TPG Broadband 5G Home Broadband
Verified420 reviews
Worst ISP service on the planet. Please stay away from them at all costs. You'll regret dealing with them. They'll torture you, steal your money and you won't get internet access.
Minus 5 Stars. Ongoing issues with internet dropping out and buffering while watching Cable TV. Internet drop outs while on the Computer. 5G Mobile service on one bar at my property but signal goes up when I walk up the road. Have made numerous complaints that fall on deaf ears, Customer service is a joke and don't speak proper english. I have… Read more
asked to speak with an Australian Supervisor but keep getting calls from the OS call centre that don't speak or understand english. I'm now going to go to another Service Provider as I've had a gutful of this rubbish. I have also lodged a complaint with the Telecommunications Ombudsman. Bye Bye TPG, after 10 years you really have gone downhill. You lose my Internet and two phones contract.
Hi Graham, we're keen to get some more information and see… Read more
I first used TPG when I was in Perth in 2011 and had a good experience. Fast forward to 2026 and Im using home 5G internet. About 2 years ago I was getting very slow speeds and after many calls I think they bumped up my speed in the background and this fixed the problem. For the last 12 months its been dropout. I run my Foxtel 4 box via the… Read more
internet and there are many freezes or drop outs using TPG. Even the better buffering Youtube on my computer will stop. Note I'm not a gamer and there is rarely more than one device on at home. The issue is not speed so much as stability/latency/ping. See attached and the TPG service always comes back as BAD. Many calls to TPG has not fixed this. What is really frustrating is the "Ill get a specific tec to call you back" does not happen. Last week I tried to cancel my plan, the tec could not transfer me to accounts, said they would call back within 20 mins, and no call comes! I also had a case where they were double billing me and this was a ding-dong to sort out.
Hey Dr Rodrigo, let's make sure you're getting the connection… Read more
Reviews with attachments
I signed up with TPG for their 5G Broadband service and it has been nothing but problems. They somehow managed to open two accounts for the same property and charged me twice. Trying to sort this out with their overseas customer support was a nightmare – long wait times, staff reading from scripts, and no real solutions. The cheap pricing looks… Read more
attractive at first, but it’s honestly just a trap. TPG uses Vodafone’s network and assured me I had strong 5G coverage in my area. They recommended the 5G Premium plan, promising speeds of up to 100 Mbps. In reality, the service constantly drops out, making it impossible to rely on for business or even basic streaming.
Every time I called, the only advice they gave was to move the modem closer to a window. That’s not a proper fix and certainly not what you expect when you’re paying for a premium plan.
This service has cost me time, money, and caused endless frustration. It’s unreliable and misleading. I honestly don’t understand how a company can continue operating like this in Australia. The ACCC and ACMA really need to step in and investigate their practices.
Save yourself the stress and avoid TPG 5G Broadband.
Hi Dharmik, we want you to make the most of your 5G Home… Read more
POSITIVE - Switching from NBN 50/20 to 5G Home Plus. - Very quick modem delivery and activation, 1 day. - Follow-up call to customer before terminating NBN service. NEGATIVE - The Nokia Fastmile Modem/Gateway 3.2: - Internet connections were unstable and dropped off while the modem's 5G signal indicator was GREEN and Wifi connections were… Read more
STRONG. - The modem needs to be manually rebooted everyday or two to do its jobs.
POSITIVE - Switching back to NBN: - The switch back process went smoothly with an-hour call because my NBN was still active. - TPG sent me 2 e-mails and 1 SMS to confirm that the 5G home plus was cancelled and I was back to the existing NBN plan and TPG WILL email me for a LABEL and instructions to return the modem.
NEGATIVE - Customer Support/Service: - TPG Support did NOT inform me when they had a technical problem on generating the RETURN-LABEL. - They did NOT reply my email reminding them of the label and instructions. - The support representative, HARSH, DISREGARDED my Customer/Case Reference Number and simple inquiry: "I HAVE NOT RECEIVED THE EMAIL FOR INSTRUCTIONS TO RETURN THE MODEM and I HAVE the CRN". - She was very rude, incapable for customer service and wasted too much time for both TPG and the customer on a very simple status check-up. She should have taken the CRN, checked for its status and said: "I am so sorry for your inconvenience, Sir! We have had a problem generating the return-label. We'll email/contact you within 24 hours and please disregard the previous email." - It's funny that she changed her tone more politely AFTER I asked for HER NAME and the call reference number: 77284446 at 2:50pm this afternoon 23/05/2025. - TPG SHOULD NOT send the email about the returning date DEAD-LINE before sending the RETURN-LABEL. This is EMAILING SYSTEM DISORDER and TPG has to take it seriously.
