Umart Online Physical store
Verified619 reviews
Went to the Mansfield store since the Eight Mile Plains store was being renovated. A simple order of 3 items took them almost an hour to bring out. Got home and the 4 tb Western Digital Red Hard Drive that I bought - mostly due to it higher duty cycle and warranty was 'dead on arrival'. I returned it with ir packaging within a week and it was… Read more
confirmed to be dead in the Milton store. They said that it had to go back to the manufacturer for confirmation of the fault and a repair or replace. It is almost 2 months and I have received 2 emails - neither outlining a return date and no replacement or refund in sight! There is no response to any emails. The customer service is appalling. I will never buy from here again and warn anyone else to avoid them.
Do not fall for their 'guaranteed timeframe of half an hour' when you order from their Mansfield 'robot store'. Have literally waited 7 hours during business hours and my order is still not ready. Absolutely false and misleading behaviour by these clowns. Show details
Review for Umart online as whole. Bought 3 toshiba 20TB HDD. Hdd shipping box opened as soon as I got my external HDD exclosure to install the Toshiba HDDs a few days after getting Hdds. On opening box noted all HDD enclosures damaged. 2 of them the metal enclosures had dents, 1 the part for the PCB board was cracked and bent. All 3 returned to… Read more
Umart in store and asked for a refund. Told they had to send it back to manufacturer for assessment and would take up to 3-4 weeks . What assessment exactly I'm not sure? Poor packaging has lead to damage somewhere in transit which is obviously the case seeing how all 3 drives came out of the box damaged. 2-3 weeks after returning I get an email saying it is manufacturer and they are still assessing. What are they assessing exactly? I should not have to accept any sort of damage small or big to a brand new product I paid for. Called Umart after 3 weeks and was told they had no further updates. Requested refund was told we will put it into file...
Called Umart again today. Once again told at manufacturers with no updates. Asked for refund again once again told it would be put into my file. I was willing to wait for a while but now after more than a month since my warranty return I still have no Hdds, no refund, no idea when I might hear back from them. It is not my problem that the Hdds arrived damaged that should be an issue with Umart and delivery company(I'm sure they have insurance) or the manufacturer. I've asked for some sort of response by today which I'm sure won't happen.
Don't buy from this company if you expect any customer service when it comes to warranty related claims. This seems to a constant theme with Umart if you look at the reviews. They even had to put out and official statement on their webpage for clarification of warranty handling because of some bad press.
ACCC complaint to be lodged shortly. Seems like a fairly common thing for Umart just looking through some of the reviews.
Reviews with attachments
It's been 2 months but the refund still hasn't arrived. I've called and messaged them again and again. Stay away from this terrible store. Show details
My recent warranty experience with Umart was deeply frustrating and highlights significant systemic failures within the company. I purchased a new APC UPS unit that developed a critical fault within 48 hours, complete with alarms and a "Replace Battery" warning icon. I provided undeniable proof: photos of the error on the display, excerpts from… Read more
the manufacturer's manual stating the fault required immediate action to prevent unsafe battery corrosion, and even evidence that the unit's own internal 'EVENT' log had recorded the failure.
Despite this clear evidence, the unit was initially evaluated as having "no issue."
The real failure, however, is Umart's internal communication and support system. Attempting to resolve this was a nightmare. Calling for three consecutive days led to support tickets being created, but they were completely inaccessible in my online account, leaving me in the dark. My detailed email containing all the proof was, for some reason, unable to be forwarded internally to the warranty team. It felt like my evidence and efforts to communicate were disappearing into a black hole.
This isn't an isolated incident; it's part of a frustrating pattern. In the past, I asked them to perform a simple cable swap on a system they had for diagnosis. They proceeded to lose the new cables I provided them, refused to take any responsibility for the error, and left me with no cables for a new system build. Their mistake and lack of accountability forced me to buy an entirely new PSU, as purchasing replacement cables was nearly as expensive. I've also had another expensive system purchased from them fail well before what is considered a reasonable lifespan.
While the warranty staff I eventually spoke to were polite and professional, they are being severely let down by broken processes and a history of unprofessionalism from other staff. The entire experience was so draining that for my latest major system purchase, I deliberately chose a competitor, even though Umart was the cheaper and local option. The potential savings are not worth the guaranteed frustration. I sincerely hope I never have to purchase through them again.
