very easy online to navigate to the store which was closest to where i live.
The range was extensive but with the stores assistance and online assistance i was able to purchase what i needed to upgrade my desktop.
i am very satisfied with the hardware i purchased to run Flight simulator 2020 at its highest level.
Multi items purchased for computer build
Website is easy to search and navigate. Prices are always excellent. Items were available for pickup quickly, a day or two after ordering - depending on stock. Location is very convenient for south-siders.
My first choice for computer components
The store is in a convenient and easy location for me to get to because I can drop in on my way to work.
I am very satisfied with the range Umart stocks and can usually find everything I need in the one store. This is convenient and saves me time because I don't have to go to several places to get everything.
Being able to look for, see what is in stock, and order on-line what I need is also very convenient.
This makes for quick, in and out shopping, which is ideal for someone like me who just wants to get what I need and go.
As far as the prod...
Excellent customer service - 5 stars!
As a non-techy person looking to purchase my son his first gaming computer, the task seemed daunting and overwhelming! The staff at Umart (8 Miles Plains, QLD) were not only brilliant in providing excellent customer service, but were so helpful and patient in providing expert opinion and product suggestions.
After making our purchase, and having to come back to refund a product, it could not have been more straight forward and stress free – these guys are awesome!
I looked at numerous other computer companies and felt like I’d been given the ...brush-off, they were unapproachable or pushing their own products. If you’re looking for experts who know their stuff, quality products and fantastic customer service – Umart, 8 Miles Plains is the store to go to! Very happy customer – will be back!
Selected and paid for products online. The 'come and collect product' email was received from UMART same day. When collecting, I was inside the store for under 3 minutes. Everyone followed the social distancing markers on floor so no worries there.
Great Store, good service, good prices
I've been buying from UMART for over 10 years. Their prices are always great, but I have found that I am so happy with UMART now I don't even bother checking other stores. I've probably spent 1000s of $ over that time
It's easy to find the products on their website and then pick up in-store
The few times I have had parts fail, it has been a simple process, never had an issue getting replacements under warranty.
I have used both physical stores at Eight Mile Plains and their online service
I know some people may have a different opinion but after buying from UMART for over 10 years, I've never had a problem.
Terrible service and return policy
Bought a Dell monitor from them, came with physical damage out of the box and refused to refund or replace until the manufacturer approves. Was told to wait for 3-4 weeks for an email notice. Nothing came in after 5 weeks so I rang up and said I was eligible for a refund, no money was received a week later, so i rang up again and finally it got sorted out.
The original Dell I wanted is now out of stock so I got 2x acer monitors instead, both screens had problems and is now going through the same 4 week wait again, despite the sales staff agreeing there is clearly something wrong with the screen.
Scored a return customer for sure!
Bought a few products online being a bit over excited to order just slammed some things in my cart. After buying the parts and looking a bit more into what motherboard I had I realised a part I had bought was incompatible. Called up and asked about their return policy and they assured me it was all good to return and replace. Went to a store the day of receiving my order and had a refund and replacement sorted within 10 minutes. It was quick and easy. Prices were really cheap, customer service was awesome and they gave solid advice when asked so yeah all around solid experience and I'll definitely be returning.
Good to smile
Great. Very satisfied. You know, smiles are free to produce. It would’ve been nice to receive one on pick-up. Such a small thing I know. But also such a big thing for happy customers.
Great customer service and good prices
Bought some RAM sticks from Umart however had issues with it causing blue screens on my computer. I was able to identify that the blue screens only happen when XMP profiles are turned on.
I went into store and asked why the XMP profile could cause blue screen errors. The knowledgeable staff were able to identify that for XMP profiles to work stably, the RAM sticks need to be on the motherboard's supported memory list.
Truth be told, I should have checked whether the RAM was supported by the motherboard, however the staff were happy to provid...e a refund for the RAM despite the fact that it had passed 30 days since purchase. I ordered another pair of RAM sticks from Umart that WAS on my motherboard's supported memory list and I haven't had any issues even with XMP profile activated. I will definitely be shopping at Umart again especially after my great experience with their customer service.
- QLD, Eight Miles Plains
- Verified customer
Long Waits, No Concern.
Umart used to be my one stop parts shop, with exceptionally speedy service and most things ready to be picked up within an hour or two of placing an order. This was perfect for when a client's pc died, or an urgent repair needed something I did not have to hand.
Sadly, Umart no longer prioritise efficient processing of orders, and it is now not unusual for orders to not be ready until the next day. As they have expanded to other shop-fronts, they have grown less and less capable of handling orders in a timely fashion.
I would recommend checki...
Great computer store
I always find that UMart has an excellent selection of computer components available when I need anything PC related. The website lets you know whats in stock and what needs to be ordered in. I use pickup as work nearby, and orders are usually ready next day at the latest. Their prices are also very competitive.
wonderful friendly helpful service
Though the store is just a pick up point and has no display to speak of, the young guy who attended to me was ready to provide answers to questions. Probably because of my age and white hair, he kindly offered to transport my order to my car. Very impressed indeed.
The only place to buy PC parts from
Umart is always competitive on price with the best range of products, I have been coming here for years to build PC's both professionally and for gaming. They have excellent after sales support, and know how to treat customers. They are always the best on price compared with other PC stores on the southside.
Great service, Friendly team
We went into the Store looking for a gaming PG for my son, that he would also be able to use for his Engineering Degree.
The Staff were friendly & took the time to go through what requirements we needed and how to organise the building of a computer that would meet these (the staff member that we dealt with was actually completing his own Engineering Degree so knew what requirements were needed).
For inexperienced purchasers we were put at ease during the entire process, the whole process was great!
Always knowledgeable and friendly staff
Always a good range of products on hand, staff can always find a substitute if something isn't in stock when you get there or you may have ordered the wrong thing like I did the other day :) I compare prices on other sites and always come back to Umart for my purchase.
This is amazing!!
i have bought many computer parts from Umart over the last 2 years and all i can say is that the people and the service are amazing. Umart is amazing becuase they have everything that i need all in one store and if they don't have it in stock they ship between stores which a bonus as most stores just say they cant do that.
Consistently the best
I've been a loyal customer of Umart's 8 Mile Plains store for over 15 years. Consistently the best prices, consistently the best service, consistently have what I need in stock.
Very helpful and responsive.
The store is very easy to navigate, umart seems to offer a varied selection of computer components, helping me toward my build. I had mis-ordered a similarly named item, and the Help support was very helpful in response.
November 28th 2019 Update: Fantastic experience
While the Eight Mile Plains store is a little difficult to get to, the staff were approachable and helpful. My online and support desk experience has also been very positive and responsive. Overall I'm very satisfied as a customer.
easy to navigate the store, and satisfy the range and the quality of the products. the store is not far away from my house so easy to pickup my items.
The reviewer stated that an incentive was offered for this review
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