Michelle is Fabulous!
From the minute Michelle walked in the door she attacked each area of the home that needed attention. Even down to the Oven Range Hood. She cleaned the vent and right down to the cupboards inside and out. Couldn’t be happier.
Very poor service
Had my my first 'clean' today and I was extremely disappointed. In two hours the stovetop and the toilet were cleaned and the rubbish was taken out. So I didn't find it value for money.
When I complained, and at their request sent photos, I was offered "the opportunity to re-book you in for a clean at 50% off for the other areas that are missed."
So basically, I'm being asked to pay more money to get them to do what they should have done in the first place. I'm unsure how that is customer service.
Why I haven’t done this before!
Clean was perfect. Beds made. Bathroom and kitchen sparkling. We were extremely happy and will definitely be using this service again ...and again. We are both busy and this service will be a regular thing for us.
No customer service at all
I’ve been with this company for 3 years and for the last 6 weeks I’ve been let down every time and then had to chase up a cleaner everytime always to be told sorry can’t help so my opinion get another company because they don’t look after there regulars at all
Very poor communication
I was very happy with this service until my latest booking. My regular fortnightly cleaner was confirmed on Monday for 1pm Thursday (today) until I was told yesterday that this was no longer an option. I provided TidyMe with several other time/day options only to be told they were still finding someone for 1.00pm today. I heard nothing until I texted them at 12.55pm asking if anyone would be arriving. They responded asking for the latest time I could accommodate a cleaner today, I immediately let them know that 4pm is the latest possible time. ...Again, no response. I have a photographer and journalist arriving tomorrow for a professional photo shoot and few spare hours to find for cleaning my apartment. Not something I'm unwilling to do, but a service like this probably shouldn't provide more stress and take away more of your time. I'll be taking my business elsewhere.
Easy to organise!
We’ve had a couple of TidyMe cleaners. Andrea is so friendly and she always leaves our home spic and span, she tidies and cleans till it shines! We would happily have Andrea back any time.
Don’t even bother
Over the course of 4 weeks we have had 5 cancellations. They don’t turn up, don’t give you a phone number and do nothing to rectify the situation. You get a text, morning of, telling you no one is showing up. Not worth the time try someone else .... anyone else before these clowns
Damaged furniture and no insurance to replace it
DO NOT use this company. They are dishonest and will NOT honour insurance claims.
I had a cleaner ruin a brand new coffee table by using something that stripped the paint and TidyMe pretended it was going to be covered by insurance for 4 weeks. Today I’m told that the cleaner said she only used a damp cloth and therefore the insurance claim has been declined.
Unless you want damaged goods with no insurance coverage USE ANOTHER Company!
I need to go to court now.
Came home to a sparkling clean home. All rubbish was removed, the bed was changed and made and all surfaces wiped clean. Very pleased with the thorough job done. The cleaner was very professional.
Incredible service with a smile
Laura went above and beyond! Absolutely everything was spotless and she even did little extra things to make the clean even better. Highly recommend laura for future tidy me customers
Appalling lack of customer service
First few cleans were good but last two fortnights no-one showed up. We weren’t advised and can’t reach customer service. Cleaners work hard but company & communication is appalling. Cancelled account.
Just what I needed, excellent
Very thorough and efficient and professional. Appreciated the help and definitely saved me some time. Would highly recommend to try. The scheduling online is also easy and I can arrange times as suitable for me.
I was very happy with cleaning service. I loved little extras like decorating beds with pillows etc.
My daughter was very impressed with the way she made her bed. Very professional!
First time using a house cleaner and we couldn’t be more pleased with their work!
The house was cleaned well and better than expected. There was insufficient time to change the bed sheets however, this isn’t an issue. We welcome Maria back and have booked a fortnightly clean.
Really good, reliable cleaning company
I have used Tidyme several times now. The quality of their cleaning crew is really good. I am always able to get someone on the day and time slot that I need. Very happy with this service.
Questions & Answers
Are there any people here who live in sydneys northern beaches like manly etc, who likes their cleaner? I want one that even does those points on the toilet roll!
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