Tidy Me

Admin incompetent--changing time and day without notification to client – I have used this service for some 6 months on a fornightly basis, and was extremely happy with the wonderful, professional cleaners sent by TidyMe--unfortunately their admin is incompetent. My regular cleaner was leaving and without notice my cleaning day was changed from Fridays at 10am to Thursdays at 10am without notification. A couple of… Read more

emails were exchanged--one from someone called Angel who was sad about the situation, this was the response I received, and a 50% discount for my next clean. On the strength of the fact that I was extremely happy with the cleaners, I rebooked for Saturdays at 7:30am as Fridays was not available (despite the fact that I had a permanent booking for Fridays, one would think that TidyMe admin would find anothe cleaner for that time). Today in a text from TidyMe I discover that Saturdays time has been changed from my request of 7:30am to 9am again without notification. Incompetence of the highest order, and what is more shameful that through this incompetence it disadvantages people who need work. Disgraceful.

Andrea always does a fabulous job – As always, Andrea did a phenomenal job of making my home feel clean and welcoming. I don't know what I would do without Andrea!

Most Unprofessional service ever - DO NOT USE THEM – TidyMe service is highly unprofessional. Firstly they took a booking on 5th October for cleaning up my apartment every 2 weeks starting 7th Oct, and then on 7th Oct morning they sent me a message that cleaners cannot come and there is no one available. How can you take a booking when you don't have cleaners. After 2 weeks when they were due again,… Read more

they sent me a confirmation on Tuesday 18 oct that cleaners will be visiting my home for cleaning on Friday. Again on Friday morning I recieve a message and cleaners are not available and cannot visit. This is highly unprofessional on TidyMe team to first send a confirmation and then last minute send a decline. You cannot just leave your customer to figure out their house cleaning for last minute.I will not recommend TidyMe to any of my friends/ famil/colleague.

Easy and efficient! – My great cleaner hasn’t been able to come for months and I’ve coped fairly well but Tidy Me’s Pilar came for the first time today and my apartment is singing! Pilar just got onto the job, didn’t need much briefing from me. I recommend her highly . And Tidy Me has worked so easily. I hadn’t heard of them couple of days ago Show reply

Michelle is Fabulous! – From the minute Michelle walked in the door she attacked each area of the home that needed attention. Even down to the Oven Range Hood. She cleaned the vent and right down to the cupboards inside and out. Couldn’t be happier. Show reply

Why I haven’t done this before! – Clean was perfect. Beds made. Bathroom and kitchen sparkling. We were extremely happy and will definitely be using this service again ...and again. We are both busy and this service will be a regular thing for us.

DO NOT USE THIS COMPANY – I have had a contract with TidyMe since 2018 and over the years it's customer service and its cleaners have deteriorated. I have had a fortnightly contract with them for the 2021-2022 period and since February of this year they have not been able to supply one cleaner. Whilst we know many businesses are understaffed, one would say this is… Read more

understandable, but for nearly 6-months this shows the company cannot perform it's commitment that it advertises. Reviews on its own Facebook site on specific cleaners have to be questioned and one in particular is on a cleaner that I know no longer works for them and has their own business and I have used them directly. Equally appalling is their ability to respond to individual queries. For example, I sent a message to them on Tuesday of this week to ask if there is a cleaner available for next Monday (July 4) and I am still waiting for a reply 3 days later. All in all don't waste your time, energy or emotion using this service until they sort out there customer service and business at all levels.

DO NOT USE THIS COMPANY!!! – I used this company before with bad results. I moved apartments and thought I would give them another go (silly me). Booked a day and time. Day before, sent me a message telling me they couldn't get a cleaner. Re booked for this week. They confirmed. Day before clean they send a message advising they couldn't get a cleaner. If you want good, reliable cleaning, do not use this company.

Very Poor Customer Service – I entered into a 6 month cleaning agreement yesterday. I scheduled the first clean for the time they had available and the morning of the clean I got an SMS stating that they had no cleaner available and please request another time. I replied to the SMS but no response, I sent a message via the bot on the website and still no response. Very… Read more

difficult to deal with a company who does not have a contact number, and does not communicate efficiently via their available channels.

Poor customer service – The service from cleaners have been hit and miss. We had one cleaner who booked in to do our regular cleans, and we were happy with her work, kept coming really late, or texting saying she was unable to come at all that day and asking if she can come another day, which is not convenient for us. Then afterwards, for several months, we had a good… Read more

reliable cleaner. However she decided to return to her home country. I decided we would cancel our subscription but was unable to on the app. You can only cancel an upcoming booking. I emailed twice asking TidyMe admin staff to cancel our service but have not heard back from them.

No-one turned up, twice – Don't waste your time with these guys. They won';t have the staff available to fulfill the cleans, and cancelling anything thats locked in is so hard. Don't respond to their live chat even though I was connected to an agent, I just sat on read. Absolute waste of energy and time.

Cleaner never showed up. Very poor communication – Signed up using the booking system with a supposedly available time slot. The cleaner however never showed up. Very poor communication unfortunately you can't talk to a real person. Unfortunately cannot recommend as they are not reliable.

Cleaner Never Shows Up – Made multiple bookings over a 7 week period - every time I received a message on the morning the cleaner was booked to cancel as they were unable to find a cleaner. They ask for alternative times and never get back to you. Communication is terrible - there is no phone number to call regarding last minute cancellations and the "live chat" is just… Read more

an email - you won't hear back for hours to days. Gave them several chances (understand they have lost some staff during lockdowns etc.) but after 5-6 last minute cancellations without a single successful clean in central Sydney, I'm wondering if they have any staff at all!

