TPG Broadband NBN 12/1 (Basic)

Honestly, I'd leave zero stars if possible. Absolutely disgusting and im furious! Given the run around with transferring locations. Given the run around trying to cancel the relocation. After requesting a disconnection for an existing service,they cancelled it - without warning - 2 days after the request, despite being advised of a disconnect… Read more

date. Oh, and their so called notice period for disconnection is 30 days!!!! 30 days!!!! Don't even need that much notice to move house!!!!!

I have been paying 74 for almost 1 year and it’s one of the worst customer service I experienced.the internet speed vs the amount I paid for the internet connection it was not worth and I felt I was scammed. TPG didn’t do anything even when I raised my concerns to TPG. I do not recommend TPG!! Show details

These [Content Removed] cancelled Email to all TPG customers, still feeling the repercussions 2 years later. Anyone asks me about internet, I tell them consider all EXCEPT TPG. Cancelled and then they had the nerve to pull the old clause from the hidden archives and charged us another month. If you like getting reamed go for it. Show details

TPG Heaps better than Optus – I chose to go with TPG because it is easy to get tec help quickly. This was impossible with Optus. It took me three days to get through to a person at Optus, and she hanged up on me. Really??? That's when I changed. TPG are friendly and prompt to deal with. Show details

Very reliable services – Had been with TPG NBN for two years and had no issues with the connection. Only a few dropout due the network maintenance in the area, but was notify by TPG well in advance. Never had to wait for long to speak with a TPG assistance staff and the assistance team was very patient in guiding through the process required / very prompt in responding to resolve my issues. 5 Star to TPG Support / NBN Service Delivery Team. Show details

Very satisfied – Had NBN with TPG for over a year and had no problems, had help when needed and all questions answered quite quickly and politely helping me every time I needed it. Show details

hopeless experience with staff and deal – TPG is dishonest and a complete waste of time as a serious internet company to bother with. They claim that all local calls are free with the deal you get for NBN and home phone. However they are not free because the most important companies you need to deal with such as water, energy and gas amongst many others are all on 13 or 1300 numbers and… Read more

you cannot call these numbers with a TPG account. They will tell you that you need to add extra credit to your monthly charge if you want to use the service. But if you read the fine print, in fact topping up your credit will still not allow you to make a 13 or 1300 number call. They have locked me into a 6 month contract, they are shysters and all I can say is a waste of time and money. Save yourself the stress and go with a proper company such as telstra or optus where you can do normal things such as making a local call to your necessary services. Not to mention that on 100mgbs my internet regularly drops out too.

Terrible Service – 1 star too many. I’ve been a TPG customer for over 20 years, but my recent experience has been incredibly frustrating. My internet keeps having drops outs or no connection at all so I contacted customer service. I keep getting appointed a different Case Managers who still have no idea what is going on and having to re-explain the issue each time.… Read more

Surely with a Ticket Number the information is located there. I’ve called TPG multiple times, spending about 30 minutes on hold each time since 03.12.2024 and still ongoing. They promised to call me back at specific times but failed to follow through. When I did get through, they redirected me between departments, stating that a technician was supposed to handle it—only to put me on hold again for another 30 minutes. The issue is still unresolved. I’m unable to browse any websites. So far I have had 2 NBN technicians and 1 TPG technician came to my home and still the issue is ongoing. Now I have been told they want to send another TPG technician. Each companies keeps shifting the blame on the other. TPG Modem replaced, NBN connections and NBN box replaced. What will they be replacing next? It seem this issue cannot be resolved. They are happy to take my money but provide a substandard service. The level of service has been not only disappointing but zero.

Dishonest Practices – After being a customer for 8 years, I’m thoroughly disappointed with TPG dishonest practices. They provide only 22 days' notice before increasing fees and then require 30 days' notice to cancel, or you'll face a cancellation fee. How is that fair? Their customer service is unhelpful and dismissive when addressing these issues. Avoid TPG at all costs! Show details

There are way better options out there – Terrible, customer support is extremely unhelpful and that's their fault. They just lack the expertise to provide meaningful fixes in a timely manner. The downtime we experience is totally unacceptable for an ISP. Since 2020 we've probably had upwards of 3 months without internet. Which is impossible to manage when you're working from home. I've… Read more

had to increase my data allowance for my mobile phone telco just so my work isn't interrupted by this lousy bunch.

One instance a contractor removed a wire from our property, it took TPG over 5 weeks to troubleshoot this.

Now my internet has been cutting in and out for weeks and there's no fix.

