Caressa was fantastic over at the Kotara store. I went back time and time again and she was so patient on every visit and helped me with any questions I had and made sure I was confident with all my decisions! She had so much product knowledge and was soooooo helpful! I was completely overwhelmed and without her I wouldn’t have been able to choose!!! Thanks so much Caressa, you’re a star!!!
A very easy and smooth experience buying a mattress here at castle hill. Mary was very patient and gave a us all the details we needed. Helped us in choosing the right mattress for ourselves Show details
Reviews with attachments
Thank you Amanda and Tegan for the excellent help. I went in to buy my son a king single mattress and was given amazing service! Show details · 1
Thank you Jhon for taking the time to help us to pick our bed frame, well explained about colours availability and delivery. good service and stylish furniture Show details · 1
The dream suite waterproof mattress protector is great! We have one currently for our middle child’s bed and nothing has ever leaked through! It has been washed and dried and still looks brand new! I went in to the store today to order a new mattress and base for our youngest and purchased another mattress protector! It has been 100% better than… Read more · 1
any other mattress protector I’ve ever had! Also a special mention to my sales person Esperanza who made my shopping experience easy and enjoyable.
On Saturday morning busy day, the team of Amanda, Roman, and Ismail are really supportive and providing their expertise in service to guide us for our mattresses and bed frames. Cheers for the team and appreciate their warm hospitality! Show details · 1
Bought the Felix bed in their MTO Muse Forest. Great bed, great storage, so worth the wait. Thank you sleeping giant. Show reply
I purchased a Sleeping Giant Leo Lift Queen size bed base for my adult son. It was a fantastic purchase, every bit what the salesman and saleswoman said it was. They both where honest about the structure and quality of the bed base. I am completely satisfied with this Outstanding quality bed base. (Yes, I assembled it myself, following the… Read more · 1
instructions and it was so straightforward). I can highly recommend Sleeping Giant store in Hornsby. Very honest and experienced retailer. Sincerely, Thank you Very happy purchaser. Humberto Ho
I had previously made purchases from Sleeping Giant Campbelltown store. So I knew where to go when I needed a new Queen base it was where I went. I was served by Kasha, (Awesome lady) and told to expect a 6 week wait. The bed came in sooner than expected after only a week wait. The Delivery men were friendly and awesome too. The Calypso Bed in… Read more · 1
Nutmeg is beautiful but sadly the Slats are Plywood, they are rough and coming apart on some of the ends. If I had known I may not have bought it, I'm going to use an old beds pine slats if the fit when I go to turn the mattress, as I'm scared the Plywood Slats will rip the SG mattress.
The bed frame arrived faulty, with no latches or hinges to attach the other parts, making it impossible to assemble. I had already paid for a professional assembler, so that money was completely wasted. Although a replacement has been offered, it doesn't make up for the inconvenience, extra cost, or time wasted. I'm now sleeping on the floor while… Read more
waiting for the replacement bed. If faulty products are being delivered, customers shouldn't have to deal with all this hassle. Better quality checks are needed before shipping. I wouldn't recommend buying this product based on my experience.
- +3
I bought a queen mattress, a single mattress & a chair from the Castle Hill store on 28/5. The items were delivered on 1/7. As soon as the queen mattress was placed in my bed frame I noticed it did not fit so I immediately returned it to its packaging & contacted the store, told them what happened & that I wanted to return this mattress. The other… Read more
items were fine. I was told I needed to fill a form online & head office would organise the return which I did. Over the next week, I have been going back & forth with Customer Service trying to get a refund & return the mattress. I was asked to send photos, I did. I was asked to send measurements, I did. I was told there was nothing wrong with the mattress. I reviewed the T&C on the website only to be greeted by an error page. I then used their AI bot to ask about returns & it advised items could be returned. I also used the AI bot to review their T&C. I shared these with Customer Service. Still my request was rejected & I was told to consider buying a new bed frame. After spending $2,000 with this company, they ask me to spend more but don’t refund a brand new, unused mattress in its original packaging. This is the first time I have shopped with The Sleeping Giant & will never shop there again. In the past I have bought my mattresses from Harvey Norman & Myer & they have sorted out any issues we had no problem. I would encourage anyone reading this to reconsider purchasing from this company. The Customer Service team is unhelpful & rude.
Latest follow-ups
I am very disappointed with this purchase. I only decided to buy this bed because I was informed that it was in stock and would be available in time. I specifically needed the bed by the weekend, and the situation has been extremely frustrating. … Read more
The product did not meet expectations and has caused significant inconvenience. The delivery guys just left the pieces everywhere, leaving the bedroom in complete disarray and requiring me to wait for a warranty claim now.
I expected prompt and clear communication regarding the next steps to resolve the issue, but instead, I only received automated responses. This has added to the frustration and disappointment with the overall experience.
I would strongly recommend improving both product quality checks and customer support response times.