Terrible customer service – TidyMe has a good app and booking system although it doesn't work. You book the clean and they often cancel on the day or the cleaner just never turns up. The cleans we have had have been great, no issues with the actual cleaning, its the organisation of the company itself. They ask for alternative times if they cant find a cleaner for you at your… Read more

chosen date/time but then they just never get back to you. We have now stopped working with them due to how frequently our cleans got cancelled. I wouldn't recommend them at all.

Very poor service – Had my my first 'clean' today and I was extremely disappointed. In two hours the stovetop and the toilet were cleaned and the rubbish was taken out. So I didn't find it value for money. When I complained, and at their request sent photos, I was offered "the opportunity to re-book you in for a clean at 50% off for the other areas that are… Read more

missed."

So basically, I'm being asked to pay more money to get them to do what they should have done in the first place. I'm unsure how that is customer service.

No customer service at all – I’ve been with this company for 3 years and for the last 6 weeks I’ve been let down every time and then had to chase up a cleaner everytime always to be told sorry can’t help so my opinion get another company because they don’t look after there regulars at all

Very poor communication – I was very happy with this service until my latest booking. My regular fortnightly cleaner was confirmed on Monday for 1pm Thursday (today) until I was told yesterday that this was no longer an option. I provided TidyMe with several other time/day options only to be told they were still finding someone for 1.00pm today. I heard nothing until I… Read more

texted them at 12.55pm asking if anyone would be arriving. They responded asking for the latest time I could accommodate a cleaner today, I immediately let them know that 4pm is the latest possible time. Again, no response. I have a photographer and journalist arriving tomorrow for a professional photo shoot and few spare hours to find for cleaning my apartment. Not something I'm unwilling to do, but a service like this probably shouldn't provide more stress and take away more of your time. I'll be taking my business elsewhere.

Easy to organise! – We’ve had a couple of TidyMe cleaners. Andrea is so friendly and she always leaves our home spic and span, she tidies and cleans till it shines! We would happily have Andrea back any time.  Show reply

Don’t even bother – Over the course of 4 weeks we have had 5 cancellations. They don’t turn up, don’t give you a phone number and do nothing to rectify the situation. You get a text, morning of, telling you no one is showing up. Not worth the time try someone else .... anyone else before these clowns

Damaged furniture and no insurance to replace it – DO NOT use this company. They are dishonest and will NOT honour insurance claims. I had a cleaner ruin a brand new coffee table by using something that stripped the paint and TidyMe pretended it was going to be covered by insurance for 4 weeks. Today I’m told that the cleaner said she only used a damp cloth and therefore the insurance claim has… Read more

been declined. Unless you want damaged goods with no insurance coverage USE ANOTHER Company! I need to go to court now.

Great clean! – Came home to a sparkling clean home. All rubbish was removed, the bed was changed and made and all surfaces wiped clean. Very pleased with the thorough job done. The cleaner was very professional. Show reply

Incredible service with a smile – Laura went above and beyond! Absolutely everything was spotless and she even did little extra things to make the clean even better. Highly recommend laura for future tidy me customers  Show reply

Appalling lack of customer service – First few cleans were good but last two fortnights no-one showed up. We weren’t advised and can’t reach customer service. Cleaners work hard but company & communication is appalling. Cancelled account.

Just what I needed, excellent – Very thorough and efficient and professional. Appreciated the help and definitely saved me some time. Would highly recommend to try. The scheduling online is also easy and I can arrange times as suitable for me. Show reply

Great work – I was very happy with cleaning service. I loved little extras like decorating beds with pillows etc. My daughter was very impressed with the way she made her bed. Very professional! Show reply

First time using a house cleaner and we couldn’t be more pleased with their work! – The house was cleaned well and better than expected. There was insufficient time to change the bed sheets however, this isn’t an issue. We welcome Maria back and have booked a fortnightly clean. Show reply

Really good, reliable cleaning company – I have used Tidyme several times now. The quality of their cleaning crew is really good. I am always able to get someone on the day and time slot that I need. Very happy with this service. Show reply

Great clean – Thank you! The place looks beautiful we really appreciate it. We work and study full time so having some help at home will definitely take the load off. The house is perfectly clean Show reply

Very disappointed – I signed up for a subscription because there were favourable reviews for this business. Unfortunately experienced a host of different issues and requested to exit subscription. I have listed some of points below but have not documented the investment of time spent trying to contact tidyme to try to resolve. I would not recommend this business as… Read more

a cleaning service to anyone. I’m baffled by some reviews that mention ‘attention to detail’. The 8 different cleaners I had through my home appeared vacant and uninterested. Some took 4 hours to wipe a cloth of a 2 bed x 2 bath apartment.

Also noting we are two professionals living interstate so not a lot of ornaments or dusting to complete and always very tidy for the clean.

- 2 occasions a no-show cleaner and was hosting a baby shower when one was cancelled. - The option to select and pay for use of Method products was inconsistent and on multiple occasions cleaner arrived with a generic brand, and still charged as didn’t have time to request refund on multiple occasions. - Rescheduled 1 clean and cleaner still arrived - Varying levels of cleaning completed - some include kitchen cupboards, other times not, time allowance each time is different. - Subscription price not applied when I altered an add-on products. - Included an oven clean which is just a basic wipe down of over, not a scrub of inside. - The cleaner is different each time which was aware of but how thorough they were and attention to detail was also inconsistent. - Phone number listed on email doesn’t connect