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TID Travel Insurance Direct - The Works (Comprehensive Overseas Insurance)

TID Travel Insurance Direct - The Works (Comprehensive Overseas Insurance)

4.0 from 109 reviews

Reviews

(73)
(10)
(1)
(5)
(20)
  • Type of Claim
    • Medical (7)
    • Travel Delays/Cancellations (3)
    • Lost/Stolen Property (2)
    • Other (2)
  • Claim Resolution Time1-2 months (4) · 2-4 weeks (3) · 3+ months (1) · 1-2 weeks (1)
  • Claim ApprovedYes (2) · No (4)
  • Transparency
    2.7 (11)
  • Customer Service
    2.2 (13)
  • Value for Money
    2.8 (12)

Contacting TID difficult

published

I have called TID on the 26th to talk to them about a second claim and could not get through, so I used their call back service and still haven't been contacted by customer service team 2 days later

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
See all answers

C.HARBERS

C.HARBERSSouth East Queensland, QLD

  • Verified customer

Submitted My Claim, Nov 5 2019, Its Nov21 Now And Have Not Heard From Them

published

Submitted my claim, Nov 5 2019, its Nov21 now and have not heard from them.
ITS my first claim been using them for long time
claiming for airline ticket
medical expenses
food
accommodation
had chickenpox
called 2 days ago they said someone will call me back, but no one called, called again today could not give me time frame, I could be waiting forever.

Value for Money
Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedNo
See all answers
1 comment
C.HARBERS
C.HARBERS

date check
January 2,2020
claim still pending

S Golf

S Golf

  • 3 reviews
  • Verified customer

Great unless you need to claim

published

Lodged a claim for medical bills I occured in the USA over a month ago. The claims process takes too long as every time they require something further and you privide it, the 10 business day processing period starts again. Was emailed asking for details I'd already provided and so the 10 business days starts again. Have used other providers in the past and never had a claim take more than two weeks. Terrible claims process

Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateSeptember 2019
See all answers

I can't thank TID enough!

published

Unfortunately my Bali holiday was spent in hospital having emergency surgery on my apendix, i was so worried and emotional , TID staff were fantastic and so caring , they called me often to see how I was doing . thankgod I had full cover, as it was a huge bill. Totally recommended TID, I'll be sticking with them thats for sure.
Thanks again to the beautiful staff that I talked to..

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers

Excellent service

published

Wife & I chose TID for our recent trip to South Korea being cheaper than previous policies with Medibank. More importantly for the service they provided our daughter earlier in year who had TID and needed to claim following skiing accident (ruputured ACL) in Japan. TID were excellent at responding in getting medical support, organising her repatriation to Australia paying all costs, business class flight home, medical expenses in Japan and reimbursement of travel & accommodation of used later holiday all the while keeping us in the loop.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Selena

SelenaSydney, NSW

  • 2 reviews

Helpful staff and comprehensive cover for all your travel items

published

I feel that my insurance is slightly higher than average however the service and the additional item it had covered worth the price. I have not yet lodged a claim however this is the number one choice for whenever I need to buy a travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Robyn

RobynFar North Queensland, QLD

  • 3 reviews

Worse travel insurance company to use

published

TID are happy to take on a policy year after year and when I actually put a claim in for smashed suitcases and missing jewellery, they suggest it is my fault and do not reimburse.
the whole process of lodging a claim is almost impossible. when receipts and invoices are finally uploaded to the computer or copied on the smart phone, there program does not allow the upload ( even though it does not exceed file limit), so a followup email is needed. the whole lodging a claim took me a good part of the day, which many phone calls to TID, where you were kept on the phone waiting for up to an hour.
A useless business.

DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimLost/Stolen Property and Other
Claim ApprovedNo
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Robyn, sorry to hear of your poor experience with us. So I can look into it for you could you kindly provide me with your policy number? ash@tid.com.au Ash, TID Customer Experience Manager

Robyn
Robyn

Why bother ?, you are still sending emails ( one today) asking that I get a repair quote on a smashed suitcase .


