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- Verified customer
Words can not explain how thankful we are!
This is our second experience of building, but our first with TVH.
We chose TVH because of their positive reviews online and also because friends of ours had built with them. From the moment you walk into their office your greeted by great customer service. You automatically get that feeling that their going to look after you. It was so good that we were emailed by the team every week on updates of our build, you didn't feel the need to double check on anything because it was all taken cared of.
I remember our colour selection day, once again ...Read more
1 comment
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Natalie SpencerWestern District, VIC
- Verified customer
Thanks for building our first home!
So happy with our first home!
We found true value at the perfect time after choosing to not go ahead and build with a volume builder and also struggling to find that perfect floor plan for the size block
Value for money we are extremely happy with the end result affording a lot more extras than we would elsewhere
Thank you True Value!
1 comment
True Value Homes A.True Value Homes
Dear Natalie Spencer,
Thank you for your lovely review about your great experience so far with us. We wish you many happy blessings in your new home building journey. As a boutique builder, we pride ourselves on quality and customer service!... Read more
We wish you all the best and thank you for building with TVH! Kind Regards, Iva I, True Value HomesSimilar opinion? Write a review on ProductReview.com.au!
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4.7(4,012)Ghumbot FamilyGreater Melbourne (Metropolitan), VIC
- Verified customer
Amazing house built with True Value Homes
The process with TVH was excellent from the beginning to the end. The professionalism and communication in between us and TVH staff was exceptional. Our whole experience pre-construction, construction and post construction has been exceptional. We have got all what we asked for and plus. The company and staff handled every aspect of the build in an excellent manner, and therefore my family and I are extremely satisfied with all their efforts in producing a strong and beautiful house.
It has been 13 months since we moved in our True Value Home ...Read more
1 comment
True Value Homes A.True Value Homes
Dear Ghumbot Family,
Thank you for your kind words! The team at True Value Homes take pride in delivering a product of the highest quality to our clients. Every project is treated with respect and time, even after handover :)... Read more
Thank you once again for building with us. We wish you many happy blessings in your new home. Kind Regards, Iva I, True Value HomesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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- Verified customer
Excellent and professional
My build was excellent from beginning to end. The professionalism and personal contact between TVH staff and myself was exceptional in all aspects. All staff from Admin to Supervisors were easy to deal with, friendly, and on-the-ball in every way. In regards to workmanship of the end product, again I cannot complain in any regard. The house is exceptionally finished off to a very high standard and is exactly what I asked for. The company and staff handled every aspect of the build in an excellent manner, and therefore I am extremely satisfied w...Read more
ith all their efforts in producing a strong and beautiful house exactly to my requirements. In regards to costing, again this was handled with true professionalism throughout, with any variations in costs explained to me in full and agreed on by TVH and myself, which is exactly what all customers need. Above all, TVH staff treat their clients with respect, and actually listen to their requirements.1 comment
True Value Homes A.True Value Homes
Dear Frances Moore,
We are delighted to hear that you are very happy with your new home! At TVH, we are extremely passionate about building quality homes and we pride ourselves on delivering regular ... Read more
updates so that all our clients have a stress-free experience. We hope you enjoy your beautiful new home.Similar opinion? Write a review on ProductReview.com.au!
MukulHGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Great build quality, awesome experience
It has been 16 months since we moved in our True Value Home and haven't found any major issues so far.
Our whole experience - pre-construction, construction and post-construction has been nothing short of exceptional.
Our 4 other friends were building their houses through 4 other big builders at roughly the same time that helped us understand and appreciate how good true value homes really were.
Few things that stood out for us were
- Flexibility to modify/alter floor plan
- Weekly updates during construction
- Shared pictures of house with every invoice...Read more
1 comment
True Value Homes A.True Value Homes
Dear MukulH,
We are delighted and so happy to hear your positive review and satisfaction building with us! At TVH, we pride ourselves on delivering the best customer care with regular updates so tha... Read more
t all our clients have a stress-free experience, from the sales team right through to our construction team.Similar opinion? Write a review on ProductReview.com.au!
