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The Comfort Shop NSW, Crows Nest

The Comfort Shop NSW, Crows Nest

4.9 from 121 reviews

Reviews

4.9

121 reviews
5
(112)
4
(7)
3
(0)
2
(1)
1
(1)
  • Product Quality
    5.0 (47)
  • Return Claim MadeYes (0) · No (50)
  • Warranty Claim MadeYes (2) · No (48)
  • Product Appearance As advertised (98%) · Not as advertised (2%)
  • Customer Service
    5.0 (49)
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Raise your status

published

Matt who took my call was outstanding in his manner and product knowledge. I ordered the new legs for my bed with the castors attached which I had been asking about. They arrived within a week as promised. They could not have been simpler to attach. I am a lady in my 70’s and I had them fixed in less than 10 mins. I can now move the bed easily to clean behind it and change the bedding. And my status has been raised 50cm. Wonderful!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Phoebe Jane. Thanks so much for your great feedback about our service and 5 star review! - we do appreciate it. Glad the castor legs are such a success! We look forward to serving you again one day.

Anne

AnneSydney, NSW

Sleeping easy!

published

I took delivery of my folding guest bed having slept on it at a friend's home. I simply love it. Last night I opted out of my luxury queen size bed to do the test run. Bliss! Slept like a dream. Thank you Comfort Shop ... a pleasure to deal with you from beginning to end.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Happy client

Happy clientIllawarra, NSW

Excellent bed, great service!

published

Most helpful staff both in store & on the phone sold me an ergo electric bed. I am really happy with the bed. It’s so comfortable and has an extremely quiet motor.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Furniture Shops

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AMM

AMM

  • 2 reviews

Amazing customer service

published

The customer service at The Comfort Shop was fantastic. We received an excellent level of care in our couple visits there while picking out the right mattress for us. Matt and David were personable and knowledgeable (both on the phone and in person) and their communication throughout the decision-making and purchasing processes was fantastic.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello AMM. What a fantastic review! - thanks so much for your 5 star comments! We do pride ourselves on our customer service - enjoy your new mattress and we hope to see you again at The Comfort Shop.

Quality service to match the quality bed

published

David at the Comfort Shop was amazing, he was so helpful and knowledgeable, he wasn't pushy and gave us plenty of space to make a decision. Our Ergo base bed and mattress is brilliant. From the first night we have been sleeping like a baby! Highly recommend David and the Ergo bed.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lisa. We're so glad to hear you love your new Mattress and Bed Base combo! Thanks for that great feedback (which we will pass on of course) and the 5 stars! Hope to see you again.

Gerry L.

Gerry L.Sydney, NSW

Great beds!

published

We have bought beds from the Comfort Shop for about 25 years. The construction, comfort & support has always been excellent. David @ Crows Nest is very helpful and knowledgeable, and the delivery team are also excellent (we have a difficult home to deliver to). Highly recommended all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Gerry. We really do value our past customers coming back to us - thanks so much for your repeat business and your 5 star feedback! Enjoy your new bed and we do hope to see you back at The Comfort Shop.

Suki

SukiSydney, NSW

  • 2 reviews

excellent and professional service from the start till the end

published

staff members were lovely, they gave us a lot of information. we are fussy with our bed so it took a long time to decide which bed to purchase. they are so patient, helpful, and I have nothing to complain. the bed has been wonderful, we love it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe Comfort Shop Crows Nest
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2 comments
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Suki. What a lovely review - thanks so much for taking the time to give us your feedback and 5 stars - much appreciated. Enjoy your new bed!

Suki
Suki

We bought our bed back in 2018! It’s been wonderful
Thanks

belinda

belindaSydney, NSW

product excellent

published

our whole family now have mattresses from the Comfort shop. We live them they are so comfortable. Service was great and they have out history from 10 years ago. Would highly recommend

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcrows nest
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Belinda. We love hearing comfy family stories - thanks for coming back to The Comfort Shop - and thanks for 5 stars & the recommendation too - appreciated.

Annie D.

Annie D.

  • 2 reviews

Excellence in quality and customer service

published

The Comfort Shop at Crows Nest have provided 3 x Wall Beds to our family over the past few years. Their customer service has been exceptional at all times and our Wall Beds have been the best investment in our homes, providing guest and family bedding that is extremely comfortable. I fully recommend this company and their Wall Beds - every home should have one.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annie. Thanks so much for your lovely feedback and 5 stars! We agree - the Wall Beds are a great investment in space and comfort. Thanks so much for coming back to The Comfort Shop. We look forward to seeing you again.

