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Terrace Homes
4.1 from 53 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.3 (46)
  • Site Admin
    3.9 (27)
  • Timeliness
    3.3 (35)
  • Structural Integrity
    4.1 (15)
  • Plumbing & Waterproofing
    4.1 (14)
  • Electrical & Lighting
    4.0 (17)
  • Flooring
    3.5 (15)
  • Transparency
    3.9 (42)
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GLPearce

GLPearcePerth, WA

  • Verified

So far so good...but slow.

published

We have just completed Pre-Construction with Katrina, & while there were some frustrating delays (due to the current climate) this was in no way a reflection on Katrina’s work ability. She was very meticulous throughout & a pleasure to deal with which was greatly appreciated! We are looking forward to moving into Construction & hope things move a little quicker from here.

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Carlo

CarloPerth, WA

  • Verified

Hope it gets better from here

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Build StagePre-Construction
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  • Verified

Would never build again with Terrace

published

-The wear and tear on the house is something you would expect from years of living in it

-Paint work is unacceptable, windows scratched, shower falling apart, doors not closing, flooring cracked, mirror already replaced, carpet coming away at stairs, rendering falling off outside, front door and frame cracking and the list goes on....

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  • Verified

Great company

published

Terrace wa was great from the beginning. Great designs to choose from. The only one that was able to show top floor living.

Pre start was easy, and even gave us a 500 voucher for being prepared. Lady was very helpful.

The sales consultant was helpful all the way. Even when we had a problem he answered calls promptly.

Would reccomend

Customer Service
Build StagePre-Construction
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Holly P.

Holly P.Perth, WA

  • Verified

Building with Terrace

published

From my first consult with Jonathan, Terrace has been easy to communicate with and been very accommodating in helping me finalise and organise my first home.

In the current situation of the building boom, Terrace has been very transparent and have my full confidence in achieving what is required with in the time constraints.

When it came to pre-start, Bethany was accessible, accommodating and very willing and helpful throughout the whole process. She went above and beyond to ensure I was happy and provided some excellent advice.

I look forward to construction commencing!

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Daryl A.

Daryl A.Perth, WA

  • Verified

Perfectly supported me through a journey to my first home.

published

Due to the current situations, Terrace made it easy to communicate and finalise documents to met the timeframes for my situation.

After a fall out with my previous builder Terrace came in to save my build and I couldn’t have be happier!

I had some hiccups with getting my finances sorted, however they managed to make life easy for me and everything worked out well.

Very good advice when it came to my pre start, especially when it came to colour schemes and materials!

Would recommend Terrace homes to friends and family

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  • Verified

ONE by Terrace Single storey build

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Build StagePre-Construction
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Alby T.

Alby T.Perth, WA

  • Verified

First Home Owner made easy

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From first meeting with Fernando, through to having finance assistance with Ashton, and then pre-start and coordination with Sonia, it has been an amazing experience. I first walked into Terrace to see what my options were, I didn't expect to be in my own home so soon. The house is amazing and my kids love it. BGC with Rodney and Cassie were amazing as well, with great communication throughout the whole process.

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Brigitte

Brigitte

  • 2 reviews
  • 1 like
  • Verified

Terrace

published

From design to prestart I am happy with our experience I am however unhappy with the partnering offer for our loan to purchase our home. This is not a reflection on Terrace itself but has hindered our experience as a whole with the company and extreme delays with our build.

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Build StagePre-Construction
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Unhappy client

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Jodie

JodiePerth, WA

  • Verified

Great Salesman

published

We had a great Sales man in Grant Hayes who was very efficient in answering all our questions we had and would go above and beyond for us which made our experience from the start awesome.
The next step in pre start was very stressful but again Courtenay was always there to help us.
The only thing I would say is that the time we've waited from signing our agreement to the start of construction has been quite long but in fairness it's when everyone decided to build so we just need to be patience.
Our pad hasn't gone down yet but I'm sure in the New Year once this happens it will be all go!

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Kyle

Kyle

  • 2 reviews
  • 1 like
  • Verified

Great experience

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Gustavo

Gustavo Perth, WA

  • Verified

very good experience...

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Carol

CarolPerth, WA

  • Verified

Custom design

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  • Verified

Great experience, always supported.

published

Our pre-construction process has been great, the crew at terrace homes have been so supportive with all of our concerns, questions and ideas for changes! I could not recommend them enough!

Even though due to the current environment the process has been timely, we were always kept up to date by the team on the progress. Terrace homes have been great to work with! Can’t wait to begin the construction of our home with the team.

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  • Verified

Great service

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Build StagePre-Construction
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  • Verified

Great experience

published

From start to finish the whole process was pleasant and simple. All of the staff that where involved in my build where resourceful and went above and beyond to ensure things went smoothly as possible.

I would recommend Terrace home to anyone looking to build a new home. Good work

Build StagePre-Construction
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LISA_E

LISA_EPerth, WA

  • Verified

Confident First Home Builder

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Shawn L.

Shawn L.Perth, WA

  • Verified

Great team and service

published

AJ and Sonia have been great throughout the initial stages of the building process, always quick to answer and helpful. Only criticism would be the time take to get to contract stage (5months) and difficulties with the elevation design, however I would say both were mostly out of Terraces control (massive influx due to grants and land developers requirement). Looking forward to getting the house built.

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Build StagePre-Construction
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Happy Days

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Through the whole process so far it has been smooth sailing.
Grant, Sonia and Eevon have been amazing to us couldn’t have asked for a better team to help us, if we had any problems they sorted it out without any stress.
Even with all the upgrades we got the costing was so much better then what we expected.
For first home builders this was definitely a pleasant experience.

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