FarhadMelbourne
- 7 reviews
- 7 likes
- Verified customer
Pre Construction review
Although I have been told by the builder that I cannot post a review here because I did not sign any contract with them (details below in Q & A section) but I believe they are wrong, so here you go. I signed up with this builder by looking at their five star reviews and put down the deposit of $2000. I then had couple of sessions with the sales consultant and then a three-hour colour appointment done sitting on one small table in a room. After that the builder then rushed into signing the tender and collected another $2000 non-refundable deposi...Read more
t. Unfortunately by then I came to know that my land title would be delayed and the builder wanted to charge me $500 for every month delay. This means I had to cancel going ahead with them and demanded for a refund of the deposit. The builder was very adamant about not giving the money back and kept on saying that this was used for all "custom" designing, which is very sad to hear as the plan that I chose to build was a pre-designed one and there was hardly any modification made. I did try to settle with the builder to come to a solution even by the help of a lawyer but it seemed to me they are not as customer friendly as they say they are. Over the past few months I have learnt why people actually go with the big volume builders, because they truly care about their customers, and I had a similar scenario with another builder after doing a two-day-long color appointment and they were happy to provide me a partial refund even when it was mentioned non-refundable. Compare to this, TVH has done nothing and still claiming the whole $4000, and I regret every day that I have lost my hard earned money in this manner.1 comment
True Value Homes A.True Value Homes
Hi Farhad,
We provided a service to you which clearly stated 'non refundable' as you have also mentioned in your review above. Placing a new home order and paying a total of $4000 for a custom home design was and always has been a ... Read more
'non-refundable' fee just as any business would have that disclaimer as a non refundable deposit. Ultimately it was your decision not to proceed to build your home with True Value Homes. Your new home order was placed on the premise that your land was to title within a 12-month period as the total price was subject to a 12-month price hold. Any further months were to be charged accordingly, as True Value Homes cannot hold the home price indefinitely awaiting land title. Land titles are beyond the builder’s control. Land titles and dates are determined by your land developer. The 12 month price hold was clearly documented and signed by purchasing parties when the new home order was placed. Costs incurred by producing full custom design architectural drawings based on client requests and changes alone well exceeds the amount deposited. We apologise for any inconvenience caused to you and your family and wish you all the best :) Kind Regards, Iva I, True Value HomesSimilar opinion? Write a review on ProductReview.com.au!
Bron and John KapitanGreater Melbourne (Outer), VIC
- Verified customer
So happy we chose True Value Homes to build our investment property!
We are about to start our build with True Value Homes and to this point we have had an amazing experience. John, Natalie, Lisa and Tina have all been more than helpful, from designing, picking colours and contract signing. Lisa was even able to find us a brick that we really wanted and compromised on price.
1 comment
True Value Homes A.True Value Homes
Dear Bron & John,
Thank you for your lovely review about your great experience so far with us. We wish you many happy blessings in your new home building journey. We aim to take away the stress from ... Read more
our clients and make it a hassle free process; from contract signing all the way to the day you move in. As a boutique builder, we pride ourselves on quality and customer service!Similar opinion? Write a review on ProductReview.com.au!
Nilesh and JoshikaSydney, NSW
- 2 reviews
- 1 like
- Verified customer
Top quality building experience.
Thank you for such a positive experience in the building of our new home with TVH. We are very happy with the quality of the fittings and the workmanship in both interior and exterior of our home. We were impressed with how smoothly the build was managed. We felt informed at all times and the weekly update was very useful. The final cost and completion date was as expected. We would have no hesitation in recommending True Value Homes to anyone looking for a stress free experience.
A big thanks to all the staff members who have provided excellent service throughout the process.
1 comment
True Value Homes A.True Value Homes
Dear Nilesh & Joshika,
Thank you for your very kind words! The team at True Value Homes take pride in the value that we put into every client. We are proud to deliver a quality end finish house, with... Read more
in the estimated time-frame and to customer satisfaction. Thank you again and from all of us here, we wish you all the best with moving in.Similar opinion? Write a review on ProductReview.com.au!
HayelomeGreater Melbourne (Inner), VIC
- Verified customer
This is the perfect home designer, true value homes. Thank you for building my dream home
Building my dream home with True Value Homes, was a stress free for me. Big thank you to the team for all the help and support, during the building process. A very special thanks to Leisa and Natalie and all the rest of the team I am very happy recommend True Value Homes as a great builder to work with.
1 comment
True Value Homes A.True Value Homes
Dear Hayelome,
Thank you for your kind words! We are so delighted to hear that you have had a smooth journey with TVH. We aim to take away the stress from our clients and make it a hassle free proces... Read more
s; from contract signing all the way to the day you move in. As a boutique buillder, we pride ourselves on quality and customer service!Similar opinion? Write a review on ProductReview.com.au!
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Paul NGreater Melbourne (Metropolitan), VIC
- Verified customer
These guys are amazing!
TVH updated us through each stage of the build with regular with emails, photo updates and site meetings, excellent communication, thank you.
The build was managed in a timely manner and our site was always kept clean
Our home was finished on time, within original quoted price and with no surprise costs, thank you!
We are also very satisfied with the quality of the finishes, cheers for an Amazing home!
