True Value Homes
Verified142 reviews
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- Mid-Construction
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- Post-Construction
Find another builder. They just want your money – Be very aware when even putting a deposit with True Value Homes. We liased with their sales consultant who gave us a quote for a house we were enquiring. We were titling this year and decided to fix the price end of last year 2021 to avoid the building price rise. TVH told us that this was a good idea to put the 2k deposit as the fixed priced… Read more
they offerered at the time would just be it. They also advised us that the best thing to do would be to build first on our street once titled. How wrong were we. Once giving TVH our 2k non refundable deposit. We have had extra costs emailed to us. For example the house design we had chosen which was their base house facade did not cater to estate requirements so we had to add a couple of thousand dollars to extend our house. Then they said we didn't disclose that our house was in the BAL zone. So they said we had to pay a contract variation plus the BAL zone. Turns out we spoke to other builders and our house definetly does not fall into the BAL zone.
Our land titles in June this year, so they booked us in for our colour appt in May, stating if we cancel we have to pay a fee. Then they cancelled a couple weeks after making an excuse that due to covid, lands title delays are very common, so they want the colour appointment once it titled (when our estate said it would be on time).
Lastly which basically gave us the biggest alarm bells with this company was we had just gotten an email saying they can't build our house until end of 2023.
We have now opted out of our build with TVH. Communication very selective. Only really replies if its about money or if they want an answer to something they've asked. Pricey with what is included.
A little advice for True value stop trying to get peoples non refundable deposits and say their build will start soon. Absolute crap. They blame everything on covid and supplies. If that were the case then put a pause at sales and actually start building houses that have signed a contract. So taking peoples hard earned money. Shame on you guys, we really put our trust in your company.
We have now decided to build with more reputable builder. Would not recommend tvh to anyone
Horrible experience with poor response – Terrible experience with true value homes. Stay away from them. I signed a preliminary contract , then received a price increase of 17k in a month . To lock in the price , we were asked to sign the HIA and pay 5% deposit. We did that, now they have come back with another 39k increase. No price hold , very rude communication from [Name Removed].… Read more
No explanations provided on cost increase and not willing to discuss options either. We were asked to cancel the file with 4k loss as they mentioned it Is non-refundable.
We lost time, effort and money. They are targeting for non-refundable amount just by increasing price and making us cancel the file. Any changes will not cause 56k increase after HIA CONTRACT SIGNED. WORST EXPERIENCE.
- +3
It is a great builder company in every way, just that post-COVID makes things hard – I actually learned about True Value Homes in late 2019, I remember vividly, my first call encounter with Jason, the former Sales Manager. My husband and I had several very specific criteria or things that we must have in our house. I was searching online for about a year for a floor plan or a builder that would be quite flexible and reasonable in… Read more
cost with some customization. Jason got in touch with me, as I was at my wit's end and it was after he found my post on a builder referral website. There, I put down all the criteria that I would like for my home, and the website would match me to a builder that could fulfill those criteria. It was only True Value Homes that came back to me. Jason referred us to their Isabel 29 design. Lucky for us, it was also one of their display homes.
At that time True Value Homes had 50 perfect reviews. Like many, we were skeptical, although it is not impossible to get 50 5 stars, as 50 is a very small number of reviews. I use my sense a lot when it comes to encountering people for the first time and have a knack for picking up on crap or sensing when something is off in the encounter. We went to meet Jason for the first time at the beginning of 2020. Tina was a great front office staff, we were warmly greeted by her. Our dealing with Jason was also very good. He is a Salesman from a heartwarming aspect, from a sense of him really believing in the business, and what they have to offer in terms of superior quality and service, and that he wants us to be their client so that we can benefit from the service. Our first consultation session was very lengthy, there were a lot of things we wanted to ask and get clarifications for, and Jason was extremely patient and calm throughout. We have consulted quite a number of builders over the past year, and for once it felt right to sign the contract to go ahead with True Value Homes. After we signed the preliminary contract and deposited the 2K. We did tell Jason about our situation and that we can only finalise the contract to commence construction after 6 months. Not long after the lockdown started, my husband lost his job, we kept Jason updated. My husband was only able to get another job 6 months later. Jason got in touch with us around this time, and we decided to meet him again. They had a package, then that offers 60K worth of upgrades for an extra 7K and we can lock in the price for up to 15 months. Jason was really looking after us. As weird as it sounds, it really felt like Jason does not want us to miss out on this good offering that True Value Homes have at that time, we were convinced to sign the contract. My husband lost his second job just before probation ends. So we could not progress with building. The job market had picked up by then, so my husband was able to get another job immediately.