Upgraded my PC with Umart in Mansfield, quick and clean process, recommend anyone looking for advice or to purchase PC to head over to Umart in Mansfield. Show details
I Bought a G5 Ryzen 5 5600 GeForce RTX 4060 Gaming PC From Umart online store in Croydon, Adelaide and I couldn’t be happier. The quality of the PC and the fair price I paid I’ll be going back there for all my gaming accessories. I’ve linked all my gaming accounts and I’m online and ready to play Baby!!! Play on PlayA!!! Show details
Latest follow-ups
I have a custom desktop PC from Umart and it shut down and stopped working. Still under warranty so I took it back to the store. Motherboard is the… Read more
issue and they told me it would take a month. Almost 2 months later I can't get an answer on when it will be fixed. I call Support and they tell me nothing except someone will get to me in a week with more information (have done this multiple times). The update I got this morning (a week after I contacted them) was to tell me they had no further information!! I am a small business and rely on this computer. Just not acceptable! On a side note, when I took it back to the store, the person behind the counter straight away asked me if it was my son's computer?!! I'm a middle aged woman, so obviously it couldn't be mine (it is)?!! Then when I told him I couldn't boot it up and it gave a particular error message, he asked me if this problem had existed since I first got the computer (2 years earlier)?! Yes I have been sitting with a non working computer for 2 years. I mean what incompetence!!
Follow-up · I had tried, during the process, to ask if I could put through to a Senior Manager in Support and was denied. I also asked to speak to someone at the Store directly and was denied that also. It used to be possible to call the store directly, now it goes through to Support. So my escalation was to to publish a review and as a result of the review I… Read more
Follow-up · See above follow up. Some good staff at Umart, but let down by Warranty Team and some of Support.
Positive reviews
I had such a positive experience with Mathew at the Gold Coast store. He was professional, patient, and incredibly helpful and super knowledgeable - going above and beyond to make sure I received the right product and understood exactly how to use it. His customer service stood out as genuine and outstanding, and he resolved my issue quickly and… Read more
without any stress.
Thank you, Mathew, for your incredible support, it’s rare to find this level of care and expertise these days. Highly recommended!
Incredibly helpful, really willing to spend the time to help me figure out what I needed. Helped diagnose a problem. Everyone there was friendly and easy to deal with. Amar was amazing, I learned a lot from him. Show details
MPG 341CQPX QD-OLED – Decided to upgrade to an OLED monitor and purchased the MSI MPG 341CQPX QD-OLED. Absolutely beautiful screen, blown away by the colours compared to my previous IPS panel. The 244hz is buttery smooth and a nice upgrade from 144hz. Show details
Negative reviews
Ordered at 3 30 pm they didn't even bother ordering it so have to until the next day just to get something i paid for......Disgusting customer service do better. Show details
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bought 1 for B+M key sata but got wrong type on 16Dec25 (order 7619163). Rang up the woman [3.26pm and 4.17pm] said i could ask for $ back. Went to Milton Umart met [only] man with broken arm [with blue armband]. He said cannot exchange for B+M enclosure as seals were broken, they cannot resell. As I started to walk out, he said my ssd harddisk… Read more
could fit. Then he fit my B+M harddisk to NVMe enclosure, tested it then said it worked. Went home tried on Windows and Linux...it did not work. Now I realised he forced it so the enclosure damaged so I cannot return, it may also rendered my harddrive useless. Well done Milton Umart, Qld.
they make everything so hard. I have a faulty GPU they have clearly briefly tested and this has return result no fault. They have now threatened me they will charge me if sent to manufacturer and no fault, they treat you like your a fool and you have purposely damaged your own card to return. Show details
Recent reviews
I submitted 5 requests to talk to someone about a computer system they were selling. No one bothered to get back to me after 2 hours. It makes you think , what if I had a problem with a product from them ? no one is available to help. Years ago at Milton you could go in , choose something and pay for it. Now everything is online , and with NO service. I will buy a complete system elsewhere . half a star . Show details
My partner purchased a screen monitor from this store, and when we got it home and unboxed it, there was a large, obvious scratch on the screen. It was clearly a manufacturing fault. We returned the monitor to the store the same day, with the packaging, everything the way it came, but instead of simply replacing the faulty product, we were told… Read more
it would need to be sent away for assessment. This is completely unacceptable for a brand-new, faulty item.
It has now been two weeks, I’ve called multiple times for updates, and I’ve had zero communication from the store. The lack of customer service and accountability is appalling. At this point, I will be lodging a complaint with the ACCC.
