Uniti Fixed Wireless

I have a very limited technical knowledge so I was pleasantly surprised at the patience of Ken when chatting to guide me through the mysteries of modem connection. Definitely worth the stars. Show details ·  1

We recently experienced some problems with our home Wi-Fi connection and had to make a few attempts to reach Uniti to report the fault. When Colin visited our home, he did an excellent job resolving the issue. He was professional, patient, and explained everything clearly, offering straightforward advice and helpful suggestions for improvement. Show details ·  1

Amazing service. Two thumbs up! – I had a very stressful week due to moving place. But Eu-Jin were able to assist me well, been very prompt in attending all my queries since day one. I really appreciate the customer service. Well done! Now we are very happy that our internet is working well already Show details

Technician – Uniti te,chnician came to my house after ongoing problems. His name was Col and he was very obliging, helpful and obliging, plus he diagnosed the problem correctly.

Was able to fix the issues I was ringing about and in a timely manner – Annette Dockerill provided excellent customer service I have ever received. She had alot of patience and spoke clearly. Show details ·  1

NO TECHNICAL ACTION – NO TECHNICAL ACTION We signed up to Uniti, received our modem after a few days but have been but have been unable to connect to the internet as the Technical support advised that a Field Technician would be required and there are currently no available slots with Opticomm. This has been the worst experience having relocated from abroad and… Read more

needing the internet for so many important aspects to help us with our settling. If i had known and done intensive research i would not have chosen Uniti. I have paid in full incl the connection fees, have spent multiple hours of time on the phone with different technicians who unfortunately keep saying the same thing just to buy time. How frustrating!!! We are still waiting for the Field Technician to arrive. We have been without the internet (house) since we moved in on 02/02/2024.

As everyone wants you to complete actions/tasks on-line, we have had to hot spot off my phone and burn data to achieve normal living/business requirements. We have been spending way more than we budgeted for internet as we have no other alternative and i am at the point where i would not recommend Uniti.

We still do not have internet and having to wait for so long is such a shame. There is no clear explanation as to what is going to happen, the technicians do not offer any timelines and therefor it is very hard to plan with such poor service.

What make sit worse is that i have been schooled that that area we are living is new and there dont seem to be alternatives for internet and therefore we are suffering at the backdrop of Uniti and Opticomm's monopoly over the area.

Outage for a month? – Horrible service, horrible customer services. Never recommend to use this company. I have official complaint to telecommunications and never have a resolution. They don't respect the consumer law or respect customers. If any one have a good reliable internet company please let me know. Show details

Worst customer service who have no idea what they are doing – We have tried to have our house connected Opticomm for almost a year. The builder did not provide a conduit when they subdivided the block, but have finally run it to the garage side of the house. The connection point on the house was placed on the other side of the house by the builder's electrician, which cannot be connected. I have asked on… Read more

numerous occasions to meet technicians on site to explain the issue, but the staff keep bringing up the old connection point and have not organised this. I have no idea what to do. I can't even get through on their phone line as there are usually over 30 people waiting to discuss issues when I call.

DO NOT USE UNITI – Very, very poor experience. Office internet out for the 4th day and counting. Kept waiting on the phone, different excuses every time. The customer service manager caught out providing inaccurate information (read between the lines). Then he tells me after the 4th day, he doesn't know how to fix our issue and for us to find another provider. We… Read more

have since found out that they had the exact same issue from multiple businesses in the area and it was in fact their wifi tower at fault. Very, very unprofessional.

Deteriorating Service – I first connected to Uniti Wireless as an alternative to slow FTTN NBN connection about 7 years ago when Uniti was still a small Adelaide internet option. Speed and service were all I could ask for. However since then Uniti Wireless has become a minor part of a much larger interstate company who recently seems to have developed little interest in… Read more

keeping it running efficiently. Instead of my download and upload speeds staying consistent with what I am paying for they jump up high in the middle of the night and drop to that low to be ineffective in the evening when most people are using the service. Also their user portal now has no facility to check the connection and report a problem which used to result in a quick response from a technician. Now there is only a phone call for support that is never answered! I am now reluctantly in the process of changing to another Internet Service Provider.

If I could give them zero stars I would – Only chose Uniti because it was the only option available in our area. You have to wait on hold for ages to speak to customer service after sorting through their myriad of 'choose 1 for this and 2 for that' options, then you get transferred to an overseas desk before you might get transferred back to their South Australia team. Their tech support… Read more

is an utter joke. You can expect to wait at least 30 mins to speak to them and get the old 'have you tried switching it off and on again' type of support. Avoid them like the plague.

