Telstra Smart Modem Gen 2

Great! – Great modem! I came from a TP-Link that would always lose internet connection, WiFi connection, you name it. I went to this thing and both have been rock solid.

When it’s good it’s good - when it’s bad it’s bad – The reoccurring problem I’m having is after a year or so the 2.4ghz stops working. 5G still works (with occasional drop outs) but all my smart lights/speakers, robotic vacuum, solar inverter etc only works on 2.4ghz - so no access. Then I have to spend a couple of days on the phone to Telstra personnel resetting the modem 20 times until one of… Read more

them finally relents and acknowledges I need a new modem. This part is the most frustrating, being passed around and doing the same troubleshooting over and over again. I’m not a tech genius but this is an issue.

Way better than expectations – Was switched over to the dreaded NBN about 6 weeks ago, I really didn't want to as my HFC has been reliable for over a decade or more via Telstra and all I've read is horror stories. Telstra offered 20 bucks a month off for 12mths if I stayed with them so I accepted..........I've been using an older 'N' Cisco router which is bulletproof through an… Read more

older telstra netgear modem, as I said it's been so reliable so I was apprehensive even though most clients were/are AC or AX..... Anyway, was sent the Gen 2 thinking I'll run an Asus AX router through the NBN modem for superior wi-fi........Lucky I didn't pull the pin.........only been under 2mths but so far the wi-fi is excellent through this thing (signal strength, distance, 660m2 block) plus the NBN hfc is even more consistent with top speed than the Telstra hfc (same wire same 100mbs plans). What can I say.......I'm a fan so far. Maybe my street/ suburb is blessed but I know of others too who have been impressed with similar plan/offer.........Like I said maybe I'm a lucky one but somehow I think happy people don't make an effort to comment (I know, I must be an exception, haha) As a bonus because this modem more than does the job and I don't need the fancy 3rd party router on top I've simply plugged in the old portable phone into the rj11 voip slot and keep the home phone.

Good but keep well vented with airflow – When it works no problem with powering a smart TV, Google Clock, Tablet and 2 i5 computers in a 3 bedroom apartment BUT they seem to be effected by poor heat dissipation / management. If they overheat they die unexpectedly. I have had 3 Gen 3 Modems replaced over the last aprox 3.5 years. Telstra has replaced all of them for free and get my latest one this Friday. Keep them well vented with airflow and this seems to improve longevity Show details

Reliable Modem and decent coverage – From the first installation when NBN was rolled our in my HFC area, i never had any problem. It's all plug and play and never had a dropout for all these years. For my plan 50/18, i'm getting the quoted speeds easily. I cannot comment for higher speeds. The only cons i should say that the 5G coverage could be better. But overall, I cannot complain… Read more

as the overall wifi coverage is enough to cover a small house with no extra floors. Never had the 4G mobile connection triggered but it does work from the status. All in all, this is a decent modem and reliable for the average joe. Gamers would need to look for a more advanced high speed modem.

It's a good, reliable modem / router – I have the Arcadyan model and it's very reliable. It's not the fastest thing in the world Lan wise but you can't beat the 20+ days of uptime (something my first revision r7000 could only dream of). I also like how it automatically has a cellular fallback for minimal disruptions. It's a little lackluster on the feature side of things. I'll note… Read more

that.

I've had problems with connecting my sip phone to this thing. It's probably doing some weird routing to Telstra and doesn't went to play nice with third party services.

Your mileage may vary if you aren't a Telstra customer.

