The Sleeping Giant SA, Mile End

Do not do business with them! We bought a nice *looking*, not cheap Art & Science Platinum "Firm Support" King size mattress from Sleeping Giant Mile End on 26 Nov 2021. We discussed the 10 year warranty period with them and that gave us confidence to purchase, thinking it would remain comfortable for at least 10 years. Sure enough within a few… Read more

years (well within the 10 year warranty period) the mattress is no longer fit for purpose - two narrow grooves/troughs formed where we sleep causing us to roll into uncomfortably into. Of course you can't see the problematic deformation because of the top foam layer masking the issue - this is what they use to weasel their way out of honouring their warranty and replacing their unfit product. I'm will continue to press for their warranty to be honoured, terrible service. In the meantime I will advertise my negative experience, seriously poor form. They need to learn from companies like Costco which have awesome customer guarantees for their products.

Was served by Lee at the Mile End branch. His customer service skills were excellent. He was knowledgeable, efficient, friendly and thorough in explaining the product I purchased. I Highly recommend Lee as a valuable employee as he is an asset to your company. Dimitra

Outstanding Customer Service I had an absolutely fantastic experience at Sleeping Giant, thanks to Tamara. From the moment we arrived, she was warm, welcoming, and genuinely attentive. Tamara took the time to really listen to what we were looking for, offered thoughtful advice without any pressure, and made the entire process seamless and… Read more ·  1

enjoyable.

Her product knowledge was exceptional, and she went above and beyond to ensure we felt confident and comfortable with our choices. It’s rare to come across customer service that feels so genuine and caring Tamara is a true asset to the Sleeping Giant team.

Highly recommend asking for Tamara if you’re shopping here. She made the experience unforgettable!

First Time buying a mattress. After being to numerous other shops, Tamara from the Sleeping Giant was an amazing help. She made it so easy to find the perfect bed, explaining the ins and outs for our first time. 5/5 Stars, I would definitely go again! Show details

We went into Mile End store looking for a new bed frame. The store was well laid out and tidy. We found the perfect frame for an amazing price. But the best part of our experience was Liana, she was absolutely phenomenal. Super friendly, incredibly helpful and just overall the best employee anyone could ask for. My husband and I have had an… Read more

incredibly stressful week so having Liana help us the way she did, just made our day. I can't comment on the bed or delivery as yet, but just wanted Liana recognised for her outstanding customer service.

I asked for the details written down for a bed I was considering. They wanted all my personal information for this and have then proceeded to send me this review link and also called me for a follow up. So I haven’t bought anything from this shop and I never will and I’m very bothered by the amount of intrusion I’ve received for a simple enquiry.

Extremely disappointed with my experience at Sleeping Giant. I spent $3,000 on two mattresses and two bed bases after a lot of careful planning and saving. When the bed bases couldn’t be delivered upstairs (despite my existing queen bases fitting just fine), I had no choice but to return them. I kept the mattresses, worth $2,000, and paid the… Read more

full $130 delivery fee.

Then came the kicker — a $200 cancellation fee for the returned bases. This was not a change of mind, but a logistical issue on delivery day. The company still profited handsomely from the sale, and the returned items will no doubt be quickly resold given I had to wait over three weeks for delivery. The fee felt like nothing more than a way to squeeze the customer for extra dollars on the way out.

Even worse was the response when I questioned it. The store manager implied that I should be grateful, because other stores would’ve treated me worse. This wasn’t just unprofessional — it was a tactic used to dismiss the customer and shut down the conversation and defend a decision that lacked any real goodwill or logic. Despite my request to speak to a customer service manager, kept getting put back onto the store manager to listen useless excuses.

Sleeping Giant had a real opportunity to demonstrate integrity and look after a customer who acted in good faith. Instead, they chose policy over fairness and left me feeling ripped off. I won’t be shopping here again, and I’ll be warning others to think twice.

After choosing a matters with a medium firm feel I got sold a plush feel mattress. Even though i explained the mistake to the management they wouldn’t be interested in helping me out in any way. Today I have back pain issues thanks to this guys!! Show details

Liana looked after us. Answered all our questions and had great suggestions on the beds we were looking for. Great knowledge and friendly service. A great experience and would recommend highly. Thanks Liana!

