Umart Online QLD, Gold Coast

I had such a positive experience with Mathew at the Gold Coast store. He was professional, patient, and incredibly helpful and super knowledgeable - going above and beyond to make sure I received the right product and understood exactly how to use it. His customer service stood out as genuine and outstanding, and he resolved my issue quickly and… Read more

without any stress.

Thank you, Mathew, for your incredible support, it’s rare to find this level of care and expertise these days. Highly recommended!

Warranty Scam – After 10+ years of being a customer IM NEVER BUYING ANYTHING FROM UMART AGAIN. This has been the most disappointing customer service experience I've ever had to deal with. A 3k laptop which had major faults was refused refund and sent to MSI and all I got back was a refurbished product. Not to mention 2 months of going back and forth with warranty team and the misleading warranty procedure. Show details

Great service – I bought a USB-C hub for my MacBook Air but when I attached my external 2TB NVMe drive I got a message saying that there was not enough power for this device. I took the hub back to Southport and Mathew checked the hub and then spent 15 minutes trying to find a hub with pass through power for me. Unfortunately there wasn’t anything suitable on… Read more

Umart website but found another hub from StarTech that might do the job and told me he would do his best to get one in for me.

Proven support over 10 years – I have used Umart over the past 10 years for my home office computer needs. They have stood the test of time. Their service is consistent and they give excellent personal care. Their advice is reliable and their maintenance of my purchased product very professional. It is hard to go past honesty and integrity. Show details

Outstanding Service and stock of the product I bought – Ordered a Gigabyte G-5 Laptop, I was surprised that they had stock too. The customer service was awesome to 4/5 to me Show details

Absolute Amateur Hour – Purchased Infinity 17.3 FHD 144HZ I7 RTX 2070 1 TB SSD RAM... Pick up the Laptop at Southport, whilst I’m in store overheard another customer complaining about components missing with their purchase. So, after this I get home and check System information and Surprise Surprise wrong Hard drive installed only a 512GB drive installed instead of 1 TB… Read more

that I paid for. Liaise with UMART online about putting correct Hard drive in and they tell me they made an error and they would not honour 1 TB HD and will instead give me a full refund. Return Laptop on 4th January and here I am on the 12th January still no refund, they have lost me for good. About to open up complaint with ACCC.

Defective products no resolution or refund – Defective equipment and no resolution process … Brought a new monitor $900 to have the monitor say no signal and turn off. Payed an IT person to come and have a look. Nothing wrong with brand new pc. IT technician confirmed the monitor is faulty. Being a brand new monitor took it back. No replacement, no resolution, no loan screen, no management.… Read more

Basically tough we will send it off and will take up to 3 to 4 weeks. Giving me no other choice than to go and buy one that actually works. Unfair on young staff with no policy or procedures And no resolution process. Three other people in the store all complaining about similar issues.

Horrible – Purchased a Gigabyte Aorus gaming monitor with a new pc on the 30th which I picked up on the 31st. I noticed the monitor I purchased had an impact crack on one of the edges which then ran across the monitor. I thought to myself, no biggie. I'll take it back and explain what I found when I opened the box and have it exchanged for one that works,… Read more

like I had paid for.

When I arrived back at the shop I was served by Sev, who originally served me when I picked up my purchase. I explained what had happened and we began filling out an insurance report. I asked Sev if the box was opened before I had purchased it to make sure it was in good condition, he admitted they did no such thing. When the report was filled he told me to wait 3-4 weeks (possibly longer due to covid) to hear back from Gigabyte.

That being unacceptable, I demanded to speak to a manager. I waited 2 hours and didn't speak to one on the phone and I definitely didn't see one.

I asked that a manager call me on Tuesday (today). No phone call, no monitor. I have an $800 piece of insurance paper to show. When I purchased the monitor on the 30th I was purchasing a brand new, working, uncracked monitor. At least that’s what I was lead to believe I was buying on your website.

I feel ill the way I have been treated after spending $6700 on the set up. After being a loyal customer for roughly 8 years, I will not only look to buy from another shop but I’ll make sure anyone I know does too.

Great buying experience from start to finish – Found the exact item we were looking for at a great price. We found that they also offered delivery which we took advantage of and it was super quick. Show details

Fabulous Service – I purchased online from the Gold Coast Store- glad I did, , I was notified within 15mins my order was ready to be collected after pushing the "go" button. Once in the store, I was greeted by a super friendly face, and my order was carried out to my vehicle. This type of service is VERY rare in today's world, and I truly appreciate it when I… Read more

receive it. Thanks UMART- I highly recommend anyone looking for computers, or computer components- this is the FIRST place to try...you will not need to look anywhere else.

Great service and price – Came in to collect and realised I'd made a mistake, sales staff took the time to walk me through options, gave me advice on a monitor that better matched my system, and saved me $100. Swapped out on the spot. Been a Umart customer for 20 years and Umart will still be my first choice in 20 more.

