Ted's Cameras Physical store

I Needed a Canon Camera Battery So, I went to a Camera Supplier – I went to Fountain gate and decided to try to buy a new battery for my camera. The battery is a NB-9L and I would say is a fairly uncommon battery. However, you can get hundreds on Amazon and eBay. But, in Ted's they said, it's not a very common battery, none of our stores have any stock. My answer was, common or uncommon, I need one and they… Read more

said we can get one by next Wednesday (6 days). I said I can get one a lot cheaper from Amazon and tomorrow, why would I buy one from you guys?

Since when did specialist shops become so bad that they only stock common items? Of all the Ted's stores in Australia, none have any stock. It is just a small battery, why can't they have a couple of them? Because shops are not about customers' needs any longer, they are about what sells. They don't care any more.

The worst thing about all of this was I was treated like I was a leper because I wanted something they didn't have. In fact, they had very few batteries at all.

Smartphone Telephoto Lens for Closeups in Zoom Meetings – My web camera has a wider field of view, than needed for just me attending a Zoom conference. I had read that a clip-on 2x Telephoto lens, designed for a smartphone, worked well, so I set out to buy one. It was not easy, but TEd's came to the rescue. Most of the clip on lenses sold for a smart phone are wide angle. It took me some time to find a… Read more ·  1

telephoto. I tried buying a cheap kit from an online discount store (I actually ordered three they were so cheap). This took weeks, but they sent me wide angle lenses, not telephoto, and the quality was terrible. So I got my money back.

Then I called Teds in the Canberra Center. They hunted around and called back an hour later to say they had one. I went in the next day (it is years since I was last actually in an actual camera store). The kit was there, and it works.

I purchased the cheapest option, an Apexel 5 in 1 Clip on Lens Kit, which came with fish-eye, wide, macro lenses, and a polarizing filter, as well as the 2x telephoto. The fish-eye or wide-angle lenses might be of use for showing the general view of a room, but obviously distort the image. The polarizing filter is useful for removing reflections from my glasses, however it can't be used in conjunction with the telephoto lens. The kit comes with a carry case, with space for each lens and the clip. You screw a lens into the clip, which looks like a clothes peg, and then clip it over the camera. It takes some effort to position, but is then held firmly.

As well as narrowing the view, so less of the room is visible, the telephoto lens also makes the background slightly out of focus. This is useful for concentrating the viewer's attention on you in the foreground. Otherwise they might spend their time reading the titles of the books in your bookcase. ;-)

The narrower view also allows a smaller green screen to be used for a virtual Zoom background which I use for teaching as the Higher Education Whisperer.

Outstanding Service and Knowledge – Even though we live in NorthWest Sydney, it was definitely worth the trip on the Metro to see you at Ted's Chatswood. Team Member Brett's service standard was excellent when my wife and I bought the Panasonic TZ110. Unfortunately, we weren't that thrilled with the size of the Viewfinder (we owned a Sony HX90V for 3 years prior) and the Panasonic… Read more ·  1

operating/use applications far too complicated. Thank you so much for changing the camera over to the Sony RX100Mark3. Used it for the first time today and it's really great, not just the operations system that we know and love, but the viewfinder is dampened when it pops out, compared to the HX90V, the focus and shooting even on auto is really really fast and the quality of the first pictures is fabulous. Special mention again, should go to Brett at Chatswood, who really went above and beyond to make us happy in changing the camera as it was beyond the 14day exchange guarantee. I will be a walking advertisement for your service from now on. So nice to get great service, it's so rare in Small Business in Australia. 10/10 from us.

I recently purchased an R5 mark II and two L series zoom lenses from the Canberra centre store and want to acknowledge and give a special shout out to Ben - who assisted me through the process. I found him polite, professional and respectful. Also want to thank the other staff at both Canberra stores including (but not limited to) Alex and… Read more ·  1

Timothy.

I had some initial concerns around receiving de-centered lenses. Thankfully, Teds were able to accommodate my request to test both lenses in-store prior to purchase. This greatly reduced my stress.

