Under Armour Australia Online store

I will definitely not shop online with under armour ever again. Return process takes way too long.... The non stop SPAM emails are ridiculous... I never signed up for this. No matter how many times I unsubscribe, I keep getting spam. Show details

Exemplary Customer Service! – I recently made an online purchase for a bundle of soxks, but received a different colour to what I thought I had purchased. I expected some pushback because a $25 purchase doesn't really seem on the surface something to think about, but I was very pleasantlt surprised. I emailed the customer service team and Rhona could not have been more… Read more

helpful. While some companies will provide solutions that work best for them, Rhona came up with a solution that was pretty much completely in my favour. She was awesome! She made me feel like I was spending $25,000, not just $25. She went out of her way to resolve my issue in a very timely manner and made me feel extremely important as a customer to them. Thanks to Rhona, they now have a customer for life - they rock, and so does she!

Excellent! – Extremely fast postage and great communication!, all items arrived in one parcel and were exactly as pictured and described, really can’t believe how many negative reviews there are here Show details

This review is about UA footwear – I find buying footwear online particularly challenging. I need a wider than normal fitting and find it difficult to source great walking shoes in wider fittings at a reasonable price. Previously I have purchased Saucony and Hoka brands and have had to get them stretched but I find this not to be a very successful solution. The other frustration is… Read more

the variation in sizing between brands in my size and also within styles by the same manufacturer. I have found Under Armour shoes to be consistent in sizing with a slightly wider than normal fitting across all the styles I have purchased. The UA website has something for everyone in quality of fit and finish.

Unsatisfactory customer service – Unsatisfactory customer service. New pair of shoes with sole already falling apart. Very poor response and time taken to reply from customer service. Have purchased lots of items in the past and will not buy from them again after this experience.

Review removed from their website – Ordered the wrong size shoe after accidentally refreshing screen. Relised straight away and called their customer service number. I was told that I could not change the size and that I had to wait for the order to arrive then request a refund, then order another pair of shoes. NOW HERES WHY ITS 1 STAR I wrote exactly what I wrote above in a… Read more

review stating how inconvenient this was. Then I was emailed by UA saying

Our team has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Couldn't believe it what guidelines do they have. Any bad reviews will be removed?

Bad experience – Order a pair of shoes on Black Friday !!!! Got a confirmation for order!! I was eagerly waiting for the shoes instead after couple of week got an email saying your refund has been issued !! What a way of making people fool holding my fund for week got nothing. Very frustrating and bad customer service didn't even offer anything to make a customer happy !!! Never order any of there products!!! Don't recommend at all . Show details

Very Low quality clothing – Black Friday's order clothing as received is of very low poor quality. Cant trust this brand for online ordering. Not at all impressed.

Products are expensive, but quality is quite reasonable. Limited women's items – Products are expensive, but quality is quite reasonable. Limited women's items. Poor communication, falsely advertises 15% discount at check out if you sign up. Signed up for the 15% discount (to be applied at check out). No discount applied at checkout, no discount code received on email. Contacted customer service the same day. No response to… Read more

email. Order received in the mail. Still no response from customer service. Contacted chat online and told "Please note - the discount is NOT available on new arrivals, sale items & below ranges;

• Curry • Project Rock • HOVR • Golf collection

And other special collections aren’t applicable for discounts." This is not detailed on the website or * under discount t's and c's. Also told a discount code was emailed to me, but this was not received - I signed up 3 times, still no email with discount code.

False advertising. Don't bother signing up. This overshadowed my shopping experience with Under Armour.

The Worst Retail Experience You’ll Ever Have – NEVER place an order with the Under Armour Australia online store! Don’t do it. Customer service is non existent, they don’t responds to emails or phone calls and they certainly have zero intentions of honouring your purchase. The negative reviews you see on here are not the exception, they are the norm. UA HQ in the USA should shut these crooks… Read more

down. After finally getting to speak to someone at the Alexandria HQ in NSW and attempted to cancel an order the person simple hung up the phone on me as soon as I requested my order be cancelled. So now Im in the process of contacting ACCC.

Time wasters! Avoid at all cost – Wish I read all the other reviews first before purchasing online. Same experience, they advertise sale items at 50% off but you'll get an email a couple of days later to say they will issue a refund because it's out of stock. A week later, the same item is advertised again at a more expensive price. Complete waste of time! Obviously just a… Read more

marketing ploy to direct traffic to their website.

Wrote a complaint email and to no surprise, no response!