Jess

JessGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Awful do not use

published

Absolutely awful experience. I’ve been waiting more than 20 days for an outcome of my claim.
Average response to emails is 10 days for 1 reply. More than 30 minutes on hold waiting to speak to an operator.

I’m disgusted.

My flight was cancelled for a week trip and because I could not on a flight for 4. Days later I asked Jetstar for a refund and now travel insurance direct are refusing to pay my missed hotel accommodation saying I could have stayed there 3 days. Absolutely a joke!!!!’

Do not use

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
See all answers
6 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Jess
Jess

Ash is this your correct email address? It says it can’t be sent to this email address????

Jess
Jess
  • Verified customer

I am in the UK and have been trying to contact them for 5 days by phone leaving msgs and callback

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
3 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
paul harrison
paul harrison
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Paul, sorry about that - I've just had another look through my inbox and still couldn’t find your email. If you could kindly resend or just provide me with your policy number via message. Ash

Zac

ZacPerth

  • 8 reviews
  • 6 likes

Just awful to deal with

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMay 2019
See all answers
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Zac
Zac

Well I did that 6 days ago and didn't get a response. I guess everything is a minimum of 10 days with TID?


Anna02

Anna02Melbourne

  • 2 reviews
  • 1 like

Very slow in communication and processing your request

published
Value for Money
Customer Service
Insurance Cover For:Adult and Child
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
See all answers
4 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Anna02
Anna02
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

David

DavidGreater Melbourne (Metropolitan), VIC

Why even have travel insurance?

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateJuly 2019
Claim ApprovedNo
See all answers
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi David, sorry to learn of your disappointing claims experience. Can you please provide me with your claim number so I can look into it for you and if need have your claim reviewed ash@tid.com.au Ash, TID Customer Experience Manager

David
David

mmayo

mmayoGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Customer service and claims let this company down, look elsewhere for better!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property and Medical
Claim Resolution Time1-2 months
Claim DateJuly 2019
See all answers
3 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
mmayo
mmayo

Thankyou Ash. I have just sent an email to the above email address with my claim number. I hope this matter can be resolved as soon as possible.

mmayo
mmayo

Director

DirectorBrisbane

  • 16 reviews
  • Verified customer

They passed the test.

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Troy

TroySydney, NSW

  • 5 reviews
  • 2 likes
  • Verified customer

Great Price and inclusions

published

We have been using TID for approx 8 yrs. We have made one claim with them due to unrest in Syria in 2011. The claim was approved and paid out immediately. You can't go past this company for your travel insurance.

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Tracey

TraceyOakleigh

  • Verified customer

Would not ever use again

published
Insurance claim madeYes
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Tracey
Tracey

David

DavidBrisbane

  • Verified customer

Different quotes offered

published

2nd time using TID and was surprised when I was offered different levels of discount when I sought quotes - one with a link online and then later (after purchasing) a cheaper rate was offered via email. Disappointed and will probably look elsewhere next time.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

  • Verified customer

Insurance for travel to Hawaii

published

Only used this company once and as we had no claims it's hard to judge. However you were recommended by someone else who had changed to you even though they could get insurance through their workplace.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

finicky

finicky

  • 2 reviews

Reliable

published

Multiple times as it continues to be easy to use, competitive and when I have claimed has been hassle free.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Finicky,
Thanks for taking the time to share that feedback with us. We look forward to hearing from you when you are ready for that next adventure.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

No Dramas!

published

I have used TID several times when travelling overseas and it is so easy to arrange. I have not yet had to make a claim but I expect it to be as streamlined as TID's other processes.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Claire,
We try to make the whole process as easy as possible so its great to hear feedback like that. Thanks for taking the time to share that feedback with us.
Ash, Customer Experience Manager
www.tid.com.au


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