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Umart Online Physical store

Umart Online Physical store

4.5 from 172 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
144
4 star
11
3 star
0
2 star
0
1 star
17

John

JohnSouth East Queensland, QLD

Well done on a difficult request

published

If you know what you are doing and need New Computer parts in Australia, Umart is excellent.
I wanted a motherboard and CPU, which required a bios update on the motherboard to work.
Umart offered a free bios update on the motherboard while I waited to ensure my system would work when I put it together.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
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Leeroy

LeeroySouth East Queensland, QLD

Great service

published

We purchase a lot of equipment from Umart. Normally everything we purchase works no worries.
I had what I thought was an issue with a CPU. Umart suggested to bring it in to test. There was no fuss and they tested it very quickly. It turned out the CPU was fine and with out asking the gave some advice on where to look for the solution to my problem.
This is great service.
Always polite and friendly.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

damo

damoSouth East Queensland, QLD

  • 4 reviews

NO STOCK ON SIMPLE ITEMS

published

Website said they had stock, went all way to underwood store and no stock
All i wanted was 4 128gb micro sd cards an everydays item lol and very common and no stock
2 x Raspberrypi 3b+ and no stock
Your store and setup is an embarasement and your employees are just plain rude and have zero carefactor or customer service, im never using your garbage store again.
Everyday common items and you have not got stock in to msy and they had hundreds of cards and went to jaycar who price matched the 55.00. Dont waste your time with these no stock cowboys

Product Quality
Customer Service
Return Claim MadeNo
Store Locationunderwood
See all answers
1 comment
Umart Online
Nick S.Umart Online
pete j.

pete j.South East Queensland, QLD

Consistently the best

published

I've been a loyal customer of Umart's 8 Mile Plains store for over 15 years. Consistently the best prices, consistently the best service, consistently have what I need in stock.

Product Quality
Customer Service
Return Claim MadeNo
Store Location8 Mile Plains
Warranty Claim MadeNo
See all answers

Best Customer Service and Product Quality

published

Umart built a custom PC (with a Ryzen 3900x Processor) for our business which was outstanding and extremely fast. Customer Service levels were excellent. Umart built our computer in 3 days which was a really fast turnaround time which was much better than we expected. Thank again Umart, you guys are the best!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
See all answers

Mark P

Mark PSouth East Queensland, QLD

Painless and easy follow support after 'out of box' failure'

published

Product range and price is a given at Umart. and normally everything works smoothly. However on this occasion I had an out of box failure of a (Gigabyte Z390 Aorus Pro WiFI mini-ITX) motherboard, which is always a disappointment you don't want to experience after you've just assembled your DIY PC.
Anyway off to Umart on Sunday morning, with the dead motherboard, explained the issue, the chap at the counter said it would be assessed and they'd get back to me. It was assessed, they got back to me Wednesday, i picked it up, installed it that day and my DIY PC is all good to go.
Which also reminds me to offer huge kudo's to Umart for being open on Sunday, as the weekend is when a large chunk of us DIY PC builders get the time to build.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
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Blake

BlakeSouth East Queensland, QLD

Very helpful and responsive.

published

The store is very easy to navigate, umart seems to offer a varied selection of computer components, helping me toward my build. I had mis-ordered a similarly named item, and the Help support was very helpful in response.

November 28th 2019 Update: Fantastic experience

While the Eight Mile Plains store is a little difficult to get to, the staff were approachable and helpful. My online and support desk experience has also been very positive and responsive. Overall I'm very satisfied as a customer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEight Mile Plains
Warranty Claim MadeNo
See all answers

Eric L.

Eric L.South East Queensland, QLD

Great price, service and staff

published

Umart has the most competitive price, gives professional advices and also very fast and efficient ordering system. Huge range of stock. Also good to use its price to match prices at other retailers.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationUmart Milton and Gold Coast
Warranty Claim MadeNo
Product PurchasedSamsung ssd
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Great Service

published

The guys at Chermside are always happy to help. The store is often busy but I'm happy to wait for such friendly staff. They have a great range of products often cheaper than other stores too.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo
Product PurchasedCPU
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Umartforlifeeee

UmartforlifeeeeSouth East Queensland, QLD

Its perfect great service and great everything

published

The products I bought were perfect great for what I do which is gaming there wAs also a huge range of products it was very easy to navigate through the store aswell my first time there is was very simple and easy.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMilton Australia
Warranty Claim MadeYes
See all answers

Ahmad M.

Ahmad M.South East Queensland, QLD

good system

published

easy to navigate the store, and satisfy the range and the quality of the products. the store is not far away from my house so easy to pickup my items.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationeight mile plains
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


zknight

zknightSouth East Queensland, QLD

  • 28 reviews
  • 25 likes

Great prices and customer service

published

Not only some of the best computer prices, Umart has customer service to match. On my last purchase they checked over my order and mentioned I'd need a motherboard BIOS upgrade for the CPU I bought. They offered to do this for free and install the CPU/fan which I happily accepted. Couldn't be happier.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEight Mile Plains
Warranty Claim MadeNo
See all answers

Sparky

SparkySouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Fantastic Time after Time. Best prices and friendly staff.

published

Fantastic service. Staff are friendly and helpful. Wait times are usually short. Items always received with no damage and all enquires online are answered promptly. Usually a lot cheaper than anyone else whether local or online.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
See all answers

gt_fan

gt_fanSouth East Queensland, QLD

Great service

published

Placed order and was ready in 2 days for pickup. Staff were very helpful when I made changes to the order. At reasonable prices plus a happy experience. Thumbs up.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChermside QLd
Warranty Claim MadeNo
See all answers

David K.

David K.South East Queensland, QLD

Great service

published

I had excellent service in there story they where very professional and where kind enough to hold an item for me while I got money sorted all in all I love the stores and their staff are amazing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationUmart Chermside
Warranty Claim MadeNo
Product PurchasedRtx 2080 ti
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Seamus B.

Seamus B.South East Queensland, QLD

love Umart

published

range is very good,has all the product you are looking for and also great pricing. Staff are amazing and very helpful. Store is easy to navigate your way through and also the products on the shelf look cool

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeNo
Product Purchasedrx 5700
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The reviewer stated that an incentive was offered for this review


Duncan U.

Duncan U.South East Queensland, QLD

Great experience

published

Umart have great prices and great customer service. Some other stores can say that they have one of these attributes, but it is rare to find a retailer that has both. Great experience all round.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo
See all answers

Great service

published

Ordered AOC monitor and paid on pick up...Great service and prompt response..picked up at physical store within couple of days..will order again..good offers and discounts..keep up the good work guys

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRyde
Warranty Claim MadeNo
Product PurchasedAoc monitor
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  • Verified customer

Nice and easy

published

It was very easy to navigate to the store and i got a range of products of choice in fair pricing so happy with it. It was very nice experience so hoping to buy again.
Thanks

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRyde
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Easy to order, great prices, then quick and friendly pick-up in store

published

Umart always have a great selection of products at fantastic prices. The online ordering system works well and then you can have the item delivered or get them to get it ready for convenient pickup from your local store with support from the friendly staff

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChermside Qld
Warranty Claim MadeNo
Product PurchasedMicro SD memory Cards
See all answers

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