Very impressive, modern modem.
Telstra provided this modem as a free replacement when the old one stopped working, probably because of ADSL line quality deterioration. In my opinion, they offered the new modem instead of fixing the line. Anyway, the new modem is extremely good. It synced on the existing line and speed was good. Wifi is very good throughout the house. The 4G backup is also very good but too slow to use instead of the fixed line service.
No problem with placement of status lights .. there is one on the front that changes colour if there's any problem.
Overall, a first-class, modern product.
Purchased in December 2019.
Forget the performance and the rest, who would design a modem with the all the status lights on the back face where the leads are plugged in! Aren't those the lights one wants to see when we are checking the status?
And where is the on/off switch? Is it the WiFi switch?
Maybe the Gen 3 will return to a sensible design.
Similar drop outs and loading of pages
Drops out All the time and slow internet page loading- absolutely agree. Rang Telstra who will do a test on the line tomorrow. However, it sounds like an All to familiar story. This product does meet its designed criteria. I rang Telstra Premium IT support, which I subscribe to, but they were ambivalent.
Will have to go back to my OLD Modem, which at least didnt drop OUT as I recall and had a reasonable range-having the latest is not always better. I would suggest there could be lot of problems with their latest modem.
I would say there may...
Purchased in October 2019 for $299.00.
Don't bother with Telstra it's not worth the hassle when you have problems!!
Because my story with Telstra is so long, I will summarise in dot points:
1. Bought modem and plan, set it up easily and fast, had great internet with high speeds.
2. There was an electrical storm which affected the connection and I had no internet (this is not Telstra's fault at all, it was the storm's fault)
3. After much troubleshooting over the phone with no solution, and no internet for 3 weeks, I phone the ombudsman of telecommunications and lodged a complaint (as Telstra wanted me to pay for the services I was not using).
4. The ombuds...
Purchased in January 2018 at Telstra for $69.00.
Software by script kiddies?
A replacement modem for a faulty DJA0230 was installed today. Shock! Horror! It will not permit you to use any other DDNS site except that dictated to you by Telstra! There is a very limited list of DDNS sites.
To add an additional dollop of salt to this wound, this new LH1000 modem cannot even handle simple NAT loopback. Something that has been complained about since its release -over many firmware releases ago!
Purchased in November 2019.
Bad customer service and not happy
Customer assistant agreed $200 including 1 month free and modem will be free and connection will be free while we submitted our application and then $90 will be started and then i applied and after 15 days received an email that you have not paid $300 yet. I called then to the CS and asked what is this $300 for and told that i was never informed that i had to pay $300. She only said " I apologies for this" what a crap customer service they say something else and charge something else.
Big name but bad service. I will not recommend it to anyone they will charge your money not provide what promised.
Such a big disappointment.
- Verified purchase
I got this modem for free when I signed up for Telstra and it blows my old TP-link VR500 out of the water. The reception is great. I have full coverage across my 28sq house while I had to use an extender with my old modem. The tried the 4g backup feature by unplugging the phone line and I got 2mbps which is not too bad. that's enough for browsing the internet and doing emergency tasks. Overall I'm extremely happy with it.
Purchased in September 2019.
Much better than their other routers
Quite good for Telstra, its been much better than their other models they give out with their plans. I like the SIM card feature which give you access to the internet whilst they connect the NBN
Purchased in September 2019 for $240.00.
Worst service and customer service ever experience
Facts modern was delivered 16/8/2019 no yet connected
Why ?I don’t know because when I call or live chat no one can tell me why is not connected.
My experience when I called twice is both people sounds like they were on the middle of Bombay the noise was terrible plus the person had a very strong accent which makes it difficult to communicate after being put on hold I was disconnected.
Is now more than a month no nbn .
I am afraid all providers could be as complicated and unreliable as Telstra.
I have put a complaint to the communications ombudsman.
Purchased in August 2019.
Network and wireless issues.
