Great Construction and Superior Customer Service
A very friendly and supportive team to work with. This is my first house and True Value Homes is very helpful throughout the whole process, from color selection till handover. Since I was busy with my work, True Value Homes kept me posted timely on the progress of the constructions via email. Thank you to Mark, Amy, Maddy, Tina, Leisa, Conor and Natalie. Any questions I had were answered promptly and any issues were solved quickly. I am very satisfied with TVH and recommend it to anyone who are looking for a builder for their houses.
Great Work and Customer Service
This is our second house built with True Value Homes. Absolutely recommend them to anyone. They are easy to communicate with, will answer all your questions, and whatever issues you have, they will get onto them straight away. Everyone is super friendly and approachable, including the managers, Jason and Vince, and site supervisors, Rob and Connor. They are very honest and up front with the cost and they build your home like their own.
Every stage of the build was checked by our independent inspector and he was so impressed with the quality of both houses, and never had any concerns. Love our new house and thank you to everyone from True Value Homes for doing a wonderful job.
Thank you for building our dream home!
True value homes is always helpful throughout the stages of pre-, during, and post- construction. The house was built carefully and the quality is excellent. There is no significant issue prior, during, and after construction so far. Any issues that we had were solved quickly and professionally. In addition, There is no hidden fee! very satisfied with TVH and definitely recommend TVH for anyone who want to build their houses
Mr Kwan and Mrs Kwan
A 5 stars experience sharing
Absolutely reliable house builder!
My wife and I are the oversea buyer from Hong Kong and we felt worry to choose a builder. After comparing few builders, we finally got in touch with TrueValue Homes.
Mark, Amy, Natalie, Maddy, Leisa, Tina and Rob, all are professionally handle and follow-up our progress in every stages. They were patient to our Q&A and always gave us the prompt reply.
We had our color selection in late March. The house started building in May and I got the keys in middle of Nov, which sounds impossible to most of my friends who are living in Melbourne.
The most important thing is, the dream house is exactly look like what in the quotation with absolute good quality of workmanship. No hidden cost and trouble during the whole building process.
Hence, we do not have any hesitation to recommend the TrueValue Homes to my friends.
For everyone who is considering TVH, you are feel free to text me anytime for experience sharing : ]
Brilliant build process and quality!
Our entire build process with True Value Homes exceeded our expectations. The entire team made themselves accessible at a moments notice and easily assisted us with any questions we had during the entire process.
Customising our home was no problem and the team went out of their way to ensure everything was fantastic. We were kept continually updated with emails, photos and phone calls when required between site inspections. Special thanks to Rob, our Site Supervisor who ensured everything was delivered to the highest standard. The build progressed smoothly and other people that saw our home being built have all commented about the high standard of quality and finish delivered by all trades involved. We highly recommend True Value Homes to our family and friends and would have no hesitation in building our next home with True Value. It is fantastic to see a local, family owned and operated business go above and beyond and maintain this level as the only acceptable standard!
Andy and Tracy
Thank you for building our home!
We were looking for a reliable builder to build our dream home while we were in overseas. We were impressed with their excellent client-oriented service. We were given comprehensive guidance on how to build our house. The quality of their work is excellent and we were always kept update during the construction process. We highly recommend True Value Homes. They take care client's need from the beginning till the end of the construction.
Being our first home, True Value homes has made this such an amazing experience. The craftsmanship of the build has been outstanding with next to none issues. The finishes have been great and the support team have been superb. Jess, Amy and the customs support team have always responded so quick with emails and calls. Also with rob and Connor being the building supervisors they have made this process so smooth for us. I will always recommend True Value to others and we will be definitely be building with them in the future. A massive thank you!
Mariel n Oscar
First Home Build - Easy & Stress Free
There was nothing but smooth sailing with TRUE VALUE HOMES. Being a first home buyer i found their customer service great from start to finish. The quality of the service is excellent. We had a great team supporting us who were attentive & responsive to our needs & queries.
A huge thanks to Rob, Amy, Jess, Nat and Paul and to the entire team at TRUE VALUE HOMES for your support and outstanding work.
As for the overall experience in building our home with TRUE VALUE HOMES, it was great and we would highly recommend them to anyone that wants a quality home.
Keep up the good works TRUE VALUE HOME!!!
True Value Homes is very good company with excellent people working there.
I built my first house with them the process is very fast and smooth. Their customer service is excellent with email reporting each week and each stage during the construction.
The building speed is fantastic, I never expected that the construction is finished in 7 months. As all of my friends told me that building a property can be very slow.
