I ordered a dehydrator in June... Now it's September and I have been told it was just a slight delay due to covid... Actually they didn't have it in stock so they didn't do anything for a few months. Then I contact them about having to move address no reply for 3 weeks... Finally a reply came after my information had been sent to another store and I was told they have no stock... Then I am told I can not have it delivered to my new address (despite having waiting 3 months) so I have to cancel and rebuy.. So I expected the refund to cover the am...Read more

Ordered an item online on 15 June 2020, they advised there would be slight delay.
Received Australia Post advice on 7 July 2020 with tracking number for the parcel.
Waited, and waited, and waited. Made an online query via their website on 8 Aug 2020.
No response for a week. I then searched for a phone number and rang their store on 14 Aug 2020.
No one knew the status of the order. Rang again on 15 Aug 2020, they insisted that they sent it, and will look into it and call me back. No response again. Rang again 17 Aug 2020, eventually they agr...Read more

I ordered a toaster oven, and specified the store as Nunawading. The website indicated stock availability. 4 days later I called up the store to enquire as to when the order will ship. I was told that there is no stock in Australia. This is the very definition of deceptive drop-shipping. Take your money, place order, assume X% of people will request refund and 100 - X% will ask for a refund. Advantage for the retailer is they don't need to hold stock. Deceptive and should be illegal. I complained and asked for a refund. I was rudely hung up on ...Read more

My order was made in July, it is now September and it still has not been sent. I was informed of a backorder on said product (additional note here, every single order I have made with them has been marked as in stock for online delivery, followed by me being contacted and told 'It's not in stock but we can work something out'. AKA blatantly lying on the website to make sales.) which I was told should be roughly 2 weeks. 2 weeks move and no contact, I placed it down to the backorder took longer than expected.

I checked about a week later, and b...Read more

Purchased an item on July 2nd which supposed to be delivered within 2 days. Received the item almost a week later from the Penrith store which is 7 minutes away from my address. Hence the item was too late, I have purchased the similar item from elsewhere and sent the item back to the store unopened. Store manager confirmed the item was received safe and said a refund would be issued shortly. September 10th today and I am still waiting for a refund. I have contacted them numerous times and been told the Covid-19 might have been the reason. My ...Read more

I placed an order online for a Bosch dishwasher because the website said, despite not being in stock at my local store (Robina), it was in stock at their warehouse and could be delivered.
I received one generically-worded email basically saying "it's being processed". After one week I started to get a bad feeling so I called the Robina store.
The girl on the phone, Jess, sounded rushed and defensive from the start. She admitted that there was no stock at the warehouse, despite what the website said, and that my order was on 'backorder' and th...Read more

Just a warning on those expecting latitude pay to be processed the same as a credit card payment (spoiler it's not).

For my first order using Latitude Pay I ordered some stuff from The Good Guys the morning of Friday 4/9/20 for Fathers day using latitude pay and 2 hour click and collect.

I did not get any order email from good guys, but did get a Latitude Pay email with the Good Guys order number.

So I waited a day.

Saturday 5/9/20 I still did not get an email or phone call from good guys saying the items were available to collect.
...Read more

Website showed my item as only being in stock at another place so ordered click and collect there. Get an email saying it was ready to collect but when I get there they didn’t have the stock. Turns out where I would have preferred to go has the stock but they can’t transfer the sale. I had some store credit which they said I’d have to call customer service. Call customer service that said it would have been reissued with the refund, why didn’t the store know this?!

Find out the refund will take 3-5 working days and I need the item before ...Read more

We ordered a coffee machine and some accessories for our airfryer two weeks ago. The following day my husband got a call to say the coffee machine was not in stock, Was showing as in stock online and no offer to sell us another model. Hubby then asked if they were sending us the other items we ordered which they replied yes and that they would be in touch about an eta on the coffee machine. Yesterday my husband rang them to ask where our accessories were and if there was an updated on the coffee machine which they said no and no. Hubby then ask...Read more