??!
1 photo
Umart Online QLD, Gold Coast

Umart Online QLD, Gold Coast

4.3 from 31 reviews · View Details

Reviews

4.3

31 reviews
5
(24)
4
(2)
3
(0)
2
(0)
1
(5)
  • Product Quality
    4.6 (29)
  • Return Claim MadeYes (4) · No (26)
  • Customer Service
    4.3 (30)
  • Warranty Claim MadeYes (7) · No (22)
Previous
Next
Jaxon

JaxonSouth East Queensland, QLD

Knowingly Breach Australian Consumer Law

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
4 comments
Umart Online
Evan S.Umart Online
Jaxon
Jaxon
Umart Online
Evan S.Umart Online

This is perfect.

published

The South Port Umart (Matt) manager is very help full, I thank him. He looks after me all the time. That all I can say about this this transaction. Anthony

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouth Port QLD
See all answers

The reviewer stated that an incentive was offered for this review

KaptainKatzy V.

KaptainKatzy V.South East Queensland, QLD

The Best Place to buy PC parts on the coast

published

I honestly adore this place, I purchase everything I need when building a pc from them, they're extremely easy to find, the prices are very resonable and the staff is always so helpful and friendly. If your looking to purchase anything for your next build I definitely reccomend shopping at Umart

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport, Queensland
Warranty Claim MadeYes
See all answers
Physical Shops

Find out how Umart Online QLD, Gold Coast compares to other Physical Shops

Know better, choose better.

Compare all

Excellent service.

published

Patient, professional and efficient. James really helped us get the order through in a short period of time. Product (monitor)is great. Good value for money and competitively priced. Recommend the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Shaanan

ShaananSouth East Queensland, QLD

Horrible place. Monopolized computer part sales and still bad at service. Worst type of company.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Umart Online
Evan S.Umart Online

Always helpful even to a novice like me :)

published

Good simple website wit products at good prices. Very helpful when I arrived too early and with a payment error. I have happily advised various people to go to umart.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
Warranty Claim MadeNo
Product PurchasedAMD Ryzen 5 3600X
See all answers
Karen_BurleighHeads

Karen_BurleighHeadsSouth East Queensland, QLD

Gold Coast Umart counter staff went above and beyond.

published

I'm an over 50 untech-savvy woman, the advice & assistance I received from the professionals working the counter at Umart GC was amazing. Thank you fellas, your patience was very much so appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
Roger

RogerSouth East Queensland, QLD

Faulty card led to good service.

published

I had a GPU fault in a Umart computer where the card had to be sent back for manufacturers warranty. It came back from the manufacturer still faulty. Rather than send the GPU back for a second fix, Umart offered to replace the card (which I upgraded for a few$ more). I thought this was decent of Umart and Brett went out of his way to make sure I was happy with the cards operation before I left the store.

Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes

Rude incompetent people

published

The gold coast staff are terrible! avoid. The customer service is nonexistent COVID excuses to not get product available for 2-3 days yet happy to take my money then take 5 days to return it.
STAY AWAY

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
1 comment
Umart Online
Evan S.Umart Online
Physical Shops

Find out how Umart Online QLD, Gold Coast compares to other Physical Shops

Know better, choose better.

Compare all
Zane M.

Zane M.South East Queensland, QLD

Great Service, Great Product, Great Price

published

Great Service, Great Product, Great Price

The router I brought has changed the game in my house, no lag since buying the router (Netgear Nighthawk XR500).

The price for this router was Lower than the other stores that I looked at and when I ordered online, it was ready to collect 2 hours later, so I was wrapped about that. When I got to the store there were a few people waiting. I thought I would be there awhile but I had my order in minutes. Umart is definitely going to be my go to place everything tech related.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
Adam N.

Adam N.South East Queensland, QLD

Great advice, great prices

published

The website is easy to order. The guys in the store are very willing to give advice and help make an informed decision. Its honest advice as they are up to date on upcoming technology and are also able to give good advice to get best 'bang for the buck'

Customer Service
Product Quality
Return Claim MadeNo
abbas a.

abbas a.South East Queensland, QLD

GREAT CUSTOMER SERVICE

published

Great customer service! Never have had issues with anything; I had to return a NUC and a Graphics card due to warranty and faults and employees were super helpful! I’ve been recommending Umart to everyone I know!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast, Queensland
Warranty Claim MadeYes
Product PurchasedRazer stealth 13.3
See all answers

great customer service and advice

published

I ordered this case online to pick up in store.

