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Trend Connection

Trend Connection

 Verified
Trend Connection
5.0

181 reviews

Positive vs Negative
99%1%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.8
Site Admin ?
4.8
Timeliness
4.7
Structural Integrity
4.8
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.8
Flooring
4.8
Transparency ?
4.8
181 reviews
slenda.t5
slenda.t5
  Fair Incentive Verified

My mother’s home has completed after 2 years. Any concerns or questions that we had was addressed promptly. We were provided reassurance throughout the build. We are happy with the overall experience and home. Show details

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Nws
Nws2 posts
  Verified

Overall, satisfactory experience and builder are professional. Our site supervisor Allan H. was standout and easy to work with. Even after handover, he has been responsive for minor warranty queries. Show details

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Vân P.
Vân P.
  Fair Incentive Verified

I have a new house built by Trend Connection. It’s a beautiful house. I’m very grateful to the Trend Connection and Alan for the smooth completion of the house under his supervision. Any problems I found before moving in were solved promptly and professionally. Show details

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Reviews with attachments

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mbuhain42
mbuhain422 posts
  Verified

Great team effort. We love our house. It's not always a smooth process but the Trend Connection team will help you sort it out. We're very excited to move in. Thank you! Show details

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Liang W.
Liang W.NSW2 posts
  Verified

We built our home with Trend Connection Homes this year, and the experience has been excellent. The construction speed was fast, and the build quality is top-notch. I want to specifically mention our Site Supervisor, Luke, who was amazing at resolving any onsite issues promptly. Also, a big thank you to Cindy in the office—she was always very responsive and quick with emails. The whole team made the process smooth. Highly recommended! Show details

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Ramzi
Ramzi
  Verified

We are at the final stage of building out home with Trend Connection, and the entire experience has been nothing short of outstanding. From start to finish, the team (Greg, Vivian, Debbie, Cindy, Margie, and Luke) was professional, transparent, and committed to delivering a high-quality build. A special mention and heartfelt appreciation go to… Read more

Luke Orr. Luke’s attention to detail, clear communication, and proactive approach made the process smooth and stress-free. He kept us well-informed at every stage, quickly addressed any questions or concerns, and went above and beyond to ensure everything was completed to the highest standard. His professionalism and genuine care for the project gave us confidence throughout the build.

We are truly grateful to Trend Connection for helping us bring our dream home to life. We highly recommend them to anyone looking for a reliable, trustworthy, and customer-focused builder.

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Jesse W.
Jesse W.NSW
  Fair Incentive Verified

I was really well supported throughout my first home build by the Trend Connection team. Our supervisor Luke was awesome at providing regular updates on the construction, and answering many of my questions during the walkthrough. I made a few changes to the original plans, and Cindy was also great at helping me on these variations and being really… Read more

informative across all the certificates and processes we went though. The team was also extremely supportive on the financials across the build process, as we did have some cost increases as the plot was delayed a little on land registration. Would definitely recommend the team!

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Yin K.
Yin K.
  Verified

I had my first new house built by Trend Connection. It is beautiful and I am very grateful to the Trend Connection team. I am also very grateful to Luke for the smooth completion of the house under his supervision. Any problems I found before moving in were solved promptly and professionally. Show details

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Bijay B.
Bijay B.NSW
  Fair Incentive Verified

We were looking for a home builder who could deliver quality workmanship with great design on our land, and we found exactly that with Trend Connection. After meeting Todd at the Leppington display homes, his calm and informative briefing on the house designs gave us instant confidence—we signed the contract without a second thought. Our… Read more

home-building journey with Margie, Barry, and the entire team was incredibly smooth. From the colour studio selections to finalising the contract and the actual build on-site, everything was handled with professionalism and clarity. The team is clearly well-equipped with the right processes and procedures.

Both Shikha and I are absolutely thrilled with our new home and would wholeheartedly recommend Trend Connection to anyone looking to build. Thank you for making our dream home a reality!

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David B.
David B.
  Fair Incentive Verified

Building our new home in Box Hill with Trend Connection was seamless. Our site supervisor gave weekly updates, managed variations promptly, and even finished ahead of schedule. In the office, Margie and Allan kept everything organised and questions were handled swiftly and accurately. Their professionalism and friendliness made the whole process stress‑free and enjoyable. Show details

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Robert Y.
Robert Y.
  Verified

Thank you so much to the Team at Trend Connection Homes. The whole process was seamless and stress free. Luke our site manager was absolutely fantastic and we were kept up to date throughout the build. Nothing was to hard and Luke was able to attend to all requests asked by us. Margie was also very helpful and kept us up to date with any adjustments or changes. Thank you. Show details

