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Tentworld Online store
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Delayed x3
Ordered a tent on the 12/28/20. Email said delayed to 23/01/21, the next email delayed it to 25/02/21, then the next email delayed it to the 19/03/21. At this point I feel each "we apologise as there is a short delay" is entirely untrue..
Fiona B.South East Queensland, QLD
Paid for in August 2020, received in January 2021
We bought & paid for our 9 piece camp oven set in August 2020, received an email to say that it would be delayed to September 2020. That was OK, we could wait a month but it didn't turn up. Got another email to say that it had been delayed until December but again didn't turn up. Fired back an email & was told we could get a refund or they had the 6 piece set (with much smaller camp oven) ready to go! Then got another email to say that it would now be 12/01/21. 16/01 I sent an email back asking where our product was - again they hadn't received...
Read more it and again we could get a refund or they had the smaller set ready to go. IF I wanted the smaller set, I would have ordered it! Finally today our set turns up. I'm yet to open it up but fingers crossed. My suggestion is if you don't have the item, put an "Out of stock - advise when back" & don't take customers money and not be able to deliver promptly3 comments
Thank you Tentworld for your response.
Our issue was not with your communication, but with the fact that we paid for this item so long ago and at the time we should have been made aware that the pro...
Read moreduct was not available for immediate delivery. There should be an option to possibly take a 10%-20% refundable deposit at the time of ordering OR "this item is currently not available, but we will let you know when it is" option. Don't take the full amount & not be able to deliver.Tentworld T.Tentworld
Thank you for that additional information Fiona. Unfortunately, our current web platform does not allow for deposits - but it is a great suggestion and one we'll investigate - as this is exactly what we offer in-store.
billv53
- 9 reviews
- 10 likes
First and last order
Ordered an item for the first time from Tentworld and it will be my last assuming I even get this order.
Sent by Toll but no tracking etc. Claim item was picked up by Toll at 12.30pm but Toll shows shipping info entered at 1.46pm does not add up.
They do not seem to be really bothered that my item has not turned up and that Toll claim they never received it for delivery hence the no tracking in their system as it was never scanned. Needed item for a overnight walk and thought I allowed plenty of time for delivery.
1 comment
Tentworld T.Tentworld
Hi Billyv53, really sorry to hear about your parcel and the delays its experiencing. Would you mind please emailing your order number to feedback@tentworld.com.au so I can take a look into your partic...
Read moreular order and its status so I can try assist at all? RE: The time delays. Please know that we dispatch our online orders from Queensland, so possibly due to TOLL being national - they're likely using NSW time to store this data - hence - we're saying 12:30 QLD - TOLL is saying 1:30 NSW - its the same time because QLD operates 1 hour behind NSW during daylight savings.Find out how Tentworld Online store compares to other Camping Shops
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Do not buy from this store
Bought 2 RV Rhino Beds from the online store and they weren't what I was expecting and not what I was looking for. I called Tentworld and they said I have to ship them back to QLD. They are huge and would cost me a fortune to get back there. I could take them into the store for credit but I don't want credit. He treated it like it was a change of mind but I'm pretty sure you're allowed to take things back if they aren't right. I will never buy from them again and I will be telling everyone I know not to buy from them either. Absolutely ridiculous and I'm pretty sure illegal. I'll be writing to fair trade over these fools.
1 comment
Tentworld T.Tentworld
Hello Loading R, really sorry to read that you're unhappy with our change of mind refund refund policy. We try our best to ensure that our product listings are as detailed as necessary so that you can...
