The Sleeping Giant VIC

Don’t go near these dodgey people. We were effectively conned and robbed by their staff and management. Sales guy convinced me that if our foam mattress would fit up our stairs then so would the mattress they were selling is and to try. It didn’t fit and then instead of apologising their management just point you to Terms & Conditions and say… Read more

dimensions are the customers responsibility so they won’t give a refund. How can you con people like that and still be in business. It’s not like it’s $10 you’re taking for nothing… it’s more like a week’s salary. We didn’t even accept delivery, so they still have their mint condition mattress.

We really appreciated the service here. No hard sell tactics, just common sense and attentive. Thank you for your help and time Axel. The bed is great and being Sleeping Giant repeat customers we knew that ahead of time. Such an easy decision. Show details

Delivery service and communication appalling. Wrong furniture on truck 2 days ago but we were just told by SMS undeliverable. We had to follow-up ourselves. We were told it would be a morning delivery yesterday and we informed the store mid-… Read more

morning we had a 2.20pm medical appointment. No delivery by 2.10pm so had to leave the house but we informed the store and they said they would inform the delivery guys. They obviously didn’t as we got a call from the delivery guys at about 3.30pm whilst at the appointment to say they were at our house and we would have to pay for another delivery if they couldn’t leave it. It was left undercover at our front door. We arrived home at 5.45pm but had no hope of moving the furniture inside (far too heavy) as we are seniors in a retirement village. To make matters worse, the furniture was left upside down! It has been extremely inconvenient to move the furniture inside without appropriate equipment. We will not be purchasing from Sleeping Giant again. There has been no follow-up from the store. We have never had a problem or complaint about a service before despite liaising with stores and having numerous furniture delivered over the years.

I found the perfect bed and mattress at Sleeping Giant. The manager, Axel, could not have been more helpful. His extensive product knowledge meant that he zeroed in on exactly what I was looking for. Despite the vast array of choices, I was able to make my decision immediately - and the price was great. Show details

I came in looking for something very specific and Melinia was able to help me out immensely. She also made sure I was completely happy with my purchase and didn’t try to just sell me something that didn’t fit what I was looking for. Great customer experience!

Excellent service – Melina has been wonderful. Super helpful and a very smooth and pleasant experience Would recommend anytime Thank you for the wonderful service Show reply

Extremely disappointed. This is the second time in less than 2 years I’ve had the exact same issue with a mattress from Art & Science—severe sagging in the middle, with no spring support, leaving me waking up with constant back pain. After the first replacement, the same problem came back within months. I followed all their care instructions and… Read more

even sent multiple photos showing the sagging. Still, they kept brushing it off as “general wear and tear” or a “comfort issue.”

Their warranty process is frustrating and dismissive. I’ve sent several emails, provided all the evidence they asked for, and even requested a refund under Australian Consumer Law, but they’ve stopped responding altogether.

Now I’m forced to buy a new mattress from another brand—money down the drain and months of back pain. Would not recommend.

Subject: Complaint Regarding Delivery Scheduling Issues – Order for Bunk Bed Dear Giant Sleeping Customer Service, I am writing to formally express my frustration with the delivery scheduling process for my recent purchase of a bunk bed for my daughter. I paid in full and have been waiting for weeks for delivery. Recently, I received a call… Read more

informing me that the bed was in store and could be delivered on Wednesday, Thursday, or Friday. I was asked to choose a delivery day, so I selected Thursday 20/3/2025.

As I live in an apartment, I am required to book the lift in advance for large deliveries. The only available time slot for the lift on Thursday was from 11:00 AM to 1:00 PM. When I contacted your team to confirm delivery within that time frame, I was told that you could not guarantee a specific time and that the driver would inform me on the morning of delivery.

Due to this uncertainty, I had to speak with my building manager and was able to extend the lift booking to 9:00 AM – 1:00 PM and 3:00 PM – 5:00 PM on Friday 21/3/2025 . Again, I reached out to your store, hoping to coordinate delivery within these extended time slots, but I was once again told that the delivery time would only be confirmed on the morning of the delivery day.

This is extremely inconvenient, as the lift must be shared with other residents who are also moving in or out. I cannot book the lift last-minute or keep it reserved all day, as it would be unfair to others. Despite explaining this situation to your team, I was met with no assistance or flexibility in scheduling.

I am very disappointed with this lack of support. I kindly request that you reconsider your delivery process, especially for customers who live in apartments and require advance scheduling. I urge you to provide a clear delivery window (morning or afternoon) so customers can make necessary arrangements.

