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Umart Online Online store

Umart Online Online store

4.2 from 515 reviews

Reviews

(384)
(29)
(8)
(11)
(83)
  • Product Quality
    4.6 (328)
  • Return Claim MadeYes (52) · No (326)
  • Shipping
    4.1 (176)
  • Warranty Claim MadeYes (63) · No (301)


Alex Tiong

Alex TiongBrisbane

  • 2 reviews

Excellent pre-sales online service

published

Very friendly and helpful pre-sales support in confirming what parts is compatible to a build I am looking at.

It was very easy to submit the enquiry and also the response was well within 24 hours.

Warranty Claim MadeNo

Paul L.

Paul L.Sydney, NSW

Wide selection, great pricing, easy pick-up location - thumbs up!

published

Umart online crops up regularly on PCPartPickers, which is where I tend to look for the best PC parts and accessories pricing. Navigating to the online store, I was easily able to set up an account and place my order. Pricing was even better than I had expected, and I was able to use the savings to pick up a further item. Being able to pick up locally, to avoid shipping fees for a relatively small order was also a big plus.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHyperX Cloud II
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Jeames

JeamesSouth East Queensland, QLD

Great customer service and great quality!

published

The online store was easy to navigate, and the live support was very helpful to ensure I purchased the right product. The customer service provided was everything you would look for.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRam 32gb
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Very convenient & competitive prices

published

I have been purchasing a lot of my computer peripherals and parts from Umart as I find the Umart Online website is very easy to navigate and use. Their prices are reasonable and competitive. A wide range of products available and I can pick up order from one of their stores which incurs no delivery charges which is excellent.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface Book 2 256GB/Intel Core i5 - 8GB RAM (13.5")
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Umart Review

published

I have used Umart for various things over the years. The end of last year and the start of this year I was working with my son on his first PC build. Needless to say I think he is stoked with his purchases and may well become a frequent shopper at Umart.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Brian

BrianSouth East Queensland, QLD

  • 2 reviews

searching is flexible and powerful

published

It is easy to find the an item of interest among a maze of products Umart sell by using the category menu. What is more amazing is that the item type can be sorted and filtered in an easy and powerful manner.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes

Dasonic

DasonicSouth East Queensland, QLD

Good prices, large range

published

Every tech purchase I make I always try and find it on Umart first, and then 95% of the time I won't find it cheaper anywhere else.

The site isn't the best but you can get around it fairly well anyway.

Always great service. I recommend it to anyone looking for computer or tech parts.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Reaper S.

Reaper S.South East Queensland, QLD

  • Verified customer

Great range of items for great prices.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Rhodian

RhodianSouth East Queensland, QLD

Always there, always reliable!

published

I am an industrial designer and CAD & CAM practitioner. I have been using Umart for most of my computer hardware for the past five years. They are a no-nonsense outfit that gets to the point and provides the quality service, products, and advice that I need to feel secure with the tools of my trade. After yet another Windows 10 problem, they had no problem diagnosing the issues and getting my machine, the heart of my practice, restored. Great job!

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
richie.hayward

richie.haywardSydney, NSW

  • 2 reviews

Good deals, great prices, free pickup.

published

If you live near a pickup store you won't find a better store in AU.

Site navigation is decent.
Range could be bigger though

I buy often from Umart and never had any issues.

Product Quality
Shipping
Warranty Claim MadeNo

Easy to find items. Descriptions are great and I like to read buyers reviews.

published

I have always found the online store easy to navigate and to find the products that I am interested in. There are always a number of options in the product I am looking at available and most have plenty of reviews to read. In all the years that I have been dealing with UMart I have only ever had one item that failed and that was quickly replaced with no fuss.

Product Quality
Shipping
Warranty Claim MadeYes
Product PurchasedGigabyte Aorus 580 graphics card
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Greg

GregMid North Coast, NSW

Great range and low prices.

published

I wanted a low cost video card for my home computer - found an ASUS card for $20 cheaper than anyone else. Fast communication as well and easy to park for pick up.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS video card
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Dhruv S.

Dhruv S.Metropolitan Adelaide, SA

Worst customer support

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Umart Online
Nick S.Umart Online

Alex

AlexDarwin

  • 6 reviews

Placed two orders, paid by paypal. No further communication. Finally looked online says order cancelled.

published

Placed two orders, paid by paypal. No further communication. Finally looked online says order cancelled. The stock selection now shows as zero. Totally confused, have to chase them up. I had put the two orders after double-checking, possibly the freight or something but very unprofessional.

Product Quality
1 comment
Umart Online
Nick S.Umart Online

Great Service

published

Site was very easy to use far better than others in this industry, had exactly what we wanted in stock. Goods were ready for us at the counter when we arrived.

Warranty Claim MadeNo
Product PurchasedLogitech MK850MK850 Performance Wireless Keyboard & Mouse

An absolute NIGHTMARE.

published

Prices are great, until something goes wrong. I'm currently going through the ordeal of returning two faulty items and it's a NIGHTMARE. They ignore their responsibility to provide a remedy and try to pass the problem on to the manufacturer. Advising them of Australian Consumer Law has no effect. They just don't care.

Spend a few dollars more somewhere else and save yourself the headache

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Umart Online
Nick S.Umart Online
Sam M.
Sam M.
Umart Online
Nick S.Umart Online

Hi Sam

We apologise for the delay in processing your warranty. Do you have an RA number we can take a look at, to see whats holding it up.


Paul C.

Paul C.South East Queensland, QLD

  • 2 reviews

Fast support for technical pre sales questions

published

Unmart have a wide range of products at competitive prices.

Their in store staff are really friendly and helpful. I'm an ex programmer and general tech head but I've heard them talking to non technical people. They tell the truth and really want a good result for clients.

I've recently moved away from the Sunshine coast to The Redlands. I contacted support for a product query. Really prompt and helpful interaction.

Return Claim MadeNo
Warranty Claim MadeNo

Good customer service Via email

published

The graphics card is amazing. Still waiting on the 'exchange' of the RAM as I ordered the wrong one. They replied to my email (emails are best way to contact; phone is not) helped me get the exchange process started.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Paul m

Paul mSouth East Queensland, QLD

  • Verified customer

Great hard drive, just what I need.

published

Easy to navigate site, great prices, large range and quality products. We’re recommended to me by my daughters IT boyfriend. Friendly and helpful staff when you choose to pick up.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLaCie Rugged Mini
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David

DavidSouth East Queensland, QLD

Great Experience Start to End

published

Was not aware of Umart until I needed a high end desk top and my IT consultant suggested they may be able to assist. Was a little hesitant due to the online nature but from first contact seeking their build recommendations confidence built. A series of emails followed checking on specs and capabilities which were all answered promptly and professionally. Order placement and deposit were all straight forward. Build was quicker than advised and the collection process was efficient. The desk top has met all my requirements. My company will not go anywhere else for our hardware/software. Great experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDesk Top PC
See all answers

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