TPG Broadband 5G Home Broadband

I asked for my account/plan to be terminated as I no longer need it. At the end of the call, I asked the agent to confirm that 1) my account is terminated and 2) I would no longer be charged for the following month. She confirmed both and I thanked her for helping me. This happened on 3rd of July 2026. Fast forward to today 15th of July, I… Read more

received an invoice from TPG for the following month stating that I need to pay. Checking my account, it looks like it is still active despite confirmation with the agent.

TPG support is disappointing and frustrating.

I am extremely disappointed with TPG’s service. My bill was paid on 8 July, yet my internet stopped working shortly afterwards. It’s unacceptable to charge customers on time but fail to provide the service they’re paying for. I contacted customer support expecting a clear explanation and a prompt resolution. Instead, I was passed around with… Read more

vague responses, no accountability, and no actual solution. It felt like they were avoiding the issue rather than helping me fix it.

Reliable internet is essential, and this experience has been incredibly frustrating and inconvenient. If you’re happy to take customers’ money, you should also provide reliable service and competent support when things go wrong.

Based on my experience, I cannot recommend TPG. The poor customer service and lack of urgency in resolving issues have been very disappointing.

Don't sign up for this product. It is nothing but ongoing trouble. TPG support can't help with the numerous issues with it and their customer service staff can't keep their stories and reasons straight. It is a scam to get you to sign up, take your money and then get you to switch to a more expensive service. It is so cheap because it is useless. Don't do it!

Very Happy – I signed up to the TPG 5G Broadband as my previous provider keep putting their prices up. I was supplied a Nokia Fastmile 3.2 5g modem from TPG and I have been using the modem for about a week. I have a strong 5G signal at my place and I have about… Read more

11 devices connected. I'm getting download speeds of around 200mbps and upload speeds of around 15mbps and I couldn't be happier. The TPG 5G plan is cheaper than my other providers NBN plan and I'm getting faster speeds.

Have had the service since December and have experienced no unsolved problems. Get relatively consistent speeds for both down- and up-loads. I cannot recall any sustained issues - or really any at all to be honest. The one time I did have issues was during the (early hours, before the public was aware of) major blackout on the Vodafone network,… Read more

but when I spoke to an agent they walked me through troubleshooting and all to try and get me back to the promised speeds and consistent service. They even made a note and case for it to follow up. Cannot fault the service of the technical support centre at all.

Reasonably priced plans, never had any issue and my customer service calls were always picked up right away. Unfortunate that our new place doesn't have any network that TPG covers. Show details

Good service FAST reliable – I was sceptical because of all the bad reviews but honestly they great no issue at all very fast helpful customer service people too I have been with allll the internet providers every single one worst was dodo they r so rude so bad. SOOO moving to tpg HAS BEEN a BREEEZE I highly recommend them within 2 days we had internet box shipped n hocked up easy as Show reply

signed up for internet, the first time they sent out modem they sent it to Qld address, we are located on Central Coast NSW. we followed up and they said they were sending modem out. didn't turn up etc, on phone for 2 hours. Followed up again, and they advised they had not received any request. so Thirdly.... goodbye TPG...

Absolutely rubbish company to deal with and then refuse to cancel the service. The somehow got an incorrect phone number themwaited an AI thing to verify me I'd it cam back several times with nonsense bad lighting, not clear, new address label to big etc the list of reasons went on and on and on. So emailed them countless times and in one of the… Read more

emails sent my details as well but get told have to use the AI nonsense then to cancel they refused unless I verified my Id through this AI checking thing. But funny it managed to read the expiry date my name divers licence number no issues but once it's checked oh it's not good enough. Then to tell me I'm not allowed to cancel the account is rubbish. Run a mile don't use this company at all.

I have have tried easily 6-7 NBN providers since Yr 2020. This I would rank TPG as one of the worst in terms of service/reception. This even with me comparing TPG's NBN 500 with my previous telco plans (NBN 25, NBN 50 mostly). The internet service is intermittent especially during peak periods. I have not seen that many scrolling/buffering… Read more

sign or outright no signal on my internet TV as much as I did with TPG. No option to terminate other than calling their customer service. Be aware also that the telco needs 30 days notice to port out.

Save your sanity and avoid TPG. I signed up two weeks ago and was told modem was free if retained over 24 months.. I asked for return address in case service was unsatisfactory ., this was not provided. The service has been very poor / unreliable. I’ve called three times to get return information regarding modem as they don’t supply an email… Read more

contact. Each time being told I’d receive an email with return address etc., this never happened. Save time & trouble and link to a reliable service. TPG is the worst unfortunately.