Please let me know how you can assist in ensuring a smoother delivery process. I look forward to your response.

Sincerely, Tam Tran Invoice No: 1883159

Horrible and misleading – Don’t buy from this company. They mispriced half the store’s bed bases and then refused to honour the price. After several calls to ‘head office’ they finally honoured the price. We were told we’d get free shipping so when we went to pay, we were shocked to realise that they refused to honour what they told us. The staff are poorly trained leading… Read more

to poor communications and selling things that are not true. Very unfortunate outcome. Go to Bevmarks. They are honest, helpful and reputable.

I was served by Melina, from the moment she assisted me start to finish mel was extremely friendly, knowledgeable and didn't make me feel uncomfortable like in other neighbouring stores. I'm 100% satisfied with my purchase thanks to Melina at Sleeping Giant. 10 out of 10!!! Show reply

I recently purchased a King ensemble - for family in Melbourne. The whole experience was totally professional & helpful. THANK YOU MELINA. Although I was communicating from Sydney, the process was seamless. Looking forward to delivery. You are a Superstar Melina. Liz B Show details ·  1

5 Stars – I had tirelessly tried to look for a quality L-Shape chaise. After dealing with the friendly, knowledgable staff at the Preston branch, I had found exactly what I was looking for (Haven 3 seater sofa) and purchased it on the day. Highly recommend this store and the team (James and Moe) whom assisted me with selection, colour and an effortless delivery. 5 stars without a doubt! Show reply

Great staff, awesome vibes – We loved the energy from Lesley and Muhammed in this store, and their service was excellent. Will definitely recommend. I don't understand why I couldn't pay in cash though. Please change this policy, it is exclusionary, invasive on customer privacy, and contrary to government recommendations that cash should continue to be supported into the future. Show details ·  1

Very happy – I purchased a sofa yesterday from the Preston store. I met with Lesley over two days and my experience could not be better. Lesley was kind, patient and attentive. She answered all of my questions (of which there were a lot!), she was very knowledgeable about the product and helped me make some big decisions. I left very happy and very excited so… Read more ·  1

get my new lounge! Thanks Lesley! PS Mohammad was there too, and while didn’t serve me directly he was fun to have around :)

Furniture Hunting – Terrific service from Leslie , she is friendly and very knowledgeable and made the shopping experience very enjoyable ….. well done and thank you so much!!! Show details ·  1

Beds and matresses – Best customer dealing and great price deals for quality items. We are repeat customers, never faced quality issues, had to change as the children had outgrown the beds we purchased earlier! Show reply

A very happy customer – I’ve always had good personalised attention without being smothered from Sleeping Giant in Preston. Recently was about to cancel a not yet delivered order because I had seen a better price. Mohammad price matched and also took the time to ensure I was completely happy. It was a great experience and I will definitely be returning to the store.… Read more ·  1

Thank you for the excellent products, prices and service. Special thanks for my recent experience goes to Mohammad.

Amazing service at James Lane Preston – I recently purchased a couch from James Lane. From the moment I walked in, the staff were friendly and helpful. They gave me all the information I needed without feeling pressured to make a purchase. They went above and beyond for customer service. I would highly recommend visiting James Lane in Preston. Show details ·  1

Below par customer service – I have been a customer for over 5 years across 2 states. The products are great but at my last visit the customer service just left a bad taste. My 5 year old son just sat on a bed ever so gently and got told of. Another child came in jumping with his shoes on from one bed to another and all three there were absolutely quite. I don't like to play the race card. But I think a little more training can go a long way Show details

Coffee table on a great price – Mohammad at the store helped us get a coffee table which was on a good deal. He also assisted in packing and loading the table in my car. Overall a good experience at the store... Show details ·  1

Great customer service not pushy – Mohammed was very good, he listened to what I needed and made suggestions and best of all was not pushy. He provided me with options from pricing point that I was after and also gave me alternative options and benefits. Show details ·  1

Brilliant product. Super service – Buying a mattress is a bit tricky, but Sleeping Giant in Preston made it simple. Great layout made it super easy to test out the options. The staff were so helpful and delivery was well organised and on time. A great experience. Thank you, Sleeping Giant, Mohamed and Danny. Show details ·  1

Great product and delivery – The customer service in store was excellent and not too pushy and allowed time to browse store. My hips were achy and now with my new mattress been wonderful in a few days. Thank you Show details ·  1