Terrace Homes

Do not build wi the BGC or Terrace or any subsidiary – I complete this review in the hope of preventing another families pain.BGC and terrace and any of the subsidiary companies need to be avoided. We have been building since 2021. Communication is awful, the team mislead you , there is no care or customer service. I can’t stress enough to seek another builder. We can only hope that upcoming legal… Read more

cases can finally put this builder out of business or a minimum held to account for the damage they have done

Horrible – DO NOT build with Terrace homes EVER! This is my second review a year later and I’m still not in my home. In February 2025 it will be 4 years since my slab went down. I have never been in so much regret in my life choosing to build with this company. I didn’t research enough before signing up, so I later found out Terrace falls under J corp, which… Read more

falls under BGC. MASSIVE RED FLAG! Do your research before considering this company. I began my process in 2020 and I am still left with an unfinished home, no estimated handover date and the progress of each stage has been extremely slow or extended out. I have had multiple different site supervisors come and go none of which get very much done before moving on somewhere else, I have had multiple admin consultants who are not transparent, very rude and dismissive, even the GM moved on. This amount of movement in a company is also a huge red flag. Terrace homes should be extremely ashamed of what they are doing to new home buyers. I have no more excitement to be handed the keys to my home whenever that day may arise. My home is a 2 by 2, tiny little townhouse and since I started this process I have had multiple friends build much larger homes and have lived in them for over a year.

Love my little home – Terrace were great to deal with throughout the process of building during covid, unfortunately I had to do prestarts a few times because of covid and they made me feel secure in my decisions during that stage. My house has been lovely to live in since. Show details

Happy customer – I’m very happy and I like very much my new home build with Terrace. Terrace team was very professional and supportive from beginning to the end. Always prompt response. Thank you so much Show details ·  1

Ongoing 4yr Nightmare with TERRACE Homes – Building with TERRACE is absolutely devastating. It has been over 4 years now and I still cannot see the light at the end of this dark, miserable tunnel. 1.5 years in pre-construction admin, 2.5 years in construction so far and my house has only just reached lock-up (Sept 24). I spoke too soon about my Construction Consultant - I thought FINALLY I… Read more

got lucky and got a decent one. WRONG - this one also has no empathy or understanding for what an awful experience it is to be waiting on your home for 4 years, to have minimal progress updates during that time, and to be responded to continuously with generic, copy-and-paste responses that clearly show your concerns have been completely disregarded. I might as well raise my concerns or ask questions to a brick wall. Any person still working for BGC Housing Group has, in my opinion, absolutely no self-worth and/or a severe lack of morals. Its a reflection on their character - why work for, let alone defend, a greedy corporation that has caused so much financial and emotional stress to 1000's of families?

Do not build with BGC or TERRACE Homes. They signed up up 1,000 homes in July 2020 alone (during the height of the COVID-19 pandemic) which was more than ANY builder in Australia but then they continue to (as at Sept 2024 when I received my most recent 'Extension of Time' for 234 working days) blame COVID-19 for their inability to complete houses in under 4 years. They are absolute crooks - they are not afraid to use blackmail and intimidation to try and silence their customers and stop them pursuing legal action, even after all the financial and emotional stress they have inflicted.

AVOID, AVOID, AVOID

Can't deliver a house in under 4 years – Originally due to get my keys in December 2022, the current prediction from Terrace is mid to late 2024 at the earliest. That is 4 years from signing their PWA. Absolute joke of a company. Show details

Never will i ever build again – The experience with Terrace and BGC has been terrible so far. The first increase to the building contract should have been my queue to cancel and forfeit the small deposit compared to the pain that will progress through the build. Many increases later, the most communication you would get from them is when they are asking for more money for… Read more

whatever increases they can throw at you.

I understand the pain in the industry right now, but communication should be all the more important; this is a significant amount of money your customer is forking out and it is the minimum you can do.

Now i can only wait for this build to finish, almost confidently saying the time stated in the contract and expecting problems with the finished product and having further nightmares getting it fixed.

This is almost the expectation from BGC and Terrace homes.

Thanks to the experience, I can safely say i will never ever want to build again.

If this is what you are after, please sign with BGC; i know i would rather pay more to get established.