When we started using the Gen2 modem we had connectivity issues. Streaming on the smart TV often produced error messages with Netflix, Stan, SBS, Iview and others. Chromecast would rarely work at all. After resetting everything Chromecast would work for maybe a few hours. Next time you go to use it and there is a network error message. We persisted for 2 months before I bought a new tp-link modem. Straight away everything worked. Chromecast has not dropped out since. We once owned a t-hub which was another telstra product with many problems. Now the telstra modem can join that list. I won't rely on a telstra product ever again. All problems solved when the telstra modem was removed.
- Verified purchase
Better than Expected. Happy Camper!
I'm happy so far with the Telstra GEN 2 Smart Modem. I only recently joined the NBN (Aug'19) with Telstra after having been with them for over a decade on their cable plan and landline phone. Cable was reasonably reliable and gave us consistently 115Mbps download (24/7 actually, no peak slowdown at all!) and only 5Mbps (at best) upload. The 115 down was fantastic but the paltry upload was a real pain as I have a backup plan with a cloud provider and some of my Gbyte size files take days or weeks to upload at that pathetic upload speed. The new ...NBN upload speed makes much shorter work of these cloud backups now which is a good load off! . So, I had download speed to lose and upload speed to gain by joining NBN . Looked to be worth it. My monthly cost went DOWN by $9, I kept my existing GEN 2 SmartModem and lost my beautiful ultra reliable copper wire landline phone. My same wonderful Panasonic phone I'd bought specially a year ago now just plugs straight into my GEN 2 Smartmodem and is crystal clear now - better sound than the landline!! The phone (and internet) even has 4G LTE BACKUP now for if the NBN goes down. My internet speeds are now between 75Mbps (peak times) and 95Mbps (non-peak times) download and uploads in the high 20's to 35Mbps. 90% of the time the download is above 80Mbps even in peak times). I have the premium plan with SpeedBoost. . So, yes, fine so far after a month. I miss my screaming download speeds but what I'm getting is completely doing the job as before - 4K streaming to a mammoth big screen is faultless while feeding 3 other devices and a computer at the same time. That's pretty good. The modem is 3 rooms away from the Big screen 8K TV so that speaks volumes as to the WiFi capability of this pretty little modem. We don't have any repeaters or wifi boosters at all and signal is good throughout our 2-story large house. I was stressed worrying about who I'd go with for NBN with my shortlist of Aussie, TPG, Vodafone (GREAT mobile carriers BTW !) and 2 or 3 others. . I'd had issues with Telstra support in the past (overseas centres, language barriers, lack of accountability etc) so I thought I'd end up with someone else for NBN and make a break from Telstra. The past year Telstra seemed to pickup its game, my cable was reliable and my next door neighbour said his SmartModem GEN 2 on NBN was very good so I though OK, I'll go with that. Certainly saved the stress of switching and potential changeover issues with another company. Everything went very smoothly. A nice NBN guy came out and did everything in about 40 mins (no Telstra people!) and all has worked really well since. I watched everything he did and he explained all pretty well. It is a simple and easy to use modem, I could have even set it up myself, except for the hardware installation he did on the outside of the house. YEP, i can confidently recommend this SmartModem GEN 2 and NBN through Telstra. . P.S: I'll leave one star off the rating for now to see how the download speed and reliability goes. I don't know why I don't get my old 115Mbps as the cable is the same to the node. Still the speed seems completely adequate for what we need to do. Can't 'really' ask for too much more but I am curious where that top speed went that I used to have on the same network!? Cheers all, good luck to you all with your choice making.
Purchased in December 2018 at Telstra Direct.
Clean and simple design
Quite satisfied with this modem, very simple to set up as there are much fewer ports to have to understand. Single light with multiple hues to work out if connected/disconnected/using 3G wireless. Only issue I have is that our brother printer won’t recognise the new network.
Purchased in July 2019 at Telstra.
- Verified purchase
works well - not badly priced
purchased this for our air b and b unit where we needed there to be regular wifi with a quality modem that worked all the time. we have not had any issues with this modem. it is easy to set up and stays connected without any issues. I was a bit annoyed by the price of $300 for the modem and then the 'set up free' (as it was a new building) of another $300 and nearly bailed to a cheaper provider but I was concerned about using another provider as I've always used Telstra and being an air b and b unit I needed someone that I knew I could rely on.
