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The Good Guys Physical store

The Good Guys Physical store

2.2 from 356 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(84)
(20)
(5)
(28)
(219)
  • Incentivised Review Yes (2%) · No (98%)
  • Product Quality
    3.0 (208)
  • Return Claim MadeYes (59) · No (194)
  • Customer Service
    2.4 (231)

Kiwi Ruth

Kiwi RuthGreater Melbourne (Outer), VIC

  • 2 reviews

New fridge

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMornington Homemaker Centre
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Sai Peri

Sai PeriSydney, NSW

  • 5 reviews

Unhelpful Customer Service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAuburn
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Michelle

MichelleGreater Melbourne (Metropolitan), VIC

Poor Customer Service

published

Was advised it would only be a 2 week wait for the fridge we ordered just before Christmas (that’s reasonable) this wait has turned into 6+ weeks. We would not have purchased the fridge from the good guys had we known the wait would turn out to be this long (would have found a store with the fridge in stock) Why don’t your stores stock smaller fridge not everyone buys a HUGE fridge ... there was also very poor communication from the store we only found out about the delays. Even on you website bit it’s saying the item we brought is available for delivery in 3-10 days this is clearly wrong

Product Quality
Customer Service
Return Claim MadeNo
Store Location3199
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Sandy

SandyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Good Guys Nunawading flawless service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNunawading, Vic
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AHS

AHSHobart, TAS

  • 2 reviews
  • Verified customer

I wish I’d check this review site before ordering from theGoodguys.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMoonah
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Mitch

MitchSouthwest, VIC

  • 2 reviews

Tried and Tested

published

We’ve been Good Guys’ customers for more than a few years now, and always found them to be fast, efficient, knowledgeable and very helpful. Yes, in really busy periods help can be hard to find, but that’s the price you pay for being popular. Always in stock, always competitively priced, and with regular genuine specials, they’re our go-to for appliances and Tech.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouth Geelong
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Aman K.

Aman K.Sydney, NSW

“Thieves” The Good Guys Concierge Service is rubbish

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationThe Good Guys Castle Hills
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Ahmed

AhmedSydney, NSW

People don’t get fooled by their concierge or any extended warranty this company tries to sell you.

published

I have purchased a fridge with extended warranty. The same problem happened 3 times and they refuse to replace the fridge. They will do their best not to replace their faulty product. Stay away from The “Good” Guys.

Product Quality
Customer Service
Store LocationBankstown
Unhappy

Unhappy

  • 2 reviews
  • 1 like

worse customer service I have ever known

published

Bought a TV that has gone wrong time after time also have there concierge gold service (a total joke) have been told that after finding no picture just sound on this Sony Unit and messing around turning it on and off for goodness knows how many times and geting it to work in the end that I might be charged if they come to repair it if its working this is eight months old

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMandurah
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Suzanne Lambert

Suzanne LambertSydney

  • 2 reviews

Rude with poor customer service.

published

My second visit to Castle hill Good guys proved as disappointing as the first . Rude and too busy chatting amongst themselves. Unless your Indian, they don't really want to talk to you.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationCastle Hill
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Lisa

LisaLithgow NSW

  • 20 reviews
  • 1 like

Dumb, Dumber and Dumbest

published

Quoted a price, nope stuffed that, they tried reduce but still stuffed that up again still not the price I was quoted. They don't know how to fix and change paperwork and Even remember what they have been reading. Last time I purchase from Bathurst Store ever again and will deter my family members too.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBathurst
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Unconscionable Sods should be their name

published

new air conditioner (<12 months) has condensation water draining down the wall before Christmas 2019. Aged pensioner with emphysema in the bush fire smoke. No service response until 9 Jan. Charged $179 for the service call because it was an installation problem. What sort of concierge assistance is this.

Product Quality
Customer Service
Store LocationFyshwick

Mileva P.

Mileva P.Metropolitan Adelaide, SA

Terrible delivery services...

published
Customer Service
Store LocationMarion Adelaide

Uditha

UdithaPerth, WA

  • 2 reviews
  • Verified customer

Purchase experience of Samsung 75" RU7100 4K UHD Smart LED TV

published
Return Claim MadeNo
Store LocationGood Guys Cannington

Good Guys - Preston (opposite Northland)

published

This store has completely lost it's sheen. They are far from the cheapest anymore, but even the service has gone downhill. A few years ago, you could barter and get a good price. Those days are truly over. Now expect to be confronted with a fixed price for quite a number of items in the store. Advice - shop around, for the Good Guys are not so "Good"anymore.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPreston Victoria
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Darek M.

Darek M.Sydney, NSW

  • Verified customer

Terrible delivery and customer service, do not care once got paid

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGood Guys in Alexandria, next to Doody st.
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Ryan R.

Ryan R.South East Queensland, QLD

Be Aware Of Their Extended Warranty And Lack Of Customer Service

published
Return Claim MadeYes

Joanne Kerr

Joanne KerrMetropolitan Adelaide, SA

  • 2 reviews

Shop elsewhere

published
Customer Service
Return Claim MadeNo
Store LocationGepps Cross, South Australia

Nicole T.

Nicole T.

  • 3 reviews

Premium delivery is a waste of money

published

On the 31/12/2019, at 9.04am, my delivery of a condensed dryer purchased on 27/12/2019 arrived. Two men carried in the dryer, unboxed, unwrapped it and plugged it into the power point. There was a hose to complete the installation, but delivery man refused to do so. He said only unwrapping and plugging in is included in the premium package. He asked me to read through the instruction book to complete the installation. He was then in a hurry to dismissed. This is very unprofessional, I have wasted extra money in hope for an additional service.

Customer Service
Return Claim MadeNo
Store LocationMaribyrnong

Pamela

Pamela

  • 3 reviews
  • Verified customer

Excellent Service

published

The service was fabulous, sent out a technician before we purchased ,to give us an idea of the best model and KW needed for the area and size of our home.


Page 1 of 18

See all The Good Guys reviews

Questions & Answers

Angelika K.

Angelika K.asked

Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?

4 answers
Fired Up
Fired Up

Suggest you contact your local consumer affairs

george murray
george murray

Complain

Angelika K.
Angelika K.

Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.


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