Excellent customer service
TimePiece Store sourced an out-of-stock model of watch for me, and included the original Seiko warranty as requested. They took the time to respond to multiple questions via email, responding within 24 hours. The watch was exactly as described with genuine paperwork, warranty and box. I'm extremely happy with my purchase and would buy from them again.
- Verified customer
Ball has knocked this one out of the park!!
I purchased the Ball Engineer III Pioneer watch from TimePiece Store. The watch itself is an AWESOME piece and I haven't taken it off since I got it. The service and handling of the shipping from TimePiece store was very satisfactory and I would not hesitate to purchase from them again!
Great service, great watch.
Communication surprisingly good. Company appears to be based in Australia, but product clearly drop-shipped from Asia (not a problem, just worth noting if you prefer to shop local), and also explains why they insist on the $55 shipping even if you're in Australia!
Price was right - even with exorbitant shipping - and watch arrived in perfect order. Haven't had any reason to doubt the warranty service would be similarly good too. Would certainly consider shopping again.
- Verified customer
Excellent service and perfect watch
I bought a beautiful watch for my husband. I am happy with the service and quality with the service thank you to you Tina and TimePiece Store team. My husband has a huge passion for watch. I am glad you guys help me to give him a excellent Birthday gift. Definetly I would purchase from you guys again.
- Verified customer
Real shop with real products and service
Ordered a new, rarer, watch. Tina helped me via live chat to make a deposit and arrange delivery when I was ready. Final payment was made and the watch arrived 5 days later. Really happy with the authentic product, great service and great price. 100% legitimate Australian business, don't be worried about that! Thanks again to the team, very happy. Although shipped from Malaysia, it is an Australian business with an ABN, GST and all is accounted for.
- Verified customer
These Guys Rock!!
Was hesitant at first spending so much money with an organisation I've never dealt with or even heard of. However, I did my research and was satisfied and confident that these guys would not only supply me with a genuine item, but also provide superior customer service... And guess what? They DID BOTH IN SPADES!!
They even adjusted the bracelet size to suit my wrist free of charge
Could not recommend these guys enough and would not hesitate in using them again!
Many thanks Tina & Co.
Something seems not quite right
My wife and I submitted numerous enquires via the website, attempted to call several times, all of which went unanswered. I was looking for a Tag Heuer Carrera Cal 1887 but was not going to just hit buy now. I needed to see the piece and make my own assessment to be satisfied that it was what it said on the tin. They have a Victorian phone number prefix, but i feel like this is a re-direct to a foreign business. And I feel that just because they have .au web address doesn't mean they are an australian company. Buyer beware, thankfully i did not proceed with a sale so i am no worse off other than a little of my time.
Exceeded my expectations
I was cautious about buying a quality watch online but was surprised and relieved when my new Longines watch arrived by Fed Ex within the stated period. Their prices are unbeatable and I wouldn't hesitate to recommend Time Piece Store to anyone who wanted to save hundreds of dollars on a quality watch,
Don't buy watches from these people!
The delivery and payment process was fine. However, in less than one year the watch, an expensive Longines ladies watch, stopped working. That's when I discovered that the Warranty received with the watch is not a Longines warranty and therefore the global warranty offered by Longines is void. Second problem is that if anyone, other than the TimePiece Store opens the case, to say check the battery, the warranty is immediatly voided. No where on the TimePiece Store website is this mentioned, not even on their Warranty page! If you ask TTS t...hey will tell you you can find it on page 42 of the 500+ page Manual! Repairs are done in Malayasia and take minimum of 8 weeks. Not impressed. I now have to pay Longines $203 to have the movement replaced if I wish to use the watch again or chance sending it to someone in Malaysia who failed to give me any confidence I would ever see the watch again. My advice is don't buy your next watch online.
Long turn around for repairs
Purchased a Tag from the online store fast shipping and delivery. 1month of use and the watch required repair. Sent back to the store two months ago and still waiting. The cost saving is now meaningless as they don't offer the same manufacturers warranty that local stores do. Takes the gloss off a present.
Fast shipping appear to genuine articles
Poor after sales and follow up
Very Efficient and hassle free
I was a little bit hesitant to buy an expensive watch online especially outside of Australia. I however was very surprised and happy about how easy it was through the timepiecestore.com. I ordered my watch on the Sunday 16/12 and it was shipped and received on Friday 21/12 just in time for Xmas. I dont think I would have managed that from any local suppliers online!
The online store kept me abreast with information via email. I utilised a direct deposit option and they send me an email as soon as the order was received and then again once th...e payment had reached their account with a tracking number for Fedex. Once the tracking number was received we were able to login and get a real time location of where the watch was. We were able to see exactly when it was picked up from the supplier and then the various cross docking until it reached Perth. This is a real credit to Fedex as the watch was picked up in Malaysia on Wednesday and was deleivered am on the Friday in the week prior to Christmas! The watch was exactly as described and I went over it with a fine tooth comb to ensure that it was not a rebuild or a damaged watch.
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