Very professional and supportive – Still in pre-start but this has been managed effectively. We are satisfied with the quality interactions and consideration of our needs. Were hoping for plans to be back bit sooner Show details ·  1

Very helpful and professional staff – So far the journey has been smooth , the staff are very experienced and helpful with building advice and very transparent with the status of the project and keep me updated with progress. Show details ·  1

Grand designs :) – I signed up with Terrace because of their attractive designs, affordable price and an option to customize house design to my liking. They have a huge range of display homes that allowed me to get an idea of how my dream home could look like. The show room offers a huge range of selections, products, materials etc, and my consultant was extremely… Read more ·  1

patient with my queries and requests. My customer liaison is efficient and always up to date. Currently mid-construction stage and cannot wait to move into my dream home!

Disgraceful company and people! – I commenced dealing with BGC (via Terrace) in January 2020 and paid my deposit in May 2020. The Terrace sales people told me that the build would take 18 months to complete (my house is a 2-storey build). I signed the contract 7 months later in late December 2020 (contract drafting was delayed to accommodate BGC signing as many other customers as… Read more

they could under the Commonwealth and State grants – even though I paid my deposit before they were announced). Prior to signing the contract, I had land title, council approval and finance all in-place and therefore have not been responsible for causing any delays at any point. Upon receiving emails about build delays following contract signing, I queried these with my Terrace sales person who told me that my build would not be subject to such delays. Since then, Terrace have completed less than 6 weeks of work on-site. Terrace refused to commence construction until I issued them a contract breach notice for failing to commence within 45 days. I have never seen a build schedule for my house – most likely because they haven’t bothered to develop one. They tell you that your build will progress faster if you find the trades people yourself but no tradies want to work for Terrace (BGC) and in fact, many are now actively boycotting them. But if you think all this is bad, the way they treat you is even worse. Whilst being forced to experience a frustratingly slow and disjointed build process akin to watching paint drying in slow motion at the south pole, in addition they suck out whatever joy is left by repeatedly making false claims, issuing invalid extensions of time to further elongate the build timeframe, producing poor quality work with defects, being dishonest and lying about the state of the build and bullying you to do or accept things that benefit their contractual/commercial position. Terrible company, horrible life-destroying experience. If Terrace (BGC’s) mission statement was consistent with how they actually treat their paying-customers and sub-contractors, it would read: “Ruining people’s lives and crushing their dreams”.

Terrible. Avoid, avoid, avoid! – I signed with Terrace in June 2020. And I would confidently say I am at least another 2 years from completion (as of August 2022). I was told 13 months build time when I signed. Don’t make the mistake I did and be fooled by their nice marketing, fancy display homes and friendly sales people. Once you sign it’s a completely different story. The… Read more

process has been one of the most miserable experiences. From the moment I signed the first legally binding document it all went downhill. It took a year to sort the paperwork out and get a start on the build. There were constantly errors in paperwork and drawings resulting in unnecessary back and fourth.

Even once the plans were finalised, they were rejected as Terrace did not meet developer requirements.

I don't know why I bothered going to the BGC show room for pre start as multiple items I'd chosen have now been discontinued and are no longer supplied.

When the slab finally went down I was issued a price increase despite meeting all requirements on my end of the deal and being encouraged to sign when I did so that my price would be firm.

When you express your concerns and warn future clients about their business on a social platform (e.g. Facebook) Terrace will block you. Not a good look at all…

Please save yourself the hassle and choose another builder (non BGC).

This is not an industry wide issue like they state. I have had multiple friends and family sign, build and move in through other builders in the time it has taken terrace to lay a slab and complete the first floor brickwork.

Avoid. Very disappointed. Slow build. Many errors. Poor comms – Currently building with TERRACE and it's not a pleasant experience. I strongly advise to avoid and reconsider signing up with them. Don't be lured by fancy renderings, marketing, low initial price or some reviews that were made during/only after preconstruction stage (Note: the company seems to offer/have offered vouchers for reviews on websites… Read more

like ProductReview). The reviews for preconstruction stage may have its own merit, but the actual building stage may be a disaster like mine, where you'll suffer like me and many other TERRACE clients that I know.

TERRACE is currently very slow in building my house and other houses in my area. Even their single storey builds have slow progress (2+yrs for single storey so perhaps double that duration for two storey sites). Our contract end date should be this month but they are very far from finished.

