- Verified customer
Ken from touch up guys northern areas of MELBOURNE, fixed a large stone chip on the front bumper on our brand new Suzuki Vitara. Ken bid a great job, looks as good as new. I highly recommend Ken if you need a repair ring the touch up guys and they will give you his phone number.
Thanks Ken good work, happy to see somebody that knows there job and very reliable.
A satisfied customer
I am very happy with the work carried out by Alex (of Dandenong) to repair a scratch on the rear-window spoiler of my Hyundai Kona.
He was pleasant and courteous, arrived punctually, took time to do a thorough job - while patiently explaining the procedures he would be using - and completed the work to my satisfaction at a competitive cost.
I have no hesitation in recommending the services of Touch Up Guys, and Alex especially, to anyone in need of the services of this company.
Extortion and Fraud VCAT Claim Pending
VCAT Claim pending for the extortion of AN EXTRA $325 which was charged at the last minute - post job completion - completely out of the blue. [name removed] from Hastings Touch Up Guys NEVER mentioned or quoted the full amount of $825; instead he lured me in, under the proviso that the full scope of works would cost $500 and then slapped me with an additional $325 after he dropped my car off (at my place of work), knowing full well the circumstance (of my location) would force me to ‘cough up’. I was in such a state of shock, sickened to my co...re and ‘numb’ from ‘being robbed in broad daylight’ that I just paid the extra money and are now in the process of ‘recovery’. Most quotes received for the FULLY completed job (which was also unfortunately, not up to standard) were between $150 and $500. I chose [name removed] (being the most expensive quote of the lot, at ‘$500’) due to the convenience of the process; however he extorted those extra funds and refused to rectify the situation when I offered him the opportunity to refund the $325 excess. He has since involved the National Manager of The Touch Up Guys and together, they are now subjecting me to legal bullying! Beware before dealing with this franchise and more specifically the Hastings operator!
- Verified customer
David Deakin from Touch Up Guys - Blacktown fixed the scratches on my car's bumper. He did an excellent job. He is very professional and attended on time. He kept the appointment even though it was raining and it was cold. Worked on the car in my garage. Highly recommended.
Touch up Guys Frankston - Victoria
Roland and Adam were absolutely awesome! (Frankston - Victoria)
Above and beyond when it comes to customer service, but even more importantly the finished product on the car was amazing!
It came out looking brand new after my partner had damaged my mums car we were quoted a very high price and 4 days from another repairer the car had been to in the past. These guys, beat that price by a mile and it only took them half a day to fix up!
The colour matched perfectly and all of the dents/scratches were gone!
Very happy and relieved! Would bring cars back here again and would recommend to others!
the go to man
Had a badly damaged rear bumper.Was told by other panel beaters that it could not be repaired, Ayhan did a great job and went the extra yards to ensure that it looked like brand new.It was not cheap ,;but it was a lot cheaper than a new bumper. Pleasant manner despite unfavourable weather.
Stay well clear!
(1) I dealt with Nick Baker (Adelaide western region)
(2) Asked for a quote, never got one, said he was too busy to come out anyways
(3) Got a quote for another job later and he never turned up. We had a time scheduled, I left work early and he never showed. No text message, no email, no phone call, ever. No apology whatsoever, just no communication.
WORST customer service I have probably ever experienced. His quote came in at $325. After he did a no-show I went to another company who were extremely professional, arrived on time, communicated brilliantly and did a fantastic job for only $198.
I really dodged a bullet with this guy. Thank goodness he never came out and did my car.
Avoid at all costs
Simply terrible. Some of scratches look like they were touched up with a large paint brush. They did some unauthorised spray work which left an ugly orange peel texture at eye level. The $100 headlight restoration lasted about 4 weeks. $750 left me worse off than when I started. Refused to provide me with invoice after- illegal.
Terrible Customer Service | Canberra
The local guy in Canberra needs to undertake some form of customer service training. He wasted 5 weeks of my time.
Early April I sent in a request for a quote. He called me and came out to look at the job. He quoted me on the spot and said he was under the pump but could come out in two weeks time (to which I agreed). This was on 4 April 2019. 5 weeks later (9 May 2019) and after several attempts of trying to get a hold of him, I had enough and lodged a complaint with head office. The owner of the company called immediately and was actually ...a nice guy. He said he’d look into it. That afternoon (surprise surprise) the local guy called and was like I’m sorry about what happened..... however I’m really busy (again surprise surprise) and can book you in for 30 May. My response - thank you but no thank you. You have wasted enough of my time!!!! I’ve since called another company and they’ve (so far) been exceptional.
Had my doubts at the beginning, not used to mobile services. But I had ChrisH from Ferntree, quote was easy to set up sent him a few photos in the morning booked in for that afternoon and he was done in no time. Had wheel touched up, the only complaint is now the wheel Chris had done looks way better than the rest.
If you're in the eastern area get Chris cant go wrong
I had a the pleasure of meeting Ken who services norther suburbs. Ken did an amazing job filling the holes on my bumper bar and re-spraying to make it look as new! Ken takes pride in his work, is very professorial, attention to detail and a great guy to deal with. I highly recommend Ken.
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