Always friendly staff who are very helpful and knowledgeable. good service with strong connection here, if there are any problems, they are promptly attended to and fixed in my experience.Best of all is they have REAL people at the other end of the phone to help with any quieries. Show details
My recent interactions with Uniti is the worst customer service I have experienced in Australia. I used their website to set up a new service. It has taken over a month to establish. Consultants run off the same script, continually ask you to do the same thing ie reset modems or Opticom box, send photos of the box over and over. Then don’t read… Read more
emails when I inform them of what is happening. So finally they organise for an Opticom technician to come out between the hours of 8am-12pm and they don’t show up after I took time off work. No call or notification. So I call the call centre for the 20th time to find out what is happening and they have no idea. So turns out Uniti can’t call Opticom for information or updates on technicians when they are part of the same parent company. When I asked if I should cancel the application as it seems they can’t provide the service they threaten me with a $150 disconnection fee (never been connected in the first place). 3 days later I received a generic email saying they need to organise another appointment. Not impressed and can’t wait for AI to replace this incompetence.
Reviews with attachments
Uniti Internet - HIGHLY RECOMMENDED – Been with these guys for many years, including the Fibreworks years. Consistently excellent support. Recently they are more reachable than ever, whether it be morning to night time they are always contactable. Recently, all my devices could connect to internet apart from windows, laptops, surface tablet and desktop computer. Over the next few… Read more · 1
days I spoke with four of their team. Each was helpful, and courteous ---in the end it was their advice that got us up and running with all windows devices reconnected. My connection is very reliable, maybe one or two dropouts a year at most. Blazing fast speeds, see screenshot (note this is fibre to the kerb near my place, then copper to the premises - Opticom fibre.
Excellent and generous customer service – I originally signed up with Uniti as I thought it was mandatory for this apartment, but unfortunately the transition to Opticomm wasn't complete yet so I had to switch to Telstra for a few months. During that time I looked into upgrading from 100/5 to 1000/50 with Superloop, and when Uniti contacted me about reactivating the service in September… Read more
I originally told them not to worry about it as I had found a better plan. Joshua and Anne from the sales team however were very helpful and offered me a better price for the same speed if I stayed, and the overall process was incredibly simple and painless.
I can't stress enough how good the customer service from these two were, they were understanding, patient, and generous. Offered more than what I asked for and gave all the important information upfront, and replied very quickly to make sure I understood completely.
10/10 from customer service standpoint alone, hoping for a 10/10 for the internet service as well.
Excellent - after few hiccups – Initial transition was plagued - with a couple of issues... two services tied to the one address, wanted to charge for modem which was clearly stated to be free. its was like marketing / sales team weren't talking to the CS - somewhere along the chain there was a disconnect :-). But giving CS the opportunity to rectify the issues all is good and… Read more
speeds and latency have been excellent in terms of performance. Only issue i see is cg-nat - but so far i haven't had the need for a static public ip - yet. Hope this can be added to the self service for folks that need it. No packet-loss - high up times, low latency - all good I say.
Happy now that issues have been ironed out.
- +7
You could not believe how terrible this company is in providing support. We recently signup up for the 100+ Opticom plan after moving into a new townhouse. Speeds have been terrible from the start and buffering and screen freezing is constant during peak periods. Ive contacted them at least a dozen times and they acknowledge my email - but thats… Read more
it! No one ever gets around to helping me. They sent me a request to run a test program to see how my “Windows” software was performing but Ive told them Im running Apple and they just don’t respond.
They really appear to struggle and give the impression they don't know what to do.
Overall their service and support is just TERRIBLE and the product is hopeless. They cant seem to provide answers or a reliable internet service.
However their monthly direct debit taking my money is working fine!
I would avoid these guys at all costs.
Update: 3 weeks later still experiencing problems and Uniti Support have no answers despite the multiple speed test results forwarded. We pay for a 100Mbps plan but cant get above 25 Mbps. Unfortunately they have advised they cant run tests if you use Apple products as they only support window based products. They also wont report the problem to their carrier as it may incur a charge to me. So we are being held to ransom and bullied into paying for a service call - when the service is not working. The only other suggestion is to change our router and computer which may help. I feel sorry for the support team - they obviously don't have the tools and are trying to support a product which is probably over subscribed and under capacity. No hope going forward fir us but suggest if you hear the Opticomm or Uniti names associated with online at your new place - AVOID AT ALL COSTS if you need a reliable online connection.
