Toll IPEC

Driver did not attempt to deliver my parcel yesterday. I watched it all on my cameras. This person just did a u turn and left a note in the letterbox. When picking up my parcels today I complained to the man in charge and he came back with the comment " If there are fences we do not enter the property because there could be dogs. That is company… Read more

policy". I looked up company policy and that is incorrect. They have delivered several times before and never had a problem. This girl was obviously lazy or late for lunch. Will be making another complaint to the company who sent the parcels not to use this service again. Australia post never has a problem.

Very unhelpful contact service. Unable to provide approxomate time of delivery! Last I checked the parcel is coming from Horseley Park which is only half an hour away from my place. I need an estimate tome of delivery as I need to leave very soooon Show details

My delivery was supposedly shipped from Regents Park (Sydney) on 13th January. Tracking showing it was in transit on 14th. On 16th now and still “in transit”. Chat & Telephone call both a waste of time as they are both bots and all they do is refer you back to the tracking page, which states it will be delivered in a further 72 hours. Delivery… Read more

point is Caringbah (also Sydney). Understand there are sometimes delays but to get no real tracking other than “In Transit” is woeful service.

perfect delivery – I took my package to depot said i needed insurance was told that would be done did the QR code filling out for label sent item to find out there is not insurance i was sending a very expensive handbag i was freaky out. I finally got a mobile no of the dry creek manager who kept in touch with me every step of the way till delivery which by the way… Read more

was uper fast. But would i use again no as they do not offer insurance for individual only busines so if it had got lost would of lost thousands

Delivery service – Toll.. Thanks for your incredibly efficient delivery service... We ordered an item from a seller in Braeside Vic on the evening of Tuesday 10th January... Toll picked it up the next morning and it was delivered on our doorstep in Blanchetown in country South Australia midday Friday 13th January.. Well done Toll and your very efficient contractors... Gunter Show details

Customer Service – Got my delivery,the driver was great,put it in garage..very heavy item.he was fantastic,the numbers are missing on my letterbox,and he still found my place...excellent service..l havent unpacked it yet.wont for a few days. Show details

[Content Removed] useless, bought something off bigw and took their sweet time. somehow got from victoria to sydney no sweat then decided to have a couple rest days apparently. dont know why it had to be sent through these guys but damn wish i couldve picked literally anyone else to deliver my package. Update. its been an extra week and ive… Read more

contacted the company of my package and the carrier and they have made countless promises continously telling me to "wait between 48-72 hours. I genuinely dont know how this company hasnt been shut down especially with the amount of complaints ive seen circulating online.

Total disgrace. Package from seller in Perth to Brisbane. Got from Perth to Sydney no problems. Gets to whatever depot in Brisbane ( don't know if it's at the airport or Larapinta) now it appears is has been spilt up and they can't deliver it as it's only a partial delivery. Next, there was an internal hold. Then there was a warehouse issue. Then… Read more

they needed clearance to deliver it. IT'S A BLOODY VERTICAL BLIND!!!!!! Numerous messages, emails, etc and they won't respond to any. Tried live chats, they leave you hanging for over 30 minutes before THEY END THE LIVE CHAT even though none from their end joined the chat. I don't even know which depot to go to to try and find my package!!!! They won't even respond to the seller. TOTAL CRAP from a supposed international linked company DO NOT use them.

Delivery was scheduled for yesterday in Melbourne but no delivery. Waited today and received email saying attempted delivery, but no attempt At all. I tried calling them and after 1 hour on hold I had to hang up. Now have to wait again next week. They are terrible and lie. I will encourage Amazon to avoid using Toll as I rarely have a good experience with them. Other delivery companies seem much better. Show details

Kept my delivery in Sydney for a week and counting (it's still there on writing this) because it is now inconvenient to deliver anything that is not small and in a Metro area. Australia Post is better than this. A disgrace and totally avoid using them. Show details

My parcel has been sitting in sydney for 3 days and not moved. Trying to contact them is a nightmare as you get an automatic machine thing. Nobody can tell me why it hasnt moved, except that there is some internal business issue and it will be dispatched in 48 to 72hrs (they have been saying this for 2 days). this is not the first time i have had an issue. dont use them if you can Show details

Nil service,lazy delivery drivers – Lazy drivers that wont deliver down a long driveway This is the only delivery company that I have a problem with Phones are never answered as your left on hold Absolutely no service what so ever DO NOT USE THIS SHONKY COMPANY YOU WILL REGREAT IT IF YOU DO. Look at the hundreds of 1 ⭐ complaints that says it all Show details

Absolutely hopeless – Obviously it isn't possible to give a lower score. There is no worse freight company is Australia. The tracking information tells me my package is still in transit and would be delivered 20 days ago. Work that out. I have tried to call over the last few days and after more that 30 minutes on hold I am hung up on. Do not trust this company with… Read more

your items. Find someone else. I would love to attach proof of delivery for this review but I haven't had a delivery yet.

