Tentworld Online store

The worst customer service—zero accountability for order delivery. I’ve been waiting for my order for 11 days, and they still can’t provide a tentative delivery date. They won’t even check with their delivery partner to find out why it’s taking so long.

Fast delivery – I ordered during the Christmas new year period when all the public holidays were expecting that I would receive my item in a week or two but it was there in like 2 business days. Their customer service is outstanding I posted a query on their website and I no sooner hit submit and got a call back from them to assist me. They are always very prompt and have great advice for an item to suite my needs. Show reply

Excellent service – I must say it's the best service I've ever had in I don't know how many years. Ordered presents online and receive them within 24 hours. Would recommend dealing with tentworld whether it be online or in-person. I am a very happy customer good on you guys.

Absolutely wonderful! – Marvellous product. Just what we needed. Fantastic service and speed of delivery. Extremely happy. Thank you to all at Tentworld. Much appreciated. Show reply

Mail order not delivered/delivered at an address not used for the order remains outstanding for 4 weeks – We bought side panels and the front panel for a tent from the online store. The package was split in two parts: (a) side panels and (b) front panel. The front panel was delivered to a person who lives 650 km from our address. The side panels are still missing. I have lodge this concern a week ago with TentWorld. I provided the contact number of… Read more

the person who received the front panel. Today that person again contacted me to say that the front panel is still at her address awaiting collection. I again raised the issue with TentWorld today and received the following response: "Since we need to coordinate with the courier, we cannot provide a specific timeframe for the resolution process. Unfortunately, we do not have any further updates at this time. We anticipate receiving correspondence from Couriers Please within the next few days."

Unreasonable return/exchange policies – Be 100% when you buy things from them. Once you're out of the door (in my case was online) they don't want to know you and it's your problem. My tent is complex to install than landing a man on the Mars. They say "once you open the tent they can't take it back" , somehow magically you're suppose to know how they tent is just buy looking at the… Read more

photos and videos. BTW I looked at both before buying it, it looks simple online but actual product is different and very difficult to install. I spent whole night hold my tent from blowing away. Costed me whole long weekend. Worst part is manager's attitude, the junior says he is the manager and then calls senior manager and then says "he is the boss", freaking customer is your boss, customer is paying your bills not the manager, get your attitude right!! Anyways hugely disappointed, management will comment below this review "sorry for the disappointment, we monitor the feedback " no point in doing that mate if you're not going to action it. Bad business ethics. Should have gone to Kmart.

Worst Place Ever – I bought an item online. When I received it, it did not look like what was advertised so I sent off an email and ultimately returned the item. Now they have it back they will not give me a refund saying I changed my mind so they don't have too.

Insulted by damaged goods – I have spent hundreds here over the ears and this last time I got a Sea to Summit Alpha pan 10 inch which had obviously been frisbeed around the store for an afternoon and was warped on all sides and had missing teflon on the left and right. Paid top dollar. Bad deal.

tentworld is awesome – all products were good quality and the service is exceptional....IF THE REAL WORLD RAN AS SMOOTHLY AS TENTWORLD, IT WOULD BE A MUCH SMOOTHER RIDE!! :)) thanks tentworld. Now i'm off into the wilderness.. Show reply

Delayed Shipment -Poor courier partner service – I placed my order on 8th March. Items to be delivered from QLD (online) store to Melbourne address. Courier partner is couriersplease which show tracking update on 15th march as "Accepted in depot for initial processing" VIC. So my order reached to their VIC depot on 15th march and today is 21Mar and no delivery yet or no status update on… Read more

tracking website. Couriersplease dont have a phone number listed to do urgent inquiry. Instead their urgent contact us takes you to a form to fill out(not really an urgent way to get an answer is it?)

However , I called the TechWorld Customer service and got through to them easily and raised this concern and they will get back to my urgent concern over email !

The review of the items is on the manufacturer to a great extent. Review for TechWorld is about the customer experience and shipment on time and products as described.

So the 1 star for prompt reply of TentWorld agent over the phone , easy to order website and good prices. But whats the point if their chosen courier partner isnt up to the Australian Standards?