Good for NBN Bad for WiFi Range Extender – It appears that after wasting 6 hours of my time trying to install a non Telstra product, that the Telstra Smart Modem does not allow the use of third party WiFi Range Extenders. Is this a deliberate ploy by Telstra to make one use their $288 Range Extender product, and disallow those from other companies in the $70 to $120 bracket ? Not a bit smelly but rotten! Show details

Worst Modem – Devices not connecting. The 1st 2nd generation modem would not connect to devices, having to try 5 or 6 times. Printer wouldn't connect at all tried for months, 2 smart TV'S and Telstra's own Telstra TV had huge issues. Got a new 2nd generation modem worked for 2 days, then issues again. This modem is useless. I had to resort to complaining to… Read more

the Ombudsman to get answers as I got no where with Telstra. Pay top dollar for a service I do not receive.

Poor performance – Unit is useless keeps on dropping out and have go reset and re- enter password just cant rely on it, when you have watering systems and solar that you wish to manage from it Show details

Excellent modem – Easy to set up, works well, transmits the signal through 3 block walls, over a distance of 10m. Rarely if ever drops out. Used on ADSL and NBN. Update: Bought another one as a spare, the signal is not as powerful as the original one. Both work fine on NBN. Show details

Telstra smart modem Gen 2 – Total crap modem I have so many items that won’t connect and some that do connect randomly drop off and reconnect have changed it to 2.4 GHz and back to 5GHz then back to automatic and it’s the only 1 Telstra supply

Terrible modem – Wifi range is 10 metres on a good day. Unable to even run the speedtest app. Unsuitable for houses. Telstra execs really went out of their way to find the cheapest hardware sadly. Show details

Absolute Rubbish – This modem is worse than the old Gateway Modem, never had a problem until it finally karked it. They replaced with this Gen 2 and all I have had is problem after problem. Disconnects constantly, can't do online classes with kids, it's a nightmare. They keep telling me it's fine but it isn't and I have gone from 40mbps to 12mbps since having this… Read more

stupid modem. They won't replace it, can't fix anything to make it better and I am completely at my witts end. This modem is not worth the trouble. Don't go there.

Good quality and easy user interface – Good reouter with many functions and auto connectivity, even though I have left Telstra but I'm still using it. I had one time when it suddenly stopped working on half of my devices however, Telstra replaced it for me.

Best Retailer-Provided Modem in Aus – For what it's worth, I'm fairly tech savvy. This modem comes loaded with features and performs great for all home needs. You can see these features by heading to the web address "192.168.0.1" while connected to this modem. Password is "Telstra". If you're having internet issues, it's highly unlikely this modem is the problem. The fault is most… Read more

probably with the NBN tech in your area.

Telstra have delivered an excellent modem to compliment their service. Sure there are better modems/routers out there but this one will meet all but the most demanding power users' needs.

Most of the negative reviews here should be directed towards NBN, not Telstra.

Not happy – Not much better than ADSL We don't even get close to the speed we pay for and after a power outage the thing won't connect to the internet even after resetting it multiple times both via the box itself and the mymodem page Show details

poor choice – I have this modem and I went with telstra because they claimed that if the nbn ever went down their telstra phone /data system would take over. I constantly have dropouts but all the lights on the modem show that everything is working OK. I had another brand of router which worked perfectly for years but with this router there is nothing but trouble. Show details

Not Smart – Connectivity is very poor and keeps interfering with the antivirus programme. Have to keep restarting and no help from Telstra after calling have gone back to my old modem. I am now with no headaches

Perfect for a few months Telstra – It has been working OK for at least one year with excellent wifi throughout the house and all the devices until 3 days ago when you would need to be within 8 meters from the modem to get a weak signal and further none. I am a pc technician so done all troubleshooting including reset to factory settings. Telstra done a test and found no issues and… Read more

all ok with them. I noticed a firmware update done by Telstra the night before the problem started according to the review of the log. I am lost to explain and no sense from Telstra.

Telstra wins Trifecta, Bad product, Bad service, Bad company – Attempted to move to Telstra when NBN became available. Received a Telstra Smart Modem Gen 2 to self install. VOIP phone service did not work, many unproductive calls to what Telstra refer to as a service centre later, still did not work, they then sent me another Telstra Smart Modem Gen 2, repeat of first scenario then followed, many calls to… Read more

Telstra overseas centre, to try to communicate with people who obviously do not speak English as a first language and also do not provide any service! Gave up and went to IInet. All good inc Voip and people who provide service and speak English. PS I now have two Telstra Smart Modem Gen 2 boxes if anyone wants them!

