Please away from TPG if you don't like to waste your time to deal with their low-quality services. They can't solve your problem quick, it will take a few times to contact them continuously. Although they provide competitive cheap price if compared to other providers, but it is not worth with their low quality service, they can't provide a… Read more
reasonable customer services. It is ridiculous, they sent a modem to an address i never provide, and i am their existing customer.
I've been with TPG for years. Despite that today they decided to cancel my service without warning and charge me $30 for it. When I called to figure out what happened, they told me that NBN was the one who cancelled and they have no control over it, likely a NBN contractor updating the node my service connects to. Okay, fair enough. Their… Read more
proposed solution to this? To charge me an additional full month in order to create a new account for me. They assured me that they would refund the amount they had already taken, but since they had already charged me that month, there's no additional money in my account for them to take and any refund or credit added to my account would take days. I've already had to cancel work and lost money over this and their proposed solution is to charge me even more money and just credit it back later.
It should be a very simple thing to just reinstate my account and use the money I've already paid you to do so. The fact that it isn't is insane. To make things even worse, I was already having dropout issues and a lot lower speed than promsied. I would be stupid to create a new account with you instead of with literally anyone else.
The only reason I have 2 stars instead of 1 is that you had some really nice agents on the line who were genuinely trying to do the best they could to help. Not their fault you tied their hands.
Told by Designe in accounts on 5th September that our monthly fee would be refunded in full as long as we swapped providers within seven days, because the monthly fee is prepaid and we were cancelling prior to commencement of that prepaid period.… Read more
Then I received an invoice saying we had a credit of $11 only not the full monthly fee of $115. Followed up with [Name Removed] on September 9th who said it would be investigated and he would send through confirmation as whatever was promised would be honoured. Receive no communication whatsoever from [Name Removed]. Followed up again with Maika on the 18th of September. She said the same thing [Name Removed] said and did nothing just like [Name Removed] did. It's now the 3rd of October I still haven't seen any money I still haven't heard from anyone and I can see that they are just giving me the runaround.
Follow-up · After making this public complaint and receiving instruction to go through their Facebook page, I was finally able to get the refund as promised. Such a shame we couldn't have just got there without the runaround.
Reviews with attachments
Dropouts and bad customer service – I reported that the internet connection was dropping out most days around 10am for a few minutes. I have access to WAN iface history to see the outage. It got a support ticket. Then a couple of days later I got two calls on the same day, neither were understandable due to suck poor english and a bad quality audio. I also got SMS's saying the… Read more
service was repaired, though I still got a dropout on the same day. I then tried to ring TPG support and was on hold for over and hour and a half before giving up waiting. I then cancelled my account of over 15 years. TPG is now crap.
Not reliable at all, most of the time.down, this morning 1.1 yesterday 7.1 etc, modem changed but still even second one turns off or start blinking ...so no network available. Too many promises to settle the matter but in reality nothing was done to have a satisfactory serious service, being charged for entirely for it. Not to recommend to anyone. Show details
Let's get things sorted once and for all, Maria. Reach out to… Read more
Excellent speed on HFC connection. Getting 540mbps+ even on peak hours. Plus their new wifi 7 router is great for range and latency. Customer service is also good. Dont listen to negative comments Show details
We have been on the NBN bundle 500 since 2025 (moved over from a different provider with the same speed). We decided to continue with TPG for another 12 months as when I rang to cancel in May 2026, admin offered a discount to convince us to stay. Recently we have noticed a lot of pausing/interference during streaming and ran some speed tests… Read more
(knowing evening speeds are typically lesser maybe 50% slower). Was so shocked to find we are not even getting 10% of the speed we are paying for... We'll be moving back to our previous provider
Also did a test in the morning, off peak times don't even reach 50% N.B. speed test was done: mid-week between 10 - 11pm and Friday morning after 8:30am
Let's make sure you're getting the speeds you should be, Amy.… Read more
I have been a TPG customer for more than six years across two different properties, and unfortunately my experience at my current address has been nothing but frustrating. When I moved into this property, there was no NBN connection installed. I arranged for NBN to attend and install the required HFC (Hybrid Fibre Coaxial) infrastructure,… Read more
including the external connection box and the internal cabling into the home. Ever since that installation, I have experienced ongoing internet issues that have never been permanently resolved.
