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Injured overseas? No cover back in Australia! I had snow sport injury abroad and made a claim. They needed a lot of evidence which was difficult to obtain in a foreign country. Unfortunately after returning to Australia my injuries were not yet healed/resolved and I have had to see a physio multiple times, a chiro many times, have remedial… Read more
therapy and x-rays back in oz.
To my surprise the PDS specifically says "...not covered for..." .... "Any treatment, medication or any other additional expenses as detailed under section B1 that occur after you return back to Australia."
I guess that's how most insurance companies are but I was surprised. I was covered by insurance when I had my injury but only expenses overseas were covered. If I had known that I would have had seen more medical professionals there.
They did cover the overseas bills, but they were a small amount compared to the other bills.
Reviews with attachments
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I have travelled frequently in recent years, and choose Tick every time. Yes their prices are the best, but also the options they have, with differing levels of coverage to suit my needs. I made a claim once, and it was resolved promptly. Show details · 1
Safe travels – Easy to apply for and reasonably good price, l always use tick Show details
Compulsive traveller to Thailand – I have used Tick Travel insurance on a number of occasions. Easy to get quotes at value prices. I have made a claim when the all the confusion began over covid and had no problems. Admit I was patient had no problems..regards William Show details · 2
Simple to buy and competitive pricing – Simple to buy and competitive pricing but I have yet to make a claim and that is real test of any insurance policy. I hope I don’t have to make a claim but if I do I hope they live up to their promises. Show details · 1
Latest follow-ups
Avoid at all costs. Lure you in with promises of cheap insurance but hidden in the 50 pages of their pds they weasel out of paying. What you are quoted is not what your insured for. We had all our luggage stolen from our rental car in Rome, nearly… Read more
$9000 wort of clothing and items. Horrible experience, but nothing compared to being told that our insurance would only cover $500 for items stolen from a car. Basically we were robbed twice. Once in Rome and again by Tick travel insurance. Do not use these guys!!
Follow-up · Don't believe their automated response to look into any issues you have with your claim. It's just more lies to give the appearance they are reviewing your claim. It never happens. Still waiting months for the payout as well. Get real insurance somewhere, anywhere else.
Bad experience. They didn’t pay for my medical expenses overseas under the claim that the amount claimed was under the excess. The problem is that I didn’t click on any excess when purchasing the policy. They added it automatically without me knowing. I never get excess when I travel overseas! I won’t be using them ever again. Show details
Follow-up · Someone asked me for more details to look into the matter. Unfortunately they haven’t ! No one ever got back to me. Terrible customer service. Stay away from these guys ! Don’t even deserve the 1 star!
Hi Charly, I am sorry to hear about your… Read more (+1 reply)
They sent email to review insurance and go into a draw for a chance to win some cash, I wonder if I can take out insurance to protect against not winning? I'm sure there will be some clause that will prevent me from claiming! I haven't travelled… Read more
yet, what's the point of this review? What relevant about all those other 5star reviews where the reviewer hasn't travelled or tried to claim?
Taking out the policy was tricky, at the end of the checkout process there is another optional extra for natural disaster coverage, I need to read the pds again, should I, shouldn't I? The whole process takes forever if your diligent. Then rinse and repeat for other insurance companies. That's why we read reviews, to see if they pay out for legit claims or not.
1 star just to balance things out a bit..... I'll update after the trip if required.
Follow-up · Just retuned from the uneventful trip, most trips are in hindsight! I didn't need to make any claims. I did worry a bit when there was a volcanic ash cloud causing flight disruptions and knowing I wasn't covered for the hotel booking as that was one of the exclusions. As we were travelling with carry-on only and not much of value I didn't think… Read more
Positive reviews
Tick is easy to use, easy to compare plans and comparatively priced. I’ve used them a few times now but never had to make a claim so I can’t comment on the service Show details
I have used Tick Travel Insurance for my overseas travel for a number of years now. It is easy to purchase a policy online and the cost is reasonable, given that I am now a mature-aged traveller. Fortunately, I have not needed to lodge a claim as yet, but I have heard Tick Travel act promptly and look after their customers. Show details
Easy and affordable travel insurance to buy would recommend to family and friends. Used them a few times now for our multiple travels to the Philippines, Canada and Europe. Show details
Negative reviews
Despite providing all requested documents promptly and in good faith, I have continued to receive repeated and escalating requests for additional supporting documentation, often without clear explanation or justification. This pattern has created the impression of shifting requirements and has significantly delayed the assessment of my claim. The… Read more
prolonged uncertainty and administrative burden have caused considerable stress and anxiety, particularly as I have been attempting to return to normality following an already difficult end to my travels. Instead of receiving support during a challenging time, I have been left feeling overwhelmed and discouraged.
Hi there, I am sorry to hear about your… Read more (+1 reply)
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I am writing to formally express my disappointment with the handling of our claim. Despite having already provided all requested documentation multiple times, we continue to be asked for the same documents again and again. This process has now been ongoing for a few months, and we are still waiting to receive our reimbursement. This is… Read more
particularly concerning given that we were clearly advised that the claim would be resolved within 10 days. We would appreciate your urgent attention to this matter, as the delay and lack of progress have been extremely disappointing.