Fast, efficient and friendly – Items were ready within an hour after ordering, staff were friendly and efficient when collecting the goods. Would have no hesitation recommending UMart to family and friends for their next purchase. Show details

Great customer service – Went into the store not knowing anything about pc’s but the guy was great to speak to & ended up with an awesome new pc which I’m very happy with. Would suggest buying from umart as they’re great and reliable. Show details

Mostly Good! – Originally had a bad experience with the worker in store and "policies", however after disputing with the customer service team, they resolved our issue and fixed the issue most appropriately, high credit to Evan at Umart. He was understanding and quick in helping to fix our issue and bad experience. I have purchased many times from them and had mostly amazing experiences, fast shipping, best prices, and good range of stock. (: Show details ·  1

THe PC Gurus All About 'U' – Fast click and collect purchases. always have some stock of an item similar or if nto better then the ine u desired or if nto has a ETA on website. Staff freindly and know their stuff! QUite helpful and also friendly. Show details

The best shopping experience – Huge range of products, fantastic assistance and knowledge of staff. Flexible in modifying order after initialy made. Had motherboard bios update done in store. Thanks Show details

Exceptional service – Navigation Online products and navigation instore to assist in further information and choosing the right laptop and accessories was with great knowledge and easy to understand information making choices simple and with confidence of end result and choice. The quality of the products was excellent. Display quality looks and is awesome as was the specifications of laptop. High grade and quality excellent. Show details

Excellent customer service – I have always received friendly & happy customer service from the team at Southport. Not just once or twice but each & every time i've shopped there over the last 10 years Show details

Service – i did not know it was an online store when i got there the young guy that serve me was very polite and professional when telling me and he then help me to do the order online So i still got what i came for with great service Show details

Terrible after sales support – I have had a terrible experience with warranty repairs- I returned a failed monitor within 3 months of purchase- most high street stores would have replaced immediately. They sent back to MSI for repairs. A month later I picked up the monitor and lo and behold there are parts missing so I cannot put the stand back on. They now insist I wait for… Read more

the company to ship them the missing bits. 0 marks for after sales support. The few bucks saved are not worth the hassle- stay away from this seller

Excellent and efficient service even during a lock down! – As a business one of our computers needed parts ASAP and unfortunately this happened during a government enforced lock down week. Thank fully Umarts website was easy to navigate and once order for a part was placed it was ready for click and collect within an hour! Excellent service and great for business! Show details

The only store to use – Best computer store hands down. I recommend Umart to everyone. Have been using them for 20 years and never had an issue. The prices are pretty hard to beat. All warranties and returns processed without a problem. Had a GPU repaired recently under manufactures warranty and Umart took care of it all for me, didn't need to contact the supplier… Read more

myself. That's great customer service. The negative reviews I've seen on here mostly seem to be from people who don't understand what they are buying or don't read the information correctly, if you have a problem and approach the staff with a good attitude you shouldn't have an issue.

Great store – Excellent range of products Quality of products are great Would be awesome if you could browse the store instead of only buying online and collecting from store Show details

Customer Service – Unlike some other Stores that I've had an outstanding Credit with (who told me that I left it too long) Umart Customer Care took CARE of it straight away to my benefit without a second thought. Thanks Don. Show details

Warranty support fail – Terrible warranty support, they couldn't care less in regards to Australian consumer laws. When I bought an MSI motherboard that had a major fault from factory, it was replaced with a refurbished item after a few weeks. Would not issue a refund, expected to just settle for a 2nd hand item. Shop elsewhere, you have been warned.

Yea its pretty good – It was pretty easy to navigate the site and find the products I wanted (ram, cpu, motherboards, etc) They had a decent selection of products available and they. After ordering I just came in, gave them my order number and picked up my items, I did have to come in and refund a monitor but that was my fault as I bought a non gaming monitor thinking… Read more

it would be alright for gaming but I did a little more research before unboxing the monitor luckily so I was able to refund it no problem, if you unbox the product and have regret of purchasing it then you are not able to refund it at you've already unboxed it which is a funny way of refunding thinks but that's just how they do it I guess. All the products I ordered and picked up where all in mint condition and function perfectly as expected. I will be purchasing from them again if I decide to build another pc.

Terrible customer service – After spending thousands with a company you would expect some respect. Seeing the customer before me leave angry wasn't a good start. I know I am no where near spending the most with them, but to have someone on the counter tell me they're too busy to process my order and I would have to wait an hour and a half because they had a long weekend is… Read more

terrible. And to make it worse to be faced with a staff member with no social or problem solving skills at all just makes the situation feel so much worse. Then to be given a refund and after that was processed told it would take 5 DAYS to receive my money back. I was spoken to like my business meant nothing. The only reason I used umart is because it was local. If I'm being told online is more important I might as well go with another company.