Thomas Sabo Online store

Poor Customer Service – Paid for registered postage to have a bracelet, I purchased online, looked at for repairs as it snapped. There was no record of my online purchase therefore could not repair the bracelet. How is it my fault that your online system failed to keep a record of the transaction? How else would I have bought it when you have no stores in Melbourne?? Do better TS

excellent service! – I purchased a gift for my daughter online on April 25 and to my delight it arrived on April 27! It is perfect for the occasion of her upcoming wedding. A beautiful quality piece.It will be treasured! Show details ·  1

Great customer service – Besides selling beautiful jewelry I was extremely impressed by Thomas Sabo‘s customer service. I broke my necklace and it was my own fault and they kindly swapped it even though it was outside of warranty. Thank you! Show details ·  1

Customer service is excellent – I had an inquiry in regards to a piece of jewellery so I emailed them on the email I saw on their Instagram, they promptly replied to my emails both times and were very helpful. Sharon in particular was the one who responded!! Show details ·  1

Poor quality and returns process – Clasp arrived faulty and unusable. No formal trackable returns process. Just have to post back registered post at my OWN cost for their poor quality. Then YOU have to follow-up and maybe they will reply. I have not had a reply yet, guess I need to chase Tom again. Would not buy anything again online. Show details

Poor service – Times have certainly changed, use to purchase a lot with TS but most recent purchase goods arrived and quality looks poor. Then try to return and there is NO stores so you have to pay the cost of Registered Post. Take my advise don't deal with them online as there is no after service or care factor. Very disappointing indeed. Show details

Terrible quality and no responses – Ive ordered alot of jewellery with TS ive had to send more then is reasonable back for repairs - i only wear their stuff occassionally and keep it in the boxes. Most recently a pair of earrign has lost a stone and they have not replied to two emails in a week so i can find out where to send them back for repairs. Show details

Poor customer service – They assessed a charm I had purchased as 'wear and tear' when it broke after two wears. Wanted 40 dollars to repair it. Never again, I'll purchase from another company. Quality is clearly terrible if this is the case. Show details

Very Disappointed with the Quality – I bought a pair of starfish earrings from Thomas Sabo 18 months ago. They are very pretty, but unfortunately one of the shafts snapped off. I sent a photo and asked for help from their customer services team. They advised that as the warranty is only for 12 months, I would have to pay to send my earrings back to them. They then send them off to… Read more

Germany for assessment and perhaps a repair that was going to cost $40+GST. I wasn't happy with this so they offered to reduce this price to $30+GST.... This brand markets itself as selling jewellery 'of the highest quality'. Don't be fooled. High quality jewellery doesn't break after just 18 months.....

Disappointed – I purchased the dragonfly watch for my birthday costing over $500 on sale. It arrived 24 hrs later. I opened the box and it picked the watch up, immediately I was shocked at how cheap it felt, it was very light, the clasp felt flimsy. Unlike all of my other watches that have some weight to them and feel like Ive paid for something decent. This one… Read more

was similar to a $40 watch I had bought for my granddaughter. Albeit the dragonflies and jewels on it are pretty but I wonder if it will last more than a couple of years. The warranty is only for 12 months. I emailed them the day it arrived writing what I have here but no reply, I have also commented on their Instagram page but still no reply. I think these watches are over priced.

Long Long Wait and Isn't Anything Special – The plain and simple fact that after a tremendous wait time from the original 14 - 21 days, the ring is as good as any on ebay at a 1/8th of the price. Admittedly the Customer Service was pleasantly administered, though it didn't finish off as it started. As for my second order I've ended up with a poorly sized ring as I attempted to speed up the… Read more

process by taking a different size that was in stock (my original order size still not available, and most other sizes either) and am now concerned that the amiable service may have dissipated due to the horrendous amount of time it took to fill the orders and my last contact with Thomas Sabo Customer Service which was disconcerting. The overextended order time gave me the opportunity to purchase rings from other sites, just as varied in design, and much more affordable. My advice is to take your time and look at other options before Thomas Sabo, which I'd say was mid-range in affordability, because there are some marvellous designs available at a real bargain price. Remember silver is only $30/oz $Aud.

BAD QUALITY!! OVERPRICED!! – When I received my broken watch in the mail, the customer service team refused to put it under warranty, saying it was my fault. Now I hadn’t even worn it yet, so I fail to see how I could’ve pulled that off. The young women, trying to help over the phone, insinuated that I was lying and asked me to pay the fee to get it to them. So I payed for a… Read more

broken watch, payed for it to get sent back and they made it seem like I was the one being difficult. What a horrible business you’re running here. OVERPRICED AND BAD QUALITY!

Highly fascinating Jewelry Designs and Quality – I first purchased from Thomas Sabo a year ago when I found this amazing Ankh necklace. I have to admit as an Egyptian, I never found such a unique Ankh design as such ! At first I thought of it as a bit over priced but when I received the order I was so satisfied with the premium quality. People just kept asking me about this pendant and from… Read more ·  1

where I bought it haha. I recently ordered again but this time several products and really can’t wait for the order to be delivered. Thank you for providing me such a unique look with your jewelry and I am definitely a collector now !