Please keep it in mind that: "It takes 12 GOOD customer services to balance out 1 BAD one."
This review is solely on customer service, the hardware and connection was average; irregular drops outs from time to time. Asked to terminate account due to unavailability at new address. Called it through on last grace day (no less than 7 days from billing cycle). Explained it to frontline staff, got handballed to a supervisor, repeated same… Read more
content. He flagged it for the following day, triggering the policy for payment for the following billing cycle. I was then emailed a request for next billing cycle payment (ending 13 March 2025). With confirmation of termination of that date. A couple of days later, email request for return of hardware to be made prior to 28 Feb 2025 or non-return fee be charged (over $400); which coincides with the original requested date. Called and asked why I would return the hardware two weeks prior to end of service? I was reassured I would not be charged for holding it till then, and the frontline staff sent an email to confirm, but it would not be an official TPG email. Same day, after the call, another email telling me I would be charged if hardware wasn't returned. Called again closer to the day, they were aware of the situation, but this time I was told I would be charged the non-return fee; but they would put in a request to maintain the connection to the later date. They actually said their request might not get actioned, and to return the hardware anyway. I am beside myself, this is called a business? I will be returning the hardware as requested, go without internet to the end of that cycle, and be on the safe side. Hoping very much the new service provider will make up for the loss.
Hey Patrick, let's clear things up and let you know your next… Read more (+4 replies)
Do not sign – Worst customer service and internet signs me up to 5g internet. Then getting 2mb download speed. Put on hold for 1 hour to tell me they shouldn't of signed me up to 5g as I can only get 4g. Sends out new modem charges me again. Download speed the same if not worse. Then takes 50mins to cancel the internet. Won't refund or help. Stay away from them. Show details
Let's make sure everything's sorted your service, Dave. We're… Read more
Latest follow-ups
I received the 5g wireless modem yesterday. The SIM was pre installed as described. After plugging in the modem and connecting via wifi I ran a speed test. Such an improvement in speed from the TPG 4g wireless modem that I had been using for the… Read more · 1
last 2-3 years. After enjoying this new-found speed I called TPG customer service to cancel the 4g wireless plan I had with them. It all went so smoothly. I could not fault the process. Delighted with my new 5g service. In the 30 hours that I have been connected there have been no connectivity issues.
Follow-up · Indoor coverage is fabulous. The modern is in one of the bedrooms, out of the way and provides a strong signal throughout my home. I have between two and four devices connected at any one time. All have plenty of bandwidth to function fully.
Positive reviews
Reasonably priced plans, never had any issue and my customer service calls were always picked up right away. Unfortunate that our new place doesn't have any network that TPG covers. Show details
Good service FAST reliable – I was sceptical because of all the bad reviews but honestly they great no issue at all very fast helpful customer service people too I have been with allll the internet providers every single one worst was dodo they r so rude so bad. SOOO moving to tpg HAS BEEN a BREEEZE I highly recommend them within 2 days we had internet box shipped n hocked up easy as Show reply
From third world speed to superfast on one easy step! – We've gone from third world slow NBN to superfast 5G in one easy step, and it's cheaper too. Installation was just a matter of plugging in the supplied modem (which was received about 3 days after ordering) and that was it. Previous download speed was 20 mbps if we were lucky. Now we get 165 mbps! Can't complain about that!
Negative reviews
I've seen many one-star reviews, and I can understand why: their call centre staff seem to be under unfair pressure, including pressure to keep calls short. In other words, the staff may actually be far more competent than their job allows them to be. Probably the service is good enough when your customer query is standard, but anything… Read more
deviating from what they're used to throws up problems--and that could be a problem emanating from inadequate training.
About six weeks ago, a call I made to fix an accounts problem ended in me going without their service for four or five weeks--during which time I used the hotspots on my devices; which I found to be only a little slower, and a not-as-generous (but adequate) download limit. In fact I enjoyed using the hotspots almost as much as if I'd been using TPG's 5G Broadband Premium plan; there was little difference in speed, except when downloading.
All-in-all, I find TPG better than Tangerine; and better than 'Aussie Broadband'.
I tried "Aussie Broadband" because I felt I'd get better service from Australian staff based in Australia, for example, better English--but it was not to be, not even after I gave them repeated chances.
