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Umart Online Online store

Umart Online Online store

4.1 from 729 reviews

Reviews

4.1

729 reviews
5
(520)
4
(38)
3
(16)
2
(19)
1
(136)
  • Product Quality
    4.5 (496)
  • Return Claim MadeYes (68) · No (493)
  • Shipping
    4.0 (262)
  • Warranty Claim MadeYes (89) · No (458)
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James W.

James W.Sydney, NSW

DO. NOT. BUY. FROM. UMART.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Sami Mechkor

Sami Mechkor

  • 4 reviews

Umart is going down Hill

published
Product PurchasedAVM FRITZ!Box Fon WLAN 7590
Daniel P.

Daniel P.South East Queensland, QLD

Spectacularly Bad Customer Service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCPU cooler
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Andrew L.

Andrew L.Sydney, NSW

Price Gouging Nvidia Cards

published

Umart has been caught out price gouging the new 3080 series. Adding $200 to their RRP to mark it down $100 to seem like it is on sale - this was after all the products sold out. MSI has confirmed this is not correct and advised you not to buy here. Have reported to ACCC as this is illegal.

Product Quality
Shipping
Warranty Claim MadeNo

Marked up price

published

I find it disappointing that you are nearly the only major PC part supplier in Australia to mark up the prices of the new NVIDIA GPUs from the recommended retail prices

Return Claim MadeNo
Warranty Claim MadeNo
Ornum M.

Ornum M.South East Queensland, QLD

One and a half years to NOT fix a computer

published

Umart built my computer. It has never worked since they built it. They have sent it to Brisbane seven times now to be fixed. It's come back to me with the exact same problem six times! It still doesn't work and no-one at Umart is capable of finding the problem. The last email asked me if I would like help finding parts!!!!!!!!!!!!!
Umar built the computer and they would like to help me find parts to fix it! How kind.

Warranty Claim MadeYes
1 comment
Umart Online
Evan S.Umart Online

Excellent service, good prices!

published

I had an issue with a PC component I bought from them online and it was resolved pretty quickly and hassle free. They stock a large variety of products and the prices are pretty much on par / better than competitors.

Product Quality
Shipping
Return Claim MadeYes

Horrible and disgusting business ethics

published

I just don't understand what's is wrong with this business.You cannot get a straight answer from anyone customer serverce is terrible. Website is not working properly I tried to place an order and it took me more than 1 hour just to accept my order and details.

I don't recommend umart .you can find better deals online and waiting time would be the same.Trust me if you have a complain or issue with your order it is not gonna be hastle free.

Shipping
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online
Attila

AttilaSouth East Queensland, QLD

  • 5 reviews
  • 9 likes

Order, if you want to wait with no communication

published

Ordered 6 days ago in store, paid over $6,000. Started with I had to order from my phone while in store, but thats ok, minor inconvenience. The guy assured me my order will be ready in 2-4 hours, as everything is in stock. This was 6 days ago, they haven't called, emailed or anything. I called them 2 days ago, promised a call back, still nothing. Careless company, avoid them.

Product Quality
Shipping
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online
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Nigel

NigelSouth East Queensland, QLD

Always Reliable

published

I've been shopping at Umart for years. Their website has always enabled me to find what I want. They have a good range of quality high tier brand products and their prices have always been very competitive. When not immediately available, goods are available in a very reasonable time. They tick all my boxes for reliability.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Reese M.

Reese M.South East Queensland, QLD

A chore from start to finish

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online

Very good customer service

published

Nice and easy to order online, and modify order. Fast transfer for any restock items. I recommend umart is the best computer components supply in Queensland, and also the best in Australia

Product Quality
Warranty Claim MadeNo
Product PurchasedDeepCool Gammaxx L240T

Umart are the benchmark in online suppliers

published

I'v shopped with Umart Gold coast and brisbane for over 10years now with my IT support business.
There pricing is always good and freight is resonable and having the store nearby helps too.
The site is easy to navigate, (So was there old site) and the range is as comprhesive as any.
quality is great and the big important thing is when there is a problem theyare good to sort it out.

Product Quality
Shipping
Return Claim MadeNo

Buyers beware!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Umart Online
Evan S.Umart Online

Fast and Reliable

published

The online store is easy to navigate, and the search function works well. Its my one stop shop for PC needs, pricing is good and delivery is always fast and reliable.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Quality products and fast postage!

published

Everything is in its own respective category making t easy to find
Once signed up (even if your not) checkout is fast
Product purchased dose the job it is intended to and i have never had any problems with anything purchased. all high quality
very competitive prices, umart has been the cheapest on the market compared to other online stores

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWestern Digital 4TB NAS Drive
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Warnie

WarnieSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Order processing for 10 days

published

Places a Order with Umart Online on the 24-08-20 for almost $2000 and the order has been sitting in the system for 10 days as processing without being picked or sent. They say it will take 1-3 days to process. I have called them twice they just send a email to the warehouse manager asking what's going on. i don't get a reply or anything from them no communication at all. I asked today for the order to be canceled and a refund given bet that's going to take ages as well.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedComputer Parts
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My go to technology provider!

published

My online account makes it super easy to purchase. I like to standardise on equipment I buy when onboarding new employees and I can just pull up an old order, check the specs and re-order. Done!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Probook 450 G5
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Cancelled order

published

Cancelled a order took me 2 months to get my refund back. Kept emailing them but they didn't even bother to answer my questions just a generic apology msg everytime.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online
Louis M

Louis M

  • 2 reviews
  • 1 like

A happy customer again.

published

I have bought my computers from Umart since 1996 they were brilliant then as they are now, could not be more helpful with my inquiries and organize delivery to me.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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