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Never shopping there again
After paying for the product and the install, they then failed to book the installer for my oven. Wasted a whole day of the delivery install as per invoice. They could not get a different installer in the foreseeable future. My phone call got bumped to 5 different people before they hung up on me, twice. Poor sales, poor service, poor management. Show detailsIncompetent, Rude And Have no Tech Support WHAT SO EVER, Even though 1/4 of the store is computers
The Good Guys Caringbah.This place has to be the worst place I have ever dealt with.
I went to Harvey Norman that have full tech support and staff that no there products before going to THE GOOD GUYS CARINGBAH And was stupid enough to believe one of there staff that talk me into buying a laptop.
When the laptops battery would only last 2 hours I took it back and asked for help deleting all of my details before they sent it away to be fixed only to be told we don't offer any tech support.
So you sell so many computers yet they had to put over t... Read morehe load hailer asking if any staff new how to reset the laptop. Obviously I'm not real tech savvy but I don't sell computers. Thankfully one of there young team that didn't even work in the computer section came and helped me, Also telling me that I had been sold a computer that really did not suit my needs at all as it was a gaming computer and I definitely did not ask for one. Anyway 2 weeks later I called to see what was happening and was told that they had forgotten to send it. When I got it back the @ symbol would not work so I called them back and was told to call lenova myself. Disgusting service, No knowledge of there products and no tech services provided. It is 2024 you fools actually I'm the fool for buying off you. Go to Harvey Norman as I bought a laptop for my daughter from them and they have full on-site tech support and staff that no there products. To top it off the dark haired Lady at the front desk needs a coarse in customer service as she is the rudest customer service person i have ever delt with and blamed Lenovo for the delay and when i told her that the store manager himself said that they had forgotten to send it she stood there and argued with me that i was wrong and that they did not forget to send it... And in actual fact she wasn't even serving me she just jumped in at me from the side with her comments.
Worst customer service has destroyed years of goodwill
Failed to be reasonable or apply Australian Consumer Law with a faulty vacuum. Claimed the manufacturer had a right to inspect which is false given the fault was obvious and major. Mentioned warranty period, which has nothing to do with the consumer guarantee at law and is misleading. Also implied the rights lay with manufacturer, which was also misleading. Show detailsBad Guys CASULA Store
Most of my electronics and whitegoods are bought from this store, Last May 2023 I bought a Bosch Unlimited 7 Vacuum Cleaner for 640 dollars which was broken due to a small plastic clip inside which makes the barrel open while using it. It was never overused or mishandled. The product has 2 years warranty and now we know that does not cover breakage or accidental damage. The staffs are not professional asking us who was using the machine and they don't know how did we used the machine, it might have mishandled. Moral of the story its not covered... Read more. We were told we could have purchased additional coverage provided by good guys (cost 100-200 dollars additional) then it would have been fixed by good guys. These information are not given when you purchase a vacuum machine for 640 dollars. They tell you it has 2 years warranty and 10 years motor warranty so you are covered. This was a good machine made in Germany. I wish I knew this before and now I am left with a piece of Junk. Would never purchase Bosch again and wont visit this store ever. Staffs are not professional, the front desk lady's tone and questions were silly " we don't know how do you use the machine at home and who used it so we cannot comment what to do with it" when we wanted better service with our voice little raised while explaining situations she said you don't have to be rude with me and I will get someone to serve you and she sent someone else. Get some training before joining customer service industry or work somewhere else!! THE BAD GUYS!!!Get better delivery drivers
Delivery driver "[Name Removed]" calls me up saying he's 10 minutes away. I was taken by surprise because they told me they'd call at least 1 or 2 hours before delivery, not 10 minutes. Anyway, I tell him my dad is on the way and will be there in 5-10 minutes as we live closeby. [Name Removed] aggressively says that's not good enough and says he won't deliver it. My dad ends up arriving at the same time as him, yet he still refused to deliver the products, even though he was right there. We ring up Good Guys Penrith and we're told they'll deliver the next day, and there's no guarantee that it'll be a different driver this time. Good Guys Penrith need better delivery drivers that aren't complete [Content Removed] like [Name Removed]. Show detailsNo item
Delivery day they ring and say my item is not in stockterrible service/delivery
Disappointing serviceI purchased a dryer with REMOVAL AND INSTALLATION however the 2 guys that delivered had no clue about installation!!