Over the past three years, I have made countless calls to TPG regarding poor speeds, connection problems, and reliability issues. I have repeatedly questioned whether the location of the external NBN box and the internal connection point could be contributing to the problem, however I have been told that if I want any changes made, I would need to organise and pay for a private cabler myself.
I have had multiple NBN technicians attend my property. Every visit seems to end the same way. The technician plugs directly into the modem via Ethernet cable, runs a speed test, and tells me I have some of the best speeds in the street. The problem is that my household does not operate through Ethernet cables. Like most people, I rely on Wi-Fi for streaming services, smart TVs, phones, tablets, and security cameras. Being told the service performs well through a cable does not help when the actual day-to-day user experience is poor.
One technician replaced cabling and advised that everything had been fixed before leaving. Less than an hour later, he returned to my front door after noticing the service had stopped working again. Even the technician could see there was still a problem.
I currently pay approximately $115 per month for TPG’s highest residential plan, advertised at speeds up to 1000 Mbps. Despite paying for a premium service, I am lucky to achieve around 400 Mbps on a good day, and there are many occasions where websites, streaming services, and applications simply fail to load despite the modem showing as connected.
The most frustrating part is the constant cycle of troubleshooting. I call TPG, they refresh the line, the service improves temporarily, and then the problems return. I have been told multiple times that refreshing the connection is only a temporary solution, yet it continues to be the only solution offered.
Support tickets are regularly opened and then closed within 24 hours because no fault can be detected remotely. I am repeatedly told that everything looks normal from TPG’s side while I am sitting at home unable to properly use the internet service I am paying for.
Over the years I have spent countless evenings, weekends, and personal time on the phone trying to get this issue resolved. As a long-term customer who has remained loyal despite ongoing problems, I expected a genuine effort to identify and fix the root cause. Instead, I feel like I have been trapped in an endless loop of fault reports, technician visits, temporary fixes, and closed tickets.
What makes this even more disappointing is the lack of meaningful compensation. After years of documented issues, repeated calls, and ongoing service problems, I have received little recognition of the inconvenience and disruption caused.
I have stayed with TPG through years of frustration because I kept hoping the problem would eventually be resolved. Unfortunately, after more than three years of ongoing issues at this property, I can honestly say that my experience has been overwhelmingly negative.
If you are considering TPG, my advice would be to carefully consider whether you are willing to spend significant time chasing support when problems arise. Based on my experience, the service has been unreliable, the issues have remained unresolved, and the customer support process has been exhausting.
After six years as a customer, I am deeply disappointed and cannot recommend TPG based on my experience.
Hi there, we've also replied to your review over on… Read more (+1 reply)
Good Speeds behind a Bad ISP Always had problems with TPG but since swapping to NBN there have been less problems. Still hate the Company though The Customer Service for TPG are probs the worst thing I’ve ever experienced, I swear to god they hire Monkeys to work in Customer Service. Show details
If I could give a negative review - I would and I'd gladly pay money to give such a review! Been long time customers without any issue until last week when our NBN service was unprovisioned without warning or reason. Bills were paid on time and there were never any issues on our side. As of writing it has been 7 days without NBN service. Abysmal… Read more
customer service, even tried to hustle/gaslight us to paying for their mistake.
Cutting a long story short: - Multiple calls (+7 calls) with long wait times or durations (>1hr calls) that went from department to department, each time having to authenticate and re-explain ourselves each time because the staff obviously just handball the inquiry to the next and no one knows what they're doing. We talked to Relocation, Billing, Customer Service, Technical, Engineering. We know all the guys, they love us!
- Fault was due to neighbours signing onto NBN, which also happened to be with TPG. Our service was incorrectly and erroneously unprovisioned to provision their service as we both live on a subdivided property. We have mentioned this to TPG many times and each time it has fallen on deaf ears.
- We were 'escalated' to the Relocation team which advised us that a Relocation fee was in order and they would sign us to new contract at the 'new address' which was at a signficantly higher cost to what we ordinarily paid. We did what any sensible person would do and refused their kind offer. After all, why should we pay for their mistake?
