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Have been waiting over 6 weeks to install this services. TPG did not show up to two scheduled installation appointments. No communication about installation process and requesting to reschedule appointments.
TPG has worst NPN plan speed
Everyone: Online TPG Ad advertise on $60 monthly plan NBN12 - 11.2mbps speed however when I run a speed test at 1900 it comes - upload:0.29 & download -0.04 which is very low so do not go for TPG plans they are worst....
TPG lied to us not NBN100 only 25-30MB/S! MAX
Quoted address to Sales Staff TPG for NBN 100 and said yes no problem can get speed at your add. Lied to and didn't get25/30!MB! tried to charge $350 cancellation
Live chat quite rude, wont be signing up after reading other reviews.
Spoke to live chat ('Krys') to ask questions about upload speed. They were evasive and rude, even 'shouted' at me (caps) eventually got the answer I was after which were the specs I needed. However the chat customer service was so bad I came here to see what others had experienced before signing up. Glad I did, wont be signing up now.
Bad company to deal with
I applied for a home phone plus internet for my mother in law who is 87 years of age who lives on her own about two months ago, there was an NBN box in her house garage and I was asked to take a photo of the box and get the serial number and emailed to TPG which I did, a week later they asked me for the same thing, I told them I will do it again, all together I sent the photos of the box about 5 times,
The problem with TPG,
I contacted the telecommunication ombudsmen and lodged a complaint.
People at the call center can not speak proper Englis...
Horrible router that constantly drops out
Horrible router that constantly drops out. No fix in sight and horrible support. Can't even use our own modem/router because they will not provide the credentials required to retain VOIP. Multiple drop outs per day and the support line never offers a fix other than "turn it off and on again".. doesn't help when I'm in the middle of a work meeting or an online game.
Bungled moving hose request
I used the online service for moving home request, standard timeframe is 10 working days. No option to select a date. Wanted to give them as much notice as possible but not moving for 4 weeks, so call them to set a date for 4 weeks time. Told this is okay, set a date. Service disconnected the next day. Spent the next 2 weeks trying to get reconnected to no avail. Told repeatedly service would have to be first disconnected from new hose to reconnect old house, had to pay twice for reconnection fee, still didn’t happen. Finally get text message ...12 days after disconnection service is ready to use. Doesn’t work. Call up again, told faulty equipment can not send tech out for 4 days. Got access to new house the next day but still not moving for 2 weeks. Take modem and NBN box to new house, internet is working. Haven’t disconnected the new house yet. Absolutely hopeless. And every time call for an update transferred several times, every time transferred have to confirm who you are and tell the whole story again. The worst time was 5 transfers for a single call. Given 3 different phone numbers over the course of getting updates, usually told to call back the next day and nothing gets resolved. Worst customer service ever. Poor staff training and overseas call centre, employees are difficult to understand and seem to have trouble processing requests and information.
Worst service ever and slow speed
I am here without internet after 20 days. Poor customer service. Never go with this TPG. You will have worst experience. I have to call them 5 times in a day to give me updates whats going on with my internet. They dont have proper answer. Potential users in future please please dont tske their service.
Consistently below average speeds, but the customer service finally made me snap
I am moving house in a couple of weeks. I was very specific about this. I needed to have TPG internet set up at the new place and disconnected from my current one IN A COUPLE OF WEEKS.
What did TPG do? install the service immediately at the new place and disconnect my current one...
I have spent the last week each afternoon on the phone with them trying to resolve the issue. I am now spending the weekend without internet as their customer service is proper garbage.
Suffice it to say, I am now changing providers for my new address.
- NBN 100
- Verified customer
Fake speed. They don't give you the speed you pay for + Bad customer service
Charge extra but don't upgrade speed.
Called to tell them and they do nothing about it.
I request callbacks and nobody calls back. Your better of going with a better company
TPG is trash,
TPG were recording connected times of over 24hrs a day and then tried to withdraw $224,093 from my account.
I connected TPG NBN for my showroom which I work from 18hrs per week over a 4 day period. My internet was throttled and upon checking my usage via my account, I saw that there were upload and downloads every day of the week and in some cases, connected periods for more than 24hrs per day.
I raised an enquiry into my account usage and connected times and was told it is because I don't turn my modem off... Why would I need to turn it off if there are no connected devices on the premises?
As they were unable to give a sufficient explanation to...the concerns I raised, I was given the option to cancel my contract with no exit fees. Later that evening, I received emails and an sms advising that they had attempted to withdraw $224,093 from my account as a cancellation fee.
worst service ever
I changed to these guys as my current provider couldn't provide for me in my new area they are absolute garbage. Drops out all time, customer service is rubbish, tech people are unhelpful, and they hang up on you constantly. Id like a refund on my services cos this is crap
Very poor service.
Not recommended. Very slow internet connection. It drops all the time. Call them few times and delay to fix the problem day by day. Finally send them an email to cancel their service.
Worst Customer Service
Very difficult to explain them what is needed. I requested for a moving home and the service was terrible and finally ended up in cancelling the service. Connection wise it is OK, but when something goes down, they will simply point the finger to NBN. Are they expecting me to talk to NBN? I don't know. I have contract with you not with NBN, first understand that.
Forfeited $20 pre payment home phone.
TPG charged $20 pre payment for home phone that I never used and will not credit back to customers.
How many customers that TPG forfeit from.
This is unfair.
See the link TPG got problem.
If you see my comment please go with others internet companies.
Very dissapointed with TPG
Six weeks ago, I signed onto a TPG NBN plan which came with a modem. The modem has been delivered, but TPG have not been able to connect me to the NBN. The customer service has been poor with multiple "account managers" and long periods of being on hold when contacting TPG to find out what was going on.
Do not get this company
Whatever you do, do not go with TPG. This company is incompetent at all levels. Departments that don’t talk to each other and you are just a number.
It took them 4 weeks to work out the to problem with my NBN and Still would refuse to connect it until there was an investigation. Pay the extra and go with an Australian company - Aussie broadband. 100% Australian and Australian call centres.
Helped me in my time of need
At first i was upset and stressed about how i was going to afford cancellation fees for my internet due to losing my job from covid and having to move back to NZ. They took my situation into consideration and helped me in the end. I used there internet for the last 10 months and never had an issue so i strongly reccomend using there service. When signing up make sure you read terms and conditions so you understand the contract.
I experienced dropouts on many occasions variable download speeds from 6 to 40 mbps and very low upload speeds they range from high kbps to 10 mbps the speeds are variable so unpredictable Very frustrating..
Crap customer service
Switched to the NBN100 plan 6 weeks ago. The date then changed for when the DD got taken out. Days after funds have cleared still receiving messages saying that debit was refused and will charge an extra $10.
Finally get through to the call centre, can't hear the rep properly due to background noise to be told, just ignore it. "Delay in our system". No apology. Don't recommend.
Questions & Answers
How good is it for online gaming ? I usually play GTA 5 on laptops and PubG mobile on iphone. I had vodafone serivices before the speed numbers were good on speed test but for some reason ping was way too high in the game. Game worked fine on telstra mobile net or at my friends, but not on vodafone mobile internet. On same nbn I had dodo provider a week ago and the ping was really great. I just want to make sure same does not happen again with my next internet provider.
TPG is useless - no one answers the phone for tech support. Live chat just keeps going in circles. 24 hrs and counting w/o internet, I am going to contact TIO about this as this is just pathetic
for NBN 12 is the maximum speed 12mbps or does it depend where you live
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