They have poor and vague communications. The new consultant assigned to me is either very late in responding or does not respond at all even though some of my communications are fortnightly. Responses are not detailed and some questions are not answered at all.

In terms of the quality of their work, so far I caught plenty of errors in different stages of the build (e.g. brickwork at incorrect height, wrong room size, incorrect door direction, water leaks/water ingress, etc). A few more errors were picked up by my private inspector. Some of these are yet to be fixed by the builder at this stage. They also made design errors at the start that impacted the build during construction!

Compared to other builders in WA who are also facing the same shortages and covid impacts, TERRACE and BGC are definitely one of the slowest ones. They're a bit disorganised, and may have management issues that compounds the problem. I'm definitely not recommending them to anyone, especially to first time builders and newcomers to WA. Avoid, avoid, avoid.

In summary: Builder is pure marketing with terrible building speed, average to less than average quality, and very poor construction management. Only the preconstruction stage was pleasant.

P.S. Check several instagram accounts and the Facebook group Shonky Builders WA. Plenty of reviews/feedback there as well.

Best in the West – Great support and feedback from site manager and admin staff all way through built. Been kept in the loop with waiting times during trades and material shortages last 18 months. Workmanship high quality especially bricklaying stage. Minor changes due to discontinued lines with bath and tiles but was informed well in advance and given similar… Read more

options without financial cost to us. No increase in signed contract price. Happy to wait for quality work.

Awesome service – Very professional & timely service. The contact person from Terrace Homes was very helpful in getting our custom home design as we wanted. He also provided helpful advises to finalize our home design Show details ·  1

Customer service has been amazing – The salesman and pre start consultants have been professional, friendly, and knowledgeable. I appreciate all the advice and support they have provided. I am looking forward to watching my new home be built. Thank you Show details ·  1

Slow from the start – The process so far has been slow from the start. Delays with getting the initial plan drafted which came back wrong and had to be amended. Finally get a prestart booked and the consultant left the same day so another 3 week delay. Waiting for my final plans only to find my second contract administrator has left. Another 2 weeks lost. Changes on… Read more

plan not communicated until plan submitted for approval (not what we wanted) so another week lost. We finally have our plans as we want them but now the wait goes on for scheduling (have been told up to 12 weeks)

Would recommend Terrace Homes – So far I have been very impressed with the service and advice provided by Terrace Homes staff members, If ever I have any question or concerns I am able to resolve these quickly as the team has been very responsive. Show details ·  1

Very happy so far – Signed up with Terrace due to the size of our block. Very happy with everything so far. Our sales rep, Lichelle, was super helpful and was very patient with all of my (probably annoying) questions. Prestart was super easy and stress free. Impressed with quality of products so far. Hopefully we won't be hit too hard by building delays. Show details ·  1

Happy so far – My sales rep Baden has been really knowledgeable and responsive. If he doesn't know something he finds out and gets back to. As my contract has progressed I've been kept informed. Baden even going so far as to call me while he was on holidays overseas to tell me the contract was ready. I'm sorting prestart and selections and am happy with that too. Looking forward to my new home. Show details ·  1

DO NOT RECOMMEND – Shocking experience with Terrace Homes, would not recommend! Building a townhouse that commenced on 30th March 2021 & I am still waiting for the house to be completed! Contract states 350 days to complete works, have so far been advised via letter of an extension of 86 working days, which has now passed and still nothing! Administrators don't know… Read more

what they're talking about and don't answer their phones/emails. I waited 6 weeks to speak with management to be told the terrace homes 5 minutes down the road from me that have went up within 6 months is because they have a different supervisor? Now waiting again to speak with management as they tell me the 7m front townhouse wont be completed till end of 2023. I have been informed of a price increase which I negotiated with management and agreed to pay a smaller amount to which I received a variation of a different price altogether. They inform me materials have been delivered and work will commence on my build, 7 weeks later after querying what the hold up is they say they're waiting on materials?? WTH?? This is a joke of a company, they have no professionalism at all and continue to mess people around. For anyone wanting to build with terrace please check SHONKY BUILDERS on Facebook and look at their reviews. DO NOT RECOMMEND

Most disappointing experience of my life – Our contract was signed in December 2020 and we yet to complete the ground floor brick work. The brickwork that has been completed was inspected by an independent inspector who recommended it be redone. I was pushed for the maximum increase with the excuse of covid. I've now been told there will be a 140 day extension to the contract with was for… Read more

350 days. Oh by the way bgc contracts are in working days not week days so that's nearly 2 years to start with about a 6-7 month extension.

