The Grout Guy
Verified204 reviews
Olivier from Grout Guy did a tremendous job resealing, regrouting and replacing tiles in 2 showers in desperate need of repair! He was punctual, helpful, friendly and did an excellent job. We could not be more delighted. Highly recommend.
A nice fellow turned up after 4 weeks ([Name Removed]) and said he would send me a quote with his mobile number "if i had any issues" and they would "get it sorted with their technician" in a few weeks - i then get a quote saying "unable to quote" GOODBYE without any contact details other than the usual email address that I took 4 weeks to get a… Read more
response from - come on guys, surely that is unacceptable if it happened to you with any trade! Very Disappointed punter - don't use them - go local
The shower now leaks more than when they initially came out. When I called to complain and ask for make good I was told they could re-silicon the shower despite the fact that both the person on the phone and the repair person specifically said that they didn’t recommend that solution. Overpriced and inefficient. Do not use.
Reviews with attachments
Fantastic service all the way, professional work completed by Natheer who I highly recommend. Thanks so much
I hired Grout Guy to replace the couple of tiles in the bathroom of my house and there was no leaks in the bathroom at that time So the sales guy came to my property explaining that they will regrout the whole bathroom and seal it and gave me 10 years warranty. I want replace the tiles only to sell my property but instead of selling I rent it out… Read more
after one year I visited my property after one year and walls behind my bathroom were damaged with the water leak and i ask them come and have a look one of the person from grout guy came and he looked into it and told me the boss will call you. Boss called me told me that they can’t do anything only can refund the money then I hired independent plumbing company they sent me report that it is happening because of the grout guy didn’t do the job properly. I contacted The Grout Guy the person name [Name Removed] said they can’t do anything only thing they can do is to refund the money that’s it but cost repair is very high. So I’m going with the lawyer and also I’ll raise the issue through Current Affairs soon. So pls avoid this company they only want your money. I want to give zero star but there is no zero star.
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The Grout Guy’s are terrible, do not use them! They are super expensive and their work is horrible. The grout was not too bad apart from chipping a couple of tiles, but their silicone work is appalling. They also hung sheets up in our bedroom to separate the bathroom and took off a heap of paint off the walls, they didn’t say anything about it and just left thinking we wouldn’t notice. Still waiting to hear from them about fixing it. Show details
The grout guy who regrouted my ensuite did an amazing job. It does look amazing. Was very pleasant and polite. Thanks again Anne
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Person who came to quote was extremely knowledgeable and great. But work was below standard with grout left over tiles and tapware, gaps, damaged a tile (we luckily had a spare) but new tile not layed plush with others. All photos attached are after work supposedly completed. It will be a week from work before someone can come and have a look to see what needs to be fixed but shower can't be used as not guaranteed that it is waterproofed. Show details
Thank you Mohammad for a professional job of fixing our shower, exceptional service, highly recommended.
We had our 30-year-old shower regrouted by the Grout Guy. Ram did a fantastic job; it looks like new! Very happy. The whole process was easy, and the communication was prompt and clear at every step. Before and after photos shown.
Latest follow-ups
The Grout Guy did some grout repairs for me a little over two years ago. Unfortunately the grout was again coming adrift but they returned promptly to fix the work at no cost. I do recommend this company.
Follow-up · The repair was quick and easy. The shower floor tiles were “drummy” and underlying water caused the grout to peel. The floor is now sealed but the long term fix may be to relay the tiles. The Grout Guys prompt return after more than two years was commendable..
Amazing job, clean and the final result beyond expectation. The grout guy did an excellent work and executed the service with attention to detail and careful in keeping everything in place and clean.
Follow-up · The job took around around 4 to 5 hours. The colours matched well The work area was left tidy.
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During the estimation process, we were clearly told that basic grout carries no warranty, but if we upgrade to epoxy grout, a 10-year warranty would apply. This was not a verbal promise alone—it is clearly stated in their own documentation. We… Read more
proceeded with the epoxy upgrade specifically for that reason. Now the grout has failed, and despite the written warranty, they are refusing to honour it. Calls and follow-ups have gone nowhere. What was sold as a long-term, premium solution has turned into a costly mistake. A warranty is only as good as the company standing behind it—and in this case, it means nothing. Avoid them for good.
