Reviewer Photos & Videos
- Online store
Shopping is so easy and you get the best price
I have been purchasing from Umart Online for years. The range isn't huge but I always find something suitable and most of the time their products are the cheapest you'll find. All the staff in the stores are knowledgeable and helpful. The whole process is so easy and I've never had a problem.
Great value and easy pick up
I will use this store again. Well stocked, great value and service. Easy to get to my local pick up location shortly after ordering.
Easy customer experience
I was alerted to my product being in store. Once purchased it was a fast notification that it was ready to be picked up in store. I was greeted by friendly and helpful staff. Great experience from start to finish.
Excellent Customer Service
Overall experience was awesome! Excellent customer service from online staff, phone staff and the team at Milton! Outstanding customer service from Stephanie - very knowledgeable and very customer focused! Thank you once again for your guidance and advice. Pricing is competitive although would be good to see price match amazon. Warranty was resolved immediately on the spot. Everyone was willing and happy to help. Very happy overall, great job!
They abuse Australian Consumer Law and sell their customer databases to advertisers.
Many people including myself have had massive issues with warranties and returns with Umart. This includes giving refunds of only partial amounts for warrantied goods (against Australian Consumer Law (ACL)). Asserting warranty law to upper management responded with aggressive hostility leaving the only recourse to go to small claims which is not feasible. I had my personal details sold to advertisers and it was tracked back to Umart via another customer of theirs who had used a unique fake name for buying through them and as such was targeted b...y multiple advertisers via those details. Their employees at pickup centres have been overheard reading through reports like this and laughing at the negative experiences. The culture of this business and how they treat customers is downright abusive. You may get things a bit cheaper here and there but if you have a problem, it can very quickly turn into a major issue. Any search can bring multiple instance of very very shady practices. ACCC and Fair Trading have no teeth and as such companies like this abuse the market and the individual. https://forums.whirlpool.net.au/thread/2699836
Dispatch and delivery was perfect
The graphic card that I bought was dispatched within hours (I wasn't expecting it to be dispatched until the next day) and I received it the next day ... Excellent.
Just great Service
Customer service was absolutely brilliant in resolving my error. Prices are very comparable and also delivery times was really good.
All went swimmingly
Umart had the item I was seeking in stock, sent it promptly, packaged adequately such that it arrived in excellent condition.
- Online store
Great price and availability on products
Ordered a new gaming monitor for my son - availability and price were great. Email received promptly to advise it was ready for collection. Collecting from their Belmont office was super easy and staff very efficient. Parked straight outside and was back in the car within 2 minutes!
- Online store
Ordered my new PC on the weekend and it turned up on Tuesday. Very happy with how it was packed and everything turned up that was ordered. I can't fault Umart, I've been shopping here for over 10 years and will keep coming back.
Purchased online and collected in store.
Purchased online, got immediate receipt and next day notification for collection. Easy to find location, plenty parking and quick service.
- Online store
The most prompt dispatch, great service
All the good gear I needed at great prices, and order was processed and dispatched same day. And Auspost had it for me the next day. Can't do any better than that!
My PC died, it was still under warranty so I returned it to the Eight Mile Plains Store. The response from the entire team at Umart was very professional and efficient. Intel also proved to be very helpful.
Click and collect takes 3-5 days?
Wanted to buy a G3 pre made computer fast, I made sure it was in stock as I needed it within 3 days,
I selected North Ryde store it said in stock, great ! , bought it (click and collect) 3-5 bussiness days until delivery? I would have just got it delivered to my home if it took 3-5 days to collect from store or not bought it, Website need to be clearer about that has today ruined my weekend.
I’m in NSW I Called customer service in QLD and was told it was being shipped from QLD to Ryde , I could have just got it delivered to my address. Also n...
Great Customer Service
I recently purchased a Genmitsu 3018 PROVer from Umart. The machine is beautiful, the price was brilliant, and it arrived two working days after ordering! I have since placed several orders for additional accessories with similar excellent response times. In one instance only, an incorrect item was supplied. The problem was addressed immediately with a full refund for the originally ordered product which enabled me to re-order the item which arrived promptly. The shipping charge for the re-order was also waived. My experience to date with Umart has been nothing but positive.
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