- Both Technical and Engineering teams have said on multiple occasions that they'd call back to redress the issue. Never once received a callback from TPG. In fact, we had to chase them up with a call nearly daily to ensure they were kept on task and again each time having to re-explain the issue again and again and again...
- Technical team at one point said that our connection was active and went as far as to gaslight and blame us for the fault in the connection. They mentioned that the NBN connection was already provisioned onto UNI-D Port 2 which was incorrect. Upon learnign that we were using a third-party router, they immediately changed tack and blamed the issue on our use of this router. For reference, we had been using this router successfully prior to the disconnection. Out of curiosity we went to the our neighbours and checked their NTD box. Lo and behold, both of their UNI-D 1 and 2 ports were active! Port 1 was running at the neighbour's specified speed (25mbps) and UNI-D 2 was running at our speed (50mbps). See attached images. So not only had they fumbled our connection initially but they had also fumbled fixing the issue! Incredible! For additional context, this was despite us providing them images of the S/N of our NTD box along with evidence of our residential address.
So at the conclusion of writing, we are still left waiting for TPG to fix our service.
My advice, pay the additional service fee and go to a reputable brand that knows what they're doing.
If you're on a TPG service and not having any issues, bless your cotton socks because the day will come where you will rue the day you signed up to TPG.
Mums been trying to get internet set up for last month, TPG are useless and keep saying the modem is connected to internet on their end and that it’s a router/wifi issue. Mums paid for over a month of internet with no access, she was on the phone daily with them to get it resolved, I just spent 45min on phone with tech support, they ignored me… Read more
when I asked if the cut cable has anything to do with, after confirming setup is correct they are finally going to send a technician out to premises. Check the photos - the problem is pretty clear to me, TPG rather charge mum for the internet, say the same thing (it’s the modem or wifi, we see modem is connected to internet) and leave us with no access rather than send a technician out
Hey Clint, we want to follow up on your mum's connection and… Read more
Latest follow-ups
We have TPG NBN internet connection. There are often some issues. I reported ( 9.36 am 39/06/2026 ) that our houshold is without internet. Apparently 57 households have been affected according to the customer service representative. If you check… Read more
on Google: "There are currently no localized, suburb-wide NBN outages reported for Glebe Avenue in Cheltenham. If you are offline, the issue is likely an isolated connection fault at your specific property, unplanned localized damage, or local power loss."
I am not happy especially because there is nothing for loyal customers. We also don't have fixed phone, we don't need or use number but TPG will not disconnect and give us any discount. Talking about discount, there is nothing either there for pensioners. You can expect all others like electricity, gas, water, rates, etc...etc...but not TPG. I have asked TPG representative to pass the message to higher level.
Follow-up · Nothing changed. I rang customer service representative and they confirmed my concerns are going to be passed to the Management. To date I have not received any call, email or update.
We're here to help, Nina. So we can make sure you're… Read more (+1 reply)
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Service is atrocious, customer service centres are international and english is a second language. Currently trying to have my service disconnected and having great difficulty to say the least, customer service are outright refusing to disconnect my… Read more
service and asking stupid irrelevant questions regarding reasons for disconnecting my service, now they keep sending my call to disconnect. My internet service has been just as bad, massive high pings, very very slow downloads and uploads. Paying for way faster but delivering not even half the speed im paying for. To tpg reps that monitor this board you need to fastrack the disconnection service and send confirmation of disconnection request because staff are denying I have already requested disconnection this is an absolute disgrace, to any potential new customers please reconsider your choice of internet service provider. I will be reporting this to the accc and any government consumer protection groups that will listen.
Follow-up · Life is stress free with my new internet provider Aussie broadband! Now I have excellent service and fast internet. So glad to get rid of TPG they are horrid.
Hey Dusty, we always want to help you get the service you… Read more (+1 reply)
Terrible company, never again. Account paid on 26th and get invoice for another withdrawal on 27th. On looking at my account it stated my monthly invoice for last 3 months was 84.99 per mth, but only 67.99 was taken out, last amount taken after… Read more
cancellation on 26th was 57.57 and on 27th was invoice for 67.99? I am really confused. On calling today Easter Monday I was connected straight away and the lady I spoke to said she would cancel all and no more payments, hopefully this is the end.