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MemyselfandI

MemyselfandIGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well designed and very comfortable.

published

The Comfort Shop in Crows Nest, NSW was easy to find and parking was not an issue as there is a carpark within a short walking distance to the shop. The range of products in the shop was comprehensive and well displayed. The staff were very helpful, respectful and were able to answer all our queries. I bought a Boston recliner and Telemaco King Single wall bed and latex mattress. Both are well designed, constructed and very comfortable.
The wall bed was installed by a technician who completed the installation promptly.
The Comfort Shop is highly recommended for its quality product, sales and after sales service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest, NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Traveler

Traveler

  • 2 reviews

Excellent services

published

Having bought a bed from The Comfort shop few years ago, received no pressure service and top quality product. This time when I needed a comfort chair, The comfort Shop was my first place to visit. As expected, both service and the product are excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Traveler. Thanks for coming back to The Comfort Shop - we are sure you will enjoy your new Recliner as much as your Bed! Thanks for the kind feedback and 5 stars!

Annette

AnnetteSydney, NSW

Wall Bed - best investment ever!

published

Staff at Crows Nest were fabulous and very efficient.
The mattress was delayed but then it was delivered to me free.
Great service and fabulous product - although I dont like being told that my review has to have 30 words!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Annette. The Wall Beds are certainly a great investment for creating space! - thanks so much for your feedback and 5 stars (and your 30+ words of course). See you again we hope.

Guy

GuyHunter Region, NSW

  • 2 reviews

Marvelous comfort, superb customer service

published

Could not be happier. We bought an Italian designed manually adjustable bed with a latex mattress and that proved to be one of our best decisions. We live 170km from the shop, so we had to buy online and found the help provided outstanding: great advice from Brad, amazingly speedy delivery organized by Samantha.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBought online from the Sydney shop
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Guy. Wow - thanks for that fantastic feedback - we are so glad you're really happy with your new Pure Latex Mattress and our customer service and delivery! - we will pass this 5 star feedback on!

Lels

LelsSydney, NSW

  • 2 reviews

Great Product great service

published

I had researched online before arriving at store. Store Manager knew his products well and gave friendly informed service. I was not rushed into making my final choice and ultimately made the right choice of recliner. Happy shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lels. Thanks so much for your feedback and 5 stars! - we can't ask for more than "great product great service" - enjoy your lovely new Recliner.

Deborah

DeborahSydney, NSW

  • 2 reviews

Excellent Customer Service

published

I purchased the Hypnos and a recliner, done online as I couldn't get to the store. I emailed before moving and David was wonderful with quick replies. He organised a quick delivery as he knew I was taking very little to the retirement village. Matt was also very helpful with colors. The delivery guys showed me how they worked. It was lovely not having to unpack and assemble like most places. Ty David and Matt, my bed is nice and comfy and exceptional quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationI think Crows Nest, wherever David and Matt are
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Deborah. Wow - thanks so much for your wonderful and detailed review! - the Crows Nest team are thrilled to hear your comments. Enjoy your new Hypnos Sofa Bed and Recliner! - lots of comfort there.

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Simply Great Service

published

I was looking for a double wall bed. The store manager explained all the different styles available and talked me through them. It was easy to make a decision thereafter. The guys who came to set the bed up were quick, efficient, polite and very professional. Altogether it has been a very pleasant experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Michael. We pride ourselves on our service - so it is great to receive your feedback and 5 stars! - much appreciated. Enjoy your new double Wall Bed.

Merri

Merri

  • 2 reviews
  • 2 likes

High quality product. Service friendly and accommodating.

published

Installer tried to erect cabinet as best he could but didnt carry parts such as longer shank footings. I have to source these and install myself. I would have expected installer to cater for this contingency

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NSW
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1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop
Happy customer

Happy customerNew South Wales

The Comfort Shop definitely lives up to its name! Hands down, the best bed I have ever bought!

published

I could not be happier with the products purchased or the advice given when choosing the right bed for my son. The bed frame is second to none and the adjustable headrest is perfect for medical needs, such as reflux, or if you just want to read comfortably in bed. I love how you can adjust the slats on the bed, to make it firm or soft. The overall quality of the bed frame and mattress is superb! The travel pillow is also amazing. The level of service and advice provided by The Comfort Shop was exceptional and spot on, right through to delivering and assembling our chosen bed. The store was easy to navigate. We will definitely be back! Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hello Happy customer. Wow - thanks so much for your detailed feedback and 5 stars! - we're thrilled you are so pleased with your new bed and our service & delivery. We look forward to welcoming you back again.

Lizzy

LizzySydney, NSW

Great product, excellent service

published

Love our new wall bed / desk.
Gentlemen at the store were very helpful, with both products and installation organisation. Response to questions was quick and polite. Have already passed on recommendation to several friends

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Lizzy. Thanks for your feedback and 5 stars - we are glad you are happy with your new Wall Bed and our service - thanks for the recommendations, too! We hope to see you again.

Peter

PeterSydney, NSW

  • 2 reviews

Very comfortable leather couches

published

Recently purchased 2 leather couches from Crows Nest store. David in the shop was extremely helpful without being pushy. This is the second time we have purchased from here and would recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Comfort Shop, Crows Nest
See all answers
1 comment
The Comfort Shop
Customer ServiceThe Comfort Shop

Hi Peter. Thanks for coming back to The Comfort Shop - your feedback and 5 stars are greatly appreciated. Enjoy your new Recliner Lounges!

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