We only finalised all the contracts to start building by August 2021. We dealt with Ian, another Sales Manager, he didn't get us to sign a few pages of the contract, it would be an hour commute for us to go to True Value Home office to sign it, my husband expressed his displeased, Ian rectified the situation by coming to our house to get our signatures. There was a series of lockdowns following, so our colour selection session was postponed to November.
Our dealing with the former colour consultant, Iva, was also really great. It was very clear that she is very good at her job. True Value Homes has always been extremely prompt in their communication, amongst ALL staff. Tina was always very helpful. I have also contacted Kim to ask for her consultation around the construction timeframe so I would know what to do with the rental contract at the place that I was renting.
There was a big problem at the very beginning of the construction. We personally arranged for someone to clear our vacant land to have it ready for True Value homes, and because of some clashing with the sight assessments that True Value has already done, they deemed that too much soil has been removed from our land. It is not True Value Home's fault, just we had to learn that with the system or process that they have around the site situation, things need to be done in specific ways. It ended up costing us 11K to fix this issue, Jason, the Director had to get involved, as this was the very first time they experienced something like this. He met with my husband in person, at our land, to explain in detail what has gone wrong, we can see that he has tried in all efforts to help us mitigate the situation as best as possible to reduce as much as possible, the cost to fix the problem.
The construction process was completely smooth sailing. There were supply issues here and there, as expected as a result of COVID, but Tina and the other members of the team were always extremely prompt in contacting us to choose replacement materials so as to not stall the building process. Tina was always so prompt with her updates on all the construction phases. The house was handed to us 4 months ahead of time. Considering how difficult things are for the building industry, True Value Homes has done so well.
I would've really wanted to give True Value Homes a 5-star review. Not just for all my dealings with the staff, but also my dealings with the Director, Jason himself. It's clear that Jason tries his best to look after his client. He was always extremely prompt in replying to my emails and text messages. It's clear to me that True Value Homes is a really great family business. They want to provide their customers with the best quality service and home. I really believe that due to COVID, it is extremely tough for the building industry, and so as much as Jason would've wanted True Value Homes to continue providing really high-quality service and houses, it's quite impossible. We are not so happy with the quality of some areas of the house, or the way it was constructed, they are by no means major quality issues, and we know it would not at all be feasible for True Value Homes to fix them in the current circumstance. Though I really believe the issue was there in the first place due to these difficult times, and I really believe that had it not been for COVID, True Value Homes would have handed our house to us at the best quality because they can. The 4 stars are a reflection of a difficult time period and not True Value Homes as a team and business. I would still recommend them with the highest regard and really root for their business to make it through this period and thrive in the future to come.
Reviews with attachments
Excellent - Good Homes, Good value – Fantabulous!!!! The best part of our dream home building process - the actual build stage to the completion stage. It was a smooth and exciting journey. Thanks to our site supervisor Ryan who was "bang on", every time we raised any queries/questions/concerns. He planned and completed every build stage on time. Also he was quick to fix any… Read more · 1
issues during completion and handover. "Thank You Ryan for the great work !!!". Tina and Leisa are the wonderful ladies who are the backbone of TVH. They were good and addressed all concerns via email or phone call and Iva also helped immensely during color selections.
Though there were few hiccups and delays during the initial stages - with the site start (not as promised) but now when I look back I am happy and satisfied with the whole journey and great finish of the home. The only let down had been the Sales guy who downgraded our home of a much needed feature ( he did not anticipated it during initial discussions) after we signed the sales acceptance and paid some advance. We felt there could had been workarounds to accommodate our requests when compared to floor designs of some other vendors. These are among the few areas which TVH could improve with their sales team and project management team for quick turnaround time for soil inspections, the huge time period till we reach contract signing and color selection, and again the time period till we wait for site start.
On the positive side, selecting TrueValue homes has been the right decision and incase we get the opportunity to build a new home again, we would consider TVH due to the inclusions they provide, maintaining the build timeframe once started and a good final finish product. Hence the 5 stars.
