The Sleeping Giant Online store

I love my Sleeping Giant bed. I researched the Platinum and purchased it online for delivery from the Kotara store. Unfortunately the legs on one side collapsed a year later. I have a warranty request in and hope I'm not too late! So, just watch those legs folks. There's only one of me, no kids and no pets... the product, the legs are or can be faulty. Show details

Unbelievably poor customer service .... I changed my delivery date weeks before now because it was not noted they will charge me more to deliver it again. Be warned Show details

I purchased a $3000 bed frame from the Sleeping Giant at Hornsby. The bed has been amazing for the first 6 weeks and then all of a sudden the inbuilt LED light built in to the bed frame started making a low level electrical humming noise. I contacted the store and showed them proof of purchase and they were very helpful stating that I should email… Read more

them a photo of the bed and briefly describe the issue I was having. I did that and then their Head Office customer service team began emailing me asking for videos of the fault, batch numbers and requesting that I take more photos of the bed, which I did to the best of my ability. However, I politely told them that I didn't know what a batch number was or where to find it. They then told me they wouldn't fix the issue unless I found it. They later told me it was on the slats. I looked all over the slats and couldn't find it. I took photos of the slats and sent it to them. I told them that the video and microphone on my phone was not sensitive enough to pick up the electrical feedback noise. They then said they won't help me. They told me that they wouldn't send someone out to investigate. The build quality of my bed is AAA grade but the electronics are made of cheap Chinese parts. The phone charger barely even chargers my phone albeit very slowly. DO NOT buy beds from Sleeping Giant that have power, lights or mobile phone chargers attached to them. They will very likely break down and when they do, Sleeping Giant will not help you repair it. I am very, very disappointed. Very poor service. This is appalling.

I can not fault Sleeping Giants customer service. We had an issue with our bed frame, they replaced ot under warranty. The next bed frame was delivered with the same issue. They have offered to collect the bed set and reimburse us. Very happy with the result. The staff online and delivery teams have been great. Show details

Excellent customer service! – I had ordered a bed from The Sleeping Giant, but realised that the bed wouldn't be right for the people using it & also the size of the room. The Customer Service Team, were so nice & helpful & it was no problem at all to change my order! Most places would say that nothing could be done, which would mean it would have been a costly mistake. However, The Sleeping Giant have excellent customer service, I was extremely satisfied! Show reply

Mattresses are great! – My children are extremely happy with their new mattresses. The delivery guys were great but I was disappointed that removal of old mattresses were not added to the invoice when requested at purchase in-store. I was not happy that I had to pay an extra $80 for the removal on the day. Show reply

I purchased the Dream Suite King mattress, and in less than a year it has become excessively soft and sags in the middle, making it very uncomfortable to sleep on. Dealing with Sleeping Giant has been extremely frustrating—they refuse to send anyone to inspect the mattress at home, instead demanding that you take numerous photos from specific… Read more

angles. After all that effort, they quickly dismiss the claim without offering a real solution. Their customer service clearly does not care about genuine concerns and only responds with generic warranty statements and product disclaimers. For a brand I trusted for years, this has been very disappointing. I would not recommend this mattress or expect helpful support from the company.

CANNOT DELIVER WHAT YOU PAY FOR – Does not deserve 1 star even! I have a disability which results in chronic pain and purchased a particular plush mattress from Sleeping Giant. I was told in the Tuggerah store by the sales assistant to “choose the Ultra Lux Extra Comfort as other less expensive mattress models would not be ready until March. Being that I cannot bear to sleep in… Read more

pain that long I chose the recommended mattress and paid extra for it. My order was supposed to be delivered on 30/1/25, they did deliver a mattress and when they left I discovered it wasn’t the mattress I paid for. I contacted them immediately to tell them they delivered the wrong mattress and just got fobbed off all day until I finally got hold of one of the customer service agents at their St Marys factory; she assured me that my correct mattress would be delivered this Thursday 6/2/25. Today I received emails from another staff telling me my mattress won’t be available until the end of March with no given date for delivery. They expect me to sleep in pain until then as they’ve taken my old mattress away and left me with the wrong harder mattress. If I had known all of this prior to purchase I would have gone elsewhere or chosen a different mattress. I feel they have taken my money for something they cannot provide. I’m taking this further to the ACCC and any necessary service to either get my correct order asap or my money back!

Really disappointed – I was informed that our product was out of stock two days after ordering however it was in stock when we did order. I then proceeded to give them the 3 to 4 weeks as quoted and then I phoned them and was told that the product had arrived in New South Wales and I would have them in the first week of December. 2 months after I had ordered the… Read more

product. I then called them on 12 December and asked where the product was and when I was expected to receive it because we are relocating and needed the product by the 1st week of January which is why we ordered in October to make sure that we would have it on time. The customer service representative couldn’t give me an exact date but told me early January which isn’t good enough for a product that we’ve ordered in October. I asked for this situation to be escalated to a supervisor on 12 December. I was told that there was no supervisor available to take my call. We are now without a bed that we ordered on 23 October with no date for delivery in sight. I’d like a refund and the company has told me that they are unable to process a refund at this point in time. I need the money back so that we can purchase from a different company.

