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The Good Guys Online store

The Good Guys Online store

1.4 from 457 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (187)
  • Return Claim MadeYes (49) · No (284)
  • Shipping
    1.7 (142)
  • Customer Service
    1.0 (2)
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St.Efanev
St.Efanev
  • 2 reviews

Efficient service

published

My washing machine broke Saturday and within 24hrs I had a new one. Delivery was Sunday and was kept updated all the time including live tracking of driver. The driver Raman was courteous. Will buy again.

Product Quality
Shipping
robert
robertSydney, NSW
  • 2 reviews

Sell goods they don't have in stock

published

The whole idea of online sales is getting your item delivered in a timely fashion. Well the Good Guys con you into ordering then call to say items are not in stock when the web site said more than 10 available and promised a delivery date. It is a total con job for an online web site to take customers' money for goods they don't have to actually sell. Hopeless.

Product Quality
Shipping
Andrew S
Andrew SAU
  • 4 reviews
  • 3 likes

Selling products that aren't in stock!

published

I would give them zero stars if I could. I purchased a product today and was then told that it was not in stock and they normally dont carry it! It would take 6 to 8 weeks to order in! Why advertise it then? I have cancelled the order and will never shop with the con guys!

Product Quality
Shipping
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Swoodlea
SwoodleaWestern District, VIC
  • 4 reviews
  • 15 likes

Not keeping store credit promise

published

I have not received my store credit for last 2/3 times. They did not bother to reissue even though I have not receive

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Nilesh’s
Nilesh’sSydney, NSW
  • 2 reviews
  • 1 like

Consiege is a Hoax

published

Good guys and the product is a hoax. I have been going through so much hassle trying to make a claim. I am not taking my business in future to the good guys. spend alot of money there

Incentivised ReviewNo
Return Claim MadeYes
Sas
SasRichmond-Tweed, NSW

The biggest waste of money ever!!!!!!

published

The Concierge Gold Service Support is a total waste of money! Don't bother…. Really! We had a $3,000 fridge 1.5yrs old that completely stopped working for no reason whatsoever. Told it would be 24-48 hrs before we even hear from a serviceperson to come out to take a look. Then how long before they come out is anyone’s guess! We paid $250 for this ‘gold member’ extra support! A TV or microwave for instance is one thing to wait days for but a fridge is what I would call a priority. In the meantime our $1000 worth of food sits rotting in our garage after im told i have to itemise everything to make some sort of claim!! Baked beans it is until this is resolved!!!

Product Quality
Shipping
Alex
AlexSydney, NSW
  • 4 reviews
  • 2 likes

stay away from the scammers

published

Do not waste your money on their 'concierge' service. It is an absolute scam, they do not care when you actually have a problem and will leave you waiting indefinitely for a resolution just so they don't give you a new product. Never again, take your money elsewhere.

Product Quality
Shipping

DELIVERY IMPOSSIBLE

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
pink
pinkGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Customer Satisfaction

published

I recently purchased a new TV and had occasion to ring Frankston Store.
Michael M assisted me to complete the transaction. He was very helpful.
The delivery service was really good.
Great follow-up letting me know what was happening along the way both with my purchase and delivery. Very happy with the service provided. Thank you

Product Quality
Shipping
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Ryan s
Ryan sPerth, WA
  • 6 reviews
  • 5 likes

I cannot Stand this stores policies

published

Their delivery policies are ridiculous. Urgently Waiting for a fridge delivery. Out of the blue I receive a text telling me my delivery is Unsuccessful and the driver (who works for Toll) will contact me at a time convenient to him to deliver it. Thanks for nothing.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Adn
Adn
  • 2 reviews

Predatory and anti-consumer

published

I ordered a TV which was shortly thereafter put on a significant discount.

The Good Guys refused any discussion and withheld information regarding price guarantees.

Poor customer service and worrying commercial practices regarding their online store.

When making substantial purchases you will be served much better going to a more reputable retailer.

Product Quality
Shipping
Not Satisfied
Not SatisfiedSydney, NSW

Not fulfilling order

published

I ordered a Microsoft Surface 2 along with a number of accessories. I took advantage of discounts they had at the time and ensured I placed my order before the sale ended. I paid via paypal. On following up my order for non delivery I was advised that PayPal had applied the wrong discount. I corrected them that paypal only pays what is the total at time of checkout. They then said that the discount applied was incorrect and that they will refund me the money and a sales person will help me re-order the products but i will not get the initial discount provided. I told them that was not fair as I placed my order and paid for it. They kept their word and gave me a refund and now I do not have what I ordered.

Incentivised ReviewNo
Return Claim MadeNo

Not Premium Delivery

published

I paid for premium delivery on a dryer, it was left outside, unboxed and it's too heavy for one person to move themselves. Customer Service claimed that this constituted the delivery being complete and refused to provide any refund or even acknowledgement that this was poor form.

Competitors like Appliances Online are both cheaper and better.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Sam N
Sam NGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Horrible Customer Service Experience.

published
Incentivised ReviewNo
Return Claim MadeNo
Sam
SamGreater Melbourne (Metropolitan), VIC

Disgusting level of concierge support

published

I am absolutely disgusted with the concierge service experience I had. I was told by their technician my part falls under warranty and part would take 3 weeks. 6 weeks later I have to chase them up, only to be told that they won't be covering the part.

Product Quality
Shipping
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Questions & Answers

Jill owen
Jill owenasked
Online store

I brought a kenwood chef XL with that came a set baking pan set ,that was on the 5,4,21 and I still have not received them

No answers
John D.
John D.asked
Online store

Western house fridge wtb 5400 sc r

No answers
Ross F.
Ross F.asked
Online store

I've had a fridge fail just out of your warranty but covered by State and Federal Government warranties
and wish to Lodge a Claim with you.
Please advise me.

No answers
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