Trit House Online store

Please don’t buy online products you will receive wrong and damage products and their customers service is so bad. Their products are expensive for no reason. I will give them zero star. Unfortunately I return my order I can’t send photos to show other customers Show details

Horrendous customer service by Zac – We bought a table made of stone and a TV stand. The table arrived with a mark in the middle; hence we did not accept delivery. The TV stand had marks and stains..we called within 12 hrs to say we wanted a refund for both. Their customer support person Zac stated as it was a change of mind, they had to charge us 20% restocking fee. We said, we did… Read more

not even accept delivery of the stone table due to faulty product ( showing photo evidence of the marks ) and we contacted them within 24hrs of receipt of the tv stand to say it had production faulty marks. However they (Zac) kept saying that it was change of mind and were forced to comply with their contradictory contractual agreements. I could go on here with the gas lighting and complete lies this Zac person kept emailing and stipulating. But after reading the reviews above, I can see that this is how this company behaves. Please please please do not buy from this store. They are dishonest, unethical and terrible service. I ended up being $1000 out of pocket due to their delivery fees plus the stress and anxiety suffered during this period.

Beautiful store with good quality products – This store has the most beautiful and quality products with a wide range to choose from. I bought my marble dining tables and chairs years ago and never look back. I just bought an outdoor table/chairs. I couldn’t be happier when they arrived. Trit = Quality Quality Quality Show details

Perfection – The furnitures are top quality, customer service was incredible. Furnitures were delivered in a short time and looked and felt exactly like the pictures and descriptions provided by the site. Show details

Great Product. Perfect Service – Just received my Arch Side Table. Absolutely fantastic product. And service from start to Finish was faultless Can't speak Highly enough of Juan the delivery driver from HighlandsXpress, who was very friendly , took extra care of my table and communicated with me from despatch to delivery. Great Job Trit!! Will definitely recommend you to all my friends!! Show details

Terrible experience with pickup at the warehouse – We love the table and chairs we ordered and the customer service leading up to pick-up was great. Unfortunately we had dramas on pickup day. We booked our pickup date and time well and truly in advance but on the day the warehouse team clearly had no idea about our order. They spent a long time looking for it only to come back with the chairs and… Read more

no table. We traveled 4 hours to get to the warehouse so we were less than impressed. Eventually the manager said that the table might be in the other warehouse so we had to drive to that warehouse. Thankfully it was there but this blew our schedule out completely. This effected our 4 hour return trip back home as we could no longer run any other errands. There were a lot of disappointed phone calls letting people down about how we were no longer able to make it back in time. I understand there was a bit of human error going on that day but I really didn't think how a pickup window of 2 hours could go terribly wrong.

Poor service – Purchased a lamp online showing as in stock. Unfortunately received an email notifying me that it would be delayed 1-2 months due to supplier delays which is understandable given current supply chain issues. However a month after the ETA provided I still hadn’t heard anything. Called support line and was informed it was now in stock but had to be… Read more

collected at a different store an hour from my house as our closest store had closed in the interim. I requested that it be posted and ended up having to pay the $30 courier fee myself. Customer service rep was polite but a disappointing experience given the delays.

Faulty product and refusal to refund or replacement – I purchased a side table online on 3 January 2022 with a brass top and marble base. After only a short time, the brass started to 'peel off' in 2 separate small places. I contacted Trit online on 3 April 2022, expecting that a replacement top would be offered. Unfortunately that was not the case. The first suggestion was to clean it which I did.… Read more

Then they suggested cleaning with Brasso, which I also did. Despite the product not being fit for purpose, they are refusing to offer a replacement or repair, claiming it is not covered under the 1 year warranty as they claim it does not extend to general wear and tear (even though I'd had the table for 2 months). They refuse to refund or replace as they claim as the mark was not present on delivery, it is considered to be wear and tear. This is despite pointing out to them the legal consumer guarantees and rights in Australia. They don't care. I would avoid ordering anything online with this company.