Disgraceful – Disgusting service on warranties. Paid nearly 5k for a product and was faulty and they won’t refund or replace. This review will stay here until it’s sorted

Horrible – Process was horrible, we were stuffed around for 2 months waiting for our bed frame before they told us it would be another 14 weeks. Terrible customer service they never gave us any updates. Only reason we found out was when we called up ourselves

Poor online experience – Have used SG for 4 other beds over the last few years and had been great. However this time terrible customer service, 6 months until delivery even though online says available, zero communication - refused to discuss refund. Very poor customer service Show details

Deceiving marketing - do not support – I came across SG online, whilst shopping for a Bedhead and a new set of bedside tables. The website is offering $50 off first purchase of over$299. I’d be spending more than that. So I signed up, subscribed to the newsletter and received the code. Over days I spent all my time looking and browsing and measuring my space to make sure the items I… Read more

choose will fit. Meanwhile I’m receiving SMS and emails about the sales that are going on.

When I finally decided on the items that I’m buying, I find out it is $50 off full priced items only at the end of the checkout when the code didn’t work.

This is quite time consuming. So I gave SG the benefit of the doubt that I must have not read properly before signing up. So I went and tried again as a new person. Well what do you know, NOWHERE does it say ANYTHING about FULL PRICE items ONLY from beginning to end.

Only after you sing up and respond to their message with a Y FOR YES that you agree to receive marketing then the $50 code would be emailed.

It’s like SG team purposely did this to steal peoples data and add them to the data base to spam SMS and email. Then when you get that far of picking the items you want, people would spend the extra $50 anyway as they have spent all that time! Look I can afford to pay the extra $50 but the way SG has gone about it, I refuse to support that model. Im a business owner myself and this is disgraceful. Deceiving marketing and wasting customers time.

Online ordering easy, frustrating overall service following – The plus side first- The quality of the items delivered bedside tables, bed and drawers as described online. The service Received when damaged drawers was delivered was excellent, great communication and follow-up. Now for the negatives, and they were a few Similar to other reviews, The delivery times quoted online were in accurate. Had to wait… Read more

over five months for two of the items.! Difficulty in contacting them via their 1300 number. It would go around in circles at some stages and again no follow up.

Be aware when ordering online if you are ordering a couple of items, they’ll only deliver them when all of those items are in stock…. The communication during the ordering and delivery process was only initiated by myself, limited follow-up by sleeping giant.

No service, and Items that are stated ´In Stock´ are not in stock! – I ordered a King Single Bed Frame Online on the 4th of December and it was stated that it was in stock! Well I am still waiting for over a week now, and all I have in my status that it is in process, whatever that means! I called the customer line and had to hang up after waiting for 2 hours! Absolutely disgusting!

Best service from Amanda – Went to sleeping giant looking for four beds and mattresses and was served by Amanda, The store manager. Such a great experience and was satisfied with the quality of products! Would 100% recommend this store if you are after beds and mattress Show details ·  1

Purchased an in stock item- advised 12 week wait – Purchased an on-line order for a listed in stock item. Advised post purchase completion that there would be a 12 week wait as the stock is not in. The website still has our same bed purchased as in stock. Have been unable to contact any of their contact numbers despite many attempts for an update and the pickup warehouse listed in our invoice listed numbers is disconnected- Dodgy Show details

Sleeping Giant Salespeople at Marsden Park – The 3 Ladies Farah/Amanda and Iesha were AMAZING, we will certainly recommend the store to family and friends, thanks Ladies Show details ·  1

This is what we’ve been looking for! – Thanks so much to Chris who is very welcoming and felt like our personal assistant! We purchased a gas lift bed and are very happy. Show details ·  1

Great product, good price – Mattress delivered this morning as promised - chose to buy from Sleeping Giant after extensive online research, and because of a previous purchase of a folding guest bed,(probably the largest most robust available in Australia!) This transaction included above & beyond service like free delivery when we struggled to get the bed into my car. … Read more ·  1

With latest purchase, all store employees (especially Gavin) so professional, courteous & helpful; delivery drivers outstanding. The Sleeping Giant is an example of the best.

Liars, still waiting my delivery – Bought a mattress online, supposed waiting 2 to 4 weeks delivery. 9 weeks after, still waiting. Every week a new excuse. If the delivery is that shi*, I'm worried about the mattress quality. Show details