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True Value Homes
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Find another builder. They just want your money
Be very aware when even putting a deposit with True Value Homes. We liased with their sales consultant who gave us a quote for a house we were enquiring. We were titling this year and decided to fix the price end of last year 2021 to avoid the building price rise.
TVH told us that this was a good idea to put the 2k deposit as the fixed priced they offerered at the time would just be it. They also advised us that the best thing to do would be to build first on our street once titled.
How wrong were we. Once giving TVH our 2k non refundable dep...
- 2 reviews
- 1 like
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Horrible experience with poor response
Terrible experience with true value homes. Stay away from them. I signed a preliminary contract , then received a price increase of 17k in a month . To lock in the price , we were asked to sign the HIA and pay 5% deposit. We did that, now they have come back with another 39k increase. No price hold , very rude communication from [Name Removed]. No explanations provided on cost increase and not willing to discuss options either. We were asked to cancel the file with 4k loss as they mentioned it Is non-refundable.
We lost time, effort and money. They are targeting for non-refundable amount just by increasing price and making us cancel the file. Any changes will not cause 56k increase after HIA CONTRACT SIGNED. WORST EXPERIENCE.
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Exceptional Service throughout the whole process
Shout out to the whole team at True Value homes. They made the build as stress less as possible, always keeping me up to date and supplying me with photos along the way when I couldn't do site inspections due to COVID. Connor and Tina were great. Couldn't recommend the colour team walked you through the colours and suggested changes if necessary and couldn't be happier with the finished product. Even after I've moved in they have been there for me to answer any questions. Couldn't be happier.
Hi Happybronski,
Thank you for taking the time to leave this happy 5 star review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver you a quality ho...
Read moreme! We will be sure to forward this fantastic feedback to the team and management.- Verified
Best Customer service and experience
It had been a lovely experience with TVH since the beginning of the built. Our Supervisor Ryan has been really great to deal with and always explained every step very clearly. The house looks amazing and we are very happy with the outcome. Highly recommended to choose TVH for building houses sit feel they are building their own.
Hi Hemant,
Thank you for taking the time to leave this great review! ...
Read moreWishing you all the very best! Kind Regards, True Value HomesFind out how True Value Homes compares to other Project Home Builders
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- 2 reviews
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Exceptional service, and quality build.
Despite interruptions caused by COVID, True Value Homes still managed to deliver a exceptional, high quality and stunning home. Leisa was very accommodating to all our requests, and considerate of our needs. Peter was amazing to deal with and helped us plan our lovely home. Iva was also fantastic, she was very helpful and definitely has a talent in house design, as our colours, and design elements in the house look incredible. Communication with Tina was a breeze, and liasing with Connor was a pleasure. Very satisfied with the whole process, and would highly recommend True Value Homes!
Dear Jafar,
Thank you for taking the time to leave this great review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver your home on time despite Co...
Read morevid restrictions! We will be sure to forward this fantastic feedback to the team and management.- Verified
Happy With Our Build
Shout out to everyone in the True Value Homes team. We would like to give a special mention to Madeline our sales consultant. She was great to deal with and was very helpful in preparing our preliminary upgrades. We would also like to recognize Ryan, our site supervisor. He was great to deal with and always took the time to take our numerous calls and answer any questions we had.
We were happy with how our build was managed. Ryan was very accommodating when it came to working in with our private inspector's availability and we received photos of the rectification works.
True Value Homes were very fair and reasonable with addressing some minor concerns we had, pre and during construction.
Hi Dylan W,
Thank you for taking the time to leave this great 5 star review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver you a quality home an...
Read mored on time! We will be sure to forward this fantastic feedback to the team and management.- 2 reviews
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Excellent - Good Homes, Good value.
Fantabulous!!!! The best part of our dream home building process - the actual build stage to the completion stage. It was a smooth and exciting journey. Thanks to our site supervisor Ryan who was "bang on", every time we raised any queries/questions/concerns. He planned and completed every build stage on time. Also he was quick to fix any issues during completion and handover. "Thank You Ryan for the great work !!!".
Tina and Leisa are the wonderful ladies who are the backbone of TVH. They were good and addressed all concerns via email...
Hi Raul,
Thank you for taking the time to leave this great review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver your home on time! We will be s...
Read moreure to forward this fantastic feedback to the team and management.Related Articles
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Reliable & Best Builder, Absolutely going for next build
Words cannot express how truly we are satisfied with our new home built by True Value Homes and a big thankyou to each person I've dealt with from pre-start to the handover process.
The team at True Value Homes are very professional, Lesia (Office Manager), Kim (Workflow Manager), Peter (sales consultant) and Tina (Adim.) provided excellent customer service, support and kept me updated of the building progress which really made me confident that I have made the right choice. Iva (Color Consultant) have extensive product knowledge, patience and...