Find out how TPG Broadband 5G Home Broadband compares to other Internet Service Providers
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Avoid TPG at all cost. They are very quick when you sign the contract with them, but when your internet drops, you get no support. It's a nightmare when you want to cancel their service. Never do business with this company at all cost. Show details
We're here to help, Hoi. If you have Facebook or Instagram,… Read more
Awful company even when you are trying to help their business by transferring ownership of accounts they don’t want it. Promised call backs that never happened awful company
Hi Gerard, we'd like to see how we can lend a hand with your… Read more
Recent reviews
The 5G service was patchy, resulting in regular drop-outs of service. The customer service was terrible. I called and spoke to the consultant on the phone. Discussed the issue and told them that I wanted to disconnect the service. He was sympathetic and he went through his process. I told him at least 3 more times to cancel the service, also told… Read more
him that I had found a cheaper & faster service with my FTTP. He then told me to stay on the line. Second level person asked that I reidentify myself. I told them that i had already done that with first level and that told them I asked for service to be disconnected 4 times. I then hung up. I then received a bill for the next period which I expected and was ok with. Then the next month I received a subsequent bill. I rang TPG up again and explained the situation. After discussion they agreed to refund the 2 months. They told me to send back the 5G internet or they would charge me the cost of the modem. all good I sent back the modem. I have now received a zero cost invoice but no refund. Very poor communication and customer service. steer clear of TPG
Hi Craig, we'll take a look at that invoice and clear things… Read more
1. Unstable and unreliable - frequent multiple device drop outs and connection issues 2. At times slow and unresponsive 3. Customer service - akin to left hand not knowing what the right hand is doing; lack of chat function to resolve customer support issues meaning long waits while on hold. While the price might make their plans attractive,… Read more
TPG does not offer the stability and reliability to keep me as a long term customer.
Example I called customer service, the service member who took my call listened and asked if I could wait while she tried to find out some details; then placed me back in the call queue. Spoke to customer person #2, who then apologised that her computer system wasn't working, asked me to hold, and after 5 mins asked me if she could call back as she couldn't get her computer to work. I asked to be placed back in the queue.
Still waiting afrer 40mins.
We're here to help, Mlg. Send us a message over on our… Read more
I would avoid this service at all costs. It's cheap for a reason. Everytime I have contacted these guys I have been given misleading information. I have not been able to fully understand due to strong accents, there has been absolutely no empathy. I was given the go ahead to cancel my service & would be able to transfer my number to another… Read more
provider, to only be told by the new provider that is completely wrong, now I'm paying an extra month to transfer my number, on a service I'm not even actively using. Trouble after trouble with this company. Glad to no longer be a customer.
Hey Ash, it's essential that you're able to get the help you… Read more
All fine while it works and then you plunge into the abyss of [Content Removed] who could care less about your problems. I cancelled and tgey didnt give a toss about that either. Show details
Absolutely pathetic experience!! The agent knew F..All, I had an issue with 404 not found while using wifi on google and Amazon!! Guy asked to reset using the paper clip!! And the router didn’t work at all after that! Then he goes I will contacted by specialist after 24-48 hours regarding issue!!!! Seriously! I was on line for over 2 hours… I asked multiple times if you don’t know what u doing please get someone who knows!
Signed up for their 500nbn service, an entire month later I had to cancel, completely fustrated and annoyed. We did not get a single day of internet as they couldnt get multiple issues resolved with the NBNco. Even after the NBN team came out, we still had no service. When I called TPG they said they had to arrange for NBN to come out again to fix the issue. TPG is the worst company ive dealt with on par only with origin. Avoid TPG if you can. Show details
Absolutely the worst experience with TPG Broadband. The internet is extremely slow, and for the past few days it hasn’t been working at all. Their technical support is terrible — no timely response, no proper help, and zero accountability. Not worth the money at all. If you need reliable internet, I would never recommend TPG. Completely disappointed Show details
Hey Ashok, we'll get you back online ASAP. So we can check… Read more
Find out how TPG Broadband 5G Home Broadband compares to other Internet Service Providers
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I changed my Home Internet from hardwired to 5G with TPG and have had problems all the way. I had to setup all my devices again. My google chrome devices and my 4K TV in my lounge room. I get frequent drop outs and my Lounge TV now does not connect WiFi to connect to the new internet it worked. It ran perfectly with the old NBN network and ran 4K… Read more
Netflix movie without a drop out. When I rang TPG they said the TV was too old and could only run 2.4Gh and suggested I run an Ethernet cable to the TV from the office across the Lounge room to the TV.
Let's make sure you're getting the most out of your… Read more (+1 reply)
I was Incorrectly charged for NBN service, which I was assured would be cancelled or deactivated immediately upon deactivation of the new modem. I contacted Customer Service to advise and was told it would take an unacceptable amount of time to return money to me that is mine. I was relying on this money within my budget to survive. I have now… Read more
missed several payments, one of which is my Mobile usage and now have no telephone communication. I have missed making important calls whilst in the process of finding employment. This has cost me considerably and I am extremely disgruntled, even angry. Communications to try and resolve this have been frustrating, to the point of anger, having the same sentence repeated back to me and then made to hold whilst the Customer Service Consultant supposedly completed an seemingly lengthy application process to no avail. I expect a full refund immediately and I am strongly considering revisiting my options, regardless of the good history of service, up until now.