Just a waste of time and money – Poor customer service. I had a nightmare of cancelling my subscription. I cancelled my service after lots of droputs for weeks and weeks with no resolution. Even though I cancelled my subscription with 30 days notice according to their policy,still getting charged on my card. I would not recommend this business to anyone. Recently they migrated to… Read more

different business. Another dodgy customer service. I would not buy anything of this people. Be aware of calling their customer service you must have full day to sit on the call waiting line.

Mandatory Fee / Cheating Customer – Rude Customer Service. I want to disconnect my service as I need to move out. They didn‘t reply to me for two weeks and after listening to 50 minutes of phone music I finally catch the phone however they told me I should give them a 30-day notice and rudely hung up on my phone. I want them to provide me the agreement with my signature about the… Read more

30-day notice or my voice record or my click box, but they told me they cannot provide any evidence. Cheating Customer.

FIND A MORE RELIABLE PROVIDER – I cancelled my service two months ago, & Uniti is still taking money from my bank account! Absolutely non existent customer service! I've waited on the phone for over an hour on several occasions, without any response! THIS COMPANY IS A JOKE Show details

Was good in the beginning, but now it is time to say goodbye – Had no internet since Saturday, same as the 2 previous reviews. No communication from Uniti until they sent an email on Wednesday advising of outage. Tried calling a few times and waiting on hold for 1 hour before hanging up in disgust. Have emailed twice for updates with nil response from Uniti. Uniti were great when Che and Sasha ran the show… Read more

and they only did Fixed Wireless internet before NBN. Now very sad to see this once great SA company go downhill.

UPDATE: Uniti have told us they will not be repairing our fixed wireless service and cancel our service. They did say there was an equipment failure at the access point so this area is being decommissioned. It took the 2 weeks to let us know. Thanks Uniti.......

3 1/2 hours to find out something that could be listed on the front page of their website – Our service in Adelaide has been down since last Saturday. There has been no advice via email or text of any particular issue. Yesterday I spent 3 1/2 hours on hold ( including being cut off after 1 1/2 hours ), to eventually speak to a person who had the supposed expertise to discuss the issue with me. I was advised that there had been a fire in… Read more

the tower at Mt Lofty on Saturday and hopefully it would be fixed by tomorrow ( Wednesday ). How this has not been communicated with the affected customer base is mind boggling. In the past, messages had gone out via text of issues including updates. This time .... nothing ! The explanation I was given was that they were short staffed ( which seems to be a common excuse ) as well as they are migrating other customers to a new system & they are too busy to do that. It appears they would prefer to treat their customers with total disrespect and have them waste hours of their day frustrated & on hold. Now, there is still the issue of trying to run a business without a linked wifi system until tomorrow ... which I doubt will happen. If my business left somebody on hold for 3 minutes I would embarrassed. 3 1/2 hours ....... I doubt if management cares as this seems to happen to countless people. Previously I have had up to an hour wait time which, while frustrating, is manageable, sometimes with a call back service offered. Uniti no longer operates like the company that I have referred many people to. It would take 1 Person 5 minutes to place a notice on the front page of their website which would have saved me 3 1/2 hours !

Absolutely woeful – You customer service is absolutely atrocious. We have had no internet for nearly three days. I spent over 3 hours on Saturday morning establishing there is a problem with the tower - no text, no email to advise - and still nothing. On to “customer support” again now with no hope of getting through for hours again. I rang, again, and spent another… Read more

2.5 hours on the phone this morning to be told that the internet should now be working and if it wasn’t then it was a problem from our end. I rang a company who came out to our house at a fee of $210. They could not fix it. Rang Uniti again tonight, another more than 3 hours on the phone to be told that the internet was NOT FIXED and in fact there had been a fire at the tower and it wouldn’t be back on for another 48 hours. $210 down the drain. UNBELIEVABLE!!!!!!!! If I could give a negative number of stars I would. Stay away from Uniti if you want to keep your sanity!!!

SCAMMER – They will send you a contract to sign which contains about 10000 words and in a tiny section it states “cancellation fees $350” or something along those lines. I email them to put my account on hold and I think they agreed on the phone but today I check my email and they’ve sent me an invoice of $423 for 3 months post requesting them about putting the account on hold. BEWARE. Show details

Worst service. Deducted money from our account for another month after cancellation – Hi, I have been trying to reach out to you via calls since the past 3-4 weeks. My wife has been calling you almost everyday. We have spent 2 hrs everyday on an average. But either no one picks up, or we are transferred to another department or our phone has been disconnected after spending almost 2-3 hrs on a call. All of this to cancel our… Read more

service. But instead we received your invoice for another month and had money deducted from our account.

To top it all, we cant even login into our account ever since Harbour isp has been merged into Uniti. The login url shared in your email doesnt allow us to login into our account.

This is the worst service we have ever experienced.

If you dont resolve this asap and return our money taken from our bank account, we will go to Fair trading.