- Pre-Construction (12)
- Mid-Construction (6)
- Post-Construction (53)
It is a great builder company in every way, just that post-COVID makes things hard
I actually learned about True Value Homes in late 2019, I remember vividly, my first call encounter with Jason, the former Sales Manager. My husband and I had several very specific criteria or things that we must have in our house. I was searching online for about a year for a floor plan or a builder that would be quite flexible and reasonable in cost with some customization. Jason got in touch with me, as I was at my wit's end and it was after he found my post on a builder referral website. There, I put down all the criteria that I would like... Read morefor my home, and the website would match me to a builder that could fulfill those criteria. It was only True Value Homes that came back to me. Jason referred us to their Isabel 29 design. Lucky for us, it was also one of their display homes. At that time True Value Homes had 50 perfect reviews. Like many, we were skeptical, although it is not impossible to get 50 5 stars, as 50 is a very small number of reviews. I use my sense a lot when it comes to encountering people for the first time and have a knack for picking up on crap or sensing when something is off in the encounter. We went to meet Jason for the first time at the beginning of 2020. Tina was a great front office staff, we were warmly greeted by her. Our dealing with Jason was also very good. He is a Salesman from a heartwarming aspect, from a sense of him really believing in the business, and what they have to offer in terms of superior quality and service, and that he wants us to be their client so that we can benefit from the service. Our first consultation session was very lengthy, there were a lot of things we wanted to ask and get clarifications for, and Jason was extremely patient and calm throughout. We have consulted quite a number of builders over the past year, and for once it felt right to sign the contract to go ahead with True Value Homes. After we signed the preliminary contract and deposited the 2K. We did tell Jason about our situation and that we can only finalise the contract to commence construction after 6 months. Not long after the lockdown started, my husband lost his job, we kept Jason updated. My husband was only able to get another job 6 months later. Jason got in touch with us around this time, and we decided to meet him again. They had a package, then that offers 60K worth of upgrades for an extra 7K and we can lock in the price for up to 15 months. Jason was really looking after us. As weird as it sounds, it really felt like Jason does not want us to miss out on this good offering that True Value Homes have at that time, we were convinced to sign the contract. My husband lost his second job just before probation ends. So we could not progress with building. The job market had picked up by then, so my husband was able to get another job immediately. We only finalised all the contracts to start building by August 2021. We dealt with Ian, another Sales Manager, he didn't get us to sign a few pages of the contract, it would be an hour commute for us to go to True Value Home office to sign it, my husband expressed his displeased, Ian rectified the situation by coming to our house to get our signatures. There was a series of lockdowns following, so our colour selection session was postponed to November. Our dealing with the former colour consultant, Iva, was also really great. It was very clear that she is very good at her job. True Value Homes has always been extremely prompt in their communication, amongst ALL staff. Tina was always very helpful. I have also contacted Kim to ask for her consultation around the construction timeframe so I would know what to do with the rental contract at the place that I was renting. There was a big problem at the very beginning of the construction. We personally arranged for someone to clear our vacant land to have it ready for True Value homes, and because of some clashing with the sight assessments that True Value has already done, they deemed that too much soil has been removed from our land. It is not True Value Home's fault, just we had to learn that with the system or process that they have around the site situation, things need to be done in specific ways. It ended up costing us 11K to fix this issue, Jason, the Director had to get involved, as this was the very first time they experienced something like this. He met with my husband in person, at our land, to explain in detail what has gone wrong, we can see that he has tried in all efforts to help us mitigate the situation as best as possible to reduce as much as possible, the cost to fix the problem.
Find another builder. They just want your money
Be very aware when even putting a deposit with True Value Homes. We liased with their sales consultant who gave us a quote for a house we were enquiring. We were titling this year and decided to fix the price end of last year 2021 to avoid the building price rise.
TVH told us that this was a good idea to put the 2k deposit as the fixed priced they offerered at the time would just be it. They also advised us that the best thing to do would be to build first on our street once titled.
How wrong were we. Once giving TVH our 2k non refundable dep
Horrible experience with poor response
Terrible experience with true value homes. Stay away from them. I signed a preliminary contract , then received a price increase of 17k in a month . To lock in the price , we were asked to sign the HIA and pay 5% deposit. We did that, now they have come back with another 39k increase. No price hold , very rude communication from [Name Removed]. No explanations provided on cost increase and not willing to discuss options either. We were asked to cancel the file with 4k loss as they mentioned it Is non-refundable.
We lost time, effort and money. They are targeting for non-refundable amount just by increasing price and making us cancel the file. Any changes will not cause 56k increase after HIA CONTRACT SIGNED. WORST EXPERIENCE.Show details
Exceptional Service throughout the whole process
Shout out to the whole team at True Value homes. They made the build as stress less as possible, always keeping me up to date and supplying me with photos along the way when I couldn't do site inspections due to COVID. Connor and Tina were great. Couldn't recommend the colour team walked you through the colours and suggested changes if necessary and couldn't be happier with the finished product. Even after I've moved in they have been there for me to answer any questions. Couldn't be happier.Show details
Best Customer service and experience
It had been a lovely experience with TVH since the beginning of the built. Our Supervisor Ryan has been really great to deal with and always explained every step very clearly. The house looks amazing and we are very happy with the outcome. Highly recommended to choose TVH for building houses sit feel they are building their own.Show details
Exceptional service, and quality build.
