I had a great experience with Tangerine Telecom. MJ from the Sales Team was very helpful and patient, and clearly explained the mobile plan and answered all my questions. The whole process was easy and smooth. Really appreciate the excellent customer service. Thank you, MJ from Sales Team!
The service I received with Precious was very smooth and the installation went without hitch. The Tangerine service support I received during installation was good. I'm going to be saving about $30 a month ongoing on my NBN/phone bundle with Tangerine.
Switched to Tangerine for a cheaper service. Not worth it!!! I spent 1.5hours on the phone trying to connect my modem with them. I gave up and cancelled my service. I went crawling back to my old provider, my internet was connected within 3 hours of calling. Don't waste your time with Tangerine!
Reviews with attachments
I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more · 1
suit my needs.
Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.
Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.
Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details · 1
I’m very happy with Tangerine after having been with them for over a year. Technical support has always been very helpful and always solved any issues including just moving house and re setting up nbn and requiring different modem type. Would recommend Show details
How Complaints Should be Handled – My anti-virus software advised me that personal details had been leaked from the Tangerine web site and I was a bit annoyed that Tangerine had not advised the leak so I went online to lodge a complaint and became further annoyed when I could find no where to lodge a general complaint so lodged it with the technical complaints site. From there it… Read more · 1
all became good, the tech guy rang me and advised that he would lodge to complaint with the correct people and close the tech lodgement, I very soon had another call and after a bit of discussion they advised that the breach occured in February and everyone involved had been notified by email (latter found on my mail server) and that login proceedures had been changed to avoid future hack attempts. In all I was very impressed by the speedy friendly service, I had been giving thought to change providers as fees have been getting a bit high but I am having second thoughts now all due to the fast and efficient service.
Nice at First, Nasty later – They’re a good provider at first, after 3 months they slow your connection down and play dumb. If you complain you’ll just be on the phone for hours to a Filipina. They have THE WORST “SUPPORT” system ever to keep you distracted for hours. If you disconnect they keep billing you. If you try and resolve anything they play hard ball to wear you… Read more
down. It’s very old tactics they use. So I’ve reported them to the ombudsman.
- update; they have agreed their sneaky tactics of how the invoices are presented and the speed shaping. I respect honesty and the willingness to resolve this amicably by reducing the last bill. So I’ve changed my rating to reflect that. Not a lot of business will do that these days so kudos.
Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details
Hi David, we are so sorry for this experience.… Read more
Worst customer service I have ever experienced. My bill has been wrong since the very first day, always charging me more than what was agreed. I've had to contact customer support every single month to fix it, yet the same errors kept happening month after month. The staff are completely unprepared to fix what should be a simple issue. I was… Read more
repeatedly given the run-around, with agents claiming they had updated the system, only for the next bill to come back wrong again.
I tried to cancel today since I’ve already switched to another provider, and I couldn't even get that done via chat. The agent claimed the cancellation was processed and that I would receive a confirmation email. When I told them I hadn't received anything, they simply disconnected the chat. ABSOLUTELY HORRIBLE!!! I wouldn't recommend them to anyone. Absolute rubbish!
Fernanda, hi. We are so sorry to hear about… Read more
Poor customer service. No follow up policy at all. I did not get use their internet even after 2 months after commencing payment. Therefore I wouldn’t know how the internet service was. Gave me incorrect information and directed me in the wrong path. Investigation of errors were really poor. Poorly skilled and undertrained personnel answered the… Read more
phone every different time they did not even care to read the previous persons notes. Disappointed with time wasters and financial hackers. The funny part is no one cared to identify what was the issue with providing me with internet and still they charged me. The most important highlight is that they do not communicate via email. If you ask them to send these information via an email they will not. I have attached the internet reading from my home . But I am charged. Yesterday Morning, 09/04/2026 at 5:11 am $102.98 was deducted from my bank account with my consent or authorisation. I have not agreed to any direct debit payment ment. This unfair . I came to know about this when my weekly rent was not paid due low funding and my bank send me a warning email. I am being targeted and being financially abused repeatedly.When I asked your team member to send me the evidence of my internet usage there was no response on your self service portal. They just closed my open case without any outcome or explanation. I want my account closed and payment method deleted asap. Inspite of complaining repeatedly,there was not action from Tangerine moreover they kept charging me repeatedly. Very disappointment and will never recommend. Hope my message gets as many people as possible.