In-depth reviews

Ibrahim H
Ibrahim H
  Fair Incentive Verified

My 1 story house built by Trend Connection has been a largely positive experience. Of course no builder's perfect, though all the essentials went well and the staff are good to deal with! My experience started with Todd, who helped me design and build a custom home for my less conventionally shaped lot. It's nice that Trend offers custom builds as… Read more

not all builders do. Their pricing was quite good. At first it seems a little higher, but they had a lot more inclusions than something like Metricon. He largely gave me accurate and good advice. There were some small bits of info that were outdated, so best to do your own research, but largely he communicated well and was helpful. I then shifted over to Vivian for internal and external design. Vivian was very helpful in selecting all my options, and had a good idea of what is "worth it" and what isn't. And I'm really happy with the final look of the house! The only negative there was the communication internally in Trend was sometimes not always correct. E.g. Todd would say my build included something, but then it wouldn't be in the documentation so I had to get Vivian to confirm it. Though they were more than willing to go back and double check and make things right. Another point was variations and some design elements would get changed between discussion to design. So yet again, look at the design docs they give you carefully, but they were more than willing to review any potential mismatches and get them resolved. I think the internal and external selections stage is when there was some communication breakdown. Once it came to building, Luke was incredible. He is very knowledgeable and holds the builds to a high standard. He ensured swift execution of everything that was his responsibility. He was also very easy to communicate with and always gave replies quickly. Additionally, he was very accommodating to variations, and helped me find contractors for services I needed for the home beyond the scope of Trend. He didn't give me any problems whatsoever for any imperfections I noticed with the house, and he does his best to get them resolved. He actually pointed out many of them himself. Yet again, it's always good to do your own thorough inspections though as small things will inevitably filter through the cracks. Beyond that, Robecca managed my home from the admin side. She was very helpful in providing any documents needed by third parties or resolving issues with third parties such as Sydney Water delaying install. Thank you to the entire team for a really positive experience and a beautiful new home! It was certainly nerve wracking picking a slightly smaller builder for my first build, but now that I've experienced them, I would use them again for my next build. Especially if Luke is the site manager! Nothing is ever perfect, and every build requires attention to ensure nothing slips through the cracks, so my 5 stars go towards their willingness to resolve issues and build a nice home!

Lee H.
Lee H.
  Verified

A Wonderful Building Experience with Trend Connection Home Building my home with Trend Connection Home was an incredibly positive experience from start to finish. I’m absolutely thrilled with how beautiful my house turned out—it truly exceeded my expectations in every way! A huge thank you to my site managers, Allan and Luke, who were fantastic… Read more

throughout the process. They were easy to communicate with, always approachable, and quick to address any concerns I had. Their professionalism and attention to detail made the entire build feel seamless.

The office team was also great—responsive and efficient when it came to handling any changes or variations. I always felt supported and informed, which made a big difference.

I also want to give a special shoutout to the team at Project Home, especially Rhonda. She was incredibly thorough and consistently prompt in answering all my queries. Her dedication and care made the pre-construction phase smooth and stress-free.

Overall, I couldn’t be happier with the final result and the journey to get there. Trend Connection Home delivered a stunning home and a building experience that was well-organized, supportive, and genuinely enjoyable. Highly recommended!

Project Home Builders

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Dawn H
Dawn HNSW5 posts
  Verified

We have recently finished our new build in the Blue Mountains through IMSU, a division of Trend Connection Homes, and our experience has been very positive. From the sales and tender process with Brett, to our Customer Liaison manager Margie, and Rhonda in the design studio who helped us bring our Pinterest boards to life, we can’t fault the… Read more

service we received from the team. They were responsive, knowledgeable, and it was a relief to have all our council requirements managed by the team. Once we started the build, site supervisor Tim took over and did a fantastic job of project managing the build, wrangling each trade and rolling with any curveballs that came up. Tim was fantastic to work with, both personable and professional, and he delivered our house on time and on budget (in fact a week earlier than the planned 40 weeks). I wouldn’t hesitate to recommend IMSU and the team to build your house. We had no idea what we were doing but thankfully the IMSU team did. Thank you for our beautiful home Team IMSU!

Positive reviews

Lynn G.
Lynn G.
  Fair Incentive Verified

We just finished building our single-storey home with Trend Connection and we're really happy with how everything turned out. The team was friendly, professional and always kept us updated during the build. The quality of the work is solid and the whole process was smoother than we expected. Any issues or questions we had were handled quickly. Thanks to the team for helping us build our new home – would definitely recommend! Show details

Kevin
Kevin
  Fair Incentive Verified

Trend Connection has provided a professional and satisfying approach to the building of my house. From the start the staff have been proactive in solving issues bought on by the developer of the plot. Overall the build was very well managed and I was provided with regular updates on progress. The build quality is of a high standard and I am pleased with the result. Show details

Ronilesh C
Ronilesh CNSW
  Fair Incentive Verified

As new home owners, we are so grateful to have chosen Trend Connection for our first build. Our Colours coordinator did a fantastic job in handling our colour selections and upgrades. She was extremely helpful and we couldn’t be prouder of the choices we made. We had amazing site managers. From start to finish, they were consistently prompt,… Read more

proper and professional. We also deeply appreciated the frequently communicated updates of the construction, and being openly welcomed to experience stages of the build first-hand.