Tamara was fantastic! Product knowledge was amazing, highly recommend this store. Show details ·  1

Tamara was the golden shop assistant and was super helpful on finding the mattress I was looking for! She has made my day! Show details ·  1

Jesse was brilliant - super helpful and knowledgeable about the products and delivery process Show details

Tamara gave the most incredible service and I’m so happy with my purchase! Show details ·  1

Today, I visited 5 different bedding places looking for a mattress for our spare room and by far, the best service I received was from Tamara at Sleeping Giant. She really knows her stuff and she was super kind and helpful. She took the time to understand what I needed in a mattress and pointed me towards the right one for me. I highly recommend you pop in and seek out Sleeping Giant. They really impressed me! Show details ·  1

Received brilliant service from Tamara, she was very helpful and knowledgeable in assisting us with our bed and mattress purchase, and we found exactly what we were looking for. Show reply

Purchased the Morgan tallboy today, fantastic service from Liana.Highly recommend Sleeping Giant Mile End. Show details ·  1

Have just purchased a Gas Lift bed, very impressed with the locking mechanism and the overall design of the bed. Tamara went above and beyond with her knowledge and friendly service. Would recommend Sleeping Giant for all your bedding needs. Show details ·  1

Liana was attentive, informative and her product promotion was impressive Overall, it was a pleasure to be assisted by Liana Bravo !!! Show details ·  1

Amazing service from Liana at the Mile End store who looked after us. Show details ·  1

Great customer service – I purchased 2 x Cotton velvet lounge cushions recently and haven’t been disappointed! They’re great quality because they don’t crease after use and wash well without needing an iron. Female shop assistant who’s been at Sleeping Giant Mile End for years was very helpful and friendly as always and knows her stock. I had overlooked the second… Read more ·  1

matching cushion in a different colour when I went to the counter to make the purchase for 1 cushion. That’s when she used her initiative to find the very last matching pillow available which goes perfectly. Thanks Liana!

Great service – We have just purchased from sleeping giant. We are very grateful to Liana for the exceptional service she gave us. She was very patient and took a lot of time to explain all aspects of the beds we were trying to decide between. We are very happy with our selection and highly recommend Liana and this store. Lisa Show reply

Fantastic customer service - going above & beyond – Christie and Tamara at Sleeping Giant at Mile End went above and beyond - their customer service was excellent and they really did what ever they could to help with my decorating needs. Show details ·  1

Great customer service – Thank you to Tamara who went above and beyond in customer service to assist me with a refund issue. She kept in contact with me during the 2 weeks of trying to resolve it. This was my second purchase at this store and both times Tamara has assisted me with her knowledge of products. Show details ·  1

Never ever again will I purchase from the company – It has been beyond a joke dealing with this company at the Mile End Adelaide store, and would not recommend to anyone at all. If I could select no stars that's what would do. Firstly we were quoted one price for delivery both on a business card and verbal, this changed as we were paying for my daughters bedroom suite and an additional $100 was… Read more

added on. $200 for delivery for a 50 minute drive is a joke. Assembly of the bed is $100 then if I wanted the dressing table and two side table legs put on it was $40 per item. I did choose to have the gas lift bed assembled for $100, but all up it has been an additional $300 on top of the bedroom price. I paid cash that I saved really hard for and it felt like a real inconvenience for the ladies to count.

We purchased this on the 15th of September 2024 and was told delivery would be late October early November. I rang first week of November as I had heard nothing. I was told late November. Again no phone call. I rang again late November and was told their was a delay and the final piece would be in the warehouse on the 3rd of December. I rang 5th of December as no one had called me again and then told that my account was on hold as I needed to pay the final $100 extra for delivery. Again no one called me. I paid straight away and was told delivery is confirmed for this Saturday. I rang Wednesday to confirm delivery times and told I was going to get a text that afternoon or Thursday. I received no text messages by Thursday at 4:30. Rang again and apparently my shipment has unbooked itself and now need to wait until the 21st of December.

This is not ok, communication is the worst, customer service is terrible. I just pray my product isn't faulty as per other peoples reviews and holding breath hoping it arrives. I will never buy from them again.

Jamie and Tamara (: – Perfect service, Jamie and Tamara are the best. Jamie gave us good suggestions on beds, wouldn’t buy it without him. Found our first bed and the best people. Loved it and appreciated. Show reply

Stressless – Tamara was very polite & helpful & made it easy to choose the right mattress Show reply