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Traveldream
4.6 from 151 reviews · View Statistics

Reviews

4.6

151 reviews
5
(122)
4
(18)
3
(1)
2
(1)
1
(9)
  • Transparency
    3.9 (36)
  • Customer Service
    4.4 (68)
  • Trip Completed Yes (48) · No (29)
  • Ease of Booking
    4.6 (72)
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Pippa

PippaGreater Melbourne (Outer), VIC

  • Verified customer

Don’t use Traveldream

published

Would not recommend using Traveldream. Trip to Europe canceled due to COVID. Offered voucher for same trip for one year later at additional cost of $1000. Not able to get refund or use voucher in Australia. Given that Emirates and Royal Carribean are giving full refunds feeling very disappointed and angry.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
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Wouldn't book another holiday until covid is done. Travel dream I'd definitely book through.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Robyn

RobynSydney, NSW

Wonderful getaway

published

I booked the Mantra (Nelson Bay) through Traveldream for a getaway with my 2 daughters and 3 grandchildren. We had 3 bedrooms for a 3 night stay. It was absolutely wonderful, the hotel was kept spotless. It was our second attempt to get there due to COVID and Traveldream were wonderful organising the change of dates with no problem whatsoever.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Fabulous place

published

Berkeley River exceeded our expectations which were already very high. The food and wine were excellent. All of the excursions were fabulous. A great adventure from the moment you get into the cessna at Kununurra to fly there

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
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Excellent package

published

2nights Harbour Rocks hotel and whale watching cruise. Hotel was really great. Staff great. Whale watching fantastic. So quiet around the Rocks area. Restaurant at hotel Tayim was really good too

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Cruise
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Great price for a great location

published

The poolside bungalows at Mary River Wilderness Retreat are clean and comfortable and in a great setting. No cooking facilities, but we were aware of this in advance. Great value at this price.

Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation
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Jes

JesGreater Melbourne (Outer), VIC

Lodged request for refund due to Covid have been ignored.

published

Refund request from months ago. Lodged request for refund due to Covid was referred to parent company who after more months referred back to Traveldream!! I get there are big problems but communication should be forefront in a reputable company...obviously not..

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Bill

BillSydney, NSW

Travelnightmare

published

Traveldream refuses to refund tour costs(tour cancelled due to covid) even though they are only the booking agent! They may have incurred some minimal admin costs but this surely doesnt entitle them to retain the full costs. Very disappointed with their attitude and will not recommend them to any one.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Tour
See all answers
Jeff J.

Jeff J.Sydney, NSW

Wonderful outcome

published

We were booked to travel to China in September but due to Covid19 it was cancelled. Traveldream offered a credit for the money paid. We explored their offerings and found a Barrier Reef/Daintree 8 day trip that suited our timing. The cost was slightly more than the credit, but it was a wonderful holiday and a beautiful place. We have never dealt with Traveldream before so were apprehensive about what to expect. Lauren at Traveldream ironed out all matters in a friendly and helpful way. We could not be happier about the outcome. The accommodation and the experiences in the package were positively memorable. If this is what to expect from Traveldream we will certainly be much more confident in using them next time. S&J Sydney

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
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Lynda R.

Lynda R.Greater Melbourne (Inner), VIC

  • 2 reviews

Terrible

published

Will never use them for Travel ever again. Be very wary of this company. We were fortunate to be able to claim on insurance. We had other travel booked with another travel agent also for 2020, totally different experience, received all our money back. If you book through these people you would want to pray nothing goes wrong.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Hua

HuaMelbourne

Untrustworthy

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
See all answers

Want a Refund!

published

When we first bought the package, the employee said we could get a refund but had to pay a $950 service fee (very unreasonable!), then because of travel bans we formally notified them that we wanted a refund. The employees by email said that we could get refund TWICE! then they changed their policy and refused the refund and are still withholding out money.. Help!

Transparency
Customer Service
Ease of Booking
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
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The reviewer stated that an incentive was offered for this review

wayne and carol hawley

wayne and carol hawleySydney, NSW

  • 2 reviews
  • 2 likes

Want a refund

published

unable to get out money back as no part or portion of our package can be taken.. holding our money indefinitely has to be illegal.. any help advice would be great thanks

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
See all answers

Excellent Customer Service

published

Helpful staff who answered all my questions and went out of their way to give us the exact trip we wanted. I usually organise my own holidays but was so pleased with the service from Traveldream I will probably use them again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
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Barry

BarryMurray Region, NSW

  • 2 reviews

Very helpful staff

published

Very helpful staff when virus hit the world we found them very helpful in sorting everything out. Just waiting for the world to settle down so we can travel again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
See all answers
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David

DavidGippsland, VIC

  • 2 reviews

Always Helpful and Good Value

published

We have always been pleased with Travel Dreams service and offers. The staff we have dealt with have invariably been friendly and helpful. Thank you especially to Lauren, who has assisted us on several occasions.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation
See all answers
  • Verified customer

Are TravelDream and Moment Travel Ripping You Off Through COVID Crisis?

published

Moment Dream and Travel Dream have been atrocious with customers being victimised.
If you have issues obtaining a refund for your trip and are forcing you to pay for the entire trip or forfeit your deposit please join in a class action with slater & gordon. This company is categorically unethical and are willing to lie, steal or rob customers for their survival.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
See all answers
Janine

JanineHunter Region, NSW

Traveldream 2 night Perth, 5 nights Broome

published

We have just returned from this trip.
At all stages we were consulted as to our prefences, we had expected that we would just be allocated flights.
The team at traveldream had to adjust our Broome accommodation, and provided superior accommodation as a result. We were able to upgrade for a very reasonable surcharge.
We felt supported at every stage, and feel we got great value for our money.
This is the second deal that we have used from traveldream, and it will certainly not be our last.
Andrew and Janine

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
See all answers

5 day Iceland Tour

published

This was an amazing way to see an amazing country. We were part of a "small" tour group, which meant no more than 15 or so people, and as few as 6 or 7. Traveldream's agent "Nice travel" were fantastic! The guides could not do enough for us - looked after our comfort and safety and had endless stories and interesting facts to share. Everything ran smoothly and was great value for money. Highly recommend this company for a great tour experience.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
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11 day Egypt tour with Nile Cruise

published

A fabulous way to see Egypt efficiently & safely. We were concerned about safety prior to the tour but found we had no issues as everything was organised by Traveldream's agent Expat Tours. The tour includes everything that we wanted to see from archaeological sites, the Nile river cruise was fantastic and a number of optional tours available as well. Airport pick up and drop off included. There are a few early tour starts.
Highly recommend this tour from Traveldream.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
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Questions & Answers

Barbara R.

Barbara R.asked

How does a person get rid of this website

No answers
TOM S.

TOM S.asked

What is happening with the 29 Day European Tour and cruise for May3?

No answers
Goyeta A.

Goyeta A.asked

Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?

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