Mother board sent in for repair ( faulty), online phone operators couldn't tell me anything useful after 6 week wait. I have to drive in physically to find out if they have done anything at all to the board. Problem potentially still isn't repaired. They claimed bios updated which I have already done before unit sent in for repair. Avoid at… Read more
all costs they guys will take money and waste your time for repair. Front Desk guys are awesome though.
Utterly woeful warranty policy if something goes wrong. I am posting this review in the hope I might actually get a meaningful response…. For the poor Umart employees whose job it is to trawl this site hosing down fires my RA number is 273022. Purchased a brand new motherboard, CPU and RAM in July 2024, and within a few months the system started… Read more
becoming unstable before completely refusing to boot up in March 2025. I narrowed the problem down to one of those three items but couldn't troubleshoot further.
29 March - Took it all in for a diagnosis and possible exchange or refund, and was told they would look into it and it might need to be returned to the manufacturer. I asked for an exchange and was told it had to be assessed first.
1 April - Received an email approving the warranty claim and that motherboard was to be sent to the manufacturer for assessment / repair
(3 weeks - No communication)
22 April - I email asking for an update - No response.
24 April - I called them asking for an update - I was told it is with the manufacturer being assessed and they will follow up to get an update from them. I asked about a possible refund or exchange instead of a repair and was told that is not possible. I raised the issue of Australian consumer law, where I believe this would be classed as a major fault and therefore should be entitled to an exchange or refund but was told I was incorrect. I asked to speak to a manager and was told they weren’t available but was promised one would call me within the next hour.
No call.
End of the day I received an email repeating that it is with the manufacturer and that I am not entitled to a refund or exchange.
29 April - I received a system email saying the motherboard has been dispatched to the manufacturer, for assessment and repair, 31 days after it was returned to the store.
3 May - I sent another email asking for clarification on when the motherboard was shipped to the manufacturer and contact details or repair number so I could get an update directly from them.
4 May - I received a response saying someone is looking into it and they will get back to me. No further response.
10 May - as of writing, still no response.
Having read through a number of reviews - there seems to be a striking similarity from anyone who has had the misfortune to return a product under warranty.
I'm no lawyer, but If something entirely stops working within the first year, I'm pretty sure that would be classed as a major fault. That places the responsibility on the retailer - i.e. umart to offer a replacement or a refund. Not to fob us off onto the manufacturer and say it's out of their hands. To anyone who has read this far thank you, I am lodging a complaint with NSW fair trading and would encourage anyone with a similar experience to do the same.
Buyer beware. Good if nothing is wrong with your purchase, but useless if something is faulty. Bought a monitor in store on 4th February 2025 - noticed backlight bleed on the edges of the screen. Took the monitor back to store. As the storesperson was unable to test for the backlight bleed correctly, it was packaged and sent to Umart technical… Read more
support for investigation. No response until I pestered them on 22nd March - the response I got back was that it was being looked by the Warranty team(?). Its now 8th April and still no answer from Umart. For comparison, I had a similar issue after purchasing a monitor from Scorptecin 2023 which was replaced within 2 weeks. Pathetic support from Umart.
I purchased a motherboard that failed to power up from the moment I first installed it. i returned it to the store i purchased it from and they began the warranty process, advising me that it may take 4-6 weeks and I may be liable for a cost of $60 I am at fault somehow. It has been almost three months now. While Umart responded to the first… Read more
followup message I sent they have ignored every attempted contact after via their dashboard as they do not provide any contact numbers other than a 1300.
I have brought a new board since which worked perfectly from the moment I put it in as clearly nobody can wait three this long to get their computer going. Beyond disappointing - it's theft.