The workmanship and build quality of your property is good and well managed.
Many thanks to True Value Homes and the lovely people working there.
Excellent service and quality!!!
This is the second time we build with True Value Homes. We had great experience with TVH for our first home, and hence we came back for them. We had a final inspection for our new home last week. The quality is impressive! Especially we are impressed by the tiny places which might not be noticed at the first glance. Everything is well considered and perfectly done! The whole building process has been well managed, strictly following the planned schedule. The customer service and support team is very responsive, always answering our questions promptly. They provide detailed update every week, which is very sweet.
We would like to thank Vince for the patient discussion about the design, Rob for organizing and supervising the whole construction, Amy, Jessica, Jade, Natalie, Maddy and everyone else in the team for providing such great service! THANK YOU!! We highly recommend True Value Homes for building high quality homes with affordable price and their impressive customer service!
Mid build, amazing experience
I just want to say a massive thank you to the whole team for everything they have done from the beginning through to the end!
Being first home buyers it was extremely overwhelming every builder we went to pressured us to sign contracts after viewing a display except True Value, the moment we walked into their display home we were supported and explained everything in great detail of what was included and what wasn’t everything was super transparent.
After hearing so many horrible build stories I was nervous to see what would go wrong with our build but we could not fault a thing, The workman ship was fantastic.
Every week from the moment our land settled we were sent a detailed email to explain what was happening at the house and at the end of each stage we were sent photos of the progress which was really helpful considering my partner and myself don’t live near the house and have full time jobs.
We have just completed the fixing stage and currently on the final stage of the build and we can not wait to see the final product and more excitingly receive the keys to our new home.
Highly Recommend this Builder!!
I highly recommend True Vale Homes as your builder. We first met Vince in sales who we found to be very diligent and professional. He was very clear about what was included in the house and what were the upgrades.Any query we had Vince looked into it straight away. He was very efficient and well mannered. I wish more sales people could be like him.
Since construction started we always receive regular updates including photos, which was very convenient for us because the house we were building was quite far from where we were living. Ryan, the site supervisor did a terrific job. There was no maintenance that needed to be done during the 3 month maintenance period. This builder goes above and beyond what other construction companies would do. They helped us after the handover date.
In summary we strongly recommend True Value Homes for the good service they have provided. It was a very smooth process from the day we met Vince in sales to the day of handover with Ryan and Jason.
Well done to the True Value Homes Team. Great Effort and keep the good work.
TRUE VALUE HOMES- business name speaks for itself!!!- deserve more than 5 stars ratings!!!!
THE ONLY WAY TO DO GREAT WORK IS TO LOVE WHAT YOU DO (Steve Jobs)
TRUE VALUE HOMES is one of the greatest example of this quote They’ve done a great job to our HOME! Yes a HOME- every corner- every details- EVERYTHING – justify us.
I thank everyone in their team- Great Customer service- they don’t deserve only a 5stars rate – they deserve MORE than 5stars!
First time you read the reviews, you would think people get paid for all the great reviews they received but once you experience to build with them, you can’t wait to put your fingers in the keyboard and type so much good stuff about TVH as that’s the only favour you can do for their GREAT SERVICE from day 1 till the end.
Our family wants to Thank everyone but special mention to Mark for being patient with us from the start, Amy and Natalie for the great customer service- always returning our calls, sending us photos, following things up , Jessica so talented- such a great eye sight with every details- thank you. To Jason who had a hard time with our developer but made it easy for us- designing our home beyond expectation, and of course to ROB- such a very kind, accommodating, smart Site Supervisor we can think of-! Just a GREAT TEAM- if we will be given a chance to build again – we won’t be looking somewhere else – not even a glimpse- coz TVH is really the Best!
We recommend them to our own family and friends- so why don’t you (yes you that is reading this) give it a try – you won’t regret it :)
Once again – THANK YOU and as what we said on our walk through – WE LOVE OUR HOME and you made us LOVE IT even more <3
A dream come true!!
The team at True Value Homes would have to be amongst the best in the business. They went above and beyond to ensure that every stage ran smoothly. I do not believe you could ever meet a more patient, professional and supportive team. They certainly took the stress out of building. Rob the construction supervisor was absolutely wonderful. As a first time builder having someone like Rob managing my build was a relief. He's attention to detail and management skills ensured that the end product was of high quality and delivered on time.
I also received regular correspondence from the lovely Natalie who's customer service skills were impeccable. She was always prompt in responding to any queries I may have had and ensured that everything ran smoothly.
Thank you to Vince and his team for all their time, patients and understanding in assisting me through this process.