Read more make informed purchase decisions - but we also operate physical stores for this reason too - because often seeing & touching things yourself can bring so much more knowledge than simply reading product specifications. However, that being said - this product has been a popular one of ours for a long time & we do clearly display the packed size. YES - they are big, but they're popular because they're also comfortable. That being said, they are huge & not everyone has the space to store them. We understand sometimes mistakes happen, which is why we do enable you the possibility to return & exchange for something more suitable. If you'd like to email feedback@tentworld.com.au with your invoice number, your closest store & requirements for your bedding - I'd be happy to try assist you finding a more suitable bed to match your requirements. Kind Regards, Tentworld team.PaolaSouth East Queensland, QLD
Return policies sucks
Bought an item online that I didn’t want anymore but you can only get a credit for it. I’ve been waiting to exchange my product for more than 20mins now but they can’t figure out how to do it. Waste of my time and won’t ever buy here anymore
1 comment
Tentworld T.Tentworld
Hi Paolo, sorry to read about the trouble you've had in our store. What you've described is definitely not what we aspire to. Can you please send through more information to support@tentworld.com.au...
Read more so I can investigate & assist you with providing resolution. Kind Regards, Tentworld team.PurpleinOz
- 2 reviews
- 1 like
Terrible,. Delaying refund. no response to follow up emails
There was an address error in the shipping. This was spotted by me a couple of days later. Contacted Tentworld headoffice and was told cant fix address (cant be redirected ) and parcel had to be returned and then reshipped. This is not true. I lodged a redirection myself with Couriers Please who confirmed and accepted my redirect. They then proceeded to ignore it and return the parcel back to QLD . I now have the notification to say goods have been returned to Tentworld but when I followed up regarding my refund, I was told that they havent g...
Read moreot the goods and I would just have to wait. A week later and there is No response from Tentworld to any follow up emails nor is there any refund. The small fixable problem of an address error was compounded by and made worse by Couriers Please shabby service. I shouldnt be held accountable for their mistake by having my refund held hostage. Couriers Please have advised that the goods have been returned. Tentworld not finding the parcel is not the customers issue,. its an issue between Tentworld and Couriers Please. Couriers Please can provide a POD - Tentworld could probably even log in and obtain one. I would like my refund and am going to escalate it to the Dept of Fair Trade and lodge a dispute with Paypal2 comments
Tentworld T.Tentworld
Hi PurpleinOz, sorry to hear that your experience with us is not going great. Can you please email feedback@tentworld.com.au so that I can investigate & try assist with this one.
I have emailed you, This has been escalated to Paypal, who found it was necessary to escalate it themselves and not just leave it as an open dispute.
Please action my refund as soon as possible.
Fine store, terrible shipping
Store is fine, but their choice of bargain bin courier service is so bad I’ll never shop here again. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful.
1 comment
Tentworld T.Tentworld
Thank you for your review Graham. We constantly monitor the performance of all our couriers, as whilst of course the cost of service is important... So is the experience! Currently, we are finding C...
Read moreouriers Please to reach the same levels of satisfaction as our other courier partners - Australia Post and Toll. Both do very well, for the vast majority of the time & sadly - their reviews they receive on Product Review do not nearly accurately represent the total level of satisfaction that they deliver........ Sadly, sometimes they bomb out and it's only these customers who do write reviews of Courier Companies (and us) - but all the happy ones are off using their new gear, and thinking nothing of the seamless delivery service they experienced.... Sorry that you were part of the small minority who did not enjoy a good service from Couriers Please. I'm confident should you try them again - you'll find this to be different. Kind Regards, Tentworld team.Website ordering PayPal and credit cards just don't work
Tried a ton of different cards, visa MasterCard and then PayPal, nothing works lost $500 order, site was ok had some decent stuff on it but its completely frustrating when a website isn't setup correctly and error messages don't help at all.
1 comment
Tentworld T.Tentworld
Hi Mike, really sorry for the late reply here. For some reason we're not receiving notifications of reviews from ProductReview currently. We havent had any known outages of our payment systems - and...
Read more are certainly transacting every day! If you're still wanting to place that order, and still having trouble - feel free to call us & we can take your order via the phone. Kind Regards, Tentworld team.DianneSydney, NSW
- Online store
- Verified customer
Five Star Customer Service!
I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They also contacted me by phone, which they asked if was ok first. I told them that I was going on holidays, so I wouldn't be able to return the gazebo until I returned from holidays. They said that was fine, and to make contact on ...