Just some feedback on purchasing spend – I have buying from Umart for many years and found their prices and service are good, but over this last year other pc retailers are offering more flexibility with payments and our family has reduced our spending at Umart and purchased products from their competitors - why because as my sons are getting older now, we guide them to use Afterpay as… Read more
most retailers accept Afterpay now, Umart is the company that don’t have Afterpay, sure they have PayPal, but it’s more convenient to use Afterpay to teach our kids responsible spend habits and budgeting, so come on Umart accept Afterpay then we don’t have buy the competition
Find out how Umart Online Physical store compares to other Electronics & Computing Shops
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If it requires effort, they wont bother – Refused $8000+ build because it would require some stock coordination. Unlike in the past, as a customer you are now made to feel like a number and an inconvenience. Im sure this attitude would translate to after sales support too. Cheap prices arent worth the risk for when you will eventually face some problem. Used to be the #1 recommend in Brisbane. Now its one to avoid. Show details
Terrible store owner and products sold – A friend bought a motherboard (Gigabyte B550M K) for her son who wants to build his first computer. They purchased various components from different places, some second hand. But the motherboard was purchased to this store, Umart in Croydon. They contacted me because they could not connect to their network. I checked the build. Although… Read more
amateurishly assembled, I repeated all the steps with a professional attention and better cable management for the small case they had. I immediately found that the network port was faulty. My friend went back to the store asking for a replacement. She was told by the shop owner, who was near rudeness and absolutely no inter-personal skills that the motherboard was "scratched" and had to be sent back to the manufacturer for repairs, which might not be under warranty!!! Well, after 40 days waiting, Gigabyte responded to Umart that it is ok to refund as they did not even sent another board! That was a few days ago. My friend purchased another motherboard from the same seller, the MSI B550M-A PRO. Her son rebuilt his new computer hoping that he could finally start gaming on his machine... He could not even start it. They asked me to check it. Today I found out that one memory slot was faulty, sending the 3 beeps when starting the engine! They asked me if I could come with them to the store as maybe I could push things a bit... We arrived at the store. We first asked for a product return, but Thommas, the young staff there said that because the box was opened, he could not proceed to a return. I then asked if he could test it, especially the RAM slots. With friendliness and professionalism, he agreed to proceed and he also discovered that one 1 of the RAM slots was working. The other one is faulty... Thommas went asking for his boss (no clue about the name of this man). The boss came out, not even a look at us, not even a "Hello" or a quick chat. He immediatly tried to find any mistakes we might have made, claiming there was thermal paste on the CPU socket that should not be there. I immediately told him to stop right there because when only 1 memory module is in the working slot, the computer boots just fine on their test bench. So that thermal paste could not be the culprit. Only with the ram module in the faulty slot, we heard the 3 beeps immediatly. He kept saying he was not happy about that thermal paste... But he returned to his back store hide-out and never came back out, leaving Thommas to deal with the customers waiting and with our problem. My friend wanted to have an immediate refund and get out of this shop. Thommas who said that unfortunately, because it is a fault, it has to be processed through the manufacturer MSI warranty and be sent away for assessment. I recommended my friend to purchase a motherboard from Amazon as their return policy is very smooth, which is Amazon strongest service point. My friend's motherboard has 3 options: 1. MSI discards the motherboard and agrees to the refund 2. MSI ships a brand new replacement motherobard and my friend can then immediately claim a return with a box that is not open. 3. MSI fixes the RAM slot issue and send this same motherboard back, in which case, there is no refund possible for my friend. Can you imagine having purchased 2 motherboards from the same seller and both coming with faults out of the box??? We felt totally let down by the owner. We would think keeping customers happy is the main thing for any business. He has definitely lost us. Thank you there was Thommas. Thumbs up for this young man.
My friend visited that store again recently and she was very surprised that there is now a new… Read more
Great service from staff at Umart Milton – Great service from Terry and his fellow staff in sorting out my computer problem. I strongly recommend Umart Milton for their professionalism, service and products.
Don't waste your time to visit Umart local stores – I went to Umart (a computer store) at Mansfield, Brisbane to purchase something a couple of weeks ago. The salesman refused to serve me because I didn't want to provide him with my email address and didn't want to set up an online account with Umart. I had to leave with empty-handed.
Terrible Service – My experience with Umart has been an absolute disaster, and their customer service is beyond pathetic. I went to the Chermside branch to buy a gaming monitor for my PS5, and the staff recommended the MSI G321Q as the "best" choice. Trusting their so-called expertise, I bought the monitor, only to find it was a complete joke. It couldn’t handle HDR… Read more
properly, and running it at high settings caused horrific pixelation. This was not just a poor recommendation; it was a fraudulent attempt to sell me a subpar product.
I returned to the Chermside branch for a refund, expecting at least a basic level of customer service. Instead, I was told that they would send the issue to the warranty team and email me. Two weeks later, I received no updates, and when I finally followed up, I was told that they couldn’t do anything. Every day, I called, asking for updates, asking if a temporary monitor could be provided, or if I could simply get a refund. All I got were empty apologies and endless excuses to “keep waiting.” It was clear that they had no intention of solving the problem and simply hoped I’d give up.
