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The Good Guys Physical store

The Good Guys Physical store

2.3 from 420 reviews

Reviews

(104)
(20)
(9)
(32)
(255)
  • Product Quality
    3.0 (256)
  • Return Claim MadeYes (68) · No (241)
  • Customer Service
    2.4 (288)

Reviewer Photos & Videos

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Lolwut?

published

I get that perhaps there may be store by store experiences that differ, but there seems to be something pretty indicative of the company generally. This is in regards to the Gepps Cross store in SA. Ridiculously sassy counter staff, indifferent floor staff and hot and cold warehouse staff. They will get annoyed and frustrated with you if they have created a problem you need resolving. They will blame you when they can't tell you where the product you paid for is. It's really bizarre, like there's been a corporate memo they sent around telling everyone, 'don't sweat it, if they don't go to us they'll just go to JB Hi Fi, and they own us'.
Online delivery or click and collect is a dud. Don't expect reliable delivery estimates.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGepps Cross
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Weeshy J.

Weeshy J.Perth, WA

  • 2 reviews

This is the best place so far I have shop in Perth.!! From their friendly customer service to their product.

published

This is the best place so far I have attended. Even if I had an issue with my purchase they will always help out. I would totally recommend this place. Every time I went there always left there with a smile. From their product to the service. Thank you for your understanding I wish all the shop like have norwan and furniture bazaar had such service. Never been disappointed a special thanks to Ash who went above and beyond to help me out to finf a receipt that I couldn't find which actually wasn't her job. thank you all my special thanks to everyone for your friendly service all the time. Keep it up

Customer Service
Product Quality
Store LocationCanington
Vinod P.

Vinod P.

  • 2 reviews

Good customer business

published

I shop from good guys from years. They beat price and cheaper or competitive. Very good customer service. They offer insurance on products as well. Very good problem solving. Always recommend this business.

Customer Service
Product Quality
Return Claim MadeNo
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Lynette

LynetteSydney Surrounds, NSW

Very happy with my new Bosch dishwasher

published

Very happy with my new Bosch under bench dishwasher and service from Good Guys. It is so quiet that I have to check to see if it is washing after I start it. It has a flat drawer at the top for cutlery of all sizes and the lift out cutlery basket has individual compartments to keep the cutlery touching each other and not being washed properly. I chose it as it was made in Germany and not like a lot of the other top brands now not made in their original country. It also came in black which I wanted.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys Castle Hill 2154
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Occy

OccySouthwest, VIC

  • 6 reviews

Worst Experience With A Company

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
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Total unsatisfied

Total unsatisfiedSydney Surrounds, NSW

  • 6 reviews

GREAT SERVICE and Knowlegable

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationErina Fair, Central Coast
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Don't buy Westinghouse individual fridge and freezer .

published

Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys - Cairns
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S K.

S K.Sydney, NSW

Worst After Sales Service

published

The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store

Customer Service
Product Quality
Return Claim MadeYes
Store LocationProspect Store
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Heath

HeathPerth, WA

  • 3 reviews
  • 1 like

Warranty 3rd party bad

published

Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
Online

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCLARKSON
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The reviewer stated that an incentive was offered for this review

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bacharadba

bacharadbaSydney, NSW

  • 2 reviews

Alexandria store is great

published

very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan

Product Quality
Return Claim MadeNo
Store LocationAlexandria
Sharon Williams

Sharon WilliamsSydney, NSW

Staff very unhelpful, i have been in 4 times to store, number of phone call, still no help after 2 months.

published

went into Campbelltown (nsw) to get air con,10/01/2020 was talked into 3.5, it didn't do the job for small 3 bedroom house, had Panasonic come out to check, they told me that it is only for a bedroom, went into store, they said they would send a tech out to come see what size they should have sold, still not heard anything from them as i have been in to see them 4 time. Still nothing, so as far as service i don't think they know what that is.