Read moremy return. They arranged a courier to pickup the gazebo from my home, then notified me when it arrived, and asked if I would prefer a refund or replacement? I chose a replacement, and asked if it could arrive at my home in Sydney, in time for us to take it away for the Australia Day long weekend? Tentworld said they would try, but couldn't make any promises. Sure enough, the gazebo arrived 30 minutes prior to us leaving, and we were able to use our replacement gazebo on Australia Day, and all was good. I highly recommend the team at Tentworld, and would purchase from them again.1 comment
Tentworld T.Tentworld
Thank you for taking the time to write this review Dianne! Sorry for the initial troubles you had - I can imagine that would have been very annoying on Christmas day :( . Glad we were able to sort it...
Read more out for you as painlessly as possible. What great timing for the replacement gazebo! Happy Camping, Tentworld team.Find out how Tentworld Online store compares to other Camping Shops
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Delivery not within timeframe, customer service quote their rules, unable to listen to what the real issue is
Expected delivery 2-4 days, I confirmed with courier on the Thursday it would be there by the Friday and they said yes. Did not arrive until Monday by which time too late. Tentworld keep saying estimated, however when someone's write 2-4 days then that is what is expected. Furthermore an agreement with their courier company that it would arrive by Friday constitutes an agreement. As a result I lost money by it not being there. Have spoken with ACCC and Consumer Affairs. Off to VCAT next as the advice I have is that although they stated estimate...
Read mored, it is not easily read on a mobile phone and by saying2-4 days a consumer means mi-leading. It should have been stated at the check out. All I was trying to do was my first market stall to help my kids with selling their items.1 comment
Tentworld T.Tentworld
Hi Anon, really sorry to read that you're unhappy with us & our carriers. Unfortunately, I cannot comment further on what happened in your specific order. If you did want to send through more informat...
Read moreion for me to investigate please email feedback@tentworld.com.au and I'll take a close look into what's gone on in this instance. Typically, our carriers Toll, Couriers Please and Australia Post do a great job and I know our team have been doing extremely well meeting Christmas demand this year. So I am sorry that in this instance we've let you down. It's certainly not our intentions. Kind Regards, Tentworld team.Extrimely bad service.
Extrimely bad service. I did order from Sydney and got used, scratch oztrail table with sink paking a soft plastic bag for $79.99. Refaind unposible. Nobody not coming. Used my time, used my money.
1 comment
Tentworld T.Tentworld
Hi Elena, sorry to hear that your order has been delivered damaged. We do our best efforts to pack the products appropriately to ensure safe delivery but it sounds like in this instance we've not pac...
Read moreked suitably, or it's had a rougher ride than normal. Please email pictures of the damaged product to support@tentworld.com.au and we'll take care of this for you. Kind Regards, Tentworld team.Courier took ten days to deliver good then damaged it
We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. Then tent world expect me to carry the 10kg package to a post office to have it returned to them when the reason I did online shopping was that me and my husband work all day and cant get to the shops. Then they suggested we sit at home all day so their courier can come get it . No words except don't order on line from them its too much drama
1 comment
Tentworld T.Tentworld
Hi Unhappy, sorry to read that your new table was delivered damaged. I agree that's extremely frustrating. This is definitely not what we want, or expect from our carriers. Very sorry about this. F...
