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Tidy Me
Gypsy.CleanSydney, NSW
- Verified customer
Just what I needed, excellent
Very thorough and efficient and professional. Appreciated the help and definitely saved me some time. Would highly recommend to try. The scheduling online is also easy and I can arrange times as suitable for me.
The reviewer stated that an incentive was offered for this review
- Verified customer
Great work
I was very happy with cleaning service. I loved little extras like decorating beds with pillows etc.
My daughter was very impressed with the way she made her bed. Very professional!
1 comment
The reviewer stated that an incentive was offered for this review
Jay GrayGreater Melbourne (Metropolitan), VIC
First time using a house cleaner and we couldn’t be more pleased with their work!
The house was cleaned well and better than expected. There was insufficient time to change the bed sheets however, this isn’t an issue. We welcome Maria back and have booked a fortnightly clean.
1 comment
TidyMe C.Tidy Me
Hi Jay, thank you for taking the time to share your experience with everyone! It's our goal to be the most reliable and efficient cleaning service. We will forward your feedback to Maria as well, I'm sure she will be delighted. Until next time!
The reviewer stated that an incentive was offered for this review
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AnnieSydney, NSW
Really good, reliable cleaning company
I have used Tidyme several times now. The quality of their cleaning crew is really good. I am always able to get someone on the day and time slot that I need. Very happy with this service.
1 comment
TidyMe C.Tidy Me
Your kind words mean so much to us. We love to make it easy and flexible for everyone! Thank you for your feedback, Annie
LauraSouth East Queensland, QLD
Great clean
Thank you! The place looks beautiful we really appreciate it. We work and study full time so having some help at home will definitely take the load off. The house is perfectly clean
1 comment
TidyMe C.Tidy Me
Hi Laura, your feedback lets us know we're doing it right and we are so happy to hear this! We hope to continuously give you a quality cleaning service and to be always there when you need us. :)
JacintaSydney
- 2 reviews
- 7 likes
Very disappointed
I signed up for a subscription because there were favourable reviews for this business.
Unfortunately experienced a host of different issues and requested to exit subscription.
I have listed some of points below but have not documented the investment of time spent trying to contact tidyme to try to resolve. I would not recommend this business as a cleaning service to anyone. I’m baffled by some reviews that mention ‘attention to detail’. The 8 different cleaners I had through my home appeared vacant and uninterested. Some took 4 hours to wipe ...
Read morea cloth of a 2 bed x 2 bath apartment. Also noting we are two professionals living interstate so not a lot of ornaments or dusting to complete and always very tidy for the clean. - 2 occasions a no-show cleaner and was hosting a baby shower when one was cancelled. - The option to select and pay for use of Method products was inconsistent and on multiple occasions cleaner arrived with a generic brand, and still charged as didn’t have time to request refund on multiple occasions. - Rescheduled 1 clean and cleaner still arrived1 comment
TidyMe C.Tidy Me
Hi Jacinta, thank you for your feedback and we appreciate you for letting us know about this. I am so sorry to hear that you had a poor experience with TidyMe. This has been discussed with the team an...
Read mored I can assure you that we’ll take necessary actions to address your concerns. I know that there is no excuse for the experience that you had but we are still hoping that we can make it up to you in the future. Please reach out to our team to see how we can help by emailing hello@tidyme.com.au or contacting us via live-chat on our website. Thank you!JacquiGreater Melbourne (Inner), VIC
Huge fan
Perfection! Munkh, my TidyMe cleaner, is reliably thorough and I’m so grateful for her time and effort. She goes above and beyond every time, today by cleaning my fridge and oven when they’re not normally part of my cleaning list. Thanks for another perfect clean, Munkh!
1 comment
TidyMe C.Tidy Me
Hi Jacqui, your feedback lets us know we're doing it right and we are so happy to hear this! We hope to continuously give you a quality cleaning service and to be always there when you need us. :)
The reviewer stated that an incentive was offered for this review
Extremely Poor Communication and Services
I've been looking for a cleaning service and found Tidy Me online which had good ratings so I decided to give it a go. However, I found out this is completely the opposite.
Booked a cleaning service on Saturday at 7:30am, got an SMS half an hour before the scheduled time saying no crew available and asking if I could have the service rescheduled. I replied yes but no response given. Can you imagine people have to wake up early on weekends and got got cancelled at the very last minute?
Hours later after no response, I went to their support po...
Read morertal and chatted with an agent. She told me that the service could be rescheduled to 3pm and I accepted. Same story, no show and not even a SMS notification time time. Keeping promises, being punctual and keeping customers updated are the most basic business skills but none of these had been demonstrated by Tidy Me in this case.1 comment
TidyMe C.Tidy Me
Hi Tom, thanks for your feedback, it's much appreciated. The expectations of our customers is of utmost importance to us and we are so sorry that we could not provide you with quality cleaning service...
Read more. Our customer support team works hard throughout the year to provide our customers with timely and quality support. However, we were unable to foresee the high demand for our service over the weekend, and as a result, we got overwhelmed! We do apologize for not being able to provide you with a timely update about your booking. We've had a team discussion about your feedback and booking and we hope to take this opportunity to learn from this mistake and move forward.Kathy H.Greater Melbourne (Metropolitan), VIC
A wonderful job - Well Done Andrea!
Andrea arrived on time and did a superb job! My mum was very impressed and so grateful. A huge improvement on her previous cleaner! Thanks Andrea, you are a real gem.
1 comment
TidyMe C.Tidy Me
Hi Kathy, thank you for taking the time to share your experience with everyone! It's our goal to be the most reliable and efficient cleaning service. We will forward your feedback to Andrea as well, I'm sure she will be delighted. Until next time!