Customer Service
Return Claim MadeNo
Store LocationCampbelltown N.S.W.
One_and_only_me

One_and_only_meQueensland

  • 4 reviews

Where is the service???

published

I go in there because It’s close to work and home. Plenty of staff but nearly every time they are just standing around chatting and will look at you but not approach. Very disappointing

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale
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Sue

Sue

  • 4 reviews

Need staff

published

Good guys advertises extensively and often have decent deals. However, some stores have a serious lack of staff available to provide any service at all. The amount of times I have waited for service for help with the purchase of products is ridiculous. I will say this depends on the store. Frankston is not great for customer service and after waiting around for what felt like an eternity, we left. We went to the Dandenong store where we were served promptly and given time, information and real assistance. We bought a washing machine and very happy in the end.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDandenong purchase
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Liszt

LisztSydney, NSW

If i can rate negative 1 I would!

published
Customer Service
Product Quality
Return Claim MadeYes
Megan

MeganSydney Surrounds, NSW

  • 2 reviews

Ice cream is melting...HELP!

published

Recently our fridge freezer had started playing up and everything starting defrosting & re-freezing every couple of days so off to buy a deep freezer and The Good Guys had just what we needed! We now have Ice cream again!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationErina
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yes

yesPerth, WA

concierge is a con

published

Bought a fridge about february last year.
Paid for extended warranty and was offered three $20 vouchers a year.
Got the first one pretty promptly, the second only after several phone calls which included GG denying they had any responsibility for the scheme, now over a year and two reminders and no 3rd voucher.
We have practically furnished our house from GG , no more and lodging this , hope it hurts.

Customer Service
Return Claim MadeNo
Store Locationosbore park western australia
Fuming

FumingGreater Melbourne (Metropolitan), VIC

Shambles

published
Customer Service
Return Claim MadeNo
Store LocationWarrigul Rd, Chadestone
caz

caz

  • 5 reviews

Zero stars

published

Just bought an Acer laptop with 8GB RAM for $729 from the Noarlunga Store. It struggled to load web pages on fast internet both at home and in store. My crusty old $400 laptop with 2GB RAM loads the same pages twice as fast. I brought the new laptop back for an exchange as it was not fit for purpose. The supercilious staff gave me looks that clearly they thought I'm an idiot.
They argued with me, even though they witnessed the page struggling to load. They then charged me a 10% restocking fee to return it, and tried to make me feel grateful that it wasn't 20%. I will be referring this to consumer affairs.

Customer Service
Product Quality
Store LocationNoarlunga
Rosy

RosyFar North Queensland, QLD

  • 7 reviews

Friendly but Incompetent

published

Had a broken TV. They pointed to Samsung, they blamed the repair shop, they said its the Good Guys, so on so on.......1 moth later we got a replacement after I freaked out. It is sad I had to raise my voice to get attention.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGood Guys Cairns
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Nightingale

Nightingale

  • 10 reviews

Fantastic Service

published

Arriving at the Good Guys Store in Bayswater we could see that they are very busy. We waited under 5 mins to be served and the woman was very helpful. We purchased 3 items and are very happy with the service and staff at the Bayswater store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBayswater
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Questions & Answers

Angelika K.

Angelika K.asked

Bought a Samsung tablet at the GG today.
Went for help with old tablet....which stopped working.
Was given bad advice and railroaded into purchasing new device .
My old tablet information was all down loaded without my permission.
Was never asked if l wanted to purchase.
I'm a pensioner ....and feel taken advantage of.....missinformed......railroaded....bullied....coerced into a purchase.....which l didn't need in the end .
This was a hard sell and borders on manipulation and deception to force a sale.
What can l do?

4 answers
Fired Up
Fired Up

Suggest you contact your local consumer affairs

george murray
george murray

Complain

Angelika K.
Angelika K.

Thank you for ypur suggestions.
I went straight back to state my position .....Including how l felt railroaded....Infront of the store manager.
I was basically dismissed....On the grounds of encryption by samsung of the tablet....Of my name ownership and identity....Makies it impossible to return.
I politely explained how l felt whilst being railroaded ....And explained that it was not ok to take over...The way the sales person did.
To use my lack of technical knowledge. ...And help requiring inferior and vulneracle position....As well as failing to inform me of the cosequences if he went ahead with the transaction...... Or actually tell me that this is the point of no return...Or actually ask me if l want to go ahead with the purchase....Is railroading shoddy salesmanship.
This I would expect from a dodgy car salesman...But not from a reputable store ....Who call themselves
The good guys.
Is the information on encription actually true?
Has anyone else ever expeienced similar sales tactics?
Who could l contact above the floor manager.
I feel the young man needs to be educated......To stop this from happening to someone else.

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