Worst internet company stay way from TPG – Worst customer service was with TPG few months at first was OK then we started having problems drop-outs unusable, so I rang up and the women on the other end was not helpful at all she said I will give you a few things to do and call us back with results. I was stunned what the hell I blew up, told her if she didn't stay online help I would be… Read more

leaving. Her reply was with an attitude was OK then I will after couple days it was fixed. Seam to be ok satisfactory then get an email prices going up so decided going to change, so I did then when I called back to cancel service at the end was told I would be charged a $72 cancellation fee for not telling them 30 days when singing up was not told at all I was told no contract cancel at any time nothing further, so I blew up if I knew that would never have singed up and will be taking this further. They quickly changed their tune and waved the cancellation fee doggy as they will try to get away with ripping people off unless you ark up stay way from this company at all costs

Worst experience of privacy violations ever!!! – TPG DEMAND I give them my drivers licence and to waive all of my privacy rights. I’ve been a customer for a few years and I wanted to upgrade my nbn service. I’m not allowed until I get a text message but the phone number they have is wrong. No idea how, as my phone is with tpg and that account has the correct number. They won’t cross verify,… Read more

won’t ask me something else. I HAVE TO give them copies of my drivers licence.

Well that’s okay, I just don’t want to and I don’t consent. We can’t do business together… NO. I can’t close my account, I can’t do anything until I provide the id.

As you swallow your pride and take photos of your id it tells you to tick a box saying you consent to this information being used however tpg want. You have to tick a box and consent to something you do not consent to so you can cancel your account and stop them taking your money.

It’s a violation of privacy and it’s forced. There is no way to not consent because none of the staff will process your cancellation request if you don’t confirm a text message code. And the only reason I can’t confirm the text message code is because tpg have the wrong number for me and won’t let me change it.

One star after one star review for this company. Arrogant and invasive and will not listen to their customers. You do as they say or you leave. Except you can’t leave either.

Lack of communication – Worst customer service After being unable to connect to our internet we waited hours to speak to someone. They attempted to rectify the problem without any success and said they would escalate it . After waiting another day without internet we received a text message saying the service is working within specifications! Well that’s great but still… Read more

no internet and no one to speak too . So frustrating when you are paying for a service that doesn’t work ,which happens, But powerless to get the problem sorted.

Lack of Service – Service did not work. Put in two service requests and did not receive a response to either. Decided to cancel the service via website. Continued to be charged after expiry of 30 day notice period. When i called TPG about this they had no record of the cancellation or service requests. Fortunately i had taken a screenshot of the cancellation. Would not go with TPG again!!! Show details

The worst – Hours on hold, terrible customer service....tech support don't have clue...rounds and rounds of the same troubleshooting steps. They could not get a basic internet service up and running. Stay away at all cost Show details

Horrible service making me furious! – absolutely disgusting service. our wifi modem broke and it’s been months and we’ve had to call multiple times. They’ve said 4 times that a new modem is being dispatched and messed it up each time. We’ve now spent hundreds of dollars on data plans which are crucial because we are year 12 students and hospital workers. I am angry with this service and warning other people not to join tpg! Show details

Terrible – Expensive and slow. I cancelled the internet and they charged me for one more month of internet fee because I didn't give them 30 DAYS NOTICE before I cancel it. Why I have to give them 30 days notice? It's not like rental properties. Do they have to have one month time to find another customer to replace me? Ridiculous! Show details

Useless customer service – Useless customer service. Can't get onto them. Wait times over 40 minutes long to be transferred and disconnected each freaking time. I would say "wait don't transfer me" and they ignore me. Internet cuts out all the time and has never been reliable. Show details

Poor service and dishonest conduct – After forcing me to upgrade to a more expensive service, to achieve reliable internet connection, when it was perfectly fine until recently, it appears that Tpg has blocked my ability to leave a review. As a result of these abhorrent business practices, I will permanently delete tpg from my life, and advise others to do the same. Show details

Criminal how they can charge people for this – Even the cheapest option of internet plan should be able to manage one person watching something as simple as a YouTube video. This service seems to have their connection derived from a potato. If you enjoy living without any internet connection then this is the service for you. Literally paying them money for every internet service to display “no… Read more

connection/error” messages. Internet speed tests indicate a whopping 0.08mbps upload and 0.02mbps download… when promised much more. My grandmother has more speed - she’s paraplegic. Highly highly recommended everybody stay clear from these buffoons.

This telecommunication provider is not fit to have a licence – I have three accounts with TPG which i intend cancelling in the short term. TPG, unlike all major properly run commercial organisations in Australian, will not be guided by legally binding commercial arrangements regarding bank account details. Show details

ABSOLUTELY TERRIBLE. NOONE HAS A CLUE – How does a business survive with so many untrained staff who cannot provide any support is beyond me. Tried calling them exactly 30 times to set up a phone line only to be transferred from one incompetent staff to another and now am going to move my providers. DO NOT WASTE YOUR MONEY WITH THESE GUYS Show details

Worst product out drops in and out and the customer service offers yet anything but lies – Was told ID be getting one package for a certain price in the end found out it's the crappiest package they offer internet was working fine for a few months now keeps dropping in and out and they say it's because of my place I live and where it's coming from they do nothing but life to get you to sign up with them and then all they do is take back everything they said a makeup crap lies Show details

horrible customer service – My rental unit's wifi modem was on but the internet light was off. So I called them on behalf of my landlord as she was away. The person who received my call said they can only serve the person with his/her name listed on contract. how funny. Show details