- QLD, Gold Coast
- Verified customer
Knowingly Breach Australian Consumer Law
On the 2nd of October 2020 I purchased a variety of PC (Personal Computer) items online from Umart. I then picked these goods up from the Gold Coast storefront on the 6th of October 2020. I put my computer together as per manufacturer instructions, however my newly built computer would not start because of the RAM component that I had bought in the aforementioned transaction. On 08/10/2020, two days later after picking up the product, I returned to Umart with the receipt to explain my problem and find a solution. A staff member confirmed the fa...ult of the RAM in-store with their own test. However, they told me since I removed a "warranty sticker" off the component, I was no longer entitled to a repair, refund or replacement. I was then told I would have to pay for a new component which I refused to do. I was not aware of my own consumer rights at this time so I left. My partner and I then researched our consumer rights and found that the warranty is seperate to our rights. I have spoken to various people from Umart since as well as GC Manager (12/10/2020), who said in a phone call I am not entitled to a remedy despite still having a receipt which is all that's required under Australia Consumer Law. I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for. I would like Umart to offer me a replacement or refund ASAP. I have lodged a formal complaint with the Office of Fair Trading Queensland and reported my issue to the ACCC.
This is perfect.
The South Port Umart (Matt) manager is very help full, I thank him. He looks after me all the time. That all I can say about this this transaction. Anthony
The reviewer stated that an incentive was offered for this review
The Best Place to buy PC parts on the coast
I honestly adore this place, I purchase everything I need when building a pc from them, they're extremely easy to find, the prices are very resonable and the staff is always so helpful and friendly. If your looking to purchase anything for your next build I definitely reccomend shopping at Umart
Patient, professional and efficient. James really helped us get the order through in a short period of time. Product (monitor)is great. Good value for money and competitively priced. Recommend the store.
Horrible place. Monopolized computer part sales and still bad at service. Worst type of company.
I followed the 4-step confirmation email which did not mention to bring ID to collect my parts, just the unique transaction number.
After driving all the way to store because U-mart has seemingly monopolised the mainstream computer part industry here, they denied me my part without ID.
The part cost's 19 dollars, so their policy is essentially assuming I spent 10 dollars on fuel to drive to their store just to commit fraud for a 19 dollar computer part. Absolutely illogical and shows a complete lack of common sense.
No idea how U-mart expect...s to compete with the upcoming online sales of companies like Amazon. I will be buying all my parts online from now on. Unfortunately, I have an allergic reaction to stupidity and had to cancel my order and leave rapidly. 0/10
Always helpful even to a novice like me :)
Good simple website wit products at good prices. Very helpful when I arrived too early and with a payment error. I have happily advised various people to go to umart.
Gold Coast Umart counter staff went above and beyond.
I'm an over 50 untech-savvy woman, the advice & assistance I received from the professionals working the counter at Umart GC was amazing. Thank you fellas, your patience was very much so appreciated.
Faulty card led to good service.
I had a GPU fault in a Umart computer where the card had to be sent back for manufacturers warranty. It came back from the manufacturer still faulty. Rather than send the GPU back for a second fix, Umart offered to replace the card (which I upgraded for a few$ more). I thought this was decent of Umart and Brett went out of his way to make sure I was happy with the cards operation before I left the store.
Rude incompetent people
The gold coast staff are terrible! avoid. The customer service is nonexistent COVID excuses to not get product available for 2-3 days yet happy to take my money then take 5 days to return it.
Great Service, Great Product, Great Price
Great Service, Great Product, Great Price
The router I brought has changed the game in my house, no lag since buying the router (Netgear Nighthawk XR500).
The price for this router was Lower than the other stores that I looked at and when I ordered online, it was ready to collect 2 hours later, so I was wrapped about that. When I got to the store there were a few people waiting. I thought I would be there awhile but I had my order in minutes. Umart is definitely going to be my go to place everything tech related.
Great advice, great prices
The website is easy to order. The guys in the store are very willing to give advice and help make an informed decision. Its honest advice as they are up to date on upcoming technology and are also able to give good advice to get best 'bang for the buck'
GREAT CUSTOMER SERVICE
Great customer service! Never have had issues with anything; I had to return a NUC and a Graphics card due to warranty and faults and employees were super helpful! I’ve been recommending Umart to everyone I know!!
great customer service and advice
I ordered this case online to pick up in store.
I had multiple questions when I picked my case up. The staff member was very patient and friendly.
I have purchased items from this store multiple times, and have never been disappointed.
I am computer savvy but at 75 years old sometimes need a little up-to-date help and advice. This was provided to me by the on-duty staff with great understanding and politeness.
Great Prices and Customer Service
Made a part list for a new PC, and Umart was the only place I could get all parts in one shop. The prices were cheaper across the board, so it was the logical choice. Ordering and keeping track of my order was very easy.
I had some funny issues regarding payment (caused by me), which were resolved super easily via a quick phone call.
When I went to pick up my parts, I was informed the BIOS of my motherboard wouldn't support the CPU I chose. The store offered to update my BIOS free of charge in a very short time frame. This attention to detail and quick complimentary support is above and beyond what you expect from stores these days.
Overall, an extremely pleasant experience on all fronts and I couldn't recommend them enough.
Never had any issues
Have visited the store in person at the Gold Coast and have ordered plenty online without any issue. Can't complain. They know what you're looking for and are enthusiastic about technology and happy to talk about brands, developments and whatever whenever you have to wait a short while for your purchases to be packaged!
Call centre promised stock and Store had none
I contacted Umart online about availability of RAM cards and received email reply that the Golf Coast store had qty 5 in stock and I needed 2. So I ordered 2 online and paid. When I arrived at the store a few days later they only had 1 in stock and shrugged their shoulders when I complained. Also, tried to call their store before I arrived and after 5 x 10 min queue waits I gave up and just went there anyway. They said their Philipine call centre was offline due to "volcanoes"???. Why couldn't they divert incoming calls directly to the store? I won't buy from this mob again.
Helpful staff and easy to purchase item
Excellent prices - much less expensive than other computer parts stores. Staff were helpful and spoke my language. Product did what it said it did. Easy process. Easy parking and access to store. Central location.
Awsome Customer Service
I often buy from Umart, prices are great and aswell as their range to many products, staff are knowledgeable and friendly. I got ordered parts for my computer with ease from their website and easy payment options given .
Worst customer service ever, seriously what you'd expect from a computer store, only worse. Extremely awkward staff
No help what so ever, felt incredibly uncomfortable by the way the staff would stare at everyone, but not greet them or even say hello, no manors either. Product prices are cheap, but should just keep the nerds behind the computers to not scare away customers. Seriously you guys are fkn weird.
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