Follow-up · Hi Team When I initially got the bed, two of the side rails were damaged. Then the delivery guys told me they'll leave the stuff at my place and asked me to lodge a warranty claim. Then the shop contacted me after a day and asked me if I want a 50 dollar money back or a replacement. 50? Kind of funny. I told I need a replacement. I got a… Read more
Find out how The Sleeping Giant NSW compares to other Furniture Shops
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About two weeks ago we gone to Caringbah Sleeping Giant to purchase Two Mattresses and Two Bases We had the worst experience ever We where to get our mattress with one of the base but two weeks waiting for them we get a phone call saying that they… Read more
can’t find the base We where told we have to sleep on the floor We are 75/78 years old We can’t sleep on the floor We asked them when are they coming they couldn’t give us an answer as they couldn’t find the base Really how can you sell a mattress with out finding the base We where very upset as we all ready purchased another base for the second mattress They delivered the mattresses but with no bases We had to go back to the store and asked for full refund as we couldn’t sleep on the floor with two knee replacement and heart issues plus hip replacement They had no empathy at all as we called the manager of Sleeping Giant and his customer service was very poor and disgusting As we asked for full refund and left the store in half an hour they find the base Really what is this ? We also purchased a spray protector for $ 29 dollars that the lid was all broken and asked for another they answered was we put sticky tape They only concern was how to make a sale and take your money The guys that delivered the mattress we asked them to take the rubbish with the as they where going to take the other mattress they refused After all it is the cartons and the plastic of the mattress We find this a disgusting poor after sale customer service We will never purchase or Recommend Sleeping Giant to anyone one I will make sure I will tell all my lady’s in the pool Very poor service
Follow-up · No It was terrible With the spray they where going to put sticky tape around it and give it to us It was unacceptable So we asked for a full refund They told us they can’t give us a refund they will forward it to head office and head office will refund us the $29.00 Took them two days to respond to us It was disgusting The solution was that… Read more
Dear Tsolakis, Thank you for sharing your… Read more (+1 reply)
Sean assisted with my purchase he was knowledgeable and very helpful. He clearly explained the differences in the products available and he made it easier for me to refine my selection. Show details · 1
Follow-up · Very competive Pricing. Delivery process yet to be assessed but I need to give 4 days notice which is reasonable. King Single beds were my main focus and I chose the gaslift option with easy access storage.
In-depth reviews
From the moment we first walked in, Amanda and Ismail made the entire experience absolutely outstanding. Their customer service is truly second to none. They are incredibly kind, patient, welcoming, and genuinely care about helping you find exactly what you need. They never make you feel pressured or rushed and instead take the time to explain… Read more · 1
everything clearly, answer every question, and ensure you're completely comfortable with your decision. This isn't our first experience with them either. My uncle purchased a mattress through Amanda and Ismail and had such a wonderful experience that it gave us complete confidence. Since then, my sister has also bought a mattress from them, and now my mum has too. Every single experience has been exceptional, which really shows how consistent, reliable, and trustworthy they are. Amanda and Ismail have such warm and friendly personalities. They speak so calmly and kindly, making you feel comfortable from the moment you meet them. It's rare to come across people who genuinely care about their customers the way they do. They go above and beyond to make sure you're happy, and their professionalism combined with their genuine kindness makes the whole process enjoyable. If you're looking for excellent service and people you can truly trust, I couldn't recommend Amanda and Ismail more highly. They have earned our family's trust time and time again, and we will continue coming back whenever we need another mattress. Thank you both for making every experience such a positive one. You are both an absolute credit to your business, and I will definitely be recommending you to all my family and friends. If I could give more than five stars, I absolutely would!
I purchased a piece of art, the circumstances made it impossible for me to actually see the art in person, but the experience at Sleeping Giant was made so easy all thanks to Amanda and Tegan. They went above and beyond on so many levels to help me, even sending photos of the art (special thanks to Tegan) then following it up with numerous emails… Read more · 1
and phone calls, they arranged delivery seamlessly (special thanks to Amanda for that) !! Couldn’t possibly ask for more!
Both Amanda and Tegan were not only knowledgeable, but also genuinely warm, friendly, and professional throughout the entire process. They took the time to understand to understand me and made what could have been a stressful decision feel effortless and enjoyable.
Their attention to detail and commitment to customer satisfaction truly stood out. It’s rare to come across service this outstanding, and I’m so grateful for the care and effort they put into making everything perfect.
I couldn’t recommend them more highly—Amanda and Tegan are absolute stars, and Sleeping Giant is lucky to have them!
⚠️⚠️ BE AWARE! ⚠️ ⚠️ ⚠️⚠️ DONT BE A FOOL! ⚠️⚠️ Don't buy products from Sleeping Giant. They don't honour their own Quality and Warranty. And they have the worst support team. We bought two mattress from SG and one of the King mattress(paid around $1000) came faulty. Ordered firm mattress and we got a soft mattress and it sinks in edges and in… Read more
many places. We reported within 2hrs of delivery and after lot of efforts in sending emails for about 4days with countless photos and videos they blamed our bed base. Such companies should be ashamed of running the business to scam the customers. I shared them photos of our bed base in multiple angles and still they balme our bed base. Worst thing is all this happened in just 4days from the time of delivery. I even asked them to come and take a look by themselves but they don’t have guts to come and look at their faulty product.
