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loss of telephone and internet service
service is good while its working but once you have problems their al nice about helping you but service is down the drain. they say they will help but it takes two to three days down the track and no one returns their call you have to ring them back to find out whats happening.
Signed up with a false promise
We signed up with TPG because we were advised we would be connected the following Monday (we need internet ASAP) so we signed up, they took our money and then heard nothing from them on the Monday, called to find out what was happening to then find out that we are now not getting connected until the FOLLOWING Thursday, 10 DAYS later then promised. Furious.
Poor service and misrepresentation
We were originally using ADSL2 until there was a problem with speed dropping to 1 Mbps. We were advised by TPG to upgrade to NBN as it was recently introduced and assured us it will resolve the problem. Since day one agreeing to upgrade it has been a nightmare. Poor customer service, calls not returned, indiffernt staff and case managers were just as bad. Spoken to 5 of the staff and then advised a ticket raised and takes 12 days before an technician is available. In the meantime, I can't do my work as I work from home and I hear empty words ab...out escalation. Total misrepresentation of their product delivery and services. It would take 3 weeks to resolve the problem if I am lucky because nobody seems to care or bother to help. I would advise anyone that wishes to use TPG to seriously reconsider because it's just a sales pitch they offer and excuses follow through after that. Be wary.
Probably one of the worst services and even worst customer service,I will be cancelling our services.we Used nbn100 too
Terrible service worst connection and just awful customer service they’re all the same people
Handing you off thinking they’re slick but they’re just some Philippino chicks doing nothing all day fr
Have had TPG for a year now, never had an issue. It disconnected once, all I had to do was switch it off, wait for 30sec then switch it on again (like everything else electronic!). Customer service also excellent.
24h tech support never answers..waiting 2hours and I gave up.
Their 24 hours technical support is absolutely rubbish.I called them at 6pm because of internet disconnection and put me on hold for 2hours, no answer and the phone has just hung up. 24 hours technician may not be actually exist. Do not waste your time.
Rude staff and poor service
I called TPG to cancel my internet and each time they said they'll get the department responsible for the job to call me back in 24 hours. They never did and so I called them again to which they reported the same thing. I finally got a hold of the elusive department because I insisted that I will wait on the line rather than have them call me back - I suspect they don't call back within the reported timeframe (24 hours) so that my cancellation is postponed which means I have to keep paying for the service. When I finally spoke to the staff in t...he department, the woman sounded very annoyed, spoke very quickly and unclearly, and slammed the phone down while I was in the middle of a question regarding the cancellation process. TPG, get local help and not rude, incompetent and unhelpful people from the Phillipines!!!
I got the TPG 50 and it is so slow, also email stopped working, which I have finally sorted out. Bought a Ferrari and got a Moped. This is slower than my old DODO ADSL. Should have stayed with them. Silly me
Biabolical service went to three departments, time on the phone 56 minutes! what a joke!
Called to see where the modem I order was. Was told it was sent to a completely different address in NSW. I live in VIC! Wanting a modem to be sent to the correct address, I had to speak to two different people and then be put on hold to speak to another person. After waiting 14 for the last hold I was placed on, I gave up. Total time TPG wasted 56 minutes and I got absolutely nowhere. PICK UP YOUR GAME TPG! what a disgrace. Hung up and chose another department to be told its a 50 minute wait!! If you want the life sucked out of you call these guys!
Worst customer service ever. Im taking business elsewhere and never coming back.
I spoke to someone named harold from billing 5 mins ago where he ended the call. He was rude, not helpful and hung up on me. I asked to be transfered to a manager after a lengthy conversation where i wanted to just pay my bill and he couldnt give me details because of verification issues but we were trying to find solutions where he was just trying to kick me off the phone. Ive worked for both telstra and optus call centers and never known such stubborn rudeness. And to top it off he hung up after I asked him for his employee ID number
Very slow. Always dropping out. Took money from my bank without authorization. Will be switching yo a new provider very soon. Just typing more words bow because it won't let me submit unless it went ober 30 word
- NBN 50
- Verified customer
Need to pay extra 30 day after cancelation
What ever you are in contract or not. They have a term or condition, 30 day notice. So after you switch service and you tell them, you still need to pay extra one month for nothing. Terrible.
Worst support and bug prone website
Called up customer support to change the plan. Took me 15 mins to explain what I need and once done she would not send me email confirmation of my new plan. That happened last time as well and my plan was not changed.
There website keep throwing "unexpected error" message when changing plan. Also keep logging out for every action.
Ok internet but bad service
We recently had and nbn outage for 2 weeks, although this was a 3rd party outage it took over a week for tpg to let me know what was going on and follow ups were few and far between, I was advised that a case officer would be in contact once the outage was resolved to discuss compensation after the outage as we had paid for a service we did not have for 2 week as well as other services linked to our nbn, when we finally got our service back i got 1 phone call confirming the service was back, no effort was made to pay back any of our lost servic...e for half a month, when billing time came around we were charged the full month again, I have been a long time customer with tpg and would expect better... i am seriously considering changing providers
the worst customer service. nbn is dropping out every 2 minutes. sent through the email about the problem and had been 2 weeks, still no response from them. if you are looking to get nbn, dont go with tpg
NBN installation technician
The NBN technician doesn't want to run the cable through the roof . And we had to paid for a real technician from outside to get the job done.
They looking for easy money.
The reviewer stated that an incentive was offered for this review
Both customer service and internet is crap
Been a tpg customer for so many years but their lack of customer service and internet quality is so bad . Hard to get disconnected as well . They are just after your money
- NBN 12
- Verified customer
It keep dropping out.
Very slow that even take 3 sec to open google.
I can't even open an image.
No sure how are other providers.
This service is not reliable at all.
Extremely dodgy when you cancel
I decided to swap over to MATE after great reviews and competitive price, and thought that the cancellation would be handled automatically like a mobile service. MATE sent through a churn request, so I believe there's no way TPG couldn't have known I had swapped, but they charged me for another month. I then tried to cancel the service through their website, and could not find a single bit of info or any links about cancelling, which doesn't seem right. I emailed them and said they require 30 days to cancel for 'security reasons' from when I let them know, which means I fall into another month of billing. So, a possible $120 for no service. This is what I get for being a loyal customer for 10 years. Avoid at all costs...
As a TPG customers who have been with them for many years I have always received excellent service. Recently moved from the 12 Mbps to the 50 Mbps. Was not happy with the speeds so contacted TPG. Within one week a technician has been to my house and provided me now with speeds from 35 to 43 Mbps up from the original speeds averaging 25 Mbps. This recent service has been like all the other times I have had to request help from them quick and efficient.
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Questions & Answers
I made an application for a new nbn service early this year on a 18 month contract.so far i have only received the modem.is it possible to cancel the contract since it is taking forever to be connected and bad reviews on your products?i think i made a terrible mistake by applying for your nbn.complains from phone calls and emails have provided no solution.
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