Hi Greg, Thank you for your feedback, and we're… Read more (+3 replies)
Not expected for 100 mbps – I checked the evening speed for 2 consecutive days and my average speed was 20 mbps downloading where I am paying for 100 mbps. Show details
Latest follow-ups
Had a problem with our iPads not receiving the same Wifi internet speed as our iPhones and MacBook. Uniti advised that my wifi 5 modem was struggling with the number of devices connected. Advised to upgrade modem to wifi6. The cost for this was… Read more · 1
reasonable and I ordered an upgrade. It was shipped from Adelaide to the Gold Coast at no cost and I received it the following day. Installation was simple and the iPads are running up to the same speeds as the other devices. Great customer service all round.
Follow-up · Upgrade to wifi 6 solved the problem. The set up was simple. Uniti then offered a plan upgrade for all customers. I am now on a 500/50 plan for less than my previous 100/20 one. For this plan I needed wifi 6. A great outcome.
To Whom It May Concern, I am writing to formally raise my complaint regarding the recent issues with my Uniti internet service, which I have been subscribed to since 2019. On 1 September 2025, my internet service abruptly ceased to function. Upon… Read more
contacting Uniti via the live chat service, I was informed that my internet service had been terminated without my knowledge or consent. Despite my request to reinstate the service, I was advised this was not possible at the time and that I would need to call the following day.
On 2 September 2025, I contacted Uniti’s support team by phone to request reinstatement of my service. I was advised that the activation process may take 24 to 48 hours, with no guaranteed timeframe. When I sought clarification as to why my service had been terminated without authorisation, the support officer was unable to provide any explanation.
Given this unsatisfactory outcome, I made the decision at 12:00 pm on 2 September 2025 to cancel my internet subscription with Uniti. This decision was not made lightly, as I have been a long-standing customer for several years. However, I was extremely disappointed by the lack of accountability, the absence of a solution, and the disruption this caused.
I also note that I was billed for the period 11 August to 10 September 2025, despite not having an active internet connection between 1 September and 10 September 2025. I have requested a refund for this period and was advised that the billing team will review my case.
This incident has caused considerable frustration and negatively impacted both my personal life and productivity. It is unacceptable for a customer’s internet service to be terminated without notice, permission, or explanation. I expected better service and support from Uniti, particularly as a loyal customer of six years.
I urge Uniti to take accountability for this matter and to ensure that similar issues do not occur for other customers in the future.
Follow-up · Despite several attempts to follow up, no resolution has been provided, and I remain without the refund that was promised.
Hi Chriswong2042, Thank you for reaching out and… Read more
Positive reviews
My Partner & I moved into a Retirement Community about 12 months ago. Internet was preinstalled in our building through Opticom & we signed a contract at 10/100mbps with Uniti Internet. Early in October 2025 it was announced that NBN customers would all get a free boost to their internet speed (ie. my 10/100 would be increased to 50/500mbps). I… Read more · 1
emailed Uniti asking when I would get the speed boost. The next day I received a phone call from a Uniti representative explaining that Opticom is not using NBN & so I would not be receiving a speed boost. I had not realised that Opicom was using their own network & not NBN. Oh well I just had to accept that I would be stuck at 10/100. A day later I received an email from Uniti saying that I could get a speed boost to 50/500mbps at no extra cost, including a $10/month discount for 12 months! I quickly signed up for the deal & within minutes was getting around 48/460mbps .... heaven! I guess that Opticom/Uniti were forced to match NBN competitor's prices, or lose customers. In any case I am very happy with the service & the new deal.
We upgrade to the 500/50, after a few days I noticed the speed wasn't as fast as it should be on the new plan. I called customer service ho were good, it took some instruction over the phone for me to reconfigure the modem to run 5ghz which didn't take too long. Following this, the iPhone/iPad speed was good while the laptop was slow. I called… Read more · 1
again and a tech support guy went through it with me and it managed to run about 250mbps instead of 500, still ok in the scheme of things but would have been good to get 500/50.
I have called the assistance line due to "user error" a few times now. Every time I call the technical assistance line they resolve my query timely and professionally. Great to deal with this provider! Show details · 1
Find out how Uniti Opticomm compares to other Internet Service Providers
Know better, choose better.
Negative reviews
UPDATE: I was contacted to discuss the issues I experienced to which was handled well and fairly listened to..for this i have updated my review to 3 ___________________________ My internet dropped out everyday at least once or twice everyday. I should not have switched from Origin I got caught up in the get $10 p/m off deal so I switched for… Read more
12 months.
I regret switching, never had issues with Oriign service or setup.