Anita, hi. We are so sorry to hear about this… Read more (+1 reply)
They emailed 'exciting news' about change of their network provider. One page of marketing nonsense instead of addressing technical issues that may arise. These days you do not expect competence in any communication, or maybe they have a condition with which they won't even pass the Sally–Anne test. I spent time filling their online form asking… Read more
whether my IPv4 will change, but after clicking the Submit button there was no any indication whether they received anything, and no confirmation email. These days a kindergarten would do better. Followed their advice to use WhatsApp, and the same level of competence there. No wonder they lost customers' data some time ago. Attached is the end of that rather fruitless conversation.
Nicholas, hi. We are so sorry to hear about… Read more
Find out how Tangerine Telecom NBN 50/20 (Value Plus) compares to other Internet Service Providers
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The team messaged me personally asking for details, and I replied. They claimed they were escalating the process and told me someone would call me back, but nothing happened. One team member eventually emailed (screenshot attached), but instead of taking responsibility, they blamed NBN. My question is: why didn't they contact NBN to activate the… Read more
service on the 18th? Why did they wait for my phone call and complaint on the 19th to take action? If I ordered on the 8th, how is it possible that they didn't contact NBN until the 22nd? They blamed NBN and claimed they have no control, but what were they doing between the 8th and the 19th? Why wasn't the activation completed?
Also no one has tried to activate remotely as tech support mentioned they can't do anything as they can see the service is not online. One more lie.
Further already deducted advance if the month around 9th of December. They want money without service.
Do not trust these people. It is very poor service; they reply with scripted answers and Not solutions focussed.
Hi Himanshu, sorry to read of your above… Read more
Latest follow-ups
Had a call from Realyn from Sales today offering a free upgrade to 500/50 Speedy Max, free for 6 months and then $4 increase from current package after that, this is usually the catch but $4, if correct is pretty good value. Realyn answered all my questions so I am giving it a try. Lets see what happens Show details · 1
Follow-up · Turns out my property can't have 500mbps. Surely Tangerine could have checked this before making the offer. Switched back to my original plan
NBN service started dropping out, so called Tangerine and quite quickly a customer service rep came on the line...couldn't have been more professionally as he quickly verified there was a fault on the line and advised that a service request had now… Read more · 1
been made to NBN. Next day the appointment was confirmed, even though service was still partially functioning, and the following day NBN technician arrived on time, located the fault (broken cable), checked our internal wiring, made the repair (outdoor pit) and was on his way after showing us the speed test, before and after repair. All told this was an exceptional response by both Tangerine and NBN...hat off to them both, as it is unfortunately very rare these days to be able to pass on a compliment for an excellent service response. ;-]
Follow-up · The outage lasted just a couple of days, as it was a physical break in the line that required fixing...plus there was at no cost as it was outside the premises.
Couldn't be any better – Excellent and very patient service provided by client service officer. Had to deal with an elderly not computer ofay customer. Had internet and 2 mobiles switched over today and all up and running, not full speed the 50 but that could be me. … Read more
Faster than I had and the internet 30 dollars cheaper a month for the next 6 months, so win win in my books. Thanks to the client service officers who assisted me today.
Follow-up · Not so good, slowed considerably and when I went to change over took months to get the account right. They are also More Telecom.
Positive reviews
Michael a very friendly and knowledgeable person I spoken to has explained to me what I wanted to know. He is very professional, patient and knowledgeable. He explained the process and advise clearly. Thank you. Appreciated your help Michael. Highly recommended!
Re-connecting with Tangerine after a few months overseas. I find their NBN options very flexible and their sales team are always helpful. On this occasion, despite some glitches due to my phone not working overseas Realyn patiently found a solution. She is a credit to the company.
