The Sleeping Giant NSW, Auburn

I was looking for a trundle bed in white wood and although the store didn’t have one like that I was shown an alternative one which my husband liked very much for its versatility. Show details ·  1

Great Customer Support Team and Fantastic Products! – I purchased A&S Double Mattress. Joe was fantastic and took me thru various mattresses. Ultimately, he suggested me the best one that suits my requirement. It's a great mattress! I thank him so much! Maria is very helpful and she took all pains to follow up with the warehouse reg. the delivery of the mattress. She even chased the warehouse over… Read more

the weekend. I couldn't believe, I would be getting the new mattress on Monday! It was delivered as per the original schedule. Maria was fantastic!

Kayce was very helpful while doing the order and provided me with accurate information about delivery from time to time.

Overall, it's a wonderful Customer Service Focused Team! It's pleasure to work with this team. :)

Reg. products, they are great for the value!

In fact, after placing the order, I found one couple outside SG store, whom I saw earlier in Amart, looking for mattresses. Then I suggested them to go inside and have a look at the mattresses. I even asked them to meet Joe :)

Ven

Pretty sour experience – Bought my sons first 'big boy' bed in Oct, upon opening, the item received was damaged. The exchange was supposed to take 2-3 weeks as they had to source from a store in another state. Thought this was weird, but i waited patiently. Called on week three to confirm the delivery date/time, no one knew what I was talking about. "We will investigate… Read more

and call you back" they said. Didn't receive a call back. Chased the warranty team again, they said they will call me back. Surprise, they didn't call. I sent an email to the store and warranty people, and called a fourth time. By the fifth call between the warrant team, they sourced another bed from a local store and it would be delivered in 2 weeks. True to form, they called me today (the day before delivery was to take place) and told me there was a "mishap" and there never was a replacement bed. I asked for an immediate refund which will be 2-3 or maybe 5 business days. What they don't mention, the refund will take place after they collect the old bedroom suite. Seems funny they take your payment within seconds of you swiping your card, but cant press a button at their end to give your money back. I asked if the drivers originally scheduled to drop off the replacement would come and take the entire suite away. Seems a fair question, but no, I would have to wait another week. I gave them the option to collect as scheduled or collect from the footpath at their convenience. Sure enough, the drivers mysteriously became available for the same date/time. My son has been without a bed for almost two months, either sleeping on the mattress or sleeping in our bed which has been fun for my wife and I not to sleep ourselves. We are creeping up to Christmas, I called around some other bed stores and delivery is booked up until the New Year or fast running out. They promise the world to get your money, but can only offer apologies in return.

Return Customer - Happy Again – This is the second time we've bought from Sleeping Giant at Auburn. First was a queen bed with 4 drawers and this time we bought 2 of the same queen beds for upstairs. The existing bed we bought is still lovely and comfy to sleep on so we wanted the same again for both rooms upstairs. Yes - we still shopped around and were offered floor stock by… Read more

other stores for a price that was still higher than what we ended up paying at Sleeping Giant. Maria at the store was an expert in finding our same bed and did a wonderful job in ensuring we get a good deal (again). When it came to delivery, the guys said they couldn't get it up the narrow round staircase. They were very polite guys but couldn't do it because the beds were extremely heavy & afraid of breaking the staircase timber frame. I rang the store and Joe organised the warehouse to send 2 more people that same afternoon. Voila! The beds were carried upstairs (after the drawers were taken out as first suggested by Maria). They put it all together - What a great job Sleeping Giant. Will always buy our beds from you. Great service that followed through from the start to the end. Thankyou!

I just purchased a bed frame from this store. The sales rep Maria was extremely helpful and absolutely amazing! She went above and beyond to answer any questions I had, and kindly made further inquiries about the product for us. She was knowledgeable, professional, and patient in when helping me find the perfect bed! I am so grateful! Show details ·  1

Maria and Joe were very helpful. Particularly Joe. He was very knowledgeable and was not pushy Show details

Sean assisted with my purchase he was knowledgeable and very helpful. He clearly explained the differences in the products available and he made it easier for me to refine my selection. Show details ·  1

Bad Experience – This has to be the worse experience, ordered and paid a deposit since late June and was told order would be arrived by September, now they called and said it’s going to be late October, worse part is, the bed frame is available, however they won’t split up the order unless I pay the remaining balance in full even those other items not going to be ready by late October. What a joke of a business Show details

Avoid! Avoid! Avoid! – Avoid! Avoid! Avoid at any cost! The most terrible experience I ever had buying a furniture! They schedule a delivery timeframe and they never showed up! I called them and they said it was the driver's fault, they scheduled another time which was in 10 days! they 2nd time didn't show up either! when I followed up they only offered a refund! after… Read more

18 days waiting for a bed & mattress & sleeping on the floor they just offered a refund! When I was at the shop to buy the bed & mattress at first, within half an hour I saw 2 other customers who were extremely angry & disappointed. I should have learned from their experience!

