully paid up service period BUT I got a final bill asking me to pay extra 55.91$ which is ridiculous and absurd.
I have contacted them in the app so far no feedback over 48 hours, dead quiet. I am sure I will raise the case to TIO ombudsman if they keep charging on me. This is not graceful nor legal to charge for services and goods aren’t delivered in Australia.
xLc, hi. We are so sorry to hear about this… Read more
Latest follow-ups
I just had a call from Bingo offering a speed upgrade for 6 months which must be due to the NBN upgrade in my area. Bingo was very helpful and also advised if the additional cost if I will to continue with the new plan. Show details · 1
Follow-up · After a couple of days the speed hadn’t changed so I submitted a support ticket to find our what the issue was. Within 24 hours the ticket was resolved but no upgrade to the speed. My next bill arrived and it had dropped by $4.00. So it looks like their promotion was suspended or cancelled.
Very happy with customer service provided by both Alex and Mari today both went above and beyond my expections. Very friendly knowledgeable and resolved my enquiry quickly and was extremely happy with the outcome and my enquiry was handled professionally and quickly highly recommend them and Tangerine. Thank you Show details · 1
Follow-up · Still great wonderful people and company to deal with only to happy n help
Gross incompetence and lack of professionalism from the get go. I ordered my FTTB service on 18th November. I provided a LOCID location number for the port in my apartment, as the NBN box is security controlled on the premises. My address leads to… Read more
the larger compound and therefore I only use the LOCID for service connections. After 3 days of no service I contacted Tangerine Tech support. I was told that before they could escalate their investigation into the lack of service, I was required to confirm if the "NBN box was displaying any Red LED's". I told them I cannot confirm it as I do not have access to the compound's NBN box as it is in a secured room. The Technician refused to provide any further help until I confirmed the LED's were on. I had to speak to the building concierge, and then I spoke to a tesltra tech who both confirmed the NBN box was working correcly, and the tech said he could hear my router pinging the NBN box. I called Tangerine to follow up and the tech support there realised not only had the wrong protocol (FTTP) implemented, but also to the incorrect address. It took 2 weeks to rectify this where I had no usable service.
I had about a week of patchy service until it almost altogether stopped working. All LED's on my router were fine, it showed it was connected to the NBN box on diagnosis, but I would get about 5 seconds of usable service and then it wouldn't work for the next minute. I called tech support on the 18th December to advise them the service was not working. He asked me to check the LED's on the router and the NBN box, I told him it was connected but it wasn't working. He ran a self test and said it looked like it was working fine from the test. I told him it wasn't. He said he would log a job and book an appointment with an NBN technician. It was for the 20th December, and gave me a ticket number.
Nothing seen or heard on the 20th, so on the 21st I had enough and called Tangerine to cancel my service and issue a refund as the usability of the 4 weeks I had it, I had 1 week where it somewhat worked with speed issues. The representative initially refused stating I needed to talk to tech support, I said no, I spoke to tech support 3 days ago and they have not done anything to fix the issue, I was unhappy about the incompetence of every representative I have spoken to and lack of service, and wanted to cancel my service immediately and refund me for the service that was never provided. The representative insisted on logging a job. I told them there was already a job logged and I had a ticket number. When they looked up the ticket number, they said no job or ticket existed, the representative immediately cut me short and put me on hold (I have an audio recording of this). After 5 minutes they came back and said that they would cancel my service but would still charge me for $67 for the month and extra days, and refunds were against their policy. This was unacceptable as I wanted an immediate cancellation and refund. The representative offered a 50% refund but I insisted this was unacceptable, as the handling of these issues has been extremely negligent. In the end, the representative terminated the call without confirming what course of action they were taking.
