Do not use this company
My backyard makeover has been tainted by the bluestone pavers around my swim spa after sealing are now multicoloured (light shades of grey, dark shades, spider web pattern on some, white patches on some and some with sealer drips running down the sides of the pavers and onto upper part of spa shell). Poor job all-round. A natural penetrating sealer was used first. When this did not provide the desired finish I complained. I asked the manager to visit to see in person. Instead the same guy came back and I agreed to a gloss sealer in hope it wou...ld at least provide an even finish and colour and fix the reported issues. It did not. This was over 5 months ago now and as we are now coming out of COVID I feel others should be forewarned about not using this company. I will be seeking the expertise of another company now to see what can be done to hopefully rectify the mess.
- Verified customer
They don’t turn up
They bombard you with emails and texts confirming the time and date and tell you about a penalty for cancelling the appointment. But they changed the booking at the last minute, but didn’t inform me until I called them to find out where they were. The new arranged time was cancelled at the last minute. Still waiting for them to turn up for the third appointment time. I have called them several times this morning, with a different person answering every time, if they do answer the call. If I do get through, they say they’ll be calling me back b...ut don’t. They sound disorganised and very unprofessional, in fact they were quite rude on the phone. I’ve given up with this company, I wouldn’t trust them to do the job. I can see from others reviews that unreliability is a problem with this company, and the customer service are very slow at responding. They have totally lost my trust, they are a joke!!!!
Terrible Customer Service
These guys seem fine when things go their way, but are terrible at dealing with problems.
I complained back in January that re-grouting that was done by them in September was failing. Emails were ignored and they rarely managed to return phone calls. It turns out that regrouting wasn't the best solution to the loose tiles I originally complained about, but that wasn't checked at all, they just assumed it would fix it.
It took 5 months, two visits from the original contractor (during one of which they did at least redo the grouting a second ti...
Really impressed by John and his team. Great service by what I would deem as highly experienced technicians. They arrived when they said they would and completed the job in the time frame they'd previously stated. The guys on the job were all really nice as well. Very professional and we even shared a joke or two while they worked. The job looks fantastic and I would recommend them to any friend wanting a top tile restoration notch job.
Really Happy Customer
Thank you John and your fellow workers. Excellent service by very competent and experienced technicians. Arrived on time and were most helpful with any questions we asked regarding maintenance of floor. The Floor looks amazing and would have no hesitation recommending them to anyone.
Do not use this company
They never showed up, even after sending me several booking confirmations texts and emails telling me about a $150 fee if I didn't go through with the job. When trying to contact someone to see if they were coming, every phone number associated with the company was either disconnected or wasn't being answered. Waste of time and effort of moving furniture off the floors that I needed cleaned.
Wonderful tile replacement
Micheal did a wonderful job replacing the tiles around our new toilet and left the space very clean. The job looks so professional and the new tiles look seamless. I’m very happy and would definitely recommend.
Great work, professional technician.I’m pleased to say that he was very polite, paid great attention to detail, answered all of our questions professionally and showed a high level of consideration and courtesy towards our village residents.
Sandstone cleaning Torquay
I found your two representatives From Stonemaster to be very efficient and completed the cleaning and sealing job to a very high standard. They were very polite, respectful and kept me informed of the jobs progress.
Don’t bother with these guys
These guys came off as very professional, great website and initially good follow up. The job was all booked in, how could I forget after several emails during the week to remind me, also to advise if I cancelled last minute they would charge $150 plus gst. After moving most of my furniture outside in preparation and waiting they didn’t turn up. I called and someone said they’d look into and get back to me, I never heard back and any other calls ignored. Wow.......
Wonderful grout repair
Michael was such a professional and friendly person to deal with. His attention to detail was brilliant and he identified and rectified issues that would have become a bigger concern if not sorted out.
Highly recommend this service and would definitely use again if required.
Cant keep their bookings
I called for a quote, they gave me a time and day.....
On the day, they didnt show up, so I called back and they said no booking made....what a joke!!
Not a professional company at all.
I guess all the poor reviews says it all.
Just as well they didnt show
Plenty of others out there
The worst interaction I have ever had with a company
Used the Perth franchise on our terracotta floors. Honestly, it has been the absolute worst interaction I have had with a company in my life. The have come out multiple times to fix their mistakes but still not fixed. Have been late every single time or just cancelled/ didn't rock up. Have used the incorrect sealer, have left rubbish everywhere and the "technicians" who come out barely speak English so communication is very difficult. Do yourself a favour and avoid at all costs.
Completely rapt with the service from Tile Cleaners. I came home from a long day at work to find my kitchen and sunroom floor had been transformed - from dull and dirty, to shiny and clean! Worth every cent. They took care with my furniture and even managed my dog while I was not home. The whole process from quote to completion was faultless. Will certainly be in touch again soon to do the other rooms :-)
Excellent service by very competent and obliging technicians. Arrived on time and were most helpful with any questions we asked regarding maintenance of floor. Would have no hesitation in recommending them.
Do not use this company, they did not show up for the job
This company confirmed by email the day before they were due to show up, then on the day they phoned 15 mins before they were due with, sorry we are not coming. My parents who are in their 70's had gotten all the furniture removed from dining / lounge etc, and gone away for the night as they were having their slate sealed. My parents drove back from the coast the morning of to let the cleaners in. No apology or anything just disrespect for 2 senior citizens with "we are not coming, cant do the job".
Slate floor clean and resurfaced
The tile cleaners arrived on time,were polite and completed the work of cleaning/stripping and re coating my slate tiles. I am extremely satisfied with the work and I would use this company again.
they Cancelled the job 15 minutes before due to start
Tile Cleaners cancelled the job 15 minutes before they were due to start. Furniture removals removed all the furniture. Room was all cleared and a phone call to say they were not coming. Disgusting treatment. I would never recommend them in a mad fit.
Tiles look brand new
Found tile cleaners online and they were efficient and pleasant to deal with. They sent me a text to let me know when the cleaner was on the way. My tiles look brand new and saved me having to replace them!!
Excellent from go to woe.
These guys are great communicators, efficient, problem solvers and care about their work. We had some challenges with my shower but they handled it really well. I’m very happy with the result and would highly recommend.
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