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Poor
For the first scheduled clean the crew member didn't turn up. When he has called he said we didn't have the correct telephone number. Second time around I was told there was no cleaner available on the day. Hesitant, I agreed to have one more try and again I was told, on the day, that there was no cleaner available and due to a shortage of cleaners services could not be provided in my area. I've never had a clean but the administrative side of this company appears to be poorly organised.
1 comment
TidyMe C.Tidy Me
Hi Elaine, thanks for your detailed feedback, it's much appreciated. The expectations of our customers is of utmost importance to us and we are so sorry that we could not provide you with a consistent...
Read more and quality cleaning service. We are aware of the shortage of cleaners in some areas and we are working hard to get this resolved. Your feedback will be shared with the team to see how we can improve. Once again, I do apologise for your poor experience. Thank you.MaySydney, NSW
- 2 reviews
- 2 likes
Happy with my first tidyme experience
I was a bit nervous to try this service as Ive had my fair share of bad cleaners before, but, the cleaner was professional and pleasant. We came home and was very pleased with the results. Still nervous about my future bookings but so far so good.
1 comment
TidyMe C.Tidy Me
Hi May! Thanks for your feedback, rest assured that we have high quality and reliable cleaners who will get the job done. You can log in anytime to see the name, contact details and public rating of y...
Read moreour assigned crew. Our process is 100% transparent and you do not have anything to worry about.Excellent service...recommend it to others..
Arrived on time. Arby's about cleaming the house and managed the complete the job even past three society time. Happy with the service, recommend to others. I have now succeed for fortnightly service.
1 comment
TidyMe C.Tidy Me
Your kind words mean so much to us. We love to make it easy and flexible for everyone! Thank you for your feedback, Rancho
January N.South East Queensland, QLD
Absolutely pathetic!
I actually feel like I need to go around my house and clean everything they have touched. This guy held a duster over my alfresco benches. He had no idea how to use a wet sponge, I mean are you kidding me? PATHETIC!!!
1 comment
TidyMe C.Tidy Me
Hi January, thanks for your feedback. Although all efforts are made to provide an excellent cleaning service to our customers, we are sorry that we failed to provide you with a good experience this ti...
Read moreme. We have issued you with a full refund on your booking and we have cancelled your ongoing bookings as per your instructions. We've shared your feedback with the team and will see how we can improve. Please let me know if I can assist any further.RebeccaSydney, NSW
Great service!!
So easy to change dates and times if needed and once you find someone you really like you have the ability to have the same regular cleaner which is great :)
1 comment
TidyMe C.Tidy Me
Thank you for your wonderful review! It's our goal to be the most reliable and efficient cleaning service. Thank you for taking the time to share your experience with everyone. Until next time!
NoraSydney, NSW
Perfect
As usual Dhara never failed to impress us when we reach home. My home is clean, tidy and smell fresh again. Thank you Dhara for the hard work you just did to my home. I really appreciate it.
1 comment
TidyMe C.Tidy Me
I can imagine a sparkling home just by reading this feedback. This means a lot to us! And for Dhara too, of course! Thank you for choosing us for your cleaning needs!
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Cheryl B.
- 2 reviews
Clean Machine
My sons apartment was spotless after Caroline cleaned today. Thanks for such a great job and the attention to detail. So good to know his place is clean. Well done
1 comment
TidyMe C.Tidy Me
Hi Ali V- thanks for your great feedback. We are so happy to hear that Caroline did a good job! We will pass on your feedback to Caroline- thanks for your support.
The reviewer stated that an incentive was offered for this review
Very easy to navigate
Very helpful tool for busy people and staff is always fantastic. Helps keep your house in order with very little effort. Would recommend this service to anyone who works full time and has a family.
1 comment
TidyMe C.Tidy Me
Your kind words mean so much to us. We love to make it easy and flexible for everyone! Thank you for your feedback, Emily
The reviewer stated that an incentive was offered for this review
DVSSydney, NSW
Great service
Found out about this site from friend and decided to give it a go. Happy with a service. Excellent customer service, very responsive. Reasonable pricing. Would recommend it to others.
1 comment
TidyMe C.Tidy Me
This feedback lets us know we're doing it right and we are so happy to hear this! We hope to continuously give you a quality cleaning service and to be always there when you need us. :)
The reviewer stated that an incentive was offered for this review
SLP
- 2 reviews
- 1 like
Excellent service
Only had 3 cleans so far, but extremely happy with the service. Excellent customer service and easy to use app. Cleaners so far have been very good and I get a discount for committing to 12 cleans.
1 comment
TidyMe C.Tidy Me
Hi SLP! Thank you so much for providing us with such great feedback. It's been our goal to be the most reliable and efficient service without compromising on the quality we provide. We hope to continu...
Read moreously provide your home a sparkling clean every time. Until next time!Easy to use service and quality cleaning
Our cleaner was so thorough, our home was wonderfully clean. She was also so accommodating when we realised we had the time wrong, with a small dog leaping everywhere and home offices to pack away rapidly. Online service very easy to use with a clever way to start building preferred set of people to come to our house.
1 comment
TidyMe C.Tidy Me
Thank you for your wonderful review! It's our goal to be the most reliable and efficient cleaning service. Thank you for taking the time to share your experience with everyone. Until next time!
Questions & Answers
Lil Fysh F.asked
Are there any people here who live in sydneys northern beaches like manly etc, who likes their cleaner? I want one that even does those points on the toilet roll!
No answers
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TidyMe C.Tidy Me
Hi Natalia, your feedback lets us know we're doing it right and we are so happy to hear this! We hope to continuously give you a quality cleaning service and to be always there when you need us. :)