Item still not received after 5 months – I ordered a vase back in September 2021. It is almost March 2022 and I still have not received it. After several emails seeking ETA, I was offered an alternate vase which I don’t like. I’ve requested a refund. I’ve followed up with two emails asking for a response and I am yet to receive one. Lack of communication is frustrating and so far the lack of a refund as I haven’t received the product feels like theft. Show details

Smooth process – love my new bookcase and the communication for delivery was excellent. Adjun and Gopi were very careful and professional in placing this heavy piece of furniture in my house Thank you guys. Show details ·  1

Great customer service – I love the sideboard and coffee table I purchased and I do want to thank Anil and Cliff for their very friendly and helpful delivery to my apartment. They let me know when they would be delivering and went out of their way to help me positioning the furniture. Show details ·  1

Terrible Fabric & Shocking Customer Service – I purchased a very expensive sofa from Trit House recently and although it looked gorgeous, I was very disappointed with how the fabric. I was careful to confirm the cleaning instructions with the staff at Trit House as soon as the sofa arrived so that I could attend to the day to day care of it in the correct way. However, although I cleaned it… Read more

exactly as I was instructed, I found that the method they advised damaged the fabric and left more of a mark than whatever tiny spot I started with. When I asked the staff at Trip House for help, they suggested another cleaning technique which again made things worse and when I told them this, then they suggested I purchase a steam cleaner! I organised a professional steam cleaner to attend to the couch instead (even though it was only a couple of months old!) and was told the fabric looked faulty and shouldn't mark as it had. The steam cleaners did not want to touch it. So I contacted Trit House again and requested that someone come and have a look at the sofa in person (I had previously provided photos). They refused saying that the fabric was not faulty and that they would not be discussing the matter further. At this point, I requested to speak to the owner / director of the company and was again refused. This has been an incredibly disappointing experience. I will never purchase anything from Trit House again.

Worst experience for a long time – Ordered a sofa months ago and still waiting. Todd at the melbourne store is the most condescending person i have dealt with in a very long time with his “well it is what it is attitude”. Got a call to tell me the sofa was in their warehouse weeks ago and according to the sales person, it has to be paid THAT DAY in order to get delivery booked in.… Read more

Weeks passed and i called the delivery company who told me that they have never has my delivery booked in. They also confirmed that they had been to trit house several times over that time and had come back empty as they were told there was nothing for them. All the while my sofa was sitting there and i had been paid in full. It seems this company are only interested in getting your money and as soon as its paid, they have no interest to complete the order. Don't bankroll this company for months without getting your order guys- buy elsewhere and save yourself the delight of being spoken to in a arrogant and condesending manner by the delightful Todd!

Awesome customer service! – Todd at Trit provided me with the best customer service EVER! I was after a Ethnicraft long U shelf to complete a planned interior fit out and Trit had the very last one in Australia available. Unfortunately it was hard to locate such a small item in a huge warehouse, however Todd's perseverance and desire to help me as a customer was above and… Read more ·  1

beyond the realm and resulted in me being able to achieve my project's completion date. I will definitely work with Trit again for my design projects and highly recommend them to anyone and everyone. Todd, you're awesome and thank you!

Fantastic customer service from Imogen Moore – Contacted Trit House from Perth re some Wendelbo chairs and Imogen Moore responded immediately by email and followed up subsequent questions in a timely manner and with great detail. Highly recommend Trit House and in particular Imogen. Some Perth furniture stores need to take a leaf out of Imogen's book! Steve from Perth Show details ·  1

Fantastic service – We received our bed today and I just want to share what a great experience we had. Our delivery men were both prompt, respectful and professional. They took excellent care when moving the parts of the bed into our house ensuring nothing was damaged. They efficiently installed the bed ensuring I was happy with the position. And best of all they were happy and friendly on this 43 degree day! Show details ·  1

Exemplary retail experience – Purchased multiple items including rug, tv unit, coffee and side tables. First experience was walking past the Redfern retail store, sales assistant was hands on in discussing any piece I was interested in. Very friendly and knowledgeable. I then ordered said items on the site plus items that weren't at Redfern location. experience seamless. All… Read more ·  1

items as pictured on site. Coffee table was on back order, was kept updated on delivered date. Unfortunately small chip on arrival. Trit team prompt in addressing and replacing. Again kept updated via email and call replacements delivery date. End to end exemplary experience will visit them in future when looking to further decorate my home.

Good service – Fast response on email enquiry. Very easy and fast process. Trit was able to deliver the items on the exact day and time requested. They also ensemble the bed :) The bed is amazing! Show details ·  1

Impressive delivery of great product – I found the perfect desk for my husband's chess desk. Once ordered I was contacted by email and phone to arrange delivery. The delivery was outstanding. The driver called when 2 minutes away. On arrival they were held up by a garbage truck and one guy ran up the street to advise me where they were. They delivered it with extreme care to our… Read more ·  1

apartment, placed it exactly where I wanted it and took away all the packaging. They were polite and friendly throughout. The product is great but the service means I will return.

