The Sleeping Giant NSW, Marsden Park

“Amanda was fantastic—she spent quality time with us, explained everything clearly, and helped us choose the right mattress. Her knowledge is excellent, and she was very professional and polite throughout. Really appreciate her help!” Show reply

Amanda was very wonderful and helped my father and I pick out the very best mattress for my double bed. The sweetest person with the very best customer service. She knew exactly what to recommend and I'm very happy. Show details ·  1

Amanda went above and beyond to help us today. We asked about some furniture which we had seen in store some time ago and couldn’t find. She asked questions and was able to recall the name of the furniture and was able to advise us that unfortunately it had been discontinued. They did have some stock left in store but unfortunately was the wrong… Read more ·  1

size bed. The fact that Amanda spent the time with us and looked into our inquiry was very much appreciated. Her customer service was amazing and we would like to know we are very thankful.

Fantastic service, really appreciate the detail and care that was put into explaining everything to us. The recommended product really hit the mark. Couldn't have been happier with the purchase. Thank you Roman! Show reply

We have always been a fan of Sleeping Giant and we bought another set of mattresses and bed from Sleeping Giant. Special Mention to Roman for his help in our purchase. Very thorough in his product knowledge and pleasant customer experience. Totally recommend Sleeping Giant to everyone. Show details ·  1

⚠️⚠️ BE AWARE! ⚠️ ⚠️ ⚠️⚠️ DONT BE A FOOL! ⚠️⚠️ Don't buy products from Sleeping Giant. They don't honour their own Quality and Warranty. And they have the worst support team. We bought two mattress from SG and one of the King mattress(paid around $1000) came faulty. Ordered firm mattress and we got a soft mattress and it sinks in edges and in… Read more

many places. We reported within 2hrs of delivery and after lot of efforts in sending emails for about 4days with countless photos and videos they blamed our bed base. Such companies should be ashamed of running the business to scam the customers. I shared them photos of our bed base in multiple angles and still they balme our bed base. Worst thing is all this happened in just 4days from the time of delivery. I even asked them to come and take a look by themselves but they don’t have guts to come and look at their faulty product.

Good luck to the people who are going to buy the products from SG. Hope you get non-faulty product. Otherwise you are a fool like me!! ——— For reference see the message we received from their support team

Thankyou for the email, But from everything I can see you have received the correct mattress.

The only thing I would like to add is that the base in the store is a firmer support than the bed frame you have shown in the photos attached.

Made a warranty claim on a mattress I purchased in 2019. Claim was denied as they blamed me for the stitching coming undone. Claimed I lifted it from the top edge, which is impossible due to how heavy it is. There are handles on the side for lift it. I have never had to make a warranty claim on anything before, so now I am very disappointed in… Read more

The Sleeping Giant and how this process went. I was very happy and content with my mattress. The staff in the store were great back in 2019 and let me try all the mattresses in the store. The one I purchased is so comfortable and perfect for my back. Now dealing with their warranty staff has turned me off ever buying from them again. They never called, just emailed, never apologised for the mattress falling apart. Obviously an inferior product if it just going to fall apart after only 5 years.

Rethink your purchase and ensure your warranty is actually worth while.

Such a disappointment – I purchased a ANS Gold Advance Balanced Comfort Pillow top Double Mattress and am absolutely gutted of how disappointment I am in this product!! You would think after investing in a product that is expensive, you would get at least 4-8 years out of it. I barley got a year!!!!!!!!!  Show details

I visited with my mother to look for new bedroom furniture and we were assisted by Amanda, who was absolutely outstanding. She was incredibly kind, patient, and truly went above and beyond to meet my needs. I was quite indecisive, but she didn’t make me feel rushed or pressured into making a decision, which I really appreciated. Overall, my… Read more ·  1

experience was fantastic, and I’ll definitely be returning. Amanda is a true asset to the team, and her manager should be very proud of the exceptional service she provides.