My experience has been that they apply commercial techniques to retail house buyers. We have no idea when they will fix the bad work already done or when they actually plan to finish this build. All I ever get is constant "market updates" that seem to be more like propaganda in my opinion. I trusted the large brand and feel done in.

This contract is now causing financial harm and is affecting my health. Worst experience in my life.

AVOID. TERRACE ARE SCAMMERS – Update: After my online review Terrace reached out and contacted me to say that someone was going to get in touch to speak about the problems so far which I thought was very nice of them. They never did. But I wasn't surprised considering the amount of lies I've already been told by this company. About 2 months after I get a call from them now… Read more

saying they're charging me a SECOND PRICE INCREASE to my build which had already started. I was rushed to sign up by the sales rep since he stated I should sign up now so I would avoid a price increase so I did. This was last year when I signed my contracts. These people are lying scammers. How this is even allowed in this country is beyond me.

I will however admit that the 2 people actually building my house seem to be doing a flawless job. The people from Terrace sitting on their as*s on their phones all day should take note of what good service is.

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Putting my trust in Terrace to build my first home was a massive mistake. The amount of lies you are told just to sign up is disgusting.

Instead of taking the time to make sure I was getting a house I wanted and was happy with. I instead was rushed and told to sign up and sign the base house plans to "get into the system" since the building costs were going to go up.

I asked about when I could do modifications to the house plans and was told I needed to pay a deposit and sign for all that to start.

I did and later found out I wasn’t allowed to change the house plans.

Because of this, I am now building a house I am not content with and Terrace couldn't care less about correcting these issues that I’ve been trying to fix since the beginning. I even sent an email to Terrace at one point and never heard back.

The only other phone call I received was from someone at Terrace telling me I now have to pay more money because the building costs have gone up....

I was also told the house plans had 31c ceiling heights when I signed. They didn't and I had to pay more. I asked if the sitework price would change and was told it wouldn't. Guess what, that price increased too.

Learn from my mistakes and stay away from this dodgy company. They’re clearly more interested in getting as many signatures as possible instead of the product they should be selling. Your dream home.

Timeframe +unprofessional people + never believe on sales person – 1.Time frame terrible 2.Admin person keep changing and very unprofessional + rude 3.Everything changes after you sign preliminary contract. 4. Their product only looks good in pictures not in reality. What a nightmare it has been so far. It has been over a year and we are still waiting for roof work to finish. Neighbours who are building with… Read more

other builders have already moved in a month ago. What a terrible experience so far and not sure how long to go? Would not recommend this to anyone. Please don't listen to sells representative person, it's all lies. I had to hold this review for mediation process with Terrace but that wasn't helpful at all. Do not build with any BGC builder.

So far so good...but slow – We have just completed Pre-Construction with Katrina, & while there were some frustrating delays (due to the current climate) this was in no way a reflection on Katrina’s work ability. She was very meticulous throughout & a pleasure to deal with which was greatly appreciated! We are looking forward to moving into Construction & hope things move a little quicker from here. Show details ·  1

Hope it gets better from here – The Pre-construction stage was a nightmare, for the most part. The experience started really well, which was the reason why we chose Terrace WA over several builders we spoke with, but everything took a dive the moment we signed the Preliminary Works Agreement. We were extra diligent in getting the specifics right and went as far as creating some… Read more

of the working drawings ourselves but still, there were heaps of surprises, misinformation, and confusion along the way. The worst part was that the Sales Consultant insinuated that the delay was caused from our end and persuaded us to sign off the paperwork which we were not in agreeance with or miss out on the Government stimulus due to timeframes! Thankfully, it got more manageable when the job was forwarded to the Contracts team. Having said that, we are hoping that the Construction stage will be a much better experience.

Update: a representative from the Operations team has since reached out and advised us that they will start looking at ways to expedite our job into construction. Fingers crossed it happens sooner rather than later.