A special shout out to our Customer Service Representative, who delightfully answered our millions of questions, took care of our concerns, and has been a pleasure to liaise with.

The entire process of getting our first home has been transparent, well-paced and super-smooth. And the best part: we now have an outstanding quality, forever, two-storey home that exceeded our expectations. ready to start a family.

Truly a 5-out-of-5 star experience.

Negative reviews

Chloe K.
Chloe K.
  Verified
Customer Service
Timeliness
Structural Integrity
Flooring
Transparency

Unethical after service and full of illogical excuses – Prompt reply "during construction period "and wrong at all counts after that, especially if you'd like to lodge your statutory 90-days defect repair requests. They may firstly claimed that due to the technical issue, your email has not been received . Alternatively, you could be advised that non urgent repair would cause delay. Let alone if you… Read more

were to receive emails from [Name Removed], [Name Removed], or [Name Removed]. They will either get ahead themselves, stating how good they are as a person or send you a lengthy email explaining themselves without factual resolution.

Tim Jones
Tim JonesNSW
  Verified

Worst experience of my life – I Put a holding deposit down on land in spring farm for a house and land package. Once I’d put the deposit down the sales guy said I’ll get the builder to send the contract to your solicitor. Weeks went by my solicitor hadn’t received any contact. Tried calling the sale guy from wiseberry he just avoided all my calls, tired calling the builders… Read more

main phone but it when straight to answering machine. I send the builder numerous emails but no respond. Finally got hold of the sales guy from wiserberry he said there was a problem with the paperwork. He said the house we sold you didn’t fit on the land, I asked him how could this happen? Apparently the builder had messed it up. I was willing to give the builder the benefit of the doubt because I’d set my heart on this land. (Cut a long 5month story short) the builder got the plans back from the council he put the price up by 50k I was raging. I Had to go back to the bank and get another 50k, once I got accepted by the bank I called the sales guy from wiserberry and yet again he said I’ll get the builder to send the contract to your solicitor. Again weeks went by and my solicitor hadn’t received any contract. By now all my family and friends was telling me to pull the pin on it saying the builder sounds unprofessional. I had set my heart on that land so I wanted it it was a perfect location. Anyway one Monday morning I get a tex from the sales guy saying the builder had put the price up again way out of your reach so just tex me you’re bank details I’ll transfer the deposit back. My jaw hit the floor after reading the text message. He didn’t have the guts to call me to tell me he done it over a tex. It took me weeks to finally get my deposit back from the builder. I wouldn’t recommend this builder or wiserberry to anyone not even my worst enemy. It ended up being 5 1/2 months wasted with them. STAY AWAY!

Om C.
Om C.NSW2 posts
  Verified

this is worst builder – built a home in 2019 . Had leaking problem in February 2020 but was told its leaking because of too much rain ? really? and leaked again recently and asked them to fix it still one month passed nothing has been done. Please don't built your home with this builder if you don't want any trouble. Show details

Recent reviews

Long N.
Long N.NSW3 posts
  Fair Incentive Verified

Used Trend Connection to build our investment property. They were amazing every step of the way, providing guidance which made the whole project smooth. Everything was well communicated. Luke was our assigned supervisor. He provided us regular updates on the build and was very responsive in answering any of our questions. The build quality was… Read more

excellent, very happy with the end result. The customer service of the whole team is second to none, assisting us whenever possible, even if it was out of scope. Would highly recommend Trend Connection.

Deborah F
Deborah FNSW
  Fair Incentive

Building Our First Home with Trend Connection Was a Great Experience As first-time home builders, we were initially nervous, but choosing Trend Connection Homes turned out to be a satisfying decision. A special thanks to our customer service lady, "Margie" who maintained excellent communication throughout the process. She was always highly… Read more

responsive and answered all our questions patiently. We also want to sincerely thank our construction supervisor "Luke", for his outstanding professionalism. Whenever an issue was identified, he promptly presented a clear and effective solution. We would definitely choose "Trend Connection Homes" again for our next build and are happy to recommend them.

