2Tick Travel Insurance - International Standard
Part of Tick Travel Insurance 4.0 

Tick Travel Insurance - International Standard

 Verifiedtickinsurance.com.au
2Tick Travel Insurance - International Standard
4.0

704 reviews

PositivevsNegative
80% · 560125 · 18%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.1
Transparency
3.9
Customer Service
3.8

Reviews

704 reviews
sameer
sameerMoncrieff 2914, ACT4 posts
  Verified Tick Travel Insurance - Standard
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Ray
RayMetropolitan Adelaide, SA
  Verified Tick Travel Insurance - Standard

Refund

Didn't need the Tick Travel Insurance for this trip & cancelled it on the day we were due to fly out.
Tick Travel Insurance refunded my money.
I would use Tick Travel Insurance for my next holiday overseas. Show details ·  1
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Phil
Phil2 posts
  Tick Travel Insurance - Standard

Good value and quick service

Recently returned from a trip and was required to make a claim for medical expenses. Submitted my claim on 30/05/2024 and claim was approved on 31/05/2024. Quick and very easy process. Show details
Nicole M.
Nicole M.Perth, WA
  Tick Travel Insurance - Standard

Great Customer Service

Easy to deal with and residual when you make a typo on the dates of travel. For right back to me and amended with instant notification of amendment. Will certainly use them again :) Show details
Sarah R.
Sarah R.
  Tick Travel Insurance - Standard

AVOID TICK TRAVEL INSURANCE AT ALL COSTS!

Do not even bother. I have exclusively used Tick Travel Insurance on all my travels and never needed them. This time I desperately needed them we were forced to make a change to a flight due to serious illness of a parent. Mountains of evidence and paperwork, weeks of waiting only to be told nope our policy doesn't cover that. Not sure what the cover as my claim was genuine and unavoidable. Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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Hi Sarah, I am sorry to hear about your experience. If you're not satisfied with the outcome of your claim, please contact our complaints team by emailing complaints@tickinsurance.com.au and they will look into your case.

Kind regards,
Rachael

Chris Dixon
Chris DixonLoftus4 posts
  Tick Travel Insurance - Standard

Worried

I’m confused and worried as I can’t access my travel insurance policy for our trip in September, no matter how hard I try. How can I access it? This is the first time I have bought travel insurance from Tick and I’m not happy. Show details ·  1
Pauline W.
Pauline W.Sydney, NSW
  Tick Travel Insurance - Standard

Superb service

Due to a cancer diagnosis 3 weeks before my date of travel and needing to cancel my trip I was delighted to discover I would be eligible for a partial refund of my policy.
I would like to thank Jesslyn for her efficiency and understanding of my problems. I will always use and recommend Tick insurance for travel protection, for me (fingers crossed) and my family and friends. Show details
Janita
JanitaMelbourne12 posts
  Tick Travel Insurance - Standard

Please avoid- wish I did!

It seems quite a few of us are in the same boat. I purchased insurance from Tick for an upcoming trip and tried to log in to access documents…only to get ‘internal server error’ messages. Kicking myself for believing fake 5-star reviews of this company as they are clearly either a dodgy outfit or at best, not fit to operate a business. Not being able to access our own documents is obviously a widespread problem. I’d hate to actually need to make a claim! Avoid this company people! Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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daniel s.
daniel s.Metropolitan Adelaide, SA
  Tick Travel Insurance - Standard
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Tick Travel Insurance
Tick Travel Insurance   DM   
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Cheryle T.
Cheryle T.2 posts
  Tick Travel Insurance - Standard

Please customer service, can someone contact me why my $577 refund has not be done as promised. Thankyou

Goodness me, have tried for 2 weeks now by phone, email & no reply. All I'm asking is to add a granddaughter to my travel insurance policy. Obviously Tick you're not interested despite the costly policy I've paid for. Show details
Value for Money
Transparency
Customer Service
Cheryle T.
Cheryle T.  
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Just requesting my promised refund of $577 discussed on the 19th April, thankyou

Michelle C.
Michelle C.
  Tick Travel Insurance - Standard

Trying to get customer service

I have been contacted by Tick after placing a request on Product Review. They have updated their system which was why I couldn't download my documents. I also had to update my policy which the representative kindly processed. Just a shame it had to come to a call for help on this site but all sorted now. Perhaps a FYI is to let you customers know that you are updating your program and they may not be able to access their documentation. Thank you. Show details ·  1
Value for Money
Transparency
Customer Service
erin
erinMOUNT MARTHA4 posts
  Tick Travel Insurance - Standard

terrible - maybe I've been scammed and they dont exist!!