Hi Helen, I'm sorry to hear about your… Read more (+1 reply)
DO NOT USE! Plane was cancelled due to engines failure and we missed our connecting flight, TICK travel insurance wanted nothing to do with it. Very long dispute and travel insurance claim timelines, don't expect a response within a month Show details
Hi John, I am sorry to hear about your… Read more
Recent reviews
I like Tick. I have used it many times and I have made one claim. I wish I could renew my policy while overseas ... even if there was an extra premium it would be convenient. I like Tick's style of policy ... I am not interested in making minor claims; I really just want cover for major injury/illness. I am happy to self insure for other things. Show details
Follow-up · Experience has been excellent .. I recently was unable to travel due to being hospitalised ... Their response to email questions has been prompt and fair. I could get a partial refund immediately or a 100% credit on purchase of a new policy. I will take the latter. For the moment, we have agreed to defer any action.
Policy was great value for a short trip to Samoa - normally I am covered by my credit card insurance but in this case it didn't apply. Was able to purchase quickly and online. Show details
I purchased Tick Travel Insurance for my recent trip and had a great experience. The policy was clear and easy to understand, and buying it was quick and hassle-free. It gave me peace of mind knowing I was covered throughout my travels. I’d definitely recommend Tick Travel Insurance to anyone looking for reliable travel coverage. Show details
All I can say is they are rubbish all the excuses why it is not there problem they are not Australian company so start by buying travel insurance from an established Australian company mob are a joke scam ripoff. If you haven’t had to claim then you may think that they are ok as I found out I have used them a couple of times prior LOL never made a… Read more
claim but last time not their problem. Your claim is handled by someone in Malaysia and they don’t give a toss and if you can understand them you are doing ok but they won’t help you they have an excuse for everything.
Hi Ross, I am sorry to hear about your… Read more
As recent retires we like to do short travels on a budget our new one is to phuket for the first time and required insurance so we looked around and found Tick travel insurance, they are by fare the best company that offers a great price and value for the price they charge. We intend to make more trips away and will definitely insure with them , they also have been recommended to our friends and family Show details
Easy to deal with and paid out claims. Flight cancellation doesnt include airline fault (for budget) so keep note of that. Was the cheapest out of all the insurance providers and had better reviews. Show details
This is the 2nd time we've used "Tick" for our hospital cover to the USA. While other insurers had similar cost and even a little cheaper" Tick" had us covered in more ways. With other insurers i had to remove several covers like baggage and cancellation to get the best price however for the same price "Tick" had these things covered. Tick is my… Read more
first stop for travel insurance even if I will continue to compare all companies, I want value for money and with " Tick" that's what I get.
Find out how Tick Travel Insurance - International Budget compares to other Travel Insurance
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Trash insurance. Our flight was delayed for 41 hours due to bad weather. We were shocked to find that our expenses (additional hotel nights, food and cab back to the airport) were capped at $50 / 12 hour period. Meaning we could only claim $200. The excess is $200. So we got nothing, despite incurring 2 nights accommodation, 6 extra meals and a… Read more
cab ride back to the airport. Also, our connecting flight in Australia was not covered at all. So we lost that too. Worthless insurance.
Hi Simon, I am sorry to hear about your… Read more
previously purchased for husband on his surfing trips. Now offered best deal and coverage re family travel to reunion in New Zealand.Hopefully all goes well , safer knowing that we are insured. Show details · 1
The procedure for selecting and choosing appropriate travel insurance was straight forward and easy to navigate. Comparison with other companies clearly indicate that Tick has a competitive and cost effective product. Show details · 1
Tick Travel Insurance provides great value cover and the cover information provided is clear and easy to understand. Travel insurance is a must when travelling internationally and I have no issues with recommending Tick for anyone about to set out on a journey. Show details
I travel every year internationally to visit family. I always use Tick for my travel insurance as I have found their policy suits my needs and my pocket. I have always found them to be efficient and courteous especially where, in the past, I had to make a claim whilst overseas and I couldn't thank them enough for their quick and helpful response. Show details
Chose Tick Insurance for the price value. Second time choosing Tick Insurance for international flights. Never had to do a claim and so far the experience has been quite wonderful. Show details · 1
I can't believe I found such a great economical travel insurance company such as Tick. They've really got a good name as it 'Ticked' all my boxes. I don't travel with expensive clothes so I didn't need luggage cover to be high. I required medical only in case of an accident and cancellation of flights. This was covered well in my policy. And best… Read more · 1
of all it was 66% cheaper than what my motor vehicle company that I have my car insured with could offer me after their 15% customer discount!....thank you TICK!!!
Reliable, Affordable, and Perfect for My Trip to Japan This is my third time purchase of a Cover with Tick for a holiday in Japan. The policy was easy to purchase online, and the coverage was clearly outlined — no confusing fine print or hidden clauses. Although I didn’t have to make a claim, it was comforting to know I was protected for things… Read more · 1
like medical emergencies, cancellations, and lost luggage and having Tick’s coverage gave me real peace of mind. I also appreciated that COVID-19-related incidents were covered. For the price, the level of coverage was excellent. I’ll definitely be choosing Tick Insurance again for future trips and would highly recommend their Standard Cover to anyone travelling to Japan or abroad.
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Hi Matt, I am sorry to hear about your… Read more (+2 replies)