Trollbeads

Constantly dropping the ball, with my last order, I had to wait 3 months for a products, even though the site stated 10-12 days. No apology or maybe a little voucher for the wait as I was a loyal customer. Some of their staff should be trained not to lie or bully customers. It's a shame as I have wasted a lot of money with this company.

Yes they give you a store credit, then it gets over looked so you are charged for the purchase but still have the credit, and so it goes on and on. Would not recommend or purchase from this company.

The quality of these Danish designed beads, charms and jewellery is second to none.
However, I think the staff at Trollbeads Australia provide the best customer service I have ever encountered. Always friendly, knowledgeable and do anything they can to ensure you are completely satisfied and happy with your purchase.
Wonderful product, wonderful staff, wonderful service.

Consistent solid service, arrives safe to NZ as per the tracking info. Sometimes an order arrives in batches, at no extra shipping charge.
Always like the selections made for me by the Trollbeads team and friendly notes of thanks. Very generous with cleaning cloths and spacer trackers too.

Worth it for the quality and detail that goes into each piece, hard to describe in words how amazing each bead is. Feels robust and comfortable to wear.

The website is informative and pictures true to what is being purchased. Heaps to choose from and lots of good sales.

I purchased the bracelet, a spacer, lock and four beads, for my daughter's 21st birthday and she (and I) was absolutely thrilled! The photos do not do these pieces justice, and the customer service is next level. Five stars!

I bought two leather necklaces form this company which cost $50 each. The picture on the website shows the necklace with a basic lock attached to the necklace. I didn’t notice the product information that says the necklaces do not come with locks so after they arrived I went back to the website, noticed the small print telling us that they don’t come with locks and then started to search for a basic lock to buy. I was horrified to see that a basic lock is $75, which brings the total of a basic leather necklace up to $125. Maybe they should make that a little clearer and not supply an image of the necklace with a lock for $50. Who wants to buy a necklace without a lock to secure it with anyway?

Always excellent service and their products are fantastic! One of the few brands still producing natural gemstone products in a world full of cubic zirconias. Love my Trollbeads!

Service beyond excellence, all staff members are approachable and full of knowledge regards the product they sell, the team at Troll beads Melbourne have met my every expectation regards the items I have bought. Thank you

Customer service is second to none!
Great promos too! I love my gold bangle,
And especially gemstones and muranos. Truly timeless

The trollbeads team go above and beyond not only instore but online as well. They are all so helpful and the products from Trollbeads are absolutely amazing and the quality is fantastic. I love so many of the beads it’s always so hard to pick yet they make the choice easier. Thankyou for making this trollbeads journey an amazing one. Makes me happy to wear it.

I have had nothing but excellent experiences with Trollbeads Aus.
They truly go above and beyond to make sure their customers are completely satisfied.
The only place you'll find the quality of products and customer service you deserve.

The team at Trollbeads is truly amazing.
The time and care they take to pick your purchases makes it easy to go back and buy more.

Amazing customer service in store and online,the beads are one of a kind, beautiful piece to wear everyday,I have never been so happy to wear jewellery like this

I am quite new to Trollbeads, only starting in September this year when I took advantage of their ‘free bracelet with lock purchase’ online. I got the rose lock (with free bracelet) and the workmanship and quality are second to none. The shipping was so fast (during covid lockdown stage 4 in Melbourne) and my purchase was beautifully presented and packaged. Trust was earned and I very quickly became addicted to the beautiful charms, beads & jewellery that Trollbeads offer. Since that time the first Australian flagship store has opened in Melbo...

I have made multiple purchases and every one has met, or rather exceeded my expectations. I love my beads and bracelets. The customer service has been excellent in fact I haven’t experienced anything like it before. I would highly recommend Trollbeads Australia to my closest friends and family.