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True Value Homes

True Value Homes

4.9 from 142 reviews · View Statistics
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Listing monitored by True Value Homes

Reviews

4.9
142 reviews
  • Build Stage
  • Customer Service
    4.8 (66)
  • Site Admin
    4.8 (55)
  • Timeliness
    4.8 (59)
  • Structural Integrity
    4.9 (47)
  • Plumbing & Waterproofing
    4.8 (43)
  • Electrical & Lighting
    4.8 (44)
  • Flooring
    4.8 (43)
  • Transparency
    4.8 (55)
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  • Verified

Find another builder. They just want your money

published
Customer Service
1/5
Site Admin
1/5
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Sam
Sam
  • 2 reviews
  • 1 like
  • Verified

Horrible experience with poor response

published

Terrible experience with true value homes. Stay away from them. I signed a preliminary contract , then received a price increase of 17k in a month . To lock in the price , we were asked to sign the HIA and pay 5% deposit. We did that, now they have come back with another 39k increase. No price hold , very rude communication from [Name Removed]. No explanations provided on cost increase and not willing to discuss options either. We were asked to cancel the file with 4k loss as they mentioned it Is non-refundable.

We lost time, effort and money. They are targeting for non-refundable amount just by increasing price and making us cancel the file. Any changes will not cause 56k increase after HIA CONTRACT SIGNED. WORST EXPERIENCE.

Customer Service
1/5
Site Admin
1/5
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happybronski
happybronskiGreater Melbourne (Outer), VIC
  • Verified

Exceptional Service throughout the whole process

published

Shout out to the whole team at True Value homes. They made the build as stress less as possible, always keeping me up to date and supplying me with photos along the way when I couldn't do site inspections due to COVID. Connor and Tina were great. Couldn't recommend the colour team walked you through the colours and suggested changes if necessary and couldn't be happier with the finished product. Even after I've moved in they have been there for me to answer any questions. Couldn't be happier.

Customer Service
5/5
Site Admin
5/5
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Hemant
HemantGreater Melbourne (Inner), VIC
  • Verified

Best Customer service and experience

published

It had been a lovely experience with TVH since the beginning of the built. Our Supervisor Ryan has been really great to deal with and always explained every step very clearly. The house looks amazing and we are very happy with the outcome. Highly recommended to choose TVH for building houses sit feel they are building their own.

Customer Service
5/5
Site Admin
5/5
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  • Verified

Exceptional service, and quality build.

published

Despite interruptions caused by COVID, True Value Homes still managed to deliver a exceptional, high quality and stunning home. Leisa was very accommodating to all our requests, and considerate of our needs. Peter was amazing to deal with and helped us plan our lovely home. Iva was also fantastic, she was very helpful and definitely has a talent in house design, as our colours, and design elements in the house look incredible. Communication with Tina was a breeze, and liasing with Connor was a pleasure. Very satisfied with the whole process, and would highly recommend True Value Homes!

Customer Service
5/5
Site Admin
5/5
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Dylan W.
Dylan W.Victoria
  • Verified

Happy With Our Build

published

Shout out to everyone in the True Value Homes team. We would like to give a special mention to Madeline our sales consultant. She was great to deal with and was very helpful in preparing our preliminary upgrades. We would also like to recognize Ryan, our site supervisor. He was great to deal with and always took the time to take our numerous calls and answer any questions we had.

We were happy with how our build was managed. Ryan was very accommodating when it came to working in with our private inspector's availability and we received photos of the rectification works.

True Value Homes were very fair and reasonable with addressing some minor concerns we had, pre and during construction.

Incentivised Review No
Build StagePost-Construction
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Raul
Raul
  • 2 reviews
  • Verified

Excellent - Good Homes, Good value.

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Customer Service
5/5
Site Admin
5/5
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Raj J.
Raj J.Greater Melbourne (Inner), VIC
  • Verified

Reliable & Best Builder, Absolutely going for next build

published
Customer Service
5/5
Site Admin
5/5
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Andrew C.
Andrew C.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Perfect. Will absolutely build with them again !

published

The whole construction process was easy, quality is fantastic. The TVH team have done an amazing job. Being in construction myself I was nervous coming up to final inspections, but was completely suprised about how there was next to no defects. We are very happy and will be asking them to build our next house when the time comes. Would give 10 stars if I could.

Incentivised Review No
Build StagePost-Construction
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JMG
JMG
  • 2 reviews
  • Verified

Wonderful Home built with True Value Homes

published
Customer Service
5/5
Site Admin
5/5
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  • Verified

great building experience!

published

very satisfied experience with true value homes.
Tina always answered or replied to my email enquiries quickly and in short time.
we are very happy with the overall quality of the home, our site supervisor Ryan has presented us with a beautiful product and was quick in sorting out any post handover issues.

Customer Service
5/5
Site Admin
5/5
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Raman Mohini
Raman MohiniGreater Melbourne (Outer), VIC
  • Verified

Superb Quality; Great Customer service

published
Customer Service
5/5
Site Admin
5/5
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Moise M.
Moise M.Greater Melbourne (Inner), VIC
  • Verified

This is wonderful!

published

I walked through the building yesterday with Ryan the site supervisor and this was more beneficial for me as Ryan was answering all my questions. I discovered that Ryan is doing a wonderful job. I am happy with what Ryan is doing.
Therefore, iva in the main office is doing excellent job, she helped us a lot.

Customer Service
5/5
Site Admin
5/5
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Azzah
AzzahGreater Melbourne (Outer), VIC
  • Verified

Fantastic Build. Excellent Customer Service

published
Customer Service
5/5
Site Admin
5/5
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Sudin
SudinGreater Melbourne (Outer), VIC
  • 16 reviews
  • 9 likes
  • Verified

Happy with the build

published

Land Title: 4th April 2019
Base Stage completed: 23rd July 2019
Frame Stage completed: 2nd August 2019
Lock Up Stage completed: 4th September 2019
Fixing Stage completed: 9th October 2019
Completion & Hand over: 6th February 2020

Land Title was delayed by a month and 4 days so had to pay $ 2000 late fee. $ 1000/month.

Regular updates were provided.
Colour room appointment was the highlight as everything was well explained and enough time was allocated to make selections.

Customer Service
4/5
Site Admin
5/5
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Questions & Answers

DEBASISH CHAKRABORTY
DEBASISH CHAKRABORTYasked

I have a plan to build a house in albanvale vic-3021.I need to talk to some one who can guid me with plan and quatetion.
Thanks
Debasish chakraborty

1 answer
True Value Homes
True Value Homes A.True Value HomesSend a private message
Bob D.
Bob D.asked

Hi there, do you build in Newborough / Moe, Ballarat, and Mickleham regions (all in VIC)? What is the home building process look like with True Value Homes? How long is the building structural guarantee? Thanks.

1 answer
True Value Homes
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Yel
Yelasked

Our house is 2years old and 11 months build by true value home and our roof having a leak now, and cause me lot of stress could you pls help me to fix these problem I'm hoping it's still under warranty because it's structural tia

1 answer
True Value Homes
True Value Homes A.True Value HomesSend a private message
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