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Umart Online Online store

Umart Online Online store

4.1 from 770 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (531)
  • Return Claim MadeYes (73) · No (526)
  • Shipping
    4.0 (281)
  • Warranty Claim MadeYes (95) · No (491)
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slowest service known to mankind

published

ordered pc on 16th. Paid for convenience of getting it built ...10 days later....still no pc in hand. I would have just ordered the parts and built it myself within a day. This is by far the worst experience I have ever had. Would strongly not recommend placing a custom build request with Umart ever.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Elizabeth M.

Elizabeth M.Southwest, VIC

Customer Service

published

- Store lies and ignores emails and concerns. Only way to get things done is to harass and that only works for so long.
- I am satisfied with my product but the whole experience has been destroyed by my experience with their customer service.
- They say they're looking at your concerns but ignore you and never email you back, even after attempted follow up emails.

Product Quality
Shipping
Incentivised ReviewNo

Great customer experience.

published

Website is easy to use and navigate. After purchase the product was quickly dispatch/delivered. Support team is also very helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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J S.

J S.

  • 4 reviews
  • 10 likes

Appalling service, lies and manipulation.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
3 comments
J S.
J S.
Umart Online
Evan S.Umart Online
J S.
J S.
Jase

JasePerth, WA

Speedy delivery and money saving bargains.

published

So I saved roughly $400 maybe more on pc parts 4 of them(spent $800 in total) . I was expecting it would be a super late delivery like everything else is lately. Then boom it was at my door within a week. Now the packaging was meh some were well protected one of my boxes was ripped into and must of been flailing around inside the box. Still will hope the part works, this could be improved. Besides that saved a lot of cash due to a short time hot deal literally had 1 hour left before it was time up. Comparing to other prices it was a bargain. Thank you guys for helping me get my pc built before Christmas not after!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedThermaltake Toughpower 750W Gold
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Grace L.

Grace L.South East Queensland, QLD

Affordable, great customer service and quick delivery to store.

published

Affordable, great customer service and quick delivery to store. There were options for home delivery or pick up at one of their stores, delivery to their store was next day.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Fast, Friendly and Easy!!

published

Easy store navigation, Friendly staff and Good pricing on all the latest PC gear.Have purchased alot from them and always super fast and efficient!!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Barry S.

Barry S.South East Queensland, QLD

Awesome order experience

published

Very easy to find the product and availability of product at the store. Pick up was easy after order online.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMonitor screen Dell
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eckfordj

eckfordj

  • 4 reviews
  • 2 likes

Wide range of products. Delivery options limited using Australia Post

published

Wide range of products and reasonable prices.
Unfortunately they use Australia Post / Startrack only for delivery who are slow and inefficient, especially if sending interstate.
Australia Post quoting that there will be delays because of covid is not really true, they have always been slow before that.
You can pay through the nose for express post if you want things sooner, or wait over a week via standard post. Using express post cancels the savings using Umart, i might as well try procure from elsewhere.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Techman S.

Techman S.South East Queensland, QLD

Umart Sunshine coast have always been the goto tech store for us.

published

Always helpful if need be-Busy but always friendly.Thanks people - you are the ones who make it GREAT.
Techman Smart Solution

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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eehay

eehaySouth East Queensland, QLD

Great Service, Friendly and knowledgeable staff

published

Quick and easy to order online, even quicker and easier when i went to pick it up instore. Walked in, gave my collection email and was given my pc case soon after that. Staff were also able to give me advice on upgrades for my pc and they sounded like they knew their parts whilst also giving my the best possible deal

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Jimmy

JimmySouth East Queensland, QLD

Fast, great customer service and good prices

published

Found a rare and great deal, but had problem with payment due to their security system detecting VPN or something which I didn't have. Called customer service and they confirmed I had been refunded and when I purchased again (after just turning off uBlock Origin) payment was successful and I received my order fast in great condition. Im monitoring their GPU's cause they have some of the best prices and quality, hoping they will restock and drop further soon. HIGHLY recommended.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedaoc agon ag273qcg
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Super Fast and awesome customer service

published

I ordered the same RTX 3080 from 4 online retailer and 2 still suggest mid to late December delivery, one suggest mid to late November and Umart has already delivered it even though it was the last one I ordered. Not only that but were upgrading me with information every step of the way so I knew how long I would be waiting when most other places said unknown ETA for the longest time.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte RTX 3080 Eagle
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jade e

jade e

  • 2 reviews
  • 1 like

Shipped so fast!

published

Seriously everyone else takes over a week to ship things, I ordered on a public holiday, they shipped the next day it was picked up and got to me (2 states away) in 2 days. I am very happy and impressed! The products themselves were perfect and are awesome. Seriously fantastic service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedThermaltake Toughpower 750W Gold
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Andy R.

Andy R.Darling Downs, QLD

Best computer store and normally the cheapest

published

I have been a customer of Umart for over 10 years.
They carry a huge range and their prices are hard to beat.
Since moving from the Gold Coast I have used their online store and have always been pleased with their fast handling and delivery.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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solfan

solfan

  • 6 reviews
  • 4 likes

Best brands, best prices, best service.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Paul C.

Paul C.South East Queensland, QLD

Good service, great range, awesome prices

published

The online store is easy to navigate and they have a great range of current PC components. Orders were processed very quickly and the pick up store isn't too far from me so pick up was a breeze. Extremely quick turnaround in store, you just present your order number and the guys get your gear. For me the prices really stood out. In Brisbane I have found prices can be quite inflated but here they are very reasonable. All in all a great shopping experience.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSI Gaming X 2060 Super 8GB
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Jackie W

Jackie WSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Love this gem of a shop

published

I find the UI on their website to be really easy to use, the range of products and the prices are top0notch. Love doing business with this crew and typically only go elsewhere if they don't have something in stock. It's always really convenient to pick up from any of their facilities as well. Great service and great specials as well.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Steve

SteveSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Our go to for PC parts!

published

Exceptional service, great prices and quick delivery/pickup. Huge range. Have bought lots of parts from UMart and always been very happy. Very friendly and will organised. Our go to for PC parts.

Product Quality
Shipping
Incentivised ReviewNo
HR

HRSouth West, QLD

  • 4 reviews
  • 3 likes

bought parts for a new system

published

they where helpful and gave suggestion of what goes together. Staff is friendly and they answer usually in good time when sending an email. worth looking at this company when purchasing equipment.

Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
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