Thank you for the transparency and for handling the construction so smoothly!
1 comment
True Value Homes A.True Value Homes
Dear Paul N,
We appreciate you taking the time to provide us with a 5 Star review!... Read more
The team at True Value Homes, take pride in our customer service and making the process as stress-free as possible. We are so happy to hear that you have enjoyed the journey building with us. Best wishes in your new home and we look forward to building your future together! Kind Regards, Iva I, True Value HomesSimilar opinion? Write a review on ProductReview.com.au!
S TongprasroethSydney, NSW
- Verified customer
We've chosen the best builder!
Being living in Sydney and building our first home in Melbourne, we were very worried on how our journey would be.
Our very first meeting with True Value Homes was very impressive, 80% of our doubtness, imagine when you build your first home, was clarified along with their informative advice guiding us to our first home solutions.
Distance was not an issue for us anymore as it was handling professionally, and flexibility was one of the best of True Value Homes customer services so we could rely on their work.
We'd like to thank everyone who involved in building our dream, especially, Natalie, Leisa, Tina and Conor for all your helps.
Great work!
1 comment
True Value Homes A.True Value Homes
Dear S Tongprasroeth,
We are delighted that as an interstate client, you were very happy with your building journey with us! At TVH, we pride ourselves on delivering the best customer care with regul... Read more
ar updates so that all our clients have a stress-free experience, from the sales team right through to our construction team.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Very Satisfied on Completion of Home.
Building with True Value Homes, was a stress free journey for me, only minor issues, that arouse throughout the project. So a big thank you to the team, Rob, Conner, Tina, Nat and Leisa, for all the help and support, during the building process. A very special thanks to Connor, for always going above and beyond as requested by myself. I am happy recommend True Value Homes as a great builder to work with.
Isabella Materia
1 comment
True Value Homes A.True Value Homes
Hi Isabella,
Thank you for your kind words and for taking the time to leave your positive review. We are humbled to hear of your stress-free journey you've had as we are committed to providing our cl... Read more
ients with the highest quality build and customer service. We hope that you enjoy your new True Value Home, and we wish you all the best.Similar opinion? Write a review on ProductReview.com.au!
KamaalGreater Melbourne (Metropolitan), VIC
- Verified customer
A truly amazing experience
Building Approval Permit Number: BS-U 24084 20170222/0
Home Design Name: Claremont 25
As a first home buyer, I was nervous to get my first home constructed but True Value put me at ease and was very helpful from the start. They have a great team who value customer and places customer interests as their priority. Once we signed the contract it was smooth sailing . Leisa, in particular, was very helpful during our colour selection process. Tina from customer service provided updates at the completion of each stage. The inspection process was ve...Read more
ry well organised and the site manager was kind and patient to answer all our queries. I am thankful to Rob for providing me valuable insights and tips during my final inspection today. Thank you True Value Homes for your support throughout the process. You have certainly made this journey easy and memorable for me and my family.1 comment
True Value Homes A.True Value Homes
Dear Kamaal,
We appreciate you taking the time to provide us with a 5 Star review and are delighted that as a first home owner you are very happy with your new home! ... Read more
We're proud to say that we are not a mass volume builder hence we get to focus and ensure that every one of our TVH staff provides the best customer service experience to all our clients. We pride ourselves on delivering regular updates at each stage of your build so that you have a stress-free experience. Wishing you and your family all the very best in your beautiful home. Thank you for building with TVH! Kind Regards, Iva I True Value HomesSimilar opinion? Write a review on ProductReview.com.au!
NaseemGreater Melbourne (Outer), VIC
- Verified customer
It's a Real True Value Homes
Built my first home with this amazing builders, they managed it in a very professional way. I was kept in the loop through out the build time with weekly and timely updates, so that I knew what exactly was going on.
My inspections we done promptly so that i could see my house getting built from the initial stage.
The products that were used were of very good quality. I am very happy with the finished product.
I would once again say its a real True Value for money and quality. I Have been to many builders got many quotes but no one could come ...Read more
near to True Value homes, and the quality of products and choices were just amazing. i would like to thank Mark, Melisa, Nat and Rob they made this journey as smooth as silk. I could not have asked for more. Keep Up the Good Work. A Big Thank You to all of you for building My Dream Home.1 comment
True Value Homes A.True Value Homes
Dear Naseem,
We are delighted that as a first home owner you are very happy with your new home! At TVH, we are extremely passionate about building quality homes and we pride ourselves on delivering r... Read more
egular updates so that all our clients have a stress-free experience. We hope you enjoy your beautiful new home.Similar opinion? Write a review on ProductReview.com.au!