Al was incredible, I felt so supported and like he really knew what he was doing. He stayed on the phone and talked to me through what he was trying so I understood what we were trying. Because he could hear it was late he recapped everything at the end so I would know what he had done. The issue seem to be resolved straight away, and he gave… Read more · 1
clear instruction on what to do if the issue reappeared. Hours that meant I could actually receive service and they got back to me very quickly. 10 out of 10 service, I love AL!
Negative reviews
Initially I signed up it was cheap $49. There was problems on speed on 50/20 plan. It happens gradually. When i called them it mysteriously comes back. Technician puts the blame on my router and other things. I have checked before calling and after calling the support. Anyway I tolerated because I was paying cheap. Then slowly they bumped up… Read more
my service cost. Now I'm paying top price $91. No way for this sloppy speed I am going to remain with them. Best option I found and I moved. Found Arctel. Much cheaper and faster speed.
Ramanan, hi. We are so sorry to hear about this… Read more
Steer clear! In the few months I was a customer, I have experienced nothing but dramas. I had reception issues that escalated to me having none for 2 days, until I transferred to a competitor. Since then, they have taken an unauthorised payment from my account and won't remove my bank details from their system. They also just close any requests… Read more
lodged through their support portal without resolving the issues. Total nightmare and not worth the apparently 'competitive' rates when they keep taking your money.
SRW, hi. We are so sorry to hear about this… Read more
Find out how Tangerine Telecom NBN 50/20 (Value Plus) compares to other Internet Service Providers
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I have had no nbn for 7 days since the migration last wednesday. I have spoken to 3 tech support staff over many hours. I was sent a test router which was 1. still registered to another user so I could not enter setup and 2. even when this was resolved will not connect. Last I heard yesterday morning was they were investigating a mac issue and would phone me. Still waiting. waiting waiting
Runningoutofpatience, hi. We are so sorry to… Read more
Recent reviews
NBN crashed again, Dindo at help desk was professional, friendly and informative. I understand that faults on the NBN hardware is beyond Tangerines control so his suggestion to appoint a senior agent to monitor the situation and report any change or information promptly is a good result for the call. Show reply
The customer service by staff such as Mary Jane is excellent. My call was answered quickly. The portal is easy to access and manage. We transferred from another provider to Tangerine on a Monday afternoon and our modem was delivered on the Wednesday morning. Show reply
Thank you Rose for your service at tangerine. You managed after my speaking to you yesterday and again today to get my Wi-Fi up and running on my old iPad. Thank you so much for your help and for being so pleasant. 5 out of 5 for you. Show reply
Due to costs, I needed to cancel my NBN. Account with Tangerine. I found the staff to be very good, especially Vin in the cancellation section who handled the cancellation very smoothly. Thank you Show reply
JR from Sales was friendly, patient, and extremely helpful while assisting me with troubleshooting my NBN equipment and getting everything ready to set up my services. He explained everything clearly and made the process simple and stress-free. The excellent service I received gave me confidence to transfer both my internet and mobile services to Tangerine Telecom. Thank you, JR from Sales Show reply
Recently I bought a new Router and it has and easy setup card. I couldn’t connect to the internet so I called Suppot and I had the most patient lady. We spent over an hour trying the various ways to connect my new Router. Finally she said I should get in touch with the manufacturer support she even looked up the phone number. She even rang me back later to see if I had finally had any success. Show reply
THE WORST TELCO COMPANY IN AUSTRALIA!!! After 8 days of starting ( took my money immediately) my contract I still had no internet!! Every day I called & spent over 3 hours to have to explain myself to a new person every time.. ggrrrr! Then on the 8th day I was told a person is coming out in 7 days to take a look!!! I work from home.. there was no… Read more
urgency to get this sorted! I then cancelled with them. I called IInet & bingo.. within 2 hours I was connected.. oh and they said I cannot get my money back.. what fraud!!!!!!!
Jessica, hi. We are so sorry to hear about this… Read more
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Gemma, hi. We are so sorry to hear about this… Read more