Pay COD – Stuffed up delivery arrangements and didn’t care in the least they had my money. Shop assistant tried to lay blame on me and said to sort out problem I would be putting other customers out. Callous and uncaring. Show details

Went to AUburn Sleeping Giant and was looked after by lovely Joe and the team. Fabulous service, patient and very thoughtful and accommodating. Highly recommend. Show details ·  1

After a long search I finally found my new bedroom furniture in the Sleeping Giant Auburn store! I am very impressed with the service I received. Maria, who helped me was genuinely lovely—helpful, polite, and full of great advice that made the whole process easy. She also went out of her way to be flexible with the delivery arrangements, which I really appreciated. Highly recommend. Show reply

We recently purchased furniture from Sleeping Giant at Auburn store, and we had an amazing experience thanks to Maria. She was extremely welcoming, professional, and patient throughout the whole process. She took the time to explain everything clearly, answered all our questions, and made us feel very comfortable and confident with our purchase. … Read more ·  1

Maria went above and beyond with her customer service, and we truly appreciated the care and attention she gave us. She also helped us with a great discount, which made the experience even better.

We are very happy with the service we received and would highly recommend asking for Maria if you visit Sleeping Giant. Truly a five-star experience!

Joe and Maria were so helpful and friendly. Their product knowledge and setting up delivery made the whole process so easy and I cannot recommend their services enough. Show details ·  1

Great range of mattresses to choose from and Maria was extremely helpful and made our purchase very quick and easy. We are very happy with the mattress we purchased. Delivery was also very good, delivery tracking was accurate and the delivery men were very friendly and helpful Show details ·  1

I recently purchased a king single bed with a trundle under, along with choosing an Art & Science mattress and a separate headboard. I then decided against the headboard and the team at Auburn were very helpful with the cancellation and refund. I had also organized the collection of an old king sized mattress but after being able to give both… Read more ·  1

the bed and mattress to a family member I phoned again to cancel the pick up of the mattress. Again the staff on duty were very helpful and organised it. Maria, Sean and Ali were all very courteous and even though I was cancelling things they were patient with me. Nothing was too much trouble. They also followed up on the delivery day to confirm everything. Great service. This is the second time I have purchased items from Sleeping Giant at Auburn. 5 stars from me.

Shop was nice display. We lucky meet one of most friendly people maria, she understood what we need and give us a good suggestion and explain all the things very clear, perfect knowledge with sleeping market, easy to communicate, recommend for anyone who think to buy sleeping stuff. Show details ·  1

I purchased a Platinum Firm Mattress today from Sleeping Giant at Auburn Maria at Sleeping Giant, Auburn was absolutely brilliant. She and the other staff were very knowledgeable and patient for me to make my mattress selection. For me, when selecting a long-term, personal item like a mattress I believe it essential to see and try the item… Read more ·  1

in the store before purchase. Sleep Giant at Auburn had a large number of mattresses for me to try and make my selection. I was very happy with my purchase

Was looking to buy a bed and came across Sean. He was extremely helpful and very knowledgeable. At the end of the day I got what I needed and I’m very happy with the purchase. Show details ·  1

I bought from Maria twice at different times for two mattresses. She was very helpful and nice both times, and the guy who works there was also really nice. Great service overall! Show reply

Maria was absolutely wonderful. She was friendly and patient. She took the time to help us find exactly what we needed and made the whole process easy and pleasant. Thanks to her excellent service, we made our purchase today with confidence. Highly recommend Maria for her outstanding customer service! With many thanks, AW:) Show reply

Excellent service and knowledge from Maria and Joe Thank you Show reply

We came here to buy mattress,maria was so helpful and kind Show reply

Was served by Ali .Very polite and understanding. Very happy with price and service. Show details ·  3