I got notice my plan was increasing and as i was coming off the 12 month plan it was a 18% increase. I called to change my plan it was the most difficult thing to understand, you can upgrade anytime no problem at all more money, Happy to upgrade you anytime oh but to downgrade can only take place at next billing cycle, they will not prorate the downgrade like the upgrade. Despite any reasoning other be seen as corporate greed and they are a reseller we buy from others.
Take more money but do not able to provide the customer the prorata difference of the month.
I will never use and do not recommed their service despite the billing the service was not trustworthy or reliable for us. Do not fall for theor promos as they were slightly cheaper. Get what you pay for.
Hi KFC, Thank you for taking the time to share… Read more (+2 replies)
The company keeps changing their rules to what benefits them. First they changed the pricing a month after I renewed my contract, only to have no recourse to leave since they would charge me the rest of the contract that they themselves had alerted after it was agreed upon. Then I was told I could leave on the 31 August, only to have another team… Read more
member tell me that I had to inform them 30 days before, after telling the original person I was leaving on the 31 August. The service was fine, drops out were frequent when the service was new but got better over time.
Hi Andrew, Thank you for your feedback. We're… Read more
Very poor service from UNITI. There are far too many unplanned outages-sometimes lasting the entire day-yet customers are still charged for the full month. It's unacceptable and disappointing. Show details
Hi Hun, We’re really sorry to hear about your… Read more
Recent reviews
I was experiencing constant outages at one point which is why I gave 4 not 5 stars. I didn't look into what caused the outages as I moved house in the end. Stayed with Unity as thier prices are great and have excellent communication and customer service Show details · 1
These guys are AWFUL. Unreliable service and constant drop outs from this provider. Useless customer service sending me around and around troubleshooting with no resolution. Do not recommend AT ALL. AVOID! go with a provider who has their customer service team based in Australia rather than overseas. WORST INTERNET PROVIDER. USELESSSSSSSS!!! Show details
Hi Laura, We're really sorry to hear about your… Read more (+2 replies)
Just upgraded this on your advice, costing more, absolutely no difference to the terrible internet connection we have. Continuous drop outs. Very unhappy long time customer of FuzeNet. Show details
Hi Tinks, Thank you for taking the time to share… Read more
Internet not working at my home. My router needed recoding. The service was incredible with no problems understanding what I needed to change. AAA Graham Vickery Gold Coast Show details · 1
Internet outage Thursday, 10/07/2025 Woke up at 6AM WST time for working from home but found out there was no internet. Called Uniti support, support said there was unknown issue, she tested my line and would report to Opticomm about my issue. At 9:34AM WST called uniti support for update, he confirmed Opticomm has acknowledge the ticket, they… Read more
would look into the issue. At10:47Am, internet came back out, no called back from Uniti and no update. At 11:01PM, internet was down again. Friday, 11/07/2025 6AM Called Uniti support to followed up TKT0031093, the technical support said Opticomm suspect my router has an issue and request me to find a spare router to test my internet connection. I told them common sense where or which house in Australia who have keep 2 router or a spare router, then the tech support mentioned he will call or lodge the ticket to update opticomm to find other resolution to resolve my issue rather than request me to use spare router to test my connection. At 08:10AM WST, chat with uniti technical support from Uniti website, [Name Removed] mentioned there is an outage in my area, Iluka WA as other customers have called and encountered same issue. [Name Removed] requested me to look at the Opticomm NTD to check on the light indicator status. Upon checking I told him, Power = Green Steady DS1 = Green slow blinking DS2 = Green Steady US = no light ONLINE = no light LINK = Green fast blinking Then [Name Removed] mentioned, US and ONLINE no light mean the issue was on the ISP and carrier end or the infrastructure side. He said he will update the ticket and let Opticomm know. At around 10:02 internet back up again. Called uniti at 10:19AM, to follow is there any update form the carrier, Opticomm, [Name Removed] confirmed Opticomm still investigating the issue as it is not 100% up and running. She also mentioned Opticomm has identified the issue with one of the device need replacement and it would take Opticomm 3 weeks to get the new part and to replace the faulty device. I requested [Name Removed] to lodge the complaint regarding the network outage, COM0000687. This is unacceptable for Opticomm for taking 3 weeks to get the replacement part, they should take this issue seriously and air freight the new part by DHL or FedEx and replace the faulty device to have internet reliable for their customer ASAP Instead they leave their customer no internet.
