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Matt who took my call was outstanding in his manner and product knowledge. I ordered the new legs for my bed with the castors attached which I had been asking about. They arrived within a week as promised. They could not have been simpler to attach. I am a lady in my 70’s and I had them fixed in less than 10 mins. I can now move the bed easily to clean behind it and change the bedding. And my status has been raised 50cm. Wonderful!
I took delivery of my folding guest bed having slept on it at a friend's home. I simply love it. Last night I opted out of my luxury queen size bed to do the test run. Bliss! Slept like a dream. Thank you Comfort Shop ... a pleasure to deal with you from beginning to end.
- NSW, Crows Nest
- Verified customer
Excellent bed, great service!
Most helpful staff both in store & on the phone sold me an ergo electric bed. I am really happy with the bed. It’s so comfortable and has an extremely quiet motor.
Amazing customer service
The customer service at The Comfort Shop was fantastic. We received an excellent level of care in our couple visits there while picking out the right mattress for us. Matt and David were personable and knowledgeable (both on the phone and in person) and their communication throughout the decision-making and purchasing processes was fantastic.
Quality service to match the quality bed
David at the Comfort Shop was amazing, he was so helpful and knowledgeable, he wasn't pushy and gave us plenty of space to make a decision. Our Ergo base bed and mattress is brilliant. From the first night we have been sleeping like a baby! Highly recommend David and the Ergo bed.
We have bought beds from the Comfort Shop for about 25 years. The construction, comfort & support has always been excellent. David @ Crows Nest is very helpful and knowledgeable, and the delivery team are also excellent (we have a difficult home to deliver to). Highly recommended all round.
excellent and professional service from the start till the end
staff members were lovely, they gave us a lot of information. we are fussy with our bed so it took a long time to decide which bed to purchase. they are so patient, helpful, and I have nothing to complain. the bed has been wonderful, we love it.
our whole family now have mattresses from the Comfort shop. We live them they are so comfortable. Service was great and they have out history from 10 years ago. Would highly recommend
Excellence in quality and customer service
The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.
Well designed and very comfortable.
The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.
Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.
Wall Bed - best investment ever!
Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!
Marvelous comfort, superb customer service
Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.
Great Product great service
I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.
Excellent Customer Service
I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.
Simply Great Service
I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.
High quality product. Service friendly and accommodating.
Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency
The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!
I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!
Great product, excellent service
Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends
Very comfortable leather couches
Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.
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