We are now on the maintenance period and I would definitely update here with the findings after 3 months on our journey with True Value Homes.
- +8
Excellent quality build, stunning range of inclusions. Very happy with the whole process – Amazing quality and workmanship. Easy to deal with and friendly staff. I was informed of every step of the way and couldn’t be happier with the outcome. Bifold door jammed after 6 months and the team were quick to act on it. Not even COVID slowed True Value Homes down. Thank you all for your great work. Would highly recommend. The photos speak for themselves. Show details · 1
Amazing Customer Service!! and Quality Built – From the beginning I felt at ease and was explained to detail the whole process and solving all my concerns including grants, deadlines some paperwork and obviously a lot of aspects of building I was basically educated about , so far my built its looking Great! and cant wait to see the final Result all the staff had been very friendly, kind,… Read more · 1
helpful and my supervisor has been very diligent attending any matters or concern related to the built, the costing was a bit more than expected, just make sure you understand the exclusions related to third parties , but that was my fault is just general advice to anyone looking to built and to budget properly.
Big massive!! Thank you!! to the TVH Team for doing Fantastic! Job on my built so far and for being so kind and friendly ! :)
In-depth reviews
Reliable & Best Builder, Absolutely going for next build – Words cannot express how truly we are satisfied with our new home built by True Value Homes and a big thankyou to each person I've dealt with from pre-start to the handover process. The team at True Value Homes are very professional, Lesia (Office Manager), Kim (Workflow Manager), Peter (sales consultant) and Tina (Adim.) provided excellent… Read more · 1
customer service, support and kept me updated of the building progress which really made me confident that I have made the right choice. Iva (Color Consultant) have extensive product knowledge, patience and helped a lot with best suggestions during the color selection appointment. Ryan, the site supervisor ensured every detail of the workmanship on the house is perfect and given us a quality product beyond our expectations. He explained clearly all my queries during construction, he is very knowledgeable and a friendly person to deal with, really a true asset to the company. He himself noted the minor discrepancies along with me during the final inspection and rectified them before handover. Nothing was ever trouble and I was very relaxed even though I was not doing regular site inspections. I am very happy that build completed quickly without compromising on quality and I hope the same remains for life span of the building. As nothing is 100 percent prefect things can be revisited and fixed if any and I am convinced this won't be a problem because little hiccups we had during the construction were dealt promptly and accurately.
We are extremely happy with the build and will not hesitate to recommend True Value Homes to our friends. Well done guys. Keep up the great work !
Wonderful Home built with True Value Homes – First of all, I would like to thank the whole team of TVH. They are doing a fantastic job, my house is delivered nicely on time. Especially, I would like to thank Leisa, the office manager who is very supportive through the whole process. OMG…She knows every bit and pieces of the project, made things so easy every time I meet with her. Thanks… Read more · 1
Tina, the Admin lady who is super friendly, looked after me really well started from the beginning. She responded to the questions and issues promptly, actioned in no time. Thanks Iva, the color consultant who is well experienced and extremely helpful. She is so efficient, gave me lots of professional suggestions so I got a very beautiful house in the end. Thanks Conor, the site supervisor who is highly responsible and reliable. He is very detailed on the job, monitored each stage carefully and had the defects fixed so quickly. Thanks Rob for addressing the follow up issues promptly. TVH is a superb company I highly recommend.
Superb Quality; Great Customer service – This is about my first self build property. Last Year When I was looking for the builder to build my home, I was very skeptical because of all the negative information on internet. I took quotation from several builders and finally decided to go with True Value Homes. Reason: I really dont know; may be because of home design or 5 star rating gave… Read more · 1
me some confidence. At the end of 2020, build was started and handed over in June 2021. I was amazed how things were completed without any issue (I still try to find issue with it but can't). Jason and Natalie at contract signing was fantastic. Tina had all the information for us and promptly replied to any of our queries, this is what customer service is all about. Iva at color selection had all the patience to listen to us While we keep changing our selections. Finally I will come to Ryan (our site supervisor) whom we met pretty often during our build. I have only one word for him. OUTSTANDING. He is amazingly knowledgeable, polite, very responsive to customer needs and hardworking (small word though). During the entire build and handover process, he himself noted the discrepancies, apprised us of those and corrected them as quick as possible. Since I was skeptical at the beginning, I also engaged an independent inspector to oversee the quality of build. Ryan kept him out of work without leaving anything significant to be pointed out.
