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Umart Online Physical store

Umart Online Physical store

QLD, NSW
4.3 from 324 reviews

Reviews

4.3

324 reviews
5
(253)
4
(20)
3
(1)
2
(3)
1
(47)
  • Product Quality
    4.6 (277)
  • Return Claim MadeYes (36) · No (247)
  • Customer Service
    4.3 (298)
  • Warranty Claim MadeYes (68) · No (210)
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Jack M.

Jack M.South East Queensland, QLD

Amazed how far umarts customer service has fallen...

published

up to 6 days wait I've seen... while at the same time being promised "2 to 4" hours is completely unforgiveable. I ordered 2 simple items. #4838586
Over 4 hours ago...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
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1 comment
Umart Online
Evan S.Umart Online
Shaanan

ShaananSouth East Queensland, QLD

Horrible place. Monopolized computer part sales and still bad at service. Worst type of company.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online
Tracey

TraceySouth East Queensland, QLD

Horrible and disgusting business ethics will never shop with Umart ever again

published
Customer Service
Return Claim MadeNo
Store LocationUmart Milton QLD
Warranty Claim MadeNo
Product PurchasedThunderX3 BC3 Gaming Chair Black/Cyan
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1 comment
Umart Online
Evan S.Umart Online
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Katrina

Katrina

  • 2 reviews
  • 8 likes

Great Service As Usual

published

Always get the great service I have come to expect from Umart and not only at this store.
Fast and easy click and collect. Order is always ready quickly for pickup from the friendly staff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton QLD
See all answers

Umart are helpful, friendly and the best local PC store

published

I went into the store to seek assistance on my personal build. I was willing to pay, but the Umart guys fixed it with a smile. Highly recommend this business.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo
See all answers

Efficient, friendly, professional.

published

Have been shopping at umart for years. I've always found them to be professional, courteous, efficient and their prices are always ultra competitive. I alwaysrecommend these guys as one of my first options when it comes to buying computer parts.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeYes
See all answers
Bill

BillSydney, NSW

  • 21 reviews
  • 5 likes

Umart is my main PC parts supplier

published

I use Umart as my main PC parts supplier,
Was there again the other day & to be frank about it ... they are, as always, the most helpful & polite PC shop to deal with, I also used their 30 Day Change of Mind Returns Policy & was even able to pickup the order that I had just placed a bit over an hour earlier ... that's got to be as good as it gets during these covid times

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Ryde
Warranty Claim MadeNo
Product Purchasedintel i3 10100
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High quality product with competitive price

published

I was upgrading my old notebook computer and ordered DDR3 rams and SSD drive from umart online. They worked perfect for my old notebook computer. The items were ready for pick up soon after I placed my orders online. The customer service at the Milton store is excellent. I am very satisfied with the range of products available and the quality of the products with competitive price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
Product PurchasedDDR3 rams and SSD drive
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dylanlt

dylanltSydney, NSW

  • 9 reviews
  • 4 likes

Literally perfect

published

A store with its own parking, in a convenient central location but off the main road. I go there to collect and have never had to return anything. Even the packaging I always in perfect condition. There's also hardly ever a need to wait because their system or order numbers and stock packing is very efficient. I have bought many products from here over the years.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Yash

YashSouth East Queensland, QLD

  • 2 reviews

6 days and still not processed

published

Ordered ubiquiti access point 6 days ago via zippay and still not processed. Called customer service and they have no clue. Followed up multiple times but no use. At the end they gave an excuse that their systems have been upgraded recently and that's the reason.
There's virtually no coordination between teams at Umart. Pathetic!!!
Finally ordered at Computer Alliance and it was ready to be picked up within 15min.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online

My first choice for computer components

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationEight Mile Planes, QLD
Warranty Claim MadeYes
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Number 1 choice for PC parts

published

When people ask me where to get parts and accessories for their computer, I most often recommend umart. Their prices are routinely $20 to $30 less than other stores, and I’ve never had an instance where I’ve ordered something only to find out “it’s not in stock - how about this more expensive alternative” like at some big department stores.