Read morerom your comments it sounds like we've been trying to arrange to get the table returned so we can give you another one, but the issue is with trying to get it back to us. This is a major frustration for all online retailers, all couriers currently refuse to collect from unattended houses. If the item is able to go into Australia Post that is often a popular option for our customers, alternatively, if you do happen to have a Tentworld nearby - we can do an immediate exchange there. I'm sure all this has been offered to you via email, but if you do want to get my assistance with this and arent getting satisfaction from this - please email feedback@tentworld.com.au and I'll take a look into what's going on. Kind Regards, Tentworld team.Kerri StruthWestern District, VIC
- 2 reviews
- 6 likes
- Online store
- Verified customer
Never use Tentworld
Purchased a Coleman gold series 10 person tent from Tentworld. We are on an 8 week holiday, we previously to buying contacted there store in Ferntree Gully and they recommended this tent for our purpose. The fly ripped at the top of the tent after 4 weeks. Contacted Tentworld and they will not honour warranty as they said the tent is not a permanent structure and should not be used for 4 weeks continuously even though this is the tent they recommended for this purpose. Totally dissatisfied with Tentworld and will never recommend or buy from them again
2 comments
Tentworld T.Tentworld
Hi Kerri, sorry to hear that you're unhappy with us & that you're not satisfied with the performance of your new tent. This is definitely not what we aim for. We are proud Coleman retailers, because t...
Read morehey make quality affordable camping gear. So to hear that your warranty application has been turned down is surprising. If you believe that we have not processed your warranty application correctly, or that relevant information is not available please email all appropriate details to feedback@tentworld.com.au and I will investigate this issue and try assist you with reaching appropriate resolution. Kind Regards, Tentworld teamHi Tentworld Team I have contacted you via emails and phone calls many times. Have also contacted Coleman and they agreed you should honour warranty and also contacted you on our behalf to no avail. A...
Read mores I have already communicated with your company we will have to take matter further.feraltek
- 4 reviews
- 2 likes
- Online store
- Verified customer
They Use a Courier that Doesn't Deliver
Tentworld uses a courier that doesn't deliver. The Courier just leaves a card even if you're at home waiting, then dumps the goods at a shop about a km away. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. It's been returned to them and I'm still waiting on a refund. They have advised they'll charge me for the delivery that didn't happen. Purchase goods from companies that don't use Courier Please.
7 comments
Tentworld T.Tentworld
Hi Feraltek,
Thank you for your review & letting us know about your experience - this type of feedback is very helpful in letting us know how we can improve. Sorry that your experience was not what either of us would have hoped for. ...
Read more Please be assured that we know how important carrier reliability is as part of our ecommerce experience. After careful evaluation we only added Couriers Please to our suite of carriers with TOLL & Australia Post approx 18 months ago to compliment our offering. So for you to have such problems with Couriers Please is disappointing. We pay alot of money to Couriers Please, so their performance must remain satisfactory as if they let us down we know that their performance can affect our customers perception of us. So we do monitor their performance continually. I have recorded this issue against their report card, and it'll be monitored & investigated with our account manager. The collect option that Couriers Please offer was seen as preferable to what Australia Post & TOLL offer - Toll depots are often far away & hard to access. Australia Post branches often operate very small hours making visiting difficult for some. IN regards to your refund, these are typically processed within 24 hours of their receipt into our warehouse. If you would like me to aid you with investigating this, I will need to know your name & order number. Please email this to feedback@tentworld.com.auNone of this explanation has delivered the goods. I've taken it up with PayPal because all mesages from Tentworld gave zero satisfaction. I suggest you look on these review pages at the complaints with your chosen courier company.
Tentworld T.Tentworld
Hi Feraltek, unfortunately - without your name, I am unable to deal in any specifics. I only know you as Feraltek - I have no order information, or anything to start on.
If you would like to email yo...
Read moreur details to feedback@tentworld.com.au I'll happily assist you with all this & discuss specifics of your order too.Faulty Product & Terrible Customer Service
I received a faulty tent after purchasing online. TentWorld customer service team have advised that it is “unlucky” to have received a faulty item and will not exchange or refund on the item, they will only process a warranty repair. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Totally unacceptable customer service.
1 comment
Tentworld T.Tentworld
Hi, really sorry to hear that you've received a brand new faulty tent. That's definitely not what anyone wants to experience, and definitely not what we expect from the brands that we partner with. ...