In Nutshell, we are very happy with our new house and delighted that we choose True Value homes for this project. We will definitely go back to them for our second build.
Recent reviews
Exceptional Service throughout the whole process – Shout out to the whole team at True Value homes. They made the build as stress less as possible, always keeping me up to date and supplying me with photos along the way when I couldn't do site inspections due to COVID. Connor and Tina were great. Couldn't recommend the colour team walked you through the colours and suggested changes if… Read more · 1
necessary and couldn't be happier with the finished product. Even after I've moved in they have been there for me to answer any questions. Couldn't be happier.
Best Customer service and experience – It had been a lovely experience with TVH since the beginning of the built. Our Supervisor Ryan has been really great to deal with and always explained every step very clearly. The house looks amazing and we are very happy with the outcome. Highly recommended to choose TVH for building houses sit feel they are building their own. Show details · 1
Exceptional service, and quality build – Despite interruptions caused by COVID, True Value Homes still managed to deliver a exceptional, high quality and stunning home. Leisa was very accommodating to all our requests, and considerate of our needs. Peter was amazing to deal with and helped us plan our lovely home. Iva was also fantastic, she was very helpful and definitely has a talent… Read more · 1
in house design, as our colours, and design elements in the house look incredible. Communication with Tina was a breeze, and liasing with Connor was a pleasure. Very satisfied with the whole process, and would highly recommend True Value Homes!
Happy With Our Build – Shout out to everyone in the True Value Homes team. We would like to give a special mention to Madeline our sales consultant. She was great to deal with and was very helpful in preparing our preliminary upgrades. We would also like to recognize Ryan, our site supervisor. He was great to deal with and always took the time to take our numerous calls… Read more · 1
and answer any questions we had.
We were happy with how our build was managed. Ryan was very accommodating when it came to working in with our private inspector's availability and we received photos of the rectification works.
True Value Homes were very fair and reasonable with addressing some minor concerns we had, pre and during construction.
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Perfect. Will absolutely build with them again ! – The whole construction process was easy, quality is fantastic. The TVH team have done an amazing job. Being in construction myself I was nervous coming up to final inspections, but was completely suprised about how there was next to no defects. We are very happy and will be asking them to build our next house when the time comes. Would give 10 stars if I could. Show details · 1
great building experience! – very satisfied experience with true value homes. Tina always answered or replied to my email enquiries quickly and in short time. we are very happy with the overall quality of the home, our site supervisor Ryan has presented us with a beautiful product and was quick in sorting out any post handover issues. Show details · 1
This is wonderful! – I walked through the building yesterday with Ryan the site supervisor and this was more beneficial for me as Ryan was answering all my questions. I discovered that Ryan is doing a wonderful job. I am happy with what Ryan is doing. Therefore, iva in the main office is doing excellent job, she helped us a lot. Show details · 1
Fantastic Build. Excellent Customer Service – We've been our home for a bit over 2 months now. After going to a number of builders, we are very happy to have chosen True Value Homes(TVH) to build with. The experience building with TVH was just superb! We built this house on behalf of my parents who are overseas throughout the building process due to COVID, thus making this task more… Read more · 1
difficult. But TVH team was amazing, patient, and understanding and gave us ample time to make decisions for the build of the home. We found TVH online and was attracted to their home design which checked many boxes in our checklist and also caters to smaller land size. Our first interaction was with Jason, sales rep for TVH. TVH; unlike other major builders, allowed us to make customization to our home to cater to our needs. Jason was very patient throughout the whole process as we made a number of modifications, going back and forth until we reached an agreement. He is very knowledgeable and able to accommodate to most of our requests and promptly responds when required. Although it's a three-way conversation, Jason made the process easy and hassle-free. Tina from Admin is just incredible. She was prompt to respond to emails and queries, if not point us to the right people who are able to answer our questions. Natalie and Leisa from Contracts were also fantastic. They were fun and cheerful and made the dull process of contract signing happy and lively. Because we made a number of changes to the interior design of the home, they made sure that our requests were met, at the same time ensure that the build complies to the building code. Our interaction with Iva during colour selection is phenomenal. Since we are building on behalf of my parents, the colour selection process took longer than it should have. But Iva was kind and understanding and assisted us through the whole process, providing suggestions on what works best and would complement with what's been decided. She has a great depth of knowledge of the various products, and a good eye for design. She is not pushy and gave us time to look through and select the materials, and at the same time gave