One last thing !!! PLEASE consider making more Egyptian Designs like “Eye of Horus” and “Cartouche”

Very upset, angry and disappointed – I purchased the ‘love cuff’ bangle online for my best friend for her 21st Birthday and I got it engraved (knowing I couldn’t return it) because I was confident in my purchase and didn’t think there would be any issues. I have purchased from here before and loved the products and Thomas Sabo is meant to have a good name. However, when the cuff… Read more

arrived and I opened it, I was so disspointef as it doesn’t look like it does on the pictures online. It is so tiny and thin, looks cheap, it’s flimsy and it doesn’t fit on the arm how it’s meant to because of the make and shape and therefore doesn’t allow arm movement. I spent $229 on this product which is so over priced and such a waste of money. I have been refused a refund or any form of compensation because it is engraved as stated in the policy, but I can’t believe there was no leniency or consideration due to how terrible the bangle is in person, compared to online. As a result I am stuck with this piece of jewellery that looks cheap and childish that I am meant to give to my friend for her 21st... how embarrassing. I would call it false advertisement and I will never purchase from this store again.

Great service – Have purchased quite a few beads and charms over time and always receive the same great service If items are out of stock I ask to be notified and usually get reply within a week. If I make purchase it arrives in a day or two so very quick. I’ve also emailed a few times with enquires and get answered the same or next day - amazing! The only… Read more ·  1

thing I would ask is if we had the option to leave parcel in a safe place rather than requiring a signature cause I often miss it. Overall though an amazing company to deal with

Good website, excellent shopping experience but – I bought a bracelet for someone. The sizes are ambiguous-- s, m, l. But small came as child size. Then to exchange I had to pay return postage. Most companies offer free returns. Show details

Coloured gems – I have admired the Sabo line of jewellery for some years now. I prefer the use of unexpected combinations of colour and theme. The service is excellent and delivery fast. Show reply

Great shopping – I am Very satisfied with my purchases as they were gifts for my friends birthday. my customised product looked amazing! Also great shipping time no hidden costs would definitely shop again Show details ·  1

Beautiful – I love every beautiful piece of my Thomas Sabo jewellery. Quality is perfect. Delivery and service faultless. Very satisfied with communication when item out of stock. The range of items is extensive. Show details ·  1

Entirely satisfied – Lovely items that are just as pictured. Fast delivery. In past items have been in a box but this time in an envelope which disappointed me a little as more prone to damage. Show details ·  1

Karma frog bead – I love my frog - not quite as big as my lovely green enamelled one I got a couple of years ago - still my favourite! I have a list for more of the delightful Karma beads. Show details ·  2

Quick easy and quickly delivered – Very happy with both bracelets. Shopped on line as on every occasion I walked into the Westfield Sydney store, which I work opposite I was completely ignored despite showing interest Show details ·  1

Great Ecommerce – I am satisfy with the email notification when I applied to be notified when something was out of stock. I could easily buying and it was shipped to NZ without any inconvenience or delayed. Thank you for this great team work. Show details ·  2

Great – * Very satisfied * Did not find the product to my understanding however, nice product. * Pricing is reasonable however, better explanations need to be provided as to the exact product when purchasing online. Show details ·  1

Love the selections – I’m always buying gifts and Thomas Sabo sales can be great in pricing & wonderful gifts. Throwing in a gift when ordering is a nice surprise. Quickest online delivery. Love it. Show details ·  1

Stunning dots ring... OBSESSED! – Thomas Sabo have such a beautiful collection of rings as well as other jewellery which did make it extremely hard to choose, however I definitely picked my favourite one in the end. It is a high quality silver ring which was even better than I expected it could be. Simple and elegant, yet unique in its design ; it was exactly what I was after and… Read more ·  1

was well represented by the product photos on the website. It looks even better in real life, and I absolutely love it!

Sensational products and service – I have been a fan of Thomas Sabo products for years. I love the online store. The service is second to none. I have had questions answered promptly and the people answering have been so helpful. The jewellery is dispatched very quickly and is beautifully packaged. Show details ·  1

Well done – It was a sale but still nice variety online, after making the payment you received lots of updates so always knew what stage it was up to. Received very quickly. Show details ·  1

Awesome – Great service very helpful with any questions asked. Delivery and tracking service was fantastic love my Thomas Sabo Jewellery. Cant wait to see new range that is being launched exciting times ahead. Show reply

Love the originality – I order online as we do not have a Thomas Sabo in New Zealand I absolutely love the quality and originality of Thomas sabo jewellery however lately postage has gone from a few days to a couple of weeks that is my only comment regarding delivery Show details ·  1

Never again. Ordered something, paid $15 express postage. 2 weeks and still nothing. Haven’t responded to my emails either. Absolute disgrace. Show details

Terrible quality – Pendant was dinted, had dots and was horrible quality. Was over $500