Can you train your staff better and ensure you do what you say (ie installation which is part of what i paid for)
Store also said there was an 'IT issue' which caused the problem
ABSOULTE CRAP ADMIN
Great job by sales people but let down horrendously by pathetic admin. Bought a fridge and called to try and arrange a delivery date. Called 14 times with the phone unanswered every single time. In the end after days of frustration called head office, complained and paid for delivery with them. No follow up from the store and no delivery date (still !!). Finally got through to the salesman who sorted it for us. Worst ever customer service. What if I was gone to place a $40k order? Feel sorry for the sales people who are being let down by sheer incompetence. Oh and by the way we never did receive a receipt for a previous purchase which admin promised to send. Salesman had to fix that too. Shame. Show detailsNo customer service
Looking for a tv and salesman just pointed me to the direction of the size l was looking for and kept talking to a staff member, didn’t offer to help, after no one approached me to help l ended up leaving, no customer service at all. Show detailsDon't be fooled
I thought I was a loyal client of this company after spending 10s of 1000s of $$$ over the years, but apparently not good enough when something goes wrong.After not being able to find our purchase, we were referred to their commercial division, but after listening to their music & periodically assure of their attention, I gave up after 35 minutes without even a hello.
We won't be back! Show details
Not so Good Guys
DO NOT SHOP HEREBought an appliance. Had it sold on so it was not available on day of delivery. Forced to take the display model (arrived dirty and was not protected for delivery) or wait 4 weeks for another. Then told display model was on delivery truck before I had the option to choose.
Poor in store customer service limited product knowledge, poor behaviour.
Long delivery time.
SALES AGENT LAGHED THAT THERE WAS A 4 week wait for new. Show details
Avoid Good Guys Noarlunga
Terrible terrible service and lack of communication. Boxing Day brought a washer/dryer on promotion and told would be delivered to the store within 3 weeks. Mentioned we were moving and needed it by then. No contact after 4 weeks so rang to be told the washer/dryer would be in the next week for pick up. Advised moving that week so make sure it was there. Again heard nothing so my partner rang again to be told the LG factory was having problems so delivery was possibly in March but no guarantee. Offered a refund but we had already moved it would... Read more be a couple of hundred k’s round trip to get it put back on my credit card. Store advised my partner anyone could bring my credit card to get the refund put back on as long as they had the card. My daughter offered to go for me with my card so drove over 70k’s to be told they need me for a signature!!! This would mean a round trip of over 300km’s!! Everywhere else can do this but not this shower of useless money grabbing lying incompetent idiots! Tried calling the store numerous times to ask why it couldn’t be refunded back to my credit card as it would be if ordered online. Each time someone answered then immediately hung up. Do not buy from Noarlunga Good Guys ever. NB not the first time this has happened to us with this store but as we lived close then not too much of an issue. AVOIDRipping off vulnerable consumers
My elderly, recently-widowed, mother bought a microwave from Good Guys Campbelltown. When she got home she realised that they had charged her an extra $50 for an extended warranty. She had not agreed to buy this. These are a massive rip off at the best of times. On this occasion she hadn't even agreed to it. I complained to the store and the dishonest salesperson continued the dishonesty in claiming that he had fully explained the benefits of this warranty. They refused to refund her. I am reporting them to Fair Trading. Show detailsEssandon Good Guys store order number S0030775273
This is my order number S0030775273. I did purchase my 75 inch TV from Goodguys essandon store and paid all week ago. I got a Massge saying contact them to book for a delivery date. So idk and book a date and I took a day off because I need this ASAP.No massages or anything from delivery company. Then I contact the Essendon store and ask what’s happening. Then the person told me I haven’t paid for the delivery. But no one ask me to pay when I contact the store in first place. She told me it’s mistaken from the previous person.
So I did book... Read more
for the next day delivery And I took an another day off from my work. So same thing happened the next day. No massage from the delivery people. This Essandan Goodguys store is a hopeless place. Once you make the full payment that’s it they want. They don’t care about the Coustomer anymore. Even I did try to contact store manager and no hope.. They all are really bad people and they should be shame of them.. this is not good and Goodguys management should look into this.. Otherwise people will not get their service from them.. Please Goodguys management open your eyes about this Essandon store . Thanks NuwanAFTER YEARS OF LOYALTY, I AM GONE!
Purchased a new oven & range hood as we discovered the ones in our new house were no good. The sales guy at Hoppers Crossing, [Name Removed], said would be installed 22 Jan. waited in all day. Got a call from installer company, said it would be 3 weeks more! Rang [Name Removed]. Was told he was at lunch, when he called me back, he hung up in my ear as I said hello! So a month without cooking! I would have arranged my own installation. You lost a long time customer. We have just bought several other items elsewhere. Show detailsQuestions & Answers
After my experience with them would not bother with them ever again I’m done them cooked no more Geelong store
if it does not get delivered on the day .promised can I cancell the order?
How much does a carbon filter cost for viali rangehood vcp9os?
Details
The Good Guys Physical store1.9(1,473) | The Good Guys Online store1.2(1,459) | |
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Category | Appliance Retailers and Physical Shops | Appliance Retailers and Online Shops |
Offers Free Standard Shipping | No |
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