Purchased in August 2019 for $300.00.
Worst Modem ever used
Gone back to original modem, continuess wi fi drop outs, slow web page loading, all wi fi controlled device via network are lagging when previously flawless..So glad I'm not under contract and stuck with this modem. it's is a disaster.
Purchased in July 2019.
parental controls a step backward
Easy to set up which is nice. The Parental control feature of the Gen 2 is a step back. Being able to enter specific times is nice but with the Sagemcom was able to control each individual day's wifi access time. With the Gen 2 can’t do that. Come on Telstra in this era of trying to help kids limit their internet usage any feature which can help parents is a plus. If the Gen 2 was able to specify each day individually i'd be a fan. Have gone back to using my Sagemcom.
Purchased in July 2019.
The reality Vs the promise. A very different experience...
What Telstra Promises:
"The Telstra Smart Modem™ keeps you connected to the internet even when there is a fixed broadband network outage or disruption"
If Telstra's internet goes down, yes the 4G kicks in. Wonderful right?! No... The truth is that your Telstra 4G backup (which is already capped to a maximum 6Mbs, depending on signal strength - I only get 1.5Mbs) will be even more horribly capped to unusable speeds after a short time rendering the whole product almost useless. So if you use Telstra internet as your IP TV (foxtel No...
Purchased in February 2019.
The worst modem on the market !
The television advertising of this product is extremely misleading due to the fact the backup feature of ulitilising the mobile network will only operate for a couple of days. After which Telstra deliberately slow your download speed considerably.
Another negative is the excessive electricity this modem consumes. I am an electrical engineer and performed a number of tests on the unit and in comparison to other modems on the market its current draw is extreme. If you are concerned about the size of your electricity bill then I would not buy this product. I would have thought more R and D would gave gone into it. Terrible.
Purchased in September 2018 at Telstra for $220.00.
Look, I’m not saying this is bad, but the quality is not what most modern modems should be able to achieve. The range is not that strong in my house so this may be objective. I wouldn’t necessarily recommend this as there are better options, especially for the price.
Purchased in February 2016.
The reviewer stated that an incentive was offered for this review
How does Telstra get away with this?
OMG - what a shocker trying to get Adsl internet set up. First told on the phone the $99 fee would be waivered. Also told that no nbn in my area so sign up for adsl. They checked my phone line, no problem , it will work fine. Adsl does not work at all. Last girl who told me the $99 connection fee would be waivered didnt write it on their system. I'm guessing their very selective in what they write on their system. Put through to a tech. No idea why adsl is not working. Will send out someone between 10 -2 on wednesday (apparently women dont work...and have heaps of time to sit around waiting for telstra). If its my fault I will be charged a fee. How can they charge a fee when they only provide 3-5 steps to set up in booklet and online. Is this how they make extra money? Then told, but don't worry, wi fi backup will kick in and all will be fine. Wi fi drops out every 20-30 seconds. I can't believe that people actuallg get charged for this non service.
Purchased in June 2019 at None.
- Verified purchase
Very happy with this modem, my previous telstra modem was ok but kept dropping out. This was replaced under warranty and works a treat. Great range throughout the house with very few drop outs. Very happy
Purchased in April 2019.
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Questions & Answers
Bad bad bad experiences with this modem. In the space of 8 months Ive had four replacements. Now my 2.4GHz is no longer showing; only equipment on 5GHz work despite all working yesterday. Guess what? Telstra tells me theres a problem with the modem; or so they think. Sending me another one!! Has anyone else had 2.4 drop out?
Hello, i would like to know if anybody has much experience with disabling the 5GHz option of this router? Specifically in order to connect "smart" lighting products that will only work with 2.4GHz wifi. I understand this router has band steering which will combine both 2.4 and 5GHz, how can this be disabled? Has anybody successfully done this and then been able to connect smart products? Please let me know your exact process if possible!
Login into the modem by going to 192.168.0.1 in your web browser, In the top corner enter Admin as the User, and the password by default is Telstra. Then click the wifi tab, Look under the network name and uncheck the box for band steering. Now your modem will broadcast 2 separate networks one will have 5G in the name, and the other wont.
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