ideas on what would work best. We also made a couple of changes along the way during the build and she was able to assist us, which we greatly appreciate. Ryan, our project manager, is a gem. He absolutely takes pride in his work and is concerned with minor details to ensure that we get a home that is to the best quality. His customer service is excellent and ensures that we are happy with the build, and indeed we are. Ryan is hardworking and ensures that things get done. During handover, while going through the home, Ryan was very thorough and spotted some defects that we may have missed which reflects that he is genuine and determined to deliver a quality home. After the handover, we did experience problems with the plumbing, broken tiles, kitchen hood vent, and ceiling fan. Ryan was quick to respond resolve the issue within the week after reporting the issue. Ryan takes our satisfaction seriously and ensure that we are happy with the work done before leaving. It truly demonstrates his dedication and fantastic customer service. Ryan goes above and beyond, to deliver a fantastic home for us. Ryan and Leisa was also great in assisting us in changing the placement of pendant lights after handover. The process was made seamless thanks Ryan and Leisa. Leisa is amazing. If there is any modifications that we needed made, we can always rely on Leisa to assist us and ensure that it is a smooth process. She is just wonderful and easy to talk to. Overall, the whole process of building with TVH was enjoyable and they are customer-oriented, understanding, and flexible. Although we did not get the cabinet design as how we envisioned, and we had to alter our interior design as TVH was not able to follow the electrical layout that we have provided due to truss placements, we are thoroughly happy, satisfied, and pleased. We are very thankful to TVH team for delivering a beautiful, fantastic, quality home. We have received many compliments on the finishes to the house. I cannot stress this enough - Amazing TVH team+ amazing build with great finish = good quality homes. Special thanks to Alicia from Accounts too (didn't forget you) :) Thank you TVH team! You have made our dreams come true. If I'm ever building another home, TVH will be my choice. I personally highly recommend TVH to all! Great bunch of people who are great to work with. You'll never go wrong.
Happy with the build – Land Title: 4th April 2019 Base Stage completed: 23rd July 2019 Frame Stage completed: 2nd August 2019 Lock Up Stage completed: 4th September 2019 Fixing Stage completed: 9th October 2019 Completion & Hand over: 6th February 2020 Land Title was delayed by a month and 4 days so had to pay $ 2000 late fee. $ 1000/month. Regular updates were… Read more · 1
provided. Colour room appointment was the highlight as everything was well explained and enough time was allocated to make selections.
True to their values. Fantastic TVH Team – From the time we met Vince in one of the display homes, we knew TVH would be building our first home. Natalie, Tina, Iva, Alicia, Ryan & the whole TVH team have made our first home dream come true! The build quality and timeliness is noteworthy. Having built interstate from NSW, we could not be any happier to have chosen TVH. The co-ordination,… Read more · 1
clarity & flexibility throughout the process has been great. The Site manager Ryan has gone above and beyond to deliver a fantastic home for us. GO TVH!!!
Happy with my new home and One of the best builder!! – I am very happy to choose True Value Homes to build. Navin was amazing at helping me my house plan during sales process. My supervisor Ryan was also the same, amazing at getting back to me and having all the jobs promptly actioned and completed. I would recommend building with True Value Homes. Show details · 1
Amazing and stress free – From the minute we started dealing with Madeleine, we knew we were onto something great! All of the processes so far have been seamless and always met with a smile. We can't wait to start our build and thank all of the office staff involved, you're all amazing . Thank you Show details · 1
Fantastic Experience Madeline has been great – The new homes consultant has been prompt with amendments or issues, answering our emails within hours of posting them. She was able to answer any questions we asked ,if she was sure about anything she would have an answer by the next day. Looking forward to the rest of the build with True Value Homes. Show details · 1
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Madeleine the Magnificent! – What a great sales rep Madeleine is for True Value Homes. She put up with the 1000 emails and changes I made with such finesse. Hope the upcoming build job is as wonderful as her work ethic. Thanks again Madeleine I am cannot wait for the upcoming build to begin. Show details · 1
Amazing customer service – A big thank-you to the team at True Value Homes. My experience so far has been nothing short of amazing. Madeleine made the process simple and easy to understand, explaining everything in great detail and in terms I can easily understand. The whole team have made me feel much more confident and comfortable with the process and I am so glad I decided to build with them over any other builder. Thanks TVH! Show details · 1
Fantastic experience with the whole TVH Team! – A quick thank you to the whole team, including Madeleine at Sales she was fantastic and helped me through the whole process, including sourcing the block that was suitable to all my needs. My slab has gone down and to date everything has gone smoothly, I can’t wait for my new home... A big thanks also to the office team Leisa, Tina, Kim and… Read more · 1
Christine. I am So grateful for everyone helping me make this dream a reality. I will be recommending this family owned builder to anyone I meet looking to build!