Ethnicraft Table – Very disappointed with our entire experience with Clickon Furniture. From the delayed delivery time of table, which at time of online purchase was not stated. Once received, the table has a crack in it, to which Clickon Furniture now refuses to replace or remedy. We are told to see how the crack goes as we've a 1yr warranty on the table. That's… Read more

absolutely unacceptable. For an expensive table that we were so looking forward to having and using, we are now frightful of using at all as not to have the crack expand any further. I have never experienced such bad customer service and I work in the retail industry.

Will be ensuring that we do not recommend this store to friends, family and customers.

Excellent customer service! – I purchased an Ethnicraft coffee table as it was the only retailer in Australia that stocked this particular style. From the moment of purchase and the delivery, everything went very smoothly. I had a little hiccup with the quality as there was a scratch on the glass, but they promptly attended to my concern and gave me a satisfactory outcome. I… Read more ·  1

can't blame them for the quality as I watched the delivery guys unpack my coffee table from the packaging. Definitely recommend purchasing from this retailer!

Ethnicraft Stools - Click on Furniture – Beautiful product. Excellent quality. Easy to assemble. Easy to navigate website. Very efficient and friendly service. Would definitely purchase through this store again.  Show reply

Great product not the best prices – We love the ethnicraft because the entire range is not only beautiful but made from sustainable timber. However we’ve just learnt that the range isn’t exclusive to click on furniture. And they claim to provide best prices but they don’t. We’ve learnt we paid 25-30% more than what we had to if we went else where. Considering the service and phone… Read more

support was abdominal we persisted because we loved the range and ethnicraft range, to find out we’ve payed such a premium we now feel ripped off. Buy ethnicraft! Just not from these guys.

Awesome service, amazing products – I bought from Iryanthi online. We saw items we liked online and in store (Alexandria) and then I spoke with her over email to make it happen. She packaged a deal as we bought a number of items. Her communication was excellent, she was understanding but not pushy. She was prompt in her feedback, polite and informative. Would strongly recommend dealing with her and the Click On team.  Show reply

Melbourne staff beat Sydney! – Assistance from staff in Sydney showroom was non-existent when we visited, so we ordered online. Had a problem ordering and phoned the Sydney office to be told the stool was out of stock. Called the Melbourne showroom and Courtney could not have been more helpful. Not only was the stool in stock but it was shipped and arrived 2 days later. … Read more

Very happy with product and Courtney but the Sydney staff were hopeless. Clearly more interested in their phones when we were in store and could have cost you a sale by telling us the item was out of stock when we rang.

Perfect online shopping experience – Received my order within 2 days! Good customer service following up tracking of delivery. My clocks arrived in perfect condition. Thank you Clickon!

Great Service and love the products! – We have recently bought some dining chairs, coffee table, lounge chair and rugs from Clickon Furniture. The products are in good quality and arrived within a week. The delivery company even helped us to assemble the furniture. The experience was so easy from the start and customer service was great. Definitely a shop to recommend.

Unprofessional company with poor after sales service - buy at your own risk – Our experience echoes others here that have found the after sales service to be poor. We purchased an entertainment unit online which was faulty. Although the initial delivery of the product and correspondences were relatively quick and easy, what transpired was the most unprofessional after sales service I've ever received. The situation was… Read more

escalated to a more senior member of the company and instead of dealing with it with level-headedness, we were shocked to find the emails were quite passive aggressive and were extremely patronising towards us. We felt our concerns were not addressed and we were extremely alarmed by their dismissive attitude. Needless to say, we were highly traumatised by the experience.

Although we were initially promised a measly discount as remediation, it was not refunded to us in a timely manner and to our expectation. We reported the company's conduct to the department of Fair Trading and although I did not expect any further action to be taken by Fair Trading, I reported them simply as a matter of principle. I encourage others who have any issues with their conduct and have grounds to do so, to do the same. Fair Trading do keep tabs on complaints and will investigate further if enough complaints are received.

I'm sure it's all fine if you don't have any problems with the product, however if there are ever any major issues, one word: BEWARE.

Fantastic products and wonderful staff – We have bought a number of items instore and online through clickon. The items are always brilliant quality and the customer service is wonderful. I big shout out to the delivery staff as they are great. Always on time, curtious, provide a warning call when not far away, listen to you and are generally very helpful - lovely people. The… Read more

customer service generally, whether over the phone, on email or in person that we have received on our recent purchases has been wonderful so a big thanks to the whole clickon team ☺️

Really helpful – Thank you for your service and for going out of your way to assist with a difficult situation. It was greatly appreciated.