Can you rate 0 stars - thats a shame. I booked insurance with them maybe few months ago - nil documents sent. I've emailed a week ago - nil response. I try call and the automated wait time > 1hr (during the 9 - 5pm office hours) .. far out .. I click on download documents and get a "broken link" response. Seriously - if you want to throw money away - donate the sum to a worthy cause and buy insurance elsewhere. Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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abudaka1964
abudaka1964
  Verified Tick Travel Insurance - Standard

keep away from them

Tried to cancel policy, was on phone for 45mins on hold and line went dead
then 2nd time line went dead
3rd time when recorded voice says 50min wait time and now been on hold 1hr 20mins, still no answer. Wont be using them again,
update...now 1.50hrs,
they are bad Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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Unsatisfied customer
Unsatisfied customerSouth Australia
  Tick Travel Insurance - Standard

Unprofessional

Stay away from Tick Travel Insurance about the only thing they are good at is answering the phone within 30 seconds .They use the same recorded message aim to have your claim within 10 working days a lie try 30 days .Only to be told after numerous emails and telephone calls that the criteria of my claim wasn't met ! That should be worked out in the initial contact . They will try to get out of paying and will find some clause thats in their fine print. Do yourself a favour and read reviews on claiming and pay for good insurance and people who care about your circumstance . Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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Ken
Ken9 posts
  Tick Travel Insurance - Standard

Quick and easy Travel insurance

Very simple to take out. Have for many years and never had to make a claim but it feels good to have a simple way of insuring. Show details

Questions & Answers

Maeve L.
Maeve L. · Tick Travel Insurance - Standard

Hi, I'm heading to Japan for a ski trip and I have searched through numerous insurance companies. Tick Travel Insurance appears to be substantially cheaper than most companies and I am curious as to why that is the case?

Tick Travel Insurance
Tick Travel Insurance   DM   
Terri
Terri · Tick Travel Insurance - Standard

Yes it does seem incredibly cheap. So how did they get the Canstar rating. In all our travel I have only had to make one claim. It took 8 months to settle so I am not sure they are so different. It is extremely difficult once you get home especially if you don't have all the required documentation even thoughyou think you do. . In our case they question the hire company's excessive charge to us. They were right to do so. They were made to produce receipts and they were profiting from it.I also question the excess per person per event. That doesn't seem legal via consumer law in Australia. It certainly does make one think.

Kerry
Kerry · Tick Travel Insurance - Standard

Has anyone else received an email saying that Tick has given them a part refund and to download a gift card? Sounds like a scam to me?????

Ian
Ian  

Haven't had an email from Tick at all!

Tick Travel Insurance
Tick Travel Insurance   DM   

Hi Kerry, Thank you for your question. I can confirm that this is a legitimate email from us that was sent out on the 7th of September. Please do let me know if you have any questions about this.

Regards,
Robert

Kerry
Kerry  

Thank you for letting me know, I was to nervous to download it just in case it was a scam!

Details

Compare all Tick Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old69 years old79 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$10,000$25,000Not IncludedNot Included
Emergency Dental500500500500
Pregnancy (max weeks) 32 weeks32 weeks32 weeks32 weeks
Resumption of Journey Not Included3,000Not IncludedNot Included
Hospital Cash Allowance$75 per day, up to $1,500$75 per day, up to $3,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$5,200$10,400Not IncludedNot Included
Permanent Disability$10,000$25,000Not IncludedNot Included
Luggage & Personal Effects
Theft of Cash $300$300Not IncludedNot Included
Delayed Luggage $300$400Not IncludedNot Included
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $2,000$4,000Not IncludedNot Included
Maximum Single Item Limit $2,000 (Laptops, Mobile Phones or Cameras)$3,000 (Laptops, Mobile Phones or Cameras)$500 (Any Item)$1,000 (Laptops, Cameras or Mobile Phones)
Luggage & Personal Effects $4,000$7,500$2,000$2,500
Ancillary
Personal Liability $1,500,000$3,000,000$1,000,000$1,000,000
Rental Vehicle Excess $2,000$4,000Not IncludedNot Included
Domestic Pet Care Not Included$600Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiIncludedIncludedIncludedIncluded
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