The Good Guys Online store

4 reasons why I will never more buy anything at 'the "good" guys'

1 - They fool customers and advertise online products out-of-stock
2 - They agree to deliver out-of-stock products on the next days, at the expense of $75, and neither deliver anything nor let the customer know the product was out-of-stock
3 - Customer Service is a total joke. Totally impolite and unprepared
4 - If you ask for a refund the money may arrive together with the out-of-stock products they sell.

Long story:

I ordered a fridge online and paid $75 for a so-called "Premium Delivery" to be delivered the next day....Read more

Reviewed my purchases on line - none in existence. I have spent over $7000 within 24 months with The Good Guys and have two concurrently running extended warranties in place against my email address and supposedly against my account. Nothing at all in place. Went to purchase another air conditioner on the weekend and purchased another Fujitsu product managed to get the standard walk up discount, but didn't get anything off the product or the installation. The staff in the store recognised us from our previous purchases and were in no positi...Read more

I ordered an item online on New Years Day (Wednesday, public holiday). I would normally shop in-store however the product I wanted was out of stock across the entire state. I placed the online order, expecting that it would be ordered in and I would likely need to wait a few weeks. On the same day that I placed the order I received an email advising the order was being processed. Being a public holiday, I was surprised to receive the email so quickly. They sourced the item from a store miles away and on Friday morning, before 8am, it was delive...Read more

I purchased an item from the Good Guys 5 years ago, I started receiving infrequent SMS messages regarding sales etc. Over the past month I have received multiple messages, each and every time I have texted the message STOP to the number in the message, to opt out of unsolicited messages. The messages continued, I phoned the Good Guys office and was told my number would now be removed. I asked why this hadn't happened the FIVE times I had attempted to by following GG's directions and the man I spoke to said he didn't know (or care by his atti...Read more

TheGoodGuys "interest free" option - 'Latitude'. Ten easy weekly payments, with no fees or interest applied. Sounds great! In reality, The only two methods of payment accepted is Mastercard or VISA (both debit / credit card offered and accepted). The downside is, If you select Credit Card as a payment source Banks will / may, it appears at their own discretion. decide to treat any payments to Latitude as a cash withdrawal and charge excessive fees (including interest from day 1) because they are allowed to do this if you appear to be paying o...Read more

I purchased a Nutri Bullet blender online and paid for it through the Paypal system and requested Click and Collect to save on a delivery cost. When I went into the store to pick up the blender, it was not as good as their advertisement, so I decided to pay an extra $30 and get a much better one. As I was in the store I paid cash, then asked to be reimbursed for the one I purchased online, which was $149. The cashier said “it has to go back to the form of payment when the purchase was made”. I was not concerned as I have bought items before o...Read more

I had purchased a washing machine from The Good Guys, which developed a problem. My concierge support had expired, so I opted for the appliance repair services of Good Guys with $179 fixed call out fee.
The Technician called and turned up at my place within 1 hour of placing this $179 call out fee. So far so good. The technician spent a total of 10 minutes attempting to isolate the fault and left, stating that probably the PCB is misbehaving. The Good Guys will contact you with the repair quote. For a good seven days i tried following up with T...Read more

I bought an item online on black friday for $299 which was supposed to be delivered on the following Wednesday, item wasn't delivered and when I called to ask the status of my order they told me the item isn't available and that I had to get the refund. Today the same item costs $389. I could have bought the item from 299 from Bing Lee but I decided to buy it from The Good Guys. Now I don't have the item and I will have to pay more for the same item else where. On top of that the customer service person couldn't care about the situation and sai...Read more

Purchased an 85" TCL P8M TV advertised at The Good Guys eBay. Item was in stock and delivery time of 5 days was shown. Purchased item and paid in full.

Was contacted by The Good Guys next day who advised there is no stock of this TV. When I advised them that they went on to sell another 50 Tv's after me, according to eBay stock levels, they claimed they were not in stock either. They advised it will take 2 weeks to arrive. No incentive/ discount offered due to their mistake.

Contacted them at least 10 times over the next 3 weeks to find ...Read more