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Tick Travel Insurance - Domestic Top

Tick Travel Insurance - Domestic Top

4.2 from 15 reviews

Reviews

(9)
(4)
(0)
(0)
(2)
  • Value for Money
    4.3 (11)
  • Transparency
    4.0 (12)
  • Customer Service
    4.1 (11)
Melinda

MelindaSouth East Queensland, QLD

  • Top
  • Verified customer

Buyer Beware, Don't Use Tick Insurance!!

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Dianne

DianneMid North Coast, NSW

Don’t use Tick for travel insurance

published

Taken out insurance On 29/2/2020 for a trip to Bali, due to corona virus our trip was cancelled and out of our control , asked Tick for a refund on premium only to be told could not refund premium as it is outside 14 day cooling off period, surely this would not apply to the current circumstances. Tick insurance are only interested in taking your money nothing else. We are all in this together Tick Travel Insurance.

Transparency
Customer Service
Value for Money
DestinationAustralia, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
6 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, I'm sorry for the experience you've had, and I understand your frustration. I would encourage you to email complaints@tickinsurance.com.au and the team will lodge your complaint formally and investigate your case. Thanks, Anna

Dianne
Dianne

Tried to send email of complaint to this address but does not go through , also tried to send to your customer service department to forward onto complaints department that email also bounced back with could not deliver.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, if you send me your policy number via private message here on Product Review, I can help you lodge your complaint. Thanks, Anna

Ivan and Maria

Ivan and MariaNew South Wales

Fantastic, I will have the insurance again.

published

Very good value and easy to follow step by step the insurance form.
This was my first time that I have used this service and will not be the last.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult and Senior
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The reviewer stated that an incentive was offered for this review

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FlindersPhil

FlindersPhilAU

  • 9 reviews

Excellent price for items covered

published

Policy cost is excellent for the items covered. I am yet to travel with this policy so no claim has been lodged. I have taken out Tick for several overseas trips in the past and have never made a claim but I'm sure it would be quite easy to claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Molly. J

Molly. JPerth, WA

  • 2 reviews

Good Price Great Cover

published

This is the second time I have used Tick and it's Easy to Apply and Reasonably Priced. Great Value for Seniors travel. Not Overpriced, like other companies I got quotes from.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Imelda L.

Imelda L.

  • 2 reviews

Good value

published

Very easy to set up and buy , no confusion as to what is covered .this is my 3rd time using Tick and I cant see myself changing to anyone else in future

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

Change insurance

published

After purchasing the standard domestic insurance I decided we should have purchased the top one. Your staff were very helpful and informed me to go ahead and purchase the new insurance and cancel the previous one and they would arrange a refund. I was most surprised to receive the refund within 24 hours. Really efficient service, thank you.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Tiny

TinyGosford

  • 5 reviews
  • Top
  • Verified customer

Great cover at a great price!

published

We have used Tick Travel insurance on our last three holidays, haven't made a claim yet but getting the ideal cover was quick, easy & at a fair price. Just hope in the event of a claim it is just as easy.

Transparency
Customer Service
Value for Money
DestinationAustralia and New Zealand
Claim MadeNo
Insurance Cover ForAdult
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Brian L

Brian L

  • 2 reviews

Very happy with Tick

published

Policy is good value and easy to set up
We have had one substantial claim and were very happy with the time it took to have it resolved.
Have used Tick three times now.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
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Just what I needed!

published

The travel insurance purchased was fairly broad. It met all my needs and was competitively price! The on-line process of taking up the offer was simple to use with minimal effort!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

Great value insurance.

published

First time user came recommended off a friend site easy to use ,rates very reasonable , have not had to make a claim ,I guess that's when I will know if it's good value so far so good.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Jenny Dixon

Jenny DixonHunter Region, NSW

Good price

published

Policy was good value even when pre existing conditions were included.
I have used Tick Insurance three times now and will do so again.
I have never had to make a claim but I am very hopeful they will be easy to deal with, if I ever have to.

Transparency
Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Stewie

StewieSouth East Queensland, QLD

Domestic travel

published

First time with Tick. It was reasonably easy to fill out. So no problems there, would have to make a claim and then see how really good they will be.

Transparency
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Noel

Noel

  • 2 reviews

Holiday cover Norfolk Island

published

Easy to apply online as it offered a choice of over a dozen Insurance Companies.
First time used this company.
The hire car excess waiver was the main reason for choosing Tick. Price very competitive.

DestinationAustralia
Claim MadeNo
Graham

GrahamSouth East Queensland, QLD

  • 2 reviews

My overall claim experience with Tick was excellent

published

* competitive pricing quoted and good value for money and easy to set-up.
* Claim payment accepted without dispute from either party but payment could have been quicker due to
one category payment being deposited into my account with the incorrect amount. This incorrect payment took many emails and calls to Tick to resolve over a period of 3 weeks. However, the overall experience with my claim was good and I delt with Charming Custodio as my single point of contact.

DestinationAustralia
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes
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