Great range of items at a great price
Happy with the products received from Umart at a great prices. I have only shopped with them twice so far but will stay with them for the future. Reasonable price for delivery and a large range of items.
Umart's online store is easy to navigate and has a wide range of products at great prices. The graphics card I purchased was $365 cheaper than any other store during the Black Friday sales. Very happy with all aspects of my purchase.
Very long time to dispatch
I have placed my order or Nov 28th at Umart because of advertised dispatch time of 1-2 days. A week has passed and my order has not even been shipped yet. Support says that there are delays because of Black Friday, but then probably you shouldn't advertise 1-2 days on the site, right? I also did not have issues with other shops delivering in time even though I bought black Friday deals from them.
I have also not been provided with a specific answer to the question on when is my order going to be shipped.
- Verified customer
Great customer service
I initially went into the store with an idea off what I wanted and came back with something even better for around same price. Very impressed with knowledge the store person I spoke with. He was able to send my dream specification online to build department, then within a few days the build team responded and totally satisfied with setup they decided. Very easy online process. Will definitely be returning.
Convenient customizing pc system and Great customer service
It is so easy to do shopping and get my customized pc without Umart , and after I accidentally short of payment online , the customer service very helpful and let me know that I can pay the rest of the payment in store upon collection. it has been a great experience for me, i love this website , will always gonna come back and recommend it!
The best deals and the easiest website to use
The store was super easy to navigate and it even has a cart which syncs across devices, making it especially easy to make changes. The products I bought arrived quite quickly and were of amazing quality. 10/10 would shop again.
Great Customer Services
Just Great Customer Services and very helpful always very friendly and since it is my first time on buying online i did ask for a refund and got my refund back as i have change my mind but next time i will surely start to make an purchase later on in the future
Fantastic Online Experience!
It's always a worry when an item turns up faulty but Umart were super quick and responsive in dealing with my issue. Brand spanking new expensive mechanical keyboard still sealed in box had a faulty space bar. They sent a sticker to pay for postage back and within 2 days had replied that I had credit to either refund, replace, or order something else.
very disappointed, never again
i order 4 HDD a 2 weeks after ordering, they tell me they only had two left in stock and they would try to get more. Another two weeks go by and i get told they can get any more. so i get them to ship what they have and refund the difference. when i go online to search again UMART comes back up and web site list they have them in stock. i have sent them an email and still waiting for reply
To make thing clear it took a month from order to delivery, the two $800 HDD come wrapped in bubble wrap and are just ratting around 1/2 a big box with the other item i ordered. i have never seen any other computer company so poorly pack HDD's before. they was not even any fragile sticker on the box.
Good prices, excellent service
easy to navigate and sort products by price or type, phone service was good also. Found the products I was after with a minimum of fuss. Have used them regularly, would recommend.
great customer service
competitively priced products and super responsive/helpful HUMAN customer service.
some minor issues with payment and processing but thats understandable over the black friday and cyber monday weekend.
h h h
UMART - AN ABSOLUTE DISGRACE. DO NOT USE!
I request a 4500$ refund from UMART, 48 hours later instead of processing my refund they decided to still send the goods to us and thus try and force the product onto me and my wife. Over the past week since we have repeatedly requested our money back only to find that the items have arrived at our local post office today. We are now considering leagal proceedings against Umart, have reported them to the ACCC and also are in cotnact with consumer affairs. The great thing going for us is that I had the common sense to record phone conversations ...with this company and thus have a recording 48 hours prior to the items dispatch of me requesting a refund with one of their so called phone support. We have the resources to fight for our money and intend to do so. Ill keep my review updated as i learn more but Umart as of today has not refunded our cash, at least a lawyer assures us that because of the evidence we have in phone recordings an email history that all costs and our money back will be on Umart as well as hopefully fines and sanctions from the ACCC. To people considering this mob - Their are more reputable companies in Australia, especially Melbourne without me naming them. Dont make the same mistake we have.
Very easy to deal with
Finding what I wanted was very easy. I merely searched for the product, selected it and paid for it in a matter of minutes. Then what followed was surprisingly efficient up to the time I collected the item from the store. I will recommend Umart to anyone.
Fantastic prices and a service level unexpected for the price
Bought a monitor, needed to cancel because I changed what I wanted. Service response time was within an hour, polite and understanding.
This is unexpected for a store like this with such low price. Umart, keep it up, and people like me will keep coming back to you. Also, thank you so much for opening up at Hurstville so convenient near the station..
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