Read more helped a lot with best suggestions during the color selection appointment. Ryan, the site supervisor ensured every detail of the workmanship on the house is perfect and given us a quality product beyond our expectations. He explained clearly all my queries during construction, he is very knowledgeable and a friendly person to deal with, really a true asset to the company. He himself noted the minor discrepancies along with me during the final inspection and rectified them before handover. Nothing was ever trouble and I was very relaxed even though I was not doing regular site inspections. I am very happy that build completed quickly without compromising on quality and I hope the same remains for life span of the building. As nothing is 100 percent prefect things can be revisited and fixed if any and I am convinced this won't be a problem because little hiccups we had during the construction were dealt promptly and accurately. We are extremely happy with the build and will not hesitate to recommend True Value Homes to our friends. Well done guys. Keep up the great work !Hi Raj,
Congratulations on building your home with TVH! We are thrilled to hear how satisfied you are with the customer service you have received along your journey so far. We look forward to complet...
Read moreing your new beautiful home. Thank you for your wonderful review.- 2 reviews
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Perfect. Will absolutely build with them again !
The whole construction process was easy, quality is fantastic. The TVH team have done an amazing job. Being in construction myself I was nervous coming up to final inspections, but was completely suprised about how there was next to no defects. We are very happy and will be asking them to build our next house when the time comes. Would give 10 stars if I could.
Hi Andew,
Thank you for taking the time to leave this great 5 star review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver you a quality home and ...
Read moreon time! We will be sure to forward this fantastic feedback to the team and management.Find out how True Value Homes compares to other Project Home Builders
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- 2 reviews
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Wonderful Home built with True Value Homes
First of all, I would like to thank the whole team of TVH. They are doing a fantastic job, my house is delivered nicely on time. Especially, I would like to thank Leisa, the office manager who is very supportive through the whole process. OMG…She knows every bit and pieces of the project, made things so easy every time I meet with her. Thanks Tina, the Admin lady who is super friendly, looked after me really well started from the beginning. She responded to the questions and issues promptly, actioned in no time. Thanks Iva, the color consultant...
Read more who is well experienced and extremely helpful. She is so efficient, gave me lots of professional suggestions so I got a very beautiful house in the end. Thanks Conor, the site supervisor who is highly responsible and reliable. He is very detailed on the job, monitored each stage carefully and had the defects fixed so quickly. Thanks Rob for addressing the follow up issues promptly. TVH is a superb company I highly recommend.Hi JMG,
Thank you for taking the time to leave this great 5 star review! We absolutely love hearing that the entire team were helpful, professional, and were able to deliver you a quality home and on...
Read more time! We will be sure to forward this fantastic feedback to the team and management.- Verified
great building experience!
very satisfied experience with true value homes.
Tina always answered or replied to my email enquiries quickly and in short time.
we are very happy with the overall quality of the home, our site supervisor Ryan has presented us with a beautiful product and was quick in sorting out any post handover issues.
Hi Guimin Yang,
Thank you for taking the time to leave this great review! We absolutely love hearing that the entire team were helpful and professional. Wishing you all the very best in your beautiful new home...
Read more Kind Regards, True Value Homes- Verified
Superb Quality; Great Customer service
This is about my first self build property. Last Year When I was looking for the builder to build my home, I was very skeptical because of all the negative information on internet. I took quotation from several builders and finally decided to go with True Value Homes. Reason: I really dont know; may be because of home design or 5 star rating gave me some confidence.
At the end of 2020, build was started and handed over in June 2021. I was amazed how things were completed without any issue (I still try to find issue with it but can't).
Jason and...
Dear Raman,
We thank you for taking the time to leave this great review!...
Read moreThis is such an exciting time for you and we are so glad to be apart of it! It's great to hear that you're pleased with the service you've received from the entre team. We wish you the best of luck with your new home. Kind Regards, True Value HomesFind out how True Value Homes compares to other Project Home Builders
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This is wonderful!
I walked through the building yesterday with Ryan the site supervisor and this was more beneficial for me as Ryan was answering all my questions. I discovered that Ryan is doing a wonderful job. I am happy with what Ryan is doing.
Therefore, iva in the main office is doing excellent job, she helped us a lot.
Hi Moise,
Thank you for taking the time to leave this great review!! We absolutely love hearing that the entire team were helpful and professional. We will be sure to forward this fantastic feedback to the team and management....
Read moreWishing you all the very best! Kind Regards, True Value Homes- Verified
Fantastic Build. Excellent Customer Service
We've been our home for a bit over 2 months now. After going to a number of builders, we are very happy to have chosen True Value Homes(TVH) to build with. The experience building with TVH was just superb!