Follow-up · Still get emails with invoices, but nothing owing. Annoying
Hey Jeffa, we can help clear up your billing. If you still… Read more
Positive reviews
Had couple of stuff that I needed to sort with TPG. Spoke with their hot line crew. Monty, Raymond and then Ankit. They were all superb from the beginning. Clear instructions and super friendly. Attended to the matters right away. Sorted all issues and now we are enjoying the service as usual. Waiting to sort out the last issue ( Download… Read more
speed ) It’s been nearly a decade with TPG now. It’s all thanks to their staff like Monty, Raymond and Ankit etc.
I think I have written a review before, but I must be one of the lucky ones. Recent issues and in 5 days, all fixed and better than ever. From my initial online post to contact and technician coming out, great service. Improved my internet and very polite. Been with TPG 20 years and any issues they are great. Angel (prob false name) on phone was… Read more · 1
great and the technician (I wish I remembered his name) was so on the ball and customer-friendly. I appreciate the extra miles and TPG always do this. I'm not a sponsor or bot lol. I have just had a great experience with them for years and would like to put my two cents into this pool of negativity. My best advice is to be polite, patient and respectful.
Been on FTTN for last 2 years with TPG at this location, prior on FTTP in Adelaide 2 different locations. Always a good service and problems handled (eventually). Now FTTP has arrived here in country SA and I am the first in the street to take… Read more · 1
advantage of the free FTTP upgrade. It all went very smoothly and luckily the old copper was removed to allow new fibre to be installed in the street conduit. No ODU and the std 4 port IDU was installed. Activation/NTD upgrade took 10-15 minutes then the modem/router was changed from DSL to WAN and it was operational. Very solid service and looking forward to the 19/9/2025 free upgrade by NBN/TPG to 500/50. Overall pleased with TPG but disappointed that for loyalty there is NO reward while advertising free months or discounts to attract customers. They assume we are that loyal we wont change, at their peril! Finally we are getting speeds that we pay for!
Follow-up · Follow up to TPG $0 NBNco FTTP upgrade, then the following 5 x NBNco speed increase : On Sunday the 14th September the speed upgrade occurred. No change or input configuration needed. Now testing via ethernet and a desktop the prior 100/20 has changed to 540/47. Results are very consistent day in and day out. No slowdown at night (its a smallish… Read more
Negative reviews
Terrible customer service, totally screwed up my move TWICE ! cut me off early despite double checking dates then had to pay again to have my service that I had already paid for, reinstated, hours and hours wasted on phone calls, never again !!!! RUN DONT WALK AWAY Show details
Hey Bevan, moving your internet over to your new place should… Read more (+3 replies)
“No lock-in” still meant a $94.99 notice charge I switched from TPG NBN to another provider to reduce my monthly costs. I then received a cancellation email confirming a $94.99 charge for a 30-day notice period, payable even if the service was cancelled earlier. The early termination fee was $0, but the notice charge was deducted from money I… Read more
had already paid. That took a substantial bite out of the savings I switched providers to achieve.
I hadn’t understood that “no lock-in contract” still meant paying for 30 days after giving notice. Had I realised, I would have arranged the transfer differently.
This requirement should be much more prominent. The experience has left me very disappointed, and I won’t use TPG again. If you’re planning to leave, check the notice period and coordinate your transfer before signing up elsewhere.
Normally I don't do review, this is the first review in 18th years with TPG . TPG operating model is becoming a joke & treat customer as dumb, by declaring "whole day outages" in every 2nd months or so and blame on NBN problems...really ? Problem #1 - With the majority of speed complaint in this post here, it looks as TPG network is… Read more
oversubscribed and congested (purchased LOW speed from NBN but allocate to large volume of high speed customers), causing slow speed experiences. The common blame is nbn network but TPG could be the main culprit
Problem #2 - whole day outages. The principle is to get the customers to get miniminal disruptions --> the planned outages must done during nightime or off-peak hours or migrate the customer internet to a parallel network, but not the case for me. Work from home was a disaster...