Poor customer service – Made a purchase online slight anomaly on delivery address (the letter d was missing for the abbreviation of Road) useless courier service could not work it out so therefore after many contacts to the courier no joy hopeless service, therefore the item was sent all the way back to Queensland tentworld wanted to charge me hundreds of dollars for it… Read more

to be sent to me again. I only relented as I needed the equipment to go camping ASAP. Most disgraceful customer service I ever scene. I hope the boss Jon Burrell gets to read this review. I will never purchase from tentworld again and I suggest you think twice of using them as well. Because if something should go wrong your issues will be dealt with nothing but apathy. Disgraceful.!!!!!!!

Overpriced by 20 percent on average – Compared to other online stores such as snowys it is Overpriced. Asked for advice on a tent and it was neither detailed or helpful. Snowys was detailed and helpful.

Poor comms and website stock not live – My purchase experience was not good, ordered a tent 4 weeks out from needing it - showing as in stock online - all good… Received confirmation email- 2 weeks pass and no tent or postal details or contact - so I contacted Tentworld, a few days later I received a response saying they apologised but we’re doing their best to source my item -… Read more

confusing since it showed as in stock online - I went in and found you could no longer purchase as it showed out of stock.

I understand that purchase software can have glitches however I’d really have appreciated that when Tentworld tried to pick my item and realised their error that they contacted me and let me know - not just wait 2 weeks until I reached out to find out what was happening!

Also to be frank it would have been appreciated if they had even expressed there had been an error their end.

I found the same item online with Camping Plus, called to make sure their online stock listing was accurate (once bitten) they had it to me in a regional town within 2 days and from interstate - sorry Tentworld but you’ve lost my business and referral.

Lied about stock levels – Listed item in stock on their website. I ordered it and paid for express post. A week went by and I heard nothing but the order was still processing with them. I followed up with customer service who refunded express post but didn't update me on the status of my order. I emailed again to check delivery date and they advised mid-January, they then… Read more

also updated the item on their website to 'pre-order mid Jan'. All the email replies I received were generic copy and paste text I requested refund and will buy the product somewhere else, I won't be shopping with Tentworld again. 0/10 for communication 8/10 for pricing

Have waited over 4 months for my product with minimal contact or information from staff, have since requested a refund – When I purchased my product I paid upfront immediately. Here we are going through an epidemic, I'm struggling for cash and it takes you guys up to 7 days to return it WHY? I know you can direct return it to the account it came from, so why the run around. I've waited over 4 months for this product, which you couldn't provide, so now im being double slammed by having to wait for refund. And ill be spreading the word

worst customer service Ive ever received – ordered a coleman 6P tent and website claimed item would ship in 3 days, that was at the start of july, its now the 28th of july and its just shipped, i wrote an email to them during this period in which case it took nearly a week for them to reply claiming their "system update" was the reason to blame and that there was nothing the could do for me

No ship! – I ordered something on July 7. Heard absolutely about it being shipped so rang them on the 16th. Oh, sorry system is down. Mind you, she could check the details of the order on her computer. I’m told it needs to be “processed”. Having worked in retail I translate that as someone sticking it in a box and posting it. Why can’t someone stick it in a… Read more

box and post it… Not that easy! I explain it’s a present for my nephew and it’s his birthday on the 20th. She tells me I’ll get a response on Monday. I get a response on Monday the 19th. It’s just a form letter, which I should have received long before this point. This is lousy customer service. It’s just “Sorry, computer says no” and passive aggression. It’s now the 22nd and nothing’s been shipped and my twelve-year-old autistic nephew is still waiting patiently for his torch. I’m angry because this is just we don’t give a toss customer service.

Placed an order online based upon shipping the next business day, 10 Days later has still not been Shipped! – Order placed 30/6/2021 When placing the order online the item was to be shipped, as advertised, on the next business day the 1/07/2021. 07/07/2021 Received an email stating we've encountered a problem with your order. See Below: "Hi ###, Tentworld Order: ######## This is a courtesy email to advise that due to an end of financial year… Read more

stocktake, we have encountered unforeseen delays in dispatching your order. However, we expect to dispatch your order in the couple of days. We are sorry for this delay.

If you would prefer to cancel your order for a refund you are welcome to do so by replying to this email. The refund shall be processed and returned to your original payment method as soon as possible.