No delivery. No answers no servixe – Absolutely terrible service. Have had our parcel in depot for 20 days. Have sub contracted it out to 3 different companies and split the packages up so much they can no longer tell us who has our package or where it is. This is our so son’s Christmas present. Doesn’t look like he will be getting it now and we have to explain why Santa didn’t come.… Read more

Have rang them every day for a week. On hold over 2 hours each time. Promises to call back and they never have

Deserves to be out of business – DESEŔVES MINUS ZERO RATING !!!. I was waiting a delivery on Friday 13, as tracking stated.Was home all day with door open. Later in the day I checked the tracking and it had changed to Saturday 14. Was frustrated over this. I was awaiting a 4 piece outdoor setting. On Saturday a driver came to my door with a medium box that he carried. My own… Read more

fault I signed for the delivery and said you bring the rest back. Took the one box inside. Went outside to see what was taking so long and he was gone. Been a weekend I couldn't contact anyone. Called Monday morning was on hold for nearly 2 hours and ended up hanging up. As I write this review second attempt to call now been 1hr 46 minutes. Checked tracking again States attempted delivery Friday 13, out right lie. Does state only 1 of 3 delivered and thats all.

Toll needs a broom through it and get all new Management.

Disgusting, Disgusting service.

Avoid at all cost.

Worst delivery company in Australia – These idiots have suspended my packages from Amazon saying they need more personal info.. They have my name and address and phone number what more do they need?? Trying to contact them is a complete waste of time absolute worst delivery company in Australia Show details

Worst company I have ever dealt with – One star because I can’t leave none. In 16 years of operating my business, toll express is the worst company I have ever dealt with, for so many reasons, to many to list. Do yourself a favor, use one of the many other options out there. Show details

Wheelchair sent to wrong State – Minus 5 stars! freight is my wheelchair, I send it to and from Melbourne to Adelaide for service etc. TWICE now it has ended up in Sydney! now I have to spend an extra week waiting without my wheelchair.... I WILL NEVER EVER SEND WITH THIS COMPANY AGAIN. Show details

Total Shame – disgraceEngine wrapped on pallet, $6000. picked up in Melb 17/5/22 to go to Syd. Now 7 weeks no motor. DO NOT USE TOLL. I rang next day 18/5 told in Melb depot, I’ll see it 19/5, 19/5 I’m told it’s missing.?? The next week a few calls and emails, pallet still missing. They would check cameras. 4th week they would speak to the drive, he was off… Read more

sick, three weeks later, say spoken to drive, drive did remember picking up motor. Toll now say rechecking cameras. I’ve had no prob getting on to Toll in Melb, but the same answer, still looking. I have asked, is this how they cover up theft? They’re still looking. They know they are up for compensation.

Abysmall and unreliable service – I bought a compressor on eBay, vendor located in Geelong. The item was collected for delivery to my address in Traralgon. The item is not getting delivered in a reasonable time frame so called the vendor as to what the story is. He found out that my item was sitting in a yard in Altona overlooked but on making inquiries as to when I might expect… Read more

delivery it was stated on the Friday, a week after pick up from vendor. On Friday still no delivery so called vendor again. Was advised that item was going to be delivered on Monday after the weekend after 2pm, but again no delivery. Took matters in my own hand and rang automated services entering my connote number which replied that item was still going to be delivered on the Monday. It’s now Tuesday and still no delivery. Toll service is absolutely crap, their websites make it impossible to make direct calls and to speak to someone, nor do they provide email updates of the kind eBay does. Toll is a juggernaut, lots of faceless people with little interest in good service, they take your money for their service alright but be very patient with service as they have their own schedule and absolutely don’t care. What a typical huge, apathetic,lazy and ignorant lot. Do whatever you can NOT to use them, service is rubbish

Terrible – Terrible. States delivery delayed due to road works then no update after that at all. No answer at all to the online query for that one. Then logs an item from another seller but then denies ever having it, delivers one but not the other even though both in the system on the tracker site. Even with screen shots of the item being logged denies it… Read more

exists and then never follows up.

Uncontactable. Takes days to respond to online enquires if at all.

All christmas presents. One item never arrived, 2 arrive after Christmas when ordered on Amazon early December and late November with delivery quoted before Christmas.

There's a reason you can't leave a Google review or one on their Facebook. They don't want your reviews. They know the problems they don't care.

Family and friends also had issues with toll deliveries this Christmas. Will not buy anything if I know they ship with this company.

Worst company ever and should not be in business – I had a parcel of horse semen sent through priority Toll. This parcel cost me $1000$ of dollars. It needed to be delivered on time so the semen was still alive and the mare still ovulating. Every time I rung they had no idea on where the parcel was. Never received it. We had no option but to use Toll but never never again. Do not use this company. Show details

Worst courier company ever – For a sign only delivery driver don’t even bother to come to door just posted card in box. As I walked to him he drove off what a decent human being Show details

I am befuddled why businesses uses Toll, when their drivers fervently avoid providing adequate customer service – I was waiting to go into hospital for arm surgery, keen to get an IKEA parcel before I left. Other companies have no issue with our apartment mail room, but when I got a text from Toll IPEC saying the parcel was undeliverable, I thought "they did this to me so many times when living in a unit development, I am sure the driver never even got out of… Read more

the truck"—I was home the whole time. I frequently get parcels from Amazon all of which are delivered perfectly. I also get Woolworths food deliveries to my apartment door. Brilliant! Now I have organise someone to drive down the hill to a local newsagent to collect my parcel from Toll/IKEA. It has become so distressing for me, when I purchase online I check to make sure it is not being delivered by Toll, otherwise I go to Amazon or some other customer friendly service. This problem has being happening for years.