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Fantastic Build. Excellent Customer Service
We've been our home for a bit over 2 months now. After going to a number of builders, we are very happy to have chosen True Value Homes(TVH) to build with. The experience building with TVH was just superb!
We built this house on behalf of my parents who are overseas throughout the building process due to COVID, thus making this task more difficult. But TVH team was amazing, patient, and understanding and gave us ample time to make decisions for the build of the home.
We found TVH online and was attracted to their home design which checked many...
Happy with the build
Land Title: 4th April 2019
Base Stage completed: 23rd July 2019
Frame Stage completed: 2nd August 2019
Lock Up Stage completed: 4th September 2019
Fixing Stage completed: 9th October 2019
Completion & Hand over: 6th February 2020
Regular updates were provided.
Colour room appointment was the highlight as everything was well explained and enough time was allocated to make selections.
True to their values. Fantastic TVH Team.
From the time we met Vince in one of the display homes, we knew TVH would be building our first home. Natalie, Tina, Iva, Alicia, Ryan & the whole TVH team have made our first home dream come true! The build quality and timeliness is noteworthy. Having built interstate from NSW, we could not be any happier to have chosen TVH. The co-ordination, clarity & flexibility throughout the process has been great. The Site manager Ryan has gone above and beyond to deliver a fantastic home for us. GO TVH!!!
Happy with my new home and One of the best builder!!
I am very happy to choose True Value Homes to build. Navin was amazing at helping me my house plan during sales process. My supervisor Ryan was also the same, amazing at getting back to me and having all the jobs promptly actioned and completed. I would recommend building with True Value Homes.
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Amazing and stress free
From the minute we started dealing with Madeleine, we knew we were onto something great! All of the processes so far have been seamless and always met with a smile. We can't wait to start our build and thank all of the office staff involved, you're all amazing . Thank you
Fantastic Experience Madeline has been great
The new homes consultant has been prompt with amendments or issues, answering our emails within hours of posting them. She was able to answer any questions we asked ,if she was sure about anything she would have an answer by the next day.
Looking forward to the rest of the build with True Value Homes.
Madeleine the Magnificent!
What a great sales rep Madeleine is for True Value Homes.
She put up with the 1000 emails and changes I made with such finesse. Hope the upcoming build job is as wonderful as her work ethic. Thanks again Madeleine I am cannot wait for the upcoming build to begin.
Amazing customer service
A big thank-you to the team at True Value Homes. My experience so far has been nothing short of amazing. Madeleine made the process simple and easy to understand, explaining everything in great detail and in terms I can easily understand. The whole team have made me feel much more confident and comfortable with the process and I am so glad I decided to build with them over any other builder. Thanks TVH!
Fantastic experience with the whole TVH Team!
A quick thank you to the whole team, including Madeleine at Sales she was fantastic and helped me through the whole process, including sourcing the block that was suitable to all my needs. My slab has gone down and to date everything has gone smoothly, I can’t wait for my new home... A big thanks also to the office team Leisa, Tina, Kim and Christine. I am
So grateful for everyone helping me make this dream a reality. I will be recommending this family owned builder to anyone I meet looking to build!
Flexible builder, flexible house design
We have been in our new home for almost 3 months now. We are happy with the house and True Value Homes. The house is a very flexible and practicable design, easily customisable. True Value Homes knew immediately what adjustments to make to create a 'semi custom' design specifically for our small and odd sized land. They also knew exactly how to modify house design to take into account easement on our land while making maximum use of space available on land. They allowed us to have our chosen brand and model of air conditioner/climate control sy...stem instead of what they supply. We went to quite a few other builders, and did not get the same flexibility as with True Value Homes. However, sales people need more knowledge about what items are standard, upgrades, and 'super-upgrades' in their display homes. We requested couple of upgrades "as per particular display homes", and final result was not as complete as the display home. We are still happy with what we got, but would be even happier if upgrade was same as display home as requested. Or if we were told this part of upgrade is this package, but display home has extra which costs additional "X" amount. We found True Value Homes to be flexible and 'accommodating' during the build process. Our bank was slow with progress payments, but we kept True Value Homes updated with bank communication and they were understanding, and did not charge us extra fees. Based on our experience with True Value Homes, if we had a situation similar to one reviewer on here regarding land title being delayed, I feel confident that True Value Homes would be understanding and we could make arrangements, simply by calmly discussing with True Value Homes instead of running off to the lawyers first. We found that True Value Homes wanted to quickly solve any issues we had, big or small, to our satisfaction.
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Excellent customer service and great experience while building
Very smooth overall process from presales to post construction. Being interstate during COVID times, it was quite hassle-free with regular updates and photos. Great service from supervisor Ryan. Construction quality is great! All the issues were resolved to satisfaction during the inspection process. During the finalisation of design process, great customer service in adhering to developer guidelines. Very competitive pricing for the quality of inclusions and quality construction.
Seamleas Executiin feom Start 2 Finish
The whole TVH team be it Sales, Accounts, Customer Service or Site Personnel.. everyone was a delight to deal with. There was always clear communication by all involved making sure that everything webt smoothly. Will sure recommend to family and friends not just for Customer service but also for the quality of craftsmanship. True Value 4 Money
Very good experience
The whole journey has been great for us.
From pre-sales to delivery and post-delivery care, they have been responsive and clear in their communication. Even during the pandemic when the world was going crazy, they provided a great service.
The final cost was not a cent more than what we all agreed on at the start. Post-hand-over services were great too, they quickly sorted out the couple of issues we had.
Everyone who has seen our place has complimented on the nice finish.
Overall very happy with our home, we will definitely recommend them and use them again :)
Great pre-build sales experience
We had the best pre-build sales experience with Madeleine who was very helpful, supportive and quite patient with us, making sure we were happy with everything.
Madeleine guided us and assisted with the process wonderfully and was super quick to get back to us with our queries. She just went above and beyond for us and we will forever be grateful to Madeleine for helping us achieve our dream home. So excited to starting the build with you very soon.
Thanks much again Madeleine and the whole TVH Team!
Excellent quality build, stunning range of inclusions. Very happy with the whole process.
Amazing quality and workmanship. Easy to deal with and friendly staff. I was informed of every step of the way and couldn’t be happier with the outcome. Bifold door jammed after 6 months and the team were quick to act on it. Not even COVID slowed True Value Homes down. Thank you all for your great work. Would highly recommend. The photos speak for themselves.
Questions & Answers
Our house is 2years old and 11 months build by true value home and our roof having a leak now, and cause me lot of stress could you pls help me to fix these problem I'm hoping it's still under warranty because it's structural tia
Good morning Yel,
Hope you are well.
Thank-you for taking the directors call this morning, much appreciated.
As discussed you have mentioned that the roof has not leaked up to this point in time.
As Victoria has recently had huge storms, any roof leaks or damage caused by these current events does not fall under the builder's structural warranty.
Our office has provided you the contact details for the roofing contractors, or alternatively please contact your home insurance provider and begin the process of having this rectified.
If you require any further assistance please do not hesitate to contact our office and we will assist where possible.
Have a great day :)
I have land in my backyard for a second home. Please contact me to discuss what your company can do for us to build a new home. Thanks.
Thank you for contacting TVH. Can you please see us an email to email@example.com with your name, number, address and any details you wish to include and I will get one of the sales consultants to give you a call :)
Thank you and have a lovely day :)
TVH Customer Care Team
Do you have house and land packages on the sunshine coast?
Hi Meryl J,
Thank you for your enquiry. Unfortunately we do not build outside of Victoria. We wish you all the best :)
True Value Homes
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