And again Thursday, 17/07/2025 Woke up at 6AM WST without internet and called Uniti support. Tech support mentioned it is a known issue. Opticomm still waiting for parts for replacement or need to fix broken fiber. Really Opticomm you are such an ignorance to provide internet service infrastructure not fit for purpose to the customers.
Opticomm if I have a choice to move from Opticomm infrastructure I would have move but due to the residential area I have only able to connect to Opticomm infrastructure.
I hope you up your game in the Internet infrastructure it is a shame you have a very weak and broken link in my area.
Internet still down Saturday, 19 July 2025. Apparently Uniti/Opticomm still waiting for replacement… Read more (+7 replies)
I’ve been a customer of Harbour ISP ( Unity now)for over eight years. However, the service has been declining. On one occasion, they doubted if my router was malfunctioning (it was only two weeks old), so they forced me to purchase another router. Despite resolving the issue in the backend, the same problem persisted. Their lack of people skills is the reason I’m moving to another provider. Show details
Hi, We're truly sorry to hear about the issues… Read more (+2 replies)
Find out how Uniti Opticomm compares to other Internet Service Providers
Know better, choose better.
I was provided incorrect information regarding the timeframe a technician would attend our property, causing me to miss the technician and require a reschedule. Wasted half a day off work for nothing. Zero accountability or resolution assistance from Uniti. Terrible experience, and terrible service. I'll be cancelling and no longer supporting those company at the earliest opportunity. Show details
Hi Zane, Sorry to hear about the issues you… Read more (+1 reply)
Unreliable Internet, non-existing customer service. Unable to cancel despite notifying them 30 days prior with written notice. As per their own terms and condition customer required to provide 30 days notice, which I did, then they ask for 'Verbal authentication' and keep calling from phone number that has Fraud Alter on it. This requirement of… Read more
'Verbal authentication' is NOT stated in their policy and high spect it is fraud/scam related. I DO NOT recommend their service if you want a peaceful life STAY AWAY from them to save yourself from all the headache
Hi Jasmine, Sorry to hear about the issues you've… Read more
I woke this morning to find I have no internet yet again. Ive lost count how many times it has gone down this month alone. Shamefully poor service and they have the hide to charge a premium, and now the cost is increasing as per their recent notice. How about a credit for DOWNTIME!!! Right now I'm shopping for a new provider. Yeah!! I'm done. Out of contract .... Show details
Hi Fp21, Sorry to hear you're experiencing ongoing… Read more
The internet speed was average and the customer service is appalling. I would not recommend this company to anyone. They also have a 30 day cancellation policy which is absolutely ridiculous. You are expected to check their website for updates to the customer service agreement without any notification from Uniti. Great service NOT Show details
Hi Bruce, Sorry to hear that you've had a… Read more (+2 replies)
Worst Internet Service in my Life Using this company as an Opticom service provider in Coomera QLD and they are a disgrace, Constant dropouts, Bad connectivity and their poor staff who are very nice take forever to carry out simple routine service /support requests. After raising my concerns via an email to the Support team they advised me my… Read more
concerns and no internet service was a priority and they would resolve in 15 DAYS??? Really a priority. I have had Internet outages for 15 Days in the past 21 and they still charge full tilt.
Seek other providers as I will be.
Hi Chris, Sorry to hear about the issues you've… Read more
Terrible Service - Avoid Uniti Internet! I initially signed up for Uniti's 100Mbps download plan, but consistently experienced abysmal speeds. After upgrading to their 1000/50Mbps plan and even purchasing a new router, the problem persisted. I'm still getting speeds far below what I'm paying for. To make matters worse, I was promised technician… Read more
visits on two separate occasions. I took two days off work to be home, only to be informed at the end of each day that the appointments were cancelled. This is completely unacceptable. The combination of slow speeds, frequent connection dropouts, and absolutely appalling customer service has made my experience with Uniti Internet a nightmare. I would strongly advise anyone considering this provider to look elsewhere. I've since switched to a different ISP and all my connection issues are resolved. Do yourself a favour and avoid Uniti!
Hi Matthew, Sorry to hear that you had a poor… Read more
I have a recurring fault where dropouts occur. I have a FTTP connection so it's not likely possible for dropouts to occur. It's likely a faulty NTD but refuse to replace it, could be network. Stuck in limbo. Show details
Hi Ross, Sorry to hear that you're experiencing… Read more (+4 replies)
My experience with Uniti has been positive. There were a few issues with the initial setup but they were rectified quickly. Customer service is good, with friendly, professional service. Our connection has been steady and I have had no issues with downloads or speed of the server. Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Robert, Thank you for taking the time to share… Read more