Not as what they told you
They told me I can use their nbn to watch TV online but I couldnt. I can connect to 2.4G but cant connect to 5G. I talked to technical support team many times and it takes long time to be connnected. They advised me that my devices are out of date so I cannot connect to the 5G network. They also advised me to change the network name and come close to the modem. I told them on my floor there are 8 other pairs of network as Wifi 6350 and Wifi 6350-5G why only me have to change the net work name. I sit 15 inches from the modem and I cannot afford ...to buy a new phone, a new labtop and a new TV to be able to use their internet. They sent me three modem to fix my issue but I can only connect to 2.4G network and cannot watch online TV. The staff are nice and most of them are knowledgeable.
Avoid TPG - Worst Company In Every Way
Avoid TPG - Extremely poor NBN speeds, frequent drop outs. Appalling Customer service, always frustrating due to outsourcing to other countries with lax customer service skills. NBN & home phone line constantly losing service. Worst company in Australia, shouldn't be allowed to operate.
Dropouts don't seem to have a solution
NBN drops out every day, you call to have it fixed, then it work for another week and the problems start all over again. no internet for 12 hours now.
I don't wanna give them even 1 star
Pool technical support team and any service. DO NOT use tpg internet. And your life will be easier. I still can not believe they are even proper company. We were using tpg nbn. And having lots of issue every days. It effected our business.
The reviewer stated that an incentive was offered for this review
- NBN 50
- Verified customer
Not the most reliable
The internet speeds are alright but not reliable. Lot of upgrade work happening which does not ensure connectivity all the time. Takes a while till normal service resumes. Customer service needs to improve imo.
Rubbish Overpriced Service
After constant dropouts and total disinterest from TPG (it's the NBN, it's the copper, it's ...) gave up and joined another provider. Speeds jumped to double+ and stayed there.
But... there's a good reason the CEO is rich beyond imagination. Ported out 3 months ago. But no, that's not good enough. Still being charged. Any other supplier if your new supplier arranges the transfer the company closes the account. TPG just keeps charging.
Remember - sign up for the cheap deals - they will get it back in the end. Even now I'm guessing they will charge me another month for no service. That's ok because it matches what I was paying for before - nothing.
Crap to nastiest.
Have a nbn at home. Every hour or so the connection drops and takes a while to come. Any more then 3 devices at home internet will just say its too much to cop so it stops throwing a signal from its modem. Waste of $$$$ and time. They are good in scamming and ripping customers. Go away tpg.
There is no customer service
They have very poor service . too much waiting time for contacting and hidden costs as well. Me and wife had a big drama for just making an account .I think this company is not a good answer to your need.
Service standards better than most.
With the complications of how the NBN installation varies across the country, it's very easy for the sales staff to offer the wrong advice. With a friend connected via `fibre phone' (check that out for rarity), with Telstra, the sales staff and one call out technician, provided wrong equipment or fault diagnosis and there are many reports of wrong information being passed out to customers.
I've had very good service from TPG both on ADSL and now NBN VOIP, but do admit that because I have a better than usual understanding of the technologies emp...
The NBN service works just OK for the time being. It was installed 4 years ago when NBN was the new thing to have. Price has been steady and could be cheaper as the speed seems to be falling. Why TPG does not reward loyal customers? Service includes a limited land line phone which allows to call 1800, 1300 and 13 numbers. I get the occasional call from its competitors that promise better speed at the same price but using that new technology which is solely mobile. At peak hours the service is noticeably slow. As a quick fix turning off the modem and back on only works occasionally.
Terrible customer service.
I was with them 2 months when my Credit card was replaced and when the payment was refused as they used the old card they disconnected me. No email to say update the card just cut off. Fair enough my mistake however to sort it out it took 2 weeks and 19 phone calls to get reconnected, accounts blaming tech support and vice versa. Just incompetence at every level.
Crap. Dont even bother
I bought tpg nbn service last year in 2018. In the beginning it was working fine but after few months the internet would drop all of a sudden. Called tpg customer service n they didnt do anthing abt it. They kept avoiding it n didnt want to help me out. Apparently its my fault but they wouldnt accept their fault. Sometimes the speed of the internet was pretty slow compared to 4g on my phone.
- NBN 12
- Verified customer
So far so good.
I received my modem today, 2 days after purchase (which is great as in the country postage is usually slower), connected my modem and it wasn't working. So I phoned them up and they were quick to answer my call (unlike Telstra!). The lady quickly explained I had one of the cables in the wrong port, she reset my connection and it has been working fine since. After a year of battles with Telstra, this quick and easy setup, easy to use registration, and efficient customer support is a breath of fresh air.
Worst service ever
How hard is it to get internet connected? bloody hard with TPG! Everyone stay away and never look at this company. It has taken me over 2 weeks and I still haven't gotten service from them and after many phone calls and being passed from department to department the problem still isn't resolved but they are still willing to charge for it.
They are the worst Company ever and don't waste your time.
NBN Bundle Home phone is not working after NBN was installed 3 weeks ago. They want me to pay for a technician to fix the problem TPG Created. Very Disappointed
Luckily 100% flawless
I have been an going TPN NBN customer for over 2+ decades.
I am lucky to an extent with minimal to limited negative experiences.
As I have been mostly able to myself troubleshoot any dropouts, DC's
or equivalent myself. Or otherwise with other 3rd party search solutions.
I am still using my NBN compatible Wireless Router with very good results.
What also definitely factors in with my lucky 5/5 review is I live adjacent too
If for possible disappointed TPG consumers currently.
I would highly recommend Dodo's NBN Broadband Service.
I got for 1 year internet in North Fitzroy and is very fast...not dropouts time on youtube ...i am very happy. Listen music and bubmovies all time. I dont have any problems
NBN was down for ten days No compensation or refund offered. Trying to get out of TPG almost impossible, put on hold when asking for a cancelation of service. Get given the run around. Not good enough to tell them on the phone to disconnect, they expect it in writing. Still trying to cancel.
Every fortnight internet connection gets slow and stop. That makes I have to use my external data which cost more than I paid to TPG. Now I am going to disconnect from TPG. Not worthy.
The reviewer stated that an incentive was offered for this review
I cant even begin to explain how incompetent this company is. The service is horrible, the internet is inexistent, customer service have no idea what they are talking about, the so called engineers have no idea what they are doing and trying to resolve an issue is near impossible. They book multiple technician appointments last minute (sometimes without even bothering to inform you) and expect you to take the days off work with no questions asked every time, only to have yet another issue arise days later because said technician who visited perhaps decided to do half the job required. Complaints department basically told me to go to another service provider and I will recommend everyone else to do the same also. Pathetic
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