I was surprised that the RF 70-200mm F/4L IS was a special order as this is a sharp, compact and lightweight option for travel/hiking. It has an average user rating of 4.9/5.0 from 140 reviews on bhphotovideo. Perhaps Teds can consider it regular stock in the future? Regardless, I ended up choosing a near-new used RF 70-200 F/4 at a decent price.

I needed and SD card and a UV filter. They were all in stock and the staff had them ready and paid for in moments. Join the Teds club as it really adds up in savings. Excellent. Show details

Ted's Camera store in Melbourne CBD is a nice big camera store. It doesn't have the breath of products compared to its neighbour, digidirect. But it is a good old physical store with printing and occasional gem in the second hand department, on top of new gear. Staffs are courteous. I almost wish they are more pushy selling to customers. Keep in… Read more ·  1

mind they can match price if you find a better price elsewhere. They might provide better after sales support and that counts for something! Alexander in particular takes effort to note down what I needed and check other stores, which got me a lens I really needed, great service and well done. Much appreciated.

The store in Brisbane city, the one in Adelaide street, charged us $128 for photo taken and another $180 for printing but none of them met the Passport office requirement and ended up doing it at the Post office

Phoned Adelaide Rundle street store on a Thursday early afternoon. Asked about my requirement of Canon battery charger. Staff person told me they had one. An hour later we drove the 25 minutes to ther Rundle street shop, expecting to buy this item so I could progress with my photography project. I was told by the salesman No, no item was for sale.… Read more

Despite being told on the phone in the hour before. Not the result I was expecting. So of course, I have since ordered my item elsewhere.

Absolutely terrible service (if you could even call it that) at Maroochydore STORE photo printing counter today. The woman was dismissive, unhelpful and just wanted to finish her shift. Been going here for over 10 years - won’t EVER go back.

Great camera stores. Staff actually know what they are talking about when it comes to photography, and are very helpful and personable. It is actually an enjoyable experience when I visit their many locations (unlike other so-called camera stores) Highly recommended. Show details ·  1

I had a phone conversation with Jeffery yesterday from Pacific Fair store so I could have some questions answered about a few light options I was looking at. He was honest and very knowledgeable about everything I asked and went above and beyond to make sure I had all the information I needed to make my decision. Show reply

I contacted the Teds customer support online and was advised which stores had stock of a second hand camera I was wishing to buy. Melanie at Teds Brisbane City provided excellent customer service, helping with the purchase of the camera body and tracking down a lens at an interstate store. The service I received from Teds was exceptional and I am very happy with my purchase. Show details ·  1

Great staff at Ted's Sydney City store – The staff at Ted's Sydney City store were hugely helpful when I called to see what I should do about my hardworking underwater camera when it began misbehaving. It turned out that I'd bought it online, not from them, but they went out of their way to help me find out if it was still in warranty. Sadly, I ended up needing to buy a new camera so… Read more

ordered it online during big sales. But then my camera started working again, so I cancelled it - all very efficiently processed by Ted's online in minimum time - then the camera died again so I ordered another one. And know that if anything goes wrong in a few years they will be helpful

Not only a Camera Store, but also a Gallery – I satisfied my camera, lens and backpack with the quality I bought. The store is clean and tidy display Staffs' personal service are nice and friendly Provide a large comfort space for clients within their Sydney city store There is a gallery to show competitors' award images Show reply

Online Chat thoroughly helpful – Kylie was thorough and set out the procedure I needed to do to get my camera sensor cleaned. She phoned Ted’s Elizabeth St store and checked all details to make sure all was ok. Show details ·  1

Lack of Care – The values that Ted’s Cameras presents on their website “Value for Money” doesn’t reflect the decisions sales staff are making. Ask for a price match and they take away a bonus. The current promotion being a birthday celebration voucher based on camera model is subject to sales assistants selling you the camera at full price no discounts or… Read more

price matching. Not only that don’t even think to question anything as you just get blocked. Buying a $3500 camera body thru Ted’s is a take it or leave it deal.

It’s not the first time I feel that there is an air of arrogance when shopping at Ted’s Cameras. If you are new to photography or cameras and want genuine service and trust try elsewhere.

