Abysmal customer service, long RMA turn-around, never any stock
3+ ongoing weeks for a faulty motherboard return. The store determined it was faulty and covered under warranty but thought it prudent to send it back to the manufacturer for further testing etc. Absolutely no concern for a long-term customer without a PC for 3 weeks now.
Never any stock in Gold Coast stores or products are advertised as in stock when in fact they aren't. I'm not sure whether they are trying to get rid of old, obsolete stock first but you can never get the products that you want on the day. Enjoy at least a 2 day transfer from...another store (or go to MSY instead like I have had to on multiple occasions - wasting my time and fuel). Customer service doesn't exist, no loyalty to long-term customers. I've had over 90 orders with Umart many of which being full computer builds and had been a long-term customer for many years now - means nothing to them. Trying to run your own business efficiently and effectively? Look for another supplier. 2-3 days before an order is even shipped. Yes, for online orders enjoy at least 2 day wait from what I have experienced before your order is even processed/shipped. They don't deserve your business.
I needed a copy of the receipt to show telstra that I had to buy a modem to replace the one supplied. I looked up umart on line and after providing details they emailed a copy in 5 minutes. Great service. Telstra are going to credit me the price of the router. This is after replacing their own router 4 times. If the same happens to you, just lean on them a bit.
- Verified customer
Best Computer Store in Brisbane
The new Umart website is easy to navigate and find the products I need. I'm extremely satisfied with the range and service of products available. Umart provide an amazing service and very helpful sales people. I rate it as top notch!
Perfect Service Great Products
The online store is great, wide array of selection. Great prices and always top notch customer service. Whether you are building a gaming PC or just finding computer accessories, you won't be disappointed
Quick and easy.
I like the availability of almost anything that I need. I dont like how on search result pages the actual search results are not at the top of the page, obviously promotional products are placed at the top, this is not ideal, why not just add a sorting option which allows the user to sort by whats on sale? The search results the user is looking for should be at the top of the page.
It was fairly easy to find what product i needed and add to my cart. I was also able to review the different brands on offer and what manufacturers warranty they came with. I haven't received the product at time of writing this review but I feel assured that the quality will be great from Umart.
Exceeded my expectations
Without a doubt the Umart online experience has exceeded my expectations. I "built" and ordered a system using their website. The process was clear and easy. The product was ready well before I expected it to be and i have had no problems with the build since picking it up 2 weeks ago. I highly recommend UMart.
Great Staff, Great Service
Ordered the parts I wanted for a Gaming Computer, Umart had it built and sent in only a few days. At first I had some issues with the computer (overheating) but these were false readings and after correcting it myself, the staff were very understanding and helpful and quick to respond. I've always bought from Umart and have never had any major issues with them.
Great site info plus quick postage of Item
Following the site layout was easy to follow. Everything was placed in categorical order making it easy to find what you wanted. Even the prices were exceptionally competitive relative to other online retails. Fast delivery response as well.
The reviewer stated that an incentive was offered for this review
The best saving on prices and great service
I was lucky to find Umart Online when I was looking to buy an SSD for my laptop. The price was the lowest I'd seen for the exact same product on other Australian websites I'd seen including ebay, amazon and all other major ones that are assumed to offer best deals.
I chose to pickup my order and pay in store and that went so well all the way till I collected it and was helped quickly by kind helpful staff.
I have yet to install my new SSD to judge the quality of it.
I wish Umart had more products to offer esp a variety of mobile phones hands...ets because that was the second product I was looking for and wished to find it on Umart but sadly didn't. This is the first positive review I ever wrote for a product online. I couldn't help myself recommending Umart as a gest of gratefullness and support so they can carry on the great business and everyone would be happy.
The site layout was made it super easy to find the info I was after. There was a wide range of high quality products to choose from, many that were cheaper than other stores or had good deals. Upon a mistake I made with my purchase (I did not check the stock properly), I made a cancellation of order and refund request and it was handled straight away with very friendly staff.
Super Fast Service
I ordered a number of items on the weekend from the online store. They were shipped on Monday and arrived on Tuesday - can't get much better than that!
I've been using Umart for longer than I can remember. In my experience, if they stock it, it'll be the cheapest price you can find anywhere. Their communication is great too - they always respond quickly to any requests.
One of the only places I always feel comfortable recommending to friends. Keep it up Umart!
Faulty motherboard - could not get a refund
I bought a motherboard from Umart (among other parts) which was faulty. I returned it and they said in store it would take about 2 weeks. A few days later I got an email saying it would take 3-4 weeks to work out. In the end it took 7 weeks to get it back! I kept chasing them and even asked them to give me the manufacturer's details so i could follow it up - they wouldn't, and gave me no updates. So I had to buy another motherboard instead. Now they have returned it 'fixed after 7 weeks and I can't get a refund. So I'm out of pocket $280 and have to try and sell it. Poor service. Feel like i got swindled.
Easy shopping and great products.
Online shop is easy to navigate. Lots of great products. Prices are very reasonable. Email notification when order is ready to be picked up. Friendly and knowledgeable staff at the store.
Great company, great team, my go-to for PC Parts.
Navigating the online site and store is quite user friendly, and I've never had much trouble searching items I need. The range of products is impressive and satisfactory, and they usually have the part I need in stock. Many respectable brands at very reasonable prices. I <3 Umart.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.