Tentworld Online store

I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service.

Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.

Mike G

I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.

Purchased tent 'Roman Rapid X Quick Up 420 Instant Tent'. First outing weather was windy and major centre support poles snapped. Tentworld would not refund. Wouldn't recommend tent or company.

Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.

On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!

Thankyou Tentworld, you have a loyal customer

cheers
Drew

I tried to buy almost $200 worth of camping gear , and on the website it says anything over $89 free shipment. Because i stay in WA , i can not get the free shipment , even though they have a shop in Midland. I would rather support another camping store. Good buy Tent world!!!!

I bought a Black Wolf tent through Tentworld - it was delivered very promptly. The first time I took it camping one of the fibreglass poles broke and I found a manufacturing defect in the floor of the tent that had left one of the seams with a hole in it.
On return I provided photos to Tentworld and explained the issues with the new product.
They immediately told me to return the damaged poles and tent inner and replaced them with brand new ones. They paid for the return shipping and sent the replacements within a couple of days.

Excellent customer service and great product support - thank you Tentworld for great work

Ordered an item. Incorrect item was delivered by courier. Was repeatedly told I had to be home 9-5 on a day for courier to pick up said item to be returned. Ridiculous to ask me to stay home for a day because of their mistake! Went back and forth like this for a while. Offered a partial refund if I kept wrong item. Asked to speak to a manager who then called me said they will forfeit incorrect item to me and refund me fully. Was very apologetic. But I still won't be getting the correct item which turns out wasn't actually in stock. So if you have a business address or somewhere you are 9-5 to receive order, otherwise bear in mind my situation.

Fantastic response to orders, like seriously unexpectedly fast delivery. Great prices on most products ( hey I still shop around), great specials cannot recommend these guys enough, and I never bother reviewing anything online but I got exactly what I ordered in 3 days!!

I recently made a claim on the Coleman HWOD through Tentworld. They were straight onto it, asking for photos & a description of the fault. After contacting Coleman, they got back to me & shipped the replacement parts immediately. Fabulous service, all fixed in less than two weeks. Thanks Tentworld!

Placed an online order before 10am. Website advertises same-day shipping on orders placed before 10am. All items ordered were in stock. No shipping confirmation received. Followed up the next day at 1pm. Still hasn't shipped. One of the items that was in stock is actually not in stock and I'm told there's was a "warehouse counting error". As I am told this information their website is still showing the item as in stock. No explanation as to why the order didn't ship the previous day. No explanation as to why no one bothered calling or emailing about the item not in stock. Absolutely useless. Very disappointing.

We bought a screen dome tent that had a fault in one of its poles. Contacted the company within the stated time frame to request to return the item for a refund. Informed we would have to pay for the return postage (@1/3rd of the cost of the tent), even though consumer law is clear that the return postage cost is to be born by the vendor. Since informing Tentworld of this there has been no correspondence from them at all. I wouldn't purchase anything on line from this business. They are clearly only interested in the bottom line and don't care about customer service/experience.

Thank you Tentworld for the friendly knowledgeable staff, who have helped make our family adventures comfortable and fun. My wife loves the ensuite shower tent (ps, so do i) and for the great stock of camping paraphernalia which keeps our old camper trailer ready for adventure ;-)

I purchased an inflatable bed from Tentworld only to have the wrong item sent. Even after sending the item back with tracking via Aus post i still have to wait weeks for them to receive it back and then send me the correct item.
I did not make the mistake and they are doing nothing to fulfil the purchase contract made to them. The only resort i have left is to contact my financial institution to try and get my money back.
Thanks for the heartache Tentworld. I will never use you again and neither will anyone i speak to be recommended to use you. At least Snowys know how to treat a customer.

Easy to set up even without practice!!, plenty of room, good having doors at both ends, seems good quality, took advice from an online video and bought a tarp to put down under the tent which worked a treat. We were more than comfortable even though it was extremely cold. Was surprised how quickly we received our tent.

Purchased the Potjieking recently (it's a small mobile wood/charcoal burner) that's designed for an African cast iron pot. It was delivered in a speedy fashion and I was cooking on it almost immediately. I can see us taking it away with us when we go camping.