We built this house on behalf of my parents who are overseas throughout the building process due to COVID, thus making this task more difficult. But TVH team was amazing, patient, and understanding and gave us ample time to make decisions for the build of the home.
We found TVH online and was attracted to their home design which checked many...
Hi Azzah,
Thank you for taking the time to write this lovely heartfelt review....
Read more We are glad to hear you have had a great experience with you build journey and quality of you home. We are truly grateful for your thorough review for our staff members . TVH team pride ourselves on delivering a smooth customer experience with transparency and we're happy this was reflected in your experience. We wish you all the best in your new home :) Kind regards, TVH Team- 16 reviews
- 9 likes
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Happy with the build
Land Title: 4th April 2019
Base Stage completed: 23rd July 2019
Frame Stage completed: 2nd August 2019
Lock Up Stage completed: 4th September 2019
Fixing Stage completed: 9th October 2019
Completion & Hand over: 6th February 2020
Land Title was delayed by a month and 4 days so had to pay $ 2000 late fee. $ 1000/month.
Regular updates were provided.
Colour room appointment was the highlight as everything was well explained and enough time was allocated to make selections.
Dear Sudin,
Thank you for taking the time to write a positive review about your building journey with TVH....
Read more Thank you once again for building with us. We wish you many happy blessings in your new home Kind Regards, True Value HomesQuestions & Answers
I have a plan to build a house in albanvale vic-3021.I need to talk to some one who can guid me with plan and quatetion.
Thanks
Debasish chakraborty
HI Debasish,
Thank you for your email and enquiries....
Read more I tried to call you to discuss your requirements and unfortunately was not able to reach you. I have left you a message to call me back. Thank you.Hi there, do you build in Newborough / Moe, Ballarat, and Mickleham regions (all in VIC)? What is the home building process look like with True Value Homes? How long is the building structural guarantee? Thanks.
Hi Bob D,
Please contact us at info@truevaluehomes.com.au or give us a call on 1300 GET VALUE. ...
Read more We look forward to speaking with you soon :)Our house is 2years old and 11 months build by true value home and our roof having a leak now, and cause me lot of stress could you pls help me to fix these problem I'm hoping it's still under warranty because it's structural tia
Good morning Yel,
Hope you are well. ...
Read more Thank-you for taking the directors call this morning, much appreciated. As discussed you have mentioned that the roof has not leaked up to this point in time. As Victoria has recently had huge storms, any roof leaks or damage caused by these current events does not fall under the builder's structural warranty. Our office has provided you the contact details for the roofing contractors, or alternatively please contact your home insurance provider and begin the process of having this rectified. If you require any further assistance please do not hesitate to contact our office and we will assist where possible. Have a great day :)Get an answer from our members and True Value Homes representatives
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Hi Sam ,
Read moreWhen your file came through the office in July 2021, it was quoted under margin and this was advised to you in an email dated 26th Aug 2021. It was also discovered your home needed to comply with a few Developer requirements, so between the under quoting and Developer requirements there was difference of approx. $21k. As a good will gesture, TVH reduced the additional amount payable by you down to only $9,230.00. We also gave you opportunity at this point to cancel and not proceed as we understand that any additional costs can affect a clients budget. You agreed to proceed and accepted the $9,230.00 increase. As your file further progressed through the process, we also have noted that we provided you with and extra month of price hold as a further good will gesture. This was communicated to you in an email 2nd September 2021. You moved through to Colour selection appointment and Contract signing appointment and we actively begun working on your file obtaining relevant information required for Building permit lodgement. In March 2022, your project was again reviewed and you were advised via email dated 18/3 True Value Homes may not be able to obtain the Builders Warranty Insurance (required for Building Permit to be issued) due to not meeting the minimum margin to be granted insurance cover. This was confirmed in a separate email sent to you dated 25th March. At this point, we had reviewed and assessed the project in its entirety and in order for us to obtain Builders Warranty Insurance and Building Permit , a price increase would infact need to be passed on. We also gave you the option of cancelling your file and refunding monies to you. You advised by reply email wished to cancel the build and not move forward. In regards to the $4k non refundable monies. As previously communicated, your preliminary agreement which was signed by you clearly states the terms and conditions surrounding these monies. This $4000 inc gst is made up of $2000 inc gst initial deposit which is client accepting the sales quote and the appointment of True Value Homes to begin works on the client's behalf for their new home build. The additional $2000 inc gst was payable at the colour selection appointment. Both of these stages had been completed by you. The monies you paid at Contract signing were fully refunded to you. It is not ideal for any builder to not proceed with projects. This was certainly not the path we wanted to go down, however , based on our inability to have obtain the Builders Warranty Insurance, we were left with no other options. We wish you well in your future endeavours. TVH Customer Care TeamIn regards to your current comments online, True Value Homes wishes share the circumstances surrounding the cancellation of your file and to address some of your comments.
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