Flexible builder, flexible house design – We have been in our new home for almost 3 months now. We are happy with the house and True Value Homes. The house is a very flexible and practicable design, easily customisable. True Value Homes knew immediately what adjustments to make to create a 'semi custom' design specifically for our small and odd sized land. They also knew exactly how to… Read more · 1
modify house design to take into account easement on our land while making maximum use of space available on land. They allowed us to have our chosen brand and model of air conditioner/climate control system instead of what they supply.
We went to quite a few other builders, and did not get the same flexibility as with True Value Homes.
However, sales people need more knowledge about what items are standard, upgrades, and 'super-upgrades' in their display homes. We requested couple of upgrades "as per particular display homes", and final result was not as complete as the display home. We are still happy with what we got, but would be even happier if upgrade was same as display home as requested. Or if we were told this part of upgrade is this package, but display home has extra which costs additional "X" amount.
We found True Value Homes to be flexible and 'accommodating' during the build process. Our bank was slow with progress payments, but we kept True Value Homes updated with bank communication and they were understanding, and did not charge us extra fees.
Based on our experience with True Value Homes, if we had a situation similar to one reviewer on here regarding land title being delayed, I feel confident that True Value Homes would be understanding and we could make arrangements, simply by calmly discussing with True Value Homes instead of running off to the lawyers first. We found that True Value Homes wanted to quickly solve any issues we had, big or small, to our satisfaction.
Our building supervisor, (dunno if allowed to say his name, but will anyway,) Ryan is very helpful, understanding, and patient. He seems to take genuine pride in what he has built. At our final inspection, after we finished looking for any imperfections and items that need fixing, He then went through house himself finding heaps more that we missed.
At all times, Ryan wanted to make sure we are happy with house.
If we were going to build another house, we would use True Value Homes again. We would also recommend True Value Homes to our friends.
Excellent customer service and great experience while building – Very smooth overall process from presales to post construction. Being interstate during COVID times, it was quite hassle-free with regular updates and photos. Great service from supervisor Ryan. Construction quality is great! All the issues were resolved to satisfaction during the inspection process. During the finalisation of design process,… Read more · 1
great customer service in adhering to developer guidelines. Very competitive pricing for the quality of inclusions and quality construction.
Seamleas Executiin feom Start 2 Finish – The whole TVH team be it Sales, Accounts, Customer Service or Site Personnel.. everyone was a delight to deal with. There was always clear communication by all involved making sure that everything webt smoothly. Will sure recommend to family and friends not just for Customer service but also for the quality of craftsmanship. True Value 4 Money Show details · 1
Very good experience – The whole journey has been great for us. From pre-sales to delivery and post-delivery care, they have been responsive and clear in their communication. Even during the pandemic when the world was going crazy, they provided a great service. The final cost was not a cent more than what we all agreed on at the start. Post-hand-over services were… Read more · 1
great too, they quickly sorted out the couple of issues we had.
Everyone who has seen our place has complimented on the nice finish.
Overall very happy with our home, we will definitely recommend them and use them again :)
Great pre-build sales experience – We had the best pre-build sales experience with Madeleine who was very helpful, supportive and quite patient with us, making sure we were happy with everything. Madeleine guided us and assisted with the process wonderfully and was super quick to get back to us with our queries. She just went above and beyond for us and we will forever be… Read more · 1
grateful to Madeleine for helping us achieve our dream home. So excited to starting the build with you very soon.
Thanks much again Madeleine and the whole TVH Team!
