The Body Shop Online store

quick to debt payment, no communication, 2 weeks+ to dispatch – placed order 30 November. sent 2 emails which received automated reply but no response. now 11 December but no delivery. hopeless. Show details

They send the package with the body shop tape all over it so if it's a present your partner will know exactly where you got their present from. The caramel body wash is soooo strong and overwhelming we can't use it. The other soaps smell repulsive and we also can't use them except for strawberry which seems diluted these days.

I just bought 2 gift packs online that were $19 each. When they arrived I was very disappointed because they were so small.waste of money. Won't buy thete again.

Happy Xmas – Recently ordered on line Xmas box of goodies for a gift and was delighted. I received this article exactly as described and when advised on it's time of arrival.

Really good company - online store and shipped easily – Website was easy to navigate and found the products I wanted easily. Shipping was free, I was able to use a discount code and additional freebies were included. As they were sent from Melbourne, shipping time was about a week, but as it was via AUSPOST tracking was easy and updated frequently. All the products were in good condition when arrived… Read more ·  1

and any breakables (such as perfumed) was packaged super carefully.

I would HIGHLY recommend their online store as both times I have used it (including near the Christmas period), they arrived on time and was easy to coordinate.

Delivery Exceptional. Products absolutely wonderful – Quick delivery. Delivered before time estimated. Products ahhhh.... So nice. Beautiful. But this is The Body Shop. Delivering exceptional products. I wish we had a Body Shop in my home town. Show details ·  1

Body shop is a hit or miss really. Some products are good (but they used to be a LOT better a long time ago) and others are just a waste of money hit - shea hand cream - got my hands on an older one and it was much stronger than the most recent purchase so they're reducing the strength of the perfume - gah now I can't find this older tube. A… Read more

complete miss is - perfumed oil I purchased white musk Hello? Where is the scent? You rub it on and it has a scent for less time than you walk to the fridge for a drink of water. The glass bottle's nice with an embossed body shop symbol so I will be recycling that with something else to put into it. I'm only going to be purchasing the shea scented products from now on because the scent is HEAVENLY but as for the rest... plus one can't get by the history of the founder which is highly documented.

Extremely upset. Ordered Mother’s Day gift. One of the items is just the empty container - no product. Due to a system update no replacement can be given. System update has been going on over a month and there’s no ETA on a fix. Only a refund can be offered. No chance I can order my gift now anywhere and have it delivered in time. The call centre… Read more

has no manager you can speak with. Only a request can be put in for him to call when he’s next available. No specific time. Probably tomorrow. Really really shocking.

Stock unavailable – Just about all products are OUT OF.STOCK, was told stock coming in December 2024, nothing, the told Jan 2025 online would be first to check and still nothing on shelves or online, keep getting the excuse of delivery, yet you can get the products in UK

Don’t buy online – Worst customer service. Do not shop online with The Body Shop. I placed an order online and was overcharged I contacted customer service to be told that they could not do anything as promotion had not applied correctly to the order. I tried cancelling the order but was told I was outside the 20 minute timeframe I was not and have timestamp… Read more

emails messages. After going back and forth with customer service there solution is cancel with courier and they will provide a gift card for the difference. Not good enough will not be ordering again. Be aware before you order online as they will not fix their issues and if you are overcharged they will not fix.

Worst customer support – Products never arrived and have been unable to contact customer support for redelivery or refund. They make it so difficult. The worst company I have ever dealt with.

Poor Product – I purchased the Hemp rescue Hand Protector like I have done for the last 10 years and what I received was the "vegan" version which is nothing like the hard cream I have been using. It is terrible. I have suffered from eczema on my hands for a long time and the original version was fantastic and this is a very very poor second. Wish I had known this was different to what I was used to. I would never have bought it. Show details

Avoid using their online store – I placed an order 2 weeks ago, the system timed out I was charged but the order did not go through. They have admitted that they have been having problems with their website and can see the payment but the order didn't go through. I have been trying for the past 2 weeks to get them to return my money but am lucky to get a response. I am so fed up… Read more

with poor customer service that you have now lost me as a customer please please avoid this company especially online as they are extremely unhelpful and could not care less. I have already lodged a paypal dispute and will now be taking this matter further.

website terror – I have to do on line now, due to health. After the struggle with the site - it kept dropping off the product page. Then I had to deal with checkout. It would not pass through that stage, with no explanation. I did not know if it had been processed or not. Then it timed out. The order seemed to have been deleted, did it all again (AHHH!!) … Read more

Still got no further, but noticed the order had doubled. Finally rang a shop, to be told that it will not process the order if a shop does not have all the product. Then to be told that I would have to delete that product. which meant I would not get the special discount. Then I realized that I would not receive the order discount as my order was not large enough. The woman admitted that there were many problems with the website. Now i will have to try to find another supplier to purchase, probably an inferior product. NOT HAPPY JAN!!!