Other Home Builders
Amanda 54651Melboune
- 2 reviews
- 1 like
- Verified customer
A truly amazing company!
What can I say? The decision to build was one we were very wary about, having heard so many horror stories. Our journey started with a different builder, who was a nightmare to work with and who had zero respect for us as clients. We withdrew from that contract and after much hesitation we decided to embark on the journey again. My friend sent me a link to all of True Value Homes' reviews and I am so glad she did because from the moment we met the team, we were truly impressed. I want to thank Nat, Rob, Leisa, Tina and Geoff for everything they...Read more
have done to make our home a reality. The constant communication on how our build was going was amazing. I compared this to a friend who was building with someone else and she was amazed that I heard from my builder at least once a week. Not only was the communication high, but the workmanship is amazing. We sit here in our home and just can't wipe the smiles off our faces. No wonder they have 5 star reviews...I'd give them 10 stars if I was able to. Companies like this are truly hard to come by and honestly, for those of you who are doing their research on who to build with, give True Value Homes a go - you won't be disappointed!1 comment
True Value Homes A.True Value Homes
Hi Amanda,
Thank you for your kind words and for taking the time to leave your positive review. We are humbled to hear of your great experience you had as we are committed to providing our clients wi... Read more
th the highest quality build and customer service. We hope that you enjoy your new True Value Home, and we wish you all the best.Similar opinion? Write a review on ProductReview.com.au!
Find out how True Value Homes compares to other Home Builders
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Masako
- 2 reviews
- 3 likes
- Verified customer
Melbourne’s Best Builder!
Everyone is very friendly, kind and supportive at True Value Homes. This is our 3rd house to build in Melbourne and best experience ever! TVH are very quick to respond to any queries, and since the construction started, they update us every week on the progress of the constructions via email.
Previously we had a builder starting with D changing supervisors 3 times and nothing was done to our house for 5-6 month but TVH are totally different! They are very helpful and reliable throughout the whole process, our supervisor Rob is super nice. He ...Read more
showed us the house when frame stage was finished, very welcoming and explained us in detail. Also, their work is very quick. After the slab, frame was completed in less than 2 weeks! Our house is not yet finished but so far we are very satisfied with TVH and recommend them to anyone who are looking for a builder for their houses. Thank you to Rob, Natalie, Leisa, Tina and the entire team at TVH for taking care of us and our beautiful house!1 comment
True Value Homes A.True Value Homes
Dear Masako,
Thank you for your kind words! At True Value, customer satisfaction is our top priority. I am so glad you have enjoyed watching your home building journey come to life, and we look for... Read more
ward to handing over a complete house for you and your family to call home. We look forward to building your future together!Similar opinion? Write a review on ProductReview.com.au!
Larissa L.Greater Melbourne (Metropolitan), VIC
- Verified customer
Outstanding finished product, thank you!
A small family run business who have been fantastic to deal with. After speaking to various companies in the initial stages we found that TVH offered very competitive prices compared to a lot of the big volume builders. Their customer service is outstanding - we received weekly updates throughout the entire build and all of our queries were attended to promptly and professionally. After having our final inspection and handover this month we are very happy with the finished product. Thank you True Value Homes for a great experience.
1 comment
True Value Homes A.True Value Homes
Hi Larissa,
Thank you for your kind words! The team at True Value Homes, take pride in our customer service and making the process as stress-free as possible. We are so happy to hear that you have en... Read more
joyed the journey building with us. Best wishes in your new home and we look forward to building your future together!Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Matt and CarinaGreater Melbourne (Outer), VIC
- Verified customer
A wonderful experience building our first home!
100% happy with our experience with True Value Homes! So glad we put our trust in this amazing team that has given us such a smooth build process. Our final product has come out exactly as promised and it seems like a dream that no issues arose, no delays (the build even finished early!!), no hidden fees etc. Such a surprise after hearing of so many nightmare builds!
Helpful, honest and responsive to any and all queries we had, we were also sent photos of our house upon completion of each stage. Huge thanks to Conor, Leisa, Tina, Tim, Natalie ...Read more
and the entire lovely team at True Value Homes for their extraordinary work. Overall, every aspect has exceeded expectations and we would absolutely love to build with them again! Many Thanks, Matt and Carina1 comment
True Value Homes A.True Value Homes
Dear Matt & Carina,
Thank you for your lovely review about your great experience in building your new home. We are so glad that you were kept well informed and that the building process could not ha... Read more
ve gone any smoother. We wish you many happy blessings in your new home and we look forward to building with you again in the future!Similar opinion? Write a review on ProductReview.com.au!