Read morePlease if you can email feedback@tentworld.com.au or reply to the PM on ProductReview with your order number & name so that I can investigate see what's happening here & if possible resolve for you. Thank you, Kind Regards, Tentworld team.Find out how Tentworld Online store compares to other Camping Shops
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KevinBoambee East
- 2 reviews
- 3 likes
Beware Beware Beware Online Store
I purchased an inflatable Thermarest Mondo King XXL mattress from Tentworld only to have the wrong item sent. I ordered an XXL but a L was delivered. When I contacted staff to question transaction I was told because it was a special order there was no refund or exchange policy. The XXL was on the same price as the Large for $399, so my question to them, "Why would I order the L when the XXL was exactly the same price." I feel somewhere between me ordering the item online and their processes an incorrect item code has been placed. Good luck ...
Read moregetting any satisfaction. Now I am left with an expensive incorrect sized item just before Easter Camping. Not happy jan. NB: It appears that I am not the only person to have similar issues according to previous reviews. "I purchased an inflatable bed from Tentworld only to have the wrong item sent."1 comment
Tentworld T.Tentworld
Hi Kevin, I am very sorry to hear you're unhappy with us & that we've let you down.
Following the receipt of your review, I have been in contact with our third party ecommerce platform provider Neto ...
Read moreto discuss with them your allegations regarding the order being changed from Large, to Extra Large.Michael GSouth East Queensland, QLD
Ordinary response to a warranty request.
Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.
Mike G
2 comments
Tentworld T.Tentworld
Hi Michael G, I'm sorry to hear you're not satisfied with the outcome of your warranty claim. We always look to ensure that a fair & legal outcome is achieved for our customers with our suppliers. If...
Read more you believe this is not the case and a mistake has been made then please email feedback@tentworld.com.au. Please ensure you include all relevant information including purchase date, invoice number, previous correspondence & images. Once received, we'll investigate your claim to check it's been correctly assessed and if so, try to offer you further clarity as to why this is the outcome. Kind Regards, Tentworld team.I would understand if the chair was a year old or more but not 4 months, the tag is still attached to the chair.
MartyHunter Region, NSW
- 2 reviews
- 2 likes
Excellent
I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.
3 comments
Tentworld T.Tentworld
Thank you for the great review Marty ! I hope you are able to go camping soon & put your new tent to good use! Kind Regards Tentworld team.
We have used it without the awnings. It was in torrential rain, and I'm pleased to say it withstood all weather with ease. Inside was extremely comfortable for 2 adults and the 3 kids. Our first setup...
Read more was done in the pitch black dark with use of a camping light. It went up super fast. The put down was done in the rain and done just as fast. Great tent!Tentworld T.Tentworld
Great to hear Marty! Thanks for the trip report! Setting up in the dark is always a challenge, glad you got it all done with ease! Happy Camping ~ Tentworld team.
Roundy CMid North Coast, NSW
Roman Rapid X Quick Up 420 Instant Tent
Purchased tent 'Roman Rapid X Quick Up 420 Instant Tent'. First outing weather was windy and major centre support poles snapped. Tentworld would not refund. Wouldn't recommend tent or company.
1 comment
Tentworld T.Tentworld
Hi Roundy C, thanks for your feedback.
Sorry to hear that your first outing in your new tent was a wild one and that your tent failed during the weather event. This does not sound like it would have been fun at all. ...
Read more Hopefully you were able to make the best of it, and managed to enjoy the remainder of your holiday? Please note, that all tents we sell are inspected by us prior to offering them to our customers to ensure they're of acceptable quality. All tents we sell are covered by manufacturers warranty for defects in the tents manufacturing process & design. The Roman tents, are not made by us and if we believe there are manufacturing faults, we are more than happy to push this onto the manufacturer to fix. It's not in our best interest to do anything else, or else we do face backlash from our customers as you've done just now. You, our customers - are our number one priority. For this reason we only partner with brands that do have acceptable warranty application processes, and teams to deal with this in a timely fashion. Sadly, the damage you've described in your review, sounds more like storm damage than a manufacturers fault. Like your home, if its damaged in a storm - this is covered by insurance - not the manufacturer/builder. So if you do have home & contents insurance, depending on your policy - you may be covered through them. With this above information if you believe that we've made an incorrect assessment of your application for manufacturers warranty. Then please send a detailed email to feedback@tentworld.com.au with all information you believe relevant collated so that we can investigate your claim and ensure it's been dealt with correctly. Kind Regards, Tentworld team.Drew GGreater Melbourne (Metropolitan), VIC
Great customer service
Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.