Poor online and store customer service re faulty gift cards – Warning. Do not purchase online gift cards because if anything goes wrong they do not help you to rectify it. I purchased a $100 gift card. I received a receipt and confirmation of purchase and my credit card was debited. The gift card bar code didn’t work and said it was not valid so the recipient could not use it. The physical store and the body… Read more

shop customer support hotline could not help- said that gift cards and gift card issues have nothing to do with them. They gave me an email address for diggecard to lodge a dispute. There is no number to call. I have not heard back. Had to resort to lodging a complaint with my bank to get them to get my money back. Terrible company to deal with. Shame on them.

Rubbish Refund Process - Absolute disgrace – Ordered a few products online with a gift card i received for Christmas and 2 items were missing when the parcel arrived. They ended up giving me a credit as they were out of stock of missing items. Since the credit amount was less than $75 for free shipping they told me not their problem and buy more things to take advantage of the free shipping. Appalling and rude customer service.

Disappointed! – I wish this store kept their database up to date. Order accepted, and then next day, " stock not available " If I hadn't opened the email I would be waiting on Xmas gifts. I won't bother again.

THEY TOOK 2 WEEKS TO EVEN PACK MY PRODUCTS AND THEN TOOK DAYS TO REPLY TO MY QUIRKY – I ordered items online and their products (when I finally got them) were fantastic but the time frame they took to get my order to me was way too slow. When they had not even packed my order within their stated time frame, I reached out nicely to find out when it would be posted, I did not get a reply until around 4 days later in which they posted… Read more

the day they replied to me . I purchased items for a birthday gift for someone and they did not come in time (plenty of time was given for it to arrive in time on my part). I will not purchase from them again as they just take way too long in delivering their products to their customers.

Shame their products are no longer good – Dissapointing that they don't consider their customers who have used and loved their products for decades, only to reformulate them as vegan friendly which turn out being terrible. I mean are the vegans even liking them? There are plenty of vegan skin care brands out there that are better. They've always been cruelty free so maybe that was good… Read more

enough, I wont be buying from them anymore because there's been too many let downs, products that are unuseable.

What I also don't get is why they stopped their perfume oils? I remember back in the day the store would be packed with people around the oils, trying them on, it really was what made the company.

Customer service is deplorable – I tried to purchase an online promotion they were running, however there was a fault and not all items appeared in the basket, and no replacement item appeared either. It was after hours, so their phone line wasn't open and it was the last day of the promo. The next day I called their customer service line, and got told there was a fault and it… Read more

would be looked into and I would be contacted back. Four days later, still hadn't heard, so I went on their chat, and got told there was nothing they could do. Not that they bothered to contact me back, either. Really disappointed and not what I would expect from The Body Shop.

Lost a customer – Body shop changed the matt clay foundation. I’m throwing it out & wont be buying any again. Its greasy & shiny. Oil runs into my eyes & blurs my vision. No coverage at all. Major disappointment. The previous product was amazing. Show details

Don't buy an E Gift Card – If you buy an e gift card thinking it's through The Body Shop think again. It's through an outsourced company in Brazil and if something goes wrong eg, it doesn't get delivered, then your only recourse is to email this gift card outsourcing company. The Body Shop WILL NOT HELP YOU and will refer to the fine print conditions in the website which… Read more

releases The Body Shop from any liable. If you try to get a refund, The Body Shop won't do it - they say you didn't actually buy from them. That's funny, the website says The Body Shop. Avoid Avoid Avoid. I've been ripped off and you cannot get in touch with the company in Brazil. Marko from The Body Shop customer service is expert in pointing out that you've been ripped off but it's your fault because you didn't read the fine print that the e'card company is not them, end of story, nothing to do with us anymore. The Body Shop does not care about its customers. At all. I'm a pensioner and they took the little money I had spare for my nieces birthday. So whatever you do, refrain from clicking the e-gift card on thier website and go find a gift some place else. It's just not worth it.

Customer unfriendly feature – I recently purchased 3 items from the online store and only 2 arrived despite the carton contents listing all 3 items. Apparently the system doesn’t know how to alert customers when items are out of stock. Had I known I’d have bought another cream. Now I have to go to the store to buy it. Kind of defeats the purpose of convenience. Show details

How hard is it to deliver an E - Gift Card – Order a birthday gift card for immediate delivery for my best friends special day and there is no card nor can I get any response from anyone who is willing to help. Was told I need to take it up with the UK office and I am in Australia - is this a joke? Show details