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Tick Travel Insurance - International Standard

Tick Travel Insurance - International Standard

3.8 from 136 reviews

Reviews

(61)
(40)
(7)
(3)
(25)
  • Value for Money
    4.1 (101)
  • Transparency
    3.9 (81)
  • Customer Service
    3.8 (87)


M E G

M E GSouth East Queensland, QLD

Very Impressed!

published

I have used Tick a few times but this was the first time i had to submit a claim (stolen item). As my policy was cheaper than most comparative companies i was sceptical when making a claim. However Tick processed my claim very quickly, kept me informed and within a few days of returning home, Tick had organised a replacement item. Great value and amazing service. Thank you Tick !

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover For:Adult
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John Whiteside

John WhitesideHunter Region, NSW

Friendly and helpful

published

I had checked on line to establish values
And found Tick Travel very competitive when measuring inclusions
I was fully advised of all the inclusions and what was not covered
There was not trouble in setting up my cover

Transparency
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
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Ratichon

RatichonCurtin 2605, ACT

  • 4 reviews

Good cover at good rates

published

Have been using Tick for overseas travel insurance for a couple of years now and although I make comparisons before buying a policy I still find it can't be beaten for value. I especially like the motorcycle touring cover that is provided to appropriately licensed riders without a supplementary premium when you are riding overseas.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
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A.Kupcs

A.KupcsHeathcote. Victoria

  • 2 reviews

Always good service

published

Always use your company when I travel.Value for money compared with others.Never have had a claim.Hopfully do not have to.keepup your good work.easy policy to understand. thank u.Have a good day

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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  • Verified customer

Peace of Mind

published

Travel insurance is essential. It also good to find a company that is easy to use. Coverage is clear. Easy to set up. I believe it is good value for money. Peace of mind knowing I am covered when travelling.
this is the 5th time I have used Tick.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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Janelle

JanelleSydney, NSW

First time with you and it’s a great price

published

Yes policy is great value, hopefully I won’t have to make a claim. First time with you, I haven’t traveled yet! I would recommend you guys for pricing and hopefully I’ll get future policies from you.

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
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sharky

sharkyRichmond-Tweed, NSW

  • 2 reviews

very good value and service

published

have used tick insurance i think on three occasions and have the service excellant have refered tick to our friends and i know at least one couple have taken out insurance

Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
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Neil

NeilMetropolitan Adelaide, SA

misleading and unhelpful

published

The policy looked suitable when purchased, however 13 days in we had to cancel our premium economy flights due to our cruise from Japan being cancelled. I made contact wth the phone number provided and was met with an unhelpful aggressive person who was difficult to understand and declined to listen to my concerns that the cancellation was not our want . The policy at the time of booking made no direct reference to the Corona virus. This was not a good experience and as such we will never use this travel insurance again. Only good thing was that we could cancel the policy because it was within he 14 day cooling off period

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Emma

EmmaSydney, NSW

Just the perfect travel insurance

published

Extremely easy. User friendly.
Claims case officers are very cooperative. Very accommodating. Fully understands plight of claimants.
I’ve used tick 4 or five times. I just lodged a claim and all good

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateFebruary 2020
Insurance Cover For:Senior
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Martyn Phillips

Martyn PhillipsSouth East Queensland, QLD

  • 3 reviews

Travel insurance that you can rely on

published

I have used Tick travel insurance on a regular basis and always found the policies easy to arrange and great value for money. I had to make a claim on one occasion previously. I found Tick to be extremely helpful and efficient in dealing with the claim and agreeing the settlement.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea), Europe and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover For:Adult and Senior
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Clay

ClayMetropolitan Adelaide, SA

  • 9 reviews

Crooks at every level

published

Airbnb cancelled my reservation while I was in country of reservation. Had to get emergency accomodation for family of 4 with young children. Got accomodation. Made claim while in country. Tried to process online website did not work. Tried when I got home still no good. When I did get through I got the your not covered. Avoid this dodgy company they take your money but if you need to claim. They will do everything to avoid paying. In my opinion they are crooks.

Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover For:Adult and Child
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1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Rob.B

Rob.BPerth, WA

Always use this. So good.

published

This is my third time and always so good and easy to arrange. Would not think about useing any other company but TICK I would advise anyone to use this company. You will be pleasantly surprised at how easy it is you arrange and how reasonable the prices are.

Customer Service
Value for Money
DestinationEurope and South America
Claim MadeNo
Insurance Cover For:Senior
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Wendy1964

Wendy1964Sydney Surrounds, NSW

  • 3 reviews

Peace of mind

published

Ive used tick before, peace of mind travel insurance we can just go and enjoy our trip and leave the worries behind knowing were covered for anything that could go wrong

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
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Felicity

FelicityGreater Melbourne (Outer), VIC

Great cover and price

published

Wide ranging benefits for people with pre existing conditions, easily notified on the web site. Price is excellent and we have used Tick once or twice in the past, with no claims needed.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers

Good value, great service

published

I've used Tick insurance 3 times now and recommend it to friends as well. Good value, less exclusions. I have had to make a claim once and found the support to be excellent. This is a just have for international travelers.

Transparency
Customer Service
Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
Insurance Cover For:Senior
See all answers
Annie

AnnieGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Value for money

published

The insurance was hassle free very easy process. Would recommend by far absolutely value for money. Peace of mind when traveling knowing you are covered if any incidents did arise.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers

Pav

PavWestern District, VIC

  • Verified customer

Good insurance but not easy to claim.

published

Policy was ok but it took a few return emails from when my claim was begun to get a result.Have used this company at least 5 times for travel but first time have needed to claim. I felt some of the necessary documents were questioned unfairly. Some of the questions were inappropriate for the claim..I felt there was a distrust from Tick on the answers I gave, which I did honestly..I felt upset at times.Our whole trip was cancelled & yet a question below in this survey asks me where we travelled to?

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateNovember 2019
Claim ApprovedYes
Insurance Cover For:Senior
See all answers

Kerry S.

Kerry S.Sydney Surrounds, NSW

Easy Online application, but fortunately no claim history to measure.

published

I accepted Tick on friend's personal recommendations the first time. The application was easy and online. Price quoted was acceptable. No claim required.
Now reinsuring for further travels following a satisfactory first use. As a subscriber, I also took into consideration Tick's recommendation by Product Review (Choice magazine), its user comments and good value for money.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers

  • Verified customer

Looking forward to a trouble free holiday

published

It was very easy to set up my insurance for my up coming travel. I am about to travel and will be more effective with feedback after the travel.
I have not used this insurance company before

DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior

Paul

PaulNew South Wales

  • 2 reviews

Good value product

published

Have used Tick on many overseas trips, product is good value, and online process is very easy. I have never lodged a claim, and hope I never can comment on this end of the process

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers

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Questions & Answers

Viv L.

Viv L.asked

Hi there, I purchased your insurance for my trip to Asia. However on the day where I was supposed to fly out from Singapore, I fell ill and was deemed unfit to fly for 3 days by the doctor. I have sent numerous emails but have not received any response regarding my return flight.
Am I supposed to book my return flight and claim upon arrival in Australia ? Would appreciate your prompt response.
Many thanks,
Viv

1 answer
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Viv, I'm not part of the claims team so any advice I would give is general in nature, which I feel wouldn't be helpful in your case. I would strongly advise you call our 24/7 emergency assistance line on +612 9333 3963 to ask if you would be able to claim for this event, and if so, should you pay your return flight up front before claiming. Our team will be able to advise you on your potential claim, and they will discuss your options with you. I hope this helps. Thanks, Anna


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