I will be forever grateful to True Value Homes for helping me realise my lifelong dream of owning a beautiful quality built home. I could not recommend them highly enough.
Thank you so much,
Quality, trust & open communication.
Quality, trust & open communication is what True Value Homes have offered us since the first day we walked into their office. Having a stressful time negotiating a number of private builders to build our dream custom home without any viable options we were taken by surprise with just how True Value homes have literally invited us in to their family business and made the whole process quite simple and easy. It seemed nothing was too hard or not impossible and our needs were either met with yes mostly or expert advice was always given to better achieve our requirements. The entire staff at True Value Homes have been fantastic, their trades people have been excellent and the quality and attention to detail throughout the build thus far has been at a very very high standard and if there was anything that we were concerned about we were always ensured a quick rectification. From Vince (Director) whom took our build on from day one with an enthusiasm we were not expecting from a major builder to Rob the construction supervisor who has guided the build thus far with awesome management skills and a fantastic communication stream. My wife, Carmen and I are so stoked with this building experience so far and will be sad once it’s all finished as it has been a fun ride so far.
Thank you so much True Value Homes.
Ian & Carmen Stead
September 28th 2018 Update:
TRUE VALUE HOMES REVIEW
The Perfect Building Experience.
As the title suggests, my wife and I have had what we call “The perfect experience” while building our new custom home. And we mean this so sincerely. From the very first day we walked into the True Value Homes office to the day of “handover” (end of contract) and beyond we were made to feel part of a very special family. We were put at ease very quickly with the way True Value Homes kept a very open and frank communication path which constantly kept us informed every step of the way from planning to completion stage. Every phone call we made was always responded to and resolved to our satisfaction. All our specific requirements with regard to construction was either completed as per request or a more suitable alternative was presented. The quality of the build and work ethics shown by all trades was excellent. We quickly learned that True Value Homes had some very good and reliable trades. But the biggest plus for us was the degree of quality that was expected by True Value Homes whom went above and beyond our expectations and produced a beautiful home for us to enjoy into our senior years.
Quite frankly True Value Homes are a builder whom have delivered us a beautiful custom dream home from “design” to “move in” that was built with pride, quality and on time as promised. From Vince in Head Office to Rob the supervisor and his team of tradies we thank you all from the bottom of our hearts. You are all legends in our books.
Thank you sincerely
Ian & Carmen Stead
Taylors Hill, Victoria 3037.
The best customer service
They built our house on schedule and I'm quite happy with the customer service. They listened to the customer and gave good explanation with things that I didn't know about building. They were also flexible with the customized request for building. The email reply was fast responded and they fixed the things that I reported straight away within a week.
THANK YOU to all staff at TVH. LOVE our new home!
We love our new home and a BIG thanks goes to Vince, Jason, Frank, Amy, Jess, Rob, Natalie and everyone else that was involved in the build process,for all of your patience, support and understanding through out. We couldn’t have asked for anyone better to build our new home. The whole process was made stress free and it was absolutely topped of with an early handover. The quality of our home is excellent and the whole crew at True Value Homes has been fantastic to work. From the moment we met with Frank and Vince, the colours and materials selection with Jess, the great support and customer service from Amy and Natalie, through to the walk through with Rob and the great detail to attention from Jason, it has been nothing short of amazing.
Are so happy with the home that I will be highly recommending TVH to all of my friends and family that are ready to build their next or first home.
Thank you thank you thank you !!!!
Great build in Werribee
The construction of our new home was managed well and the attention to detail on the construction and finishing work was excellent. The communication process was continual and easily understood. This was combined wit regular site visits to assist with understanding of any issues that arose and decisions that needed to be made. The hand over process went smoothly thanks
Great Customer Experience! Highly recommended!
Our overall experience with True Value Homes are great.
This is our first built investment property so we would like everything to be completed with good quality and within our budget. True Value homes exceeded these expectations. The building experience and overall finish quality beats our own home built with Carlisle homes to the ground. Whenever I came to the site it's always clean and tidy. The building speed is not super fast but it worths it. When handling over the house is very CLEAN and ready to live in.
I would recommend true value homes to anyone I know who wants to build an investment property. Only downside is the design to choose from is limited and I really think they should improve that.
TRUE VALUE HOMES GAVE US GOOD QUALITY FOR AN AFFORDABLE PRICE!
Our building experience was a smooth ride from start to finish because the people working for the company take pride in what they do and work as a team. We were kept informed all the way. The workmanship and build quality was of a high standard and the house was finished on time. Thanks to all at TRUE VALUE HOMES!
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