However, if you are able to wait a little longer, we shall have your order on its way very soon. We thank you for your continued patience during this time.

Kind Regards,

Tentworld Online Team contact@tentworld.com.au"

Opps told it was to be shipped the next business day, that would have been the 1/7/2021 receive an email 6 days after item was due to be shipped advising me of a problem.

To be fair I was offered a full refund in the email, which makes me think the item may not be available at all, so points for that. However note the "However, we expect to dispatch your order in the couple of days" - Interesting choice of words?

9/07/2021 8 pm- Log into Tent World Website to see if order has been dispatched, no it has not.

No disrespect, I usually refrain from purchasing online, the claims made on the web site at time of purchase I feel were misleading and not accurate, to the point of being not true, if advertising states the item in question will be shipped on the next business day, you take that at face value, false advertising is a crime in AU, note this is my opinion only, but also law.

In future if purchasing from this business, will personally only do so if the product is in my local store and will not potentially trust the online part of the business. If I can hold the item in my hand and pay for it at a check out I may purchase it.

Also please note given Covid and shipping delays etc as we all know are supply chain issues for all industries, I think that if an online business is keeping accurate stock control and knows what products it has on hand this should not be an issue at any point in time!

My thoughts for any online business given that you know that there are delays in shipping, manufacturing and various other factors, simply mark items out of stock, don't take advance orders if you have no certainty that your suppliers will able to meet deadlines. Be honest with the consumer and they will respect you for that. State there are supply issues and don't offer the item for sale and take money for items that you have no guarantee that you can supply with any certainty based on a wholesalers advice.

My personal opinion only mind you!

Reliable Company – It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service Show reply

Poor product, even worse customer service – Ordered 3 items in November last year, two of which were an Oztrail tent and also an Oztrail gazebo. Upon pitching the tent for the first time (on the trip itself - we live in a flat so are unable to pitch it here to inspect it) we found several holes on the ground of the inner fly, which let in water during the trip. Tentworld replaced this,… Read more

however, upon pitching the replacement there were holes again on both the ground and mesh of the doorway. Tentworld not only refused to replace this clearly faulty product, but actually laid blame upon us, indicating the damage was our fault on account of rocks and twigs (it was grass) and fire damage (there had been no lit fires - it was day time at Easter) respectively. As seasoned campers this was incredibly disappointing. Both this tent and Tentworld had positive reviews, therefore why the product has been faulty on two occasions is anyone's guess. Sadly I cannot say the same for the customer service department at Tentworld. We were offered a patchup kit, however having lost all faith in this supposedly excellent product, at this stage nothing less than a refund would have been acceptable. After writing a complaint letter we were then ignored until further prompting. To add insult to injury, the release button to extend the legs on the Ozworld gazebo we purchased became stuck on it's second use - to have use of the product we had to use a stick to support the frame. With this ongoing tent issue it felt like I could not request a replacement frame. Six months on, no resolution, $840 down. Two trips tainted with neither a tent or gazebo fit for purpose for the future. Certainly will not be using this brand or company again.

Ignore the bad reviews – Tentworld has always provided stellar advice, service and professionalism in my every dealing with them. The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and… Read more ·  1

a lot of people are quoting legislation they clearly know nothing about.... Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba. Good prices and service that absolutely blows BCF and the others out of the water.

Delayed x3 – Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..

Paid for in August 2020, received in January 2021 – We bought & paid for our 9 piece camp oven set in August 2020, received an email to say that it would be delayed to September 2020. That was OK, we could wait a month but it didn't turn up. Got another email to say that it had been delayed until December but again didn't turn up. Fired back an email & was told we could get a refund or they had the… Read more

6 piece set (with much smaller camp oven) ready to go! Then got another email to say that it would now be 12/01/21. 16/01 I sent an email back asking where our product was - again they hadn't received it and again we could get a refund or they had the smaller set ready to go. IF I wanted the smaller set, I would have ordered it! Finally today our set turns up. I'm yet to open it up but fingers crossed. My suggestion is if you don't have the item, put an "Out of stock - advise when back" & don't take customers money and not be able to deliver promptly

Do not buy from this store – Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of… Read more

mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.