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Tick Travel Insurance - Domestic Standard

Tick Travel Insurance - Domestic Standard

3.1 from 9 reviews

Reviews

3.1

9 reviews
5
(4)
4
(1)
3
(0)
2
(0)
1
(4)
  • Value for Money
    3.1 (8)
  • Transparency
    2.8 (5)
  • Customer Service
    2.3 (6)
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GCW

GCWSydney, NSW

Impossible to claim

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
William Allison

William AllisonFar North Queensland, QLD

  • 4 reviews

Cruise

published

I liked the way previous medical condition was dealt with. Excellent value, what I wanted in coverage. Don't know how good they are if you make a claim. Excellent web site.

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
roberto

robertoSouth West, WA

cannot comment yet

published

I have not use the policy as the trip is another 4 months in the future. The trip we wish to take starts 11th May and ends 25th May 2020

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

The reviewer stated that an incentive was offered for this review

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simple travel insurance

published

simple travel insurance that is easy to select and meets my needs
It is good value and i have suggested to other family members
have not had to make a claim as yet
this is the second time i have used Tick travel insurance

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
CWG

CWGWide Bay-Burnett, QLD

Quick, easy and a good price

published

Have purchased travel insurance for an upcoming cruise. So far the process has been quick and easy. We will see how it goes when we travel and will see if we will use them again.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
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william

william

  • 2 reviews

affordable, easy to follow and claims are efficiently finalized.

published

my answer is as above. policy was good value and easy to obtain. I did have to lodge a claim and it took about 2 months to settle. I have used Tick Travel Insurance at least 3 times.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimPersonal Liability
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
Joseph M Mula

Joseph M MulaGreater Melbourne (Inner), VIC

Poor support to our claim. Still not settled after 4 months.

published

Had 2 policies one international & domestic. Claim still languishing. Cant get any response from Dispute resolution department. Its as if they felt until you give up. Very poor performance. Wont book again

Transparency
Customer Service
Value for Money
DestinationAustralia and Europe
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Joseph, I'm sorry you're having a difficult experience, I can understand your frustration. I want to help you with this, so I have just sent you a message asking for more information so I can assist further. Thanks, Anna

Geoff Winton

Geoff WintonPerth, WA

  • 2 reviews

Dodgy travel insurance ,stay away.

published

Stolen phone overseas, left country next day, rejected as no police report even though we supplied documents from hotel and telstra confirming stolen phone. Took seven weeks and worse travel insurance to deal with.

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Geoff, I'm sorry your claim didn't have the outcome you'd wanted, and I would recommend you get your case reviewed by emailing complaints@tickinsurance.com.au. I hope this helps. Thanks, Anna

Harry

HarryPerth

  • 3 reviews
  • 7 likes

misleading and unreal customer service

published
Insurance claim madeYes
1 comment
Tick Travel Insurance
DinuTick Travel Insurance
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Questions & Answers

Philip Baram

Philip Baramasked

Standard

Re: Policy Number MS/TK/305143/24935700
Paid for this policy on 4 March 2021: am I ever going to get a refund on this cancelled policy?

6 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to complaints@tickinsurance.com.au. This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Philip Baram
Philip Baram

Thank you Anna J for your three nonsensical replies. Not only was my cancellation within the prescribed period I was referring to the reply from [Name Removed] of Tick on 27 March 2020 that stated that my 'request # 327938 has been solved' and that my refund would be deposited into the account from which I had paid Tick.
Is Tick going to rip-off two aged pensioners forced to cancel their proposed trip because of the Government's clamp-down on aged people's travel as a result of the Covid-19 pandemic?

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I can only see messages you post here on Product Review, and I don't have access to any information you have provided to anyone else through other channels. Now you have given me context on your case, I can follow up for you. Thanks, Anna

Bronz I.

Bronz I.asked

Standard

If you go on a cruise and need to see the onboard doctor... are you covered?

2 answers
Arthur G.
Arthur G.

Yes. My Tick Insurance Standard policy provides Unlimited Medical expenses cover in addition to Emergency expenses cover of $10,000.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Bronz, thanks for reaching out, and thanks for the response Arthur.

If you need to see the doctor due to injury or illness, yes you will be covered, as long as you have declared your pre-existing conditions. Declaring your medical conditions is easy and fast, and can be done when your purchase your policy online, during the stage before paying for your policy.

If you don't declare your pre-existing medical conditions, you will still be covered for medical claims, but not if they are related to a pre-existing condition that you didn't declare.

Thanks, Anna

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