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Traveldream
4.6 from 160 reviews · View Statistics

Reviews

  • Transparency
    3.9 (46)
  • Customer Service
    4.4 (77)
  • Trip Completed Yes (49) · No (36)
  • Ease of Booking
    4.6 (80)
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Easy Way to Travel

published

I had never heard of Traveldream but they will be front of mind for my next travel adventure. Wonderful, committed staff who work with you to tailor a solution to your travel needs. A special shout-out to Lauren who has been amazing.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Car Hire and Flights
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Diandstu

Diandstu

  • 4 reviews

Amazing customer service

published

Not only do Traveldream have great deals, they also give brilliant customer service. Lauren was brilliant. Stepped us through everything and responded to questions quickly. She is an asset to this company. Looking forward to our trip!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
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efficient and helpful

published

The team at Traveldream provided me with a great range of options resulting with a booking that filled all our criteria and ticked all the boxes, including a cancellation window.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
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David

DavidPerth, WA

Highly professional service

published

Lauren from Traveldream worked very hard to secure our luxury Kimberley adventure. She worked with our requirements and was always super professional. She got us a very good deal that we are "over the moon" with.
Nothing was too much trouble and Lauren worked across a weekend to make sure we secured a fast selling special deal.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
See all answers

Excellent tour company, easy to work with

published

Title says it all. Communication was quick and everything was easy to arrange. They were happy to answer any questions we had and helped us to organise logistical stuff such as transfers. We wouldn't hesitate to book with them again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeAccommodation
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Lia T.

Lia T.Perth, WA

Great service

published

Quick and simple process. Prompt attention and correspondence. Very helpful with providing information and assistance. Made the whole process so easy and stress free. Thanks to Lauren for her help.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
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Arron W.

Arron W.Sydney Surrounds, NSW

Travel Dream More like travel nightmare. Stay away from these guys

published

Flights was cancelled due to the coronavirus. These guys refuse to give us back the money saying that they have not received a refund back from the airline and the cruise company. Which was a lie, they then changed a $980 cancellation fee. The lady even hung up the phone on me when i told them ill take it to fair trading. For anyone who is looking to go oversea, Stay away from Travel Dreams because all you get are nightmares

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Flights
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1 comment
Traveldream
TraveldreamTraveldream

Hi Arron, we are sorry to hear that you may have had this experience. Customer satisfaction is our top priority. Could you please help us with your booking number as we don't currently have any bookings under the name Arron W in our system?

Andrew C.

Andrew C.Sydney, NSW

Lucky & Excellent Trip

published

Lucky to do it just on between the NSW Northern Beach restriction in December 20. Also, lucky to have a guide who was extremely knowlegeable about Tasmania and a good BBQ cook

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Tour
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Erin tonkin

Erin tonkinPerth, WA

  • 2 reviews

So good

published

I have used travel dream 2 times now, and it has been great! Great deals and good staff make it easy to book! We booked dolphin quay both times, one for a gift!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Do NOT book with TravelDream

published

Due to COVID trip was cancelled. Would not refund even though Carribean cruises and Emirates offered refunds. Was given 1 week to pay an extra $1,300 so they could hold our money another year. Ripped off!!

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Pippa

PippaGreater Melbourne (Outer), VIC

  • Verified customer

Don’t use Traveldream

published

Would not recommend using Traveldream. Trip to Europe canceled due to COVID. Offered voucher for same trip for one year later at additional cost of $1000. Not able to get refund or use voucher in Australia. Given that Emirates and Royal Carribean are giving full refunds feeling very disappointed and angry.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers

Wouldn't book another holiday until covid is done. Travel dream I'd definitely book through.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Robyn

RobynSydney, NSW

Wonderful getaway

published

I booked the Mantra (Nelson Bay) through Traveldream for a getaway with my 2 daughters and 3 grandchildren. We had 3 bedrooms for a 3 night stay. It was absolutely wonderful, the hotel was kept spotless. It was our second attempt to get there due to COVID and Traveldream were wonderful organising the change of dates with no problem whatsoever.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Fabulous place

published

Berkeley River exceeded our expectations which were already very high. The food and wine were excellent. All of the excursions were fabulous. A great adventure from the moment you get into the cessna at Kununurra to fly there

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
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Excellent package

published

2nights Harbour Rocks hotel and whale watching cruise. Hotel was really great. Staff great. Whale watching fantastic. So quiet around the Rocks area. Restaurant at hotel Tayim was really good too

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Cruise
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Great price for a great location

published

The poolside bungalows at Mary River Wilderness Retreat are clean and comfortable and in a great setting. No cooking facilities, but we were aware of this in advance. Great value at this price.

Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
See all answers
Jes

JesGreater Melbourne (Outer), VIC

Lodged request for refund due to Covid have been ignored.

published

Refund request from months ago. Lodged request for refund due to Covid was referred to parent company who after more months referred back to Traveldream!! I get there are big problems but communication should be forefront in a reputable company...obviously not..

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Bill

BillSydney, NSW

Travelnightmare

published

Traveldream refuses to refund tour costs(tour cancelled due to covid) even though they are only the booking agent! They may have incurred some minimal admin costs but this surely doesnt entitle them to retain the full costs. Very disappointed with their attitude and will not recommend them to any one.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Tour
See all answers
Jeff J.

Jeff J.Sydney, NSW

Wonderful outcome

published

We were booked to travel to China in September but due to Covid19 it was cancelled. Traveldream offered a credit for the money paid. We explored their offerings and found a Barrier Reef/Daintree 8 day trip that suited our timing. The cost was slightly more than the credit, but it was a wonderful holiday and a beautiful place. We have never dealt with Traveldream before so were apprehensive about what to expect. Lauren at Traveldream ironed out all matters in a friendly and helpful way. We could not be happier about the outcome. The accommodation and the experiences in the package were positively memorable. If this is what to expect from Traveldream we will certainly be much more confident in using them next time. S&J Sydney

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Lynda R.

Lynda R.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Terrible

published

Will never use them for Travel ever again. Be very wary of this company. We were fortunate to be able to claim on insurance. We had other travel booked with another travel agent also for 2020, totally different experience, received all our money back. If you book through these people you would want to pray nothing goes wrong.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
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Questions & Answers

TOM S.

TOM S.asked

What is happening with the 29 Day European Tour and cruise for May3?

No answers
Goyeta A.

Goyeta A.asked

Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?

No answers
Lyn A.

Lyn A.asked

Are there any travel agent that book travel dream holidays

1 answer
Traveldream
TraveldreamTraveldream

Hi Lyn, we are ourselves Travel agents here at Traveldream and yes we also work with other travel agents.

Feel free to contact us on 1300 350 263 or Info@traveldream.com.au

We would love to help you with your holiday plans!

Get an answer from our members and Traveldream representatives

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