Follow-up · Follow Up: Not long after this review I and after I submitted a complaint to the TIO (Ombudsman), I was called by a resolution agent from Tangerine. I'm not sure what triggered this, but I would bet the Ombudsman was likely the catalyst for their action. I was offered a full refund and cancellation of the service, which I accepted. I consider… Read more
George, hi. We are so sorry to hear about this… Read more (+1 reply)
Positive reviews
I rang to join Tangerine having been with Telstra for some time and looking for better value and service. MJ from the sales team took my call and I can't speak highly enough of .her service. I am elderly and was a little anxious. She put me at ease and spelled out the process of changing over so clearly that I am feeling confident that I have made a good move especially if hers is an example of the quality of service I will receive. Show reply
So far so good. MJ was very knowledgeable and was able to answer questions about my internet issues. She was great with advice and her recommendations were very informative. I didn’t get a hard sell only great advice. Looking forward to linking up Tangerine. Show details
Had a fantastic experience speaking with Bingo from Tangerine. He was very helpful and had a great experience with technical support setting up Wifi . It’s great speaking with a real person. Our transition from Optus to Tangerine went smooth. Thanks again Bingo and staff . Show details · 1
Negative reviews
Absolute second the comment from Soroush. Similar experience from me. Never experienced this long gap when switch internet providers. No real ETA, different answer from different people. Have spent hours on calls and messages. Please avoid Tangerine, they used to be ok but now a complete pain to deal with.
Sherry, hi. We are so sorry to hear about this… Read more
Tangerine was a horrible experience for me. The internet was so slow and kept dropping out that it was almost useless. Also, customer service was completely useless and unhelpful; every time I called, I didn't get any real help or answers. It's really annoying to pay for something that doesn't work very well. Get a better internet provider to save yourself the trouble.
Maddie, hi. We are so sorry to hear about this… Read more
Find out how Tangerine Telecom NBN 50/20 (Value Plus) compares to other Internet Service Providers
Know better, choose better.
My dad ordered our internet at the end of March. Told 2 days. Simple. Then suddenly it’s “an outage.” Fine. A week passes. Nothing. My dad called them himself, gave EVERY detail they asked for — MAC address, everything. They promised “1 day.” Didn’t happen. He called again — now it’s “3 business days MAX.” It’s been longer than that… and they… Read more
STILL haven’t even ordered it.
Let that sink in. THREE WEEKS… and they haven’t even done the most basic step.
At this point it genuinely feels like they’re just ignoring us. Every call = another excuse, another promise, and zero action. They didn’t even say we’re being prioritized after all this time.
This isn’t just bad service — it’s complete incompetence. No communication, no follow-through, no accountability.
My dad is done waiting. He’s documenting everything — every call, every promise, every missed deadline. If this isn’t fixed immediately, he’s prepared to escalate this properly — formal complaints, regulator reports, and legal action if required.
If you’re considering this company, understand this is what you might be dealing with — weeks of chasing with nothing actually getting done.
Soroush, hi. We are so sorry to hear about this… Read more
Recent reviews
Worst internet company ever. Leaves you hanging cuts in and out all the time 0 out of 10 for quality of service. Absolute Rubbish internet provider that charges top dollar for pathetic internet. Should be shut down permanently
Callan, hi. We are so sorry to hear about this… Read more
I’d like to share my feedback about the support I received from MJ from the Sales Team. The experience was excellent—MJ was professional, patient, and very helpful throughout the entire process. All my questions were answered clearly, and I felt genuinely supported in making the right decision. Show details
I just enquired about changing my phone and internet Tangarine. I spoke with Bingo who was outstanding with her product knowledge and procedures. She ran me through everything and made it easy to understand. Needless to say I signed up and am very happy. Thanks Bingo. Show details · 1
Just switched to Tangerine for Internet and mobile and saved so much money. The transfer was seamless over the phone with the lovely Tangerine representative MJ providing clear and friendly support along the way. Really happy with the service I received and would highly recommend to people who want to save some money. Show details · 1
Kyle from your customer service team helped me today with a pretty complicated ongoing issue I’ve been trying to fix for nearly a week - and she uncomplicated it for me!! I’ve been so stressed out as this was my third call for the issue and i am just so relieved Kyle was the person who assisted me today as she listened properly to what I was… Read more · 1
needing and understood my problem and was kind and patient with me while she got the issue sorted out!!! Thank you Kyle!! I was dreading calling back again today but you eased all of my anxieties with your wonderful phone manner and people skills and excellent customer service attitude:) Thank you again Kyle!
Great experience with Tangerine, especially thanks to Mari. She was very helpful, responsive, and made everything quick and easy. I also received a loyalty discount. Really appreciate her clear communication and support. Highly recommend! Show details · 1
JC called today and provided access to a faster plan for the same cost for 6mths. He was really helpful when I asked about a problem I had been having with my router. Very polite. Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Tangerine Telecoms, hi. We are so sorry to hear… Read more