Project Home Builders

Find out how Trend Connection compares to other Project Home Builders

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MW123
MW1232 posts
  Fair Incentive

Our house just completed my TrendConnection team and I just want to thank them for all the support from beginning of the design to completion of the house in Menangle Park, especially supervisor Luke he’s always responsive and quick to solve all issues and Cindy as well for all the paperwork sorted, they are very organised and helpful when you needed! Well done and can’t thank enough! Show details

Carly RZ
Carly RZNSW
  Verified

We had our home built by Trend Connection and couldn’t be happier with the result. The entire process was well-managed from start to finish, and the team always kept us informed. The build was completed on time, which was a pleasant surprise, and the quality of workmanship is outstanding. Every detail was done with care, and we’re very happy with… Read more

the final result. I’d definitely recommend Trend Connection to anyone looking for a reliable and professional builder.

Carol L.
Carol L.
  Verified
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency

I had a great experience building my home with Trend Connection. The whole process went smoothly, and the team was very professional from start to finish. My office handler, Karen, and site supervisor, Luke, were both extremely helpful and always responsive whenever I needed assistance. I’m very happy with the overall experience and would definitely recommend Trend Connection to anyone looking to build their home. Show details

Xiaoyu Q.
Xiaoyu Q.
  Verified

great service of my supervisor Allen. He is very kind and professional. Always reply my messages and answer the call on time. Very patient about the questions regarding the construction Show details

Emily h.
Emily h.NSW4 posts
  Fair Incentive Verified

We are very happy with our building process with Trend Connection. Luke and Margie have been outstanding throughout the journey. Luke has been extremely flexible with our requests and made the process much smoother for us. Margie is always responsive, provides the correct information, and communicates in a timely manner. Both of them solve any… Read more

issues promptly and professionally. Their excellent customer service and dedication gave us a very positive experience. Highly recommend!

Toria T.
Toria T.
  Fair Incentive Verified

Thank you to the team at Trend connections for making our dream a reality with building our first home. Special shout out to Karen & Luke, our supervisor, for all your efforts providing an outstanding experience. Show details

Chloe
ChloeACT
  Fair Incentive Verified

It has been a great pleasure working together. Although this was our first time, everything went smoothly and efficiently. Thank you for building the house. Nice house has been sold during one month. Show details

Amy C
Amy CNSW5 posts
  Verified

Thank you so much to the Team at Trend Connection Homes. The whole process was seamless and stress free. Michael was excellent. The finish touches are perfect We can’t wait to move in Show details

Gin
GinNSW
  Fair Incentive Verified

We recently completed our dream home in Menangle Park with Trend Connection Homes, and the experience was outstanding. Despite some delays during the initial consultation phases, the team remained responsive, ensuring our concerns were addressed promptly. The entire team, including David, the site manager, demonstrated professionalism and… Read more

dedication, making the journey enjoyable and stress-free. We highly recommend Trend Connection Homes to anyone looking to build a beautiful, well-crafted home with a team you can trust.

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Gian
Gian
  Fair Incentive Verified

We chose Trend Connection for our first home build, and it was one of the best decisions we’ve made. The entire team was fantastic from start to finish. Dominic guided us through the sales and tender process smoothly, Rhonda helped us with the internal and external selections, Margie (our Customer Manager) was always flexible and responsive to our… Read more

changes, and Allan (our Site Supervisor) went above and beyond to deliver on time.

Allan kept his promise to hand over the house on the agreed date and did his best to accommodate all our requests. He was always available to answer our questions — even now, after construction is complete, he still checks in and helps us with any concerns we have.

The quality of the build far exceeded our expectations, especially given our budget. Highly recommended!

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Jiaheng Nick L.
Jiaheng Nick L.
  Fair Incentive Verified

Building our new home in Austral with Trend Connection was an outstanding experience from start to finish. The process ran seamlessly, and we were especially impressed with our site supervisor, Luke. He kept us well-informed with weekly updates, addressed any variations from the original plan promptly, and ensured the build was completed ahead of… Read more

schedule. Luke also went out of his way to support us in coordinating with our neighbors about sharing fencing costs, which made things much easier.

We also had great support from the office team, particularly Cindy and Margie. Cindy was incredibly organised—she always had our paperwork ready early and made sure everything was accurate. She also helped us connect with other relevant team members whenever we had questions or needed to discuss details about the build. Their professionalism and responsiveness really made the entire journey stress-free and enjoyable.

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Felicia
Felicia
  Fair Incentive Verified

I’m absolutely thrilled with my new home! Everything matches up perfectly with what was in the tender. I really appreciate the great communication throughout the entire process—it made everything so much easier. A huge shout out to my site manager, Dave, and my amazing case manager, Cindy! You both made this experience fantastic! Show details

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Peter G.
Peter G.
  Fair Incentive Verified

We had a great experience with Trend to build our new home in Austral. The process was very smooth and Luke our supervisor was very helpful and efficient. He gave us weekly updates on the progress of the build and it was finished ahead of the schedule . Margie and Karen in the office were a pleasure to deal with and assisted us with the coordination of all aspects of the build. Show details

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