Sent the wrong item , corrected the order without fuss. Very pleased with the outcome – Ordered a pair of size 13 Ignite slides received a pair of Size 8 Slides , corrected the order , Very pleased with the service after error was made , with the outcome. Show details

Misleading Customers – I have placed order via online and i have received email 3 days later was saying order has been cancelled due to stock, then i have looked the same product on their web side the product was available with $30 more price. Show details

Now several times in a row they could not deliver items advertised – Now several times in a row I ordered items from the online store. Each time they are not able to deliver, this is becoming such a waste of my time. As many others stated in here as well, stay away from their online store.

Under Whelming Thieves! – Order and paid for shoes, no change in shipping status for 3 days - still "processing" - and no communication. I then contacted them and asked for an update to be told that they could not fulfil the order and my refund could take 7 days. How long would I have waited if I had not contacted them! and then they sit on my money for 10 days! Corporate Robbery to be avoided at all cost.

Stay away from UNDER ARMOUR – Stay away from UNDER ARMOUR ONLINE STORE. Bought shoes online & taking ages for them just to dispatch the goods. No communication on website about any delays. When you call - Staff is pathetic & UNPROFESSIONAL. No one really cares & Supervisor or Manager are never available.

Amazing customer service, very prompt with email response and the delivery time exceeded expectations. It was super fast – Great quality and service. 100% satisfied will be buying again Show details

Good products and received OK – Purchased another pair of golf pants, my 3rd pair of Under Armour. Usual good quality and excellent range/sizes to choose from. Only real issue was Australia post who held the item at 3 local depots before it reached me. I don't understand why all the horrible reviews here? Show details

Couldn’t make payment – I came on here to complain about the buying process as you get to the end and then find that Visa cards are not accepted and Apple Pay does not work as this is linked back to your Visa cards. Then I saw the previous reviews and realised I had a lucky escape. I wanted to order a couple of pairs of trousers in the same design as a pair I already… Read more

own and like - but in different colours - however I will look elsewhere.

Funny how the clothing seems good but they don’t know how to run a business.

No ability to cancel orders – If you make a mistake on an order like ordering the wrong size they offer no ability to cancel it no matter how quickly you contact them. The only option is to return it wasting everybody's time and resources. If the order is still processing and hasn't been sent for delivery yet it should have an option to cancel order like every other website.

Overrated and underperforming products – First of all purchased boots Men's UA Micro G® Valsetz Zip Tactical Boots for $180.00 back in January 2022, so far the inside of the shoe has worn out mainly where the heel sits. They state they're slip-resistant with oil etc. but downright lie. these slip-on anything remotely oily. I use these shoes for the gaol in conditions where butter is even… Read more

on the ground the boots will slide over it. when you walk over a metal grid plate you will also slide over it. I reached out to the company to get a comment about the slip functionality or lack thereof and no reply since Jan!

Hello readers, ignore the 1 star rating. If I could I would give it a zero – I bought a pair of shoes on the 25th of December. And I am still waiting for delivery. Emailed them on numerous occasions. Got one reply, after my first inquiry. Typical reply mentioning covid-19 causing delays. I emailed another 2-3 times and never got a reply back. Customer service is appalling, how does one not reply to the needs of a customer? Quite amazing how these types of people acquire jobs, bit of nepotism I presume.

They’ve really gone downhill – They used to be really good. I only ever buy from here when there’s a sale on, I love their shoes with the Bluetooth step counter, and have bought about 8 pairs, about half of those still boxed for future use. In the past they’ve had shoes to me about three days after ordering. My latest order though took two weeks and came with one pair of… Read more

shoes the wrong size and colour. This was not totally their fault as the shoes that were too small had my size (14) on the side of the box, but the actual size of the shoes inside (11) under the front flap of the box, which you need to open to see. The return process took from end of December 2021 until February 8 2022. I think I’ve made my last order here.

Don't waste your time – Under armour used to be my go to for all athletic apparel. The customer service has become so poor and unhelpful to the point all logic seems to be lost from the company. The shipping times are ridiculous. Lost a 10 year plus customer

Didn’t arrive. No stock, terrible service – Product never arrived, UA said they’d post it again, nothing happened for a month so I raise another ticket only to be told it’s now out of stock. No responses to emails. Show details

No customer service exists there – My order took few weeks to be dispatched then when it finally did, the parcel was lost in transit(they might have not sent it at all after log in the tracking number(according to the AU Post)) few attempts of contacting the customer service which were never answered.. if you don't mind wasting your time and money, go for it!

Poor Experience – Under Armour cancelled my order 'due to stock availability' - even though stock was available on their site, I had completed my order and my credit card was charged. Will shop elsewhere as they have broken good faith.