Good luck to the people who are going to buy the products from SG. Hope you get non-faulty product. Otherwise you are a fool like me!! ——— For reference see the message we received from their support team
Thankyou for the email, But from everything I can see you have received the correct mattress.
The only thing I would like to add is that the base in the store is a firmer support than the bed frame you have shown in the photos attached.
We’re sorry to hear about your experience,… Read more
Positive reviews
Ismail was great in assisting us in choosing the right bed for us. He explained all the different beds and their firmness, helping us to make the best decision. Overall great experience, would recommend!
Naaz was so welcoming and helpful in making our purchase. She was so friendly and made us feel really heard. Would really recommend shopping here, especially if Naaz is there :)
Naaz was extremely helpful in finding us a mattress and bed. She was very kind and humorous. Easy to engage with. She has a lot of knowledge about what a customer needs not just based of off what is most expensive. Show reply
Negative reviews
Chose bedbase and bed for my son back 2/11/26 every bed in a double that I looked at was out of stock [Name Removed] advised me to gonupto a queen size mattress but that's to big [Name Removed] said Kensington mattress would come in 3 weeks time that's today so today I rang [Name Removed] he said the mattress Kensington on the double will be… Read more
another 4 weeks .I said to [Name Removed] cannot wait that long ,[Name Removed] said my only option was to go upto a Queen size bedbase and mattress and oh my god that's going to cost and arm and a leg [Name Removed]. told me total price wound be 2900.00 for bedbase and mattress in the luxe brand . Frankly.am extremely disappointed there's no way I can afford 2900.00
Find out how The Sleeping Giant NSW compares to other Furniture Shops
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Well, what can I say. Its all smiles when you are actually buying something but try and complain or return anything and they dont want to know! Bought 2 sidetables that I measures precisely but would not fit when delivered. Tried to return only to… Read more
be told that I would be charged a 30% fee to return plus a pick up fee of around $125 (cant remember the exact amount but thats near it) I asked why I hadn't t been told about the 30% and Helena (Hornsby store) got quite unfriendly and said its in the Terms and Conditions. How about directing me to them before the purchase or using your 'customer service skills' to advise me of them. Honestly, it was all downhill after that, unfriendly, not interested, unhelpful. Would NEVER buy from this company again. Have heard similar stories from friends and relatives. Much better service elsewhere and (thank God) much more competition.
Follow-up · Of course no follow up from The Sleeping Giant. What can you expect from such a low rate company who don’t follow up, don’t listen to you when you want to return something, unfriendly, unhelpful, don’t explain Terms & Conditions. As I said before all smiles when you are buying but a different attitude when you have to complain. NEVER AGAIN
We’re sorry to hear about your experience, Marie.… Read more (+1 reply)
We had great service at sleeping giant taren point store and then it went dramatically down hill We ordered bedroom furniture which arrived without the legs. I spoke to the staff on the 1800 number and explained our situation In short I was told not there problem but the manufacturers issue. I disagree as our contract was with sleeping giant.… Read more
The customer service was awful and I felt bullied by the staff and unheard. 48 hours later still no answers and I’m unable to use the furniture I paid for. I would never recommend this company
Hi Louise, thank you for your feedback. We’re… Read more
Recent reviews
We had the pleasure of having Naaz assist us with choosing the right mattress. She was so friendly, knowledgeable and helpful, which made the whole process of finding the right mattress so easy. We’re very happy with our purchase and really appreciated her help. Show details
Staff were lovely. Mattress arrived today, very disappointed with delivery men! I was told they would carry my old mattress downstairs’ for me but they refused and said they aren’t allowed to. So I had to call my son and daughter inlaw to struggle with them which I wasn’t expecting as I’m in my late 60’s and unable to help. Show details · 1
Went to AUburn Sleeping Giant and was looked after by lovely Joe and the team. Fabulous service, patient and very thoughtful and accommodating. Highly recommend. Show details · 1
Naaz provided friendly and helpful customer service. She provided all the information I needed. I came back the next day to choose the right colour. She gave great advice. I would highly recommend speaking to Naaz for any Sleeping Giant product enquiries. Show details · 1
Halina was incredibly knowledgeable and was able to help me find the perfect mattress super efficiently. She listened to my needs and was really personable, she made the whole experience very enjoyable. Thanks so much again! Show details · 1
We have made several purchases at Sleeping Giant, Castle Hill and have received great service on each occasion. Naaz went above and beyond to assist with this latest purchase. Show details · 1
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We’re sorry to hear about your experience, Amila.… Read more