According to the ACCC, if a product is unfit for its intended purpose, a refund is legally required. The monitor I bought was completely unsuitable for the PS5, and I had been sold this trash under the false pretense that it was the best option. The staff at Chermside recommended it, and I was going to buy a more expensive model. Instead, I trusted them and bought the MSI G321Q, which turned out to be a total waste of money. It couldn’t even deliver basic HDR performance without distorting the image. So, I looked up Umart's refund policy and saw that if staff recommendations led to the purchase, exceptions could be made. I decided to take my complaint to their Mansfield branch, expecting at least a shred of competence.
The experience at Mansfield was even worse. I asked for a refund, explained that the monitor was clearly unfit for purpose, and requested to speak with someone in charge. I was told there was no manager available, and that everyone was “too busy” to help. This is the same excuse I heard for TWO WEEKS, both on the phone and in person. When I finally pressed the issue, I was told that their technician had “already tested” the monitor and that it was fine—despite the fact that it was clearly malfunctioning. I brought my PS5 to the store to demonstrate the problem myself, and only then did they admit there was an issue. But instead of offering a solution, they blamed my HDMI cable, even though I was using an HDMI 2.1 cable that supports 8K. They swapped out their own cable, and the problem persisted. But they STILL refused to issue a refund.
At this point, they told me I should just take the monitor home and use it at a ridiculously low resolution with HDR and sharpness turned off. They basically told me to accept a broken, substandard product that couldn’t even function properly with the PS5—essentially saying, “It’s not our problem.” No accountability, no solution, just an unwillingness to admit they sold me defective equipment. They claimed it wasn’t their responsibility, and their policy was just “different” from other stores. Well, I guess that's one way to say that Umart doesn’t care about customer satisfaction.
If I had bought a product from ANY other retailer—JB Hi-Fi, Big W, or even Bunnings—I would have received a full refund on the spot, no questions asked. Instead, I was stuck dealing with Umart’s pathetic, arrogant staff and their outrageous refusal to take responsibility for their mistakes. They advertise themselves as Australia’s #1 computer store, but they can’t even process a simple refund for a $370 monitor. It’s all a joke. The entire experience has been a complete waste of time, and I regret ever setting foot in that store.
In conclusion, I wouldn’t recommend Umart to anyone. Their service is a disgrace, their policies are a joke, and their staff are utterly incompetent. I still haven’t received a refund, and I doubt I ever will. Don’t make the same mistake I did—stay as far away from Umart as possible.
They don't have a clue! – Update on my previous review - I gave great reviews of Hasan because I thought he'd fixed my computer but 2 months on it's not what it seems. At the time I've asked for an increase in storage so had 1TB added to my computer but he's taken it upon himself to clone my C drive to the new added 1TB drive and now I have two copies of whatever was on… Read more
my C Drive. Why?? I am unsure. I had to call a mobile techy who couldn't understand it either. Now I have to spend more money sorting out the mess he's made. What a waste of money. Seriously... I won't be going back ever again!
Honesty and ethics – I built a new computer 6 months ago from parts purchased at Umart. I started hearing strange noises coming from the power supply a couple of months ago. This was an intermittent fault...so these are the hardest to replicate from a warranty perspective. Found staff at Umart Chermside to be very helpful. I purchased a new/better replacement power… Read more
supply and they refunded the old one under warranty. No hassle and for me, it was the most efficient way to fix this annoying intermittent issue. Top marks to the two gents I dealt with today (9:30am - 4/12/2024). I would recommend this store....honesty and ethics are a rare commodity these days!
Thank u Hasan – Hasan was amazing. Talked to him about an issue i had the computer i had Umart build for me in 2019. No-one listened then about a faulty graphics card. He checked my unit out, found the graphics was garbage and helped me pick parts that now enable my computer to work without any issues. He was very helpful, patient, and provided the best customer… Read more
service Ive received for a long time. Definitely recommend... Update: Unfortunately Hasan duplicated my C drive into the new memory I bought so ended up with 2 copies (i.e. wasted storage). I ended up having to engage DAVID FISHER THE IT GUY to sort it out for me as Umart didn't care. Won't bother going to Umart again for a computer build in any shape or form. I also used PC Haven to build my sons computer - amazing work...
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Update: After sending 2 more messages Umart eventually refunded the cost on April 14. But took way too much effort to get a refund for a faulty item