Valued customer experience. Not your ordinary builder – I hadn't heard of True Value Homes until someone recommended them to me. I'm so glad I was. Maddy is just the most amazing sales consultant. She made the whole process so easy and more importantly, as first home buyers, less daunting. Nothing was too hard and even though we amended the initial quote about 7 times she didn't mind. I see Maddy not… Read more · 1
just as our sales consultant but also my friend, who is just trying to make sure we build exactly what we want that fits within our budget.
Maddy has made me so excited to be apart of their family and I can't wait to build my home with them. Maddy it's been a pleasure doing business with you. I know you'll be by our side entire way!
You certainly won't look back by choosing these amazing people.
Amazing sales experience! – I had the most amazing, caring, supportive and helpful sales consultant at TVH, Maddy! She is amazing! She was there whenever I had a question or concern, helped me in finding a block of land within my budget that would still be a decent size to build our first home on and helped us choose the right home design to get the most out of the home and… Read more · 1
size of the block of land. Maddy is so good at what she does and I will always recommend her and TVH to my friends and family looking to build a home in the future. Cannot wait to begin construction! Thank you Maddy & everyone else I have spoken with at True Value Homes, you’re all so amazing, kind and supportive!
Amazing help throughout the whole pre build process! – My sales consultant Madeleine has been amazing throughout the whole pre build process and gave me the confidence to build with TVH over many other builders in the area. She always made herself available and was quick to answer any questions that I had (which was a lot!). I would definitely recommend to anyone considering building their own place and I cannot wait for the build to start. Show details · 1
True Value Homes! Hands down, winner winner, chicken dinner!!! – Thank you True Value Homes for the most beautiful house and stress free experience!! All my needs, requests and enquiries were catered to by all staff at TVH. Thank you to Navin at the display home, who was the initial point of contact to begin this journey. Thank you to Natalie, Leisa and Tina at TVH Head Office for the guidance from start to… Read more · 1
finish, great work in giving me regular updates throughout the build. Thank you to Iva during colour selection, for being patient and helping me envision the house that will now be my home. Thank you to Ryan, for managing the build. Very thorough, knowledgeable and will go the extra mile even after Handover to ensure everything is impeccable.
Excellent quality materials used and the best trades who have shown care, respect and craftsmanship towards the work they do.
Everything i asked for in my new house was delivered with a high standard, with no short cuts taken and no hidden fees/costs. I got what I paid for and I am beyond ecstatic. Looking forward to having my chicken dinner in my new home!!
Thank you True Value Homes!!!!!
Quality home and exceptional service – I sincerely recommend building your home with TVH! We knew we were in good hands from the first meeting with Vince Iannotti right through to the post construction service in the site manager Ryan Shepherd. The communication, planning and execution of this build from Tina, Lisa & the construction team was exceptional. During the development of our… Read more · 1
plans (Prior to even committing to TVH), Vince and his team spent many many hours putting together a purpose built home based on our requests. With a last minute change in our circumstance's, we asked the TVH team to then completely change the plans to suit our needs and this was done with a smile, without question & with exceptional advice & support. The toughest part of any build is the initial development, planning and sign off and Tina was a pleasure to deal with, managed our tasks with proactive communication and guided us through the process with ease. Once construction started, not only was the home built within a short period of time but we are awarded regular and constant updates on the progress with quality photos. A very special mention must go to our site manager Ryan Shepherd - This guy is an exceptional manager who acts with complete integrity, holds himself and his contractors accountable and uses his product knowledge and industry contacts to ensure the build is executed to a very high standard. There was never a question gone unanswered or a task ill completed by Ryan with his can-do & results focussed attitude which was a breath of fresh air. Ryan went over and above expectation in supporting us with the additional tasks in sourcing fencing quotes and installation, split system suppliers/quotes and installation & the weekly monitoring of the post construction services including helping to look after the new landscaping. My wife and I are extremely appreciative of his support as we live more than 1.5 hrs away from the site so when Ryan sends us a text msg saying the lawns are a little dry & he has turned on the watering system during the week for us, its a nice touch! You don't get that sort of personalised treatment with a friendly and collaborative style from the bulk builders! All in all, this build was hassle free and finished with supreme quality and service - I highly recommend using TVH! For us....The most difficult task throughout the process was deciding what sort of tree to put out the front as part of our landscaping package :)
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Hi Sam , In regards to your current comments… Read more (+1 reply)