If you know enough to be ordering a part rather than a complete system, check out umart.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Matthew

MatthewSouth East Queensland, QLD

Worst service ever

published

Paid for an order on Monday at 10 and was told everything was in stock. Still not available for pick up lunchtime on Thursday. Call centre can't tell me why, terrible service.

Customer Service
Return Claim MadeNo
Store LocationMilton, Brisbane
Warranty Claim MadeNo
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1 comment
Umart Online
Evan S.Umart Online

walked in at 11:20am and my order was ready for collection at 11:30am super quick service.

published

Umart staff were very quick to service my order in these COVID times. They used social distancing and limited their contact but still providing good customer service. Everything just seemed to flow easy with no issues...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton QLD
Warranty Claim MadeNo
See all answers

Great place to get parts to build a powerful computer at an affordable price!

published

Staff very friendly and knowledgeable. All your computer parts and accessories easily found online and you can check out things in store. All products are excellent, no matter of your budget.

Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
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Andrew S.

Andrew S.South East Queensland, QLD

  • 2 reviews

Service is now very bad and misleading

published

Have been a long term umart customer and prices and order processing have always been great. But placed a $150 order last week. All parts in stock at Milton. New process is they take your money up front now. Four days later not a peep about collection despite follow up with order call centre. Everything supposed to be in stock? Hard to believe. Interesting that it only took 5 minutes to cancel the order talking to their overseas call centre. Now picked up my items from a local electronics shop off the shelf. Cost a few dollars more than umart but at least I knew what was happening. Customer service at umart has gone way down. Hope they manage to bring it back but I will stay away for now.

Customer Service
Return Claim MadeNo
Store LocationMilton queensland
Warranty Claim MadeNo
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1 comment
Umart Online
Evan S.Umart Online
meeka_inc

meeka_inc

  • 2 reviews
  • 3 likes

Excellent customer service - 5 stars!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationUmart, 8 Miles Plains, Brisbane, QLD
Warranty Claim MadeNo
See all answers
Casey

CaseySouth East Queensland, QLD

Absolutely terrible service with customer support

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
Product PurchasedGigabyte Geforce rtx 2070 super gaming 8GB OC GRAPHICS CARD
See all answers
1 comment
Umart Online
Evan S.Umart Online
Luke Baltzer

Luke BaltzerSouth East Queensland, QLD

Great prices and friendly service

published

I picked up my first computer built here over 6 years ago and over the years have bought bits and pieces from the store, prices are always great and the click and collect speed is always fast and easy. I highly recommend the Sunshine coast Umart store to anyone needing something computer related

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
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CHRIS

CHRISSouth East Queensland, QLD

Great Pre and Post Sale Service

published

Umart staff were very knowledgeable and helpful when I was selecting components for a new PC build. The online ordering process is very straightforward and I received a prompt notification when the goods were ready for pickup. Unfortunately, I had a bit of trouble with the build and Umart's technical help was able to put me back on track.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton, QLD
Warranty Claim MadeNo
Product PurchasedAMD PC Components
See all answers
Page 1 of 17
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Questions & Answers

Peter

Peterasked

QLD, Sunshine Coast

Is HP laser jet pro M130fw(G3Q60A) Multifunction Printer @ $259 available now and will you deliver to Currimundi?

1 answer
Umart Online
Evan S.Umart Online

Hi Peter,

Yes, we currently have this on sale for $259 and delivery is available. You can create your order on our website and once processed, we will get it out to you as soon as possible.

Joelk

Joelkasked

Physical store

Can you please tell me what is the difference between ux 362fa - el205r AND ux 463fa - ai060t

1 answer
Umart Online
Evan S.Umart Online

Hi Joel

For product or sales advice please contact us below and a product expert will be with your shortly: https://help.umart.com.au/hc/en-us/articles/217006277-How-can-I-contact-Umart-Online-by-Email-

Get an answer from our members and Umart Online representatives

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