Uniti NBN

When you call them you have to press so many keys to be connected to an agent and even after pressing so many buttons it takes ages until a customer service agent picks up the phone. Show details

Years of Great Service – We have been with Uniti for a number of years, and we have found every time we needed to contact them for any reason.. they have been exceptional. Like ANY carrier, there is occasional hiccups to the service.. like once a year if that. Having worked for telco's for years, I know that this is usually due to backbone upgrades to the network.. and… Read more ·  1

nothing to do with the direct provider you have.

A recent outage slowed our service, which was the worst we've had in our 5+ Years with them, and they immediately admitted there was some upgrade disruption and provided some credit compensation.

I'm surprised by the number of negative comments. Likely from people who don't understand the way service providers work.. or don't give their provider a call, and understand what's going on. Customer service-wise.. these guys really invest in ensuring there is always someone helpful to talk to on the phone.. and for us, that is 5 Star.

King of worst internet – Worst internet of all i have tried. Internet keeps dropping off and had to wait hours on call with customer service plus they have 30 days termination notice period which doesn't make any sense

Excellent – Thanks Zahra for resolving my issue, great speedy service. Internet working flawlessly.I saw previous 1 star reviews but I believe I'm lucky as my infrastructure is great and has no issues. Show details

Excellent customer service offered by Jesse – Last week I needed to contact Customer Support because of a billing issue. Jesse, the Customer Service Manager, has fixed the error and I really appreciate her friendly service. I notice that there are lots of customer enquire for the Customer Support Team to handle which cause delayed responses, but the customer service I received has been great… Read more ·  1

once I connected to a support team member. I hope the company will acknowledge and reward Jesse's and her team's efforts and contributions. Thanks Jesse again for her outstanding customer service!

Excellent Customer Service – Great customer service by the wonderful Annette.D who helped us restore our service, was very patient and efficient whilst going through the steps with us. She went above and beyond to ensure it was all fixed, thank you. Awesome job!! Show details ·  1

Poor service, poor product, high rates – We have been a customer since 2019. The service was acceptable for the first few years, we would drop out around 3-5 times a week, and we paid $69 for 100 MBPS. However over the years the price has increased substantially and the number of drop outs has also increased with very minimal lack of support services; ie. you would make a call and be put… Read more

through automated direction, 'dial 1 to speak with tech support', be put on hold for 1 hour and the phone would suddenly be hung up (from Uniti's end).

Extremely frustrating.

Uniti will also suspend your services if your bill is not paid within 1 day of being overdue (even though under agreement you have 10 business days to make the payment).

We are now seeking other services as work from home for us requires a stable and reliable internet connection with at minimum some sort of reliable technical support should things go pear shaped.

We would not recommend this service to any friend of ours. The only recommendation is to not even touch this company with a ten foot pole.

Note - Uniti's technical support is outsourced to the Philippines (akin to TPG services). When you do get in touch with them for help, they do not really care about your issue (understandable as they are likely at minimum wage) and your concerns fall on deaf ears.

Please do research online and seek other internet services before even considering Uniti.

Kind regards,

Keith Wong

Beware hidden costs in the contract – I was forced to go with Uniti when I was in the rural WA as they were the only provider. Initial connection was positive, however the Internet did dropout regularly. When I moved back to Perth they couldn't provide me a service and sent me through their partner provider Aussie Broadband, however Uniti maintained the account. I still suffered… Read more

occasional Internet dropouts I was aware there was a no lock in contract and believed that meant I could disconnect and only pay the remaining month costs. So I looked for another provider and found a company that was $20 cheaper and arranged to swap only to be contacted by Uniti to say I had to pay for 30 days before they would disconnect my account. So on top of a connection fee I am also paying for an exit fee by another name.