Problem #3 (saddest one) - I’ve reached out to TPG account/billing team to cancel service and there's no single word to convince me nor persuade me nor provide any offer to retain me with TPG service...Showed no care on customer service...unsure if it's this individual staff member or the new tpg.
TPG wouldn't care less if it loose all 2 my accounts that I have with them...
Recent reviews
Service was fine but when we went to call TPG (as a customer for 15+ years!) none of their listed numbers would connect - they just dropped straight out. Eventually I turned off my caller ID on my mobile and got straight through ! Seems they blocked both our mobiles - mine and wife's. Why? - and no other way to contact them - no chat available either. Very poor.. Show details
Reaching us should be easy, so we're definitely keen for a… Read more (+1 reply)
Find out how TPG Broadband NBN compares to other Internet Service Providers
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I have FTTP, live in a small apartment, purchased a TPG modem, on a NBN 500 plan and I can hardly do anything with utterly slow speeds. If anyone is planning to get TPG for their internet ..... think again. Show details
Hey Pedro, let's get those speeds up. So we can check out… Read more
The worst internet provider, customer service left the chat ages ago, they cancelled my account which was a transfer from the previous owner of my business apparently someone did cancel it, how does that happen ? And now I need to create another account and pay again? While the previous account holder already paid for the month Show details
Hey David, we'd like to get some more information for a look… Read more
Absolute nightmare trying to cancel my NBN service with TPG. I requested a cancellation in writing on 21 June to be effective on 3 August. Instead of processing it TPG dragged me into an endless loop of stalling tactics. They kept sending automated emails and texts claiming a representative needed to call me to "verify" my account before… Read more
finalising the cancellation. Despite having my correct phone number on file, they NEVER actually called. Every time a "ghost call" failed to happen, the process simply resets, dragging out the timeline with zero resolution.
The most frustrating part is their blatant double standard regarding security. TPG required absolutely zero proof of identity when I signed up for the service, nor do they require ID verification when I update my payment details. Yet suddenly "identity verification" is mandatory and strictly enforced just because I want to leave. If they actually cared about account security these rules would have applied at signup and during billing updates, not just as a barrier to stop customers from cancelling.
Avoid TPG if you value your time and expect transparent customer service!
Let's get your account sorted, Edward. Send us a message over… Read more (+1 reply)
WORST INTERNET SERVICE PROVIDER! RUBBISH RUBBISH RUBBISH! I had only changed over to TPG as they had a deal on. The service dropped out every 2-3 days and I had to reboot my modem and router to get it to reconnect. They tech support is total rubbish and full of incompetent amateurs who only could work off a script. I never had that amount of problems with my previous provider (Spintel) or any provider previously. I have gone back to Spintel. Show details
Viewed some review. Same happened to my end. Garbage is the right word to tpg. Or you might ask why I still stay with it for over 10 years because it has PSYG landline bundle which my family member prefer to keep it. Show details
Hi Yepch, we'd like to make sure you're getting the best out… Read more
couple of weeks back there was an planned NBN outage in my area which TPG did not notify me about. I contacted them all day couldn’t get a proper update from any of the agents when asked to speak with supervisors I was told no one is available. Then I transferred my services to a differenty provider, TPG without notifying me charged my card twice… Read more
for a month for the service which I didn’t have or wasn’t using Absolutely horrendous not recommending them to anyone. For same price there are so many better providers
We want to take a look at your billing and help clear things… Read more
Should of read reviews before signing up, do not under any circumstances use these con-artist scammers. Just took $92 from my account because I gave a weeks notice to cancel a no contract service and their fine print demands 30 days notice even for no contract service! Will be contacting the ACCC as I suspect this is an unfair business practice for a no contract service Show details
Misleading and illegal policies. Was adviced that the 30 day notice period to cancel is not a "notice" period, but actually is 30 days from when you stop receiving your service. An hour on the phone with 4 people who can not deviate from their lines. From my understanding I will stop recieving internet on the 26/7 but will have to pay for internet up to the 23/8. Even though I am notifying them 30 days in advance. Should have left years ago. Show details
Hey Beck, we'd like to get some more information and clear… Read more