I had multiple questions when I picked my case up. The staff member was very patient and friendly.

I have purchased items from this store multiple times, and have never been disappointed.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationgold coast
Warranty Claim MadeNo
Product PurchasedCorsair Crystal Series 680X RGB
See all answers
Stan

StanSouth East Queensland, QLD

In-store service

published

I am computer savvy but at 75 years old sometimes need a little up-to-date help and advice. This was provided to me by the on-duty staff with great understanding and politeness.

Thanks

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast, Qld
Warranty Claim MadeNo
Product Purchased1Tb Seagate SATA HDD
See all answers
Daniel B

Daniel BSouth East Queensland, QLD

Great Prices and Customer Service

published

Made a part list for a new PC, and Umart was the only place I could get all parts in one shop. The prices were cheaper across the board, so it was the logical choice. Ordering and keeping track of my order was very easy.
I had some funny issues regarding payment (caused by me), which were resolved super easily via a quick phone call.
When I went to pick up my parts, I was informed the BIOS of my motherboard wouldn't support the CPU I chose. The store offered to update my BIOS free of charge in a very short time frame. This attention to detail and quick complimentary support is above and beyond what you expect from stores these days.
Overall, an extremely pleasant experience on all fronts and I couldn't recommend them enough.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport, QLD
Warranty Claim MadeYes
See all answers
Physical Shops

Find out how Umart Online QLD, Gold Coast compares to other Physical Shops

Know better, choose better.

Compare all
2Spooky

2SpookySouth East Queensland, QLD

  • 16 reviews
  • 15 likes

Never had any issues

published

Have visited the store in person at the Gold Coast and have ordered plenty online without any issue. Can't complain. They know what you're looking for and are enthusiastic about technology and happy to talk about brands, developments and whatever whenever you have to wait a short while for your purchases to be packaged!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Terry R

Terry RSouth East Queensland, QLD

  • 3 reviews

Call centre promised stock and Store had none

published

I contacted Umart online about availability of RAM cards and received email reply that the Golf Coast store had qty 5 in stock and I needed 2. So I ordered 2 online and paid. When I arrived at the store a few days later they only had 1 in stock and shrugged their shoulders when I complained. Also, tried to call their store before I arrived and after 5 x 10 min queue waits I gave up and just went there anyway. They said their Philipine call centre was offline due to "volcanoes"???. Why couldn't they divert incoming calls directly to the store? I won't buy from this mob again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast, Qld
Warranty Claim MadeNo
Product PurchasedSodimm
See all answers
2 comments
Umart Online
Evan S.Umart Online
Terry R
Terry R

Helpful staff and easy to purchase item

published

Excellent prices - much less expensive than other computer parts stores. Staff were helpful and spoke my language. Product did what it said it did. Easy process. Easy parking and access to store. Central location.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
Steven J.

Steven J.South East Queensland, QLD

Awsome Customer Service

published

I often buy from Umart, prices are great and aswell as their range to many products, staff are knowledgeable and friendly. I got ordered parts for my computer with ease from their website and easy payment options given .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Product PurchasedNZXT Kraken G12 GPU mounting kit
See all answers
Max B.

Max B.South East Queensland, QLD

Worst customer service ever, seriously what you'd expect from a computer store, only worse. Extremely awkward staff

published

No help what so ever, felt incredibly uncomfortable by the way the staff would stare at everyone, but not greet them or even say hello, no manors either. Product prices are cheap, but should just keep the nerds behind the computers to not scare away customers. Seriously you guys are fkn weird.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
1 comment
Umart Online
Evan S.Umart Online
Page 1 of 2
See all Umart Online reviews

Questions & Answers

Sorry, there are no questions about Umart Online QLD, Gold Coast but you can read 12 questions about Umart Online.

Get an answer from our members and Umart Online representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.