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The Good Guys Online store

The Good Guys Online store

1.4 from 315 reviews

Reviews

1.4

315 reviews
5
(20)
4
(5)
3
(5)
2
(13)
1
(272)
  • Product Quality
    2.2 (111)
  • Return Claim MadeYes (31) · No (195)
  • Shipping
    1.7 (91)
  • Customer Service
    1.0 (1)
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Unprofessional and manupulative

published
Product Quality
Shipping
Return Claim MadeYes
Mat Kundt

Mat KundtGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

No response via online query, rang multiple times to chase down the delivery for 2 months

published
Shipping
Return Claim MadeNo
Rajesh E

Rajesh EPerth, WA

  • 2 reviews

Incorrect Voucher Amount

published

Sent $699 dollars on a purchase during a $100 cash back promotion. Only received a $70 voucher with an expiry date within 5 working days. Decided to call Good Guys Online only to find there is no way to contact them other than the online messaging system where they only guarantee to respond within 5 days. Tomorrow the voucher expires and still have not heard anything. Do I risk waiting and have the voucher expire. Or do I spend it and then be told it cannot be resolved because I have spent the incorrect voucher. I have been a faithful customer for the last 8 years. Will have to reconsider my commitment to GG. And the store is of no help either.

Return Claim MadeNo
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Mez

MezGreater Melbourne (Outer), VIC

  • 4 reviews

DOOR TO DOOR DELIVERY MEANS VIA TIMBUKTOO!

published

Just a warning to all - worst online service.
When you pay an extra $10 for DOOR TO DOOR service - to The Good Guys that means, send it first from your store to Australia Post and put it in with everything else being mailed in snail mail. DO NOT PAY IT, its a lie, and DO not order from them when you can get better delivery service, like JB HiFi!

Product Quality
Shipping
Return Claim MadeNo
Tony

TonyGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 5 likes

Dropshipper with no stock, avoid

published
Return Claim MadeNo
Travis

TravisGreater Melbourne (Inner), VIC

Terrible Customer Service and Website

published

Purchased an item on the 28th of May, 2020 from The Good Guys online store and I still haven't received it over 3 months later. I initially got a response from their Customer Support team saying the item was out of stock but for some reason, the website didn't mention anything about the item being out of stock when I paid for it.

Sent 2 other emails to the Customer Support team and still haven't got a reply about this issue. The website is also awful and charged me twice for the item.

Don't waste your time with this company and their website.

Product Quality
Return Claim MadeNo
Luke

LukeSouthwest, VIC

Long delays, no contact, terrible customer service.

published
Shipping
Return Claim MadeNo
Victoria

VictoriaSouthwest, VIC

2 Months... No order received

published

Purchased an iPad Pro over 2 months ago - there was no stock in my local store however the lady I spoke to said that if it is available online then it will either come from another store or through their warehouse.
On the order email it says "if the item is on backorder then we will either call or email you" - was never contacted and despite me calling over the past few weeks to see where it is at they have never had an answer for me and it has now been 2 months - they just processed a return so hopefully it comes through

Product Quality
Alp

Alp

  • 2 reviews

Sadly there is no "take a star" button

published
Return Claim MadeYes
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Mike

MikeGold Coast

  • 2 reviews

Terrible experience, bordering on fraudulent

published
Product Quality
Shipping
Return Claim MadeYes
Peter

Peter

  • 4 reviews

Paying with Latitude Pay delays The Good Guy orders.

published
Product Quality
Return Claim MadeNo
unhappy customer

unhappy customerSydney, NSW

Awful services

published

We ordered a range hood in Good Guys and selected online but after 3 business days we haven't heard back from them.

I dialed the number from the confirmation email 0297146100 and the lady sounds in a hurry and put me on hold for more than 15mins. Then I dialed the number from their website 1300942765 and directed me to chatswood because the auto operator asked for my post code. The lady I spoke from chatswood directed me to dial 1300466348 and informed I cannot follow it up because the name from the order is not me.

It is very difficult to reach their support plus you don't get an update with your online order.

Shipping
Return Claim MadeNo
KN

KN

  • 3 reviews
  • 2 likes

Worst online purchase experience

published

Online order took > 24 hrs to release/confirm order and after many calls to the Customer Care. Services terrible and show no empathy to customer concern and don't reply to email

Shipping
Return Claim MadeNo
Caroline C.

Caroline C.Perth, WA

Don’t waste your time here, just pay the bit extra and shop somewhere else

published

Zero stars if I could

published

Ordered a Dyson air wrap yesterday click and collect in 2 hours. Taken my money of course but no email confirming order. Called store and they have no confirmation of order either. Customer service told me it’s an IT issue. Ridiculous. Not happy at all

Return Claim MadeNo
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useless

published

online service useless.other places see item buy item collect item simple,not for the good guys already taken my money but ahhh no email.put my money back into my acc. you idiots

Return Claim MadeNo
Visakh

VisakhGreater Melbourne (Outer), VIC

  • 6 reviews
  • 5 likes

The bad guys

published

Item not delivered even after 2 weeks and zero customer support! Order Id No:89465336. There is no customer support email or phone number for online purchases, never buy from their online store!

Chelle

ChelleGreater Melbourne (Outer), VIC

  • 6 reviews
  • 1 like

No customer service whatsoever

published
Product Quality
Shipping
Return Claim MadeNo
ryan l.

ryan l.Greater Melbourne (Metropolitan), VIC

Complete Lies a bate and switch scheme

published

I ordered a fan from their online store. I chose that deal because of the incentive of a store credit.
Unfortunatly they never give you the store credit. And they have just used Covid as a handy excuse to stop processing any customer 'care' claims relating to any promotions. So you can't call them and if you email them you wait. Still waiting days after. I've emailed them every day
still no response

Product Quality
Return Claim MadeNo

lack of communication regarding which cooking appliance to use on Ceramic Cooktop.

published

After spending thousands of dollars purchasing MIELE cooktop and oven ,I find that my cook ware will not heat up to cook anything. Why wasn`t I advised by your commission seeking sales person on what appliance to use.???

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Questions & Answers

Sam A.

Sam A.asked

Online store

Is there vacuum cleaner available?

No answers
Patricia F

Patricia Fasked

Online store

I have ordered a Technika 60cm Gas cook top with Henry. Am trying to pay via credit card. Please help
Patricia Fincham - Mitcham, 3132

2 answers
minni
minni

contact the store

aly
aly

Call the store?

Cecil Q.

Cecil Q.asked

Online store

How do I unlock phone I bought on Good Guys online store?

1 answer
minni
minni

have you asked the store?

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