Regards
Previous email Communication sent:
I've been billed for both NBN $74.99 and New 5G $39.99 The wireless 5G is up and running and the NBN is disconnected. Can I please have the full amount of NBN portion $74.99 refunded immediately. As discussed, I agreed to change to the better plan at this stage of the billing cycle, so as to avoid this.
Regards
We're still keen to follow up on this for you, Darren. We're… Read more
Moved into a new house and signed up with TGP. from Day one the internet drops out and does not work. Every time I called they just asked me to turn the modem off and on and then call back if any issues or to move the modem around my house. After about a month of constant fail, internet stop working and drop outs (I mean Daily) After the 5th time… Read more
of calling and speaking to someone I was advised that my house was too far away from the nearest tower (I live in Suburban Brisbane and never had this problem). Their solution was that I had to go onto NBN which was of course a lot more $$$ each month and also had to pay for a new modem. They said that for all my problems they would make it cheaper for the first couple of months for my troubles, after looking into it, it was the same promotion that everyone gets. Also that I wouldn't have to pay for this month (even through you pay in advance and I had already paid). They said that they will call me back after an hour... of course they never did. Not happy to help but happy to take your money in advance. Go to another provider and pay little extra for customer support and a product that actually works. Because this company is TERRIBLE!!!!
Hey Zarie, we'll keen to clear things up and ensure you've… Read more
As a long-time TPG customer, I’ve endured declining service standards, but recent experiences have been unacceptable. Offshore call centers are unprofessional (even with background noise like farm animals), and reps lack empathy or problem-solving urgency. My account was repeatedly locked due to a system error (wrong DOB), and despite submitting… Read more
my ID multiple times, the issue dragged on with no resolution, worsened by poor communication. TPG aggressively chases tiny unpaid balances but ignores serious service failures. If you value reliable support, avoid TPG.
Hey Sukanta, we know how important your time is and we want… Read more
Have experienced shockingly bad service. Were switched off when we asked for an additional service address. Spent more than 3 hours on the phone trying to sort it out. Told could only be switched back on by NBN up to 48 hours. Then 40 hours later still offline told our bank details were wrong when a debit order had been in place for years!!! Still not assisted after more calls. Could not be worse service! Show details
Shockingly bad
The 5G speed dropped 2 months into my plan. I was told by support that the nearest cell site was vandalised thus I was being serviced with a lower signal. The issue persisted for 5 months (since parts were not available locally) and I kept getting billed. After tens of hours on the call, and over half a dozen support agents later, I was given 3… Read more
months refund while continuing to auto-debit for the full 5 months the service was not up to par. Thus I'm still owed *2 months* worth which they auto debited my account. 1 year after cancellation, they suddenly contacted me again asking to return the modem, and I confirmed if they will refund me the 2 months bill. The agent mentioned he's submitted the refund request, so I sent back the modem. Later on, I called again as to why there's still no credit to my account and they mentioned it was denied since I was already given a refund. The refunds were for 3 months, and the debits were *5 months* worth of providing sub par service! Very dodgy taking money without the corresponding service.
EDIT 30/06/2025: I updated from 1 star to 2 star as I miraculously got my 2 months worth refund after more than 1 year later! The TPG Social Media team that replied to this review was heaps and bounds easier to talk to than the Customer support team. They were able to fully understand what happened to my account and was able to process the refund successfully.
If we owe you a refund, we'll make sure it gets to you!… Read more
So for about 5-6 months into this plan this option was great. It was our only choice in a new build of apartments that did not offer NBN or optic fibre. BUT for the last 6 months this internet coverage was useless. I work from home and desperately need wifi to open any of the systems and programs i use. I alerted TPG to this each day i called and… Read more
had the issue escalated several times with absolutely no help. We couldn't even stream netflix. The last response i was told was that vodaphone was down but they didnt know why. I have been a customer since 2012 (using multiple internet plans) but never again. So long and fare thee well TPG. Its an absolute no from me. I will never reccommend you.
We're keen to see you stick around, Lauren. So we can make… Read more
They mentioned that 5G will serve my residence and after two months said the total opposite. Double charged monthly payments from my card for the two months I used TPG. Customer service was polite but weren't aware of what the other departments were doing. After returning their modem, and even after subsequent phone calls to your customer… Read more
service to confirm that I returned the modem, I received at least five further emails requesting me to return (the already returned) 5G modem. I would not be using this service at all in future.
Hey Dan, this hasn't been the smooth start we'd expect. If… Read more (+3 replies)
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That doesn't sound like us, greyhoundboy10. We'd like to get… Read more