On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!
Thankyou Tentworld, you have a loyal customer
cheers
Drew
1 comment
Tentworld T.Tentworld
Hi Drew, thank you very much for taking the time to leave us with this review it's most appreciated. Really sorry to hear that your purchase experience was not perfect at the start, but I'm glad we w...
Read moreere able to achieve the results for you ultimately, without too much hassle. Thank you very much for your patience with us, it's most appreciated. Most of all though, I hope you are able to take your new tent camping soon! Enjoy! Those Turbo 450s are terrific! Kind Regards, Tentworld team.Questions & Answers
TC123asked
Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!
3 answers
Tentworld T.Tentworld
Hi TC123, we agree with you that it's very wasteful and we'd much prefer that things could be repaired than destroyed when they have faults. This would be much better for the environment, and is something that we try to do as much as we can. We are constantly pushing for our suppliers to develop products that are easily repairable & serviceable rather than disposable items. Sadly, in our current economic environment the costs of repairs are often not practical or are too inconvenient for our customers. Many of our suppliers require us to return the goods to them so they can inspect them to take notes on what failed in their items for future upgrades. After inspection, they typically will then destroy them whilst salvaging as many parts from it as practical. However, in some cases where there is no practical salvage possible, and our suppliers do not need to physically inspect the goods prior to destroying them in some instances we offer the option of destroying the goods themselves at their own home - rather than having to arrange the return of the goods to us. This is offered as a convenience to our customers to be able to destroy it themselves, rather than going through the hassle of arranging to get the goods back to us. Sadly, whilst delivering items is very easy - arranging couriers to collect from residential homes is still very very frustrating - so we try to avoid putting our customers through this if we can. This does also reduce our carbon footprint slightly, because ultimately if the goods are being destroyed in your home - they would be destroyed upon their return to the supplier but a whole lot less fuel has gone into producing the same end result. We are fortunate some of our suppliers allow us to offer this to our customers. This need to return the goods prior to replacement is typical from any retail store before theyre replaced. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us. I hope that this explains this better. If you have anymore questions please feel free. Kind Regards, Tentworld team.
It would just end up another piece of garbage in a landfill I would suggest letting us donate the slightly damaged product to charity and sending a replacement ASAP this not only satisfies your customer it also lowers waste and your “carbon footprint” I don’t think I am being unreasonable
Additionally, how is it convenient for the customer to have to destroy something? As a customer one should expect to receive an undamaged product, it is understandable that these things happen however when they do I believe it is the responsibility of the seller to promptly issue a replacement. Don’t you agree?
Details
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Tentworld T.Tentworld
Hi Fiona, thank you for taking the time to provide this feedback & very sorry for the inconvenience you've experienced. We've tried hard to keep communications open & transparent about the shipping de...
Read morelays on the cast iron cooking gear that we sell. For your information - cast iron demand significantly spiked due to people cooking at home, and in their backyards. The fact you were doing a Pre-Order - should have been clear on checkout - and then we follow this up with email notification too - giving you the option to cancel. We also give you the option to cancel at any time during the wait..... Unfortunately you are right - the ETAs on this cast iron equipment has changed many times & sadly, we are trying to work with the information we're provided by our suppliers. We even add buffers to that to protect ourselves. Sadly they were not enough, and we're sorry about this - we have discussed with our suppliers the importance of accurate ETAS - but in their defence - there are a lot of extra variables we're all trying to manage that were not present PRE-COVID. So we're all catching up somewhat. Sorry again for the inconvenience you've experienced - we appreciate your feedback and we'll use this to try do better.