By the way it’s not about the bonus being rejected it’s about respect and service.

assessment customer service – The young lady who helped me out with my Pentax 17 and film photography enquiries was amazing. Very patient, helpful and super knowledgeable. I would definitely recommend the Teds on Adelaide St Brisbane. I'll be back in to the shop when they have the Pentax 17 available to physically look at. Show details

Teds Cameras in Perth, Nice one – It is just recently that I have been aware that there is a Teds Cameras store in Perth City. My first experience with them is fantastic. As I was migrating from DSLR to Mirrorless SLR, it was great to be able to trade a couple of lenses, and they even matched an online price for my chosen Mirrorless SLR set. It is interesting to note, another… Read more ·  1

store in a Perth suburb starts with “L” where my son and myself have bought heaps in the past refused to match the price. Even when you ring Teds head office, you get great customer service over the phone. I am a new happy Teds' customer.

Patience personified! – Bought a camera today from very helpful salesperson, Thom. He didn't push the most expensive model and went through the online review with me, explaining the comparisons clearly. Very happy with my camera and the service I received. Would highly recommend. Show details ·  1

Great customer service – I had brought a piece of equipment for repair to the Melbourne city store. The staff were very friendly, and especially Andrew was super attentive and helpful. Very happy with the customer service they provided!

Order and Wait.... and Wait..... and Wait – Ordered a Fujifilm camera S10 bundle that was on a catalog special in Nov 2023. Went into store in Chatswood to pay for and have it ordered in. We knew it wasn't a stocked item but surely it wont take that long to arrive? Went in 3-4 weeks later after we received an email from their WH advising it had shipped. Sorry, that's an error. So when will… Read more

we receive the product we paid for in full a month ago? Answer - "No idea - They are on Back order". Can give you the money back if you like?

So its now Jan 24 and we still haven't received our purchase, have no idea when or if we will receive and Teds camera has our money, just shy of 2K.

Surely its illegal to advertize a product with limited/no stock and take 100% upfront. With no end in sight we are now on the hunt for a different camera that's in stock. It wont be Fujifilm and it wont be purchased through Teds Camera.

Ted's Southland Store – I have found the service given by the friendly staff at the Ted's Southland store to be very positive. My dealings with them during my recent purchase of a high-end camera body exceeded my expectations. The staff were knowledgeable and explained the item's features to me in detail, and confidently answered my questions. When negotiating the price,… Read more

I found them to be fair and reasonable. I had done my prior research online, so I knew what I thought was a good deal. Overall, I came away as a delighted shopper.

Non existent service – Went to the Pitt street store to buy a $7k camera nobody could help me for over half an hour so I left. Wrote to head office the next day I’m still waiting for a response 10 days later. Show details

Appalling Customer Service – I had an unsatisfactory visit to Ted's Cameras in Southland due to poor customer service. I then made a complaint online - I have received an automated response and nothing else for the past 2 weeks. Show details

Chadstone – Was served by a lovely cheerful lady at chadstone 11/02/23 3:45pm best customer service makes a customer happy ! We need more staff members like this lady 10/10 Show details ·  1

Chadestone VIC Store - Passport Photos Not Getting Accepted by Australian Passport Office – I had some passport photos taken in store at Ted's Chadestone VIC. Good service however after submitting the photos and documents for a passport renewal, I was advised by the Australian Passport Office that my photos are not acceptable due to poor quality and poor lighting. This has caused held up with my passport process and inconvenience of… Read more

doing it again. Ted's Camera Chadestone does not issue refund but only replacing photos. I refuse to have my photos taken there again.

Expensive and disappointing result – I paid $6.10 for one print of a black and white photo, normal size and the print came out very fuzzy. When I queried it, the saleswoman became needlessly defensive. Could have done the same on my home copier. Show details

Exceptional customer service to get our camera operative – We took in a camera that would not work. The young man checked the camera and the film, worked out what the issue was and fixed it so that it would work. He was patient, educative and professional. Thank you very much Maroochydore store. Show details