Omid was the staff who had assisted us. He was very professional, friendly and patient when it comes to us making a decision. Appreciate all his services. Thank you Omid. Show details ·  1

Omid was absolutely brilliant with his customer service making sure he explained everything to me in regards to purchasing two new mattresses and also a new bed frame Show details ·  1

We have very magnificent astonishing news about this dear worker working today 21/02/2026 her name is Amanda she is aboustley generous and amazing. We are amazed by the details she had given and advised about the bed we bought and good deals and very good services once again Her name of the worker is Amanda from Garry (Gurpreet Gautam). Show reply

Ok so.. buying a mattress was super confusing and our first visit to sleeping giant was with a lot of that confusion but this store has a nice way of displaying the types of mattresses in a way that you can easily understand the differences by just sitting. And it was easy to understand because of Amanda, she absolutely helped a lot. She… Read more ·  1

simplified entire mattress market in an understandable way and made us realise what we are actually looking for. She is very sweet, we loved the experience and she made sure we understand everything with regards to the purchase. Thanks Amanda

I had an absolutely amazing experience shopping here! The staff were incredibly friendly, fast, and highly cooperative. Every interaction was pleasant, and I truly felt taken care of from start to finish. It’s rare to find such exceptional service, and I would love to shop here again. Highly recommended! Show details ·  1

Talk about great customer service. Tegan, Omid and Amanda were just amazing in assisting me with a warranty claim. They made the entire process seamless. You guys have a great team here! A special thank you to Tegan for ensuring the claim was submitted and approved the same day, all the update calls and feedback is much appreciated. Thank you guys. Will definitely support this store in the future. Show details ·  1

Roman was efficient and helpful with showing us options within our price range, offering detail and education on mattress range, it was a seamless experience! The team was very accommodating and lovely! Show reply

i came in originally to just browse, but omid was so helpful and helped me find the perfect mattress. amazing customer service from everyone, had the best experience and great deals. so happy with my purchase. Show reply

I recently purchased a bed from Sleeping Giant, and I want to share how amazing my experience was, especially thanks to Amanda. She was extremely helpful, patient, and professional throughout the process. Amanda made sure I got the best price possible and even helped with a great discount. She explained everything clearly and made the whole… Read more ·  1

experience smooth and pleasant. I truly appreciate her excellent customer service — she’s a great asset to the store!

Omid was extremely helpful in helping us understand the various types of mattresses available and what we would prefer. He was polite and patient. We are happy for our purchase with a firm dream suite 5. We even got the first time shopper discount. Highly recommend the product and in store experience Show reply

Staff members were very helpful. I had been in day prior to try out some beds and check pricing/specials etc. went back today to purchase. Huge range available all clearly labelled with pricing etc. Very good experience. All friendly (3 staff there). I was given the 50% discount as advertised without needing to buy 2nd item but ended up purchasing… Read more ·  1

a mattress protector to take advantage of the 100 day return policy. He then gave me a $50 New Customer welcome credit which was surprising and appreciated. We asked to pickup today from the warehouse and guys at warehouse were very friendly and helpful too and had the mattress waiting for us and loaded it into our ute and helped strap it down. Couldn’t have been a better experience. Very happy!

Amanda from Sleeping Giant Marsden Park is a gem! She was very friendly and helpful all throughout and even gave us a very good deal! We will definitely come back! Show details ·  1

Very friendly and welcoming staff visited few stores in Marsden Park and came back to sleeping Giant Omid and Shiva were very helpful and explained exactly what we were looking for. Very happy doing business with them Thank you* Show details ·  1

Omid is very patient and very helpful staff.. He helped us pick the right bed and explained thoroughly about the product. Very good experience with this store and highly recommended! The other female staff was also very friendly. Very good Team at Marsden Park! Well done! Show details ·  1

I had a fantastic experience with Amanda at Marsden Park She was incredibly helpful, knowledgeable, and patient while guiding me through the selection process. Her friendly and professional approach made everything so much easier, and I truly felt supported from start to finish. Thank you, Amanda, for your outstanding customer service you made a big difference Show details ·  1

Amanda showed her perfect approach and high exceptional customer service. She guided us understanding our needs to pick the correct mattress which suited our needs. Thank you for your guidance and help! Show details ·  1