Despite interruptions caused by COVID, True Value Homes still managed to deliver a exceptional, high quality and stunning home. Leisa was very accommodating to all our requests, and considerate of our needs. Peter was amazing to deal with and helped us plan our lovely home. Iva was also fantastic, she was very helpful and definitely has a talent in house design, as our colours, and design elements in the house look incredible. Communication with Tina was a breeze, and liasing with Connor was a pleasure. Very satisfied with the whole process, and would highly recommend True Value Homes!Show details
Happy With Our Build
Shout out to everyone in the True Value Homes team. We would like to give a special mention to Madeline our sales consultant. She was great to deal with and was very helpful in preparing our preliminary upgrades. We would also like to recognize Ryan, our site supervisor. He was great to deal with and always took the time to take our numerous calls and answer any questions we had.
We were happy with how our build was managed. Ryan was very accommodating when it came to working in with our private inspector's availability and we received photos of the rectification works.
True Value Homes were very fair and reasonable with addressing some minor concerns we had, pre and during construction.Show details
Excellent - Good Homes, Good value.
Fantabulous!!!! The best part of our dream home building process - the actual build stage to the completion stage. It was a smooth and exciting journey. Thanks to our site supervisor Ryan who was "bang on", every time we raised any queries/questions/concerns. He planned and completed every build stage on time. Also he was quick to fix any issues during completion and handover. "Thank You Ryan for the great work !!!".
Tina and Leisa are the wonderful ladies who are the backbone of TVH. They were good and addressed all concerns via email
Reliable & Best Builder, Absolutely going for next build
Words cannot express how truly we are satisfied with our new home built by True Value Homes and a big thankyou to each person I've dealt with from pre-start to the handover process.
The team at True Value Homes are very professional, Lesia (Office Manager), Kim (Workflow Manager), Peter (sales consultant) and Tina (Adim.) provided excellent customer service, support and kept me updated of the building progress which really made me confident that I have made the right choice. Iva (Color Consultant) have extensive product knowledge, patience and... Read more helped a lot with best suggestions during the color selection appointment. Ryan, the site supervisor ensured every detail of the workmanship on the house is perfect and given us a quality product beyond our expectations. He explained clearly all my queries during construction, he is very knowledgeable and a friendly person to deal with, really a true asset to the company. He himself noted the minor discrepancies along with me during the final inspection and rectified them before handover. Nothing was ever trouble and I was very relaxed even though I was not doing regular site inspections. I am very happy that build completed quickly without compromising on quality and I hope the same remains for life span of the building. As nothing is 100 percent prefect things can be revisited and fixed if any and I am convinced this won't be a problem because little hiccups we had during the construction were dealt promptly and accurately. We are extremely happy with the build and will not hesitate to recommend True Value Homes to our friends. Well done guys. Keep up the great work !
Perfect. Will absolutely build with them again !
The whole construction process was easy, quality is fantastic. The TVH team have done an amazing job. Being in construction myself I was nervous coming up to final inspections, but was completely suprised about how there was next to no defects. We are very happy and will be asking them to build our next house when the time comes. Would give 10 stars if I could.Show details
Wonderful Home built with True Value Homes
First of all, I would like to thank the whole team of TVH. They are doing a fantastic job, my house is delivered nicely on time. Especially, I would like to thank Leisa, the office manager who is very supportive through the whole process. OMG…She knows every bit and pieces of the project, made things so easy every time I meet with her. Thanks Tina, the Admin lady who is super friendly, looked after me really well started from the beginning. She responded to the questions and issues promptly, actioned in no time. Thanks Iva, the color consultant... Read more who is well experienced and extremely helpful. She is so efficient, gave me lots of professional suggestions so I got a very beautiful house in the end. Thanks Conor, the site supervisor who is highly responsible and reliable. He is very detailed on the job, monitored each stage carefully and had the defects fixed so quickly. Thanks Rob for addressing the follow up issues promptly. TVH is a superb company I highly recommend.
great building experience!
very satisfied experience with true value homes.
Tina always answered or replied to my email enquiries quickly and in short time.
we are very happy with the overall quality of the home, our site supervisor Ryan has presented us with a beautiful product and was quick in sorting out any post handover issues.
Superb Quality; Great Customer service
This is about my first self build property. Last Year When I was looking for the builder to build my home, I was very skeptical because of all the negative information on internet. I took quotation from several builders and finally decided to go with True Value Homes. Reason: I really dont know; may be because of home design or 5 star rating gave me some confidence.
At the end of 2020, build was started and handed over in June 2021. I was amazed how things were completed without any issue (I still try to find issue with it but can't).
This is wonderful!
I walked through the building yesterday with Ryan the site supervisor and this was more beneficial for me as Ryan was answering all my questions. I discovered that Ryan is doing a wonderful job. I am happy with what Ryan is doing.
Therefore, iva in the main office is doing excellent job, she helped us a lot.
Fantastic Build. Excellent Customer Service
We've been our home for a bit over 2 months now. After going to a number of builders, we are very happy to have chosen True Value Homes(TVH) to build with. The experience building with TVH was just superb!
We built this house on behalf of my parents who are overseas throughout the building process due to COVID, thus making this task more difficult. But TVH team was amazing, patient, and understanding and gave us ample time to make decisions for the build of the home.
We found TVH online and was attracted to their home design which checked many
Questions & Answers
Hi True Value Homes team,
The last review posted in here is 7 months ago, are there any other recent reviews please.
I have a plan to build a house in albanvale vic-3021.I need to talk to some one who can guid me with plan and quatetion.
Thank you for your email and enquiries.
I tried to call you to discuss your requirements and unfortunately was not able to reach you. I have left you a message to call me back.
Hi there, do you build in Newborough / Moe, Ballarat, and Mickleham regions (all in VIC)? What is the home building process look like with True Value Homes? How long is the building structural guarantee? Thanks.
Get an answer from our members and True Value Homes representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.