Follow-up · I called Grout Guy for a new quote for other bathrooms and they came. The guy who came said it should be covered under warranty but the person who called couple of days later said it isn't. Since the reply from Grout Guy, I called again and they said someone will call. But no one called. You have my details so call me.
Positive reviews
We had a very good experience with The Grout Guy. Everyone turned up on time and the confirmations by text of booking and appointments were very useful. The quality of work was excellent, no mess to clean up and very clear instructions on how to care for the grout afterwards. Hardeep completed our jobs without fuss and on time. Very happy. Simon
Amit helped us regrout 2 bathrooms. From quoting to finish, he showed great patience and professionalism, and delivered high quality work and left the space spotless.
Mohammad (Vic) was excellent, skilled and knowledgeable and one of the cleanest tradie I have experienced. To early to tell if the leak has been resolved hence the 4 stars.
Negative reviews
The contractor who attended was very polite and professional. Visually the grout work was of a high standard. The shower stopped leaking for a few months but within a year the moisture damage continued. Further testing by NRMA shows that the moisture was solely caused by failed shower waterproofing. My invoice proclaims a "10 year waterproof… Read more
warranty" and I have just reached out to The Grout Guy to see if this can help. I will update my review accordingly.
Please do not use this company,I'm a carer and saved for many years to replace my shower . The grout guys charged over $8000 just for the shower and the shower has leaked every year multiple times. From a rude installer to more damage and leaking showers I highly recommend not to use
Poor experience. Discovered the shower floor was chipped by the Grout Guy after he left. Did not let us know. Initial repair by Grout Guy was faulty. Second repair needed. Five weeks without use of the shower! No compensation offered or received.
Recent reviews
Interaction with The Grout Guys was a great experience. At every stage of the process from request to quote they excelled. Joshua did a fantastic job regrouting our bathrooms, toilet and laundry. His work was excellent and he was reliable, polite and cleaned up each day. Would highly recommend this company and Joshua whose work standard, quality and finish was exceptional. Thank you
We had the shower and vanity re-grouted by Brendan from the Grout guys and he was very polite and very professional in everything he did.We were exceptionally pleased with the entire experience.
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Thank you to Hardeep who arrived on time, was very professional and extremely hard working when he regrouted the shower in my family bathroom. The shower looks brand new again and I'm extremely happy with the job.
I am so happy to recommend The Grout Guy. Migel did an amazing job on the wall tiles and floor tiles in my ensuite for me. Add to that the fact that he arrived on time, worked hard and left no mess behind which makes me one very satisfied customer. Ten out of ten from me, Migel!
Professional service from beginning to end! The whole process was very well organised and communication was very precise and clear. Tarek did an amazing job of our main shower, it looks brand new! Thank you ☺️
I was very happy with the work that was done on my shower recess. He was punctual, pleasant, respectful of my space and responsive to my needs (I work from home so had to work while he was there) and cleaned up beautifully. He did a great job and I have no hesitation in recommending his work.
Excellent comms from Phoebe on reception, to Paul with quote and Jake with completing the grouting and sealing on our 1970s shower stall which has been leaking water for 27 years. Great guys, great price, great job! Highly recommend (in SA).
Jake did a good job. Tiles and grout a lot brighter. He was very punctual and friendly. He explained what he had done and how to care for it. Also cleaned the area after
These guys came out a year ago to regrout my ensuite shower and second shower. Unfortunately after a year whatever they did it didn’t solve my issues and I’m still having leaking issues and I believe they didn’t remove all the grout and just went over what was there orginally. Now the grouting they did is already “coming out” and I’m now paying another company to fix it. Show details
Shoaib from The Grout Guys did an excellent job of regrouting my shower, vanity and kitchen. He was on time, cleaned up afterwards and gave me additional advice on my shower tiles. I would definitely use this company again.
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