Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..

We bought & paid for our 9 piece camp oven set in August 2020, received an email to say that it would be delayed to September 2020. That was OK, we could wait a month but it didn't turn up. Got another email to say that it had been delayed until December but again didn't turn up. Fired back an email & was told we could get a refund or they had the 6 piece set (with much smaller camp oven) ready to go! Then got another email to say that it would now be 12/01/21. 16/01 I sent an email back asking where our product was - again they hadn't received...

Ordered an item for the first time from Tentworld and it will be my last assuming I even get this order.
Sent by Toll but no tracking etc. Claim item was picked up by Toll at 12.30pm but Toll shows shipping info entered at 1.46pm does not add up.
They do not seem to be really bothered that my item has not turned up and that Toll claim they never received it for delivery hence the no tracking in their system as it was never scanned. Needed item for a overnight walk and thought I allowed plenty of time for delivery.

Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.

Bought an item online that I didn’t want anymore but you can only get a credit for it. I’ve been waiting to exchange my product for more than 20mins now but they can’t figure out how to do it. Waste of my time and won’t ever buy here anymore

There was an address error in the shipping. This was spotted by me a couple of days later. Contacted Tentworld headoffice and was told cant fix address (cant be redirected ) and parcel had to be returned and then reshipped. This is not true. I lodged a redirection myself with Couriers Please who confirmed and accepted my redirect. They then proceeded to ignore it and return the parcel back to QLD . I now have the notification to say goods have been returned to Tentworld but when I followed up regarding my refund, I was told that they havent g...

Store is fine, but their choice of bargain bin courier service is so bad I’ll never shop here again. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful.

Tried a ton of different cards, visa MasterCard and then PayPal, nothing works lost $500 order, site was ok had some decent stuff on it but its completely frustrating when a website isn't setup correctly and error messages don't help at all.

I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They also contacted me by phone, which they asked if was ok first. I told them that I was going on holidays, so I wouldn't be able to return the gazebo until I returned from holidays. They said that was fine, and to make contact on ...

Expected delivery 2-4 days, I confirmed with courier on the Thursday it would be there by the Friday and they said yes. Did not arrive until Monday by which time too late. Tentworld keep saying estimated, however when someone's write 2-4 days then that is what is expected. Furthermore an agreement with their courier company that it would arrive by Friday constitutes an agreement. As a result I lost money by it not being there. Have spoken with ACCC and Consumer Affairs. Off to VCAT next as the advice I have is that although they stated estimate...

Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money.

We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. Then tent world expect me to carry the 10kg package to a post office to have it returned to them when the reason I did online shopping was that me and my husband work all day and cant get to the shops. Then they suggested we sit at home all day so their courier can come get it . No words except don't order on line from them its too much drama

Purchased a Coleman gold series 10 person tent from Tentworld. We are on an 8 week holiday, we previously to buying contacted there store in Ferntree Gully and they recommended this tent for our purpose. The fly ripped at the top of the tent after 4 weeks. Contacted Tentworld and they will not honour warranty as they said the tent is not a permanent structure and should not be used for 4 weeks continuously even though this is the tent they recommended for this purpose. Totally dissatisfied with Tentworld and will never recommend or buy from them again

Tentworld uses a courier that doesn't deliver. The Courier just leaves a card even if you're at home waiting, then dumps the goods at a shop about a km away. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. It's been returned to them and I'm still waiting on a refund. They have advised they'll charge me for the delivery that didn't happen. Purchase goods from companies that don't use Courier Please.

I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service.

I purchased an inflatable Thermarest Mondo King XXL mattress from Tentworld only to have the wrong item sent. I ordered an XXL but a L was delivered. When I contacted staff to question transaction I was told because it was a special order there was no refund or exchange policy. The XXL was on the same price as the Large for $399, so my question to them, "Why would I order the L when the XXL was exactly the same price." I feel somewhere between me ordering the item online and their processes an incorrect item code has been placed. Good luck ...

Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.

Mike G

I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.

Purchased tent 'Roman Rapid X Quick Up 420 Instant Tent'. First outing weather was windy and major centre support poles snapped. Tentworld would not refund. Wouldn't recommend tent or company.

Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.

On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!

Thankyou Tentworld, you have a loyal customer

cheers
Drew