It came with the promise of better speeds and a reliable service and it's been neither. We constantly lose internet connection or else it runs so slow it's unusable. My some uses mobile data on his phone instead of our home internet because it's better. I am changing back to NBN but because I've paid for the next month (even though it hasn't started yet) they won't give me any refund for the unused data

Worst ISP service on the planet. Please stay away from them at all costs. You'll regret dealing with them. They'll torture you, steal your money and you won't get internet access.

Minus 5 Stars. Ongoing issues with internet dropping out and buffering while watching Cable TV. Internet drop outs while on the Computer. 5G Mobile service on one bar at my property but signal goes up when I walk up the road. Have made numerous complaints that fall on deaf ears, Customer service is a joke and don't speak proper english. I have… Read more

asked to speak with an Australian Supervisor but keep getting calls from the OS call centre that don't speak or understand english. I'm now going to go to another Service Provider as I've had a gutful of this rubbish. I have also lodged a complaint with the Telecommunications Ombudsman. Bye Bye TPG, after 10 years you really have gone downhill. You lose my Internet and two phones contract.

I've seen many one-star reviews, and I can understand why: their call centre staff seem to be under unfair pressure, including pressure to keep calls short. In other words, the staff may actually be far more competent than their job allows them to be. Probably the service is good enough when your customer query is standard, but anything… Read more

deviating from what they're used to throws up problems--and that could be a problem emanating from inadequate training.

About six weeks ago, a call I made to fix an accounts problem ended in me going without their service for four or five weeks--during which time I used the hotspots on my devices; which I found to be only a little slower, and a not-as-generous (but adequate) download limit. In fact I enjoyed using the hotspots almost as much as if I'd been using TPG's 5G Broadband Premium plan; there was little difference in speed, except when downloading.

All-in-all, I find TPG better than Tangerine; and better than 'Aussie Broadband'.

I tried "Aussie Broadband" because I felt I'd get better service from Australian staff based in Australia, for example, better English--but it was not to be, not even after I gave them repeated chances.

Avoid TPG at all cost. They are very quick when you sign the contract with them, but when your internet drops, you get no support. It's a nightmare when you want to cancel their service. Never do business with this company at all cost. Show details

Awful company even when you are trying to help their business by transferring ownership of accounts they don’t want it. Promised call backs that never happened awful company

The 5G service was patchy, resulting in regular drop-outs of service. The customer service was terrible. I called and spoke to the consultant on the phone. Discussed the issue and told them that I wanted to disconnect the service. He was sympathetic and he went through his process. I told him at least 3 more times to cancel the service, also told… Read more

him that I had found a cheaper & faster service with my FTTP. He then told me to stay on the line. Second level person asked that I reidentify myself. I told them that i had already done that with first level and that told them I asked for service to be disconnected 4 times. I then hung up. I then received a bill for the next period which I expected and was ok with. Then the next month I received a subsequent bill. I rang TPG up again and explained the situation. After discussion they agreed to refund the 2 months. They told me to send back the 5G internet or they would charge me the cost of the modem. all good I sent back the modem. I have now received a zero cost invoice but no refund. Very poor communication and customer service. steer clear of TPG

I would avoid this service at all costs. It's cheap for a reason. Everytime I have contacted these guys I have been given misleading information. I have not been able to fully understand due to strong accents, there has been absolutely no empathy. I was given the go ahead to cancel my service & would be able to transfer my number to another… Read more

provider, to only be told by the new provider that is completely wrong, now I'm paying an extra month to transfer my number, on a service I'm not even actively using. Trouble after trouble with this company. Glad to no longer be a customer.

All fine while it works and then you plunge into the abyss of [Content Removed] who could care less about your problems. I cancelled and tgey didnt give a toss about that either. Show details

Absolutely pathetic experience!! The agent knew F..All, I had an issue with 404 not found while using wifi on google and Amazon!! Guy asked to reset using the paper clip!! And the router didn’t work at all after that! Then he goes I will contacted by specialist after 24-48 hours regarding issue!!!! Seriously! I was on line for over 2 hours… I asked multiple times if you don’t know what u doing please get someone who knows!

Signed up for their 500nbn service, an entire month later I had to cancel, completely fustrated and annoyed. We did not get a single day of internet as they couldnt get multiple issues resolved with the NBNco. Even after the NBN team came out, we still had no service. When I called TPG they said they had to arrange for NBN to come out again to fix the issue. TPG is the worst company ive dealt with on par only with origin. Avoid TPG if you can. Show details