JamesSouthwest, VIC
- Verified customer
True value homes= excellent business
From the first moment we stepped into true value homes. We were welcomed by an amazing family run business. They went above and beyond for us. Nothing was a issue. The final product is exactly what we were promised from true value homes. Simply amazing. The build process was so easy and the quality of work was 10/10. It’s a credit to this business on how well they run there business and the houses they are building. The best in the business.
1 comment
True Value Homes A.True Value Homes
Dear James,
Thank you for your kind words! We are so happy to hear that you have enjoyed your journey building with us. We certainly do not compromise on quality and we ensure all TVH's staff go abov... Read more
e and beyond to provide an exceptional service. We wish you and your family all the best in your new home.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Great Construction and Superior Customer Service
A very friendly and supportive team to work with. This is my first house and True Value Homes is very helpful throughout the whole process, from color selection till handover. Since I was busy with my work, True Value Homes kept me posted timely on the progress of the constructions via email. Thank you to Mark, Amy, Maddy, Tina, Leisa, Conor and Natalie. Any questions I had were answered promptly and any issues were solved quickly. I am very satisfied with TVH and recommend it to anyone who are looking for a builder for their houses.
1 comment
True Value Homes A.True Value Homes
Hi TinaL,
Thank you for your very kind words! At True Value Homes, we encourage customer interaction and ensure that you are included in every step of your build. We are proud to deliver a quality pr... Read more
oduct, within sufficient timing and to customer satisfaction. Thank you again and from all of us here, we wish you all the best with moving in.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Perasked
Do you quote on building based on our plans and planning permit?
1 answer
True Value Homes A.True Value Homes
Hi Per,
Thanks for your question and I sincerely apologise for the delay.
Currently we are running a promotion that includes a 12 month price freeze, so get in quick before the offer ends.
In regards to a fee, our structure is simple it is the lesser of $1000 per month or the then current retail build price.
If you have any further questions, please do not hesitate to contact us at info@truevaluehomes.com.au
Have a lovely day :)
Kind Regards,
True Value Homes
Sudinasked
Does TVH offer a price freeze like other builders?
Also what is the fee if the land title is delayed and the contract surpasses one year?
1 answer
True Value Homes A.True Value Homes
Hi SID,
Thank you for contacting True Value Homes. We offer a one year lock in contract :)
If there are delays, the price can vary from project to project. Our friendly sales consultant will be able to guide you through. Please give us a call on 8390 1233 or email info@truevaluehomes.com.au
Please do not hesitate to ask if you have any further questions. Have a great day.
Iva I,
True Value Homes
Farhadasked
Hi,
How come you do not do any partial refund if someone had to cancel their tender due to unavoidable circumstance before signing the contract? I lost my full deposit of $4000 just because my land title was delayed for three years and I only had my intial sales and colour consultation done with you? Most of the builders will deposit some amount back even when it says the initial deposit is non-refundable?
It's really sad that I had no choice to go ahead with you because you were asking for $500 every month delay but surely you have not done any such work (couple of design changes, 3 hours colour consultation sitting in one small table, one visit to one of your client's site) to claim the whole deposit amount.
7 answers
True Value Homes A.True Value Homes
Hello Farhad,
Thank you for your enquiry.
As you were aware, placing a new home order and paying a total of $4000 for a custom home design was and always has been a non-refundable fee. The new home order was placed on the premise that your land was to title within a 12-month period as the total price was subject to a 12-month price hold. Any further months were to be charged accordingly, as True Value Homes cannot hold the home price indefinitely awaiting land title, which is beyond the builder’s control. This was clearly documented and signed when the new home order was placed. Costs incurred by producing full custom design architectural drawings based on client requests and changes alone well exceeds the amount deposited.
If you wish to discuss further, please contact our Customer Support Team.
Have a great day.
I did contact your Customer Support Team, in fact, reached straight to one of your directors and even took help of a lawyer, but you kept on saying the same answer. The deposit of $4000 was taken in two installments - First $2000 I can understand you took it for intial consultation, designing, colour consultation but I still do not understand what you have used the second $2000 for. Both me and my wife were new to this country at that time and had no clue about building. Anyone with minimal sense of today's market can clearly tell that it should not cost more than $2000 for all the work you have done. I know I have lost my money but at least by writing this publicly people should think twice before signing up with you.
Thanks for heads up. Currently evaluating builders for our project. Not on my list to contact now
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True Value Homes A.True Value Homes
Dear Michael & Melissa,
We are delighted and so happy to hear your positive review and satisfaction building with us! At TVH, we pride ourselves on delivering the best customer care with regular upda... Read more
tes so that all our clients have a stress-free experience, from the sales team right through to our construction team.