Telstra Gen 2 Modem not up to it – We had been sent a Gen 2 modem after my wife had been taking to Telstra. Its not a cut above Gen 1,constantly dropping off and poor connectivity. My TV was always connected via wifi on the Gen 1 but the Gen 2 could not cover it so I hade to connect direct. Changed back to the Gen 1 after 2 months and much better.

Problematic – unfortunatly after three weeks still getting constant fall out. I was give this as a replacement for my outdated modem when I took on a plan. After lots of phone calls it still failed. The tec man came and fixed but after a day it continued to fail. So awaiting further repairs in a few days time. Teltra have been helpful and polite on the phone but it does not go well if your in some banking and the modem fails.

Service at Telstra takes me back to 1980 – Changed my NBN to Telstra premium on the belief the connection speed would be better - my mistake as I discovered Telstra hasn’t changed over all these years - poor (no)customer service, poor systems and run by mediocre shameful Management scamming multi million dollar bonuses while the business is run into the ground. Unbelievably you can only… Read more

communicate with Telstra through an app. If you have a problem you will waste hours like me talking to a bot telling you how to fix your problem. When you haven’t fixed your problem they just send out another modem which when it doesn’t work you talk to another bot. When you insist to actually talk to someone they call and fix a time to call to talk through your problem but no-one ever calls. This happened twice and a waste of two evenings waiting for a call. I will not pay Telstra until they establish the NBN connection I paid for and report them to the telecommunications ombudsman as they are a bunch of shockers. Spend your money on another provider.

It's terrible – It's so bad I'm about to switch back to my previous modem, this so called smart modem has been trouble since day one, my previous modem never had any issues connecting, now I can't connect to anything in one end of my house at all Show details

Telstra Smart Modem not suitable – Telstra has designed this modem (this is in fact worded incorrectly by Telstra as this is a router, as NBN is the modem) to sit on a desk or bench. Unfortunately, many of us as users wish it to be wall mountable, as seen from a lot of Whirlpool and other forums, and the presence of aftermarket products to wall mount it. I have found one bright… Read more

blue aftermarket wall mount system, which is not great colourwise so not a great preference.

This "Smart" router is not suitable in my case, based on required wall mounting. I do not wish to install a shelf. The NBN modem is wall mountable so it is strange that this product is not. As it could not be used, and was returned to Telstra, I am providing it 0 or 1 of 5 stars.

Telstra gen 2 smart modem – My partner recently had nbn connected with a gen 2 not so smart modem, it worked ok for six months and was great on my pc 10 meters away in another room Now the unit has to be reset 3 to 4 times a week sometimes daily and the wifi signal has dropped to the point I cannot use my pc. Contacted Telstra (Philippines) the technician did not speak… Read more

English well nor understood English and I spent over 2 HOURS ON THE phone as he ran a series of tests concluding "The unit is working properly and ignoring my input.the not so smart unit still drops out, signal strength is abismal requiring multiple resets during the week. Not Happy Telstra, you put profit way above customer service / satisfaction and do not support Australia with your offshore call centres. Imagine your profit soaring if you provided quality products and services. I too am looking for another provider who can provide a better service on the second rate nbn. So on it goes update. Dumb modem continually dropping out requiring resetting at least 5 times a week so another call for help (suspect Philippines) after they ran a series of test suggested it might be the black box dropping in and out. The consultant suggested I monitor and ring again with reference number supplied if the problem persists. Still not resolved and there seems to be a reluctance by Telstra to replace black box and modem. And by the way the download and upload speeds are often half of what they are contracted to provide and what we are paying for.