No Tech support for 4 days – Absolutely terrible customer service. Needed tech support to solve a connection issue where by service continuously drops out. A connection whereby i have to turn my Wi-fi off when i get home so my phone will connect to the internet. I was told it would be 1-2 days and currently sitting at 4 days with no contact. Ever since this locally owned company sold out, it's been shocking!! Show details

Stay clear of these guys – Poor internet, slow speeds, constant drop outs and you pay a premium. After you close the account, these guys continue to charge you, and slap you with a $10 per month dishonour fee if you don't pay. In the process of reaching out the telecommunications ombudsman and also, working with our strata to propose wireless alternatives to their nested service for our building. Show details

Terrible customer service – Their website is unable to take credit card payments for your bill. They don’t apologise. Just chase you for money even though it’s their fault. Show details

Money grabbers - poor service – Been with them since fuzenet over 5 years total. Customer service is absolutely terrible. Tried to cancel plans as I am moving, was absolutely no help, can’t apply for cancellation online, forces a phone call in which I was waiting over 20 minutes. Unprofessional and manager was too busy to help customers. DO NOT SIGN UP WITH UNITI Show details

Uniti trying to charge breakfee on contract – Due to previous terrible service from Uniti I looked to cancel my service. Finally after getting through to Jesse (who was quite useful) he advised that I would need to pay the notice period (30 days). I was fine with this cost as I just wanted to be done with these guys. However 2 months later they are looking to direct debit $350. This is… Read more

despite being advised in writing when I signed that it is "no lock in". After calling back they advised they needed to check with their manager before calling back. I have not been contacted since then. I find it outrageous that they would attempt to charge me a breakfee after providing in writing that it was "no lock in". Do not deal with these guys

Horrible experience – After a smooth start a year ago, with their merging with Aussie broadband it's an absolute mess. Uniti charged me their monthly bill, even though I'm disconnected and signed with someone else! Even worse, they don't answer the phone, nor reply to my emails. Disgusting!! Show details

DO NOT GO WITH THIS INTERNET PROVIDER – DO NOT GO WITH THIS INTERNET PROVIDER! they are an absolute scam. Worst internet service, coverage and customer service … I would select no stars if I had the choice!

Disconnected the service without actually asking for a cancellation – They have deliberately cut the internet connection for no fault of me. The direct debit had been set up and active. When the payment date falls on a week end, they said the payment will be taken on the next business day , but at the same time they had disconnected the internet. I am surely taking this matter to Ombudsman and get Uniti penalised for disconnecting internet service. Show details

Bad bad bad service – Signed me up then kept taking money even after bill was paid then charged me a fee for not paying a bill that I already paid helped themselves to my account with no permission absolutely terrible then sold off the c9mpany weeks after I signed up don't use them Show details

Worst experience, do not recommend! – Despite being presented with an account statement clearly indicating that they billed me incorrectly, they persist in claiming that there was no error in their billing and refuse to rectify it.

Horrible service – I encountered difficulties setting up the router and have emailed uniti. Customer service is nonexistent and looks like they do not want my business. It has been 2 weeks since I signed up with uniti. During this time, I have followed up with using the contact forms on the website and sending an email to the complaint email address. Not a single reply from them. I am very disappointed and want to terminate the service with immediate effect.

Sign up to UNITI if you want poor customer service and 2 hour wait times on the phone – Sign up to UNITI if you want poor customer service and 2 hour wait times on the phone

The worst service! – This is the worst service I have seen! I choose uniti internet/uniti wireless because it already had pre installed modem in my building, so I thought it would be easy and quick to activate. Since 30.05 (the day I got the email saying it was active) I’ve been trying to get in touch with the support and no one answers. Beyond that, I was told I… Read more

would only get the first invoice when the service was working, well, it’s not working and I got an invoice with the WRONG amount! They are charging me even more that what they were suppose to charge, for a service that is not even working! I have tried to talk to them in the chat, via email e phone and with no success for 4 days already!

Wasting 5 hours to talk to someone – Received email for new connection, send me a modem really quick and explain internet will be connected by 2 business days. And now I spend 5 hours and found out I need to wait for 5weeks without of internet. Keep transfer to unauthorized persons. Looks like No one charged for the work. Just trying to transfer phone call to others. I do not even want give them 1 star. Terrible customer service. Show details